MAS - Federal Data Systems, LLC - 47QTCA19D00KU

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED MULTIPLE AWARD SCHEDULE CATALOG/PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is http://www.gsaadvantage.gov

Federal Data Systems LLC 7055 Samuel Morse Drive, Suite 200 Columbia, MD 21046 443-294-8255 Fax: 410-862-0436 www.feddata.com

CONTRACT NUMBER: 47QTCA19D00KU

CONTRACT PERIOD: September 10, 2019 to September 9, 2024

MODIFICATION NUMBER: PO-0001 dated September 11, 2019

BUSINESS SIZE: FedData is a large business

CUSTOMER INFORMATION:

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)

SIN 54151S IT Professional Services – Subject to Cooperative Purchasing (STLOC) and Disaster Recovery Purchasing (RC)

Help Desk Specialist: $43.95

1c. HOURLY RATES: See page

2. MAXIMUM ORDER*: [Insert Maximum order per SIN offered]

NOTE TO ORDERING ACTIVITIES: *If the best value selection places your order over the Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contactor for a better price. The contractor may (1) offer a new price for this requirement (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

· Domestic, 50 states, Washington, DC, Puerto Rico, US Territories and to a CONUS port or consolidation point for orders received from overseas activities

5. POINT(S) OF PRODUCTION: Columbia, MD, US

6. DISCOUNT FROM LIST PRICES: Negotiated discount has been applied and the IFF has been added.

7. QUANTITY DISCOUNT(S): None

8. PROMPT PAYMENT TERMS: Net 30 Days

9.a Government Purchase Cards must be accepted at or below the micro-purchase threshold.

9.b Government Purchase Cards are accepted above the micro-purchase threshold. Contact contractor for limit.

10. FOREIGN ITEMS: None

11a. TIME OF DELIVERY: As Negotiated at the task order level.

11b. EXPEDITED DELIVERY: As Negotiated at the task order level.

12. FOB POINT: Destination

13a. ORDERING ADDRESS: Same as contractor

13b. ORDERING PROCEDURES: Ordering activities shall use the ordering procedures described in Federal Acquisition Regulation 8.405-3 when placing an order or establishing a BPA for supplies or services. The ordering procedures, information on Blanket Purchase Agreements (BPA’s) and a sample BPA can be found at the GSA Schedule Homepage.

14. PAYMENT ADDRESS: 7055 Samuel Morse Drive, Suite 200, Columbia MD 21046

15. WARRANTY PROVISION: Not Applicable

16. EXPORT PACKING CHARGES: Not Applicable

17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE: Not Applicable

18. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR:

Not Applicable

18. TERMS AND CONDITIONS OF INSTALLATION: Not Applicable

19. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY DISCOUNTS FROM LIST PRICES: Not Applicable

20a. TERMS AND CONDITIONS FOR ANY OTHER SERVICES: Not Applicable

21. LIST OF SERVICE AND DISTRIBUTION POINTS: Not Applicable

22. LIST OF PARTICIPATING DEALERS: Not Applicable

23. PREVENTIVE MAINTENANCE: Not Applicable

24a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): Not Applicable

24b. Section 508 Compliance for Electronic and Information Technology (EIT): Not Applicable

25. DUNS NUMBER: 031096105

26. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT (SAM) DATABASE: Contractor has an Active Registration in the SAM database.

TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER 54151S)

1. SCOPE

a. The prices, terms and conditions stated under Special Item Number 54151S Information Technology Professional Services apply exclusively to IT Professional Services within the scope of this Information Technology Schedule.

b. The Contractor shall provide services at the Contractor’s facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity.

2. PERFORMANCE INCENTIVES I-FSS-60 Performance Incentives (April 2000)

a. Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract.

b. The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c. Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity’s mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

3. ORDER

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003) Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

4. PERFORMANCE OF SERVICES

a. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.

b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

c. The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

d. Any Contractor travel required in the performance of IT Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

5. STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)

a. The Contracting Officer may, at any time, by written order to the Contractor, require the Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause. Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the Contracting Officer shall either-

(1) Cancel the stop-work order; or

(2) Terminate the work covered by the order as provided in the Default, or the Termination for Convenience of the Government, clause of this contract.

b. If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if-

(1) The stop-work order results in an increase in the time required for, or in the Contractor’s cost properly allocable to, the performance of any part of this contract; and

(2) The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract.

c. If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.

d. If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order.

