MAS - Tucker-Reeves Associates, LLC - 47QTCA19D00FS

Contract Number: 47QTCA19D00FS P a g e | 1

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.

Large Category: Information Technology Subcategory: IT Services

FSC/PSC Class Description D301 Facility Operation & Maintenance D302 Systems Development D306 Systems Analysis D307 IT Strategy and Architecture D308 Programming D310 Cyber Security and Data Backup D311 Data Conversion D316 Telecommunications Network Management D399 Other IT and Telecommunications

CONTRACT NUMBER: 47QTCA19D00FS

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at fss.gsa.gov.

CONTRACT PERIOD: July 22, 2019 through July 21, 2029

SUPPLEMENT NO: 01 (Modification P0-0011) effective July 17, 2024

CONTRACTOR: Tucker-Reeves Associates, LLC 2405 IH-35 South New Braunfels, TX 78130 Toll Free (888) 705-0250 (830) 620-9922 Web: www.tuckerrose.com

BUSINESS SIZE: Small

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Table of Contents

Table of Contents Customer Information Terms and Conditions Applicable to Information Technology (IT) Professional Services (Special Item Number 54151S) IT Professional Services Labor Category Descriptions IT Professional Services Hourly Rates

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Customer Information

1a. Table of Awarded Special Items Numbers (SIN):

SIN Description Page 54151S IT Professional Services and/or labor categories for database planning and design;

systems analysis, integration, and design; programming, conversion and implementation support; network services, data/records management, and testing.

1b. Lowest Priced Model Number and Price for Each SIN: Please see attached pricelist

1c. Hourly Rates and Descriptions: See DESCRIPTION OF IT PROFESSIONAL SERVICES AND PRICING beginning on page 8.

2. Maximum order. SIN 54151S: $500,000

3. Minimum order. $100.00

4. Geographic coverage. Domestic

5. Point(s) of production. Not applicable.

6. Discount from list prices or statement of net price. Prices shown are net prices; basic discounts have been deducted.

7. Quantity discounts. None.

8. Prompt payment terms. None.

Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9a. Notification that Government purchase cards are accepted at or below the micro-purchase threshold.

Yes.

9b. Notification whether Government purchase cards are accepted or not accepted above the micro-purchase threshold. Tucker-Reeves may accept purchase cards for orders above the micro-purchase threshold; this will be negotiated at the task order level with the Ordering Activity.

10. Foreign items. None.

11a. Time of delivery. Negotiated at the task order level with the Ordering Activity.

11b. Expedited Delivery. Negotiated at the task order level with the Ordering Activity.

11c. Overnight and 2-day delivery. Please contact the Contractor for availability and rates.

11d. Urgent Requirements.

When the Federal Supply Schedule contract delivery period does not meet the bona fide urgent delivery requirements of an ordering agency, agencies are encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery. The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by the Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the ordering agency, any order(s) placed pursuant to the agreed upon

Contract Number: 47QTCA19D00FS P a g e | 4 accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.

Ordering activities are encouraged to contact the contractor’s representative for the purpose of requesting accelerated delivery.

12. F.O.B. point. Destination.

13a. Ordering address.

Tucker-Reeves Associates LLC 2405 IH35 South New Braunfels, TX 78130

(830) 620-9922 x 2

13b. Ordering procedures:

Ordering activities shall use the ordering procedures described in Federal Acquisition Regulation (FAR) 8.405- 3 when placing an order or establishing a BPA for supplies or services. The ordering procedures, information on Blanket Purchase Agreements (BPA’s) and a sample BPA can be found at the GSA/FSS Schedule Homepage (fss.gsa.gov/schedules).

14. Payment address.

Tucker-Reeves Associates LLC – Finance Department 2405 IH35 South New Braunfels, TX 78130

(830) 620-9922 x 6

15. Warranty provision. Not applicable.

16. Export packing charges. Not applicable.

17. Terms and conditions of Government purchase card acceptance (any thresholds above the micro-purchase level).

Please contact the Contractor for terms and conditions for acceptance of the Government Purchase Card.

18. Terms and conditions of rental, maintenance, and repair. Not applicable.

19. Terms and conditions of installation. Not applicable.

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not applicable.

20a. Terms and conditions for any other services. Not applicable.

21. List of service and distribution points. Not applicable.

22. List of participating dealers. Not applicable.

23. Preventive maintenance. Not applicable.

24a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). None.

