MAS - Business Operational Concepts, Llc. - 47QTCA19D00CL

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Attached to: Federal Supply Schedule 47QTCA19D00CL Federal contract IDV
Contract number: 47QTCA19D00CL
Issued by: GSA Federal Acquisition Service

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Written by GovTribe AI · Dec 22, 2023

This federal supply schedule contract provides information technology professional services. Business Operational Concepts was awarded a multiple award schedule contract on May 24, 2019 under contract number 47QTCA19D00CL to provide services through May 23, 2027. The contractor offers over 50 labor categories for tasks including systems administration, networking, project management, cybersecurity and help desk support. Pricing is provided as fixed hourly rates for each year of the contract term for labor categories such as Linux administration, Exchange administration, software development and cybersecurity engineering.

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Business Operational Concepts, Llc. (DBA BOC) Pricelist and/or Vendor Terms and Conditions for 47QTCA19D00CL, a Federal Supply Schedule awarded to Business Operational Concepts, Llc. (DBA BOC), under Information Technology Schedule 70 (IT-70)

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Business Operational Concepts, LLC. || 47QTCA19D00CL Page 1 of 25

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA

Advantage!®, a menu-driven database system. The INTERNET address GSA

Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule

FSC Group: Information Technology FSC Class: Leave Blank

Contract number: 47QTCA19D00CL

Contract period: May 24, 2019 to May 23, 2029

Business Operational Concepts, LLC.

3709 MacAlpine Road

Ellicott City, MD 21042

Phone: 724-974-1270

Contractor’s internet address/web site:

www.boc.us.com

Contract administration source:

Adam Ketler adam.ketler@boc.us.com

724-974-1270

Business size: Small

List Socioeconomic status: Woman Owned business, Women Owned (WOSB)

For more information on ordering from Federal Supply Schedules go to the GSA

Schedules page at GSA.gov.

Price list current as of Modification #PS-0011 effective 5/17/23

Prices Shown Herein are Net (discount deducted)

Business Operational Concepts, LLC. || 47QTCA19D00CL Page 2 of 25

TABLE OF CONTENTS

General Contract Details p.1

Customer Information p.3

GSA Offering & SCLS p.6

Company Information p.24

Business Operational Concepts, LLC. || 47QTCA19D00CL Page 3 of 25

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SINs Recovery SIN Title

54151HACS 54151HACSRC Highly Adaptive Cybersecurity Services (HACS)

54151S 54151SRC Information Technology Professional Services

OLM OLMRC Order Level Material

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

SINs Labor Category GSA Price including IFF

54151HACS Cyber Security Analyst I $61.65

54151S Tier 1, Level 0 $40.57

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See Page 6

2. Maximum order:

SINs Maximum Order

54151HACS $500,000.00

54151S $500,000.00

OLM $ 250,000.00

3. Minimum order: $100

4. Geographic coverage (delivery area). Domestic.

5. Point(s) of production (city, county, and State or foreign country). 3709 MacAlpine Road

Ellicott City, MD 21042

6. Discount from list prices or statement of net price. Government Net Prices (discounts already deducted.)

7. Quantity discounts. 1% on single task orders over $250,000

8. Prompt payment terms. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions. Net 30 days

9. Foreign items (list items by country of origin). Not Applicable

Business Operational Concepts, LLC. || 47QTCA19D00CL Page 4 of 25

10a. Time of delivery. (Contractor insert number of days.) Contact Contractor

10b. Expedited Delivery. Items available for expedited delivery are noted in this price list. Contact

Contractor

10c. Overnight and 2-day delivery. Contact Contractor

10d. Urgent Requirements. Contact Contractor or To Be Determined at the Task Order level

11. F.O.B. point(s). Destination

12a. Ordering address(es). 3709 MacAlpine Road, Ellicott City, MD 21042

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket

Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es). Ordering Address

14. Warranty provision. Standard Commercial Warranty Terms & Conditions

15. Export packing charges, if applicable. Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable

17. Terms and conditions of installation (if applicable). Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable

18b. Terms and conditions for any other services (if applicable). Not Applicable

19. List of service and distribution points (if applicable). Not Applicable

20. List of participating dealers (if applicable). Not Applicable

21. Preventive maintenance (if applicable). Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and

Information Technology (EIT) supplies and services and show where full details can be found (e.g.

contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/.