6. INSPECTION OF SERVICES

In accordance with FAR 52.212-4 CONTRACT TERMS AND CONDITIONS–COMMERCIAL ITEMS (MAR 2009) (DEVIATION I – FEB 2007) for Firm-Fixed Price orders and FAR 52.212-4 CONTRACT TERMS AND CONDITIONS COMMERCIAL ITEMS (MAR 2009) (ALTERNATE I OCT 2008) (DEVIATION I – FEB 2007) applies to Time-and-Materials and Labor-Hour Contracts orders placed under this contract.

7. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 (Dec 2007) Rights in Data – General, may apply.

8. RESPONSIBILITIES OF THE ORDERING ACTIVITY

Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT Professional Services.

9. INDEPENDENT CONTRACTOR

All IT Professional Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

10. ORGANIZATIONAL CONFLICTS OF INTEREST

a. Definitions.

“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR

9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

11. INVOICES

The Contractor, upon completion of the work ordered, shall submit invoices for IT Professional services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12. PAYMENTS

For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted.

Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under Time-and-Materials and Labor- Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to labor-hour orders placed under this contract. 52.216-31(Feb 2007) Time-and Materials/Labor-Hour Proposal Requirements—Commercial Item Acquisition. As prescribed in 16.601€(3), insert the following provision:

a. The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.

b. The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by—

(1) The offeror;

(2) Subcontractors; and/or

(3) Divisions, subsidiaries, or affiliates of the offeror under a common control.

13. RESUMES

Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

14. INCIDENTAL SUPPORT COSTS

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR.

15. APPROVAL OF SUBCONTRACTS

The ordering activity may require that the Contractor receive, from the ordering activity’s Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

16. DESCRIPTION OF IT PROFESSIONAL SERVICES AND PRICING

Labor Category

Year 1 (9-10-19 to 9-9-20)

Year 2 (9-10-20 to 9-9-21)

Year 3 (9-10-21 to 9-9-22)

Year 4 (9-10-22 to 9-9-23)

Year 5 (9-10-23 to 9-9-24)

Commercial Title: IT Engineer 1 Minimum General Experience: 4 years Functional Responsibility: Monitors, controls, and isolates problems in a data communications network. Monitors all network activity. Activates/deactivates network lines according to established schedules. Performs first- and/or second-level problem determination. Interfaces with users and/or network vendors. Responsible providing technical support for LAN/WAN or for a section of a larger network. May perform installation, modification and testing of network.

Minimum Education: B.S.

Commercial Title: IT Engineer 2 Minimum General Experience: 9 years Functional Responsibility: Monitors, controls, and isolates problems in a data communications network. Monitors all network activity. Activates/deactivates network lines according to established schedules. Performs first- and/or second-level problem determination. Interfaces with users and/or network vendors. May perform installation, modification and testing of network. Supports the design, configuration, optimization, virtualization, identity management, systems management, and security hardening of both cloud and on- premise infrastructure. Implements industry best practices in modernizing data center, leveraging cloud technologies, virtualization, and maximizing the use of storage and processing capabilities Minimum Education: B.S.

Commercial Title: Junior Systems Administrator Minimum General Experience: 3 years Functional Responsibility: Performs high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations and servers. Coordinates, directs and performs complex software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Continually monitors and tunes multiple systems to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities. Ensures data/media recoverability by developing and implementing a schedule of system backups and data archive operations. Plans and implements the modernization of servers.

Minimum Education: B.S.

Commercial Title: Senior Systems Administrator Minimum General Experience: 6 years Functional Responsibility: Performs high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations and servers. Coordinates, directs and performs complex software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Continually monitors and tunes multiple systems to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities. Ensures data/media recoverability by developing and implementing a schedule of system backups and data archive operations. Plans and implements the modernization of servers. Develops, implements and promotes standard operating procedures and schedules. Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Independently determines and develops approach to solutions. Work is reviewed upon completion for adequacy in meeting objectives. Demonstrates good judgement in selecting methods and techniques for obtaining solutions.

Minimum Education: B.S.

Commercial Title: Junior Systems Engineer Minimum General Experience: 1 year Functional Responsibility: Under direct supervision, performs systems analysis, evaluation, design, integration, documentation, and implementation of applications that require a thorough knowledge of administrative and technical skills. Directs and participates in all phases of system development with emphasis on planning, analysis, evaluation, integration, testing and acceptance phases. Applies business or technical principles and methods to technical problems to arrive at automated engineering solutions.

Minimum Education: B.A.