24b. Section 508 compliance. Information is available on the Contractor’s website at http://www.intrapc.com/contact-us.

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25. Data Universal Number System (DUNS) number. 021339124

26. Notification regarding registration in System for Award Management (SAM) database.

Contractor has an active registration in the SAM database.

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Terms and Conditions Applicable to Information Technology (IT) Professional Services (Special Item Number 54151S)

1. SCOPE

a. The prices, terms and conditions stated under Special Item Number 54151S Information Technology Professional Services apply exclusively to IT Professional Services within the scope of this Information Technology Schedule.

b. The Contractor shall provide services at the Contractor’s facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity.

2. PERFORMANCE INCENTIVES I-FSS-60 Performance Incentives (April 2000)

a. Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract.

b. The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c. Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity’s mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

3. ORDER

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made, and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003) Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

4. PERFORMANCE OF SERVICES

a. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.

b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

c. The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

d. Any Contractor travel required in the performance of IT/IAM Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed.

Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

5. STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)

(a) The Contracting Officer may, at any time, by written order to the Contractor, require the Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause. Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within a period of 90 days after a stop-

Contract Number: 47QTCA19D00FS P a g e | 7 work is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the Contracting Officer shall either-

(1) Cancel the stop-work order; or

(2) Terminate the work covered by the order as provided in the Default, or the Termination for Convenience of the Government, clause of this contract.

(b) If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if-

(1) The stop-work order results in an increase in the time required for, or in the Contractor's cost properly allocable to, the performance of any part of this contract; and

(2) The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract.

(c) If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.

(d) If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order.

6. INSPECTION OF SERVICES

In accordance with FAR 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL ITEMS (MAR 2009) (DEVIATION I - FEB 2007) for Firm-Fixed Price orders and FAR 52.212-4 CONTRACT

TERMS AND CONDITIONS −COMMERCIAL ITEMS (MAR 2009) (ALTERNATE I − OCT 2008)

(DEVIATION I – FEB 2007) applies to Time-and-Materials and Labor-Hour Contracts orders placed under this contract.

7. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 (Dec 2007) Rights in Data – General, may apply.

8. RESPONSIBILITIES OF THE ORDERING ACTIVITY

Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT Professional Services.

9. INDEPENDENT CONTRACTOR

All IT Professional Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

10. ORGANIZATIONAL CONFLICTS OF INTEREST

a. Definitions.

“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

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An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at

FAR 9.508.

11. INVOICES

The Contractor, upon completion of the work ordered, shall submit invoices for IT professional services.

Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12. PAYMENTS

For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time-and- Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to labor-hour orders placed under this contract. 52.216-31(Feb 2007) Time-and-Materials/Labor-Hour Proposal Requirements—Commercial Item Acquisition as prescribed in 16.601(e)(3), insert the following provision:

(a) The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.

(b) The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by—

(1) The offeror;

(2) Subcontractors; and/or

(3) Divisions, subsidiaries, or affiliates of the offeror under a common control.

13. RESUMES

Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

14. INCIDENTAL SUPPORT COSTS

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR.

15. APPROVAL OF SUBCONTRACTS

The ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

16. DESCRIPTION OF IT PROFESSIONAL SERVICES AND PRICING

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IT Professional Services Labor Category Descriptions

Application Administrator Functional Responsibility: An Application Administrator has experience in managing the daily routine operations and maintenance of IT software system applications. Must be able to communicate with end users and understand issues related to end user applications.

Minimum Education and Experience: AA or 2-year technical school, degree in Computer Science, Engineering, Math, Graduate of Technical School, or equivalent, 5 years’ experience, 4 years of additional relevant experience may be substituted for education

Applications/Systems Analyst, Senior Functional Responsibility: A Senior Applications/System Analyst must have extensive IT experience in the analysis, design, and integration of information systems and commercial-off-the-shelf (COTS) and development software. Must be well versed in understanding structured analysis and design methodologies for the translation of systems requirements from business needs with a proven track record. Must be able to evaluate cost factors and risk

Minimum Education and Experience: Bachelor's Degree in Computer Science, Engineering, Math, or equivalent, 5 years’ experience, 8 years of additional relevant experience may be substituted for education

Architect Functional Responsibility: Experience in design and development of IT architecture.

Experience in creating diagrams and documentation with all components that comprise systems including network topology.

