MAS - STS Solutions And Training, LLC - 47QTCA19D00BW

STS Solutions and Training, LLC 47QTCA19D00BW Page | 1 760-585-9619

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu driven database system.

The Internet address for GSA Advantage! is: http://www.gsaadvantage.gov

Multiple Award Schedule

INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES

PSC: DA01

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

Contract Number: 47QTCA19D00BW

Period Covered by Contract:

May 2019 through May 2024

STS Solutions and Training, LLC 6480 Weathers Place, Suite 230c

San Diego, CA 92121-3912 Phone: 760-585-9619 www.sst-anc.com

Business Size: Small Business

Contract Administration: jeff.booth@sst-anc.com

STS Solutions and Training, LLC 47QTCA19D00BW Page | 2

1. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs) SIN: 54151S – Information Technology Professional Services

2. MAXIMUM ORDER

$500,000

3. MINIMUM ORDER

$100

4. GEOGRAPHIC COVERAGE

World Wide

5. POINT(S) OF PRODUCTION

Only labor services offered.

6. DISCOUNT FROM LIST PRICES

Prices are Net

7. QUANTITY DISCOUNT(S)

None

8. PROMPT PAYMENT TERMS

None; Payment Terms are Net 30 Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. FOREIGN ITEMS

N/A

10a. TIME OF DELIVERY

To be negotiated at the task order level

10b. EXPEDITED DELIVERY

To be negotiated at the task order level

10c. OVERNIGHT AND 2-DAY DELIVERY

10d. URGENT REQUIREMENTS

11. FOB POINT

Destination

12a. ORDERING ADDRESS

1826 N Loop 1604 W, Suite 337A San Antonio, TX 78248 Jeff Nelson, General Manager Phone: 760-585-9619 Email: jeff.nelson@sst-anc.com

Customer Information:

Multiple Award Schedule (MAS) Catalog

STS Solutions and Training, LLC 47QTCA19D00BW Page | 3

12b. ORDERING PROCEDURES For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in FAR 8.405-3.

13. PAYMENT ADDRESS

Bristol Bay Shared Services, LLC

C/O STS Solutions and Training, LLC 10365 Railroad DR DPT 13001 El Paso, TX 79924-1698

14. WARRANTY PROVISION

15. EXPORT PACKING CHARGES

N/A

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (if applicable)

N/A

17. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE)

N/A

18a. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS

AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE)

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE)

19. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE)

20. LIST OF PARTICIPATING DEALERS (IF APPLICABLE)

N/A

21. PREVENTIVE MAINTENANCE (IF APPLICABLE)

N/A

22a. SPECIAL ATTRIBUITES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants)

N/A

22b. Section 508 Compliance for EIT

The EIT standards can be found at: www.Section508.gov/.

23. UEI NUMBER

J9NFY73LB788

24. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT

(SAM) DATABASE

Active

STS Solutions and Training, LLC 47QTCA19D00BW Page | 4

Information Technology Professional Services SIN 54151S:

CITRIX ENGINEER/ANALYST I

Major Responsibilities Performs systems development, functional and data requirements analysis, systems analysis and design, programming, program design and documentation preparation. Applies enterprise-wide set of disciplines for the planning, analysis, design and construction of information systems on an enterprise-wide basis or across a major sector of the enterprise. Develops analytical and computational techniques and methodology for problem solutions. Performs enterprise-wide strategic systems planning, business information planning, business and analysis. Performs process and data modeling in support of the planning and analysis efforts using both manual and automated tools, such as Integrated Computer-Aided Software Engineering (I-CASE) tools. Applies reverse engineering and re-engineering disciplines to develop migration strategic and planning documents.

Minimum Related Education

Bachelor’s Degree

Minimum Related Experience

1 years’ experience, 5 years’’ experience if less than Bachelor' s Degree

CITRIX ENGINEER/ANALYST II

Major Responsibilities Performs systems development, functional and data requirements analysis, systems analysis and design, programming, program design and documentation preparation. Applies enterprise-wide set of disciplines for the planning, analysis, design and construction of information systems on an enterprise-wide basis or across a major sector of the enterprise. Develops analytical and computational techniques and methodology for problem solutions. Performs enterprise-wide strategic systems planning, business information planning, business and analysis. Performs process and data modeling in support of the planning and analysis efforts using both manual and automated tools, such as Integrated Computer-Aided Software Engineering (I-CASE) tools. Applies reverse engineering and re-engineering disciplines to develop migration strategic and planning documents.

