MAS - Hgsnet, LLC - 47QTCA19D00C7

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system.

The INTERNET address for GSA Advantage!® is GSAAdvantage.gov.

SCHEDULE TITLE: Multiple Award Schedule (MAS)

Large Category: Information Technology (Code F) SPECIAL ITEM: 54151S Information Technology Professional Services FSC/PSC Code DA01

Large Category: Miscellaneous (Code G) SPECIAL ITEM: ANCILLARY Ancillary Supplies and Services SPECIAL ITEM: OLM Order-Level Materials (OLM)

Contract number: 47QTCA19D00C7

For more information on ordering from Federal Supply Schedules click on the FSS Schedule button at fss.gsa.gov.

Contract Period: May 20, 2019 – May 19, 2024 Option Periods not yet exercised by GSA in accordance with I-FSS-163:

Option Period 1: May 20, 2024 – May 19, 2029 Option Period 2: May 20, 2029 – May 19, 2034 Option Period 3: May 20, 2034 – May 19, 2039

HGSNet, LLC

2600 Park Tower Drive, Suite 1000, Vienna, VA 22180-7370 703-204-0090 (phone) 703-204-4782 (fax) contracts@hgsnetllc.com

Price list current through Mod PA-0004 dated 12/04/2020 and A826 dated 12/10/2020

CONTRACTOR’S ADMINISTRATION SOURCE:

Lindsay Donohue, Sr. Contracts Administrator

2600 Park Tower Drive, Suite 1000, Vienna, VA 22180 703-204-0090 x282 (phone) 703-204-4782 (fax)

E-Mail: contracts@hgsnetllc.com

BUSINESS SIZE:

Small

Small Disadvantaged Business 8(a) Small Disadvantaged Business

Native Hawaiian Organization

Prices Shown Herein are Net (discount deducted) file://///prodnetapp01-b/production%20shares/contracts/Proposals/2019/01%20-%20ASO/P19-01-003,%20HGSNet%20IT%20Schedule%2070/Clarification1/GSAAdvantage.gov mailto:contracts@hgsnetllc.com mailto:contracts@hgsnetllc.com

CONTRACT NO: 47QTCA19D00C7

Updated 03.16.2021 Page 2 of 29

Contents

CUSTOMER INFORMATION:

TERMS AND CONDITIONS FOR ALL INFORMATION TECHNOLOGY CONTRACTORS

GSA MAS LABOR CATEGORIES – SIN 54151S

GSA MAS PRICE LIST – SIN 54151S

GSA MAS LABOR CATEGORIES – SIN ANCILLARY

GSA MAS PRICE LIST – SIN ANCILLARY

Updated 03.16.2021 Page 3 of 29

CUSTOMER INFORMATION:

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)

SIN SIN DESCRIPTION Service Description Page Awarded Price Page

54151S(s) IT Professional Services 8 22

ANCILLARY Ancillary Services 28 29

OLM Order Level Materials n/a n/a

Cooperative Purchasing (RC) and Disaster Recovery Purchasing (STLOC) are available.

1b. LOWEST PRICED ITEM: See Price list

1c. HOURLY RATES: See Price list (includes discount and IFF)

2. MAXIMUM ORDER*: SIN 54151S $500,000 per order SIN ANCILLARY $250,000 per order SIN OLM $250,000 per order

3. MINIMUM ORDER: $100

4. GEOGRAPHIC SCOPE OF CONTRACT: WorldWide

5. POINT(S) OF PRODUCTION: N/A for SERVICES

6. DISCOUNT FROM LIST PRICES: Negotiated discount has been applied and the IFF has been added.

7. QUANITY DISCOUNT(S): NONE

8. PROMPT PAYMENT TERMS: Net 30 days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. FOREIGN ITEMS: N/A

10a. TIME OF DELIVERY: 30 days or Negotiated at the task order level.

10b. EXPEDITED DELIVERY: Items available for expedited delivery are noted in this price list or negotiated at the task order level.

10c. OVERNIGHT AND 2-DAY DELIVERY: Overnight and 2-day delivery are available. Contact the

Contractor for rates.

Updated 03.16.2021 Page 4 of 29

10d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to affect a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

11. FOB POINT: Destination

12a. ORDERING ADDRESS:

The following telephone number(s) can be used by ordering agencies to obtain technical and/or ordering assistance:

12b. ORDERING PROCEDURES: For supplies and services, the ordering procedures, information on Blanket Purchase Agreement (BPA’s) are found in Federal Acquisitions Regulation (FAR) 8.405- 3.