Minimum Education and Experience: Bachelor's Degree in Computer Science, Engineering, Math, or equivalent5 years’ experience, 8 years of additional relevant experience may be substituted for education

Architect, senior Functional Responsibility: Extensive experience in design and development of IT architecture. Experience must include a wide range of work in creating diagrams and documentation with all components that comprise IT systems including network topology.

Minimum Education and Experience: Master's Degree in Computer Science, Engineering, Math, or equivalent, 10 years’ experience,10 years of additional relevant experience may be substituted for education

Customer Service Engineer Functional Responsibility: A Customer Service Engineer is able to quickly respond to end user requests for assistance when existing manuals and scripted responses are not sufficient to meet user needs. Must be able to interact with customers and diagnose problems and lead customers through the necessary steps to correct their issues.

Minimum Education and Experience: Bachelor's Degree, 8 years of additional relevant experience may be substituted for education

Database Administrator, Senior Functional Responsibility: A Senior Database Administrator can create, implement and manage expansive database administration programs. Has experience in reviewing database performance trends and identifying opportunities for improvement.

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Minimum Education and Experience: Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline is required, 5 years’ experience, 8 years of additional relevant experience may be substituted for education

Database Architect, Senior Functional Responsibility: A Senior Database Architect has vast experience in assessing various alternative products, tools, and approaches for data management. Can clearly define risks and benefits of various approaches for a given need. Can create overarching strategies for design.

Minimum Education and Experience: Master's Degree in computer science, electronics engineering or other engineering or technical discipline is required, 5 years’ experience, 10 years of additional relevant experience may be substituted for education

Developer Functional Responsibility: A Developer must have experience in analyzing customer needs and developing overall concept and design objectives. The developer must be able to create software in a variety of programming and for a variety of IT software applications. Must have experience in debugging and correcting errors in computer programs.

Minimum Education and Experience: Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline is required, 5 years’ experience, 8 years of additional relevant experience may be substituted for education

Developer, Expert Functional Responsibility: An Expert Developer must create software development plans and strategies. Must be have experience in developing and implementing algorithms. Must have experience in database design. Oversee work of developers.

Conduct quality control of software development. Conduct proactive risk identification and mitigation of software development process. Must have experience in devising possible solutions to predicted problems, evaluating other options; working as part of a team, which may be established purely for a particular project, to write a specific section of the program; combining all elements of the program design and testing it; testing sample data-sets to check that output from the program works as intended.

Minimum Education and Experience: Master's Degree in computer science, electronics engineering or other engineering or technical discipline is required, 15 years’ experience, 10 years of additional relevant experience may be substituted for education

Developer, Junior Functional Responsibility: A Junior Developer must have experience in the creation of error free software code under the direction and supervision of senior software development managers. Must have experience in both windows and web development environments. Must be able to write software documentation.

Minimum Education and Experience: Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline is required, 8 years of additional relevant experience may be substituted for education

Developer, Senior Functional Responsibility: A Senior Developer must be able to create logical and functional software code in a variety of languages. Must have experience in understanding and articulating the benefits and risks associated with different coding languages in different functional environments. Must have experience reacting to problems and correcting the program as necessary.

Contract Number: 47QTCA19D00FS P a g e | 11 electronics engineering or other engineering or technical discipline is required, 8 years’ experience, 8 years of additional relevant experience may be substituted for education

Development Manager Functional Responsibility: The Development Manager must have experience creating work breakdown structures and development of program schedules and assigning software development team personnel to tasks. Must have experience in the tracking resources and expenditures and in ensuring program success.

Minimum Education and Experience: Bachelor's Degree in computer science, engineering management or other engineering or technical discipline is required, 8 years’ experience, 8 years of additional relevant experience may be substituted for education

Engineering Architecture Analyst, Senior Functional Responsibility: A Senior Engineering Architecture Analyst has extensive experience coordinating with program and project leaders to analyze IT system and network architecture. Has the knowledge and skill to clearly identify strategies for addressing requirements, risks, and issues. Can effectively conduct trade-off analysis of requirements against fiscal, schedule, and performance issues. Is able to quickly resolve issues and create architectural vision.

