MAS - Mitchell Consulting Services Group Inc. - 47QTCA19D00LE

Federal Acquisition Service Authorized Federal Supply Schedule FSS Price List

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for GSA Advantage!® is: https://www.GSAAdvantage.gov.

Multiple Award Schedule Schedule for Multiple Award Schedule Federal Supply Group: MAS Class:

Contract Number: 47QTCA19D00LE

Contract Period: July 22, 2022 through July 21, 2025

Effective under Modification PO-0024 Option Period 1: 28 Apr 2020

Contractor:

MCSG Technologies, Inc 1 East Sheridan Ave., Suite 400 Oklahoma City, OK 73104

Telephone: 405.253.6809 Web Site: www.mcsgtech.com E-mail: jenna.akers@mcsgtech.com Contract Administration:

Jenna Akers contracts@mcsgtech.com 719-244-5665

Business Size: 8(a) Small Business, Native American Owned

For more information on ordering go to the following website: https://www.gsa.gov/schedules

CUSTOMER INFORMATION:

1a. Table of Awarded Special Item Number(s) with appropriate cross-reference to page numbers:

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See below.

1c. If the Contractor is proposing hourly rates a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See below.

2. Maximum Order: $500,000.00

3. Minimum Order: $100.00

4. Geographic Coverage (delivery Area): Worldwide

5. Point(s) of production (city, county, and state or foreign country): Same as company address

6. Discount from list prices or statement of net price: Government Net Prices (discounts already deducted.)

7. Quantity discounts: None.

8. Prompt payment terms: Net 30 days - Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items (list items by country of origin): Not Applicable

10a. Time of Delivery (Contractor insert number of days): To Be Determined at the Task Order level

10b. Expedited Delivery: To Be Determined at the Task Order level.

10c. Overnight and 2-day delivery: To Be Determined at the Task Order level

10d. Urgent Requirements: To Be Determined at the Task Order level

11. F.O.B Points(s): Destination

12a. Ordering Address(es): MCSG Technologies, Inc 1 East Sheridan Ave., Suite 400 Oklahoma City, OK 73104 Telephone: 405.253.6809 POC: Jenna Akers contracts@mcsgtech.com

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es): Please direct customer remittances to:

MCSG Technologies, Inc 1 East Sheridan Ave., Suite 400 Oklahoma City, OK 73104

14. Warranty provision: Standard Commercial Warranty Terms & Conditions

15. Export Packing Charges (if applicable): Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable): Not Applicable

17. Terms and conditions of installation (if applicable): Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): Not Applicable

18b. Terms and conditions for any other services (if applicable): Not Applicable

19. List of service and distribution points (if applicable): Not Applicable

20. List of participating dealers (if applicable): Not Applicable

21. Preventive maintenance (if applicable): Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): Not Applicable

22b. 508 Compliance Information (if applicable): Not applicable

23. Unique Entity Identifier (UEI) number: PMLZCBF9U569

24. Notification regarding registration in System for Award Management (SAM) database:

MCSG Technologies is registered and active in the SAM database. For this contract, contact:

Jenna Akers contracts@mcsgtech.com 719-244-5665

25. Final Pricing:

Rates are current as of 2023.

1.d Descriptions of Labor Categories and Descriptions

SERVICE CODE: A-01

COMMERCIAL JOB TITLE: Program Manager I MINIMUM/GENERAL EXPERIENCE: 5 years direct experience in the last 10 years.

FUNCTIONAL RESPONSIBILITY: Accountable for all aspects of program performance. Directs the performance of a variety of related projects, which may be organized by technology, program or client. Oversees the technology development and/or application, marketing, and resource allocation within program client base. Program areas typically represent more than three functional areas that may include engineering, systems analysis, quality control, administration, etc. Typically reports to a senior manager or corporate officer.

MINIMUM EDUCATION: Bachelor’s Degree in a relevant discipline. With at least 5 years of general experience of which 3 years is directly related experience, a degree is not required.