Commercial Title: Senior Systems Engineer Minimum General Experience: 12 years Functional Responsibility: Under general direction, performs high-level systems analysis, evaluation, design, integration, documentation, and implementation of very complex application that require a thorough knowledge of administrative, and technical skills. Directs and participates in all phases of system development with emphasis on planning, analysis, evaluation, integration, testing and acceptance phases (IV&V and DT&E). Applies higher-level business or technical principles and methods to very difficult technical problems to arrive at automated engineering solution. Designs and prepares technical reports and related documentation, and makes charts and graphs to record results. Prepare and deliver presentations and briefings as required by the Task Order. May be required to serve as Task Leader. Responsible for ensuring quality and that services are delivered.

Minimum Education: B.A.

Commercial Title: Systems Architect Minimum General Experience: 8 years Functional Responsibility: Working under general direction, designs applications. Analyses requirements, researches possible solutions and prepares and presents briefings on supporting customer requirements on cloud architectures. Negotiates the design of cloud computing services with vendors and prepares migration plans to move local IT system operations to cloud based platforms.

Minimum Education: B.A.

Commercial Title: Senior Systems Architect Minimum General Experience: 10 years Functional Responsibility: Designs architecture to include software, hardware, and communications to support the present and future cross-functional requirements and interfaces. Identifies, assesses, and presents options for meeting the functional and technical requirements including hardware and software updates or upgrades. Responsible for developing high level system design diagrams. Ensures these systems are compatible and in compliance with the standards for open systems architectures, the Open Systems Interconnection (OSI) and International Standards Organization (ISO) reference models, and profiles of standards - such as Institute of Electrical and Electronic Engineers (IEEE) Open Systems Environment (OSE) reference model - as they apply to the implementation and specification of Information Management (IM) solution of the application platform, across the application program interface (API), and the external environment/software application. Ensures that the common operating environment is compliant. Evaluates analytically and systematically problems of work flows, organization and planning and develops appropriate corrective action.

Minimum Education: M.S.

Commercial Title: Jr. Network Technician Minimum General Experience: 2 Functional Responsibility: Under direct supervision, monitors and manages network components. Prepares monitoring reports for managers and clients. Performs basic configuration tasks using written procedures and reporting requirements.

Minimum Education: H.S.

Commercial Title: Network Support Technician Minimum General Experience: 4 Years Functional Responsibility: Analyzes network requirements for organization and information systems and provides a written recommendation of solutions for management's consideration. Troubleshoots existing networks and installs components of networks. Submits written recommendations for software design, development, testing and implementation on local and wide area networks. May supervise lower level network technicians.

Minimum Education: H.S.

Commercial Title: Senior Network Support Technician Minimum General Experience: 6 Years Functional Responsibility: Designs major network infrastructure solutions; coordinates work on subsystems; oversees the integration of new network devices; which increases efficiency and/or reduce costs; investigates new procedures, equipment and appliances to determine their usefulness and applicability to operations; assists systems management in developing systems analysis standards and provides consultative direction to Infrastructure designs, Network engineering and planning and scheduling of projects.

Minimum Education: H.S.

Commercial Title: Network Engineer Minimum General Experience: 4 years Functional Responsibility: Provides hardware and software troubleshooting for the Local/Wide Area Network. Participates in the design of network monitoring systems. Provides technical services in the analysis and installation of computing facilities, including installation planning and site preparation. Analyzes, evaluates, and tests software/hardware problems. Maintains and troubleshoots intra-system telecommunications. Schedules or performs the repair and/or replacement of defective network equipment. Provides technical services to help resolve enterprise-wide network issues.

Minimum Education: B.S.

Commercial Title: Senior Network Engineer Minimum General Experience: 7 years Functional Responsibility: Evaluates communication hardware and software; troubleshoots LAN/MAN/WAN and other network-related problems; provides technical expertise for performance and configuration of networks; performs general LAN/MAN/WAN administration; provides technical leadership in the integration and test of complex large scale computer integrated networks; schedules conversions and cutovers; oversees network control center; supervises maintenance of systems; coordinates with all responsible users and sites; and supervises staff. Designs major Network solutions; coordinates work on subsystems; oversees the integration of new network devices; which increases efficiency and/or reduce costs; investigates new procedures, equipment and appliances to determine their usefulness and applicability to operations; assists systems management in developing systems analysis standards and provides consultative direction to Infrastructure designs, Network engineering and planning and scheduling of projects.

Minimum Education: B.S.

Commercial Title: Subject Matter Expert Minimum General Experience: 4 years Functional Responsibility: Translates technical and/or non-technical requirements into specific systems, applications or process designs for complex IT systems, solutions, and integrating architecture. May include analysis of transition planning, intelligence information requirements, and may develop architecture baselines. SME disciplines include but are not limited to: ITIL/ITSM process planning; IT certifications (i.e. CISCO, CCNA, VoIP); Cyber (Architecture, Policy, Forensics, Penetration Testing); COMSEC (TACLANE); LAN/WAN/SAN.

