MAS - Wete And Company Incorporated - 47QTCA19D00FL

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE CATALOG/PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage!

is http://www.gsaadvantage.gov

SCHEDULE TITLE: Federal Supply Schedule MAS – General Purpose Commercial Information Technology Equipment, Software, and Services

CONTRACT NUMBER: 47QTCA19D00FL

CONTRACT PERIOD: July 18, 2019 – July 17, 2024

For more information on ordering from Federal Supply go to this website: www.gsa.gov/schedules

CONTRACTOR: Wete & Company 14003 Barkham Court Laurel, MD 20707-5442

Phone number: 301-325-9218 Fax number: N/A E-Mail: dorothyw@weteinc.com

CONTRACTOR’S ADMINISTRATION SOURCE: Dorothy Wete, President 14003 Barkham Court Laurel, MD 20707-5442 Phone number: 301-325-9218 Fax number: N/A E-Mail: dorothyw@weteinc.com

BUSINESS SIZE: Small Business

CUSTOMER INFORMATION:

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)

SIN DESCRIPTION

54151S Information Technology Professional Services OLM Order-Level Materials (OLMs)

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN: N/A Services

1c. HOURLY RATES (Services only): See pricelist

2. MAXIMUM ORDER*: $500,000.00 per SIN MAS

NOTE TO ORDERING ACTIVITIES: *If the best value selection places your order over the Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contactor for a better price. The contractor may (1) offer a new price for this requirement (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

http://www.gsaadvantage.gov/ http://www.gsa.gov/schedules

3. MINIMUM ORDER: $100.00

4. GEOGRAPHIC COVERAGE: Domestic, 48 states, Washington, DC

5. POINT(S) OF PRODUCTION: Services N/A

6. DISCOUNT FROM LIST PRICES: GSA Net Prices are shown on the attached GSA Pricelist. Negotiated discount has been applied and the IFF has been added.

7. QUANTITY DISCOUNT(S): None

8. PROMPT PAYMENT TERMS: None

9.a Government Purchase Cards must be accepted at or below the micro-purchase threshold.

9.b Government Purchase Cards are accepted above the micro-purchase threshold. Contact contractor for limit.

10. FOREIGN ITEMS: N/A

11a. TIME OF DELIVERY: N/A Services

11b. EXPEDITED DELIVERY: N/A Services

11c. OVERNIGHT AND 2-DAY DELIVERY: N/A Services

11d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to affect a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

12. FOB POINT: Destination

13a. ORDERING ADDRESS: Same as contractor

13b. ORDERING PROCEDURES: Ordering activities shall use the ordering procedures described in Federal Acquisition Regulation 8.405-3 when placing an order or establishing a BPA for supplies or services. The ordering procedures, information on Blanket Purchase Agreements (BPA’s) and a sample BPA can be found at the GSA/FSS Schedule Homepage (fss.gsa.gov/schedules).

14. PAYMENT ADDRESS: Same as contractor

15. WARRANTY PROVISION: N/A services

16. EXPORT PACKING CHARGES: Not applicable

17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE: (any thresholds above the micropurchase level may be inserted by contractor)

18. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE):

N/A

19. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

20. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY DISCOUNTS

FROM LIST PRICES (IF AVAILABLE): N/A

20a. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): N/A

21. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

22. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A

23. PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A

24a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): N/A

24b. Section 508 Compliance for Electronic and Information Technology (EIT): N/A

25. DUNS NUMBER: 14-594-9603

26. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT (SAM) DATABASE:

Contractor has an Active Registration in the SAM database.

27. Labor Category Pricing & Descriptions:

*Offeror has read and acknowledges the requirements pertaining to the Service Contract Act (SCA) pursuant to clauses 52.222-41, 52.222-42, 52.222-43, and 52.222-49, but is not offering any labor categories/services that are covered by the Department of Labor Directory of Service Occupations. The offeror understands its obligations to compensate its employees in accordance with the prevailing wage determination for any work performed by any of its employees under a resultant contract or task order placed against the contract for services covered by the Service Contract Act

Labor Category Name Labor Category Description Min Yrs Experience

Min Education

Business Integration Analyst 1

General Experience: Business Integration Analysts (1s) have been trained in systems development and/or training methodologies and may possess a security clearance.

