MAS - Solutions Through Innovative Technologies Inc. - 47QTCA20D0016

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GENERAL SERVICES ADMINISTRATION

FEDERAL ACQUISITION SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE

CATALOG/PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and these option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is http://www.gsaadvantage.gov

Solutions Through Innovative Technologies, Inc. (STI-TEC) 3152 Presidential Drive, Fairborn, OH 45324

CAGE: 3EMZ0

Duns Number: 003592412

SCHEDULE TITLE: MAS Multiple Award Schedule

CONTRACT NUMBER: 47QTCA20D0016

SPECIAL ITEM NUMBER 54151HACS Highly Adaptive Cybersecurity Services (HACS) Proactive and reactive cybersecurity services. Assessment services needed for systems categorized as High Value Assets (HVA) are also within scope of this SIN. It includes Risk and Vulnerability Assessments (RVA), Security Architecture Review (SAR), and Systems Security Engineering (SSE). Additionally, the scope of the SIN includes services for the seven step Risk Management Framework (RMF), and Security Operations Center (SOC) services.

Elements Terms

a. Basic Discount Terms 2%

b. FOB Destination

c. Prompt Payment 1% 20 Days, Net 30

d. Delivery Terms Negotiated at

Task Order Level

e. Expedited Delivery Negotiated at Task

Order Level

f. Warranty Not Applicable

g. Quantity/Volume

Discount (+ or /) None

h. Minimum Order $100.00

i. Maximum Order $500,000 http://www.gsaadvantage.gov/

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SPECIAL ITEM NUMBER 54151S Information Technology (IT) Professional Services All IT Professional Services including:

Cloud services (all associated labor);

Cognitive computing;

Conversion and implementation support;

Database planning and design;

Internet of Things (IoT);

IT project management;

Migration services (of all kinds);

Network services;

Programming;

Resources and facilities management;

Systems analysis, design, and implementation; and Other services relevant to 29 CFR 541.400.

Elements Terms

a. Basic Discount Terms 43%

b. FOB Destination

c. Prompt Payment 1% 20 Days, Net

d. Delivery Terms Negotiated at Task

Order Level

e. Expedited Delivery Negotiated at Task

Order Level

f. Warranty Not Applicable

g. Quantity/Volume

Discount (+ or /) None

h. Minimum Order $100.00

i. Maximum Order $500,000

SERVICES OFFERED:

(Follows)

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Proposed IT Labor Category Titles Specific IT Qualifications and Year of Experience

Actual IT past performance Functional Responsibilities

Application Systems Analyst I 2+ years’ experience with software development tools and concepts, database management software, development environment software, graphical user interface development software, object or component-oriented development software, program testing software and web platform development software. Knowledge of systems design and project management concepts. Knowledge of design, implementation, maintenance, control, monitoring and administration of databases in applicable computing environments.

Researches, analyzes, and modifies programming systems including encoding, testing, debugging, and installing to support an organization's application systems.

Consults with users to identify current operating procedures and to clarify program objectives. Assists in writing manuals for users to describe installation and operating procedures. Typically reports to a project leader or manager. Works on projects/ matters of limited complexity in a support role. Work is closely managed.

Specific Educational Degree and/oration Bachelor's degree in Information Technology, Computer Science or a related field.

Application Systems Analyst II 4+ years’ experience with software development tools and concepts, database management software, development environment software, graphical user interface development software, object or component-oriented development software, program testing software and web platform development software. Knowledge of systems design and project management concepts. Knowledge of design, implementation, maintenance, control, monitoring and administration of databases in applicable computing environments.

Researches, analyzes, and modifies programming systems including encoding, testing, debugging, and installing to support an organization's application systems.

Consults with users to identify current operating procedures and to clarify program objectives. Writes manuals for users to describe installation and operating procedures. May write documentation to describe program development, logic, coding, and corrections. Typically reports to a project leader or manager. Gaining exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work.

Bachelor's degree in Information Technology, Computer Science or a related field.