Minimum Related Education

Bachelor’s Degree

Minimum Related Experience

3 years’ experience, 7 years’’ experience if less than Bachelor' s Degree

CITRIX ENGINEER/ANALYST III

Major Responsibilities Performs systems development, functional and data requirements analysis, systems analysis and design, programming, program design and documentation preparation. Applies enterprise-wide set of disciplines for the planning, analysis, design and construction of information systems on an enterprise-wide basis or across a major sector of the enterprise. Develops analytical and computational techniques and methodology for problem solutions. Performs enterprise-wide strategic systems planning, business information planning, business and analysis. Performs process and data modeling in support of the planning and analysis efforts using both manual and automated tools, such as Integrated Computer-Aided Software Engineering (I-CASE) tools. Applies reverse engineering and re-engineering disciplines to develop migration strategic and planning documents.

Minimum Related Education

Bachelor’s Degree

STS Solutions and Training, LLC 47QTCA19D00BW Page | 5

Minimum Related Experience 5 years’ experience, 9 years’ experience if less than Bachelor' s Degree

CITRIX ENGINEER/ANALYST IV

Major Responsibilities Performs systems development, functional and data requirements analysis, systems analysis and design, programming, program design and documentation preparation. Applies enterprise-wide set of disciplines for the planning, analysis, design and construction of information systems on an enterprise-wide basis or across a major sector of the enterprise. Develops analytical and computational techniques and methodology for problem solutions. Performs enterprise-wide strategic systems planning, business information planning, business and analysis. Performs process and data modeling in support of the planning and analysis efforts using both manual and automated tools, such as Integrated Computer-Aided Software Engineering (I-CASE) tools. Applies reverse engineering and re-engineering disciplines to develop migration strategic and planning documents.

Minimum Related Education

Bachelor’s Degree

Minimum Related Experience

7 years’ experience, 11 years’ experience if less than Bachelor' s Degree

CLOUD ENGINEER I

Major Responsibilities Partner with application owners and service providers to design security and privacy controls for cloud hosted. Serve as a cloud application security engineer for high visibility cloud computing initiative. Devise a strategy to secure information assets and cloud application services. Interpret and support security policies and standards for the public/private/hybrid cloud deployment contexts. Create security standards compliant patterns & reference architectures for public, private, or hybrid cloud deployments. Partner with stakeholders to assess public & private cloud services/technologies for security standards compliance.

Analyze and design controls to secure public/private/hybrid cloud deployments. Will work with leaders and team members at all levels and across functional lines. Will utilize analytical skills and the ability to think outside the box. Will utilize critical thinking skills and not hesitate to question status quo.

Minimum Related Education

Bachelor’s Degree

Minimum Related Experience

1 years’ experience, 5 years’ experience if less than Bachelor' s Degree

CLOUD ENGINEER II

Major Responsibilities Partner with application owners and service providers to design security and privacy controls for cloud hosted. Serve as a cloud application security engineer for high visibility cloud computing initiative. Devise a strategy to secure information assets and cloud application services. Interpret and support security policies and standards for the public/private/hybrid cloud deployment contexts. Create security standards compliant patterns & reference architectures for public, private, or hybrid cloud deployments. Partner with stakeholders to assess public & private cloud services/technologies for security standards compliance.

Analyze and design controls to secure public/private/hybrid cloud deployments. Will work with leaders and team members at all levels and across functional lines. Will utilize analytical skills and the ability to think outside the box. Will utilize critical thinking skills and not hesitate to question status quo.

STS Solutions and Training, LLC 47QTCA19D00BW Page | 6

3 years’ experience, 7 years’ experience if less than Bachelor' s Degree

CLOUD ENGINEER III

Partner with application owners and service providers to design security and privacy controls for cloud hosted. Serve as a cloud application security engineer for high visibility cloud computing initiative. Devise a strategy to secure information assets and cloud application services. Interpret and support security policies and standards for the public/private/hybrid cloud deployment contexts. Create security standards compliant patterns & reference architectures for public, private, or hybrid cloud deployments. Partner with stakeholders to assess public & private cloud services/technologies for security standards compliance.

Analyze and design controls to secure public/private/hybrid cloud deployments. Will work with leaders and team members at all levels and across functional lines. Will utilize analytical skills and the ability to think outside the box. Will utilize critical thinking skills and not hesitate to question status quo.

