MAS - RJC Group Corp - 47QTCA19D00MN

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA

Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule FSC GROUP: Information Technology

CONTRACT NUMBER: 47QTCA19D00MN

PERIOD COVERED BY CONTRACT: September 27, 2019 – September 26, 2029

RJC Group Corp. DBA Training Concepts

250 Berryhill Road Columbia, SC 29210 Phone: 803-772-6441

Contract Administrator: Jena Nash E-mail: jena.nash@trainingconcepts.com www.trainingconcepts.com

Business size: Small business

For more information on ordering on ordering go to the following website:

https://www.gsa.gov/schedules.

Pricelist current through Modification PS-0027, effective July 2, 2025

Prices Shown Herein are Net (discount deducted)

CUSTOMER INFORMATION

1a. Table of awarded special item numbers with appropriate cross-reference to item descriptions and awarded prices.

SINs Recovery SIN Title 611420 611420/STLOC/RC Information Technology Training OLM OLM/STLOC/RC Order Level Materials (OLMs)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See below.

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. See below.

2. Maximum order. $250,000

3. Minimum order.

$100

4. Geographic coverage.

The Geographic Scope of Contract will be domestic and overseas.

5. Point of production.

Same as company address

6. Discount from list prices or statement of net price.

Government Net Prices (discounts already deducted.)

7. Quantity discounts.

11 seats / 20% discount

8. Prompt payment terms.

0% - net 30 days from receipt of invoice or date of acceptance, whichever is later. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items.

All items are U.S. made end products, designated country end products, Caribbean Basin country end products, Canadian end products, or Mexican end products as defined in the Trade Agreements Act of 1979, as amended.

10a. Time of delivery.

SPECIAL ITEM NUMBER DELIVERY TIME (Days ARO) 611420 As Negotiated

10b. Expedited Delivery. The Contractor will insert the sentence “Items available for expedited delivery are noted in this price list.” under this heading. The Contractor may use a symbol of its choosing to highlight items in its price lists that have expedited delivery.

As negotiated on the task order level.

10c. Overnight and 2-day delivery. The Contractor will indicate whether overnight and 2-day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2-day delivery.

10d. Urgent Requirements. The Contractor will note in its price list the “Urgent Requirements” clause of its contract and advise agencies that they can also contact the Contractor’s representative to effect a faster delivery.

11. F.O.B. point.

Destination

12a. Ordering address.

Same as company address

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address.

Same as company address

14. Warranty provision.

Standard Commercial Warranty

15. Export packing charges, if applicable.

Not Applicable

16. Terms and conditions of rental, maintenance, and repair are not applicable.

17. Terms and conditions of installation are not applicable.

18a. Terms and conditions of repair parts are not applicable.

18b. Terms and conditions for any other services. Not Applicable

19. List of service and distribution points:

Same as company address

20. List of participating dealers is not applicable.

21. Preventive maintenance is not applicable.

22a. Special attributes such as environmental attributes are not applicable.

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and

Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at:

www.Section508.gov/. Not Applicable

23. Unique Entity Identifier (UEI) number: YKJJRB1KEJD3

24. Notification regarding registration in SAM.gov database: Registered; CAGE Code: 3CZ63

Course Descriptions

Course Title Course Description Comptia Linux + The CompTIA® Linux+™ course builds on your existing user-level knowledge and experience with the Linux operating system to present fundamental skills and concepts that you will use on the job in any type of Linux career. It covers topics such as system architecture, Linux installation and package management, commands, maintenance, security, Linux filesystems, and networking. This course is targeted towards students whose job duties include Linux troubleshooting, installation, or maintenance or who are preparing for a Linux-related career. A secondary audience is security professionals who regularly work with Linux based systems and tools who will benefit from additional Linux administration baseline knowledge.

Comptia Network+

The CompTIA® Network+® (Exam N10-006) course builds on your existing user-level knowledge and experience with personal computer operating systems and networks to present the fundamental skills and concepts that you will need to use on the job in any type of networking career. This course is intended for entry-level computer support professionals with a basic knowledge of computer hardware, software, and operating systems who wish to increase their knowledge and understanding of networking concepts and acquire the required skills to prepare for a career in network support or administration, or who wish to prepare for the CompTIA Network+ certification (Exam N10-006).