Not Applicable

23. Unique Entity Identifier (UEI) number. JGD2SZ6H64M8 http://www.section508.gov/

Business Operational Concepts, LLC. || 47QTCA19D00CL Page 5 of 25

24. Notification regarding registration in System for Award Management (SAM) database. Contractor registered and active in SAM

Business Operational Concepts, LLC. || 47QTCA19D00CL Page 6 of 25

GSA OFFERINGS

SIN Labor Category GSA PRICE w/IFF Year 6

5/24/24 - 5/23/25

GSA PRICE

w/IFF Year 7

5/24/25 - 5/23/26

GSA PRICE

w/IFF Year 8

5/24/26 - 5/23/27

GSA PRICE

w/IFF Year 9

5/24/27 - 5/23/28

GSA PRICE

w/IFF Year 10

5/24/28 - 5/23/29

54151S

Linux Server Infrastructure Administration

$135.59 $138.71 $141.90 $145.17 $148.50

54151S Mobile Device Management $116.60 $119.28 $122.03 $124.84 $127.71

54151S

System Development & Deployment

$126.35 $129.25 $132.22 $135.26 $138.38

54151S

Hardware and Software License Management

$177.98 $182.08 $186.27 $190.55 $194.93

54151S

Windows Infrastructure Administration Support

$134.30 $137.39 $140.55 $143.79 $147.09

54151S Solutions Architect $187.44 $191.75 $196.16 $200.68 $205.29

54151S IT Policy Writer $105.49 $107.92 $110.40 $112.94 $115.54

54151S

Exchange Messaging Administration

$135.00 $138.11 $141.28 $144.53 $147.86

54151S Network Engineer CCIE $167.88 $171.74 $175.69 $179.73 $183.86

54151S Network Engineer CCNP $123.07 $125.90 $128.80 $131.76 $134.79

54151S CRM Tier II Administrator $114.96 $117.60 $120.30 $123.07 $125.90

54151S BIZTalk Architect $143.07 $146.37 $149.73 $153.18 $156.71

54151S

Information Technology Project Manager, Sr.

$152.27 $155.78 $159.37 $163.03 $166.78

54151S

Information Technology Project Manager

$115.12 $117.77 $120.48 $123.25 $126.09

54151S Server Ops, Master $159.42 $163.08 $166.83 $170.67 $174.60

54151S Server Ops, Lead $95.15 $97.34 $99.58 $101.86 $104.21

54151S Server Ops, Sr. $84.53 $86.48 $88.46 $90.50 $92.58

54151S Server Ops, Mid $68.69 $70.27 $71.88 $73.53 $75.22

54151S Server Ops, Jr. $58.13 $59.47 $60.84 $62.24 $63.67

54151S Senior Forensics Engineer $159.42 $163.08 $166.83 $170.67 $174.60

54151S Tier 3, Sr $116.25 $118.92 $121.65 $124.45 $127.31

54151S Tier 3, Mid $100.41 $102.72 $105.08 $107.50 $109.96

54151S Tier 3, Jr. $79.28 $81.11 $82.97 $84.88 $86.83

54151S Tier 2, Sr. $89.87 $91.94 $94.06 $96.22 $98.44

54151S Tier 2, Mid $73.97 $75.68 $77.42 $79.20 $81.03

54151S Tier 2, Jr. $68.69 $70.27 $71.88 $73.53 $75.22

54151S IT Help Desk Deputy Program Manager

$118.94 $121.68 $124.48 $127.35 $130.28

54151S Desktop Engineer $99.95 $102.25 $104.59 $107.00 $109.46

54151S IT Project Manager, Help Desk $102.65 $105.01 $107.43 $109.89 $112.42

54151S Tier 1, Level 0 $45.46 $46.51 $47.58 $48.68 $49.79

54151S Tier 1, Level 1 $50.62 $51.79 $52.98 $54.20 $55.45

54151S Tier 1, Level 2 $55.13 $56.40 $57.70 $59.03 $60.39

54151S Tier 1, Level 3 $58.41 $59.75 $61.12 $62.53 $63.97

54151S Tier 2, Asset Lead $65.18 $66.68 $68.21 $69.78 $71.39

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Tier 2, Asset Manager $102.65 $105.01 $107.43 $109.89 $112.42