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Experience

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification

Application Systems Analyst III 6+ years’ experience with software development tools and concepts, database management software, development environment software, graphical user interface development software, object or component-oriented development software, program testing software and web platform development software. Knowledge of systems design and project management concepts. Knowledge of design, implementation, maintenance, control, monitoring and administration of databases in applicable computing environments.

Researches, analyzes, and modifies programming systems including encoding, testing, debugging, and installing to support an organization's application systems.

Consults with users to identify current operating procedures and to clarify program objectives. Writes manuals for users to describe installation and operating procedures. May write documentation to describe program development, logic, coding, and corrections. Typically reports to a project leader or manager. Contributes to moderately complex aspects of a project.

Work is generally independent and collaborative in nature. Typically requires 4 to 7 years of related experience.

Bachelor's degree in Information Technology, Computer Science or a related field.

Application Systems Analyst IV 8+ years’ experience with software development tools and concepts, database management software, development environment software, graphical user interface development software, object or component-oriented development software, program testing software and web platform development software. Knowledge of systems design and project management concepts. Knowledge of design, Researches, analyzes, and modifies programming systems including encoding, testing, debugging, and installing to support an organization's application systems.

Consults with users to identify current operating procedures and to clarify program objectives. Writes documentation to describe program development, logic, coding, and corrections. Works on complex projects and problems. Typically reports to a manager or head of a unit/department. A specialist on complex technical and business

Bachelor's degree in Information Technology, Computer Science or a related field.

implementation, maintenance, control, monitoring and administration of databases in applicable computing environments.

matters. Work is highly independent. May assume a team lead role for the work group.

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Experience

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification

Application Systems Analyst SME 10+ years’ experience with software development tools and concepts, database management software, development environment software, graphical user interface development software, object or component-oriented development software, program testing software and web platform development software. Knowledge of systems design and project management concepts. Knowledge of design, implementation, maintenance, control, monitoring and administration of databases in applicable computing environments.

Leads the research, analysis and modification of programming systems including encoding, testing, debugging, and installing to support an organization's application systems.

Consults with users to identify current operating procedures and to clarify program objectives. Gathers and determines requirements needed from other departments and develops the solution to achieve business objectives. Typically reports to a manager or head of a unit/department.

Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge.

Works autonomously. Goals are generally communicated in solution or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization.

Bachelor's degree in Information Technology, Computer Science or a related field.

Applications Programmer 2+ years programming/technical experience with strong problem solving/analysis skills. Working knowledge of data processing system design methods, techniques and standards.

Evaluates and modifies moderately complex applications programs working from detailed specifications. Codes, tests, debugs, documents, and maintains applications.

Works on most phases of applications programming activities. Typically reports to a project leader or manager. Gaining exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience.

Bachelor's degree in Computer Science or related technical field.

Applications Systems Analyst/ Programmer – Intermediate

4+ years’ experience with the principles and techniques of various programming languages, database, computer programming, on‐line programming, Evaluates, analyzes, and modifies moderately complex application programs. Codes, tests, debugs, documents, and maintains applications. Works on most phases of

Bachelor’s degree with major coursework in computer science, 6 | P a g e

Experience

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification and programming documentation.

Working knowledge of application version control, naming conventions, report templates, documenting program code, creating flow charts, database relational diagrams, user documentation and technical documentation.

applications programming activities. Analyzes and resolves problems associated with applications. Detects, diagnoses, and reports related problems. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature.

information technology or a related field, such as, Software Project Management, Web Development, Java, HTML, DBMS and SQL.

Applications Systems Analyst/ Programmer – Senior

10+ years’ experience with the principles and techniques of various programming languages, database, computer programming, on‐line programming, and programming documentation. Working knowledge of application version control, naming conventions, report templates, documenting program code, creating flow charts, database relational diagrams, user documentation and technical documentation.

Oversees the development or modification of applications programs. Designs procedures to solve complex application programming problems, taking computer equipment capacity and limitations, operating time, and form of desired results into consideration.

Designs, codes, tests, debugs, and documents applications at the highest levels of complexity. Leads all phases of applications programming. Evaluates applications for quality assurance. Typically reports to a manager or head of a unit/department. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Works autonomously. Goals are generally communicated in solution or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization.