Comptia Security+

CompTIA® Security+® is the primary course you will need to take if your job responsibilities include securing network services, devices, and traffic in your organization. You can also take this course to prepare for the CompTIA Security+ certification examination. In this course, you will build on your knowledge of and professional experience with security fundamentals, networks, and organizational security as you acquire the specific skills required to implement basic security services on any type of computer network. This course covers foundational principles for securing a network and managing risk. This course is targeted toward the information technology (IT) professional who has networking and administrative skills in Windows®-based Transmission Control Protocol/Internet Protocol (TCP/IP) networks;

familiarity with other operating systems, such as Mac OS X®, Unix, or Linux;

and who wants to further a career in IT by acquiring foundational knowledge of security topics; prepare for the CompTIA Security+ certification examination; or use Security+ as the foundation for advanced security certifications or career roles. Network+ or equivalent knowledge is recommended.

Certified Ethical Hacker

This course will immerse students into the Hacker Mindset so that they will be able to defend against future attacks. The security mindset in any organization must not be limited to the silos of a certain vendor, technologies, or pieces of equipment. This ethical hacking course puts students in the driver's seat of a hands-on environment with a systematic process. Students will scan, test, hack, and secure your own systems. They will be taught the five phases of ethical hacking: Reconnaissance, Gaining Access, Enumeration, Maintaining Access, and covering your tracks. This course will significantly benefit security officers, auditors, security professionals, site administrators, and anyone who is concerned about the integrity of the network infrastructure.

Computer Hacking for Forensics Investigator

CHFI presents a detailed methodological approach to computer forensics and evidence analysis. It is a comprehensive course covering major forensic investigation scenarios that enable students to acquire hands-on experience on various forensic investigation techniques and standard tools necessary to successfully carry-out a computer forensic investigation. The CHFI program is designed for all IT professionals involved with information system security, computer forensics, and incident response.

Lean Six Sigma - Green Belt

This course provides a thorough understanding of all aspects of the Lean Six Sigma Method including competence in subject matters contained within the phases of Define, Measure, Analyze, Improve and Control (DMAIC) as defined by the IASSC Lean Six Sigma Green Belt Body of Knowledge™.

Students will perform, interpret and apply Lean Six Sigma for data analysis, identifying causes and improving processes. This course is for professionals who desire to become well versed in the core to advanced elements of Lean Six Sigma Methodology, who lead improvement projects and/or serve as a team member as a part of more complex improvement project.

CISSP - Certified Information Systems Security Professional

This five-day course is intensive survey of the eight information security domains and is designed to develop security leaders who have a deep understanding of security threats, technologies, regulations, standards, and practices. The content of this course maps to the CISSP certification which is ideal for those with proven technical and managerial competence and experience to design, implement, and manager their organizations’ overall information security program and to protect it from growing and evermore sophisticated attacks. This course is intended for individuals who plan to build a career in information security who have five years or more of experience in two of the eight information security domains. Candidates lacking the required experience can seek the Associate of (ISC)2 certification.

ITIL ®

Foundations

This course, based on the ITIL best practice service lifestyle approach, provides IT managers, practitioners and anyone who uses IT services with a practical understanding of the key concepts, principles, processes, and functions that enables successful IT Service Management (ITSM) provision.

The course intent is to provide proven practical guidance on how to successfully introduce an integrated ITSM framework and how best practices can be adopted and adapted within a student’s organization. The multiple-choice exam contains 40 questions. To pass, students must get 26 or more questions correct, a 65% passing grade. This class also aids students in preparation for the ITIL Foundation Certificate Examination. This course is for IT managers and practitioners involved in the strategy, design, implementation and on-going delivery of business-used IT services and for anyone who requires insight into Service Management best practice.

Implementing Cisco IP Switched Networks v1.0

This course teaches many of the skills you need to build a strong toolset of knowledge around Layer 2 of the OSI model, how to implement the protocols and technologies of the Layer 2 Cisco network, and provides an extremely well-rounded knowledge base of the protocols and technologies that exist at Layer 2 and how to configure and verify them in a Cisco based network This course is designed for network engineers and technicians, support engineers, system engineers, network analysts, senior network administrators, and those preparing for the 300-115 SWITCH exam.

Implementing This course prepares students to configure and optimize a routing domain

Cisco IP Routing v1.0 using Open Shortest Path First (OSPF) Protocol, Enhanced Interior Gateway Routing Protocol EIGRP, Border Gateway Protocol (BGP), Policy Based Routing (PBR), IP service level agreement (SLA), and configure redistribution when needed. The course covers routing for both IPv4 and IPv6, and teaches how to explain routing protocols, networking technologies, and remote connectivity options. The course also explores routing protocols, such as RIP, EIGRP, and OSPF, which all have a particular role or function in a network.