Minimum Related Education

Bachelor’s Degree

Minimum Related Experience

5 years’ experience, 9 years’ experience if less than Bachelor' s Degree

CLOUD ENGINEER IV

Major Responsibilities Partner with application owners and service providers to design security and privacy controls for cloud hosted. Serve as a cloud application security engineer for high visibility cloud computing initiative. Devise a strategy to secure information assets and cloud application services. Interpret and support security policies and standards for the public/private/hybrid cloud deployment contexts. Create security standards compliant patterns & reference architectures for public, private, or hybrid cloud deployments. Partner with stakeholders to assess public & private cloud services/technologies for security standards compliance.

Analyze and design controls to secure public/private/hybrid cloud deployments. Will work with leaders and team members at all levels and across functional lines. Will utilize analytical skills and the ability to think outside the box. Will utilize critical thinking skills and not hesitate to question status quo.

Minimum Related Education

Bachelor’s Degree

Minimum Related Experience

7 years’ experience, 11 years’ experience if less than Bachelor' s Degree

DATABASE ENGINEER I

Major Responsibilities Works effectively with Leads and product owners to define & clarify requirements, assignment priorities, perform detailed analysis, and develop robust & maintainable solutions meeting business requirements.

Analyze, plan, develop, deploy, and manage BI infrastructure. Create automation SQL tests for unit, integration, regression, performance, and build verification. Understand and apply the advance principles of entity relationship model design, good data typing practices, index management, data management, and data security. Develop ad-hoc queries and reports on demand with short turnaround times as determined by business priorities. Research and prototype new database features, design, and architecture ahead of mainstream development. Proactively initiate & contribute in system improvements and innovations.

Provide support to troubleshoot and resolve technical & performance issues in production environment.

Review the database designs, code, and test plans of other developers and provide recommendations for improvement or optimizations. Perform basic database administration activities for lower and production (on demand) environments including; Job monitoring, release deployment, basic configuration, process monitoring, and database backup & restore. Follow defined software development lifecycle best practices.

STS Solutions and Training, LLC 47QTCA19D00BW Page | 7

Work effectively with management and members to clarify needs and priorities. Miscellaneous duties as assigned.

Minimum Related Education

Bachelor’s Degree

Minimum Related Experience

1 years’ experience, 5 years’ experience if less than Bachelor' s Degree

DATABASE ENGINEER II

Major Responsibilities Works effectively with Leads and product owners to define & clarify requirements, assignment priorities, perform detailed analysis, and develop robust & maintainable solutions meeting business requirements.

Analyze, plan, develop, deploy, and manage BI infrastructure. Create automation SQL tests for unit, integration, regression, performance, and build verification. Understand and apply the advance principles of entity relationship model design, good data typing practices, index management, data management, and data security. Develop ad-hoc queries and reports on demand with short turnaround times as determined by business priorities. Research and prototype new database features, design, and architecture ahead of mainstream development. Proactively initiate & contribute in system improvements and innovations.

Provide support to troubleshoot and resolve technical & performance issues in production environment.

Review the database designs, code, and test plans of other developers and provide recommendations for improvement or optimizations. Perform basic database administration activities for lower and production (on demand) environments including; Job monitoring, release deployment, basic configuration, process monitoring, and database backup & restore. Follow defined software development lifecycle best practices.

Work effectively with management and members to clarify needs and priorities. Miscellaneous duties as assigned.

Minimum Related Education

Bachelor’s Degree

Minimum Related Experience

3 years’ experience, 7 years’ experience if less than Bachelor' s Degree

DATABASE ENGINEER III

Major Responsibilities Works effectively with Leads and product owners to define & clarify requirements, assignment priorities, perform detailed analysis, and develop robust & maintainable solutions meeting business requirements.

Analyze, plan, develop, deploy, and manage BI infrastructure. Create automation SQL tests for unit, integration, regression, performance, and build verification. Understand and apply the advance principles of entity relationship model design, good data typing practices, index management, data management, and data security. Develop ad-hoc queries and reports on demand with short turnaround times as determined by business priorities. Research and prototype new database features, design, and architecture ahead of mainstream development. Proactively initiate & contribute in system improvements and innovations.

Provide support to troubleshoot and resolve technical & performance issues in production environment.

