MAS - Agile-Bot II LLC - 47QTCA19D00KS

This response includes data that shall not be disclosed outside the Government and shall not be duplicated, used, or disclosed—in whole or in part—for any purpose other than to evaluate this response. If, however, a contract is awarded to this offeror as a result of—or in connection with—the submission of this data, the Government shall have the right to duplicate, use, or disclose the data to the extent provided in the resulting contract. This restriction does not limit the Government's right to use information contained in this data if it is obtained from another source without restrict ion. The data subject to this restriction are contained in sheets marked with the following legend: Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this response.

General Services Administration (GSA)

Authorized Federal Supply Schedule Price List

Contract Number: 47QTCA19D00KS

Period Covered by Contract: 09/10/2019 – 09/09/2024 Pricelist current through Modification # PS-0013 dated 04/01/2023

MULTIPLE AWARD SCHEDULE (MAS)

Agile-Bot II LLC (Agile-Bot II) a Small Business Joint Venture (JV) comprised of BuddoBot Inc. and Agile Defense Inc. that provides Cybersecurity and Information Technology services to Federal and Department of Defense (DoD) agencies.

SIN 54151S – INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES

FPDS Code D301 IT Facility Operation and Maintenance FPDS Code D302 IT Systems Development Services FPDS Code D306 IT Systems Analysis Services FPDS Code D307 Automated Information Systems Design and Integration Services FPDS Code D308 Programming Services FPDS Code D310 IT Backup and Security Services FPDS Code D311 IT Data Conversion Services FPDS Code D313 Computer Aided Design/Computer Aided Manufacturing (CAD/CAM) Services FPDS Code D316 IT Network Management Services FPDS Code D317 Creation/Retrieval of IT Related Automated News Services, Data Services, or Other Information Services (All other information services belong under Schedule 76) FPDS Code D399 Other Information Technology Services, Not Elsewhere Classified

SIN OLM – Order-Level Materials NOTE 1: All non-professional labor categories must be incidental to and used solely to support hardware, software and/or professional services, and cannot be purchased separately.

NOTE 2: This solicitation is not intended to solicit for the reselling of IT Professional Services, except for the provision of implementation, maintenance, integration, or training services in direct support of a product. Under such circumstances, the services must be performed by the publisher or manufacturer or one of their authorized agents.

Submitted by Agile-Bot II LLC A Joint Venture Between BuddoBot Inc. and Agile Defense Inc.

11600 Sunrise Valley Drive, Suite 440 Reston, VA 20191

03 October 2023

GSA – Federal Supply Schedule Price List 03 Oct 23 i For GSA Program Internal Use Only – Uncontrolled if Printed

TABLE OF CONTENTS

1.0 COMPANY OVERVIEW

2.0 CUSTOMER INFORMATION

3.0 LABOR CATEGORY DESCRIPTIONS

4.0 LABOR RATES

1.0 COMPANY OVERVIEW

Agile-Bot II LLC (Agile-Bot II) a Small Business Joint Venture (JV) comprised of BuddoBot Inc. and Agile Defense, Inc. that provides Cybersecurity and Information Technology services to Federal and Department of Defense (DoD) agencies. Agile-Bot II brings together the unique capabilities and qualifications of Agile Defense and BuddoBot, creating a strong small business that can manage task orders of all sizes without loss of quality, within a competitive rate structure.

Please contact Agile-Bot II LLC POC, Ms. Samantha Daniele, by email at contracts@agile-bot.com or by phone at 703-722-8715 for additional information.

2.0 CUSTOMER INFORMATION

1a. Awarded special item number(s):

Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s):

SIN SIN Description

54151S Information Technology Professional Services

OLM Order-Level Materials

1b. Lowest priced:

Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See Section 4.0, Labor Rates.

1c. Labor categories:

All service rates and a description of all corresponding commercial job titles, experience, functional responsibility, and education requirements are provided below starting at Section 3. Please note, two (2) additional years of related experience can be substituted for one (1) year of post-secondary education.

2. Maximum order: 54151S: $500,000.00

3. Minimum order: $1,000.00

4. Geographic coverage (delivery area): Domestic

5. Point(s) of production (city, county, state, or foreign country):

Agile-Bot II LLC 11600 Sunrise Valley Drive, Suite 400 Reston, VA 20191

6. Discount from list prices or statement of net price:

Government net prices (discounts already deducted).