SERVICE CODE: A-02

COMMERCIAL JOB TITLE: Program Manager II MINIMUM/GENERAL EXPERIENCE: Ten years direct experience in the last 15 years.

FUNCTIONAL RESPONSIBILITY: Accountable for all aspects of program performance. Directs the performance of a variety of related projects, which may be organized by technology, program or client. Oversees the technology development and/or application, marketing, and resource allocation within program client base. Program areas typically represent more than three functional areas that may include engineering, systems analysis, quality control, administration, etc. Typically reports to a senior manager or corporate officer.

MINIMUM EDUCATION: Advanced degree in a relevant discipline. With at least 15 years of general experience of which 10 years is directly related experience, an advanced degree is not required.

SERVICE CODE: A-03

COMMERCIAL JOB TITLE: Program Manager III MINIMUM/GENERAL EXPERIENCE: 20 years direct experience in the last 10 years.

FUNCTIONAL RESPONSIBILITY: Accountable for all aspects of program performance. Directs the performance of a variety of related projects, which may be organized by technology, program or client. Oversees the technology development and/or application, marketing, and resource allocation within program client base. Program areas typically represent more than three functional areas that may include engineering, systems analysis, quality control, administration, etc. Typically reports to a senior manager or corporate officer.

MINIMUM EDUCATION: Advanced degree in a relevant discipline. With at least 20 years of general experience of which 10 years is directly related experience, an advanced degree is not required.

SERVICE CODE: A-04

COMMERCIAL JOB TITLE: Project/Task Order Manager I MINIMUM/GENERAL EXPERIENCE: 3 years direct experience in the last 5 years.

FUNCTIONAL RESPONSIBILITY: Accountable for all aspects of project or task order performance. Provides overall direction to all project level activity and personnel interfaces with client personnel. Ensures schedules are met. Monitors performance indicators such as cost, timing and manpower loading. Keeps management informed of project status and deviations. Demonstrates strong oral and written communication skills. Typically reports to the Program Manager or other senior management.

MINIMUM EDUCATION: Bachelor’s Degree in a relevant discipline. With at least 5 years of general experience of which 3 years is directly related experience, a degree is not required.

SERVICE CODE: A-05

COMMERCIAL JOB TITLE: Project/Task Order Manager II MINIMUM/GENERAL EXPERIENCE: 5 years direct experience in the last 8 years.

FUNCTIONAL RESPONSIBILITY: Accountable for all aspects of project or task order performance. Provides overall direction to all project level activity and personnel interfaces with client personnel. Ensures schedules are met. Monitors performance indicators such as cost, timing and manpower loading. Keeps management informed of project status and deviations. Demonstrates strong oral and written communication skills. Typically reports to the Program Manager or other senior management.

MINIMUM EDUCATION: Bachelor’s Degree in a relevant discipline. With at least 10 years of general experience of which 8 years is directly related experience, a degree is not required.

SERVICE CODE: A-06

COMMERCIAL JOB TITLE: Project/Task Order Manager III MINIMUM/GENERAL EXPERIENCE: Eight years direct experience in the last ten years.

FUNCTIONAL RESPONSIBILITY: Accountable for all aspects of project or task order performance. Provides overall direction to all project level activity and personnel interfaces with client personnel. Ensures schedules are met. Monitors performance indicators such as cost, timing and manpower loading. Keeps management informed of project status and deviations. Demonstrates strong oral and written communication skills. Typically reports to the Program Manager or other senior management.

MINIMUM EDUCATION: Bachelor’s Degree in a relevant discipline. With at least 15 years of general experience of which 12 years is directly related experience, a degree is not required.

SERVICE AREA: B – System Analysis, Design and Implementation Services LABOR CATEGORY DESCRIPTIONS:

SERVICE CODE: B-01

COMMERCIAL JOB TITLE: Systems Architect I MINIMUM/GENERAL EXPERIENCE: 5 years direct experience in the last 8 years.