Bachelor’s degree with major coursework in computer science, information technology or a related field, such as, Software Project Management, Web Development, Java, HTML, DBMS and SQL.

Business Process Consultant 4+ years professional experience in process improvement and/or

Researches and analyzes basic and complex issues surrounding the systems of an

Bachelor’s degree with major

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Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification performance measurement within an information systems setting.

organization. Makes recommendations surrounding improving processes, efficiency and practices of the organization's business systems. Simulates and tests process system improvements. Communicates changes and may provide training to impacted business units. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature.

coursework in computer science, information technology or a related field, such as, Software Project Management, Web Development, Java, HTML, DBMS and SQL.

Business Subject Matter Specialist 10+ years of professional experience in process improvement and/or performance measurement of technology architecture

Consults with client companies in order to evaluate and recommend technology solutions that will facilitate the accomplishment of the client's business goals. Analyzes the client's business strategy, operations, and current technology architecture in order to develop options for new technologies that will optimize the company's functions and business processes Provides consultation regarding solutions planning, impact analysis, risk assessment, and budgeting. May provide financial analysis to determine ROI/ROA of proposed solutions.

Typically reports to a manager or head of department. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Works autonomously. Goals are generally communicated in solution or project goal terms.

Bachelor’s degree with major coursework in computer science, information technology or a related field, such as, Software Project Management, Web Development, Java, HTML, DBMS and SQL.

Business Systems Analyst ‐ Intermedia coursework in te

7+ years’ experience with the principles and techniques of various programming languages, database, computer programming, on‐line programming, and programming documentation.

Consults with client companies in order to evaluate and recommend technology solutions that will facilitate the accomplishment of the client's business goals. Analyzes the client's business strategy, Bachelor’s degree with major computer science, information technology or a related field, such as, 8 | P a g e

Experience

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification

Working knowledge of application version control, naming conventions, report templates, documenting program code, creating flow charts, database relational diagrams, user documentation and technical documentation.

operations, and current technology architecture in order to develop options for new technologies that will optimize the company's functions and business processes.

Provides consultation regarding solutions planning, impact analysis, risk assessment, and budgeting. May provide financial analysis to determine ROI/ROA of proposed solutions.

Typically reports to a manager or head of department. A specialist on complex technical and business matters. Work is highly independent. May provide a leadership role for the work group through knowledge in the area of specialization.

Software Project Management, Web Development, Java, HTML, DBMS and SQL.

Business Systems Analyst ‐ Senior 10+ years’ experience with the principles and techniques of various programming languages, database, computer programming, on‐line programming, and programming documentation. Working knowledge of application version control, naming conventions, report templates, documenting program code, creating flow charts, database relational diagrams, user documentation and technical documentation.

Reviews, analyzes, and evaluates user needs to create systems solutions that support overall business strategies. Documents system requirements, defines scope and objectives, and creates system specifications that drive system development and implementation. May supervise and guide lower‐level business systems analysts.

Incumbents function as a liaison between IT and users and have both business and technical expertise. Typically reports to a manager or head of a unit/department.

Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge Works autonomously. Goals are generally communicated in solution or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization.

Bachelor’s degree with major coursework in computer science, information technology or a related field, such as, Software Project Management, Web Development, Java, HTML, DBMS and SQL.

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Experience

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification

Business Systems Specialist 7+ years’ experience with the principles and techniques of various programming languages, database, computer programming, on‐line programming, and programming documentation.

Working knowledge of application version control, naming conventions, report templates, documenting program code, creating flow charts, database relational diagrams, user documentation and technical documentation.

Reviews, analyzes, and evaluates user needs to create systems solutions that support overall business strategies. Documents system requirements, defines scope and objectives, and creates system specifications that drive system development and implementation. Incumbents function as a liaison between IT and users and have both business and technical expertise. Typically reports to a manager. Contributes to moderately complex aspects of a project.

Work is generally independent and collaborative in nature.

Bachelor’s degree with major coursework in computer science, information technology or a related field, such as, Software Project Management, Web Development, Java, HTML, DBMS and SQL.