Minimum Education and Experience: Master's Degree in computer science, electronics engineering or other engineering or technical discipline is required, 10 years’ experience, 10 years of additional relevant experience may be substituted for education

ERP Programmer Functional Responsibility: An ERP Programmer has experience in designing, coding, developing, testing and documenting enterprise resource programs using advanced technologies, such as IP or web-based technology. Technologies include HTML, CGI applications, PERL or Javascript, and Java. Does modifications to, and maintenance of, existing programs and procedures. May be required to create procedural forms and documentation, including flow charts and system documentation. May lead a small team of programmers on a project.

Minimum Education and Experience: Bachelor's Degree in Computer Science, Engineering, Math, or equivalent, 4 years’ experience, 8 years of additional relevant experience may be substituted for education

Functional Analyst, Junior Functional Responsibility: A Junior Functional Analyst must have experience to analyze, validate, specify, and verify requirements defined by project leads to include customers and end users. Position will report to a Senior Functional Analyst.

Minimum Education and Experience Bachelor's Degree in engineering, or a related scientific or technical discipline is required, 8 years of additional relevant experience may be substituted for education

Functional Analyst, Senior Functional Responsibility: A Senior Functional Analyst must have experience working with customers, users and project leads in analyzing, designing, implementing and supporting a wide variety of IT business systems covering many diverse applications such as healthcare and financial systems.

Minimum Education and Experience: Master's Degree in engineering, or a related scientific or technical discipline is required, 10 years’ experience, 10 years of additional relevant experience may be substituted for education

Functional Area Analyst

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Functional Responsibility: The Functional Area Analyst must have experience with the analysis of business, functional, technical, activities, and events. Analyst is responsible for working with users and customers to document and strategize for process improvements for current business processes (business process reengineering).

Responsible for providing market research on conditions that impact the overall operational efficiency of an organization and identifying symptoms for process improvement.

Minimum Education and Experience: Bachelor's Degree in engineering, or a related scientific or technical discipline is required, 5 years’ experience, 8 years of additional relevant experience may be substituted for education

Functional Area Expert II Functional Responsibility: A Functional Area Expert II must have experience and deep knowledge of business, functional and technical areas/disciplines and be able to conduct research on special areas. Must have experience with proposing new solutions to problems in the areas of their functional expertise. Must be able to work and analyze both independently and as part of a team.

Minimum Education and Experience: Bachelor's Degree in engineering, or a related scientific or technical discipline is required, 10 years’ experience, 8 years of additional relevant experience may be substituted for education

HVAC Expert, Senior Functional Responsibility: A Senior HVAC Expert is able to conduct trouble shooting of efforts on HVAC systems. Must have experience in coordinating with various individuals such as architects and engineers to identify appropriate HVAC systems in an IT environment for installation in new facilities and replacing systems in existing facilities.

Minimum Education and Experience: AA or 2 year technical school in related field, 10 years’ experience, 4 years of additional relevant experience may be substituted for education

HVAC Specialist Functional Responsibility: HVAC Specialist must have prior experience in installing, operating, and maintaining Heating, Ventilation and Air Conditioning (HVAC) systems in an IT Environment.

Minimum Education and Experience: High school or GED, 3 years experience

Installation Engineer Functional Responsibility: An Installation Engineer has experience in executing the deployment of simple and complex IT systems, networks hardware and software and ensuring that that systems are functioning properly upon installation. Has the ability to solve issues that arise on site. Has experience in a variety of deployment environments and execute based on written and verbal instruction.

Minimum Education and Experience: Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline is required, 5 years’ experience, 2 years of work may be substituted for 1 year of education

Integration Engineer Functional Responsibility: An Integration Engineer must have experience in the coordination and integration of multiple IT systems/subsystems into an operational unit, ensuring full functional and performance capabilities are retained. The integration engineer must be experienced in introducing new hardware or software into a new or existing environment while minimizing disruption and mitigating risks.

Minimum Education and Experience: Bachelor's Degree in Computer Science, Contract Number: 47QTCA19D00FS P a g e | 13

Engineering, Math, or equivalent, 8 years of additional relevant experience may be substituted for education

Integration Engineer, Senior Functional Responsibility: A Senior Integration Engineer must have experience in the creation of strategies and plans for integration of multiple IT systems/subsystems into an operational unit, ensuring full functional and performance capabilities are retained. The integration engineer must be experienced in introducing new hardware or software into a new or existing environment while minimizing disruption and mitigating risks.