54151S Tier 2, Level 1 $61.14 $62.55 $63.99 $65.46 $66.96

54151S Tier 2, Level 2 $65.18 $66.68 $68.21 $69.78 $71.39

54151S Tier 2, Level 3 $72.71 $74.38 $76.09 $77.84 $79.64

54151S Tier 2, Manager $102.65 $105.01 $107.43 $109.89 $112.42

54151S Tier 2, Site lead $73.78 $75.48 $77.21 $78.98 $80.80

54151S Tier 3, Level 4 $95.78 $97.98 $100.24 $102.55 $104.91

54151S Tier 3, IT Technical Writer $87.25 $89.26 $91.31 $93.41 $95.56

54151S Tier III, Service Tracking Tool Administration

$162.73 $166.47 $170.30 $174.22 $178.23

54151HACS

Project Manager I $105.81 $108.25 $110.74 $113.29 $115.90

54151HACS

Project Manager II $138.57 $141.75 $145.02 $148.35 $151.77

54151HACS

Security Control Assessor I $105.81 $108.25 $110.74 $113.29 $115.90

54151HACS

Security Control Assessor II $138.57 $141.75 $145.02 $148.35 $151.77

54151HACS

Information Security Analyst II $138.57 $141.75 $145.02 $148.35 $151.77

54151HACS

Information Security Analyst I $105.81 $108.25 $110.74 $113.29 $115.90

54151HACS

Technical Writer $105.79 $108.23 $110.72 $113.27 $115.88

54151HACS

Senior Penetration Testing Engineer

$156.68 $160.28 $163.97 $167.74 $171.60

54151HACS

Cyber Security Engineer IV $156.68 $160.28 $163.97 $167.74 $171.60

54151HACS

Cyber Security Engineer III $114.27 $116.90 $119.59 $122.34 $125.15

54151HACS

Cyber Security Engineer II $99.30 $101.59 $103.93 $106.32 $108.77

54151HACS

Cyber Security Engineer I $77.92 $79.72 $81.55 $83.43 $85.34

54151HACS

Senior Cyber Threat Hunter $114.27 $116.90 $119.59 $122.34 $125.15

54151HACS

Cyber Security Analyst II $72.72 $74.39 $76.10 $77.85 $79.65

54151HACS

Cyber Security Analyst I $67.53 $69.08 $70.67 $72.29 $73.95

54151S IT Policy Writer II $105.44 $107.87 $110.35 $112.89 $115.49

54151S Network Engineer (CCNP Certified) $105.44 $107.87 $110.35 $112.89 $115.49

54151S Software Systems Engineer Developer, Expert

$126.77 $129.68 $132.66 $135.72 $138.84

54151S Backup Infrastructure Administrator

$136.00 $139.12 $142.33 $145.60 $148.95

54151S Windows Server Infrastructure Administration

$136.00 $139.12 $142.33 $145.60 $148.95

54151S Sharepoint Administration $136.00 $139.12 $142.33 $145.60 $148.95

54151S Exchange Messaging Administrator $136.00 $139.12 $142.33 $145.60 $148.95

54151S Windows Server Administrator $136.00 $139.12 $142.33 $145.60 $148.95

54151S SCCM Engineer $136.00 $139.12 $142.33 $145.60 $148.95

54151S Mobile Device Manager $116.97 $119.66 $122.41 $125.22 $128.10

54151S Network Engineer VOIP $155.47 $159.04 $162.70 $166.44 $170.27

54151S Netware VMWare Administrator $155.46 $159.03 $162.69 $166.43 $170.26

54151S Network Engineer (CCIE Certified) $170.01 $173.91 $177.91 $182.01 $186.19

Network Engineer VOIP $170.01 $173.91 $177.91 $182.01 $186.19

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IT Project Management IV $173.70 $177.70 $181.79 $185.97 $190.26

54151S IT Project Management V $178.52 $182.63 $186.83 $191.12 $195.52

54151S Software License Manager $178.52 $182.63 $186.83 $191.12 $195.52

54151S Enterprise Architect Program Manager

$182.30 $186.49 $190.78 $195.17 $199.67

Labor Category Labor Category Description Minimum Education

Minimum Years of

Experience

Linux Server Infrastructure Administration

Perform ongoing maintenance and troubleshooting of Linux servers and applications to ensure their ongoing availability, stability, and compliance with standards and security requirements.

Bachelors 5

Mobile Device Management

Design, build, implement, and deploy mobility systems, software applications, and hardware., Perform ongoing maintenance and troubleshooting mobile device management servers and applications to ensure their, ongoing availability, stability, and compliance. Provide development; operations and maintenance;

engineering and architecture, design; integration; and testing services for applications and systems.

Bachelors 5

System Development &

Deployment

Deploy physical and virtual servers through the installation and configuration of operating systems and software applications.

Troubleshoot servers and applications to ensure their stability and compliance. Perform quality assurance (Q&A) testing against new server builds upon their completion to certify that all steps were performed accurately and completely. Provide services for the preparation and deployment of both physical and virtual servers. Manage documentation and processes to connect to servers, install and configure the operating systems and other applications.