Chief Information Security Officer 8+ years of managerial experience within one or more of the following disciplines: security operations, cyberrisk and cyber intelligence, data loss and fraud prevention, security architecture, identity and access management, program management, Investigations and forensics or governance.

Responsible for determining enterprise information security policy and strategy.

Oversees the development, implementation, and enforcement of information security standards and procedures. Ensures that all information systems are functional correctly regarding secure policy. In charge of IT risk evaluations, audits, and security incident investigation. Typically reports to top management. Manages a departmental function within a broader corporate function.

Develops major goals to support broad functional objectives. Approves policies developed within various sub‐ functions and departments. Comprehensive knowledge of the overall departmental function.

Bachelor's degree in Information Technology, Computer Science or a related field.

Client/Server Database Manager 8+ years’ experience in database performance, integrity and security including planning, development and troubleshooting.

Manages the administration of an organization's database. Analyzes the organization's database needs and develops a long‐term strategy for data storage.

Establishes policies and procedures related

Bachelor's degree in Information Technology, 10 | P a g e

Experience

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification to data security and integrity and monitors and limits database access as needed.

Oversees the design, maintenance and implementation of the systems that manage an internal database. Typically reports to top management. Manages subordinate staff in the day‐to‐day performance of their jobs.

True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets.

Extensive knowledge of department processes.

Client/Server Network Architect 7+ years’ experience in database performance, integrity and security including planning, development and troubleshooting.

Provides expert judgment and analysis for the design, development and implementation of client/server systems.

Analyzes client/server requirements to ensure the system meets performance needs. Recommends technology purchases that will support and enhance the client/server system. Familiar with relational databases and client‐server concepts.

Typically reports to a manager or head of a unit/department. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group.

Bachelor's degree in Information Technology, Computer Science or a related field.

Client/Server Support Analyst 4+ years’ experience providing technical support to system users. Working knowledge of current data networking and/or server technologies.

Provides technical support to system users and customer support staff. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Typically reports to a

Bachelor's degree in Information Technology, Computer Science or a related field.

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Experience

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification project lead or manager. Contributes to moderately complex aspects of a project.

Work is generally independent and collaborative in nature.

Communications Analyst ‐ Intermediate 4+ years of related experience. Designs, reviews, analyzes, and maintains an organization's voice communications system.

Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Reports on system specifications to support upgrades and to ensure proper integration. Coordinates upgrade schedules with internal or external programmers.

Typically reports to a supervisor or manager.

Occasionally directed in several aspects of the work.

Bachelor's degree in Information Technology, 12 | P a g e

Experience

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification

Communications Analyst ‐ Senior 7+ years of related experience. Designs, reviews, analyzes, and maintains an organization's voice communications system.

Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Reports on system specifications to support upgrades and to ensure proper integration. Coordinates upgrade schedules with internal or external programmers. May lead voice communications projects, or offer research support regarding budgeting requirements. May lead and directs the work of others. Typically reports to a manager or head of a unit/department. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group.

Bachelor's degree in Information Technology, Computer Science or a related field.

Communications Facilty Engineer 4+ years of related experience. Designs, develops, supports, and maintains the organization's systems infrastructure, including the implementation and design of hardware and software. Analyzes, develops, modifies, tests and maintains the system.

Makes updates to system related installation documentation. . Work is generally independent and collaborative in nature.

Contributes to moderately complex aspects of a project.

Bachelor's degree in Information Technology, 13 | P a g e

Experience

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification

Communications Installer 3+ years of related experience. Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Resolves internal user problems and ensures correct operation of personal computers. Maintains parts inventory and logs all service/repair activity. May perform system setups for new hires. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function.

Communications Transmission Engineer 4+ years of related experience. Designs, develops, supports, and maintains the organization's systems infrastructure, including the implementation and design of hardware and software. Analyzes, develops, modifies, tests and maintains the system.

Makes updates to system related installation documentation. Work is generally independent and collaborative in nature.

Contributes to moderately complex aspects of a project.

Bachelor's degree in Information Technology, Computer Science or a related field.