FUNCTIONAL RESPONSIBILITY: Plans and performs systems and networking engineering research, design development, and other assignments in conformance with system and network design, engineering, and customer specifications. Provides assistance and performs general technical tasks for computer/telephony integration. Performs general technical support in one or more specific areas of research associated with computer or telecommunications network interoperability or integration. Supervises teams of Senior Systems Engineers, Network Engineers, Senior Network Engineers, and Network Engineers through project completion and is considered a Subject Matter Expert (SME) in one or more specific areas of computer system design and networking. Responsible for complex technical/engineering projects. Independently performs a variety of system design and engineering tasks which are broad in nature and are concerned with design and implementation of major enterprise systems development and integration, including supporting personnel, hardware, software, and support facilities and/or equipment.

MINIMUM EDUCATION: Bachelor’s Degree in a related discipline. With at least ten years of general experience of which eight years is directly related experience, a degree is not required.

SERVICE CODE: B-02

COMMERCIAL JOB TITLE: Systems Architect II MINIMUM/GENERAL EXPERIENCE: 7 years direct experience in the last 10 years.

FUNCTIONAL RESPONSIBILITY: Plans and performs systems and networking engineering research, design development, and other assignments in conformance with system and network design, engineering, and customer specifications. Provides assistance and performs general technical tasks for computer/telephony integration. Performs general technical support in one or more specific areas of research associated with computer or telecommunications network interoperability or integration. Supervises teams of Senior Systems Engineers, Network Engineers, Senior Network Engineers, and Network Engineers through project completion and is considered a Subject Matter Expert (SME) in one or more specific areas of computer system design and networking. Responsible for highly complex technical/engineering projects. Independently performs a variety of system design and engineering tasks which are broad in nature and are concerned with design and implementation of major enterprise systems development and integration, including supporting personnel, hardware, software, and support facilities and/or equipment.

MINIMUM EDUCATION: Advanced degree in a related discipline. With at least 12 years of general experience of which nine years is directly related experience, an advanced degree is not required.

SERVICE CODE: B-03

COMMERCIAL JOB TITLE: Systems Architect III MINIMUM/GENERAL EXPERIENCE: 10 years direct experience in the last 12 years.

FUNCTIONAL RESPONSIBILITY: Plans and performs systems and networking engineering research, design development, and other assignments in conformance with system and network design, engineering, and customer specifications. Provides assistance and performs general technical tasks for computer/telephony integration. Performs general technical support in one or more specific areas of research associated with computer or telecommunications network interoperability or integration. Supervises teams of Senior Systems Engineers, Network Engineers, Senior Network Engineers, and Network Engineers through project completion and is considered a Subject Matter Expert (SME) in one or more specific areas of computer system design and networking. Responsible for highly complex technical/engineering projects. Independently performs a variety of system design and engineering tasks which are broad in nature and are concerned with design and implementation of major enterprise systems development and integration, including supporting personnel, hardware, software, and support facilities and/or equipment.

MINIMUM EDUCATION: Advanced degree in a related discipline. With at least 15 years of general experience of which nine years is directly related experience, an advanced degree is not required.

SERVICE CODE: B-04

COMMERCIAL JOB TITLE: Information Engineer I MINIMUM/GENERAL EXPERIENCE: Three years direct experience in the last five years.

FUNCTIONAL RESPONSIBILITY: Analyzes and studies complex information system requirements. Designs software tools and subsystems to support software reuse and domain analyses and manages their implementation. Manages software development and support using formal specifications, data flow diagrams, other accepted design techniques and Computer Aided Software Engineering (CASE) tools. Provide input to estimate software development costs and schedule. Reviews existing programs and assists in making refinements, reducing operating time, and improving current techniques.

MINIMUM EDUCATION: Bachelor’s Degree in a related discipline. With at least eight years of general experience of which six years is directly related experience, a degree is not required.

SERVICE CODE: B-05

COMMERCIAL JOB TITLE: Information Engineer II MINIMUM/GENERAL EXPERIENCE: Five years direct experience in the last seven years.