Minimum Education and Experience: Bachelor's Degree in Computer Science, Engineering, Math, or equivalent, 10 years’ experience, 10 years of additional relevant experience may be substituted for education

Modeling and Simulation Engineer Functional Responsibility: A Modeling and Simulation Engineer has experience in creating and applying simulation models that allow manipulation of variables as defined by customer using a variety of modeling and simulation tools. Knowledge of software modeling and device characterization, hard and soft modeling development, parametric testing, and measurement automation. Must have experience in the construction of simulations to customer specifications.

Minimum Education and Experience: Bachelor's Degree of Computer Science, Engineering, Math, or equivalent, 5 years’ experience, 8 years of additional relevant experience may be substituted for education

Network Administrator Functional Responsibility: A Network Administrator has experience in managing, monitoring and configuring the routine operations and maintenance of computer systems in a variety of different networks to include high volume/high availability systems. Must have experience responding and resolving problems quickly. Must have the skills to implement agency policy regarding computer access and implement firewalls.

Minimum Education and Experience: Bachelor's Degree of computer science, electronics engineering or other engineering or technical discipline is required, 8 years of additional relevant experience may be substituted for education

Network Administrator, Senior Functional Responsibility: A Senior Network Administrator has the skills of the Network Administrator but is able to work with multiple teams f administrators involving multiple diverse networks at both the enterprise and local level. Has the knowledge to create plans to assure effective management, operations, and maintenance of systems and/or networks. Is cognizant of all agency policies regarding computer access and firewall and network protection technologies and creates the plans to implement.

Minimum Education and Experience: Bachelor's Degree of computer science, electronics engineering or other engineering or technical discipline is required, 5 years’ experience, 8 years of additional relevant experience may be substituted for education

Network Engineer Functional Responsibility: The Network Engineer plans, supports and evaluates complex existing network systems and make recommendations for resources required to maintain and/or expand service levels. This resource will provide highly skilled technical assistance in network planning, engineering and architecture. Also provides and develops technical standards and interface applications; identifies and evaluates new products; provide solutions for network problems. Interfaces with internal/external customers and vendors to determine system needs. Plans and incorporates how new network resources and applications will exist on the network. Provide monthly metrics for

Contract Number: 47QTCA19D00FS P a g e | 14 network availability and bandwidth usage as well as other metrics as requested.

Responsible for network capacity planning. Use network management tools to discover, map and maintain the network. Responsible for network equipment OS and version upgrades. Responsible for conducting research of new technologies and implementation strategies. Monitor and maintain network interfaces to insure its highest level of performance and makes modifications and enhancements as needed. Responsible for documenting procedures and keeping network diagrams and related material up to date.

Handle escalated user problems, questions, and request on network issues. Work with other groups within IS to resolve network related issues as needed. Leads and directs work of other Network Engineers.

Minimum Education and Experience: Bachelor's Degree of computer science, electronics engineering or other engineering or technical discipline is required, 5 years’ experience, 8 years of additional relevant experience may be substituted for education

Product Analyst, Senior Functional Responsibility: A Senior Product Analyst must have experience in assessing various developer toolkits, identifying strengths and weaknesses for use in different environments. A senior Product analyst must be able to evaluate software or hardware products and be able to evaluate the risks and benefits of incorporating these products in various IT systems and networks.

Minimum Education and Experience: Bachelor's Degree of Business Discipline,10 years’ experience, 8 years of additional relevant experience may be substituted for education

Program Analyst, Expert Functional Responsibility: An Expert Program Analyst must have the skill set of a senior PA but also be able to create new methods of gathering and analyzing source data to evaluate program effectiveness and analyze business processes.

Minimum Education and Experience: Master's Degree in Business Discipline, 15 years’ experience, 10 years of additional relevant experience may be substituted for education

Program Analyst, Senior Functional Responsibility: A Senior Program Analyst must have knowledge in how to plan, analyze and evaluate the effectiveness of operating programs. Must be able to use source data to evaluate the effectiveness of programs and business processes. Must be able to use qualitative and quantitative analytical skills to assess the effectiveness of the operations. Senior PA must be able to effectively manipulate data to present program status and make recommendations on improving business processes.

Minimum Education and Experience: Bachelor's Degree in Business Discipline, 10 years’ experience, 8 years of additional relevant experience may be substituted for education

Program Manager Functional Responsibility: A Program Manager must have experience with diverse IT projects both large and small. Must be able to manage a portfolio of projects. Must be well versed in full systems development life cycle, enterprise wide network engineering, strategic information planning, business process reengineering, structure and management practices. Must be able to identify and mitigate risks to the program. Must be able to manage to cost, schedule and performance.

