MAS - Techsoft Systems, Inc. - 47QTCA19D00GL

TechSoft Systems, Inc.

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.

GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY

EQUIPMENT, SOFTWARE AND SERVICES

Special Item No. 132-51 - Information Technology Professional Services Special Item No. 132 56 - Health IT Services

TechSoft Systems, Inc.

10296 Springfield Pike, Suite 400 Cincinnati, OH 45215 Phone: (513) 772-5010 Fax: (513) 772-5032 Email: sales@techsoftsystems.com Web: https://www.techsoftsystems.com/

Business Size: SBA qualified Small Business

TechSoft Systems is a privately-held IT Staffing and Consulting company started in 1983. We have over 35 years of experience in IT Staffing and Consulting.

As an IT Consulting and staffing company we source candidates to help fill our client requirements. As such we have a strong Recruitment team which allows us to fulfill requirements from outside the company in case we do not have the resource available within.

Our service offerings include IT Consulting, Temporary Staffing, Permanent Placement/Head Hunting For our Staffing and recruitment services -we use a proven methodology that includes comprehensive background and reference checks to find the most qualified resource to suit the needs of your organization and to ensure that our consultants are experts in large-scale software and technology projects.

We pride ourselves on not just meeting but exceeding our clients’ expectations and our business has seen much of its growth result from referrals and word of mouth that we are a firm that delivers results

This has been possible due to our focus in the following areas:

1. People: The success of our business depends on the quality of our employees. To this point 4A Consulting, has strived since the beginning to source the right candidates based on the actual requirement of our clients. In addition, we focus on identifying individuals who are committed to the mission of the organization – to deliver quality results. For our Staffing and recruitment services -we use a proven methodology that includes comprehensive background and reference checks to find the most qualified resource to suit the needs of your organization and to ensure that our consultants are experts in large-scale software and technology projects. We also build internal programs to train our employees on the emerging trends of technology and methodologies.

1. Process: One of the underlying principles at TechSoft Systems is to always follow a well-defined process for any given task. We have proven processes to support the high-quality delivery of IT systems.

1. Technology: TechSoft Systems is a leader in the use of technology to solve complex business problems.

1. Experience and Expertise: TechSoft Systems experience and expertise is providing consultants around some of core capabilities such as Project Management, Requirements, Design, Development, Testing, Maintenance, Data Analytics, Training and Security. Given our tenure within the Commercial sector, we are positioned to be the right organization with the perfect combination of technical expertise and skillful resources committed to the success of delivering value to our clients through the GSA IT-70 Schedule.

With our robust Information Technology background and world class employees, we are here to ensure that our client organization grow to reach their maximum potential. We aim to remove software development obstacles and bring solutions that will perform beyond expectations.

TERMS AND CONDITIONS

TechSoft Systems, Inc.

SIN 132-51: $500,000

*If the “best value” selection places your order over this Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contractor for a better price. The contractor may:

· Offer a new price for this requirement

· Offer the lowest price available under this contract; or

· Decline the order.

· A delivery order that exceeds the maximum order may be placed under the Schedule contract in accordance with FAR 8.404

5. POINT(S) OF PRODUCTION:

TechSoft Systems, Inc.

10296 Springfield Pike, Suite 400 Cincinnati, OH 45215 Phone: (513) 772-5010 Fax: (513) 772-5032 Email: sales@techsoftsystems.com Web: https://www.techsoftsystems.com/

· Order upto $4MM 3% discount.

· An additional 2% discount will be provided for the order amount exceeding $4MM

Government purchase cards are accepted at or below the micro-purchase threshold

11. TIME OF DELIVERY:

To be negotiated at the task order level

13. OVERNIGHT AND 2-DAY DELIVERY:

Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery

TechSoft Systems, Inc.

10296 Springfield Pike, Suite 400 Cincinnati, OH 45215 Phone: (513) 772-5010 Fax: (513) 772-5032 Email: sales@techsoftsystems.com Web: https://www.techsoftsystems.com/

17. ORDERING PROCEDURES:

For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in FAR 8.405-3

18. PAYMENT ADDRESS:

TechSoft Systems, Inc.