FUNCTIONAL RESPONSIBILITY: Performs systems development, functional and data requirements analysis, systems analysis and design, programming, program design and documentation preparation. Applies an enterprise-wide set of disciplines for the planning, analysis, design and construction of information systems on an enterprise-wide basis or across a major sector of the enterprise. Develops analytical and computational techniques and methodology for problem solutions. Performs enterprise wide strategic systems planning, business information planning, business and analysis. Performs process and data modeling in support of the planning and analysis efforts using both manual and automated tools, such as Integrated Computer-Aided Software Engineering (I-CASE) tools. Applies reverse engineering and re-engineering disciplines to develop migration strategic and planning documents. Has experience with methodologies, e.g., IDEF 0 process modeling and IDEF 1X data modeling.

MINIMUM EDUCATION: Bachelor’s Degree in a related discipline. With at least ten years of general experience of which eight years is directly related experience, a degree is not required.

SERVICE CODE: B-06

COMMERCIAL JOB TITLE: Information Engineer III MINIMUM/GENERAL EXPERIENCE: Five 8 direct experience in the last 10 years.

FUNCTIONAL RESPONSIBILITY: Performs systems development, functional and data requirements analysis, systems analysis and design, programming, program design and documentation preparation. Applies an enterprise-wide set of disciplines for the planning, analysis, design and construction of information systems on an enterprise-wide basis or across a major sector of the enterprise. Develops analytical and computational techniques and methodology for problem solutions. Performs enterprise wide strategic systems planning, business information planning, business and analysis. Performs process and data modeling in support of the planning and analysis efforts using both manual and automated tools, such as Integrated Computer-Aided Software Engineering (I-CASE) tools. Applies reverse engineering and re-engineering disciplines to develop migration strategic and planning documents. Has experience with methodologies, e.g., IDEF 0 process modeling and IDEF 1X data modeling.

MINIMUM EDUCATION: Bachelor’s Degree in a related discipline. With at least ten years of general experience of which eight years is directly related experience, a degree is not required.

SERVICE CODE: B-07

COMMERCIAL JOB TITLE: Systems Analyst I MINIMUM/GENERAL EXPERIENCE: Three years direct experience in the last five years.

FUNCTIONAL RESPONSIBILITY: Provides a variety of support, including analysis of system requirements and development of methods for solving problems. Under the direction of a Senior Analyst, produces flowcharts and associated documentation, as required. Assists in the development of task-level specification based on system-level requirements using flowcharts, milestone charts and associated documents. Participates in the testing of analytical methods, revising and refining the documents used throughout the program. Participates in the review of existing processing systems in order to suggest refinements, reduce operating time and improve present techniques.

MINIMUM EDUCATION: Bachelor’s Degree in a related discipline. With at least eight years of general experience of which six years is directly related experience, a degree is not required.

SERVICE CODE: B-08

COMMERCIAL JOB TITLE: Systems Analyst II MINIMUM/GENERAL EXPERIENCE: 5 years direct experience in the last 7 years.

FUNCTIONAL RESPONSIBILITY: Serves as computer systems expert on assignments that typically involve the establishment of a framework for new automated systems where concern is with overall structure involving life cycle involvement ranging from the conduct of feasibility studies to post-implementation evaluation; from a number of possible approaches. Projections are required from inconclusive workload data; technological advances are usually untried at the scale to which application is required; integration with existing systems is required. Design criteria must be established to accommodate changes in legislation, mission, or functional program requirements. Duties require a broad knowledge of data sources, data flow, system interactions, advanced computer equipment and software applications, and advanced systems design techniques to develop solutions to unyielding complex problems and to advise policy making officials on systems design and ADP forecasts.

MINIMUM EDUCATION: Bachelor’s Degree in a related discipline. With at least ten years of general experience of which eight years is directly related experience, a degree is not required.

SERVICE CODE: B-09

COMMERCIAL JOB TITLE: Systems Analyst III MINIMUM/GENERAL EXPERIENCE: 8 years direct experience in the last 10 years.