Minimum Education and Experience: Master's Degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline, 15 years’ experience, 10 years of additional relevant experience may be substituted for education

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Project Analyst Functional Responsibility: The Project Analyst must have experience in creating, applying and maintaining tools to track program, project, or task performance data, including cost, schedule, and performance data. Must have experience in the creation of routine and ad hoc reports. Must be able to provide oral and written discussion of analytical findings using narrative and graphic forms.

Minimum Education and Experience: Bachelor's Degree in Business Discipline, 5 years’ experience, 8 years of additional relevant experience may be substituted for education

Project Manager Functional Responsibility: A Project Manager must have experience managing Information Technology related projects. Must be well versed in life cycle and project management methodologies. Must have experience in tracking costs, schedule and performance progress. Must be able to identify and mitigate risks.

Minimum Education and Experience: Bachelor's Degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline, 10 years’ experience, 8 years of additional relevant experience may be substituted for education

Security Analyst, Senior Functional Responsibility: A Senior Security Analyst has experience in managing teams of security analysts. Is able to effectively leverage vast detailed knowledge and familiarity with security discipline. Has thorough knowledge of security principles, concepts, policy and regulations. is able to identify risks in security systems and work with technical experts to resolve security issues. Possess ability to identify key concepts, factors and risks based on conversations and document these in clear and concise narrative or graphic reports.

Minimum Education and Experience: Master's Degree computer science, electronics engineering or other engineering or technical discipline is required, 5 years’ experience, 10 years of additional relevant experience may be substituted for education

Software Engineer Functional Responsibility: A Software Engineer has experience in developing computer software code. Should have experience in a variety of software programming languages. Should have experience in a variety of business systems and applications.

Also has experience in designing, testing, debugging and documenting software.

Minimum Education and Experience: Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline is required, 8 years of additional relevant experience may be substituted for education

Software Engineer, senior Functional Responsibility: A Senior Software Engineer has extensive experience and knowledge to design, code, test, debug and document software in a variety of programming languages. Has the knowledge of the latest programming languages and techniques.. Has extensive experience in creating strategies for developing IT systems and applications. Has experience in evaluating alternative approaches and selecting optimal approaches.

Minimum Education and Experience: Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline is required, 5 years’ experience, 8 years of additional relevant experience may be substituted for education

Software/System Architect Functional Responsibility: The Software/System Architect must be able to work with

Contract Number: 47QTCA19D00FS P a g e | 16 program and project leaders to define and create the architectural depictions and documents, ensuring logical flow, and address all issues. Has experience with a variety of software programs and languages and has some experience in programming. Must be able to design and discuss system strategies for platform, applications and networks.

Minimum Education and Experience: Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline is required, 5 years’ experience, 8 years of additional relevant experience may be substituted for education

Software/System Architect, Senior Functional Responsibility: A Senior Software/System Architect must have extensive experience in the coordination of program and project leaders to identify requirements for system architecture. Must be able to identify strategies for addressing requirements. Must have extensive experience with analysis of requirements against fiscal, schedule, and performance issues. Has extensive experience in taking program requirements and is able to create an architecture vision having experience in high volume and high availability networks and systems. Experience in creating and conveying to team members the architectural vision for a program or project. Is responsible for dictating design choices to software developers, including but not limited to: platforms, coding and technical levels. Experience in establishing and enforcing standards and practices.

Overseeing the development team, he manages the full life cycle of the software development process. Has extensive software development experience and thorough knowledge of a variety of programming languages and logic.

Minimum Education and Experience: Master's Degree computer science, electronics engineering or other engineering or technical discipline is required, 10 years’ experience, 10 years of additional relevant experience may be substituted for education

Senior Installation Engineer (Tools/DevOps) Functional Responsibility: A Senior Installation Engineer has experience in creating plans and approaches for executing product installation. Has extensive experience in working with site managers in execution of installations. Has strong background in installing a variety of IT systems, networks, hardware and software in a variety of complex and simple installation sites. Has ability to identify potential risks, create strategies for mitigating risks. Oversees all aspects on an IT deployment ensuring full commissioning is completed.