Functional Responsibility: Business Integration Analyst (1)s apply their strong analytical and technical skills to assist in implementing business solutions.

Business Integration Analysts are directed to exercise core skills on projects, or they may direct small teams. A Business Integration Analyst (1) is qualified to perform tasks such as:

• Document an organization’s current business process flows

• Design, code and test functional components of information systems according to project specifications

• Identify and document functional requirements for information systems

• Develop project documentation and user training materials according to program specifications

• Conduct user training sessions

• Prepare communications plans

• Produce database extracts

0 Bachelors

Min Education

• Provide technical support to software development teams

• Perform program management support tasks, such as status reporting and work plan maintenance

Business Integration Analyst 2

General Experience: Business Integration Analysts (2)s possess at least 1 year of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration Analyst (2)s apply their strong analytical and technical skills to assist in implementing business solutions.

Business Integration Analysts are directed to exercise core skills on projects, or they may direct small teams. A Business Integration Analyst (2) is qualified to perform tasks such as:

• Document an organization’s current business process flows

• Design, code and test functional components of information systems according to project specifications

• Identify and document functional requirements for information systems

• Develop project documentation and user training materials according to program specifications

• Conduct user training sessions

• Prepare communications plans

• Produce database extracts

• Provide technical support to software development teams

• Perform program management support tasks, such as status reporting and work plan maintenance

1 Bachelors

Business Integration Analyst 3

General Experience: Business Integration Analysts (3)s possess 1 to 2 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

1 Bachelors

Min Education

Functional Responsibility: Business Integration Analyst (3)s apply their strong analytical and technical skills to assist in implementing business solutions.

Business Integration Analysts are directed to exercise core skills on projects, or they may direct small teams. A Business Integration Analyst (3) is qualified to perform tasks such as:

• Document an organization’s current business process flows

• Design, code and test functional components of information systems according to project specifications

• Identify and document functional requirements for information systems

• Develop project documentation and user training materials according to program specifications

• Conduct user training sessions

• Prepare communications plans

• Produce database extracts

• Provide technical support to software development teams

Analyst 4

General Experience: Business Integration Analysts (4)s possess at least 2 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility: Business Integration Analyst (4)s apply their strong analytical and technical skills to assist in implementing business solutions.

Business Integration Analysts are directed to exercise core skills on projects, or they may direct small teams. A Business Integration Analyst (4) is qualified to perform tasks such as:

• Document an organization’s current business process flows

2 Bachelors

Min Education

• Design, code and test functional components of information systems according to project specifications

• Identify and document functional requirements for information systems

• Develop project documentation and user training materials according to program specifications

• Conduct user training sessions

• Prepare communications plans

• Produce database extracts

• Provide technical support to software development teams

Consultant 1

General Experience. Business Integration Consultant (1)s possess at least 2 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration Consultant (1)s apply their advanced skills and experience in systems development, detailed knowledge of business processes, technical background and supervisory skills to implement business solutions. On Accenture projects, Business Integration Consultants provide direction to project teams and interact with clients at the supervisory level. A Business Integration Consultant (1) is qualified to perform tasks such as:

• Develop functional and technical information system designs

• Supervise business integration analysts in the development of software designs, computer programming, system testing or training curricula

• Lead business process redesign teams in the development of new business process architectures

• Design training programs for information systems users

Min Education

• Participate in quality reviews to ensure work complies with specified standards

• Develop team work plans

• Perform workflow analyses

• Design and manage databases

• Define information systems requirements

• Assist in project budget preparation

Consultant 2

General Experience. Business Integration Consultant (2)s possess at least 3 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration Consultant (2)s apply their advanced skills and experience in systems development, detailed knowledge of business processes, technical background and supervisory skills to implement business solutions. On Accenture projects, Business Integration Consultants provide direction to project teams and interact with clients at the supervisory level. A Business Integration Consultant (2) is qualified to perform tasks such as:

• Develop functional and technical information system designs

• Supervise business integration analysts in the development of software designs, computer programming, system testing or training curricula

• Lead business process redesign teams in the development of new business process architectures.