Bachelors 5

Hardware and Software License

Management

Review existing licenses and maintenance/support agreements to, assess risk and recommend, appropriate course of action., Provide recommendations, regarding the terms and conditions of software license agreements and related documents. Identify potential breaches of contract and provide assessment of risk and financial exposure. Interpret licensing and support terms and issues. Ensure requisite licensing rights and support contracts are secured with limited risk and financial exposure.

Ensure licenses are maintained, deployed,, managed, tracked properly, and renewed efficiently as to avoid unexpected expirations. Maintain an accurate list of software licenses and support contracts; their, renewal dates; and other relevant materials to the ongoing, acquisition and management of licenses and support contracts.

Bachelors 2

Windows Infrastructure

Perform ongoing maintenance and troubleshooting of Linux servers and applications to ensure their ongoing availability, Bachelors 5

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Minimum Education

Minimum Years of

Experience

Administration Support stability, and compliance with standards and security requirements.

Solutions Architect

Provide technical subject matter expertise, systems engineering services, and recommended direction of technical road maps, engineering tasks which, encompass the design, acquisition, installation, configuration, maintenance, operation, and testing.

Design and architect solutions for hardware, software, workflows, etc. Evaluate and test software and hardware products and solutions, including development and engineering tools and provide recommendations based on leading and emerging trends in similar, products/tools/techniques.

Bachelors 10

IT Policy Writer

Assist in the production, updating, and creation of policy drafts, standard operating procedures, and user guides. Manage the full life cycle of the publication process; develop graphics; ensure all documents meet requirements or guidelines. Ensure that the IT Policies comply with applicable guidelines and standards, and convey a professional, capable image to management and the customer community

Bachelors 5

Exchange Messaging

Administration

Design, build, implement, support, and/or deploy, Exchange/Messaging solutions. Provide development;

operations and maintenance; engineering and architecture design; integration; and testing services for Exchange and Messaging systems. Provide support for Exchange, Skype for Business servers and interfacing systems and applications.

Bachelors 3

Network Engineer

CCIE

Responsible for planning, implementing, designing, engineering, and supporting, changes to voice, video, and data networks Responsible for troubleshooting complex data/voice/video network issues. Provide guidance and technical assistance to improve network and environment health. Ensure integration and interoperability of network technologies. Responsible for the operations and maintenance of remote access and LAN/WAN software and hardware., Responsible to engineer and implement designs related to upgrades and enhancements involving all IT Infrastructure, servers, firewalls, circuits, cabling, AD, DNSSEC/DNS, network monitoring tools, and other special systems.

Bachelors 10

Network Engineer

CCNP

Responsible for implementing, engineering, and supporting, changes to data networks Responsible for troubleshooting data network issues. Ensure integration and interoperability of network technologies. Responsible for the operations and maintenance of remote access and LAN/WAN software and hardware. Assist with the implementation for upgrades and enhancements involving all IT Infrastructure, servers, firewalls, circuits, cabling, AD, DNSSEC/DNS, network, monitoring tools.

Bachelors 5

CRM Tier II Administrator

Resolve customer support issues in accordance with service level agreements; Support, troubleshoot, analyze, maintain, and

Bachelors 3

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Minimum Education

Minimum Years of

Experience manage software applications, including custom Microsoft .Net, applications, Microsoft SQL Server Reporting Services (SSRS) Reports and Microsoft Dynamics CRM; Maintain and support legacy data synchronization processes; Troubleshoot and analyze data and data integrations issues related to SQL Server and Oracle-based systems; Interact and work with Tier 1 and Tier 3 support teams and customers to resolve reported support issues.

BIZTalk Architect

Support BizTalk-based data integration processes; Maintain BizTalk Server Production, Test, Development, and UAT environments; Maintain and configuration of CRM and BizTalk server instance. Maintain all BizTalk environments to up-to-date manufacturers’ suggested configurations. Design, test, and implement BizTalk integration solutions based on requirements provided. Proactively monitor capacity in production and test BizTalk Environments, and take actions as required to avoid degradation or outage. Restore all production BizTalk applications to full operational capacity in case of unexpected outage.

Bachelors 7

Information Technology

Project Manager, Sr.

Provide project management expertise and support, develop work breakdown structures, help identify resource conflicts, manage schedule risks, ensure deliverables schedule is met, and provide technical writing skills. Perform Configuration Management (CMM and CMMI) and any Reporting required.

Provide management and coordination of projects ranging in scope from single system to, Agency wide implementation.

Bachelors 5

Information Technology

Project Manager

Provide management and coordination of projects ranging in scope from single system to, Agency wide implementation.

Bachelors 3

Server Ops, Master

Operations and maintenance of any and all servers, remote access and LAN/WAN software and hardware located at the site.