13. PAYMENT ADDRESS: See 12a.

14. WARRANTY PROVISION: Contractor’s Standard Commercial Warranty

15. EXPORT PACKING CHARGES: N/A

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE):

N/A

Ordering/Payment Address and Information:

HGSNet, LLC 2600 Park Tower Drive, Suite 1000 Vienna, VA 22180-7370

Attn: Jeffrey D. Abish Program Manager contracts@hgsnetllc.com Fax Number: 703-204-4782

Technical Information & Ordering Assistance:

Mr. Jeffrey D. Abish 703-204-0090 x107 contracts@hgsnetllc.com

Ms. Lindsay Donohue 703-204-0090 x282 contracts@hgsnetllc.com

Updated 03.16.2021 Page 5 of 29

17. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

18a. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND

ANY DISCOUNTS FROM LIST PRICES (IF APPLICABLE): N/A

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): N/A

19. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

20. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A

21. PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A

22a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): N/A

22b. Section 508 Compliance for Electronic and Information Technology (EIT): Compliant.

The EIT standard can be found at: www.Section508.gov/.

23. DUNS NUMBER: 116977888 and CAGE Code: 89BR8

24. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT (SAM)

DATABASE: Contractor has an Active Registration in the SAM database.

http://www.section508.gov/

Updated 03.16.2021 Page 6 of 29

TERMS AND CONDITIONS FOR ALL INFORMATION TECHNOLOGY CONTRACTORS

1. Organizational Conflicts Of Interest

a. Definitions.

"Contractor" means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

"Contractor and its affiliates" and "Contractor or its affiliates" refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An "Organizational conflict of interest" exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor's or its affiliates' objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

2. Services Performed

a. All services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

b. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.

c. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

3. Travel. Any Contractor travel required in the performance of services must comply with the Pub. L. 99-234 and FAR Part 31.205-46, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel.

4. Warranty

- Unless otherwise specified in this contract, the Contractor's standard commercial warranty as stated in the contract's commercial pricelist will apply to this contract.

- The Contractor's commercial guarantee/warranty shall be included in the Commercial Supplier Agreement to include Enterprise User License Agreements or Terms of Service (TOS) agreements, if applicable.

- Except as otherwise provided by an express or implied warranty, the Contractor will not be liable to the ordering activity for consequential damages resulting from any defect or deficiencies in accepted items.

Regulation Number Regulation Title/Comments

52.222-46 EVALUATION OF COMPENSATION FOR PROFESSIONAL EMPLOYEES (FEB 1993)

52.222-48 EXEMPTION FROM APPLICATION OF THE SERVICE CONTRACT LABOR STANDARDS TO

CONTRACTS FOR MAINTENANCE, CALIBRATION, OR REPAIR OF CERTAIN EQUIPMENT

CERTIFICATION (MAY 2014)

52.223-19 COMPLIANCE WITH ENVIRONMENTAL MANAGEMENT SYSTEMS (MAY 2011)

Updated 03.16.2021 Page 7 of 29

52.223-2 AFFIRMATIVE PROCUREMENT OF BIOBASED PRODUCTS UNDER SERVICE AND

CONSTRUCTION CONTRACTS (SEP 2013)

52.229-1 STATE AND LOCAL TAXES (APR 1984)

52.222-62 PAID SICK LEAVE UNDER EXECUTIVE ORDER 13706 (JAN 2017)

52.223-13 ACQUISITION OF EPEAT - REGISTERED IMAGING EQUIPMENT (JUN 2014)

52.223-14 ACQUISITION OF EPEAT® - REGISTERED TELEVISIONS (JUN 2014)

52.223-16 ACQUISITION OF EPEAT® - REGISTERED PERSONAL COMPUTER PRODUCTS (OCT 2015)

552.238-115 SPECIAL ORDERING PROCEDURES FOR THE ACQUISITION OF ORDER-LEVEL MATERIALS

(MAY 2019)

552.238-107 TRAFFIC RELEASE (SUPPLIES) (MAY 2019)

552.238-73 IDENTIFICATION OF ELECTRONIC OFFICE EQUIPMENT PROVIDING ACCESSIBILITY FOR THE

HANDICAPPED (MAY 2019)

552.238-86 DELIVERY SCHEDULE (MAY 2019)

552.238-89 DELIVERIES TO THE U.S. POSTAL SERVICE (MAY 2019)

552.238-90 CHARACTERISTICS OF ELECTRIC CURRENT (MAY 2019)

552.238-91 MARKING AND DOCUMENTATION REQUIREMENTS FOR SHIPPING (MAY 2019)

552.238-92 VENDOR MANAGED INVENTORY (VMI) PROGRAM (MAY 2019)

552.238-93 ORDER ACKNOWLEDGMENT (MAY 2019)

552.238-94 ACCELERATED DELIVERY REQUIREMENTS (MAY 2019)

Updated 03.16.2021 Page 8 of 29

GSA MAS LABOR CATEGORIES – SIN 54151S

ITEM

NO.