This course is designed for network engineers and technicians, support engineers, system engineers, network analysts, senior network administrators, and those preparing for the 300-101 ROUTE exam, or for individuals seeking to gain knowledge of how to use advanced IP addressing and routing in implementing scalable and secure Cisco ISR routers connected to LANs and WANs.

Interconnecting Cisco Networking Devices Part 1

Interconnecting Cisco Networking Devices Part 1 (ICND1) provides students with an understanding of network fundamentals, LAN switching technologies, basic routing technologies, network infrastructure services such as Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP), and infrastructure management of network devices. The primary audiences for this course are those preparing for the 100-105 ICND1 exam and individuals seeking the Cisco CCENT certification or the Cisco CCNA Routing and Switching certification.

Interconnecting Cisco Networking Devices Part 2

This course provides students with an understanding of LAN switching technologies, IPv4 and IPv6 routing technologies, WAN technologies, network infrastructure services such as Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and quality of service (QoS), as well as network infrastructure maintenance including programmable networks.

Students also gain an understanding of network fundamentals, basic routing technologies, and infrastructure management of network devices. The primary audiences for this course are those preparing for the 200-105 ICND2 exam and individuals seeking the Cisco CCNA Routing and Switching certification.

Troubleshooting and Maintaining Cisco IP Networks v1.0

The Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Version

2.0 Cisco Training on Demand is an enterprise routed and switched networks.

Students first learn how to use technology-based practices and a systematic approach to perform network troubleshooting. Then students learn to use both basic Cisco IOS troubleshooting tools and other specialized tools, such as Syslog, Netflow, and Cisco IOS Embedded Event Manager (EEM) to assist in troubleshooting efforts. This course is designed for individuals responsible for supporting routing and switching networks, and those preparing for the 300- 135 TSHOOT exam.

CAPM – Certified Associate Project Manager

In this course, you'll gain the essential preparation needed to pass the PMP and CAPM exams. Concentrating on exam content from A Guide to the Project Management Body of Knowledge, (PMBOK®Guide) - Fifth Edition, Project Management Institute, Inc.) and other sources, this course includes a wide variety of learning tools and study aids, all using PMI® terminology. This course meets the 35 PEU contact hours required to apply for the PMP certification exam. This course is designed for associate project managers, project managers, associate team members, IT project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, program managers, project sponsors, and project team members seeking the PMP or CAPM certification.

PMP – Project Management Professional

In this course, you'll gain the essential preparation needed to pass the PMP and CAPM exams. Concentrating on exam content from A Guide to the Project Management Body of Knowledge, (PMBOK®Guide) - Sixth Edition, Project Management Institute, Inc.) and other sources, this course includes a wide variety of learning tools and study aids, all using PMI® terminology. This course meets the 35 PEU contact hours required to apply for the PMP certification exam. Associate project managers, project managers, associate team members, IT project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, program managers, project sponsors, and project team members seeking the PMP or CAPM certification.

CompTIA Advanced Security Practitioner

(CASP+)

In this course, you will expand on your knowledge of information security to apply more advanced principles that will keep your organization safe from the many ways it can be threatened. This course is designed for IT professionals who want to acquire the technical knowledge and skills needed to conceptualize, engineer, integrate, and implement secure solutions across complex enterprise environments. The target student should aspire to apply critical thinking and judgment across a broad spectrum of security disciplines to propose and implement sustainable security solutions that map to organizational strategies; translate business needs into security requirements;

analyze risk impact; and respond to security incidents.

CompTIA Cloud Essentials

The CompTIA Cloud Essential Specialty certification is relevant to IT specialists, IT technical services specialists, IT relationship managers, IT architects, consultants, business and IT management, business process owners, and analysts. This course is the first step on a training path that can lead to a technical career dealing with cloud computing. CompTIA recommends that a candidate have at least six months of experience in an IT environment, with direct involvement in IT-related tasks, responsibilities and/or decision-making.

It is also recommended that the candidate take the following course:

Introduction to Network Design and Management.

Cisco Certified Network Associate

This course covers networking fundamentals; connecting to a WAN; basic security and wireless concepts; routing and switching fundamentals; the TCP/IP and OSI models; IP addressing; WAN technologies; operating and configuring IOS devices; configuring RIPv2, static and default routing;

implementing NAT and DHCP; and configuring simple networks. It also covers how to successfully install, operate, and troubleshoot a small to medium size enterprise branch network including includes topical knowledge on VLSM and IPv6 addressing; extending switched networks with VLANs;

configuring, verifying and troubleshooting VLANs; the VTP, RSTP, OSPF and EIGRP protocols; determining IP routes; managing IP traffic with access lists; NAT and DHCP; establishing point-to- point connections; and establishing Frame Relay connections. This course is intended for individuals seeking to gain CCNA level routing & switching knowledge.