FUNCTIONAL RESPONSIBILITY: Serves as computer systems expert on assignments that typically involve the establishment of a framework for new automated systems where concern is with overall structure involving life cycle involvement ranging from the conduct of feasibility studies to post-implementation evaluation; from a number of possible approaches. Projections are required from inconclusive workload data; technological advances are usually untried at the scale to which application is required; integration with existing systems is required. Design criteria must be established to accommodate changes in legislation, mission, or functional program requirements. Duties require a broad knowledge of data sources, data flow, system interactions, advanced computer equipment and software applications, and advanced systems design techniques to develop solutions to unyielding complex problems and to advise policy making officials on systems design and ADP forecasts.

MINIMUM EDUCATION: Bachelor’s Degree in a related discipline. With at least 12 years of general experience of which eight years is directly related experience, a degree is not required.

SERVICE CODE: B-10

COMMERCIAL JOB TITLE: Systems Engineer I MINIMUM/GENERAL EXPERIENCE: One year direct experience in the last two years.

FUNCTIONAL RESPONSIBILITY: Under supervision, assists in defining and executing systems engineering activities within a project. These activities may consist of systems planning, performance management, capacity planning, testing and validation, benchmarking, information engineering, and development and staffing of a system engineering management plan. Performs systems engineering planning, performance management, capacity planning, testing and validation, benchmarking, information engineering. Analyzes and develops technical documentation detailing the integration and system performance. Performs with little latitude for unreviewed actions and decisions. May perform other duties as assigned.

MINIMUM EDUCATION: Bachelor’s Degree in a relevant discipline. With at six years of general experience, of which four years is directly related experience, a degree is not required.

SERVICE CODE: B-11

COMMERCIAL JOB TITLE: Systems Engineer II MINIMUM/GENERAL EXPERIENCE: Four years direct experience in the last six years.

FUNCTIONAL RESPONSIBILITY: Defines and executes systems engineering activities within a project. These activities may consist of systems planning, performance management, capacity planning, testing and validation, benchmarking, information engineering, and development and staffing of a systems engineering management plan. Supports a Senior Systems Engineer, as required. Analyzes and develops technical documentation detailing the integration and system performance. Performs with some latitude for unreviewed actions and decisions. Coordinates the activities of Systems Engineers and Junior Systems Engineers assigned to specific systems engineering projects. May perform other duties as assigned.

MINIMUM EDUCATION: Bachelor’s Degree in a relevant discipline. With at least ten years of general experience of which eight years is directly related experience, a degree is not required.

SERVICE CODE: B-12

COMMERCIAL JOB TITLE: Systems Engineer III MINIMUM/GENERAL EXPERIENCE: Six years direct experience in the last eight years.

FUNCTIONAL RESPONSIBILITY: Defines and executes systems engineering activities within a project. These activities may consist of systems planning, performance management, capacity planning, testing and validation, benchmarking, information engineering, and development and staffing of a systems engineering management plan. Analyzes and develops technical documentation detailing the integration and system performance. Performs with great latitude for unreviewed actions and decisions. May supervise more junior Systems Engineers as required. May perform other duties as assigned.

MINIMUM EDUCATION: Bachelor’s Degree in a relevant discipline. With at least 12 years of general experience of which ten years is directly related experience, a degree is not required.

SERVICE CODE: B-13

COMMERCIAL JOB TITLE: Network Engineer I MINIMUM/GENERAL EXPERIENCE: 3 years direct experience in the last 5 years.

FUNCTIONAL RESPONSIBILITY: Performs a variety of network engineering tasks that are broad in nature and are concerned with the design and implementation of integrated networks, including personnel, hardware, software and support facilities and/or equipment. Performs with some latitude for unreviewed actions and decisions. Plans and performs network engineering research, design development, and other assignments in conformance with network design, engineering and customer specifications. Responsible for the technical/engineering part of a major project or a project of lesser complexity and importance than those normally assigned to a higher-level engineer. Performs with some latitude for unreviewed actions and decisions. Coordinates the activities of Network Technicians assigned to specific network engineering projects. May perform other duties as assigned.

MINIMUM EDUCATION: Bachelor’s Degree in a relevant discipline. With at least eight years of general experience of which six years is directly related experience, a degree is not required.