7. Quantity discounts: None

8. Prompt payment terms:

0% Net 30. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items (list items by country of origin): None

10a. Time of delivery (contractor insert number of days):

The time of delivery is specified on the Task Order

10b. Expedited delivery: Items available for expedited delivery are noted in this price list.

10c Overnight and 2-day delivery: Not applicable mailto:contracts@agile-bot.com

10d. Urgent requirements: Not applicable. Time of delivery is specified at the Order level.

11. F.O. B Point(s): Destination

12a. Ordering address(es): Same as Contractor

Agile-Bot II LLC 11600 Sunrise Valley Drive, Suite 400 Reston, VA 20191

12b. Ordering procedures:

For supplies and services, the ordering procedures, and information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es):

Agile-Bot II LLC 11600 Sunrise Valley Drive, Suite 400 Reston, VA 20191

14. Warrant provision: None

15. Export packing charges (if applicable): N/A

16. Terms and conditions of rental, maintenance, and repair (if applicable): N/A

17. Terms and conditions of installation (if applicable): N/A

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): N/A

18b. Terms and conditions for any other services (if applicable): N/A

19. List of service and distribution points (if applicable): N/A

20. List of participating dealers (if applicable): N/A

21. Preventive maintenance (if applicable): N/A

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): N/A

22b. Section 508 Compliance (if applicable): N/A

23. Unique Entity Identifier (UEI) number: QCCPAC6P55H3

24. Notification regarding registration in System for Award Management (SAM) database:

Agile-Bot II LLC is registered in the SAM database under the UEI in Item 23; CAGE Code 7VVP5.

3.0 LABOR CATEGORY DESCRIPTIONS

Proposed Labor Category

Labor Category/Service Description Minimum

Education*

Minimum Years of

Experience

*Two additional years of related experience can be substituted for one (1) year of post-secondary education.

Applications Developer (Master)

(a) Designs, develops, enhances, debugs, and implements software.

Troubleshoots production problems related to software applications. (b) Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software. (c) Addresses problems of systems integration, compatibility, and multiple platforms. (d) Consults with project teams and end users to identify application requirements. (e) Performs feasibility analysis on potential future projects to management. (f) Assists in the evaluation and recommendation of application software packages, application integration and testing tools. (g) Resolves problems with software and responds to suggestions for improvements and enhancements. (h) Acts as team leader on projects. (i) Instructs, assigns, directs, and checks the work of other software developers on development team. (j) Participates in development of software user manuals.

Bachelor’s Degree

Applications Developer (Senior)

(a) Designs, develops, enhances, debugs, and implements software.

Troubleshoots production problems related to software applications. (b) Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software. (c) Addresses problems of systems integration, compatibility, and multiple platforms. (d) Consults with project teams and end users to identify application requirements. (e) Performs feasibility analysis on potential future projects to management. (f) Assists in the evaluation and recommendation of application software packages, application integration and testing tools. (g) Resolves problems with software and responds to suggestions for improvements and enhancements. (h) Acts as team leader on projects. (i) Instructs, assigns, directs, and checks the work of other software developers on development team. (j) Participates in development of software user manuals.

Bachelor’s Degree

Application Systems

Analyst

Analyzes user needs to determine requirements and conducts feasibility studies. Identifies resources required for each task. May supervise a small support staff and/or serve as liaison to client staff. Research developments in field of expertise and applies them to the client environment including emerging technologies, lessons learned, best practices, and assessment methodologies. Interfaces with client personnel at all organizational levels.

Bachelor’s

Degree

Proposed Labor Category

Labor Category/Service Description Minimum

Education*

Minimum

Years of Experience

*Two additional years of related experience can be substituted for one (1) year of post-secondary education.

Applications Systems Analyst (Journeyman)

Formulates/defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. (c) Prepares detailed specifications for programs. Assists in the design, development, testing, implementation, and documentation of new software and enhancements of existing applications. (d) Works with project managers, developers, and end users to ensure application designs meet business requirements. (e) Formulates/defines specifications for complex operating software programming applications or modifies/ maintains complex existing applications using engineering releases and utilities from the manufacturer. (f) Designs, codes, tests, debugs, and documents those programs. (g) Provides overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting, and advanced mathematical/scientific software packages. (h) Assists all phases of software systems programming applications. (i) Evaluates new and existing software products.

Bachelor’s

Degree

Architect (Master)

(a) Develops and coordinates IT strategy and oversees implementation of integrated systems. (b) Identifies, leverages, and recommends new technologies. (c) Research, evaluates and implements new technology and industry trends to optimize operational efficiency, infrastructure flexibility, and operational stability. (d) Maintains records to document architecture and technology portfolio as well as revisions to these.

Bachelor’s Degree

Associate Functional

Provide technical support related to classroom technology, learning management systems, video recording, video conferencing and other collaborations tools to facilitate staff.

Associate’s

Degree

Associate Technical Log critical issues reported by end-users for a future query; troubleshoot problems and find solutions.

Associate’s

Degree

Business Analyst –

Level I

Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of applicable business systems and industry requirements. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

Associate’s

Degree

Business Analyst –

Level II

Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of applicable business systems and industry requirements. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

Associate’s

Degree

Business Analyst –

Level III

Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of applicable business systems and industry requirements. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

Bachelor’s

Proposed Labor Category

Labor Category/Service Description Minimum

Education*

Minimum

Years of Experience

*Two additional years of related experience can be substituted for one (1) year of post-secondary education.

Capacity Analyst/Data Center Engineer (Senior)

(a) Collects, stores, processes, and analyzes raw and/or complex data from multiple sources, recommends ways to apply the data, chooses and designs optimal data solutions, and builds data processing systems, using expertise in data warehousing solutions and working with the latest database technologies. (b) Maintains, implements, and monitors the quality of the data and information with the architecture used across the company; reports on results and identifies and recommends system application changes required to improve the quality of data in all applications. (c) Investigates data quality problems, conducts analysis to determine root causes of problems, corrects errors, and develops prototypes, process improvement plans across all programs, and proof of concepts for the selected solutions. (d) Processes unstructured data into a form suitable for analysis, followed by doing the analysis. (e) Integrates innovations and algorithms into the organization's data systems, working closely with engineering team. (f) Implements complex data projects with a focus on collecting, parsing, managing, analyzing, and visualizing large sets of data to turn information into insights using multiple platforms. (g) Generates specific and operational reports in support of objectives and initiatives and presents and communicates complex analytical data and results to appropriate audiences.

Bachelor’s

Degree

Cloud Solutions Architect

Serves in a variety of technical roles throughout the development lifecycle or operational support with specialty in developing and maintaining the enterprise architecture, ensuring the EA model is kept current.

Serves as technical lead for large-scale migrations to AWS, Azure or GCP cloud platforms. Work with technical team to implement microservices, containers and container orchestration using tools such as Docker, Kubernetes, OpenShift. Work with technical team to provide guidance on implementing Continuous Integration and Continuous Deployment pipelines on Amazon Web Services (AWS) Azure and Google Cloud Platform (GCP). Work with technical team to provide guidance on implementing infrastructure automation using tools such as CloudFormation, Ansible, Chef, Puppet, ARM Templates, Terraform.

Work with technical team to implement cloud security scanning and monitoring tools. Assists with IT strategic planning. Provides high-level architectural expertise to managers and technical staff. Develops architectural products and deliverables for the enterprise and operational business lines. Develops strategy of system and the design infrastructure necessary to support that strategy. Advises on selection of technological purchases regarding processing, data storage, data access, and applications development. Sets standards for the client/server relational database structure for the organization (SQL, Oracle, Sybase, etc.). Advises on feasibility of potential future projects to management.

Bachelor’s

Proposed Labor Category

Labor Category/Service Description Minimum

Education*

Minimum

Years of Experience

*Two additional years of related experience can be substituted for one (1) year of post-secondary education.

Cloud System

Administrator (Senior)

(a) Administers, develops, configures, implements, and maintains the systems that comprise the underlying cloud platform. (b) Sets up public and/or private cloud systems, understanding and depending on type of workload, and deploys them in an automated way; and monitors, moves, and alters the systems using a prescribed methodology. (c) Establishes and implements standards for cloud operations according to specifications and parameters. (d) Determines business needs and selects a cloud provider(s) that best fits the requirements. (e) Troubleshoots when problems arise and plans for future cloud capacity requirements. (f) Schedules, performs, and monitors system backups and, when necessary, performs data recoveries. (g) Recommends upgrades according to growth statistics and forecasts. (h) Schedules, plans, and performs system upgrades, including coordinating the transition from test to production environments. (i) Provides technical support for system users.

Bachelor’s Degree

Computer Security

System Specialist – Level I

Ensures proper computer and network access for system users; assigns passwords and user IDs to new users. Monitors system usage to confirm that employees have the proper level of information access.

Investigates improper use and reports violations.

Associate’s

Degree

Computer Security

System Specialist – Level II

Ensures proper computer and network access for system users; assigns passwords and user IDs to new users. Monitors system usage to confirm that employees have the proper level of information access.

Investigates improper use and reports violations.

Associate’s Degree

Computer Security

System Specialist – Level III

Ensures proper computer and network access for system users; assigns passwords and user IDs to new users. Monitors system usage to confirm that employees have the proper level of information access.

Investigates improper use and reports violations.

Bachelor’s Degree

Computer Systems Analyst – Level I**

Analyzes user needs to determine requirements and conducts feasibility studies. Identifies resources required for each task. May supervise a small support staff and/or serve as liaison to client staff. Research developments in field of expertise and applies them to the client environment including emerging technologies, lessons learned, best practices, and assessment methodologies. Interfaces with client personnel at all organizational levels. Develops white papers and system documentation. Converts functional specifications to technical specifications.

Associate’s Degree

Computer Systems Analyst – Level II**

Analyzes user needs to determine requirements and conducts feasibility studies. Identifies resources required for each task. May supervise a small support staff and/or serve as liaison to client staff. Research developments in field of expertise and applies them to the client environment including emerging technologies, lessons learned, best practices, and assessment methodologies. Interfaces with client personnel at all organizational levels. Develops white papers and system documentation. Converts functional specifications to technical specifications.

Associate’s

Proposed Labor Category

Labor Category/Service Description Minimum

Education*

Minimum

Years of Experience

*Two additional years of related experience can be substituted for one (1) year of post-secondary education.

Computer Systems

Analyst – Level III**

Analyzes user needs to determine requirements and conducts feasibility studies. Identifies resources required for each task. May supervise a small support staff and/or serve as liaison to client staff. Research developments in field of expertise and applies them to the client environment including emerging technologies, lessons learned, best practices, and assessment methodologies. Interfaces with client personnel at all organizational levels. Develops white papers and system documentation. Converts functional specifications to technical specifications.

Bachelor’s

Degree

Configuration Analyst

Consults with customers to provide advice and assistance to determine a process for change reporting on documentation related to business programs and projects. Analyzes changes to determine the effect and determines and prepares documentation necessary for change.

Reviews released change data and changes documenting activities to ensure adherence to configuration management procedures and policies.

Bachelor’s Degree

Configuration

Management Specialist (Master)

(a) Provides configuration management planning. (b) Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits. (c) Regulates the change process so that only approved and validated changes are incorporated into product documents and related software.

Bachelor’s

Degree

Configuration

Manager

Develop design and establish software configuration management planning documentation and procedures. Provide subject matter advice and guidance on CM best practice methods, standards, and requirements to individuals responsible for software lifecycle management. Monitor and manage corrective action plans and implements process improvement responses.

Bachelor’s

Degree

Cybersecurity Engineer

Identify threats and vulnerabilities in systems and software, then apply skills to develop and implement high-tech solutions to defend against hacking, malware and ransomware, insider threats and all types of cybercrime.

Bachelor’s Degree

Cybersecurity

Specialist

Provides experience in one or more information computer, or network security disciplines (e.g., penetration testing, intrusion detection and audit analysis, public key infrastructure, cryptography, certification and accreditation, or risk assessment and mitigation).

Bachelor’s

Degree

Data Warehouse

Analyst

Collect, analyze, mine and help the business leverage the information stored in data warehouses.

Associate’s

Degree

Database Administrator (Senior)

(a) Administrates organization's database, using database management system to organize and store data. (b) Ascertains user requirements, creates computer databases, and tests and coordinates changes. (c) Interacts with development and end-user personnel to determine application data access requirements, transaction rates, volume analysis, and other pertinent data required to develop and maintain integrated databases. (d) Ensures performance of database.

Bachelor’s Degree

Database Administrator – Level I

Manages or develops database projects. Provides highly technical expertise in the use of database management systems concepts.

Evaluates and recommends available database management products and services to support validated user requirements. Defines file organization, indexing methods, and security procedures for specific user applications.

Associate’s

Proposed Labor Category

Labor Category/Service Description Minimum

Education*

Minimum

Years of Experience

*Two additional years of related experience can be substituted for one (1) year of post-secondary education.

Database Administrator – Level

III

Manages or develops database projects. Provides highly technical expertise in the use of database management systems concepts.

Evaluates and recommends available database management products and services to support validated user requirements. Defines file organization, indexing methods, and security procedures for specific user applications.

Bachelor’s Degree

Database Management Specialist – Level I

Oversees and manages assigned project data, ensuring it meets predetermined contractual or policy requirements. Serve as the point person for data- related tasks on an assigned project. Coordinates the production of data by the data developers.

Associate’s Degree

Database Management Specialist – Level II

Oversees and manages assigned project data, ensuring it meets predetermined contractual or policy requirements. Serve as the point person for data- related tasks on an assigned project. Coordinates the production of data by the data developers.

Associate’s

Degree

Database Management Specialist – Level III

Oversees and manages assigned project data, ensuring it meets predetermined contractual or policy requirements. Serve as the point person for data- related tasks on an assigned project. Coordinates the production of data by the data developers.

Bachelor’s

Degree

Database Manager Create data storage and retrieval systems, troubleshoot database issues, and implement database recovery procedures and safety protocols.

Bachelor’s Degree

Database Specialist (Journeyman)

(a) Provides all activities related to the administration of computerized databases. (b) Projects long-range requirements for database administration and design in conjunction with other managers in the information systems function. (c) Designs, creates, and maintains databases in a client/server environment. (d) Conducts quality control and auditing of databases in a client/server environment to ensure accurate and appropriate use of data. (e) Advises users on access to various client/server databases. (f) Designs, implements, and maintains complex databases with respect to JCL, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods. (g) Applies knowledge and experience with database technologies, development methodologies, and front- end (e.g., COGNOS)/back-end programming languages (e.g., SQL). Performs database programming and supports systems design. (h) Includes maintenance of database dictionaries, overall monitoring of standards and procedures, file design and storage, and integration of systems through database design.

Bachelor’s Degree

Data Warehousing

Administrator

Designs and constructs data repositories. Applies an enterprise-wide set of disciplines for the planning, analysis, data refinement, design, and construction of information systems. Develops analytical and computational techniques for problem solutions. Performs strategic systems planning and business information planning.

Associate’s

Degree

Deputy Program

Manager (PM)

Responsible for successful execution and completion of one or more projects. Leads a team of resources to monitor, track, and own the progress of tasks within the project plan. Interfaces with the customer concerning technical and operational issues, preparing Plan of Actions and Milestones (POAMs) and status reports, contractual clarifications and proper supervision and accounting of all project personnel. May lead a team of consultants within a project.

Bachelor’s

Proposed Labor Category

Labor Category/Service Description Minimum

Education*

Minimum

Years of Experience

*Two additional years of related experience can be substituted for one (1) year of post-secondary education.

Designer (Master)

(a) Designs, plans, and executes design and layout for Internet sites, web pages, graphics, etc. (b) Questions or communicates with clients to assess their needs, discuss requirements, and clarify their goals. (c) Meets with clients on a regular basis to evaluate and perform modifications as it seems appropriate and keeps them informed of project progress. (d) Designs a custom-tailored plan for a proposed product using combination of graphic and written material and modifies proposal as necessary until the client is satisfied. (e) Designs, maintains, and updates information and digitized images, banners, bullets, charts, image maps, and other graphics to enhance appearance of the final product and keep the content and graphics current.

Bachelor’s

Degree

Developer (Master)

(a) Develops, research, designs, implements, tests, and evaluates software and systems, in conjunction with hardware product development, that enable computers to perform their applications, applying principles and techniques of computer science, engineering, and mathematical analysis. (b) Analyzes software requirements to determine feasibility of design within time and cost constraints. (c) Develops and directs software system testing procedures, programming, and documentation. (d) Consults with customer concerning maintenance of software system.

Bachelor’s

Degree

Enterprise Architect

Provides business and/or technical IT consulting support to strategic units and customer enterprises. Works with the customer to formulate enterprise-wide business and/or technical IT product and/or service strategies. Develops and applies consulting methodologies, business models and organizational behavior models to conceptualize methods to apply business and/or technical IT products and services as strategic assets. Supports and participates in the conceptualization and development of technology policy, methodologies, models, techniques, and strategies.

Bachelor’s Degree

Functional Analyst –

Level I

Manage the implementation of previously selected solutions in service of company objective and business requirements. Translate business analyses made by Business Analysts into technical roadmaps detailing the designs, configurations, installations, or updates needed.

Associate’s

Degree

Functional Analyst –

Level II

Manage the implementation of previously selected solutions in service of company objective and business requirements. Translate business analyses made by Business Analysts into technical roadmaps detailing the designs, configurations, installations, or updates needed.

Associate’s

Degree

Functional Analyst – Level III

Manage the implementation of previously selected solutions in service of company objective and business requirements. Translate business analyses made by Business Analysts into technical roadmaps detailing the designs, configurations, installations, or updates needed.

Bachelor’s Degree

Functional Lead

Analyze business requirements and provide system design while implementing system solutions for various business initiatives. Work with clients and internal stakeholders to identify and understand the functional or business requirements.

Bachelor’s

Proposed Labor Category

Labor Category/Service Description Minimum

Education*

Minimum

Years of Experience

*Two additional years of related experience can be substituted for one (1) year of post-secondary education.

Hardware Support

Technician (Senior)

(a) Installs, changes, and repairs minor problems of personal computer hardware and software systems, and gives technical assistance and training to system users. (b) Answers client's inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. (c) Requires excellent working knowledge of personal computers and peripherals.

(d) Attends technical conferences and seminars to keep abreast of new software and hardware product developments.

Bachelor’s

Degree

Help Desk Lead

Applies systems engineering and analysis techniques to define and develop complex information systems on multiple platforms and development environments. Conducts feasibility studies to determine new or changed procedures or applications of information technology in particular system functional areas. Defines functional requirements and oversees system testing and implementation. Combines expert knowledge of hardware, software, and user needs in the design of a complete information system. Provides technical direction to members of the project team. Requires IAT Level II Certification as defined in DODD 8140.01 and AFMAN 17-1303.

Bachelor’s

Degree

Help Desk Technician – Level I

Responds to and diagnoses problems through discussions with users.

Includes problem recognition, research, isolation, and resolution steps.

May involve use of problem management database and help desk systems.

Associate’s Degree

Help Desk

Technician – Level II

Responds to and diagnoses problems through discussions with users.

Includes problem recognition, research, isolation, and resolution steps.

May involve use of problem management database and help desk systems.

Associate’s

Degree

Help Desk Technician – Level III

Responds to and diagnoses problems through discussions with users.

Includes problem recognition, research, isolation, and resolution steps.

May involve use of problem management database and help desk systems.

Bachelor’s Degree

Helpdesk Specialist (Senior)

(a) Responds to and diagnoses problems through discussion with users.

(b) Ensures a timely process through which problems are controlled.

Includes problem recognition, research, isolation, resolution, and follow-up steps. (c) Supervises operation of help desk and serves as focal point for customer concerns. (d) Provides support to end users on a variety of issues. (e) Identifies, researches, and resolves technical problems. (f) Responds to telephone calls, email and personnel requests for technical support. (g) Documents, tracks, and monitors the problem to ensure a timely resolution. (h) Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. (i) Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. (j) Simulates or recreates user problems to resolve operating difficulties. (k) Recommends systems modifications to reduce user problems.

Bachelor’s

Proposed Labor Category

Labor Category/Service Description Minimum

Education*

Minimum

Years of Experience

*Two additional years of related experience can be substituted for one (1) year of post-secondary education.

Helpdesk Technician

(Master)

(a) Supervises and coordinates activities of Help Desk Technicians or Representatives engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and email messages from customers seeking guidance on technical problems, diagnosing nature of problems, and assisting customers through problem solving steps. (b) Aids in developing procedures for finding and resolving problems with computer products and services. (c) Coordinates problems with appropriate technical, professional, and service personnel, along with users who reported the problem. (d) Talks to programmers to explain software errors or to recommend changes to programs. (e) May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action.

Bachelor’s

Degree

Information

Assurance/Security Specialist (Master)

(a) Determines enterprise information assurance and security standards. ( b) Develops and implements information assurance/ security standards and procedures. (c) Coordinates, develops, and evaluates security programs for an organization. Recommends information assurance/security solutions to support customers’ requirements. (d) Identifies, reports, and resolves security violations.

(e) Establishes and satisfies information assurance and security requirements based upon the analysis of user, policy, regulatory, and resource demands. (f) Supports customers at the highest levels in the development and implementation of doctrine and policies. (g) Applies know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures. (h) Performs analysis, design, and development of security features for system architectures. (i) Analyzes and defines security requirements for computer systems which may include mainframes, workstations, and personal computers. (j)Designs, develops, engineers, and implements solutions that meet security requirements. (k) Provides integration and implementation of the computer system security solution. (l) Analyzes general information assurance-related technical problems and provides basic engineering and technical support in solving these problems. (m) Performs vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle. (n) Ensures that all information systems are functional and secure organization's computers, networks, and data against threats, such as security breaches, computer viruses, or attacks by cyber-criminals, avoiding loss of confidential information, lost revenue, and fines from regulatory agencies for failing to protect data. (c) Manages staff, providing line management, leadership, motivation, and strategic direction. (d) Communicates regularly with other managers and brings the organization's information security risks under explicit management control.

Bachelor’s Degree

Mid Functional Install and maintain computer systems and networks aiming for the highest functionality.

Bachelor’s Degree

Mid Technical

Manages the resolution of technical issues for users of company products, including current and prospective clients, resellers, and professional product testing organizations. Designs, develops, and implements processes, systems, and technology to support and enhance the technical support function.

Bachelor’s

Proposed Labor Category

Labor Category/Service Description Minimum

Education*

Minimum

Years of Experience

*Two additional years of related experience can be substituted for one (1) year of post-secondary education.

Multimedia Engineer

(Journeyman)

(a) Designs and develops electronic delivery mediums, including Web, A/V, and video. (b) Conceives and influences manipulation of graphic images, animations, sound, text, and video into consolidated and seamless multimedia applications, including computer-based interactive training, data presentation and information kiosks, CD-ROMs, entertainment and educational products, and multimedia presentations.

(c) Maintains existing electronic delivery mediums to help deliver key communications to internal and external customers and enable greater productivity. (d) Develops and assists in the production and design of web, video, and A/V content. (e) Researches and recommends new equipment and technology.

Bachelor’s

Degree

Multimedia Engineer (Senior)

(a) Designs and develops electronic delivery mediums, including Web, A/V, and video. (b) Conceives and influences manipulation of graphic images, animations, sound, text, and video into consolidated and seamless multimedia applications, including computer-based interactive training, data presentation and information kiosks, CD-ROMs, entertainment and educational products, and multimedia presentations.

(c) Maintains existing electronic delivery mediums to help deliver key communications to internal and external customers and enable greater productivity. (d) Develops and assists in the production and design of web, video, and A/V content. (e) Researches and recommends new equipment and technology.

Bachelor’s Degree

Network

Administrator (Journeyman)

(a) Determines equipment which meets establishment requirements, utilizing information from reading technical manuals and brochures. (b) Assists in presenting recommendations related to purchasing and installing hardware, software, and telecommunication equipment. (c) Develops and monitors security procedures to safeguard systems from physical harm, viruses, unauthorized users, and damage to data. (d) Analyzes traffic and workload for optimum network performance to ensure organization's objectives are met. (e) Develops and writes procedures for installation, use, and solving problems of communications hardware and software. (f) Prepares charts and diagrams to explain network operation and to train managers and others in proper use. (g) Organizes training programs and prepares checklists and processes for help desk. (h) May oversee or assist in installation of communications hardware. (i) May perform minor equipment repairs.

Bachelor’s Degree

Network Administrator (Senior)

(a) Determines equipment which meets establishment requirements, utilizing information from reading technical manuals and brochures. (b) Assists in presenting recommendations related to purchasing and installing hardware, software, and telecommunication equipment. (c) Develops and monitors security procedures to safeguard systems from physical harm, viruses, unauthorized users, and damage to data. (d) Analyzes traffic and workload for optimum network performance to ensure organization's objectives are met. (e) Develops and writes procedures for installation, use, and solving problems of communications hardware and software. (f) Prepares charts and diagrams to explain network operation and to train managers and others in proper use. (g) Organizes training programs and prepares checklists and processes for help desk. (h) May oversee or assist in installation of communications hardware. (i) May perform minor equipment repairs.

Bachelor’s

Proposed Labor Category

Labor Category/Service Description Minimum

Education*

Minimum

Years of Experience

*Two additional years of related experience can be substituted for one (1) year of post-secondary education.

Network Engineer –

Level I

Responsible for the design, configuration, implementation, and maintenance of networks that link numerous computing platforms and operating systems using a variety of network topologies and protocols.

Performs optimization of all hardware elements of the network facilities and system testing and optimization of the software components.

Responsible for the administration of all aspects of networks, including communications, security, license administration, file services, back up procedures, electronic mail, and printing services.

Associate’s

Degree

Network Engineer – Level II

Responsible for the design, configuration, implementation, and maintenance of networks that link numerous computing platforms and operating systems using a variety of network topologies and protocols.

Performs optimization of all hardware elements of the network facilities and system testing and optimization of the software components.

Responsible for the administration of all aspects of networks, including communications, security, license administration, file services, back up procedures, electronic mail, and printing services.

Bachelor’s Degree

Network Engineer – Level III

Responsible for the design, configuration, implementation, and maintenance of networks that link numerous computing platforms and operating systems using a variety of network topologies and protocols.

Performs optimization of all hardware elements of the network facilities and system testing and optimization of the software components.

Responsible for the administration of all aspects of networks, including communications, security, license administration, file services, back up procedures, electronic mail, and printing services.

Bachelor’s Degree

Network Specialist

(Journeyman)

(a) Provides technical guidance for directing and monitoring information systems operations. Designs, builds, and implements network systems.

(b) Directs compilation of records and reports concerning network operations and maintenance. Troubleshoots network performance issues. Analyzes network traffic and provides capacity planning solutions. (c) Monitors and responds to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance. (d) Manages the purchase, testing, installation, and support of network communications, including LAN/MAN/WAN systems. (e) Performs system-level design and configuration of products including determination of hardware, OS, and other platform specifications. (f) Plans large-scale systems projects through vendor comparison and cost studies. (g) Performs a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment. (h) Provides quality assurance review and the evaluation of new and existing software products. (i) Provides assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations. (j) Provides input to policy level discussions regarding standards and budget constraints. (k) Supervises all personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations. (l) Supervises complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities. (m) Monitors and

Bachelor’s

Proposed Labor Category

Labor Category/Service Description Minimum

Education*

Minimum

Years of Experience

*Two additional years of related experience can be substituted for one (1) year of post-secondary education.

responds to hardware, software, and network problems. (n) Provides the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). (o) Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance. (p) Troubleshoots network systems when necessary and makes improvements to the network.

Network Specialist (Senior)

(a) Provides technical guidance for directing and monitoring information systems operations. Designs, builds, and implements network systems.

(b) Directs compilation of records and reports concerning network operations and maintenance. Troubleshoots network performance issues. Analyzes network traffic and provides capacity planning solutions. (c) Monitors and responds to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance. (d) Manages the purchase, testing, installation, and support of network communications, including LAN/MAN/WAN systems. (e) Performs system-level design and configuration of products including determination of hardware, OS, and other platform specifications. (f) Plans large-scale systems projects through vendor comparison and cost studies. (g) Performs a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment. (h) Provides quality assurance review and the evaluation of new and existing software products. (i) Provides assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations. (j) Provides input to policy level discussions regarding standards and budget constraints. (k) Supervises all personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations. (l) Supervises complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities. (m) Monitors and responds to hardware, software, and network problems. (n) Provides the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). (o) Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance. (p) Troubleshoots network systems when necessary and makes improvements to the network.

Bachelor’s

Proposed Labor Category

Labor Category/Service Description Minimum

Education*

Minimum

Years of Experience

*Two additional years of related experience can be substituted for one (1) year of post-secondary education.

Operations and Maintenance Support Technician (Senior)

(a) Installs power supply wiring and conduit for newly installed equipment, using hand tools and voltage tester and following electrical code and blueprints. (b) Connects power supply wires to machines and equipment, and connects cables and wires between machines and equipment, using hand tools and test equipment and following manuals, schematic diagrams, and blueprints. (c) Diagnoses and replaces damaged or broken wires and cables and malfunctioning electrical apparatus. (d) Tests malfunctioning machinery, and discusses malfunction with workers, supervisors, or other maintenance workers to diagnose malfunction. (e) Replaces faulty components of machines using hand tools. (f) May diagnose and replace faulty electronic components, such as printed circuit boards, using test equipment and following manuals, specifications, and schematic diagrams.

Bachelor’s

Degree

Platform Reliability

Engineer (Master)

(a) Collaborates with Software Engineers, Hardware Engineers, Product Managers, and engineering leadership to bridge hardware-software boundaries by uncovering trouble points and opportunities to accelerate the delivery of new value through software.