Project Management Fundamentals

This course is designed for individuals whose primary job is not project management, but who manage projects on an informal basis. You will examine the elements of sound project management and apply the generally recognized practices to successfully manage projects. Also, anyone who is considering a career path in project management and desiring a complete overview of the field and its generally accepted practices can take up this course.

Technical Customer Service

Customer service is crucial for organizations across all industries and sectors, public and private. Providing exceptional customer service in the technology sector starts with understanding who your customers are and establishing a customer focus to meet their needs. Learn and practice the skills involved in establishing a genuine customer focus, determining customer expectations, communicating with customers, idagnosing technical issues, dealing with difficult customers, delivering solutions, and evaluating customer service.

This course if for any provider of customer service in a technical field who needs to interact with customers to address their technical concerns. You will to develop skills that will help you interact with customers in a positive and professional manner. You will also apply important principles and skills you can use as a technical customer service representative.

Cisco CCNA Security

Cisco Certified Network Associate Security (CCNA Security) validates associate-level knowledge and skills required to secure Cisco networks. With a CCNA Security certification, a network professional demonstrates the skills required to develop a security infrastructure, recognize threats and vulnerabilities to networks, and mitigate security threats. The CCNA Security curriculum emphasizes core security technologies, the installation, troubleshooting and monitoring of network devices to maintain integrity, confidentiality and availability of data and devices, and competency in the technologies that Cisco uses in its security structure. This course is designed for individuals who have already earned their CCENT, CCNA Routing/Switching or any CCIE certification. The course focuses on instructor-led discussions of security principles and technologies reinforced with hands-on labs. Students will demonstrate the skills required to develop a security infrastructure, identify network vulnerabilities and threats, and control security threats.

Advanced Automated Administration with Windows PowerShell

This course will teach students how to automate administrative tasks using Windows PowerShell 5.1. Students will learn core scripting skills such as creating advanced functions, writing controller scripts, and handling script errors. Students will learn how to works with Windows PowerShell Workflow, the REST API and XML and JSON formatted data files, Students will also learn how to use new administration tools such Desired State Configuration (DSC) and Just Enough Administration (JEA) to configure and secure servers.

This course is intended for IT professionals who are experienced in general Windows Server and Windows Client administration. Students should have a foundational knowledge of Windows PowerShell, which they can obtain by taking course 10961C: Automating Administration with Windows PowerShell.

Metasploit:

Network Exploration and Security Auditing

This course will cover the many interfaces avialable to use Metasploit and the best ways to use this tool. This course will significantly benefit security officers, auditors, security professionals, site administrators, and anyone who is concerned about the integrity of the network infrastructure.

Nmap: Network Security Auditing

This course covers the best ways to use the NMAP tool to discover active and vulnerable hosts on a network. This course will significantly benefit security officers, auditors, security professionals, site administrators, and anyone who is concerned about the integrity of the network infrastructure.

PowerShell Scripting for IT

This course covers all of the basics of PowerShell scripting. This course will significantly benefit network/system administrators, security officers, security

Professionals professionals, and anyone who is concerned about improving their skills through one of IT’s most powerful tools.

Linux – Crash Course for IT Administrators

This course will significantly benefit network/system administrators, security officers, security professionals, and anyone who is needs to learn to use the Linux operating system.

Network Traffic Analysis with WireShark

This course will cover the best practices for using and customizing this tool, as well as how to analyze data and traffic. This course will significantly benefit network/system administrators, security officers, security professionals, and anyone concerned about the integrity of their network infrastructure.

Office 365 Web Apps and Collaboration

Students will learn to easily communicate with each other using Microsoft Outlook mail and Lync instant messaging and online meetings. They will cover the Microsoft SharePoint Team Sites and how those provide a central location for accessing and modifying shared documents. They will also cover the use of Office Web Apps, which enables users to perform basic tasks such as opening, editing, printing, and saving documents without requiring an installation of the full desktop version of the Microsoft Office suite on the local computer. This course is intended for business users and workers in a variety of roles and fields who have competence in a desktop-based installation of the Microsoft Office productivity suite, and who are now extending Microsoft Office to a collaborative cloud-based Office 365 environment.