54151S

LABOR CATEGORY

MINIMUM

EXPERIENCE

FUNCTIONAL RESPONSIBILITY MINIMUM

EDUCATION

1 Administrative Assistant

1 year One year of experience in general office practices. Proficiency with word processing, spreadsheets, database, and other office software.

Conducts a variety of clerical and other administrative tasks for IT. Types correspondence and other documents and forms as directed. Maintains project files both manually and electronically. Maintains the calendar for the office staff. Plans and coordinates project meetings as directed.

Makes travel arrangements for staff. Attends project meetings, recording meeting minutes and action items. Assists in the development of project reports and briefing, including writing initial drafts for review from notes and verbal direction and providing graphical representation of project status. Prepares budget, cost, and other spreadsheets.

Provides word processing support as needed for data conversion, records or data management, and nontechnical documentation.

Associates with Microsoft Office Suite experience.

Some Technical Training/Ce rtifications in a related field.

2 Administrative Assistant, Senior

3 years Three years of experience in general office practices. Proficiency with word processing, spreadsheets, database, and other office software for

IT.

Conducts a variety of clerical and other administrative tasks. Types correspondence and other documents and forms as directed. Maintains project files both manually and electronically. Maintains the calendar for the office staff. Plans and coordinates project meetings as directed.

Makes travel arrangements for staff. Attends project meetings, recording meeting minutes and action items. Assists in the development of project reports and briefing, including writing initial drafts for review from notes and verbal direction and providing graphical representation of project status. Prepares budget, cost, and other spreadsheets.

Provides word processing support as needed for data conversion, records or data management, and non-technical documentation. May supervise the activities of other administrative personnel.

Bachelor's Degree with Microsoft Office Suite experience Technical Training/Ce rtifications

3 Application Developer

3 years Three years of technical experience designing, implementing and maintaining software applications. Must have background in one or more of the following:

database analysis, administration, design and development, client-server architectures, Web-enabled applications and graphics design.

Participates in all phases of the software development life cycle including the design, development, integration, testing and implementation phases. Performs quality assurance and technical review activities. Assists in the resolution of end-user software problems. Works with management and end-user groups to identify requirements for future product enhancements. Develops technical documentation, end-user documentation and training materials. BA/BS in Computer Science or a related field.

Bachelor's Degree

Updated 03.16.2021 Page 9 of 29

54151S

LABOR CATEGORY

MINIMUM

EXPERIENCE

FUNCTIONAL RESPONSIBILITY MINIMUM

EDUCATION

4 Application Developer, Senior

5 years Five years of technical experience designing, implementing and maintaining software applications. Must have background in one or more of the following: database analysis, administration, design and development, client-server architectures, Web-enabled applications and graphics design.

Participates in all phases of the software development life cycle including the design, development, integration, testing and implementation phases. Performs quality assurance and technical review activities. Assists in the resolution of end-user software problems. Works with management and end-user groups to identify requirements for future product enhancements. Develops technical documentation, end-user documentation and training materials. Senior level developers may be used to direct the activities of other developers. BA/BS in Computer Science or a related field.

Bachelor's Degree

5 Business Analyst - Level 1

2 years Provide expertise in business process and system analysis, design, improvement, and implementation efforts and in translating business process needs into technical requirements. Provide expertise in change management and training support. Provide organizational and strategic planning for a wide variety of technical and functional environments.

Provide expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis. Training and/or certification concentration would include ITIL, SixSigma and/or PMI or similar training.

Associates Degree and technical training/ce rtification.

6 Business Analyst - Level 2

3 years Assist in applying common best practices for the industry to the customer using a knowledge base to create conceptual business models and to identify relevant issues and considerations in selecting application software packages. Assess the operational and functional baseline of an organization and its organizational components, and help to define the direction and strategy for an engagement while ensuring the organizational needs are being addressed. Typical areas addressed include Human Resources, Finance, Supply, and operations. Identify information technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet organizational goals. Support the development of functional area strategies for enhanced IT.

Bachelor's Degree

7 Business Analyst - Level 3

5 years Assist in applying common best practices for the industry to the customer using a knowledge base to create conceptual business models and to identify relevant issues and considerations in selecting application software packages. Assess the operational and functional baseline of an organization and its organizational components, and help to define the direction and strategy for an engagement while ensuring the organizational needs are being addressed. Typical areas addressed include Human Resources, Finance, Supply, and operations. Identify information technology inadequacies and/or deficiencies that affect the functional area's ability to support/meet organizational goals. Generate functional area strategies for enhanced IT operations in a cross-functional area mode throughout the organization. Participate in account strategy sessions, strategic assessments and design reviews to validate enterprise approach and associated work products, such as ERP implementations coordinating the resolution of highly complex problems and tasks.