Minimum Education and Experience: Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline is required, 10 years’ experience, 8 years of additional relevant experience may be substituted for education

System Administrator Functional Responsibility: A System Administrator must have experience in conducting routine system administration tasks and logging data in system admin logs. Systems administrators are responsible for maintaining system efficiency. Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems. Must have knowledge on a number of debugging protocols and processes. Must be able to troubleshoot problems and issues identified by customers and implement corrective actions quickly.

Minimum Education and Experience: Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline is required, 8 years of additional relevant experience may be substituted for education

System Administrator, Senior Functional Responsibility: A Senior System Administrator has the thorough knowledge to create plans to assure effective management, operations, and maintenance of systems and/or networks. Manages teams of system admins and can prioritize work and identify

Contract Number: 47QTCA19D00FS P a g e | 17 high risk critical problems and dedicate appropriate resources. Ha extensive knowledge of a wide variety of systems and networks to include high volume/high availability systems.

Minimum Education and Experience: Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline is required, 5 years’ experience, 8 years of additional relevant experience may be substituted for education

System Administration Technician Functional Responsibility: Systems administration technicians maintain system efficiency. Troubleshoots a wide variety of systems and networks. Uses debugging protocols and processes. Troubleshoots problems and issues identified by customers and implements corrective actions.

Minimum Education and Experience: High school or GED

System Architect Functional Responsibility: A System Architect must have experience and understand the relationship between applications, operating systems, hardware and software. Must have experience in creating a network architecture that takes all factors of a network into consideration such as functional requirements, technical considerations, business processes and end users. Must have experience in creating a wide variety of IT system architectures that are beneficial and can be implemented. Must have experience in total system design including networks.

Minimum Education and Experience: Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline is required, 5 years’ experience, 8 years of additional relevant experience may be substituted for education

Systems Engineer, Junior Functional Responsibility: A Junior Systems Engineer provides some technical support in system architecture, system design, system integration and technical management.

Assists in providing technical input to the systems engineering process. May assist in developing and implementing installation plans. May assist in preparation and presentation of systems assurance reviews. Identifies requirements and deficiencies in hardware and software products.

Minimum Education and Experience: Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline is required, 8 years of additional relevant experience may be substituted for education

Systems Engineer, Senior Functional Responsibility: A Senior Systems Engineer provides technical support in system architecture, system design, system integration and technical management.

Assists in providing technical input to the systems engineering process. Leads teams in developing application and technical plans. Guide customers in the installation and use of strategic products through education and guidance, first-use and tuning assistance problem solving and critical situation resolution.

Minimum Education and Experience: Master's Degree in computer science, electronics engineering or other engineering or technical discipline is required, 10 years’ experience, 10 years of additional relevant experience may be substituted for education

System Installation Engineer Functional Responsibility: A System Installation Engineer has experience in executing the deployment of simple and complex IT systems and ensuring that the systems are functioning properly upon installation. Has the ability to solve issues that arise on site.

Has experience in a variety of deployment environments and execute based on written

Contract Number: 47QTCA19D00FS P a g e | 18 and verbal instruction.

Minimum Education and Experience: Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline is required, 8 years of additional relevant experience may be substituted for education

System Maintenance Engineer Functional Responsibility: A System Maintenance Engineer can effectively conduct complex maintenance tasks for IT systems and products in a variety of different and complex environments and can train and monitor maintenance technicians in the execution of written and oral tasking.

Minimum Education and Experience: Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline is required, 8 years of additional relevant experience may be substituted for education

System Maintenance Manager Functional Responsibility: A System Maintenance Manager can create, implement, and oversee plans to assure effective maintenance of systems and/or networks. Has experience in reviewing maintenance history and trends to identify evolutionary problems.

Experience in maintaining a variety of systems and networks to include high volume/high availability systems. Experience in managing teams of technicians and engineers supporting a large scale IT organization.

Minimum Education and Experience: Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline is required, 5 years’ experience, 8 years of additional relevant experience may be substituted for education

System Maintenance Technician Functional Responsibility: A Systems Maintenance Technician has experience in conducting routine system maintenance tasks. Can maintain and input in system maintenance logs. Is able to effectively operate under the supervision of a System Administrator and/or Maintenance Engineer.

Minimum Education and Experience: High school or GED

System Maintenance Technician II Functional Responsibility: In addition to the experience of a system maintenance technician is also able to understand the routine system maintenance tasks and is able to plan and schedule those tasks for the IT networks without disrupting normal workflow.

Able to identify needs for emergent maintenance and assess appropriate course of action.