Deploying and Managing Windows 10 Using Enterprise Services

This course provides administrators with the knowledge and skills necessary to deploy and manage Windows 10 desktops, devices, and applications in an enterprise environment. Students learn how to plan and implement Windows 10 deployments in large organizations. Students also learn how to manage the Windows 10 installations after deployment to provide secure identity and data access using technologies related to Group Policy, Remote Access, and device registration. To support a variety of device and data management solutions, Microsoft Azure Active Directory, Microsoft Intune, and Microsoft Azure Rights Management are introduced. These services are part of the Enterprise Mobility Suite, which provides identity and access management, and cloud-based device, application, and update management. In addition, Enterprise Mobility Suite offers more secure data access to information stored both in the cloud and on location within corporate networks. This course is intended for IT professionals who are interested in specializing in Windows 10 desktop and application deployments, and in managing cloud-based application and data service environments for medium-to-large enterprise organizations. These professionals typically work with networks that are configured as Windows Server domain-based environments with managed access to the Internet and cloud services. This course also is intended to provide skills for individuals who seek to pass the 70-697 Configuring Windows Devices exam.

Using Microsoft Windows 10

This course is designed for end users who are familiar with computers and who need to use the features and functionality of the Windows 10 operating system for personal and/or professional reasons.

Automating Administration with Windows PowerShell

In this five day course you will learn to execute and monitor scripts more efficiently through more robust session connectivity, workflow capabilities, enhanced job scheduling, and Windows PowerShell Web Access. Learn Windows PowerShell with greater ease through improved cmdlet discovery and simplified, consistent syntax across all cmdlets. Write Windows

PowerShell scripts quicker and more intuitively through the new Integrated Scripting Environment (ISE) that enables script sharing, which connects IT pros to a larger Windows PowerShell user community. Learn all this and more in this five-day Microsoft Official Course in Windows PowerShell. This course is intended for IT Professionals already experienced in general Windows Server and Windows Client administration or already experienced in administering and supporting Application servers and services including applications like Exchange, SharePoint, and SQL. It is broadly intended for students who want to use Windows PowerShell to automate administrative tasks from the command line, using any Microsoft or independent software vendor (ISV) product that supports Windows PowerShell manageability. This course is not intended to be a scripting or programming course, and includes only basic coverage of scripting and programming topics. Students are not expected to have prior scripting or programming experience, and are not expected to have prior Windows PowerShell experience.

Group Policy:

Level 1

This course will significantly benefit network/system administrators, Tier 2 support, security professionals, and anyone who is concerned about improved server management.

Windows 10 Deployment Using

MDT

This course will significantly benefit network/system administrators, Tier 2 support, and anyone who is concerned about Windows 10 deployment using the Microsoft deployment toolkit.

Group Policy Level 2

This course will significantly benefit network/system administrators, Tier 2 support, security professionals, and anyone who is concerned about improved server management.

Administering Microsoft Exchange Server

This 5-day instructor-led course teaches IT professionals how to administer and support Exchange Server 2016. Students will learn how to install Exchange Server 2016, and how to configure and manage an Exchange Server environment. The course covers how to manage mail recipients and public folders, including how to perform bulk operations using Exchange Management Shell. Students also will learn how to manage client connectivity, message transport and hygiene, how to implement and manage highly available Exchange Server deployments, and how to implement back up and disaster recovery solutions. The course also teaches students how to maintain and monitor an Exchange Server 2016 deployment. In addition, students will learn how to administer Exchange Online in an Office 365 deployment. This course is primarily intended for people aspiring to become enterprise-level messaging administrators for Exchange Server 2016. IT generalists and help-desk professionals who want to learn about Exchange Server 2016 might also take this course. Students taking this course are expected to have at least two years of experience working in the IT field—typically in the areas of Windows Server administration, network administration, help desk, or system administration. They are not expected to have experience with previous Exchange Server versions. The secondary audience for this course includes IT professionals who take this course as preparation material for exam 70-345:

Designing and Deploying Microsoft Exchange Server 2016, or as part of the requirement for the MCSE: Microsoft Exchange Server 2016 certification.

Supporting and Troubleshooting Windows 10

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include an understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them. The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it. The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources.