Maintenance includes backup and restoration, software upgrades, software patch installations, hardware, replacements and diagnosis/resolution of any software/hardware issues.

Provide proactive analysis and recommendations to optimize, improve and expand, server/network connectivity. Install new hardware and software - includes new servers, routers, switches, backup drives, Linux ES/AS, etc.

Bachelors 10

Server Ops, Lead

Operations and maintenance of any and all servers, remote access and LAN/WAN software and hardware located at the site.

Maintenance includes backup and restoration, software upgrades, software patch installations, hardware, replacements and diagnosis/resolution of any software/hardware issues.

Bachelors 7

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Minimum Education

Minimum Years of

Experience

Server Ops, Sr.

Operations and maintenance of any and all servers, remote access and LAN/WAN software and hardware located at the site.

Maintenance includes backup and restoration, software upgrades, software patch installations, hardware, replacements and diagnosis/resolution of any software/hardware issues.

Bachelors 5

Server Ops, Mid

Operations and maintenance of any and all servers, remote access and LAN/WAN software and hardware located at the site.

Maintenance includes backup and restoration, software upgrades, software patch installations, hardware, replacements and diagnosis/resolution of any software/hardware issues.

Associates 3

Server Ops, Jr.

Operations and maintenance of any and all servers, remote access and LAN/WAN software and hardware located at the site.

Maintenance includes backup and restoration, software upgrades, software patch installations, hardware, replacements and diagnosis/resolution of any software/hardware issues.

Associates 1

Senior Forensics Engineer

Perform forensics and testing of applicable networks and systems. IT Vulnerability and Penetration Testing. Information Assurance Vulnerability Management.

Bachelors 5

Tier 3, Sr

Microsoft and Linux operating systems expertise, Critical Incident Management Support, Computer Security Incident Response, Information Assurance Vulnerability Management, Solarwinds and ArcSight experience and expertise. Optimize, improve, and expand network and system monitoring as deemed necessary by Federal Management staff.

Masters 5

Tier 3, Mid

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Minimum Education

Minimum Years of

Experience

Tier 3, Jr.

Associates 1

Tier 2, Sr.

Server and network device monitoring (MS and Linux), Enterprise Network and Security Operations Center (ENSOC) (NOC/SOC) operations, triage, and remediation. Tier II Server, Network, and Security Monitoring. Critical Incident Management Support.

Computer Security Incident Response.

Associates 5

Tier 2, Mid

Computer Security Incident Response.

Associates 3

Tier 2, Jr.

Computer Security Incident Response.

Associates 1

IT Help Desk Deputy Program

Manager

Communicate effectively with leadership, contracting, and customers. Ensure staffing levels and management oversight is appropriate. Identify problems, provide sufficient information on alternative solutions and impacts and minimizing the impact to the program. Improve processes through training, self-learning;

ensure deliverables are timely and accurate; minimize the need for intervention to avoid degradation of mission during critical times and ensure notification to the, appropriate representative of significant or potentially, significant problems.

Bachelors 4

Desktop Engineer

Develop, Document, implement and manage the Image for, applicable Personal Computers (laptops, desktops, etc) for the enterprise. Computers must meet security and functional guidelines and requirements as set for by the customer. The Desktop engineer will ensure that each version of hardware has a current approved production operable image.

Associates 1

IT Project Manager, Help

Desk

Provide management and coordination of projects ranging in scope from single system to, Agency wide implementation.

Bachelors 3

Tier 1, Level 0 Perform IT mission support, services such as, password issues,, hardware and software diagnoses, network connectivity, file searches; fault management including the detection, isolation, Associates 0

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Minimum Education

Minimum Years of

Experience and correction of faults and the provide customer feedback for all IT service, problems. Escalate issue to the appropriate resource for resolution.

Tier 1, Level 1

Perform IT mission support, services such as, password issues, hardware and software diagnoses, network connectivity, file searches; fault management including the detection, isolation, and correction of faults and the provide customer feedback for all IT service, problems. Escalate issue to the appropriate resource for resolution.

Associates 1

Tier 1, Level 2

Associates 2

Tier 1, Level 3

Associates 3

Tier 2, Asset Lead

Deliver new customer, workstations, new asset inventory, support, inventory, control and maintain of all IT assets. Support with tracking, packaging, and shipping IT equipment to, customers. Support operations, maintenance of all OPM desktops, laptops, printers, and other peripherals not limited to software, upgrade, patches, replacements, imaging, and diagnosis/resolution of hardware/software.