Minimum Education: B.A.

Commercial Title: Senior Subject Matter Expert Minimum General Experience: 7 years Functional Responsibility: Translates technical and/or non-technical requirements into specific systems, applications or process designs for complex IT systems, solutions, and integrating architecture. May include analysis of transition planning, intelligence information requirements, and may develop architecture baselines. SME disciplines include but are not limited to: ITIL/ITSM process planning; IT certifications (i.e. CISCO, CCNA, VoIP); Cyber (Architecture, Policy, Forensics, Penetration Testing); COMSEC (TACLANE); LAN/WAN/SAN. Provides ITIL/ITSM process planning, strategy, design and transition activities; process, tools, organization and information work products guide creation; metric development and implementation. Leads development of integration, migration plans/schedules. Acts as an advocate for the client as the ultimate authority on the architecture designed to address client complex IT problems. Often project-based, sometimes working at customer sites.

Minimum Education: B.A.

Commercial Title: Principal Subject Matter Expert Minimum General Experience: 10 years Functional Responsibility: Translates technical and/or non-technical requirements into specific systems, applications or process designs for complex IT systems, solutions, and integrating architecture. May include analysis of transition planning, intelligence information requirements, and may develop architecture baselines. SME disciplines include but are not limited to: ITIL/ITSM process planning; IT certifications (i.e. CISCO, CCNA, VoIP); Cyber (Architecture, Policy, Forensics, Penetration Testing); COMSEC (TACLANE); LAN/WAN/SAN. Provides ITIL/ITSM process planning, strategy, design and transition activities; process, tools, organization and information work products guide creation; metric development and implementation. Leads development of integration, migration plans/schedules. Acts as an advocate for the client as the ultimate authority on the architecture designed to address client complex IT problems. Often project-based, sometimes working at customer sites. Supports large IT process improvements or systems analysis for missions, systems, and fiscal requirements.

Minimum Education: B.A.

Commercial Title: Expert Subject Matter Expert Minimum General Experience: 15 Functional Responsibility: Translates technical and/or non-technical requirements into specific systems, applications or process designs for complex IT systems, solutions, and integrating architecture. May include analysis of transition planning, intelligence information requirements, and may develop architecture baselines. SME disciplines include but are not limited to: ITIL/ITSM process planning; IT certifications (i.e. CISCO, CCNA, VoIP); Cyber (Architecture, Policy, Forensics, Penetration Testing); COMSEC (TACLANE); LAN/WAN/SAN. Provides ITIL/ITSM process planning, strategy, design and transition activities; process, tools, organization and information work products guide creation; metric development and implementation. Leads development of integration, migration plans/schedules. Acts as an advocate for the client as the ultimate authority on the architecture designed to address client complex IT problems. Often project-based, sometimes working at customer sites. Supports large IT process improvements or systems analysis for missions, systems, and fiscal requirements. Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a relatively long-term perspective for desired results. Exercises judgement in selecting methods, techniques and evaluation criteria for obtaining results.

Minimum Education: M.A.

Commercial Title: Help Desk Specialist Minimum General Experience: 2 years Functional Responsibility: Provides phone technical and operational support to information systems and network users in the areas of electronic mail, directories, passwords, account security, standard desktop applications, network hook-ups, problem logging, and corrective maintenance support. Serves as the initial point of contact for troubleshooting hardware, software, workstation, network, and peripheral problems. Develops/updates maintenance status reports and records.

Minimum Education: H.S.

Commercial Title: Technical Writer Minimum General Experience: 6 years Functional Responsibility: Support IT projects and programs by providing written and graphic material to advertise, document and educate decision makers and technical staff. Prepare advertisements, technical manuals, application code documentation, operator and user instructions and any other written or graphic materials used to support the production and use of IT systems. Prepare progress, financial and other reports. Coordinates the display of graphics and the production of the document. Ensures content is of high quality and conforms to standards.

Minimum Education: B.A.

Commercial Title: Project Manager Minimum General Experience: 5 years Functional Responsibility: Responsible for technical aspects of an IT program or project. Provides effective management of assigned resources. Operates within client guidance, contractual limitations, and company business and policy directives. Serves as technical focal point of contact with client on program activities including IT project design, implementation and operations. Able to direct IT staff in design and implementation of moderately complex IT solutions. In the absence of a program manager, performs those duties and ensures that all required resources including manpower, production standards, computer time, and facilities are available for program implementation. Acting as the program manager, manages program consisting of multiple projects including project identification, design, development and delivery. Confers with project manager to provide technical advice and to assist with problem resolution.