Computer Operations Manager 5+ years’ experience as an individual contributor and 1 to 3 years supervisory experience. Strong planning and support skills Working knowledge of various hardware and software types.

Plans, directs, and manages the daily operations of a computer operations department. Establishes department policies and procedures. Responsible for operation of mainframe and peripheral information system equipment and for developing schedules for equipment usage. Typically reports to head of a unit/department.

Manages subordinate staff in the day‐to‐day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for

Bachelor's degree in Information Technology, 14 | P a g e

Experience

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification personnel actions. Extensive knowledge of department processes.

Consultant 8+ years of managerial experience within one or more of the following disciplines: security operations, cyberrisk and cyber intelligence, data loss and fraud prevention, security architecture, identity and access management, program management, Investigations and forensics or governance.

Researches and analyzes complex issues surrounding the systems of an organization.

Develops strategies or infrastructure level recommendations surrounding improving processes, efficiency and practices of the organization's business systems. Simulates and tests process improvements.

Communicates changes and may provide training to impacted business units. Typically reports to a project leader or manager. A specialist on complex technical and business matters. Work is highly independent. May provide a leadership role for the work group through knowledge in the area of specialization.

Bachelor's degree in Information Technology, Computer Science or a related field.

Cyber Threat Analyst I 2+ years’ experience working with tools used for network security (DLP, NIPS, HIPS, AV, Firewalls, Wireshark). Experience using IDA pro, OllyDbg, WinDBG, or any other applicable tools for reversing of compiled code. Understanding of SIEM technologies. Familiarity with basic reverse engineering principles.

Investigates security violations and modifies procedures to prevent future incursions.

Assists in the design, implementation, and enforcement of security policies that protect systems and data from access by unauthorized users. Creates procedures for data access, protection, and backup.

Reviews changes to information systems to ensure compliance with security standards.

Typically reports to a supervisor or manager.

Works on projects/matters of limited complexity in a support role. Work is closely managed.

Bachelor's degree in Computer Science, Cyber Security or

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Experience

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification

Cyber Threat Analyst II 4+ years’ experience working with tools used for network security (DLP, NIPS, HIPS, AV, Firewalls, Wireshark). Experience using IDA pro, OllyDbg, WinDBG, or any other applicable tools for reversing of compiled code. Understanding of SIEM technologies. Familiarity with basic reverse engineering principles.

Investigates security violations and modifies procedures to prevent future incursions.

Designs, implements, and enforces security policies that protect systems and data from access by unauthorized users. Creates procedures for data access, protection, and backup. Reviews changes to information systems to ensure compliance with security standards. Typically reports to a supervisor or manager. Gaining exposure to some of the complex tasks within the job function.

Occasionally directed in several aspects of the work.

Bachelor's degree in Computer Science, Cyber Security or related field.

Cyber Threat Analyst III 6+ years’ experience working with tools used for network security (DLP, NIPS, HIPS, AV, Firewalls, Wireshark). Experience using IDA pro, OllyDbg, WinDBG, or any other applicable tools for reversing of compiled code. Understanding of SIEM technologies. Familiarity with basic reverse engineering principles.

Investigates security violations and modifies procedures to prevent future incursions.

Designs, implements, and enforces security policies that protect systems and data from access by unauthorized users. Creates procedures for data access, protection, and backup. Reviews changes to information systems to ensure compliance with security standards. Typically reports to a supervisor or manager. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature.

Bachelor's degree in Computer Science, 16 | P a g e

Experience

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification

Cyber Threat Analyst IV 8+ years’ experience working with tools used for network security (DLP, NIPS, HIPS, AV, Firewalls, Wireshark). Experience using IDA pro, OllyDbg, WinDBG, or any other applicable tools for reversing of compiled code. Understanding of SIEM technologies. Familiarity with basic reverse engineering principles.

Investigates security violations and modifies procedures to prevent future incursions.

Designs, implements, and enforces security policies that protect systems and data from access by unauthorized users. Creates procedures for data access, protection, and backup. Reviews changes to information systems to ensure compliance with security standards. May supervise and guide the work of lower‐level data security analysts.