10296 Springfield Pike, Suite 400 Cincinnati, OH 45215 Phone: (513) 772-5010 Fax: (513) 772-5032 Email: sales@techsoftsystems.com Web: https://www.techsoftsystems.com/

AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE):

Not Applicable

25. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE):

energy efficiency, and/or reduced pollutants):

(SAM) DATABASE: Active

TERMS AND CONDITIONS

INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER 132-51)

1. SCOPE

a. The prices, terms and conditions stated under Special Item Number132-51 Information Technology Professional Services apply exclusively to IT Professional Services within the scope of this Information Technology Schedule.

b. The Contractor shall provide services at the Contractor's facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity.

2. PERFORMANCE INCENTIVES I-FSS-60 Performance Incentives (April 2000)

a. Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract.

b. The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c. Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity's mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

3. ORDER

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation - May 2003) Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

10296 Springfield Pike, Suite 400 Cincinnati, OH 45215 phone: (513) 772-5010 fax: (513) 772-5032 email: sales@techsoftsystems.com Web: https://www.techsoftsystems.com/

4. PERFORMANCE OF SERVICES

a. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.

b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

c. The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

d. Any Contractor travel required in the performance of IT Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

5. STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)

(a) The Contracting Officer may, at any time, by written order to the Contractor, require the Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause. Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the Contracting Officer shall either:

(1) Cancel the stop-work order; or

(2) Terminate the work covered by the order as provided in the Default, or the Termination for Convenience of the Government, clause of this contract.

(a) If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if-

(1) The stop-work order results in an increase in the time required for, or in the Contractor’s cost properly allocable to, the performance of any part of this contract, and

(2) The Contractor asserts its right to that adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract.

(b) If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.

(c) If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order.

6. INSPECTION OF SERVICES

In accordance with FAR 52.212-4 CONTRACT TERMS AND CONDITIONS-- COMMERCIAL ITEMS (MAR 2009) (DEVIATION I - FEB 2007) for Firm-Fixed Price orders and FAR 52.212-4 CONTRACT TERMS AND CONDITIONS COMMERCIAL ITEMS (MAR 2009) (ALTERNATE I - OCT 2008) (DEVIATION I – FEB 2007) applies to Time-and-Materials and Labor-Hour Contracts orders placed under this contract.

7. EPA Clause 4A Consulting LLC has the Price based on Commercial Market Prices. We understand that the future price adjustments are subject to clause I-FSS-969 Economic Price Adjustment – FSS Multiple Award Schedule.

4A Consulting LLC has fixed annual escalation rate of 2.0% identified with the Bureau of Labor Statistics, Employment cost index.

8. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 (Dec 2007) Rights in Data – General, may apply.

9. RESPONSIBILITIES OF THE ORDERING ACTIVITY

Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT Professional Services.

10. INDEPENDENT CONTRACTOR

All IT Professional Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

11. ORGANIZATIONAL CONFLICTS OF INTEREST

a. Definitions.

“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

12. INVOICES

The Contractor, upon completion of the work ordered, shall submit invoices for IT Professional services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

13. PAYMENTS

For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time- and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to labor-hour orders placed under this contract. 52.216-31(Feb 2007) Time-and-Materials/Labor- Hour Proposal Requirements—Commercial Item Acquisition As prescribed in 16.601(e)(3), insert the following provision:

(a) The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.

(b) The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by:

(1) The offeror

(2) Subcontractors; and/or

(3) Divisions, subsidiaries, or affiliates of the offeror under a common control.

14. RESUMES

Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

15. INCIDENTAL SUPPORT COSTS

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR.

16. APPROVAL OF SUBCONTRACTS

The ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

17. DESCRIPTION OF IT PROFESSIONAL SERVICES AND PRICING

a. The Contractor shall provide a description of each type of IT Service offered under Special Item Numbers 132-51 IT Professional Services should be presented in the same manner as the Contractor sells to its commercial and other ordering activity customers. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles (labor categories) for those individuals who will perform the service should be provided.

b. Pricing for all IT/IAM Professional Services shall be in accordance with the Contractor’s customary commercial practices; e.g., hourly rates, monthly rates, and/or fixed prices, minimum general experience and minimum education.

The following is an example of the manner in which the description of a commercial job title should be presented:

EXAMPLE: Commercial Job Title: System Engineer

Minimum/General Experience: Three (3) years of technical experience which applies to systems analysis and design techniques for complex computer systems. Requires competence in all phases of systems analysis techniques, concepts and methods; also requires knowledge of available hardware, system software, input/output devices, and structure and management practices.

Functional Responsibility: Guides users in formulating requirements, advises alternative approaches, and conducts feasibility studies.