ITIL Practitioner This course is designed for applying effective and efficient IT Service Management best practices. This is best accomplished by using the Guidance book, Toolkit, and practice on case studies and reflective application in your own IT organization. By taking your ITIL Foundation knowledge and putting it to good use, you begin to see how ITIL best practices can be applied to simple situations and improvements. These improvements, however small, increase your IT organization's efficiency and effectiveness. You gain that experience in this course through practicing the principles of the Continual Service Improvement (CSI) approach, the nine guiding principles of ITIL, and the best practice and options for communication, organizational change management, and measuring success or failure. This course is for IT professionals who hold the ITIL Foundation certification and want to build on that underlying ITIL knowledge and apply the business competencies of communication, metrics and measurement, and organizational change management to their service practices. Students may be part of or even leading a team that implements IT service improvements and are seeking to leverage the best practices of ITIL in those initiatives.

Society for Human Resource Management

(SHRM)

In this course, you'll gain the essential preparation needed to pass the SHRM CP exams. Concentrating on exam content from A SHRM Body of Competency and Knowledge, (SHRM BoCK®) - and other sources in the 2017 SHRM Learning System, this course includes a wide variety of learning tools and study aids, all using SHRM® terminology. This course is intended for human resource directors, managers, and associates, as well as benefits administrators, specialist, and officers.

Microsoft Office Word 2016 Level

This course is intended for students who want to learn basic Word 2016 skills, such as creating, editing, and formatting documents; inserting simple tables and creating lists; and employing a variety of techniques for improving the appearance and accuracy of document content.

Microsoft Office Word 2016 Level

This course is designed for students who wish to use Microsoft Word to create and modify complex documents and use tools that allow them to customize those documents.

Microsoft Office Word 2016 Level

This course is intended for students who want to use advanced capabilities in Word, including image manipulation, collaboration and revision tracking, cross-referencing and linking, document security, forms, and process automation through macros.

Microsoft Office Excel 2016 Level

This course is intended for students who wish to gain the foundational understanding of Microsoft Office Excel 2016 that is necessary to create and

1 work with electronic spreadsheets.

Microsoft Office Excel 2016 Level

This course is designed for students who already have foundational knowledge and skills in Excel 2016 and who wish to begin taking advantage of some of the higher-level functionality in Excel to analyze and present data.

Microsoft Office Excel 2016 Level

This course is intended for students who are experienced Excel 2016 users and have a desire or need to advance their skills in working with some of the more advanced Excel features. Students will likely need to troubleshoot large, complex workbooks, automate repetitive tasks, engage in collaborative partnerships involving workbook data, construct complex Excel functions, and use those functions to perform rigorous analysis of extensive, complex datasets.

Designing and Deploying Microsoft Exchange Server

This course provides experienced Exchange Server administrators with the knowledge to design and implement an Exchange Server 2016 messaging environment. Students will learn how to design and configure advanced components in an Exchange Server 2016 deployment such as site resiliency, advanced security, compliance, archiving, and discovery solutions. In addition, students will learn about coexistence with other Exchange organizations or Exchange Online, and migration from previous versions of Exchange Server.

The course will provide guidelines, best practices, and considerations that will help students optimize their Exchange Server deployment. This course is intended for IT professionals who are experienced messaging administrators, messaging architects, or consultants. This course is designed for professionals in an enterprise environment who are responsible for designing and deploying Exchange Server 2016 solutions, including environments that contain previous versions of Exchange Server or Exchange Online. Students are expected to have experience with Exchange Server 2016 or previous versions of Exchange Server.

Certified Network Defender (CND)

This course is a skills-based, lab intensive program based on a job-task analysis and cybersecurity education framework presented by the National Initiative of Cybersecurity Education (NICE). The course has also been mapped to global job roles and responsibilities and the Department of Defense (DoD) job roles for system/network administrators. This course is ideal for Network Administrators, Network security Administrators, Network Security Engineer, Network Defense Technicians, CND Analyst, Security Analyst and Security Operators.

Microsoft SharePoint Online in Office

This course is designed for SharePoint site users/owners who want to configure and manage SharePoint Online. This course covers user profile, security, search, records management, App Catalogs, metrics, and more.

Students will NOT be performing back-end SharePoint Foundation or SharePoint Server installation, deployment, or server management, or extensive SharePoint site design.

Developing Server

2016 SQL

Databases

This five-day instructor-led course provides students with the knowledge and skills to develop a Microsoft SQL Server 2016 database. The course focuses on teaching individuals how to use SQL Server 2016 product features and tools related to developing a database. The primary audience for this course is IT Professionals who want to become skilled on SQL Server 2016 product features and technologies for implementing a database. The secondary audiences for this course are individuals who are developers from other product platforms looking to become skilled in the implementation of a SQL

Server 2016 database.