• Design training programs for information systems users

• Participate in quality reviews to ensure work complies with specified standards

• Develop team work plans

• Perform workflow analyses

• Design and manage databases

• Define information systems requirements

3 Bachelors

Min Education

Business Integration Consultant 3

General Experience. Business Integration Consultant (3)s possess at least 4 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration Consultant (3)s apply their advanced skills and experience in systems development, detailed knowledge of business processes, technical background and supervisory skills to implement business solutions. On Accenture projects, Business Integration Consultants provide direction to project teams and interact with clients at the supervisory level. A Business Integration Consultant (3) is qualified to perform tasks such as:

• Develop functional and technical information system designs

• Supervise business integration analysts in the development of software designs, computer programming, system testing or training curricula

• Lead business process redesign teams in the development of new business process architectures

• Design training programs for information systems users

• Participate in quality reviews to ensure work complies with specified standards

• Develop team work plans

• Perform workflow analyses

• Design and manage databases

• Define information systems requirements

• Assist in project budget preparation

4 Bachelors

Business Integration Consultant 4

General Experience. Business Integration Consultant (4)s possess at least 5 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration Consultant (4)s apply their advanced skills and experience in systems development, detailed knowledge

5 Bachelors

Min Education of business processes, technical background and supervisory skills to implement business solutions. On Accenture projects, Business Integration Consultants provide direction to project teams and interact with clients at the supervisory level. A Business Integration Consultant (4) is qualified to perform tasks such as:

• Develop functional and technical information system designs

• Supervise business integration analysts in the development of software designs, computer programming, system testing or training curricula

• Lead business process redesign teams in the development of new business process architectures

• Design training programs for information systems users

• Participate in quality reviews to ensure work complies with specified standards

• Develop team work plans

• Perform workflow analyses

• Design and manage databases

• Define information systems requirements

Manager 1

General Experience. Business Integration Manager (1)s possess at least 5 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration Manager (1)s apply their broad management skills and specialized functional and technical expertise to guide project teams in delivering client solutions or to manage the day-to-day operations of Accenture projects.

Business Integration Managers provide subject matter expertise in industry, process or technology areas. A Business Integration Manager (1) is qualified to perform such tasks as:

• Plan and manage the work of information systems project teams

5 Bachelors

Min Education

• Design and implement new organization structures

• Conceptual design and development of training curricula

• Assist an organization translate its vision and strategy into core human resource and business processes

• Lead clients through streamlining, reengineering and transforming business processes

• Develop and execute project budgets

Manager 2

General Experience. Business Integration Manager (2)s possess at least 6 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration Manager (2)s apply their broad management skills and specialized functional and technical expertise to guide project teams in delivering client solutions or to manage the day-to-day operations of Accenture projects.

Business Integration Managers provide subject matter expertise in industry, process or technology areas. A Business Integration Manager (2) is qualified to perform such tasks as:

• Plan and manage the work of information systems project teams

• Design and implement new organization structures

• Conceptual design and development of training curricula

• Assist an organization translate its vision and strategy into core human resource and business processes

• Lead clients through streamlining, reengineering and transforming business processes

• Develop and execute project budgets

6 Bachelors

Business Integration Manager 3

General Experience. Business Integration Manager (3)s possess at least 7 years of experience in information systems implementation, change management efforts or

7 Bachelors

Min Education business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration Manager (3)s apply their broad management skills and specialized functional and technical expertise to guide project teams in delivering client solutions or to manage the day-to-day operations of Accenture projects.

Business Integration Managers provide subject matter expertise in industry, process or technology areas. A Business Integration Manager (3) is qualified to perform such tasks as:

• Plan and manage the work of information systems project teams

• Design and implement new organization structures

• Conceptual design and development of training curricula

• Assist an organization translate its vision and strategy into core human resource and business processes

• Lead clients through streamlining, reengineering and

Manager 4

General Experience. Business Integration Manager (4)s possess at least 8 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration Manager (4)s apply their broad management skills and specialized functional and technical expertise to guide project teams in delivering client solutions or to manage the day-to-day operations of Accenture projects.