Minimum Education: Bachelor’s Degree in Computer Science.

132 51. Information Technology Schedule Pricelist

PRICE

(including IFF)

LABOR CATEGORY DESCRIPTIONS

Masters - Exp: 10+ Years Responsible for analyzing vulnerabilities, developing and tracking mitigation plans, coordinating security fixes with technical teams and systems owners, and producing reports to help drive down security risk. This position will work closely with operations teams to facilitate remediation activities, and with management to articulate the risk posed by outstanding vulnerabilities. A successful candidate will be able to identify and assess attack vectors and system impacts to ensure the proper prioritization of activities focused on driving down risk.

Perform detailed vulnerability analysis to ensure the effective mitigation of security risks. Provide actionable reports and technical guidance to teams responsible for deploying security fixesCoordinate multiple action plans and track to completion, including the facilitation of a formalized policy exception process if applicable. Develop risk rating definitions to allow for accurate allocation of resources. Monitor vulnerability feeds and triage based on criticality.

Assist with managing vulnerability scanner scheduling and report. Identify opportunities to enhance patch management activities by recommending technical improvements. Coordinate with operational teams to ensure adequate coverage of sensitive systems through the integration of vulnerability scanners. Analyze and evaluate vulnerability management technologies. Produce vulnerability metrics for technical teams and senior leadership

Masters - Exp: 10+ Years

Masters - Exp: 8+ Years Utilizes digital forensic tools including Guidance EnCase to execute digital investigations and perform incident response activities. Conduct investigations of computer based events and other security issues. Establishes links between suspects and other violators by piecing together evidence uncovered from a variety of sources. Establishes and maintains defensible evidentiary process for all investigations. Uses & maximizes relevant investigative tools, software and hardware. Coordinates with IT to leverage skills and resources in support of investigations.Perform hunting for malicious activity across the network and digital assets. Respond to computer security incidents and conduct threat analysis. Conducts analysis using a variety of tools and data sets to identify indicators of malicious activity on the network.

Perform detailed investigation and response activities for potential security incidents. Provide accurate and priority driven analysis on cyber activity/threats. Perform payload analysis of packets . Detonate malware to assist with threat research. Recommends implementation of counter-measures or mitigating controls. Ensures all pertinent information is obtained to allow for the identification, containment, eradication, and recovery actions to occur in a time sensitive environment. Collaborates with technical and threat intelligence analysts to provide indications and warnings, and contributes to predictive analysis of malicious activity.

Develop innovative monitoring and detection solutions using tools and other skillsets such as scripting. Mentor junior staff in cybersecurity techniques and processes. Resolve or coordinate the resolution of cyber security events. Maintain incident logs with relevant activity. Document investigation results, ensuring relevant details are passed to senior analysts and stakeholders. Participate in root cause analysis or lessons learned sessions. Write technical articles for knowledge sharing. Establish and maintain excellent working relationships/partnerships with the cyber security and infrastructure support teams throughout the Information Technology organization, as well as business units

Undergrad - Exp: 8+ Years As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success.

Discover even more benefits of doing what you love. Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programs. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programs that match your charitable contributions, reimburse you for continuing your education, and give you special employee pricing on Apple products.

Undergrad - Exp: 8+ Years Operating System - Experience with Mac(Expert knowledge) & Win10, enterprise image install and OS troubleshooting to isolate the issues.

Hardware - Core HW support experience for Dell/Lenovo branded Laptop & Desktops including troubleshooting & isolating issue and perform parts/service calls for SantaClara and Remote users Client Software - Experience with MS Office 2016 and Office 365, Symantec Antivirus, other applications bundled with user machines Mobile Apps - Basic install and troubleshoot native app.

Networking - Knowledge of networking concepts

Undergrad - Exp: 8+ Years Supporting IT equipment in large corporate environment. IMAC Support – IT equipment Install/Move/Add/Change . Track and resolve customer incidents and requests through the ServiceNow ticketing tool. Troubleshoot and resolve hardware and software issues for Windows and MAC devices. Restoration and migration of user data. Shipping, receiving and disposal of IT equipment Smart Hands support to assist other support groups such as networking, server and telecommunication teams. Printer and peripheral device support Inventory management of IT assets including asset auditing. Video Conference room equipment support and meeting support Execute and follow appropriately. Special event support including potential afterhours support requirements

Masters - Exp: 10+ Years Support the Chief Information Security Officer (CISO) and Risk Manager in ensuring that policies, practices, and tools to achieve security compliance. Collaborate with Senior Leadership Team members across the organization and provide consultative assistance to other programs related to the Security Plan. Establish and oversee an effective Cyber Security Awareness training program. Evaluate new security technologies to defend against internal and external threats. Participate in short and long range security strategy planning under guidance of the CISO and Risk Manager.