SERVICE CODE: B-14

COMMERCIAL JOB TITLE: Network Engineer II MINIMUM/GENERAL EXPERIENCE: 5 years direct experience in the last 8 years.

FUNCTIONAL RESPONSIBILITY: Performs a variety of network engineering tasks, either independently or under supervision, which are broad in nature and are concerned with the design and implementation of integrated networks, including personnel, hardware, software and support facilities and/or equipment. Supervises team of Network Engineers through project completion. Plans and performs network engineering research, design development, and other assignments in conformance with network design, engineering and customer specifications. Supervises Network Engineers through project completion. Responsible for major technical/engineering projects of higher complexity and importance than those normally assigned to lower level engineers. Performs with great latitude for un- reviewed actions and decisions. Coordinates the activities of Network Engineers and Network Technicians assigned to specific network engineering projects. May perform other duties as assigned.

MINIMUM EDUCATION: Bachelor’s Degree in a relevant discipline. With at least ten years of general experience of which eight years is directly related experience, a degree is not required.

SERVICE CODE: B-15

COMMERCIAL JOB TITLE: Network Engineer III MINIMUM/GENERAL EXPERIENCE: Five years direct experience in the last eight years.

FUNCTIONAL RESPONSIBILITY: Performs a variety of network engineering tasks, either independently or under supervision, which are broad in nature and are concerned with the design and implementation of integrated networks, including personnel, hardware, software and support facilities and/or equipment. Supervises team of Network Engineers through project completion. Plans and performs network engineering research, design development, and other assignments in conformance with network design, engineering and customer specifications. Supervises Network Engineers through project completion. Responsible for major technical/engineering projects of higher complexity and importance than those normally assigned to lower level engineers. Performs with great latitude for unreviewed actions and decisions. Coordinates the activities of Network Engineers and Network Technicians assigned to specific network engineering projects. May perform other duties as assigned.

MINIMUM EDUCATION: Bachelor’s Degree in a relevant discipline. With at least 12 years of general experience of which eight years is directly related experience, a degree is not required.

SERVICE AREA: C – Software Support Services LABOR CATEGORY DESCRIPTIONS:

SERVICE CODE: C-01

COMMERCIAL JOB TITLE: Administrator I MINIMUM/GENERAL EXPERIENCE: three years direct experience in the last five years.

FUNCTIONAL RESPONSIBILITES: Provides 2nd level support for multiple enterprise mobility platforms. Subject matter expertise for all mobility and collaboration technologies. Provides 2nd level support for collaboration technologies, Mobile devices testing. certification, Mobile device troubleshooting, ticket resolution and escalation. Creating and managing support documentation. Acting as an escalation point for Helpdesk. Manages recurring problems through to permanent resolution. Monitoring application performance and planning for capacity needs. Active involvement in projects and project roll outs within the Collaboration Technologies space MINIMUM EDUCATION: Bachelor’s Degree in a relevant discipline. With at least eight years of general experience of which six years is directly related experience, a degree is not required.

SERVICE CODE: C-02

COMMERCIAL JOB TITLE: Administrator II MINIMUM/GENERAL EXPERIENCE: Five years direct experience in the last eight years.

FUNCTIONAL RESPONSIBILITES: Provides 2nd level support for multiple enterprise mobility platforms. Subject matter expertise for all mobility and collaboration technologies. Provides 2nd level support for collaboration technologies, Mobile devices testing. certification, Mobile device troubleshooting, ticket resolution and escalation. Creating and managing support documentation. Acting as an escalation point for Helpdesk. Manages recurring problems through to permanent resolution. Monitoring application performance and planning for capacity needs. Active involvement in projects and project roll outs within the Collaboration Technologies space MINIMUM EDUCATION: Bachelor’s Degree in a relevant discipline. With at least ten years of general experience of which eight years is directly related experience, a degree is not required.

SERVICE CODE: C-03

COMMERCIAL JOB TITLE: Administrator III MINIMUM/GENERAL EXPERIENCE: eight years direct experience in the last ten years.