Updated 03.16.2021 Page 10 of 29

54151S

LABOR CATEGORY

MINIMUM

EXPERIENCE

FUNCTIONAL RESPONSIBILITY MINIMUM

EDUCATION

8 Chief Information Security Officer

10 years Responsible for determining enterprise information security standards.

Develop and implements information security standards and procedures. Provide tactical information security advice and examining the ramifications of new technologies. Ensure that all information systems are functional and secure. 10 years of experience with BA/BS or 3 years of experience with MA.

Bachelor's Degree

9 Communications Specialist

3 years Analyze network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, and throughput) and recommend procurement, removals, and modifications to network components. Design and optimize network topologies and site configurations. Plan installations, transitions, and cutovers of network components and capabilities.

Coordinate requirements with users and suppliers. Training and/or certification concentration would include ITIL and/or PMI or similar training.

Bachelor's Degree

10 Computer Specialist

2 years 2 years of technical experience with microcomputers, DOS and Windows operating systems, office application suites (including word processors, spreadsheets, presentation applications and databases) and client-server applications.

Performs daily user support for hardware and software issues over the telephone and in person. Responds to user trouble tickets based on established service level agreements. Able to use common helpdesk software applications to track all aspects of trouble tickets, including histories and problem resolution information. Assists users with installation and configuration issues relating to supported software applications and standard hardware configurations as well as general network access.

Associates degree and technical training in office automation hardware and software.

11 Computer Specialist, Senior

3 years Three years of technical experience with microcomputers, DOS and Windows operating systems, office application suites (including word processors, spreadsheets, presentation applications and databases) and client-server applications.

Performs daily user support for hardware and software issues over the telephone and in person. Responds to user trouble tickets based on established service level agreements. Able to use common helpdesk software applications to track all aspects of trouble tickets, including histories and problem resolution information. Assists users with installation and configuration issues relating to supported software applications and standard hardware configurations as well as general network access. Senior level specialists may be used to direct the activities of other specialists and handle escalated trouble tickets. BA/BS in Computer Science or a related field.

Bachelor's Degree

12 Computer Systems Analyst - Level 1

3 years Analyze information requirements. Evaluate analytically and systematically problems of workflow, organization, and planning and assists Computer Systems Analyst Level 3 and Computer Systems Analyst Level 2 develop appropriate corrective action. Help develop plans for automated Computer Systems Analyst Level 3 or a Computer Systems Analyst Level 2, coordinate closely with programmers to ensure proper implementation of program and system specifications. Develop, in conjunction with functional users, system alternative solutions.

Training and/or certification concentration would include ITIL, CompTIA and/or PMI or similar training.

Associates

Updated 03.16.2021 Page 11 of 29

54151S

LABOR CATEGORY

MINIMUM

EXPERIENCE

FUNCTIONAL RESPONSIBILITY MINIMUM

EDUCATION

13 Computer Systems Analyst - Level 2

3 years Analyze and develop computer software possessing a wide range of capabilities, including numerous engineering, business, and records management functions. Develop plans for automated information systems from project inception to conclusion. Analyze user interfaces, maintain hardware and software performance tuning, analyze workload and computer usage, maintain interfaces with outside systems, analyze downtimes, and analyze proposed system modifications, upgrades and new COTS. Analyze the problem and the information to be processed.

Define the problem, and develops system requirements and program specifications, from which programmers prepare detailed flow charts, programs, and tests. Coordinate closely with programmers to ensure proper implementation of program and system specifications. Develop, in conjunction with functional users, system alternative solutions.

Bachelor's Degree

14 Computer Systems Analyst - Level 3

5 years Provide technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules. Coordinate with the Project and/or Program Manager to ensure problem solution and user satisfaction. Make recommendations, if needed, for approval of major systems installations. Prepare milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives. Provide daily supervision and direction to support staff.

Bachelor's Degree

15 Configuration Management Specialist

3 years Provide configuration management planning. Describe provisions for configuration identification, change control, configuration status accounting, and configuration audits. Regulate the change process so that only approved and validated changes are incorporated into product documents and related software.

Bachelor's Degree

16 Data Modeler 3 years Develop and implement advanced data management systems designed, or redesigned, to utilize new technology. Develop, code, test, and maintain database programs. Manages the flow of information between departments through the use of relational databases. Develop, code, test, and maintain database programs. Maintains data integrity by working to eliminate redundancy. Stays informed of the ways the organization uses its data. Knowledge of healthcare data and data formats, collaboration with multiple delivery teams ensure consistency and adherence to healthcare and industry standards.

Bachelor's Degree

17 Database Administrator, Junior

1 year One year of technical experience in developing and administering database management systems and/or enterprise data warehouses for

IT.