Administering a Server 2016 SQL Database Infrastructure

This five-day instructor-led course provides students who administer and maintain SQL Server databases with the knowledge and skills to administer a SQL server database infrastructure. Additionally, it will be of use to individuals who develop applications that deliver content from SQL Server databases. The primary audience for this course is individuals who administer and maintain SQL Server databases. These individuals perform database administration and maintenance as their primary area of responsibility, or work in environments where databases play a key role in their primary job. The secondary audiences for this course are individuals who develop applications that deliver content from SQL Server databases.

Provisioning Server 2016 SQL Databases

This five-day instructor-led course is designed to teach students how to provision SQL Server databases both on premise and in SQL Azure. The primary audience for this course is individuals who administer and maintain SQL Server databases. These individuals perform database administration and maintenance as their primary area of responsibility, or work in environments where databases play a key role in their primary job. The secondary audiences for this course are individuals who develop applications that deliver content from SQL Server databases.

Implementing a Server 2016 SQL Data Warehouse

This five-day instructor-led course provides students with the knowledge and skills to provision a Microsoft SQL Server 2016 database. The course covers SQL Server 2016 provision both on-premise and in Azure, and covers installing from new and migrating from an existing install. The primary audience for this course are database professionals who need to fulfil a Business Intelligence Developer role. They will need to focus on hands-on work creating BI solutions including Data Warehouse implementation, ETL, and data cleansing.

Developing Sever 2016 SQL Data Models

The focus of this 3-day instructor-led course is on creating managed enterprise BI solutions. It describes how to implement both multidimensional and tabular data models and how to create cubes, dimensions, measures, and measure groups. This course helps you prepare for the Exam 70-768. The primary audience for this course are database professionals who need to fulfil BI Developer role to create enterprise BI solutions.

Microsoft SQL AlwaysOn & High Availability

This two-day instructor-led course is designed for database administrators to familiarize them with the concepts in SQL AlwaysOn and High Availability.

The course utilizes SQL 2014, but explains the differences from SQL 2012.

This course is intended for SQL DBAs and IT Professionals.

Microsoft Office Outlook 2016 Level 1

This course is intended for people who have a basic understanding of Microsoft® Windows® and need to know how to use Outlook as an email client to manage their email communications, calendar appointments, contact information, and other communication tasks. In addition to creating and sending email, this course will introduce you to organizing your mail, working with attachments, formatting message text, scheduling meetings, and responding to meeting invitations.

Microsoft Office Outlook 2016 Level 2

This course is intended for people who have a basic understanding of Microsoft® Windows® and need to know how to use Outlook’s advanced features to customize and manage their email communications, calendar appointments, contact information, and other communication tasks. In this course you will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate many management tasks, work with calendars and contacts, manage tasks, protect data with archiving and data files, as well as share and delegate access to your workspaces.

Microsoft Office PowerPoint 2016 Level 1

This course is designed for students who wish to gain a foundational understanding of Microsoft PowerPoint 2016 that is necessary to create and develop engaging multimedia presentations.

Microsoft Office PowerPoint 2016 Level 2

This course is intended for students who have a foundational working knowledge of PowerPoint 2016, who wish to take advantage of the application's higher-level usability, security, collaboration, and distribution functionality.

Installation, Storage, & Compute with Server 2016

This five-day course is designed primarily for IT professionals who have some experience with Windows Server. It is designed for professionals who will be responsible for managing storage and compute by using Windows Server 2016, and who need to understand the scenarios, requirements, and storage and compute options that are available and applicable to Windows Server 2016.

This course is intended for IT professionals who have some experience working with Windows Server, and who are looking for a single five-day course that covers storage and compute technologies in Windows Server 2016.

This course will help them update their knowledge and skills related to storage and compute for Windows Server 2016.

Networking with Server 2016

This 5-day classroom-based course provides the fundamental networking skills required to deploy and support Windows Server 2016 in most organizations. It covers IP fundamentals, remote access technologies, and more advanced content including Software Defined Networking. This course is intended for existing IT professionals who have some networking knowledge and experience and are looking for a single course that provides insight into core and advanced networking technologies in Windows Server 2016. The secondary audience for this course is those IT professionals who are looking to take the MCSA 70-741: Networking with Windows Server 2016 exam.