FUNCTIONAL RESPONSIBILITES: Provides 2nd level support for multiple enterprise mobility platforms. Subject matter expertise for all mobility and collaboration technologies. Provides 2nd level support for collaboration technologies, Mobile devices testing and certification. Mobile device troubleshooting, ticket resolution and escalation. Creating and managing support documentation. Acting as an escalation point for Helpdesk. Manages recurring problems through to permanent resolution. Monitoring application performance and planning for capacity needs. Active involvement in projects and project roll outs within the Collaboration Technologies space MINIMUM EDUCATION: Bachelor’s Degree in a relevant discipline. With at least twelve years of general experience of which ten years is directly related experience, a degree is not required.

SERVICE CODE: C-04

COMMERCIAL JOB TITLE: Specialist I MINIMUM/GENERAL EXPERIENCE: three years direct experience in the last five years.

FUNCTIONAL RESPONSIBILITES: Designing, developing, troubleshooting, debugging, and implementing of Microsoft SharePoint. Participate in the planning and design of SharePoint sites; maintains and provides ongoing design support; and assisting with site reviews to ensure operation in accordance with client policies and procedures. Experience with Microsoft SharePoint Designer to include data integration with external systems, development and customization of workflows and html pages, master page customization, style sheet modification, and data view configuration. Knowledge of MOSS Security/Permissions Management and experience granting access to users/groups within the site collection. Excellent communication (verbal, written, interpersonal), time management, and organizational skill. Microsoft SharePoint certification preferred.

MINIMUM EDUCATION: Bachelor’s Degree in a relevant discipline. With at least eight years of general experience of which six years is directly related experience, a degree is not required.

SERVICE CODE: C-05

COMMERCIAL JOB TITLE: Specialist II MINIMUM/GENERAL EXPERIENCE: Five years direct experience in the last eight years.

FUNCTIONAL RESPONSIBILITES: Designing, developing, troubleshooting, debugging, and implementing of Microsoft SharePoint. Participate in the planning and design of SharePoint sites; maintains and provides ongoing design support; and assisting with site reviews to ensure operation in accordance with client policies and procedures. Experience with Microsoft SharePoint Designer to include data integration with external systems, development and customization of workflows and html pages, master page customization, style sheet modification, and data view configuration. Knowledge of MOSS Security/Permissions Management and experience granting access to users/groups within the site collection. Excellent communication (verbal, written, interpersonal), time management, and organizational skill. Microsoft SharePoint certification preferred.

MINIMUM EDUCATION: Bachelor’s Degree in a relevant discipline. With at least ten years of general experience of which eight years is directly related experience, a degree is not required.

SERVICE CODE: C-06

COMMERCIAL JOB TITLE: Specialist III MINIMUM/GENERAL EXPERIENCE: eight years direct experience in the last ten years.

FUNCTIONAL RESPONSIBILITES: Designing, developing, troubleshooting, debugging, and implementing of Microsoft SharePoint. Participate in the planning and design of SharePoint sites; maintains and provides ongoing design support; and assisting with site reviews to ensure operation in accordance with client policies and procedures. Experience with Microsoft SharePoint Designer to include data integration with external systems, development and customization of workflows and html pages, master page customization, style sheet modification, and data view configuration. Knowledge of MOSS Security/Permissions Management and experience granting access to users/groups within the site collection. Excellent communication (verbal, written, interpersonal), time management, and organizational skill. Microsoft SharePoint certification preferred.

MINIMUM EDUCATION: Bachelor’s Degree in a relevant discipline. With at least twelve years of general experience of which ten years is directly related experience, a degree is not required.

SERVICE AREA: D – Software Engineering and Programming Services LABOR CATEGORY DESCRIPTIONS:

SERVICE CODE: D-01

COMMERCIAL JOB TITLE: Software Engineer I MINIMUM/GENERAL EXPERIENCE: One-year direct experience in the last two years.