Associates 2

Tier 2, Asset Manager

Research security vulnerabilities, properly manage licenses and test all software before network deployment to ensure proper integration with network security is maintained. Support Asset Management Policies and, Processes for receiving and inventorying, tracking, storing, and proper disposal of excess, equipment as it relates to real property.

Associates 3

Tier 2, Level 1

Deliver comprehensive, end-to-end customer IT support to include diagnosing, resolving, restoring, encrypting, supporting customer hardware and software, requirements, and accomplishing other initiatives as it relates to systems and data support for all hardware computing devices. Provide IT field site support for network devices, standard and approved hardware and software installs, workstations, laptops, mobile devices, WTG flash drives, teleworkers, mainframe, VPN, third party vendor service engagement, deployments, support special project, mass deployments and initiatives.

Associates 2

Tier 2, Level 2 Deliver comprehensive, end-to-end customer IT support to include diagnosing, resolving, restoring, encrypting, supporting

Associates 3

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Minimum Education

Minimum Years of

Experience customer hardware and software, requirements, and accomplishing other initiatives as it relates to systems and data support for all hardware computing devices. Provide IT field site support for network devices, standard and approved hardware and software installs, workstations, laptops, mobile devices, WTG flash drives, teleworkers, mainframe, VPN, third party vendor service engagement, deployments, support special project, mass deployments and initiatives.

Tier 2, Level 3

Associates 5

Tier 2, Manager

Manage workload and staff the team that delivers comprehensive, end-to-end customer IT support to include diagnosing, resolving, restoring, encrypting, supporting customer hardware and software requirements, and accomplishing other initiatives as it relates to systems and data support for all hardware computing devices. Provide IT field site support for network devices, standard and approved hardware and software installs, workstations, laptops, mobile devices, WTG flash drives, teleworkers, mainframe, VPN, third party vendor service engagement, deployments, support special project, mass deployments and initiatives.

Associates 5

Tier 2, Site lead

Associates 5

Tier 3, Level 4

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Minimum Education

Minimum Years of

Experience

WTG flash drives, teleworkers, mainframe, VPN, third party vendor service engagement, deployments, support special project, mass deployments and initiatives.

Tier 3, IT Technical Writer

Provide customer service technical documentation, such as:

verbiage for manuals, Notices/Events, web content, CD based automated documentation, processes and procedures and other initiatives presented from the project, manager. Convert documentation into other formats (HTML, PDF) as requested for internet usage (WebEx) meetings, presentations, and teleconferences.

Bachelors 5

Tier III, Service Tracking Tool

Administration

Provide Information Technology Service Management (ITSM), service tracking tool solutions, configuration and development of, Change Management, Incident Management, Asset Management, Knowledge Management, Problem Management, and Service Request Management., Provide management and coordination of projects ranging in scope from single system to

Bachelors 8

Project Manager I

Provide management and coordination of projects ranging in scope from single system to Agency wide implementation., Managed projects may also have, Government wide impact such as the Electronic Government initiatives. Meet with stake holders to determine requirements and maintain the requirements trace ability matrix. Develop detailed work breakdown schedules to track milestones, tasks, and resource allocation to meet project deadline., Ensure project deliverables are met and identify and mitigate schedule risk. Ensure all phases of project are documented as outlined in government policies and processes., Assist in the development of, , , technical documentation, such as, but not limited to verbiage for manuals, Notices/Events, web content, CD based automated documentation, processes and procedures and other initiatives presented from the project manager and/or Contracting Officer’s Representative (COR). Provide weekly reports on all project activity to CSP management.

Associates 1

Project Manager II

Provide management and coordination of projects ranging in scope from single system to Agency wide implementation., Managed projects may also have, Government wide impact such as the Electronic Government initiatives. Meet with stake holders to determine requirements and maintain the requirements trace ability matrix. Develop detailed work breakdown schedules to track milestones, tasks, and resource allocation to meet project deadline., Ensure project deliverables are met and identify and mitigate schedule risk. Ensure all phases of project are documented as outlined in government policies and processes., Assist in the development of technical documentation, such as, but not limited to verbiage for manuals, Notices/Events, web content, CD based automated

Bachelors 4

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Minimum Education

Minimum Years of

Experience documentation, processes and procedures and other initiatives presented from the project manager and/or Contracting Officer’s, Representative (COR). Provide weekly reports on all project activity to CSP management.

Security Control Assessor I

Plan, develop, and conduct security testing of management,, operational, and technical controls. Analyze and assess results based on risk to client’s information, , , systems. Participate in internal and external reviews, inspections, and audits to ensure compliance with federal laws and client’s security policy.