Business Integration Managers provide subject matter expertise in industry, process or technology areas. A Business Integration Manager (4) is qualified to perform such tasks as:

• Plan and manage the work of information systems project teams

8 Bachelors

Min Education

• Design and implement new organization structures

• Conceptual design and development of training curricula

• Assist an organization translate its vision and strategy into core human resource and business processes

• Lead clients through streamlining, reengineering and

Business Integration Senior Manager 1

General Experience. Business Integration Senior Manager (1)s at least 8 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration Senior Manager (1)s apply their broad management skills and specialized functional and technical expertise to lead complex, large projects in delivering client solutions or to manage the operations of multiple Accenture projects. Business Integration Senior Managers provide subject matter expertise in industry, process or technology areas. A Business Integration Senior Manager (1) is qualified to perform such tasks as:

• Plan and manage the work of information systems project teams

• Design and implement new organization structures

• Conceptual design and development of training curricula

• Work with client executives to facilitate organizational change programs and realize business goals

• Lead clients through streamlining, reengineering and transforming business processes

• Ensure consistency of quality across multiple projects

• Manage client contracts

Min Education

Business Integration Senior Manager 2

General Experience. Business Integration Senior Manager (2)s at least 9 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration Senior Manager (2)s apply their broad management skills and specialized functional and technical expertise to lead complex, large projects in delivering client solutions or to manage the operations of multiple Accenture projects. Business Integration Senior Managers provide subject matter expertise in industry, process or technology areas. A Business Integration Senior Manager (2) is qualified to perform such tasks as

• Plan and manage the work of information systems project teams

• Design and implement new organization structures

• Conceptual design and development of training curricula

• Work with client executives to facilitate organizational change programs and realize business goals

• Lead clients through streamlining, reengineering and transforming business processes

• Ensure consistency of quality across multiple projects

• Manage client contracts

9 Bachelors

Business Integration Senior Manager 3

General Experience. Business Integration Senior Manager (3)s at least 10 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration Senior Manager (3)s apply their broad management skills and specialized functional and technical expertise to lead complex, large projects in delivering client solutions or to manage the operations of multiple Accenture projects. Business Integration Senior Managers provide subject matter expertise in industry, process or

10 Bachelors

Min Education technology areas. A Business Integration Senior Manager (3) is qualified to perform such tasks as:

• Plan and manage the work of information systems project teams

• Design and implement new organization structures

• Conceptual design and development of training curricula

• Work with client executives to facilitate organizational change programs and realize business goals

• Lead clients through streamlining, reengineering and transforming business processes

• Ensure consistency of quality across multiple projects

• Manage client contracts

Associate Partner 1

General Experience. Business Integration Associate Partner (1)s possess at least 10 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration Associate Partner (1)s have management authority for client engagements. In this capacity, they apply their extensive experience in planning and managing large scale, complex projects to control overall project scope, budgets and schedules for multi-project engagements. Business Integration Associate Partner (1)s perform such duties as

• Set overall policy direction for client engagements

• Communicate with Business Integration Partner and client executive management to ensure critical issues are addressed

• Provide expert guidance to projects in industry and functional areas

• Act as senior client liaison

• Oversee contract and financial management of one or more client engagements

Min Education

Business Integration Associate Partner 2

General Experience. Business Integration Associate Partner (2)s possess at least 11 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration Associate Partner (2)s have management authority for client engagements. In this capacity, they apply their extensive experience in planning and managing large scale, complex projects to control overall project scope, budgets and schedules for multi-project engagements. Business Integration Associate Partner (2)s perform such duties as:

• Set overall policy direction for client engagements

• Communicate with Business Integration Partner and client executive management to ensure critical issues are addressed

• Provide expert guidance to projects in industry and functional areas

• Act as senior client liaison

• Oversee contract and financial management of one or more client engagements

11 Bachelors

Business Integration Associate Partner 3

General Experience. Business Integration Associate Partner (3)s possess at least 12 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration Associate Partner (3)s have management authority for client engagements. In this capacity, they apply their extensive experience in planning and managing large scale, complex projects to control overall project scope, budgets and schedules for multi-project engagements. Business Integration Associate Partner (3)s perform such duties as

• Set overall policy direction for client engagements

12 Bachelors

Min Education

• Communicate with Business Integration Partner and client executive management to ensure critical issues are addressed