Review the database designs, code, and test plans of other developers and provide recommendations for improvement or optimizations. Perform basic database administration activities for lower and production (on demand) environments including; Job monitoring, release deployment, basic configuration, process monitoring, and database backup & restore. Follow defined software development lifecycle best practices.

Work effectively with management and members to clarify needs and priorities. Miscellaneous duties as assigned.

STS Solutions and Training, LLC 47QTCA19D00BW Page | 8

DATABASE ENGINEER IV

Works effectively with Leads and product owners to define & clarify requirements, assignment priorities, perform detailed analysis, and develop robust & maintainable solutions meeting business requirements.

Analyze, plan, develop, deploy, and manage BI infrastructure. Create automation SQL tests for unit, integration, regression, performance, and build verification. Understand and apply the advance principles of entity relationship model design, good data typing practices, index management, data management, and data security. Develop ad-hoc queries and reports on demand with short turnaround times as determined by business priorities. Research and prototype new database features, design, and architecture ahead of mainstream development. Proactively initiate & contribute in system improvements and innovations.

Provide support to troubleshoot and resolve technical & performance issues in production environment.

Review the database designs, code, and test plans of other developers and provide recommendations for improvement or optimizations. Perform basic database administration activities for lower and production (on demand) environments including; Job monitoring, release deployment, basic configuration, process monitoring, and database backup & restore. Follow defined software development lifecycle best practices.

Work effectively with management and members to clarify needs and priorities. Miscellaneous duties as assigned.

Minimum Related Education

Bachelor’s Degree

Minimum Related Experience

7 years’ experience, 11 years’ experience if less than Bachelor' s Degree

GIS SPECIALIST I

Major Responsibilities Possesses an extensive knowledge and ability to perform a diverse array of complex GIS related work.

Well-versed in ESRI products able to work with GIS data effectively. Creates tests and enhances GIS operations, and develops and administers web-based applications. Provides technical support for the implementation and operation of GIS projects. Installs and tests GIS web software and maintains GIS web servers. Evaluates user requirements for GIS, and identifies and implements applications. Conducts or coordinates end-user training. Writes and maintains reports, programs database reports, forms, and queries. Prepares GIS databases, maps, database reports and specialized queries in support of various projects. Performs GIS analysis, modeling and reporting to support decision making. Operates and maintains GIS software and web-based applications. Produces complex maps for user departments and outside agencies.

Minimum Related Education Bachelor's Degree

Minimum Related Experience 1 year experience, 5 years’ experience if less than Bachelor's Degree

GIS SPECIALIST II

Major Responsibilities Possesses an extensive knowledge and ability to perform a diverse array of complex GIS related work.

Well-versed in ESRI products able to work with GIS data effectively. Creates tests and enhances GIS operations, and develops and administers web-based applications. Provides technical support for the implementation and operation of GIS projects. Installs and tests GIS web software and maintains GIS web servers. Evaluates user requirements for GIS, and identifies and implements applications. Conducts or coordinates end-user training. Writes and maintains reports, programs database reports, forms, and queries. Prepares GIS databases, maps, database reports and specialized queries in support of various

STS Solutions and Training, LLC 47QTCA19D00BW Page | 9 projects. Performs GIS analysis, modeling and reporting to support decision making. Operates and maintains GIS software and web-based applications. Produces complex maps for user departments and outside agencies.

Minimum Related Education Bachelor's Degree

Minimum Related Experience 3 years’ experience, 7 years’ experience if less than Bachelor's Degree

GIS SPECIALIST III

Major Responsibilities Possesses an extensive knowledge and ability to perform a diverse array of complex GIS related work.

Well-versed in ESRI products able to work with GIS data effectively. Creates tests and enhances GIS operations, and develops and administers web-based applications. Provides technical support for the implementation and operation of GIS projects. Installs and tests GIS web software and maintains GIS web servers. Evaluates user requirements for GIS, and identifies and implements applications. Conducts or coordinates end-user training. Writes and maintains reports, programs database reports, forms, and queries. Prepares GIS databases, maps, database reports and specialized queries in support of various projects. Performs GIS analysis, modeling and reporting to support decision making. Operates and maintains GIS software and web-based applications. Produces complex maps for user departments and outside agencies.

Minimum Related Education Bachelor's Degree

Minimum Related Experience 5 years’ experience, 9 years’ experience if less than Bachelor's Degree

GIS SPECIALIST IV

Major Responsibilities Possesses an extensive knowledge and ability to perform a diverse array of complex GIS related work.