Experience should include: creating databases and table spaces; creating and maintaining instances and schemas; evaluating logical data models and creating physical models; developing and conducting procedures for database backups and restores; developing and documenting standard operating procedures for all DBA activities; writing, testing, implementing, and documenting stored procedures and triggers;

designing, implementing and maintaining database security procedures.

BA/BS in Computer Science or a related field.

Updated 03.16.2021 Page 12 of 29

54151S

LABOR CATEGORY

MINIMUM

EXPERIENCE

FUNCTIONAL RESPONSIBILITY MINIMUM

EDUCATION

18 Database Administrator

3 years Three years of technical experience in developing and administering database management systems and/or enterprise data warehouses.

Must have significant technical experience designing logical data models, implementing physical schema, and implementing and maintaining databases. Experience should include: creating databases and table spaces; creating and maintaining instances and schemas;

evaluating logical data models and creating physical models; developing and conducting procedures for database backups and restores;

developing and documenting standard operating procedures for all DBA activities; writing, testing, implementing, and documenting stored procedures and triggers; designing, implementing and maintaining database security procedures for IT. BA/BS in Computer Science or a related field.

Bachelor's Degree

19 Database Administrator, Senior

5 years Five years of technical experience in developing and administering database management systems and/or enterprise data warehouses.

Must have significant technical experience designing logical data models, implementing physical schema, and implementing and maintaining databases. Experience should include participation in all phases of the database development life cycle, including the data model design, physical schema implementation, application development, integration, testing, production operation, performance tuning, quality assurance, technical review, and assisting in the resolution of end-user problems for IT. Must have demonstrated expertise and experience in designing and implementing security features for SQL and Oracle databases and for protecting data confidentiality in database management systems. BA/BS in Computer Science or a related field.

Bachelor's Degree

20 Database Management Specialist - Level 1

3 years Provide administrative support specifically dedicated to the requirements of the project team. Perform data entry, queries data research and reports generation activities. Knowledge of relational database environment. Training and/or certification concentration would include ITIL, SQL, Oracle or similar training.

Bachelor's Degree

21 Database Management Specialist - Level 2

5 years Provide highly technical expertise in the use of DBMS. Evaluate and recommend available DBMS products to support validated user requirements. Define file organization, indexing methods, and security procedures for specific user applications. Test and assist in the implementation of changes or new database designs. Monitor database usage and statistics. Knowledge of relational database environment.

Bachelor's Degree

22 Database Management Specialist - Level 3

8 years Manage the development of data base projects. Plan and budget staff and data base resources. When necessary, reallocate resources to maximize benefits. Prepare and deliver presentations on DBMS concepts. Provide daily supervision and direction to support staff.

Extensive knowledge of relational database environment.

Bachelor's Degree

23 Functional Analyst

- Level 1

4 years Analyze user needs to determine functional and cross-functional requirements. Perform functional allocation to identify required tasks and their interrelationships. Identify resources required for each task.

Training and/or certification concentration would include ITIL, SixSigma, ISTQB Testing and/or PMI or similar training.

Bachelor's Degree

24 Functional Analyst

- Level 2

3 years Analyze user needs to determine functional and cross-functional requirements. Perform functional allocation to identify required tasks and their interrelationships. Identify resources required for each task.

Provide daily supervision and direction to support staff.

Updated 03.16.2021 Page 13 of 29

54151S

LABOR CATEGORY

MINIMUM

EXPERIENCE

FUNCTIONAL RESPONSIBILITY MINIMUM

EDUCATION

25 Graphical User Interface Designer

2 years Provide specialized expertise in the design and layout of graphical user interfaces, particularly, screen layouts and functionality for client-server applications (e.g. Microsoft Windows presentation screens). Conduct studies, testing and evaluation of screen prototypes for functionality, ease of use, efficiency, and accuracy. Proficiency in Adobe Creative Suites especially Photoshop, Illustrator and After Effects with experience in digital design and animation.

Bachelor's Degree

26 Help Desk Manager

3 years Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.

Bachelor's Degree

27 Help Desk Specialist

2 years Provide phone, email, web, and in- person support to users in the areas of email, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems. Training and/or certification concentration would include ITIL, HDI and/or CompTIA or similar training.

Associates Degree

28 Information Engineer - Level 1

3 years Apply business process improvement practices to re-engineer methodologies/principles and business process modernization projects.

Apply, as appropriate, activity and data modeling, transaction flow analysis, internal control and risk analysis and modern business methods and performance measurement techniques. Assist in establishing standards for information systems procedures. Develop and apply organization-wide information models for use in designing and building integrated, shared software and database management systems and data warehouses. Construct sound, logical business improvement opportunities consistent with corporate Information Management guiding principles, cost savings, and open system architecture objectives. Training and/or certification concentration would include ITIL, Professional Engineering and/or CompTIA or similar training.