Conduct risk assessments to identify and mitigate risk to IT systems, facilities, and critical assets. Evaluate and assess network security configurations and recommend corrective actions to mitigate identified deficiencies., Create Security Assessment, Reports and deliver test results to system stakeholders. Provide expert security advice and recommendations to manage identified risks.

Associates 1

Security Control Assessor II

Plan, develop, and conduct security testing of management,, operational, and technical controls. Analyze and assess results based on risk to client’s information systems. Participate in internal and external reviews, inspections, and audits to ensure compliance with federal laws and client’s security policy.

Bachelors 4

Information Security Analyst II

Plan, develop, and conduct security testing including vulnerability and compliance scans according to defined continuous monitoring plans. Analyze and assess results based on risk to client’s, information systems. Lead remediation efforts for legitimate vulnerabilities and document false-positives or deviations from, client’s security policy and federal guidelines.

Bachelors 4

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Minimum Education

Minimum Years of

Experience vulnerabilities for information systems. Document interconnection requirements and approval of agreements to create logical connections between systems. Evaluate the security impact to lines of business as changes are made to systems., Report on the state of system security in accordance with the agency information security continuous monitoring strategy.

Information Security Analyst I

Lead and facilitate meetings with system owners and technical personnel to categorize, IT systems, define system boundaries, and establish and maintain information security standards and procedures in compliance with information security and risk management policies, standards, and guidelines., Monitor and review Security, Assessments and Authorizations, (SA&A) including security testing and evaluations to ensure, adherence to client’s security policy as well as FISMA and NIST requirements. Perform updates and maintain baselines for System, Security Plans and other Security, Assessment and Authorization artifacts. Manage the Plan of, Action and Milestones (POA&M) to track remediation efforts of identified vulnerabilities for information systems. Document interconnection requirements and approval of agreements to create logical connections between systems. Evaluate the security impact to lines of business as changes are made to systems., Report on the state of system security in accordance with the agency information security continuous monitoring strategy.

Bachelors 1

Technical Writer

Design and write Agency’s IT Policy publications, policy guidelines, reference materials, process guidelines, and user-community communications. Edit documentation produced by subject matter experts for clarity, tone, and impact. Interview relevant subject matter experts (SMEs) to identify the needs of the agency’s security, , , departments as well as the CIO as a whole and produce accurate Policy documentation. Develop policy and procedural documentation around the implemented solutions to address the agency Plan of Action, & Milestones (POA&Ms). Design and create forms. Configure documents for compliance with, Section 508 accessibility requirements.

Develop JavaScript and FormCalc coding for, interactive document needs.

Bachelors 2

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Minimum Education

Minimum Years of

Experience

Senior Penetration Testing Engineer

Support federal client’s enterprise penetration testing program to test all facets of client’s IT, infrastructure for exploitable weaknesses on a continuous basis. Conduct system-specific penetration tests in support of, A&A cycles. Conduct regular spear phishing campaigns using weaponized payloads (Cobalt, Strike Beacons) to measure and improve SOC’s incident response effectiveness and test users’, security awareness. Conduct Purple, Team adversary simulation, exercises to help SOC staff, practice recognizing and, responding to APT-style TTPs, such as encrypted C2 communication, anti- virus, evasion, and covert channel data exfiltration. Operate enterprise-grade and open-source penetration testing software, including Cobalt, Strike/BloodHound, AD/PowerShell Empire/Kali Linux, tool suite.

Other tools as applicable, Develop custom proof of concept exploit code/scripts to illustrate exploitable vulnerabilities., Effectively interface with federal management and system owners to facilitate the successful planning and execution of regular, , , penetration tests on the client’s 50+ major applications. Assist with configuring security tools in, support of cyber hunt capabilities. Assist with advanced incident response activities.

Bachelors 5

Cyber Security Engineer IV

Architect, implement, maintain, and migrate various Cyber Security tools. Troubleshoot system issues for cyber security tools. Guide and implement strong process procedures for assigned tool sets. Assist in driving project complete for implementation of Cyber Security services. Hardening of Linux and Windows systems using DISA STIGs. Support the 24/7 Security Operation Center SOC, which relies on tool sets managed by SOC Engineering team., Building alerts for Indicators of Compromise (IOC) to support the SOC.

Bachelors 7

Cyber Security Engineer III

Bachelors 5

Cyber Security Engineer II

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Minimum Education

Minimum Years of

Experience managed by SOC Engineering team., Building alerts for Indicators of Compromise (IOC) to support the SOC.