Establish a uniform process to mitigate risk and oversee IT Risk Assessments within the established service level agreement (SLA). Track the health of the security policy compliance program and provide executive level reports to stakeholders. Maintain information security specific standards and policies, and ensure the deployment of the desired controls throughout the environment (e.g., Secure Systems Development Lifecycle, etc.). Knowledge transfer to and training of Enterprise Security team members.

Masters - Exp: 10+ Years Plans, develops, tests, and documents computer programs, applying knowledge of programming techniques and computer systems. Evaluates user request for new or modified program, such as for financial or human resource management systems, clinical research trial results, statistical study of traffic patterns, or analyzing and developing specifications for bridge design, to determine feasibility, cost and time required, compatibility with current system, and computer capabilities. Consults with user to identify current operating procedures and clarify program objectives. Formulates plan outlining steps required to develop program, using methodologies such as structured analysis and design or object-oriented development.

Masters - Exp: 8+ Years Responds to the needs and questions of users via phone, in-person and/or email concerning their efficient and effective use of IT services hardware, software and resources. Abilities to research and provide solutions to complex technical issues. Strong experience supporting a variety of software, (Adobe, Microsoft Office 2013 and 365, Microsoft SharePoint – to name a few). Purchase needed new/replacement desktop equipment for users. Provisions, deploys, and troubleshoots desktop and notebook PCs, desktop printers and document scanners. Manages support desk work via ticketing system. Receives and works escalated issues from other desktop support staff and/or IT Manager. Participates in the development of appropriate procedures and technical documentation in support of the service desk operation

The Deskside Support Engineer (DSE) ensures that client employees remain productive by providing on-site support for hardware, software, applications, installations and mobile devices while ensuring a positive employee experience. They will act as the “face of IT” for the client and offer a personalized experience to the client end-user. They can build upon a positive culture at the client location and are well versed and educated advocates of improving the end-user’s IT support experience. To build a quality end-user experience, the DSE partners with client management and their venders daily. Primary responsibilities will be End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers and mobile apps. Advanced knowledge and training in configuration, installation and troubleshooting desktops (MAC and PC), laptops, printers and mobile applications. Responds to end-user product related questions for all supported hardware, software and applications. Understands and maintains/outperforms service levels established. Analyzes problems to identify problem area(s) and provide corrective action, recommending solutions to client application and account related issues.

Masters - Exp: 8+ Years Participate with the Product Lifecycle Cycle (PLC) team in designing & developing next generation training, certification, and documentation to support ramp requirements. Certification Design: Responsible for training development activities using ProBT methodologies and Case information to drive analytical based designs for field support to meet product performance commitments.

Resource Management: Responsible for resource planning/requirements (tools/cleanroom/hc) to manage internal & external training and certification requirements for both legacy & NPI products. Responsible for analyzing training demand demographics and optimizing WW training facilities/tools to maximize ROI. Field Readiness: Responsible for analyzing WW field analytics to determine certification requirements based upon systems per headcount and targeted touch-time for proficiency. Quality: Responsible for continuous improvement process for certification/documentation to assure product uptime/availability requirements (MTBI, CoS, Parts Usage) & document accuracy.

Designs, plans, and coordinates work teams. Follows standard project management industry practices such as the PMI's framework. Understands business and technical objectives of a project and works closely with project sponsor. Creates project charter and work plan and tracks budget and schedule progress via appropriate metrics. Establishes project organization and methodologies and defines roles and responsibilities. Documents risks and develops mitigation plans. Manages scope. Creates and implements a communication plan. Builds an effective team, assigns tasks to team members, and evaluates outcomes. Negotiates resources. Communicates to stakeholders and project sponsor. Identifies, tracks, and ensures resolution of issues and removal of barriers. Provides technical support to project team members. Handles complex application features and technical designs. Designs and implements the components required for complex application features. Generally manages a group of applications systems analysts. Relies on experience and judgment to plan and accomplish goals. Professional certification is highly desirable.

designing and building secure systems, networks, and infrastructures. Responsible for planning, designing and implementing of security systems and controls in the infrastructure layer within enterprise IT. Ensures adequate controls on interfaces across platforms. Perform risk/vulnerability assessments of systems. Identify and update missing or outdated polices and procedures. Possesses knowledge of encryption and PKI technologies. High organizational skills · Excellent written and verbal communication skills · Strong ability to produce technical documentation.