Well-versed in ESRI products able to work with GIS data effectively. Creates tests and enhances GIS operations, and develops and administers web-based applications. Provides technical support for the implementation and operation of GIS projects. Installs and tests GIS web software and maintains GIS web servers. Evaluates user requirements for GIS, and identifies and implements applications. Conducts or coordinates end-user training. Writes and maintains reports, programs database reports, forms, and queries. Prepares GIS databases, maps, database reports and specialized queries in support of various projects. Performs GIS analysis, modeling and reporting to support decision making. Operates and maintains GIS software and web-based applications. Produces complex maps for user departments and outside agencies.

Minimum Related Education Bachelor's Degree

Minimum Related Experience 7 years’ experience, 11 years’ experience if less than Bachelor's Degree

IT ANALYST I

Major Responsibilities Works with management to determine IT objectives that will improve business outcomes. Reviews and analyzes existing IT systems and internal processes, and collects and analyzes data to identify areas for improvement within the IT infrastructure. Assists in resolving issues and ensuring solutions are viable and consistent. Creates system guidelines and manuals for the organization and/or department, and conducts regular reviews of systems. Generates reports on efficiencies and improvement areas. Participates in team

STS Solutions and Training, LLC 47QTCA19D00BW Page | 10 meetings and provides input on intelligent solutions. Conducts research on new technologies to identify new trends and provide guidelines to the organization.

Minimum Related Education Bachelor's Degree

Minimum Related Experience 1 year experience, 5 years’ experience if less than Bachelor's Degree

IT ANALYST II

Major Responsibilities Works with management to determine IT objectives that will improve business outcomes. Reviews and analyzes existing IT systems and internal processes, and collects and analyzes data to identify areas for improvement within the IT infrastructure. Assists in resolving issues and ensuring solutions are viable and consistent. Creates system guidelines and manuals for the organization and/or department, and conducts regular reviews of systems. Generates reports on efficiencies and improvement areas. Participates in team meetings and provides input on intelligent solutions. Conducts research on new technologies to identify new trends and provide guidelines to the organization.

Minimum Related Education Bachelor's Degree

Minimum Related Experience 3 years’ experience, 7 years’ experience if less than Bachelor's Degree

IT ANALYST III

Major Responsibilities Works with management to determine IT objectives that will improve business outcomes. Reviews and analyzes existing IT systems and internal processes, and collects and analyzes data to identify areas for improvement within the IT infrastructure. Assists in resolving issues and ensuring solutions are viable and consistent. Creates system guidelines and manuals for the organization and/or department, and conducts regular reviews of systems. Generates reports on efficiencies and improvement areas. Participates in team meetings and provides input on intelligent solutions. Conducts research on new technologies to identify new trends and provide guidelines to the organization.

Minimum Related Education Bachelor's Degree

Minimum Related Experience 5 years’ experience, 9 years’ experience if less than Bachelor's Degree

IT ANALYST IV

Major Responsibilities Works with management to determine IT objectives that will improve business outcomes. Reviews and analyzes existing IT systems and internal processes, and collects and analyzes data to identify areas for improvement within the IT infrastructure. Assists in resolving issues and ensuring solutions are viable and consistent. Creates system guidelines and manuals for the organization and/or department, and conducts regular reviews of systems. Generates reports on efficiencies and improvement areas. Participates in team meetings and provides input on intelligent solutions. Conducts research on new technologies to identify new trends and provide guidelines to the organization.

Bachelor's Degree

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Minimum Related Experience 7 years’ experience, 11 years’ experience if less than Bachelor's Degree

IT ARCHITECT I

Major Responsibilities The IT Architect will be required to provide project management experience and ensure that the delivered solution matches business requirements. Will diagnose, resolve, and document IT Enterprise problems in a timely and accurate fashion, while ensuring minimal downtime, and respond IT related issues and emergencies as required. The IT Architect may be required to be on-call after hours, weekends and holidays on a rotating schedule with other team members. Will be required to work with and mentor other IT team members, provide managers with status reports, and provide end user assistance, training, and support as required. Essential Duties Will Include: Identify, design, and implement IT devices. Identify, design, and implement standards, configurations, settings, installation sequences, and back-out instructions based on industry best practices. Identify, design, and implement information technologies and methodologies to meet current and future needs of the enterprise environment, including, core, distribution, and access layers. Identify and make improvements to the existing IT environment by analyzing system performance and optimizing existing strategies and technologies based on workloads. Act as a senior level escalation to diagnose and resolve problems with enterprise systems (software and hardware), determine the source of problem, and work to resolve problems according to their priority and nature. Respond to events both independently and as part of an Incident Management Team. Analyze and make recommendations for hardware and software standardization. Participate in hardware and software reviews and recommend purchases. Other duties as assigned.