Identity with Server 2016

This five-day instructor-led course teaches IT Pros how to deploy and configure Active Directory Domain Services (AD DS) in a distributed environment, how to implement Group Policy, how to perform backup and restore, and how to monitor and troubleshoot Active Directory–related issues with Windows Server 2016. Additionally, this course teaches how to deploy other Active Directory server roles such as Active Directory Federation Services (AD FS) and Active Directory Certificate Services (AD CS). This course is primarily intended for existing IT professionals who have some AD DS knowledge and experience and who aim to develop knowledge about identity and access technologies in Windows Server 2016. The secondary audience for this course includes IT professionals who are looking to consolidate their knowledge about AD DS and related technologies, in addition to IT professionals who want to prepare for the 70-742 exam.

Querying Data with Transact-

SQL

This course is designed to introduce students to Transact-SQL. The first three days cover content that helps meet prerequisites for other courses in the SQL Server curriculum. The last two days add to the T-SQL body of knowledge, much of which are skills also required to take exam 70-761. The main purpose of the course is to give students a good understanding of the Transact-SQL language which is used by all SQL Server-related disciplines; namely, Database Administration, Database Development and Business Intelligence.

As such, the primary target audience for this course is: Database Administrators, Database Developers and BI professionals.

Installing and Configuring Windows 10

This five-day instructor-led course provides IT professionals with the knowledge and skills required to install and configure Windows 10 desktops in a Windows Server small to medium-sized AD DS domain environment. These skills include learning how to install and customize Windows 10 operating systems and apps, configure local and remote network connectivity, and configure local and online storage. Students also will learn how to configure security in addition to how to maintain, update, and recover Windows 10.

This course is intended for IT professionals who administer and support Windows 10 desktops and devices in small to medium-sized networks. The networks with which these professionals typically work are configured as AD DS domain-based environments with managed access to the Internet and cloud services. Students who seek certification in exam 70-698: Installing and Configuring Windows 10 also will benefit from this course. In addition, this course is intended to provide skills for Enterprise Desktop/Device Support Technicians (EDSTs) who work in small to medium-sized organizations, and who provide Tier 1 or Tier 2 support to users running Windows 10 desktops and devices within a Windows domain environment.

Microsoft Access 2016 Level 1

This course is intended for students who wish to gain the foundational understanding of Microsoft Access 2016, including the skills necessary to create a new database, construct data tables, design forms and reports, and create queries.

Microsoft Access 2016 Level 2

This course is designed for students wishing to gain intermediate-level skills or individuals whose job responsibilities include constructing relational databases, performing database maintenance, or creating advanced queries and reports.

Microsoft Access 2016 Level 3

This course is designed for students who are database administrators or prospective database administrators who have experience working with Access 2016 but need to learn advanced skills.

Microsoft SharePoint 2016 Site User

In this course, you will be able to use resources on a typical SharePoint Team Site in the course of performing normal business tasks. Microsoft® SharePoint® 2016 is a platform specifically designed to facilitate collaboration, allowing people to use familiar applications and Web-based tools to create, access, store, and track documents and data in a central location. This course is designed for Microsoft® Windows® and Microsoft® Office users who are transitioning to a SharePoint environment, and who need to access information from and collaborate with team members on a Microsoft SharePoint Team Site.

Enabling & Managing Office

This is a 5-day instructor-led training (ILT) course that targets the needs of IT professionals who take part in evaluating, planning, deploying, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to set up an Office 365 tenant, including federation with existing user identities, and skills required to sustain an Office 365 tenant and its users. This course will provide experienced IT professionals with the training that they need to plan, configure, and manage an Office 365 environment. Students who attend this course are expected to have a fairly broad understanding of several on-premises technologies such as Domain Name System (DNS) and AD DS, and a general understanding of Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server. This course also is intended as preparation material for IT professionals who are looking to take the exams 70-346: Managing Office 365 Identities and Requirements and 70- 347: Enabling Office 365 Services to obtain the MCSA: Office 365 certification.

Planning and Administering SharePoint 2016

This five-day course will provide you with the knowledge and skills to plan and administer a Microsoft SharePoint 2016 environment. The course teaches you how to deploy, administer, and troubleshoot your SharePoint environment.

This course also provides guidelines, best practices, and considerations that help you optimize your SharePoint deployment. The course is targeted at experienced IT professionals who are interested in learning how to install, configure, deploy, and manage SharePoint 2016 installations either in a data center or in the cloud.

Advanced Technologies of SharePoint 2016

The course is targeted at experienced IT Professionals who are interested in learning how to install, configure, deploy, and manage SharePoint 2016 installations either in a data center or in the cloud. This five-day course will teach you how to plan, configure, and manage the advanced features in a SharePoint 2016 environment.