• Provide expert guidance to projects in industry and functional areas

• Act as senior client liaison

• Oversee contract and financial management of one or more client engagements

Associate Partner 4

General Experience. Business Integration Associate Partner (4)s possess at least 13 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance Functional Responsibility. Business Integration Associate Partner (4)s have management authority for client engagements. In this capacity, they apply their extensive experience in planning and managing large scale, complex projects to control overall project scope, budgets and schedules for multi-project engagements. Business Integration Associate Partner (4)s perform such duties as

• Set overall policy direction for client engagements

• Communicate with Business Integration Partner and client executive management to ensure critical issues are addressed

• Provide expert guidance to projects in industry and functional areas

• Act as senior client liaison

• Oversee contract and financial management of one or more client engagements

13 Bachelors

Business Integration Partner

General Experience. Business Integration Partners possess at least 12 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance Functional Responsibility. A Business Integration Partner has overall accountability for business solution programs. Business Integration Partners are responsible for product delivery and financial management of client

12 Bachelors

Min Education engagements. A Business Integration Partner performs independent quality assurance reviews of program performance and deliverables to ensure that contractual obligations are being met. Business Integration Partners also are recognized experts in the areas of business process redesign, technical architecture, organizational change or specific industries. They lend thought leadership to engagement teams in developing creative solutions to client business problems.

Education Substitutions for Additional 54151S Labor Categories:

Degree Experience Equivalent Bachelors Associates degree plus two years’ experience

Masters Bachelors degree plus two years of experience, or Associates degree plus four years experience

PhD/Doctorate Masters degree plus two years experience or Bachelors degree plus four years experience or Associates degree plus six years experience

The years of experience substituted may be used to satisfy education requirements.

Completion of higher education which has not yet resulted in a degree may be counted as one-for-one years of experience for each year of higher education and may be used to satisfy education requirements.

Experience Substitutions for Additional 54151S Labor Categories:

Advanced Degree Equal-To Years of Experience Masters Two years

PhD/Doctorate Four years

May be used to satisfy experience requirements when the minimum Education requirements are met.

Min Education

Senior Program Manager The Senior Program Manager has overall accountability for business solution programs. Senior Program Managers may be responsible for product delivery and/or financial management of client engagements. A Senior Program Manager performs independent quality assurance reviews of program performance and deliverables. They lend thought leadership to engagement teams in developing creative solutions to client business problems.

15 Bachelors

Program Manager Program Managers plan and manage projects to control overall project scope, budgets and schedules for multi- project engagements. Program Managers maintain contractor interface with the senior levels of the customer’s organization, and consult with customer and contractor personnel to formulate and review task plans and deliverables, and provide conformance with program and project task schedules and costs and contractual obligations.

12 Bachelors

Project Manager The Project Manager manages, plans and coordinates activities of projects. This individual reviews project proposals or plans to determine schedule, funding limitations, procedures for accomplishing projects, staffing requirements and allotment of available resources to various phases of projects. The Project Manager establishes work plans and coordinates staffing for each phase of project and arranges for recruitment or assignment of project personnel. The Project Manager identifies functional or cross- functional requirements and resources required for each task.

10 Bachelors

Task Manager Task Managers apply their broad management skills and specialized functional and technical expertise to guide project teams in delivering client solutions or to manage the day-to-day operations. The Task Manager monitors quality across multiple projects. This individual establishes and maintains technical and financial reports to show progress of projects to management and customers, organizes and assigns responsibilities to subordinates, and oversees the assigned tasks.

7 Bachelors

Subject Matter Expert 1 The Subject Matter Expert 1 has industry experience in the relevant subject matter. This individual will use

Min Education information technology expertise and/or industry focus expertise in fulfilling the interpreted customer specification.

The Subject Matter Expert 1 is highly experienced in the industry with regard to information technology. The Subject Matter Expert 1 provides thought leadership related to current and future customer plans with regard to the stated information technology.

Subject Matter Expert 2 The Subject Matter Expert 2 has industry experience in the relevant subject matter. This individual will use information technology expertise and/or industry focus expertise in fulfilling the interpreted customer specification. The Subject Matter Expert 2 is an highly experienced in the industry with regard to information technology. The Subject Matter Expert 2 provides thought leadership related to current and future customer plans with regard to the stated information technology.