Bachelor's Degree

29 Information Engineer - Level 2

3 years Apply an enterprise-wide set of disciplines for the planning, analysis, design and construction of information systems on an enterprise-wide basis or across a major sector of the enterprise. Develop analytical and computational techniques and methodology for problem solutions.

Perform enterprise wide strategic systems planning, business information planning, business and analysis. Perform process and data modeling in support of the planning and analysis efforts using both manual and automated tools; such as Integrated Computer-Aided Software Engineering tools. Apply reverse engineering and re-engineering disciplines to develop migration strategic and planning documents. Provide technical guidance in software engineering techniques and automated support tools. Provide daily supervision and direction to staff.

Updated 03.16.2021 Page 14 of 29

54151S

LABOR CATEGORY

MINIMUM

EXPERIENCE

FUNCTIONAL RESPONSIBILITY MINIMUM

EDUCATION

30 Information Systems Training Specialist

4 years Provide support for coordinating, developing, and delivering computer-related training to the user community. Provide second level support and coordinate training with help desks. Provide standards, services, and guidance on IT related training programs that are designed to enable government agency personnel to use information technologies and systems more productively. Services include the development, delivery, and/or coordination of training courses and materials that address specific agency needs. Possess thorough knowledge of appropriate hardware and software (ex. - PCs, Microsoft (MS) Windows, MS Office, and applications such as from SAP and Peoplesoft).

Understand computer functions and related technical terminology and how they are applied in everyday business situations. Possess exceptional interpersonal skills and superior oral and written communication skills. Training and/or certification concentration would include ITIL, Vendor Specific and/or CompTIA or similar training.

Bachelor's Degree

31 IT Security Engineer, Junior

1 year One year of experience in a cyber-security program covering information resources and activities.

General experience with network operations and security. Able to read and interpret logs from anti-virus software, intrusion detection software, and server operating system logs for IT. Experience in a cyber-security program covering information resources and activities.

Associates Degree and technical training in informatio n systems security.

32 IT Security Engineer

3 years Three years of experience in developing, maintaining, and enforcing a cyber-security program covering information resources and activities.

Experience should include performing research on system vulnerabilities, assisting developers in the design of secure applications, conducting system penetration studies, acquiring and implementing computer security incident response tools, monitoring networks to detect intrusions, briefing management and security personnel on the incidents, and using automated tools to perform network monitoring, intrusion detection, and reaction to incidents for IT. Experience should also include security hardware/software integration as well as a strong background in network security design or development. BA/BS in Computer Science or a related field.

Bachelor's Degree

33 IT Security Engineer, Senior

5 years Five years of experience in developing, maintaining, and enforcing a cyber-security program covering information resources and activities for

IT.

Experience should include independent assessment overview of the implementation of the policy and procedures associated with the enterprise system software, security on Windows and UNIX/Linux servers, and the analysis of security vulnerabilities identifying recommendations for the remedy of the particular environment.

Experience in developing and implementing policies, standards and guidelines covering data security, disaster recovery, continuity of operations, and contingency planning. BA/BS in Computer Science or a related field.

Updated 03.16.2021 Page 15 of 29

54151S

LABOR CATEGORY

MINIMUM

EXPERIENCE

FUNCTIONAL RESPONSIBILITY MINIMUM

EDUCATION

34 Network Administrator

4 years Support the installation, implementation, troubleshooting, and maintenance of agency wide-area networks (WANs) and local-area networks (LANs). Assist in designing and managing the WAN infrastructure and any processes related to the WAN. Provide Production Support of the Network, including: day-to-day operations, monitoring and problem resolution client Networks. Provide second level problem identification, diagnosis and resolution of problems.

Support the dispatch of circuit and hardware vendors involved in the resolution process. Support the escalation and communication of status to agency management and internal customers. A working knowledge is desirable in various software systems and architectures, communications protocols: and network hardware devices. Training and/or certification concentration would include ITIL, Vendor Specific (Cisco etc.) and/or CompTIA or similar training.

Bachelor's Degree

35 Network Engineer, Junior

1 year One year of technical experience in the administration, configuration and maintenance of Local Area Networks and Wide Area Networks.

Performs duties associated with the design, testing and implementation of Local Area Networks and Wide Area Networks. Provides technical support related to LAN/WAN activities and end user needs. Evaluates new technology and makes recommendations for implementation.

Analyzes requirements for system upgrades and implementations including hardware/software resources, logistics and planning issues, testing and training. BA/BS in Computer Science or a related field.

Bachelor's Degree

36 Network Engineer, Senior

6 years Six years of technical experience in the design, testing, administration, configuration, implementation and maintenance of Local Area Networks and Wide Area Networks. Holds a current Microsoft Certified Systems Engineer (MCSE), Certified Novell Engineer (CNE) or Cisco certification.