Typically reports to a manager or head of a unit/department. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group.

Bachelor's degree in Computer Science, Cyber Security or related field.

Cyber Threat Analyst SME 10+ years’ experience working with tools used for network security (DLP, NIPS, HIPS, AV, Firewalls, Wireshark). Experience using IDA pro, OllyDbg, WinDBG, or any other applicable tools for reversing of compiled code. Understanding of SIEM technologies. Familiarity with basic reverse engineering principles. 5+ years of managerial experience.

Oversees operations of a team responsible for protecting data from unauthorized users.

Develops policies and procedures for identifying, reporting, and resolving security violations. Typically reports to top management. Manages a departmental sub‐ function within a broader departmental function. Creates functional strategies and specific objectives for the sub‐function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub‐function and solid knowledge of the overall departmental function.

Bachelor's degree in Computer Science, 17 | P a g e

Experience

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification

Data Architect 4+ years’ experience as a DBA, hands‐on experience with some ETL (Extract‐ Transform‐Load) commercial Software Products.

Database Design, Data Modelling and Data Warehousing.

Designs and builds relational databases for data storage or processing. Develops strategies for warehouse implementation, data acquisition and access, and data archiving and recovery. Builds data models and defines the structure, attributes and nomenclature of data elements. May evaluate new data sources for adherence to the organization's quality standards and ease of integration. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature.

Bachelor's degree in Information Technology, Computer Science or a related field.

Data Communications Manager ‐ Planning & Implementation

5+ years’ experience in the related area as an individual contributor and 1 to 3 years supervisory experience may be required.

Manages the daily activities of the team responsible for the design, implementation, maintenance, and support of data communication systems and related data marts. Oversees data design and the creation of database architecture and data repositories. Ensures proper balance between front‐end systems and back‐end processing capabilities. Installs processes for auditing data warehouses and ensuring data quality. Ensures that project/department milestones/goals are met and adhering to approved budgets. Extensive knowledge of department processes.

Bachelor's degree in Information Technology, 18 | P a g e

Experience

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification

Data Entry Supervisor 3+ years’ experience in the related area. Supervises the daily activities of operators of data entry devices who input records, lists or other data points into an electronic format.

Responsible for directing and allocating work to staff, as well as monitoring and evaluating their work. Typically requires a high school diploma. Typically reports to a manager.

Supervises a small group of para‐professional staff in an organization characterized by highly transactional or repetitive processes.

Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Typically requires 3 years’ experience in the related area as an individual contributor.

High school diploma

Data Security Administration Manager 6+ years’ experience in information security administration with 3+ years of managerial experience.

Manages and guides the maintenance of systems to protect data from unauthorized users. Develops and administers policies and procedures for identifying, reporting, and resolving security violations. Typically reports to a head of a unit/department.

Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.

Bachelor's degree in Information Technology, Computer Science, cybersecurity or a

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Experience

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification

Data Security Analyst ‐ Intermediate 4+ years of related experience working with TCP/IP (Transmission Control Protocol/Internet Protocol) and the 7‐ layer OSI (Open System Interconnection) network model, Windows and Unix operating system internals, Firewall and router configuration and the basics of Intrusion Detection Systems (IDS).

Designs, implements, and enforces security policies that protect systems and data from access by unauthorized users. Creates procedures for data access, protection, and backup. Investigates security violations and modifies procedures to prevent future incursions. Reviews changes to information systems to ensure compliance with security standards. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature.

Bachelor's degree in Information Technology, Computer Science, cybersecurity or a related field.

Data Security Analyst ‐ Senior 7+ years of related experience working with TCP/IP (Transmission Control Protocol/Internet Protocol) and the 7‐ layer OSI (Open System Interconnection) network model, Windows and Unix operating system internals, Firewall and router configuration and the basics of Intrusion Detection Systems (IDS).

Designs, implements, and enforces security policies that protect systems and data from access by unauthorized users. Creates procedures for data access, protection, and backup. Investigates security violations and modifies procedures to prevent future incursions. Reviews changes to information systems to ensure compliance with security standards. Typically reports to a supervisor or manager. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature.