12 Bachelors

Subject Matter Expert 3 The Subject Matter Expert 3 has industry experience in the relevant subject matter. This individual will use information technology expertise and/or industry focus expertise in fulfilling the interpreted customer specification. The Subject Matter Expert 3 is highly experienced in the industry with regard to the stated information technology. The Subject Matter Expert 3 provides thought leadership related to current and future customer plans with regard to the stated information technology.

15 Bachelors

Technical Architect 1 The Technical Architect 1 provides thought leadership related to current and future customer plans with regard to the stated information technology. The Technical Architect 1 possesses knowledge of the future direction and trends associated with information technology. The Technical Architect 1s have experience in designing or implementing information architecture solutions for information technology. The Technical Architect 1 designs architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces.

7 Bachelors

Technical Architect 2 The Technical Architect 2 provides thought leadership related to current and future customer plans with regard

Min Education to the stated information technology. The Technical Architect 2 possesses knowledge of the future direction and trends associated with information technology. The Technical Architect 2s have experience in designing and implementing information architecture solutions for \ information technology. The Technical Architect 2 designs architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross- functional requirements and interfaces.

System Administrator 1 System Administrator 1s may develop, run tests on, implement, or maintain operating system and related software. The System Administrator 1s establish and implement standards for computer operations for compatibility between hardware and software, according to specifications and parameters. This individual troubleshoots and/or resolves software, operating system, and networking problems. The System Administrator 1 schedules, performs, or monitors system backups or, when necessary, performs data recoveries. The Level 1 performs more routine aspects of the position and is supervised by higher levels.

0 Bachelors in process

System Administrator 2 System Administrator 2s may develop, run tests on, implement, or maintain operating system and related software. The System Administrator 2s establish and implement standards for computer operations for compatibility between hardware and software, according to specifications and parameters. This individual troubleshoots and/or resolves software, operating system, and networking problems. The System Administrator 2 schedules, performs, or monitors system backups and, when necessary, performs data recoveries. Level 2 performs more varied and difficult tasks compared to Level 1, yet has less autonomy than Level 3.

3 Bachelors

System Administrator 3 System Administrator 3s may develop, run tests on, implement, or maintain operating system and related software. The System Administrator 3s establish and implement standards for computer operations for compatibility between hardware and software, according to specifications and parameters. This individual troubleshoots and/or resolves software, Min Education operating system, and networking problems. The System Administrator 3 schedules, performs, and/or monitors system backups and/or, when necessary, performs data recoveries. Level 3 is competent in subject matter and concepts and may lead individuals assisting in the work.

Database Administrator 1 Database Administrator 1 administers organization's databases, using database management system to organize and store data.

The Database Administrator 1 ascertains user requirements, creates computer databases, and tests and coordinates changes.

This individual interacts with development and end-user personnel to determine application data access requirements, transaction rates, volume analysis, and other pertinent data required to develop and maintain integrated databases. Level 1 performs more routine aspects of the position and is supervised by higher levels.

0 Bachelors in process

Database Administrator 2 Database Administrator 2 administers organization's databases, using database management system to organize and store data.

The Database Administrator 2 ascertains user requirements, creates computer databases, and tests and coordinates changes.

This individual interacts with development and end-user personnel to determine application data access requirements, transaction rates, volume analysis, and other pertinent data required to develop and maintain integrated databases. Level 2 performs more varied and difficult tasks compared to Level 1, yet has less autonomy than Level 3.

3 Bachelors

Database Administrator 3 Database Administrator 3 administers organization's databases, using database management system to organize and store data.

The Database Administrator 3 ascertains user requirements, creates computer databases, and tests and coordinates changes.

This individual interacts with development and end-user personnel to determine application data access requirements, transaction rates, volume analysis, and other pertinent data required to develop and maintain integrated databases. Level 3 is competent in subject matter and concepts and may lead individuals assisting in the work.

Min Education

Functional Specialist 1 The Functional Specialist 1s provide knowledge in industry, process or technology areas. The Functional Specialist 1 responsibilities may include

• Plan and manage the work of information systems project teams

• Design and implement new organization structures, conceptual design and development of training curricula

• Assist an organization to translate its vision and strategy into core human resource and business process

• Lead clients through streamlining, reengineering and transforming business processes

• Develop and execute project budgets Level 1 performs more routine aspects of the position and is supervised by higher levels.