Performs duties associated with the design, testing and implementation of Local Area Networks and Wide Area Networks. Provides technical support related to LAN/WAN activities and end user needs. Must be experienced in the design and integration of multiple network operating systems, protocols and topologies. Develops standardized procedures for LAN/WAN operation and associated documentation. Evaluates new technology and makes recommendations for implementation. Analyzes requirements for system upgrades and implementations including hardware/software resources, logistics and planning issues, testing and training. Experienced engineers may be used for planning and to direct the activities of other engineers and technicians. BA/BS in Computer Science or a related field.

Bachelor's Degree

37 Network Installation Technician - Level

1 year Conduct site surveys. Assess and document current site network configuration and user requirements. Design and optimize network topologies. Follow engineering plans and site installation Technical Design Packages. Develop installation schedules. Work with network installation team. Assist in the preparation of drawing and documenting configuration changes at each site. Prepare site installation and test reports. Training and/or certification concentration would include ITIL, Vendor Specific (Cisco, BCSI etc.) and/or CompTIA or similar training.

Updated 03.16.2021 Page 16 of 29

54151S

LABOR CATEGORY

MINIMUM

EXPERIENCE

FUNCTIONAL RESPONSIBILITY MINIMUM

EDUCATION

38 Network Installation Technician - Level

3 years Organize and direct network installations on site surveys. Assess and document current site network configuration and user requirements.

Design and optimize network topologies. Direct and lead preparation of engineering plans and site installation Technical Design Packages.

Develop installation schedules. Mobilize network installation team.

Direct and lead preparation of drawings documenting configuration changes at each site. Prepare site installation and test reports.

Coordinate post installation operations and maintenance support.

Bachelor's Degree

39 Network Support Technician

1 year Provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks. Provide support in responding to system user requests for assistance. Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. Provide support to: install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems. Support the agency LAN Administrator with server maintenance and administration.

Require general knowledge of network products including, but not limited to, Novell, CISCO, and UNIX. Training and/or certification concentration would include ITIL, Vendor Specific (Cisco, BCSI etc.)

and/or CompTIA or similar training.

Bachelor's Degree

40 Operations Manager

3 years Manage computer operations. Ensure production schedules are met.

Ensures computer system resources are used effectively. Coordinate the resolution of production-related problems. Ensure proper relationships are established between customers, teaming partners, and vendors to facilitate the delivery of information technology services. Provide users with computer output. Supervise staff operations.

Bachelor's Degree

41 Program Manager 8 years Demonstrated experience and ability to direct multiple systems development life cycle (SLDC) efforts such as design, development, integration, testing, training, deployment, operation and/or maintenance of electronic health records (ERI), clinical systems, organizational infrastructure for research, clinical or office environments. The program manager is typically responsible for organizing, directing, and managing all aspects of contract operational support functions involving multiple complex and inter-related project tasks that often require managing teams of contractor personnel at multiple locations. Provide overall direction of program activities.

Manage and maintain contractor interface with the senior levels of the customer’s organization. Consult with customer and contractor personnel to formulate and review task plans and deliverables, ensuring conformance with program and project task schedules and costs and contractual obligations. Establish and maintain technical and financial reports to show progress of projects to management and customers, organize and assign responsibilities to subordinates, oversee the successful completion of all assigned tasks, and assume the initiative and provide support to marketing personnel in identifying and acquiring potential business.

Updated 03.16.2021 Page 17 of 29

54151S

LABOR CATEGORY

MINIMUM

EXPERIENCE

FUNCTIONAL RESPONSIBILITY MINIMUM

EDUCATION

42 Project Leader 3 years Consult in a specific functional area of project. Support the development of work plans to fulfill government requirements. Support formulation of milestone schedules or other documented plans.

Bachelor's Degree

43 Project Manager 4 years Combination of four years of information technology experience, including one year of recent experience in a management or supervisory capacity, plus one year of experience in the functional area of the project to be managed.

Assists with the maintenance, planning and execution of project schedules as well as the preparation and delivery of status reports to the customer. Point of contact for the customer. Interacts with project staff and the customer to help coordinate activities. May serve as technical lead for the project.

Bachelor's Degree

44 Quality Assurance Analyst

3 years Provide technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, review of program documentation to assure government standards/requirements are adhered to, and for progress in accordance with schedules. Coordinate with the Project Manager and/or Quality Assurance Manager to ensure that problems are solved to the user's satisfaction. Make recommendations, if needed, for approval of major systems installations. Prepare milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives. Training and/or certification concentration would include ITIL, SixSigma, PMI, ISO or similar training.

Associates Degree

45 Quality Assurance Manager

6 years Establish and maintain a process for evaluating software and associated documentation. Determine the resources required for quality control.