Bachelor's degree in Information Technology, Computer Science, cybersecurity or a

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Experience

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification

Data Warehousing Administrator 2+ years of related experience. Performs technical administration duties for the development and maintenance of data warehouses. Provides technical support and coordination during warehouse design, testing and movement to production. Acts as a liaison between engineers, data architects, programmers, and analysts. Implements and enforces standards and procedures to ensure data is managed consistently and properly integrated within the warehouse.

Manipulates and combines data from various sources to enlarge and enhance the data warehouse. Typically reports to a manager or head of a unit/department. Occasionally directed in several aspects of the work.

Gaining exposure to some of the complex tasks within the job function.

Bachelor's degree in Information Technology, Computer Science or a related field.

Data Warehousing Analyst 2+ years of related experience. Performs technical administration duties for the development and maintenance of data warehouses. Provides technical support and coordination during warehouse design, testing and movement to production. Acts as a liaison between engineers, data architects, programmers, and analysts. Implements and enforces standards and procedures to ensure data is managed consistently and properly integrated within the warehouse.

Manipulates and combines data from various sources to enlarge and enhance the data warehouse. Typically reports to a manager or head of a unit/department. Occasionally directed in several aspects of the work.

Gaining exposure to some of the complex tasks within the job function.

Bachelor's degree in Information Technology, 21 | P a g e

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification

Data Warehousing Programmer 4+ years of related experience requiring knowledge of some of the following tools/programming languages:

Microsoft SQL Database Programming and related tools: T‐ SQL, DTS Packages, SSIS, etc, Web Reporting Tools ‐ Web Focus, Java Script., AJAX Script.

Evaluates, analyzes, and modifies moderately complex application programs. Codes, tests, debugs, documents, and maintains applications. Works on most phases of applications programming activities. Analyzes and resolves problems associated with applications. Detects, diagnoses, and reports related problems. Typically reports to a project leader or manager. Contributes to moderately complex aspects of a project.

Work is generally independent and collaborative in nature.

Bachelor's degree in Information Technology, Computer Science or a related field.

Data Warehousing Project Manager 7+ years of related experience requiring knowledge of some of the following tools/programming languages:

Microsoft SQL Database Programming and related tools: T‐ SQL, DTS Packages, SSIS, etc, Web Reporting Tools ‐ Web Focus, Java Script., AJAX Script. 5 years supervisory experience.

Manages the daily activities of the team responsible for the design, implementation, maintenance, and support of data warehouse systems and related data marts.

Oversees data design and the creation of database architecture and data repositories.

Ensures proper balance between front‐end systems and back‐end processing capabilities. Installs processes for auditing data warehouses and ensuring data quality.

Typically reports to top management.

Manages subordinate staff in the day‐to‐day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes.

Bachelor's degree in Information Technology, 22 | P a g e

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification

Data/Configuration Management Specialist

7+ years of related experience. Creates, implements, and maintains master data management solutions that enable users to optimize systems capabilities.

Manages projects to analyze, cleanse, enrich and monitor master data elements. Provides data governance by coordinating and integrating data management efforts across the organization. Troubleshoots issues related to master data management.

Typically reports to a manager or head of a unit/department. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters.

Bachelor's degree in Information Technology, Computer Science or a related field.

Database Administrator 2 years of related experience. Administers and maintains the company database and data warehouses. Implements and monitors database access and configurations. Resolves database performance and capacity issues. Performs database recovery and back‐up. May involve in capacity planning, and some development work. Typically reports to a manager. Works on projects/matters of limited complexity in a support role. Work is closely managed.

Bachelor's degree in Information Technology, Computer Science or a related field.

Database Analyst/ Programmer ‐ Intermediate

4+ years of related experience. Designs, manages and maintains the company database of medium to high complexity. Evaluates and optimizes database configuration and access. Resolves database performance and capacity issues.

Performs database recovery and back‐up.

Typically reports to a manager or head of a unit/department. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in

Bachelor's degree in Information Technology, 23 | P a g e

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification nature.