3 Bachelors

Functional Specialist 2 The Functional Specialist 2s provide knowledge in industry, process or technology areas. The Functional Specialist 1 responsibilities may include

• Plan and manage the work of information systems project teams

• Design and implement new organization structures, conceptual design and development of training curricula

• Assist an organization to translate its vision and strategy into core human resource and business process

• Lead clients through streamlining, reengineering and transforming business processes

• Develop and execute project budgets Level 2 performs more varied and difficult tasks compared to Level 1, yet has less autonomy than Level 3.

5 Bachelors

Functional Specialist 3 The Functional Specialist 3s provide knowledge in industry, process or technology areas. The Functional Specialist 1 responsibilities may include

• Plan and manage the work of information systems project teams;

Min Education

• Design and implement new organization structures, conceptual design and development of training curricula

• Assist an organization to translate its vision and strategy into core human resource and business process

• Lead clients through streamlining, reengineering and transforming business processes

• Develop and execute project budgets Level 3 is competent in subject matter and concepts and may lead individuals assisting in the work.

Consultant 1 Consultant 1s apply their skills in such areas as systems development, knowledge of business processes, technical background or supervisory capacity to implement business solutions. For example, Consultants may perform tasks such as

• Develop functional and technical information system designs

• Supervise business integration analysts in the development of software designs, computer programming, system testing or training curricula

• Lead business process redesign teams in the development of new business process architectures

• Design training programs for information systems users

• Participate in quality reviews to ensure work complies with specified standards

• Develop team work plans

• Perform workflow analyses

• Design and manage databases

• Define information systems requirements

• Assist in project budget preparation.

Level 1 performs more routine aspects of the position and is supervised by higher levels.

Min Education

Consultant 2 Consultant 2s apply their skills in such areas as systems development, knowledge of business processes, technical background or supervisory capacity to implement business solutions. For example, Consultants may perform tasks such as

• Develop functional and technical information system designs

• Supervise business integration analysts in the development of software designs, computer programming, system testing or training curricula

• Lead business process redesign teams in the development of new business process architectures

• Design training programs for information systems users

• Participate in quality reviews to ensure work complies with specified standards

• Develop team work plans

• Perform workflow analyses

• Design and manage databases

• Define information systems requirements

• Assist in project budget preparation Level 2 performs more varied and difficult tasks compared to Level 1, yet has less autonomy than Level 3.

5 Bachelors

Consultant 3 Consultant 3s apply their skills in such areas as systems development, knowledge of business processes, technical background or supervisory capacity to implement business solutions. For example, Consultants may perform tasks such as

• Develop functional and technical information system designs

• Supervise business integration analysts in the development of software designs, computer programming, system testing or training curricula

Min Education

• Lead business process redesign teams in the development of new business process architectures

• Design training programs for information systems users

• Participate in quality reviews to ensure work complies with specified standards

• Develop team work plans

• Perform workflow analyses

• Design and manage databases

• Define information systems requirements

• Assist in project budget preparation

Engineer 1 The Engineer 1 provides knowledge in design, architecture, development and administration. The Engineer may

• Monitor existing systems for structural integrity.

• Oversee the development and installation of new hardware and software.

• Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues.

• Provide technical direction to IT support staff

• Design and implement security systems and redundant backups to maintain data safety

• Write custom scripts to reduce the need for human intervention, Create scaleable, automated solutions for our customer base

• Establish multi-platform versions of the software package

• Write tests for existing and created code to ensure compatibility and stability

• Evaluate, recommend, and implement automated test tools and strategies

• Design, implement, and conduct test and evaluation procedures to ensure system requirements are met

0 Bachelors in process

Min Education

• Evaluate hardware and software and resolve LAN/MAN/WAN network related problems Level 1 performs more routine aspects of the position and is

Engineer 2 The Engineer 2 provides knowledge in design, architecture, development and administration. The Engineer may

• Monitor existing systems for structural integrity.

• Oversee the development and installation of new hardware and software.

• Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues.