Responsible for installing networking technologies and supporting networks. Assesses existing network configurations and makes recommendations based on product specifications. Configures equipment and software to meet business needs, trains others on the solution, and documents the solution for ongoing support. Functions as part of a team on larger projects, or individually provides the services on support visits or smaller projects. Provides technical support and assists with the design of network solutions. Requires experience in the technical services and support field as well as experience in network administration (DHCP, DNS, routers, firewall, etc.).

Assists in maintaining the network's physical and logical structures and in installing and testing hardware and software. Assists in performance tuning and capacity planning activities to enhance the performance of the network resources and in maintaining network support software. Assists in or conducts product evaluations of upgraded or new hardware and software and identifies strengths, weaknesses, and potential benefits to the agency. Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges. Experience in local or wide area network work. Knowledge of network facilities and data processing techniques; of personal computer hardware and software; of network operating system and security software; and of performance monitoring and capacity management tools.

Responsible for implementing security measures to protect computer systems, networks and data. Information security analysts are expected to stay up-to-date on the latest intelligence, including hackers’ methodologies, in order to anticipate security breaches. They also are responsible for preventing data loss and service interruptions by researching new technologies that will effectively protect a network. They are responsible for insuring all networks have adequate security to prevent unauthorized access. They must ensure that all security systems are current with any software or hardware changes in the company. They must plan and document all security information in the company including physical and internet security. Perform procedures and processes necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction.

Responsible for the research, technical analysis, recommendation, configuration, and administration of systems and procedures to ensure the protection of information processed, stored or transmitted. Provides security design, consultation, and technology governance oversight for various projects and initiatives. Undertakes complex projects requiring additional specialized technical knowledge. Acts as information liaison and subject matter expert (SME) to various business units and information technology departments. Acts as a resource for direction, training and guidance for less experienced staff. Demonstrate ability to perform complex security analysis of existing systems for compliance with security requirements. · High organizational skills · Excellent written and verbal communication skills · Strong ability to produce technical documentation.

Designing and building secure systems, networks, and infrastructures. Responsible for planning, designing and implementing of security systems and controls in the infrastructure layer within enterprise IT. Ensures adequate controls on interfaces across platforms. Perform risk/vulnerability assessments of systems. Identify and update missing or outdated polices and procedures. Possesses knowledge of encryption and PKI technologies. High organizational skills · Excellent written and verbal communication skills · Strong ability to produce technical documentation.

Assists with support and resolution of service desk incidents, escalations, systems/operations tasks and/or projects. Job Responsibilities, Responds to the needs and questions of users via phone, in-person and/or email concerning their efficient and effective use of IT services hardware, software and resources. Abilities to research and provide solutions to complex technical issues. Strong experience supporting a variety of software, (Adobe, Microsoft Office 2013 and 365, Microsoft SharePoint – to name a few). Purchase needed new/replacement desktop equipment for users. Provisions, deploys, and troubleshoots desktop and notebook PCs, desktop printers and document scanner. Manages support desk work via ticketing system. Receives and works escalated issues from other desktop support staff and/or IT Manager. Participates in the development of appropriate procedures and technical documentation in support of the service desk operation.

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.

SIN 132 51

Proposed 5 Year Pricing with 2.2% (Market Indicator) Applied Escalation Effective 07/01/2019

SIN

LABOR CATEGORIES

Internal Market Rate Effective 07/01/2019 GSA Rate (Inclusive of .75 IFF) 1st Year Rates GSA Rate (Inclusive of .75 IFF) 2nd Year Rates GSA Rate (Inclusive of .75 IFF) 3rd Year Rates GSA Rate (Inclusive of .75 IFF) 4th Year Rates GSA Rate (Inclusive of .75 IFF) 5th Year Rates

8115 Maple Lawn Blvd Suite 350 Fulton, MD 20759 Phone: 301-775-2780 Email: Satyachalasani@agisol-llc.com Website: http://www.agisol-llc.com/ image1.gif image2.jpeg