FUNCTIONAL RESPONSIBILITY: Works under supervision to support the activities of a more senior Systems/Programmer Analyst. Supports the development, maintenance and operating efficiency of a major subsystem, such as the teleprocessing network, database management systems, etc. Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flow charts. Translates detailed design into computer software specifications, tests, debugs, and refines computer software to produce the required product. Manages software development and support using formal specifications, data flow diagrams, other accepted design techniques and Computer Aided Software Engineering (CASE) tools. Assists in end-user training. Prepares documentation, including both program level and user level documentation as required. Enhances software to reduce operating time or improve efficiency. Provides software conversion and implementation support.

MINIMUM EDUCATION: Bachelor’s Degree in a relevant discipline. With at least six years of general experience of which four years is directly related experience, a degree is not required.

SERVICE CODE: D-02

COMMERCIAL JOB TITLE: Software Engineer II MINIMUM/GENERAL EXPERIENCE: Three years direct experience in the last five years.

FUNCTIONAL RESPONSIBILITY: Works under supervision to support the activities of a more senior Systems/Programmer Analyst. Supports the development, maintenance and operating efficiency of a major subsystem, such as the teleprocessing network, database management systems, etc. Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flow charts. Translates detailed design into computer software specifications, tests, debugs, and refines computer software to produce the required product. Codes, in accordance with specific design parameters, system software modules as directed by a more senior Systems/Programmer Analyst. Assists in the management of software development and support using formal specifications, data flow diagrams, other accepted design techniques and Computer Aided Software Engineering (CASE) tools. Trains end-users. Prepares documentation, including both program level and user level documentation as required. Enhances software to reduce operating time or improve efficiency. Provides software conversion and implementation support. May be a technical lead for more junior Software Engineers.

MINIMUM EDUCATION: Bachelor’s Degree in a relevant discipline. With at least eight years of general experience of which six years is directly related experience, a degree is not required.

SERVICE CODE: D-03

COMMERCIAL JOB TITLE: Software Engineer III MINIMUM/GENERAL EXPERIENCE: Five years direct experience in the last seven years.

FUNCTIONAL RESPONSIBILITY: Works independently, with management review of end results. Has prime accountability for the development, maintenance and operating efficiency of a major subsystem, such as the teleprocessing network, database management systems, etc. Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flow charts. Translates detailed design into computer software specifications, tests, debugs, and refines computer software to produce the required product. Manages software development and support using formal specifications, data flow diagrams, other accepted design techniques and Computer Aided Software Engineering (CASE) tools. Maintains active liaison with user personnel to ensure continuing responsiveness of applicable system software user requirements. Recommends to management the purchase or lease of system software packages and related hardware. Identifies, evaluates, tailors and directs the implementation of vendor-supplied software packages. Organizes and implements end-user training programs. Prepares documentation, including both program level and user level documentation as required. Enhances software to reduce operating time or improve efficiency. Provides software conversion and implementation support. May supervise more junior Software Engineers.

MINIMUM EDUCATION: Bachelor’s Degree in a relevant discipline. With at least ten years of general experience of which eight years is directly related experience, a degree is not required.

SERVICE CODE: D-04

COMMERCIAL JOB TITLE: Computer Programmer I MINIMUM/GENERAL EXPERIENCE: One year direct experience in the last two years.

FUNCTIONAL RESPONSIBILITY: Analyzes business applications and design specifications. Develops block diagrams and logic flow charts. Translates detailed design into computer software. Tests, debugs and refines the computer software to produce the required product. Assists in resolving basic operating problems. Prepares required documentation including program-level and system-level documentation. Prepares instructions for computer operators. Enhances software to reduce operating time or improve efficiency. Provides software conversion and implementation support.

MINIMUM EDUCATION: Bachelor’s Degree in a relevant discipline. With at least six years of general experience of which four years is directly related experience, a degree is not required.

SERVICE CODE: D-05

COMMERCIAL JOB TITLE: Computer Programmer II MINIMUM/GENERAL EXPERIENCE: Three years direct experience in the last five years.

FUNCTIONAL RESPONSIBILITY: Analyzes business applications and design specifications.