• Provide technical direction to IT support staff

• Design and implement security systems and redundant backups to maintain data safety

• Write custom scripts to reduce the need for human intervention, Create scaleable, automated solutions for our customer base

• Establish multi-platform versions of the software package

• Write tests for existing and created code to ensure compatibility and stability

• Evaluate, recommend, and implement automated test tools and strategies

• Design, implement, and conduct test and evaluation procedures to ensure system requirements are met

• Evaluate hardware and software and resolve LAN/MAN/WAN network related problems

Level 2 performs more varied and difficult tasks compared to Level 1, yet has less autonomy than Level 3.

2 Bachelors

Engineer 3 The Engineer 3 provides knowledge in design, architecture, development and administration. The Engineer may

• Monitor existing systems for structural integrity

Min Education

• Oversee the development and installation of new hardware and software

• Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues.

• Provide technical direction to IT support staff

• Design and implement security systems and redundant backups to maintain data safety

• Write custom scripts to reduce the need for human intervention, Create scaleable, automated solutions for our customer base

• Establish multi-platform versions of the software package

• Write tests for existing and created code to ensure compatibility and stability

• Evaluate, recommend, and implement automated test tools and strategies

• Design, implement, and conduct test and evaluation procedures to ensure system requirements are met

• Evaluate hardware and software and resolve LAN/MAN/WAN network related problems

Technical Writer The Technical Writer writes and updates material such as reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance.

2 Bachelors

Help Desk Manager The Help Desk Manager supervises and coordinates activities of Help Desk Specialists, Coordinators or Technicians. This individual identifies, troubleshoots, or resolves information systems problems to minimize down time of applications and personnel. The Help Desk Manager may

• Assist computer users with hardware and software questions and problems, 2 Associates

Min Education

• Field telephone calls and e-mail messages from customers seeking guidance on technical problems

• Diagnose nature of problems, and assisting customers through problem solving steps

Help Desk Specialist The Help Desk Specialist analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.

This individual resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. The Help Desk Specialist answers questions, applying knowledge of computer software, hardware, systems, and procedures.

1 Associates

Programmer 1 The Programmer 1 is responsible for activities such as program design, coding, testing, debugging or documentation. This individual has technical knowledge and responsibility of all phases of applications systems analysis and programming, and understands the business or function for which application is designed. The Programmer may

• Write programs according to specifications, which may be provided by Engineers, technical architects, or other computer scientists

• Update, repair, modify and expand existing computer programs

Level 1 performs more routine aspects of the position and is supervised by higher levels.

0 Bachelors In Process

Programmer 2 The Programmer 2 is responsible for activities such as program design, coding, testing, debugging or documentation. This individual has technical knowledge and responsibility of all phases of applications systems analysis and programming.

Understands the business or function for which application is designed. The Programmer may

• Write programs according to specifications, which may be provided by Engineers, technical architects, or other computer scientists

Min Education

• Update, repair, modify and expand existing computer programs Level 2 performs more varied and difficult tasks compared to Level 1, yet has less autonomy than Level 3.

Programmer 3 The Programmer 3 is responsible for activities such as program design, coding, testing, debugging or documentation. This individual has technical knowledge and responsibility of all phases of applications systems analysis and programming.

Understands the business or function for which application is designed. The Programmer may

• Write programs according to specifications, which may be provided by Engineers, technical architects, or other computer scientists

• Update, repair, modify and expand existing computer programs.

Level 3 is competent in subject matter and concepts and may lead individuals assisting in the work

5 Bachelors

Operations Manager The Operation Manager manages, coordinates, or organizes department operation strategies and activities. The Operation Manager may

• Collaborate in the development and implementation of organization policies, practices, procedures, and attainment of operating goals

• Review, analyze, and prepare reports, records, and directives, and confers with managers/supervisors to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered

• Disseminate policies and objectives to supervisors/staff

3 Bachelors

Agile Coach The Agile Coach may assist or lead teams to apply Agile thinking to the specific environment and impediments they face. The Coach works as an advisor and helps the team adapt the methodology to their environment, and challenge the existing environment.

Min Education

Scrum Master The Scrum Master may facilitate or guide a software development product owner, team, and organization on how to use Agile/Scrum concepts, values, practices, and principles focusing on improving team effectiveness.

The Scrum Master leads discussions and decision making, and assists in mediation of conflict resolution.

6 Bachelors

Financial Analyst The Financial Analyst…