Minimum Education: B.A.

Commercial Title: Program Manager Minimum General Experience: 8 years Functional Responsibility: Serves as the manager for large, complex tasks, and ensures that the technical solutions and schedules in the task order are implemented in accordance with the task order specifications. Provides oversight of all personnel and serves as the primary point-of-contact for matters related to contract performance. Responsible for the successful cost, schedule, and performance of the contract. Serves as the main point of contact for the Contracting Officer (CO), the Contracting Officer’s Representative (COR), the Government Program Manager, and the Contractor’s senior management. Directly contributes to program efforts in several areas, including cost management/avoidance, schedule estimation and tracking, contract performance management, risk management, requirements analysis, and quality assurance activities. Ensures proper performance of tasks necessary to ensure the most efficient and effective execution of the contract. The PM shall utilize expert communication skills needed to direct the skilled technical resources and report on the technical progress, issues, and problem areas, as well as write and review technical documents. Experience managing systems, network engineering, IT systems implementations or IT functions in a federal government or multinational environment.

Minimum Education: B.A.

Commercial Title: Database Administrator Minimum General Experience: 6 years Functional Responsibility: Designs, maintains, enhances, and codes relational databases; analyzes and determines information needs and elements, data relationships and attributes, data flow and storage requirements, and data output and reporting capabilities; develops data modeling and is responsible for data acquisition and access analysis and design, and archive, recovery, and load strategy design and implementation; coordinates new data development ensuring consistency and integration with existing data warehouse structure; reviews business requests for data and data usage, researches data sources for new and better data feeds; participates in continuous improvement efforts in enhancing performance and providing increased functionality; designs data structures to accommodate database production, storage, maintenance, and accessibility; develops screens and queries; tests designed applications; may perform upgrades and maintenance of hardware and software; provides technical support and guidance to users; maintains current knowledge of relevant hardware and software applications as assigned; may serve as team or technical task lead and provide guidance and training to lower-level staff; participates in special projects as required Minimum Education: B.A.

Commercial Title: Senior Database Administrator Minimum General Experience: 8 years Functional Responsibility: Provides technical expertise in the use of Database Management Systems (DBMS). Defines file organization, indexing methods, and security procedures for specific user applications. Performs software engineering and systems analysis to support design, development, test, configuration, and integration of new or modified large-scale relational database systems. Analyzes and develops computer software processing a wide range of capabilities, including data warehouse technologies, business data model, Executive Information Management, and Decision Support System. Analyzes user interfaces, maintain hardware and software performance tuning, analyzes workload and computer usage, maintains interfaces with outside systems, and analyzes proposed system modifications, upgrades and new commercial-off-the shelf (COTS) products. Prepares required documentation, including both program-level and user level documentation. Performs database administration (DBA) services including installation, configuration, administration, performance monitoring, tuning, backup, and disaster recovery strategies for operational and developmental databases. Provides database design, client/server integration, database modeling, and support for systems under development. Coordinates functional design and system architecture issues between parties involved in the development process.

Minimum Education: B.A.

Commercial Title: Application Systems Analyst Minimum General Experience: 7 years Functional Responsibility: Provides software administration. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Assists in the design, development, testing, implementation, and documentation of new software and enhancements of existing applications. Formulates and defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer; and design, code, test, debug, and document such programs. Provides support for the overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting, and advanced mathematical/scientific software packages.

Minimum Education: B.A.

Commercial Title: Senior Application Systems Analyst Minimum General Experience: 10 years Functional Responsibility: Provides software administration. Formulates and defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications for programs. Assists in the design, development, testing, implementation, and documentation of new software and enhancements of existing applications. Works with project managers, developers, and end users to ensure that application designs meet business requirements. Formulates and defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer; and design, code, test, debug, and document such programs. Provides support for the overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting, and advanced mathematical/scientific software packages. Assists in all phases of software systems programming applications.

Evaluates new and existing software products.

Minimum Education: B.A.

Commercial Title: Information Assurance Engineer Minimum General Experience: 4 years Functional Responsibility: Under general supervision, analyzes and defines security requirements for Multilevel Security (MLS) IT issues; designs, develops, engineers, and implements solutions to MLS IT requirements; gathers and organizes technical information about an organization's mission goals and needs, existing security products, and ongoing IT programs in the MLS arena; facilitates in the gathering, analysis, and preservation of evidences used in the prosecution of computer crimes; ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of all IT services; and participates in network and systems design to ensure implementation of appropriate systems security policies Minimum Education: B.S.