Cyber Security Engineer I

Architect, implement, maintain, and migrate various Cyber Security tools. Troubleshoot system issues for cyber security tools. Guide and implement strong process procedures for assigned tool sets. Assist in driving project complete for implementation of Cyber, Security services. Hardening of, Linux and Windows systems using, DISA STIGs. Support the 24/7, Security Operation Center SOC, which relies on tool sets managed by SOC Engineering team., Building alerts for Indicators of, Compromise (IOC) to support the, SOC.

Associates 1

Senior Cyber Threat Hunter

Actively hunt for Indicators of Compromise (IOC) and APT, Tactics, Techniques, and, Procedures (TTPs) in the network and in the host as necessary., Implement customized organizational alerting based on, MITRE ATT&CK matrix. Analyze logs, network flow data, PCAP, and sensors for evidence of cyberattack patterns, and hunt for, Advanced Persistent Threats, (APT).

Create detailed After-, Action Reports (AARs) and contribute to lessons learned in collaboration with the appropriate team.

Provide simple and reusable hunt tactics and techniques to a team of security engineers, SIEM specialists, and SOC analysts., , , Work with leadership and the engineering team to improve and expand available toolsets Analyze network perimeter data, flow, packet filtering, proxy firewalls, and IPS/IDS to create and implement a concrete plan of action to harden the defensive posture. Monitor open source and commercial threat intelligence for, IOCs, new vulnerabilities, software weaknesses, and other attacker, TTPs.

Bachelors 5

Cyber Security Analyst II

Security Operations (Agency, system status, monitoring, incident response). Computer Security Incident Response Capability. Act as part of an incident response team to ensure quick response to information assurance notifications and alerts. Monitoring and alerting, 24/7/365. Monitor Perimeter, Security Systems.

Optimize, improve, and expand network and system monitoring as deemed necessary by Federal Management staff. Review, monitor, and, optimize system logs to determine usage levels, performance, and security posture of systems.

Bachelors 3

Cyber Security Analyst I

Associates 1

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Minimum Education

Minimum Years of

Experience

IT Policy Writer II

Bachelors 3

Network Engineer (CCNP Certified)

Responsible for implementing, engineering, and supporting changes to data networks Responsible for troubleshooting data network issues. Ensure integration and interoperability of network technologies. Responsible for the operations and maintenance of remote access and LAN/WAN software and hardware. Assist with the implementation for upgrades and enhancements involving all IT Infrastructure, servers, firewalls, circuits, cabling, AD, DNSSEC/DNS, network monitoring tools.

Associates 3

Software Systems Engineer

Developer, Expert

Deploy physical and virtual servers through the installation and configuration of operating systems and software applications.

Bachelors 5

Backup Infrastructure Administrator

Perform ongoing maintenance and troubleshooting of Microsoft Windows servers and applications to ensure their ongoing availability, stability, and compliance.

Bachelors 5

Windows Server Infrastructure Administration

Perform ongoing maintenance and troubleshooting of Microsoft Windows servers and applications to ensure their ongoing availability, stability, and compliance.

Bachelors 5

Sharepoint Administration

Responsible for providing support and management of the Sharepoint platform. Manage sites and accounts, including site configuration, custom features deployment, bandwidth monitoring, managing space, and maintaining backups.

Bachelors 5

Exchange Messaging

Administrator

Design, build, implement, support, and/or deploy Exchange/Messaging solutions. Provide development;

Bachelors 5

Windows Server Administrator

Perform ongoing maintenance and troubleshooting of Microsoft Windows servers and applications to ensure their ongoing availability, stability, and compliance.

Bachelors 5

SCCM Engineer Deploy physical and virtual servers through the installation and configuration of operating systems and software applications.

Troubleshoot servers and applications to ensure their stability

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Minimum Education

Minimum Years of

Experience and compliance. Perform quality assurance (Q&A) testing against new server builds upon their completion to certify that all steps were performed accurately and completely. Provide services for the preparation and deployment of both physical and virtual servers. Manage documentation and processes to connect to servers, install and configure the operating systems and other

Mobile Device Manager

Design, build, implement, and deploy mobility systems, software applications, and hardware. Perform ongoing maintenance and troubleshooting mobile device management servers and applications to ensure their ongoing availability, stability, and compliance. Provide development; operations and maintenance;

engineering and architecture design; integration; and testing services for applications and systems.

Bachelors 5

Network Engineer

VOIP

Responsible for implementing, engineering, and supporting changes to data networks Responsible for troubleshooting data network issues and VOIP issues. Ensure integration and interoperability of network technologies. Responsible for the operations and maintenance of remote access and LAN/WAN software and hardware.

This is the start of the file's text. The full file is on GovTribe.

File details come from the government source that posted it. Updated May 30, 2019.