Minimum Related Education

Bachelor’s Degree

Minimum Related Experience

1 years’ experience, 5 years’ experience if less than Bachelor' s Degree

IT ARCHITECT II

Major Responsibilities The IT Architect will be required to provide project management experience and ensure that the delivered solution matches business requirements. Will diagnose, resolve, and document IT Enterprise problems in a timely and accurate fashion, while ensuring minimal downtime, and respond IT related issues and emergencies as required. The IT Architect may be required to be on-call after hours, weekends and holidays on a rotating schedule with other team members. Will be required to work with and mentor other IT team members, provide managers with status reports, and provide end user assistance, training, and support as required. Essential Duties Will Include: Identify, design, and implement IT devices. Identify, design, and implement standards, configurations, settings, installation sequences, and back-out instructions based on industry best practices. Identify, design, and implement information technologies and methodologies to meet current and future needs of the enterprise environment, including, core, distribution, and access layers. Identify and make improvements to the existing IT environment by analyzing system performance and optimizing existing strategies and technologies based on workloads. Act as a senior level escalation to diagnose and resolve problems with enterprise systems (software and hardware), determine the source of problem, and work to resolve problems according to their priority and nature. Respond to events both independently and as part of an Incident Management Team. Analyze and make recommendations for hardware and software standardization. Participate in hardware and software reviews and recommend purchases. Other duties as assigned.

Minimum Related Education

Bachelor’s Degree

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IT ARCHITECT III

Major Responsibilities The IT Architect will be required to provide project management experience and ensure that the delivered solution matches business requirements. Will diagnose, resolve, and document IT Enterprise problems in a timely and accurate fashion, while ensuring minimal downtime, and respond IT related issues and emergencies as required. The IT Architect may be required to be on-call after hours, weekends and holidays on a rotating schedule with other team members. Will be required to work with and mentor other IT team members, provide managers with status reports, and provide end user assistance, training, and support as required. Essential Duties Will Include: Identify, design, and implement IT devices. Identify, design, and implement standards, configurations, settings, installation sequences, and back-out instructions based on industry best practices. Identify, design, and implement information technologies and methodologies to meet current and future needs of the enterprise environment, including, core, distribution, and access layers. Identify and make improvements to the existing IT environment by analyzing system performance and optimizing existing strategies and technologies based on workloads. Act as a senior level escalation to diagnose and resolve problems with enterprise systems (software and hardware), determine the source of problem, and work to resolve problems according to their priority and nature. Respond to events both independently and as part of an Incident Management Team. Analyze and make recommendations for hardware and software standardization. Participate in hardware and software reviews and recommend purchases. Other duties as assigned.

Minimum Related Education

Bachelor’s Degree

Minimum Related Experience

5 years’ experience, 9 years’ experience if less than Bachelor' s Degree

IT ARCHITECT IV

Major Responsibilities The IT Architect will be required to provide project management experience and ensure that the delivered solution matches business requirements. Will diagnose, resolve, and document IT Enterprise problems in a timely and accurate fashion, while ensuring minimal downtime, and respond IT related issues and emergencies as required. The IT Architect may be required to be on-call after hours, weekends and holidays on a rotating schedule with other team members. Will be required to work with and mentor other IT team members, provide managers with status reports, and provide end user assistance, training, and support as required. Essential Duties Will Include: Identify, design, and implement IT devices. Identify, design, and implement standards, configurations, settings, installation sequences, and back-out instructions based on industry best practices. Identify, design, and implement information technologies and methodologies to meet current and future needs of the enterprise environment, including, core, distribution, and access layers. Identify and make improvements to the existing IT environment by analyzing system performance and optimizing existing strategies and technologies based on workloads. Act as a senior level escalation to diagnose and resolve problems with enterprise systems (software and hardware), determine the source of problem, and work to resolve problems according to their priority and nature. Respond to events both independently and as part of an Incident Management Team. Analyze and make recommendations for hardware and software standardization. Participate in hardware and software reviews and recommend purchases. Other duties as assigned.