Database Analyst/ Programmer – Senior

7+ years of related experience. Designs, manages and maintains the company database of high complexity.

Evaluates and optimizes database configuration and access. Resolves database performance and capacity issues. Performs database recovery and back‐up. Advises users on access to multiple databases and helps solving data confliction and inappropriate usage. Typically reports to manager or head of a unit/department. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group.

Bachelor's degree in Information Technology, Computer Science or a related field.

Database Manager 8+ years of related experience. Manages the administration of an organization's database. Analyzes the organization's database needs and develops a long‐term strategy for data storage.

Establishes policies and procedures related to data security and integrity and monitors and limits database access as needed.

Oversees the design, maintenance and implementation of the systems that manage an internal database. Typically reports to top management. Manages subordinate staff in the day‐to‐day performance of their jobs.

True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes.

Bachelor's degree in Information Technology, 24 | P a g e

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification

Disaster Recovery Administrator 4+ years of related experience. Develops, implements and maintains policies, procedures, and programs for ensuring the security and integrity of company data, databases, information systems, and technology. Conducts risk management analysis and creates business continuity, contingency, and disaster recovery plans.

Develops and executes the testing processes utilized to validate the disaster recovery plans and to identify weaknesses and failure points in the plans. Develops the organization's resumption plan including identifying and securing necessary off site resources and ensuring action plans are in place and communicated to IT and operations teams. Typically reports to a manager. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature.

Bachelor's degree in Information Technology, Computer Science or a related field.

Disaster Recovery Analyst 4+ years of related experience. Develops, implements and maintains policies, procedures, and programs for ensuring the security and integrity of company data, databases, information systems, and technology. Conducts risk management analysis and creates business continuity, contingency, and disaster recovery plans.

Develops and executes the testing processes utilized to validate the disaster recovery plans and to identify weaknesses and failure points in the plans.

Develops the organization's resumption plan including identifying and securing necessary off-site resources and ensuring action plans

Bachelor's degree in Information Technology, 25 | P a g e

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification are in place and communicated to IT and operations teams. Typically reports to a manager. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature.

Documentation Specialist ‐ Intermediate

2+ years of related experience. Develops, prepares and/or maintains documentation pertaining to business processes, systems operation, product development and other technical processes.

Researches, reviews, and collects available technical information as basis for documentation. Creates new documentation or updates existing documentation to accurately reflect changes in a product or process. Writes and maintains end user documentation or on line instructional content. Typically reports to a supervisor or manager. Gaining exposure to some of the complex tasks within the job function.

Occasionally directed in several aspects of the work.

Associates degree

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Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification

Documentation Specialist ‐ Senior 4+ years of related experience. Develops, prepares and/or maintains documentation pertaining to business processes, systems operation, product development and other technical processes.

Researches, reviews, and collects available technical information as basis for documentation. Creates new documentation or updates existing documentation to accurately reflect changes in a product or process. Writes and maintains end user documentation or online instructional content. Has developed a strong understanding of the technical details of the products or processes that are being documented. Typically reports to a supervisor or manager. Contributes to moderately complex aspects of a project.

Work is generally independent and collaborative in nature.

Associates degree

E‐Business Manager 5 years’ experience in the related area. Develops and implements the strategic E‐ commerce marketing plan for an organization. Stays abreast of changes in the online marketing environment and adjusts plan accordingly to best serve the objectives of the organization. May be responsible for overseeing other aspects of the website such as the advertising campaign, content components and vendor relationships.

Typically reports to a senior manager.

Manages subordinate staff in the day‐to‐day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for

Bachelor's degree in Information Technology, 27 | P a g e

Actual IT past performance Functional Responsibilities

Specific Educational Degree and/or Certification personnel actions. Extensive knowledge of department processes.

Electronic Data Interchange (EDI) Manager

5 years experience in the related area. Oversees staff responsible for design and development of EDI application interfaces and maps. Develops and implements an EDI strategy to support organizational initiatives.

Manages and leads the EDI project including documentation, quality assurance, implementation support, and workflow management. Typically reports to top management. Manages subordinate staff in the day‐to‐day performance of their jobs.

True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions.