MAS - Humantouch LLC - 47QTCA19D00HJ

HumanTouch, LLC®

General Services Administration

Federal Acquisition Service

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICELIST

Online access to contract ordering information, terms and conditions, up-to-date pricing and the option to create an electronic delivery order are available through GSA Advantage!, a menu driven database system. The INTERNET address for GSA Advantage! is www.gsaadvantage.gov

Multiple Award Schedule – MAS FSC Group: Information Technology FSC Class: DA01, DB10, 7A21, R408

HumanTouch, LLC 7918 Jones Branch Drive, Suite 800

McLean, VA 22102 Phone: (703) 910-5090

Fax: (703) 940-0360 Email: info@humantouchllc.com www.humantouchllc.com

Small Business

Contract Number: 47QTCA19D00HJ

Period Covered by Contract: August 13, 2019, through August 12, 2029 Pricelist current through Modification # P2-0035 effective April 2, 2025

Contract Administration:

Antonia Cole

Contracts Manager Phone: (703) 910-5090, Ext. 1099

Email: GSAschedule@humantouchllc.com mailto:info@humantouchllc.com http://www.humantouchllc.com/ https://www.gsaelibrary.gsa.gov/ElibMain/contractorInfo.do?contractNumber=47QTCA19D00HJ&contractorName=HUMANTOUCH+LLC&executeQuery=NO mailto:GSAschedule@humantouchllc.com

HumanTouch MAS - 47QTCA19D00HJ

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Table of Contents

INFORMATION FOR ORDERING OFFICES APPLICABLE TO ALL SPECIAL ITEM

NUMBERS

LABOR CATEGORY DESCRIPTIONS

GSA PRICES FOR PROFESSIONAL SERVICES (54151S and 541611)

GSA PRICES FOR CLOUD AND CLOUD RELATED IT PROFESSIONAL SERVICES

(SPECIAL ITEM NUMBER 518210C)

TERMS AND CONDITIONS APPLICABLE TO PURCHASE OF CLOUD and CLOUD

RELATED IT PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER 518210C)

GSA PRICES FOR SOFTWARE LICENSES (511210)

CORASCLOUD, INC. LICENSE AND SERVICES AGREEMENT

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INFORMATION FOR ORDERING ACTIVITIES APPLICABLE

TO ALL SPECIAL ITEM NUMBERS

1a. AUTHORIZED SPECIAL ITEM NUMBERS (SINs):

SIN DESCRIPTION

518210C Cloud Computing and Cloud Related IT Professional Services

54151S IT Professional Services

511210 Software Licenses

541611 Management and Financial Consulting, Acquisition and Grants Management Support, and Business program and Project Management Services

OLM Order-Level Material

1b. Lowest Priced Service and Price for Each Service Rate: Pricing begins on page 28.

1c. SERVICES OFFERED: See Labor Category Descriptions – Page 6

2. MAXIMUM ORDER PER SIN:

SIN

518210C

MAXIMUM ORDER

$500,000 54151S $500,000

511210 $500,000

541611 $1,000,000

OLM Any proposed OLMs must be in support of the order and shall not exceed 33.33% of the total order value.

This maximum order threshold is a dollar amount at which it is suggested that the ordering agency request higher discounts from the contractor before issuing the order. The contractor may: (1) offer a new lower price, (2) offer the lowest price available under the contract, or (3) decline the order within five (5) days. In accordance with the Maximum Order provisions contained in the Schedule, a delivery order may be placed against the Schedule contract even though it exceeds the maximum order threshold.

3. MINIMUM ORDER LIMITATION: $100

4. GEOGRAPHIC COVERAGE (DELIVERY AREA): The geographic scope of this contract is the 48 contiguous United States and the District of Columbia.

5. POINT OF PRODUCTION: United States.

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6. BASIC DISCOUNT: Prices shown are NET Prices; Basic Discounts have been deducted.

7. QUANTITY DISCOUNTS: None.

8. PROMPT PAYMENT TERMS: None. Net 30 Days.

9. FOREIGN ITEMS: None.

10a. TIME OF DELIVERY: Contact Contractor.

10b. EXPEDITED DELIVERY: Contact Contractor.

10c. OVERNIGHT AND 2-DAY DELIVERY: Contact Contractor.

10d. URGENT REQUIREMENTS: Contact Contractor.

11. F.O.B. POINT: Destination.

12a. ORDERING ADDRESS:

ATTN: Antonia Cole HumanTouch, LLC 7918 Jones Branch Drive, Suite 800 McLean, VA 22102 Tel: 703-910-5090 x1099 Fax: 703-940-0360

GSASchedule@humantouchllc.com www.humantouchllc.com

12b. ORDERING PROCEDURES: For supplies and services the ordering procedures, information on Blanket Purchase Agreements (BPAs), and a sample BPA may be found at the GSA/FSS Schedule homepage (gss.gsa.gov/schedule).

13. PAYMENT ADDRESS:

ATTN: Finance/Accounting HumanTouch, LLC invoices@humantouchllc.com Tel: 703-910-5090 x1086/x8

Elmer Sejas HumanTouch, LLC 7918 Jones Branch Drive, Suite 800 McLean, VA 22102 Tel: 703-910-5090 x8 Fax: 703-940-0360 https://www.gsaelibrary.gsa.gov/ElibMain/contractorInfo.do?contractNumber=47QTCA19D00HJ&contractorName=HUMANTOUCH+LLC&executeQuery=NO mailto:GSASchedule@humantouchllc.com mailto:invoices@humantouchllc.com

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GSASchedule@humantouchllc.com www.humantouchllc.com

14. WARRANTY PROVISION: Standard Commercial Warranty.

15. EXPORT PACKING CHARGES: Not Applicable.

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE AND REPAIR: Not

Applicable.

17. TERMS AND CONDITIONS OF INSTALLATION: Contact Contractor.

18a. TERMS AND CONDITIONS OF REPAIR PARTS: Contact Contractor.

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES: Contact Contractor.

19. LIST OF SERVICE AND DISTRIBUTION POINTS: Contact Contractor.

20. LIST OF PARTICIPATING DEALERS: Not Applicable.

21. PREVENTIVE MAINTENANCE: Contact Contractor.

22a. SPECIAL ATTRIBUTES: Not Applicable.

22b. SECTION 508 COMPLIANCE INFORMATION: Not Applicable.

23. UNIQUE ENTITY IDENTIFIER (UEI) NUMBER: YXWBLMDJX2E6

24. CONTRACTOR IS CURRENTLY REGISTERED IN THE SYSTEM FOR AWARD

MANAGEMENT (SAM) DATABASE.

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LABOR CATEGORY DESCRIPTIONS

SIN 54151S

1. PROGRAM DIRECTOR

Minimum/General Experience: Ten (10) years of progressive experience, of which at least seven

(7) must be specialized. Specialized experience includes substantial project development and management from inception to deployment, proven expertise in the management and control of funds and resources, demonstrated capability in managing multitask contracts of this type and complexity, and management experience with Government task order contracts for support services. General experience includes increasing responsibility in the analysis, engineering, design, standards development, and installation/implementation of services.

Functional Responsibility: The Program Director is responsible for the overall program performance. The Program Director serves as the overall manager of all contractor personnel assigned to any individual task order and all contractor functions performed under any task order and serves as the authorized interface with the Government Contracting Officer, designated representatives, management personnel, or agencies. The Program Director is responsible for all phases of program management, work flow, and resource management including: formulating and reviewing strategic plans; subcontractor management; supervising personnel and communicating policies, purposes, and goals of the organization to personnel; developing and managing efforts relative to implementing and marketing the program to agencies and other customers as authorized by law; assigning contractor schedules; and preparing oral and written status reports. The Program Director is responsible for the quality of the program and deliverables, timeliness, problem solving, risk assessment, and resolving discrepancies.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and ten (10) years’ experience. Acceptable substitute would be an advanced degree in the same fields and five (5) years’ experience.

2. PROJECT MANAGER

Minimum/General Experience: Seven (7) or more years of work experience in the management of projects and tasks in the IT field.

Functional Responsibility: Performs project management functions including planning workload requirements to meet client requirements, preparing technical and price proposals, preparing invoicing, interviewing and hiring employees to meet client requirements, and providing professional consultation. Must have an understanding of business practices.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and seven (7) years’ experience. Acceptable substitute would be an advanced degree in the same fields and three (3) years’ experience, an Associates degree, or 2+ years of college and ten (10) years’ experience.

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3. SENIOR SYSTEMS ENGINEER

Minimum/General Experience: Four (4) or more years of work experience directly related to systems engineering.

Functional Responsibility: Knowledge and proven experience in one (1) or more of the following areas: operating systems and their applications in a networked (heterogeneous and homogenous) or stand-alone environment; system benchmarks and performance tuning; network protocols;

network-based applications; systems planning, implementation and management for medium and large multi-user environments; system security issues and applications; network management software and platforms; various computer architectures and vendor lines; data storage technologies and their application in the IT environment; and various computer languages and software development methodologies. Designs complex network systems from requirements.

Implements networks from plans. Reviews systems requirements. Analyzes, troubleshoots and develops solutions. Works independently at the highest technical level formulating creative solutions to diverse and highly complex technical or scientific assignments.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and four (4) years’ experience.

4. SYSTEMS ENGINEER

Minimum/General Experience: Two (2) or more years of work experience directly related to systems engineering.

Functional Responsibility: Knowledge and practical experience in one (1) or more of the following areas: operating systems and their applications in a networked (heterogeneous and homogenous) or stand-alone environment; systems administration and configuration of at least two (2) operating systems; and various computer languages and software development methodologies. Designs network systems from requirements. Implements networks from plans.

Reviews systems requirements. Analyzes, troubleshoots and develop solutions.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and two (2) years’ experience. Acceptable substitution would be a CCNA and eight (8) years’ experience.

5. SENIOR SYSTEMS ANALYST

Minimum/General Experience: Over five (5) years of technical experience. This applies to data analysis, computer programming, and/or systems requirements. Requires competence in all phases of systems analysis techniques and methods. Also requires knowledge of available hardware, system software, input/output devices, structure and management practices.

Functional Responsibility: Analyzes business procedures and problems to understand data and automation needed to support those processes. Guides users in formulating requirements, advises alternative approaches, and conducts evaluation studies. Develops and writes technical reports, findings, and makes recommendations related to the above.

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Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and five (5) years’ experience. An acceptable substitute would be ten (10) years’ experience in a directly related field.

6. SYSTEMS ANALYST

Minimum/General Experience: Three (3) years of technical experience that applies to data analysis, computer programming, and/or systems requirements. Requires competence in all phases of systems analysis techniques and methods and also requires knowledge of available hardware, system software, input/output devices, structure and management practices.

Functional Responsibility: Analyzes business procedures and problems to understand data and automation needed to support those processes. Guides users in formulating requirements, advises alternative approaches, and conducts evaluation studies. Develops and writes technical reports, findings, and recommendations related to the above.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and three (3) years’ experience. Acceptable substitution would be six (6) years of directly related experience.

7. SENIOR PROGRAMMER

Minimum/General Experience: Five (5) or more years of work experience related to computer programming.

Functional Responsibility: Provides technical expertise in performing applications programming and systems analysis for database and software development and maintenance activities. Work will include software requirements, definition and design, applications development, and work with third and fourth generation computer languages and relational database management systems. Requires a working level of skill in programming structured languages, such as C++ or C and related programming tools. Can supervise programmers or research assistants.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and five (5) years’ experience. Acceptable substitute would be an advanced degree in the same fields and two (2) years’ experience.

8. PROGRAMMER

Minimum/General Experience: Three (3) or more years of work experience related to computer programming.

Functional Responsibility: Provides technical expertise in performing applications programming and systems analysis for database and software development and maintenance activities. Work will include software requirement definition and design, applications development and work with third and fourth generation computer languages and relational database management systems.

Requires a working level of skill in programming structured languages such as C++ or C and related programming tools.

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Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and three (3) years’ experience. Acceptable substitute would be an advanced degree in the same fields and one (1)-year experience.

9. SENIOR TELECOMMUNICATIONS CONSULTANT

Minimum/General Experience: Four (4) or more years of technical experience related to voice and data network configuration and design, state and federal telecommunications regulations and tariffs. Requires competence in all phases of telecommunications requirements definition, systems analysis and design methods; also requires knowledge of available hardware, software, system components, tariff and regulatory issues, vendors and competitive issues, applications, service pricing and management practices and must be an expert in at least one (1) telecommunications discipline

Functional Responsibility: Analyzes telecommunication environment and business procedures.

Determines relevant business and technology issues. Assists users to determine business and technical requirements, presents alternative approaches top address requirements, and conducts evaluation studies. Performs technology research and writes technical reports, findings, and recommendations related to the above.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and four (4) years’ experience.

10. TELECOMMUNICATIONS CONSULTANT

Minimum/General Experience: Two (2) or more years of technical experience related to voice and data network configuration and design, state and federal telecommunications regulation and tariffs. Requires competence in all phases of telecommunications requirements definition, systems analysis and design methods; also requires knowledge of available hardware, software, system components, tariff and regulatory issues, vendors and competitive issues, applications, service pricing and management practices and must be an expert in at least one (1) telecommunications discipline.

Functional Responsibility: Analyzes telecommunications environment and business procedures.

Determines relevant business and technology issues. Assists users to determine business and technical requirements, presents alternative approaches to address requirements, and conducts evaluation studies. Performs technology research and writes technical reports, findings, and recommendations related to the above.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and two (2) years’ experience.

11. TELECOMMUNICATIONS ANALYST

Minimum/General Experience: At least one (1) year of technical experience related to voice and data network configuration and design, state and federal telecommunications regulation and tariffs. Requires competence in telecommunications requirements definition, systems analysis https://www.gsaelibrary.gsa.gov/ElibMain/contractorInfo.do?contractNumber=47QTCA19D00HJ&contractorName=HUMANTOUCH+LLC&executeQuery=NO

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Functional Responsibility: Performs research and data gathering related to the user’s telecommunications environment and business procedures. Research relevant business and technology details.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and one (1)-year experience. Acceptable substitute would be four (4) years of directly related experience.

12. SENIOR TELECOMMUNICATIONS TECHNICIAN

Minimum/General Experience: A minimum of five (5) years’ experience in installation, repair, and maintenance of electronic computer -based systems and experience in the areas of voice and/or data systems. Must have OEM certification and direct work experience with various transmission media.

Functional Responsibility: Performs installation, adds, moves and changes of equipment, and system performance testing and evaluation activities. Inspects and reviews hardware installation, wiring, power, grounding, system database validation, and other activities to ensure quality installation. May be tasked to perform adjunct installation, de-installation, and relocation activities including, but not limited to, site preparation and installation and/or removal of cabling and wiring systems, terminal equipment, automated data processing services, and associated hardware and software. May be assigned to tasks requiring quality assurance testing of voice and data switching equipment. Performs remedial and preventive service to installed systems consistent with operational requirements and OEM design criteria.

Minimum Education: Must have BISCI certification and five (5) years’ experience.

13. TELECOMMUNICATIONS TECHNICIAN

Minimum/General Experience: A minimum of three (3) years’ experience in installation, repair, and maintenance of electronic computer-based systems and experience in the areas of voice and/or data systems. Must have OEM certification and direct work experience with various transmission media.

Functional Responsibility: Performs installation, adds, moves and changes of equipment, and system performance testing and evaluation activities. Inspects and reviews hardware installation, wiring, power, grounding, system database validation, and other activities to ensure quality installation. May be tasked to perform adjunct installation, de-installation, and relocation activities, including, but not limited to, site preparation and installation and/or removal of cabling and wiring systems, terminal equipment, automated data processing services, and associated hardware and software. May be assigned to tasks requiring quality assurance testing of voice and data switching equipment. Performs remedial and preventive service to installed systems consistent with operational requirements and OEM design criteria.

Minimum Education: Must have BISCI certification and three (3) years’ experience.

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14. SENIOR COMMUNICATIONS ENGINEER

Minimum/General Experience: Specialized and in-depth career focus in tele/data communication management. Four (4) years of progressive experience in data communication, specializing in transmission systems (theory and practice).

Functional Responsibility: Provides advanced engineering and analysis services in evaluating, designing, and maintaining highly complex network systems. Provides internal and external analysis services to management, members of the technical staff, and customers in providing highly complex network designs. Establishes the overall technical approach. Performs analysis on the approach prior to design for feasibility and responsibility. During the entire process, reviews the design and technical decisions to ensure a continuity of effort. Provides technical expertise to the network designers.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and four (4) years’ experience.

15. SENIOR DATABASE ADMINISTRATOR

Minimum/General Experience: Six (6) or more years of technical experience in the development and maintenance of database systems. Should be experienced in current database technologies, data definition languages, data manipulation languages and database design.

Functional Responsibility: Serves as lead database administrator in the development and maintenance of databases, translates data requirements into a logical data structure, defines file organization, indexing methods, and security procedures. Performs database administration and management functions including database loading, notion, data dictionary development, table development, and system performance tuning and operation. Works with relational database management systems (RDBMs) and third and fourth generation computer languages. Requires a high level of skill in database management with familiarity in multiple computer operating environments. May supervise lower-level database administrators.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and six (6) years’ experience. Acceptable substitute would be an advanced degree in the same fields and three (3) years’ experience.

16. DATABASE ADMINISTRATOR

Minimum/General Experience: Two (2) or more years of technical experience. This applies to database development and administration. Requires competence in all phases of database systems, concepts and methodologies. Also requires knowledge of the resident computer system, software, middleware, structure, management practices, and hardware including input/output devices.

Functional Responsibility: Performs database administration and management functions including database loading, notion, data dictionary development, table development, and system performance tuning and operation. Works with relational database management systems https://www.gsaelibrary.gsa.gov/ElibMain/contractorInfo.do?contractNumber=47QTCA19D00HJ&contractorName=HUMANTOUCH+LLC&executeQuery=NO

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(RDBMS) and third and fourth generation computer languages. Requires a high level of skill in database management with familiarity in SUN/Solaris computer operating environments.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and two (2) years’ experience. Acceptable substitute would be five (5) years’ experience.

17. SENIOR NETWORK ENGINEER

Minimum/General Experience: Four (4) or more years of work experience related to network engineering.

Functional Responsibility: Knowledge and practical experience in one (1) or more of the following areas: site-specific computer hardware, applications software, operations systems software, and telecommunications devices. Considerable knowledge of networks and telecommunications procedures. Determines probable causes of malfunctions and hardware, applications and operating systems software and telecommunications. Troubleshoots users’ problems by analyzing information provided by users. Corrects complex software and telecommunications malfunctions. Develop recommendations for efficient hardware and software installation and configurations. Writes procedures for computer and/or network operations to provide users with guidelines in efficient utilization of the network. Registers new users on the network and establishes users’ functional security profiles to allow network availability to all users. Assists users in the area of quality assurance.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and four (4) years’ experience.

18. NETWORK ENGINEER

Minimum/General Experience: Three (3) or more years of work experience related to network engineering.

Functional Responsibility: Knowledge and practical experience in one (1) or more of the following areas: site-specific computer hardware, applications software, operations systems software, and telecommunications devices. Knowledge of networks and telecommunications procedures. Determines probable causes of moderately complex-to-complex malfunctions and hardware, applications and operating systems software, and telecommunications. Troubleshoots users’ problems by analyzing information provided by users. Develop recommendations for efficient hardware and software and software installation and configurations. Documents procedures for computer and/or network operations to provide users with guidelines in efficient utilization of the network.

Minimum Education: High school diploma or technical certification or technical training courses in a related discipline and three (3) years’ experience.

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19. SECURITY SPECIALIST

Minimum/General Experience: Five (5) or more years of experience in defining computer security requirements for high level applications, evaluation of approved security product capabilities and developing solutions to security problems.

Functional Responsibility: Analyzes and defines telecommunications security requirements.

Designs, develops, engineers, implements operations and maintains the security systems. Gathers and organizes technical information about an organization’s mission goals and needs, existing security products and ongoing programs related to security issues. Performs risk analyses to include risk assessment.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and five (5) years’ experience. Acceptable substitute would be an advanced degree in the same fields and two (2) years’ experience.

20. NETWORK INTEGRATION SPECIALIST

Minimum/General Experience: Two (2) or more years of experience in LAN/WAN

Functional Responsibility: Responsible for network system turnover. Configures LAN, WAN and computer components on user systems. Supervises staff of network installers to ensure that the system components are installed to specification. Operates and troubleshoots network management system components in moderately complex networks. Maintains and operates existing networks, analyses and isolates problems, and takes appropriate corrective action.

Maintains operational logs and records.

Minimum Education: Technical certification or technical training courses in a related discipline and two (2) years’ experience.

21. NETWORK INSTALLER

Minimum/General Experience: One (1) year of experience with personal computer systems and LAN installation.

Functional Responsibility: Installs network system infrastructure and related components to includes concentrators/ hubs, network interface cards (NICs), workstation and peripheral hardware, certifies that the network system infrastructure is ready for use, performs tests on installation components to ensure proper operation, and assists other members of the technical staff.

Minimum Education: Technical certification or technical training courses in a related discipline and 1 years’ experience.

22. SENIOR LAN ADMINISTRATOR

Minimum/General Experience: Five (5) or more years of work experience related to computer systems, with at least three (3) years of solid system experience and network administration experience.

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Functional Responsibilities: Performs computer systems and LAN administration functions including system administration, system performance tuning, user operation, computer network and system troubleshooting, software and hardware installation and configuration work with third and fourth generation computer languages and relational database management systems.

Requires a high level of skill in computer systems and LAN administration.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and five (5) years’ experience. Acceptable substitute would Associates degree and eight (8) years’ experience.

23. LAN ADMINISTRATOR

Minimum/General Experience: Two (2) or more years of work experience related to computers, with at least one (1) year of solid system and network work experience.

Functional Responsibility: Assists the Senior Systems Administrator in performing computer systems and LAN administration functions including system administration, system performance tuning, user optimization computer network and system troubleshooting, software and hardware installation and configuration, and working with third and fourth generation computer languages and relational database management systems. Requires skill in computer systems and LAN administration.

Minimum Education: High School Diploma or equivalent and two (2) years’ experience.

24. SENIOR SYSTEMS ADMINISTRATOR

Minimum/General Experience: Five (5) or more years of work experience in computer systems with at least three (3) years of solid system and network administration experience.

Functional Responsibility: Performs computer systems and LAN administration functions including system performance tuning, user optimization troubleshooting, software and hardware installation and configuration, work with third and fourth generation computer languages and relational database management systems. Requires a high level of skill in LAN administration, system administration, system performance tuning, user optimization, and computer network and system computer systems analysis, along with a working knowledge of database theory with specific experience in SUN/Solaris operating systems in the UNIX environment.

Minimum Education: Associates degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and five (5) years’ experience. Acceptable substitute would be eight (8) years of directly related experience.

25. SYSTEMS ADMINISTRATOR

Minimum/General Experience: Advanced applicable hardware and software certifications and three (3) or more years of work experience in LAN/WAN administration.

Functional Responsibility: Manages highly complex configurations of multiple file, communication, and print servers, as well as printers, modems and other peripherals. Makes changes to the LAN components and configuration. Assures proper operation of network printers https://www.gsaelibrary.gsa.gov/ElibMain/contractorInfo.do?contractNumber=47QTCA19D00HJ&contractorName=HUMANTOUCH+LLC&executeQuery=NO

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Minimum Education: Associates degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and three (3) years’ experience. Acceptable substitute would be six (6) years of directly related experience.

26. DATA SYSTEMS INTEGRATOR

Minimum/General Experience: Five (5) or more years of experience in the functional area along with appropriate technical experience in similar projects.

Functional Responsibilities: Leads the systems integration effort and assists senior level staff by providing expertise in integrating various data systems.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and five (5) years’ experience.

27. HELP DESK TECHNICAL SUPPORT III

Minimum/General Experience: Four (4) or more years of work experience related to computer software packages.

Functional Responsibility: Provides immediate assistance in response to software suite user’s requests for help in the office automation suite and provide one-on-one training to newly arriving personnel. Requires expertise in the software suites in use in the office and the ability to training others in the use of the individual software packages.

Minimum Education: Technical Certification and two (2) years’ experience.

28. HELP DESK TECH SUPPORT II

Minimum/General Experience: Two (2) or more years of work experience related to computer software packages.

Functional Responsibility: Provides immediate assistance in response to software suite user’s requests for help in the office automation suite and provide one-on-one training to newly arriving personnel. Requires expertise in the software suites in use in the office and the ability to training others in the use of the individual software packages.

Minimum Education: Technical Certification and two (2) years’ experience.

29. HELP DESK TECH SUPPORT I

Minimum/General Experience: One (1) year of work experience related to computer software packages. One (1) to two (2) years’ experience in a high-volume customer service environment.

Course work in computer hardware/software.

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Functional Responsibility: Provides immediate assistance in response to software suite user’s requests for help in the office automation suite and provide one-on-one training to newly arriving personnel.

Minimum Education: Technical Certification and one (1) year experience.

30. DOCUMENTATION MANAGER

Minimum/General Experience: At least three (3) years of technical writing and editing support in system development, automated office support systems, telecommunications documentation, and other technical material as required. A minimum of one (1) year editing experience in the technical publication field involving engineering, scientific or academic discipline is required.

Functional Responsibility: Prepares and edits telecommunications documentation incorporating information provided by the client, specialists, analysts, engineers, and operations personnel.

Must have substantial knowledge of telecommunications and data systems and terminology.

Duties include writing, editing, and graphic presentation of technical information for both technical and non-technical personnel. Interpret technical documentation standards and prepares documentation according to defined standards. Is expected to communicate effectively in writing and orally with all levels of technical and management personnel, as required.

Minimum Education: Associates degree in Business, English or other related field and three (3) years’ experience. Acceptable substitute would be an Undergraduate degree in a related field and one (1)-year experience.

31. (*) TECHNICAL ASSISTANT/CLERICAL

Minimum/General Experience: Must have at least one (1) year of technical typing experience, at least two (2) years general typing experience and formal training on Word Processing systems/software.

Functional Responsibility: Supports the contractor staff, prepares draft and final-form technical documents, which will become Task Order deliverable items. Is expected to be familiar with telecommunications/data terminology and capable of typing at least forty (40) wpm. Is expected to be capable of typing technical narrative and data. Will be responsible for spelling, grammar, and proper format, and for proofreading finished documents. Is expected to use various word processing equipment with various software applications.

Minimum Education: High school diploma or equivalent and one (1)-year experience.

(*) This position is for support of the professional services and cannot be purchased separately.

This is an SCA position 30461 TECHNICAL WRITER I rate 25.7 Wage Determination #2015- 4282 Revision No. 9.

32. LEAD PROJECT MANAGEMENT OFFICE (PMO) CONSULTANT

Minimum/General Experience: Twelve (12) years total experience; with at least six (6) years of project-related corporate level experience.

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Functional Responsibility: Provides executive/corporate level management to evaluate and solve multifaceted and multi-disciplined project related problems. Provides corporate resources to project personnel. Provides guidance on interagency/interdepartmental projects to customer agency leaders and department heads. May perform as high-level subject matter expert on project-related matters as related to assessing regulatory compliance and potential impact on the customer’s established procedures, organizational culture, or regulatory authority.

Minimum Education: Master’s degree in Engineering, Science, Business or project-related discipline. Four (4) years of additional project-related experience may be substituted for the Master’s degree.

33. SENIOR PROJECT MANAGEMENT OFFICE (PMO) CONSULTANT

Minimum/General Experience: Ten (10) years of program or project related management experience.

Functional Responsibility: Responsible for overall direction, control and reporting of multiple projects. Provide technical and management guidance to ensure all schedule and cost objectives are achieved successfully. Develop project documentation including budgets, project schedules and various planning and implementation documents. Determines and acquires resources to complete projects. Responsible for the technical content and phases of project execution. Directs, advises and manages technical project staff. Provides management for projects involving a mixture of standard and nonstandard hardware and software items, multiple sites and special applications or processes for implementation.

Minimum Education: Bachelor’s degree in Engineering, Science, Business or project-related discipline. Two (2) years of additional project-related experience may be substituted for each year short of the required degree.

34. PROJECT MANAGEMENT OFFICE (PMO) ANALYST

Minimum/General Experience: Seven (7) years of experience in all aspects of software project management.

Functional Responsibility: Provides day-to-day management and coordination of software project activities, resources, and processes. Develops, maintains, and monitors a software project plan and schedule with estimates of software size, effort, human resources, schedule, computer resources, and cost. Ensures that adequate resources are allocated to the project. Ensures that the project team members are trained to perform their roles and responsibilities effectively and efficiently. Ensures that product and process quality is achieved. Communicate with clients to ensure that key stakeholders are involved throughout the software project life-cycle. Tracks and communicates project status. Manages project issues and risks. Recognizes and rewards exceptional performance. Ensuring that the project is completed on time, within budget, with requirements met, and to the client’s satisfaction.

Minimum Education: Bachelor’s degree in Software Engineering or another relevant field.

35. LEAD REQUIREMENTS ANALYST

Minimum/General Experience: Ten (10) years’ experience as a computer systems analyst.

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Functional Responsibility: Conducts concept design, testing, validation, coding, and documentation of medium to large information systems. Analyzes interactive computer systems, accesses languages and other object-oriented, high-order languages and GUI tools. Assists in development of project management and control systems and software tools. Assists in developing analytical tools and procedures to track, evaluate, and monitor project performance to system design or planned goals. Supervises systems analysts and manages or direct interdisciplinary tasks or projects.

Minimum Education: Bachelor’s degree in Engineering, Business, Computer Science, Information Systems Management, or project-related discipline. Two (2) years of additional project-related experience may be substituted for each year short of the required degree.

36. SENIOR REQUIREMENTS ANALYST

Minimum/General Experience: Five (5) years of related project experience.

Functional Responsibility: Develops, monitors and analyzes project life cycle costs including concept development, requirements determination, requirements analysis, system development, system implementation, and operational support. Utilizes Joint Application Design (JAD) methodologies, Computer Aided Software Engineering (CASE) tools and rapid prototyping techniques in systems development. Plans, organizes, leads and controls multiple projects simultaneously. Interprets and applies government and industry cost estimating specifications, guidelines and regulations to the unique requirements of the project. Provides guidance to ensure all project objectives are achieved. Provides daily supervision and direction to support staff.

Provides written specifications to programmers for software system development. Develops management procedures and processes and implements controls for integrating all budget information into a master database. Analyzes output of automated models for integration of site data and out year impacts on project technical performance, costs, and schedules.

Minimum Education: Bachelor’s degree in Engineering, Business, Computer Science, Information Systems Management, or project-related discipline. Two (2) years of additional project-related experience may be substituted for each year short of the required degree.

37. REQUIREMENTS ANALYST

Minimum/General Experience: Three (3) years of related project experience.

Functional Responsibility: Monitors and analyzes project life cycle costs including concept development, requirements determination, requirements analysis, system development, system implementation, and operational support. Utilizes Joint Application Design (JAD) methodologies, Computer Aided Software Engineering (CASE) tools and rapid prototyping techniques in systems development. Applies government and industry cost estimating specifications, guidelines and regulations to the unique requirements of the project. Provides written specifications to programmers for software system development. Analyzes management procedures and processes and implements controls for integrating all budget information into master database. Analyzes output of automated models for integration of site data and out year impacts on project technical performance, costs, and schedules.

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Minimum Education: Bachelor’s degree in Engineering, Business, Computer Science, Information Systems Management, or project-related discipline. Two (2) years of additional project-related experience may be substituted for each year short of the required degree.

38. JUNIOR REQUIREMENTS ANALYST

Minimum/General Experience: One (1)-year experience as a systems analyst or programmer required.

Functional Responsibility: Conducts concept design, testing, validation, coding, and documentation of small-to-medium information systems. Assists in analyzing interactive computer systems, access languages and other object-oriented, high-order languages and GUI tools. Assists in developing project management and control systems and software tools. Assists in developing analytical tools and procedures to track evaluate and monitor project performance to system design or planned goals.

Minimum Education: Bachelor’s degree in Engineering, Business, Computer Science, Information Systems Management, or project-related discipline. Two (2) years of additional project-related experience may be substituted for each year short of the required degree.

39. LEAD INFORMATION ASSURANCE (IA) ANALYST

Minimum/General Experience: Fifteen (15) plus years’ experience may be substituted for degree.

DOD Information Assurance Certification/Training a plus. Twelve (12) years of demonstrated analytical skills - the ability to translate security policy statements into an understanding of security tool implementation. Understanding of FIPs compliance issues and familiarity with the DOD Public Key Infrastructure is required.

Functional Responsibility: Provides security architecture, policy and design guidance for business systems and networks. Individual may also provide Information Security Certification and Accreditation Support for applications, systems and networks in accordance with appropriate customer policies and processes.

Minimum Education: Master’s degree in a technical field (Computer Science, MIS, and Engineering) is required.

40. SENIOR INFORMATION ASSURANCE (IA) ANALYST

Minimum/General Experience: Ten (10) plus years’ experience may be substituted for degree.

DOD Information Assurance Certification/Training a plus. Five (5) years of demonstrated analytical skills - the ability to translate security policy statements into an understanding of security tool implementation. Understanding of FIPs compliance issues and familiarity with the DOD Public Key Infrastructure is required.

Functional Responsibility: Provides security architecture, policy and design guidance for business systems and networks. Individual will also provide Information Security Certification and Accreditation Support for applications, systems and networks in accordance with appropriate customer policies and processes.

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Minimum Education: Bachelor’s degree in a technical field (Computer Science, MIS, and Engineering) is required.

41. INFORMATION ASSURANCE (IA) ANALYST

Minimum/General Experience: Three (3) plus years’ experience may be substituted for a degree.

DOD Information Assurance Certification/Training a plus. Two (2) years of demonstrated analytical skills - the ability to translate security policy statements into an understanding of security tool implementation. Understanding of FIPs compliance issues and familiarity with the DOD Public Key Infrastructure is required.

Functional Responsibility: Individual will provide security architecture, policy and design guidance for business systems and networks. Individual will also provide Information Security Certification and Accreditation Support for applications, systems and networks in accordance with appropriate customer policies and processes.

Minimum Education: Associates degree in a technical field (Computer Science, MIS, and Engineering) required.

42. JUNIOR INFORMATION ASSURANCE (IA) ANALYST

Minimum/General Experience: Three (3) years’ experience, of which at least two (2) must be specialized experience. Three (3) years of additional applicable experience may be substituted for a degree.

Functional Responsibility: Individual will provide security architecture, policy and design guidance for business systems and networks. Individual will also provide Information Security Certification and Accreditation Support for applications, systems and networks in accordance with appropriate customer policies and processes.

Minimum Education: Bachelor's degree in Electrical, Electronic or Computer Engineering;

Computer Science; or, a related field

43. LEAD SYSTEMS ARCHITECT