Maintain the level of quality throughout the software life cycle. Conduct formal and informal reviews at pre-determined points throughout the development life cycle. Provide daily supervision and direction to support staff.

Bachelor's Degree

46 Quality Assurance Specialist

3 years Develop and implement quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures in a large computer-based organization. Develop and define major and minor characteristics of quality including quality metrics and scoring parameters and determines requisite quality control resources for an actual task order. Establish and maintain a process for evaluating hardware, software, and associated documentation and/or assist in the evaluation. Conduct and/or participate in formal and informal reviews at pre-determined points throughout the development life cycle.

Updated 03.16.2021 Page 18 of 29

54151S

LABOR CATEGORY

MINIMUM

EXPERIENCE

FUNCTIONAL RESPONSIBILITY MINIMUM

EDUCATION

47 Scientific Data Analyst

1 year Provide high level expertise in applicable public health disciplines to collect, abstract, code, analyze, or interpret scientific data contained within information systems and databases related to public health.

technical assistance and support to public health surveillance, research, and program activities. Analyst is expected to conduct data quality assessment, linkage, analysis, and reporting in addition to design, develop, implement, and disseminate patient safety research and studies. Additionally, responds to data requests as needed. Work in research teams that include public health professionals in healthcare and public health systems. Use a variety of research methods, including literature reviews, data cleaning, secondary data analysis using SAS, and GIS software. Participate in projects related to patient safety/public health. Training and/or certification concentration would include public health analysis or similar training.

Bachelor's Degree

48 Section 508 Specialist

2 years Two years of experience providing Section 508 support.

Provides expert consultative and program support for Section 508 issues relating to electronic and information technology (EIT) as prescribed by the Rehabilitation Act. Support may include training and remediation of existing EIT.

Bachelor's Degree

49 Subject Matter Expert - Level 1

2 years Provide technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation and implementation advice on moderately complex problems that require an appropriate level of knowledge of the subject matter for effective implementation. Apply principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions. Assist other senior consultants with analysis and evaluation and with the preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties: information systems architecture, networking; telecommunications, automation; communications protocols, risk management/electronic analysis, software; lifecycle management, software development methodologies, and modeling and simulation. Commensurate experience in IT and in new and related older technology that directly relates to the required area of expertise.

Training and/or certification concentration would include ITIL, Vendor Specific (Cisco, BCSI etc.) or similar training.

Bachelor's Degree

50 Subject Matter Expert - Level 2

5 years Five years of specialized experience in a functional area of expertise.

Provides expert consultative support to a functional technical area of the project. Develops solutions to complex problems. Works closely with the information technologists to identify the best technological solution to technical issues.

Bachelor's Degree

51 Subject Matter Expert - Level 3

8 years Eight years of specialized experience in a functional area of expertise.

Provides expert consultative support to a functional technical area of the project. Develops solutions to complex problems. Works closely with the information technologists to identify the best technological solution to technical issues. May supervise the activities of other subject matter experts or technical personnel.

Master's

Updated 03.16.2021 Page 19 of 29

54151S

LABOR CATEGORY

MINIMUM

EXPERIENCE

FUNCTIONAL RESPONSIBILITY MINIMUM

EDUCATION

52 System Administrator - Level 1

1 year Assist with the daily activities of configuration and operation of systems which may be mainframe, mini, or client/server based. Assist with the optimizing of system operation and resource utilization, and perform system capacity analysis and planning. Provide assistance to users in accessing and using business systems. Commensurate experience and education. Training and/or certification concentration would include ITIL, Vendor Specific (Unix, Microsoft etc.) and/or CompTIA or similar training.

Bachelor's Degree

53 System Administrator - Level 2

3 years Perform the daily activities of configuration and operation of systems which may be mainframe, mini, or client/server based. Perform the optimizing of system operation and resource utilization, and perform system capacity analysis and planning. Provide assistance to users in accessing and using business systems.

Bachelor's Degree

54 System Operator 1 year Monitor and support computer processing. Coordinate input, output, and file media. Distribute output and controls computer operation that may be mainframe, mini, or client/server based. Training and/or certification concentration would include ITIL, CompTIA or similar training.

Associates Degree

55 Systems Architect - Level 1

4 years Establish system information requirements using analysis of the information engineer(s) in the development of enterprise-wide or large-scale information systems. Design architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Ensure these systems are compatible and in compliance with the standards for open systems architectures, the Open Systems Interconnection (OSI) and ISO reference models, and profiles of standards - such as Institute of Electrical and Electronic Engineers (IEEE) Open Systems Environment (OSE) reference model - as they apply to the implementation and specification of information management solution of the application platform, across the Application Program Interface (API), and the external environment/software application.