Minimum Related Education

Bachelor’s Degree

Minimum Related Experience

7 years’ experience, 11 years’ experience if less than Bachelor' s Degree

IT SUPPORT SPECIALIST I

Provides technical support, advice, and assistance with technical, hardware, and software system

STS Solutions and Training, LLC 47QTCA19D00BW Page | 13 problems. Manages user physical and logical security (including adds/deletes/changes & audits) for variety of systems. Utilizes specialized technical skill set to provide hardware, software and network consultation and support onsite and over the phone for internal and external clients. Responds to client requests in a timely fashion. Independently investigates, researches, resolves and documents end user problems.

Provides routine maintenance and troubleshooting of business equipment including, but not limited to, computers, laptops, monitors, desktop phones, projectors, web cams, printers, copiers, and optical scanners by responding to telephone calls, emails, tickets, and other technical support requests. Performs lifecycle replacements of various end user equipment. Maintains current expertise in operation and application of standard workstation hardware and software. Sets up and maintains desktop backend services such as desktop/laptop deployment services, anti-virus/malware detection, remote laptop backup services, desktop configuration policies, and desktop patch management. Provides recommendations to management for improvements regarding desktop and application management. Assists senior-level team members in various infrastructure projects. Performs other work-related duties as assigned.

Minimum Related Education Bachelor's Degree

Minimum Related Experience 1 year experience, 5 years’ experience if less than Bachelor's Degree

IT SUPPORT SPECIALIST II

Major Responsibilities Provides technical support, advice, and assistance with technical, hardware, and software system problems. Manages user physical and logical security (including adds/deletes/changes & audits) for variety of systems. Utilizes specialized technical skill set to provide hardware, software and network consultation and support onsite and over the phone for internal and external clients. Responds to client requests in a timely fashion. Independently investigates, researches, resolves and documents end user problems.

Provides routine maintenance and troubleshooting of business equipment including, but not limited to, computers, laptops, monitors, desktop phones, projectors, web cams, printers, copiers, and optical scanners by responding to telephone calls, emails, tickets, and other technical support requests. Performs lifecycle replacements of various end user equipment. Maintains current expertise in operation and application of standard workstation hardware and software. Sets up and maintains desktop backend services such as desktop/laptop deployment services, anti-virus/malware detection, remote laptop backup services, desktop configuration policies, and desktop patch management. Provides recommendations to management for improvements regarding desktop and application management. Assists senior-level team members in various infrastructure projects. Performs other work-related duties as assigned.

Minimum Related Education Bachelor's Degree

Minimum Related Experience 3 years’ experience, 7 years’ experience if less than Bachelor's Degree

IT SUPPORT SPECIALIST III

Major Responsibilities Provides technical support, advice, and assistance with technical, hardware, and software system problems. Manages user physical and logical security (including adds/deletes/changes & audits) for variety of systems. Utilizes specialized technical skill set to provide hardware, software and network consultation and support onsite and over the phone for internal and external clients. Responds to client requests in a timely fashion. Independently investigates, researches, resolves and documents end user problems.

Provides routine maintenance and troubleshooting of business equipment including, but not limited to, computers, laptops, monitors, desktop phones, projectors, web cams, printers, copiers, and optical scanners by responding to telephone calls, emails, tickets, and other technical support requests. Performs lifecycle replacements of various end user equipment. Maintains current expertise in operation and application of standard workstation hardware and software. Sets up and maintains desktop backend

STS Solutions and Training, LLC 47QTCA19D00BW Page | 14 services such as desktop/laptop deployment services, anti-virus/malware detection, remote laptop backup services, desktop configuration policies, and desktop patch management. Provides recommendations to management for improvements regarding desktop and application management. Assists senior-level team members in various infrastructure projects. Performs other work-related duties as assigned.

Minimum Related Education Bachelor's Degree

Minimum Related Experience 5 years’ experience, 9 years’ experience if less than Bachelor's Degree

IT SUPPORT SPECIALIST IV

Major Responsibilities Provides technical support, advice, and assistance with technical, hardware, and software system problems. Manages user physical and logical security (including adds/deletes/changes & audits) for variety of systems. Utilizes specialized technical skill set to provide hardware, software and network consultation and support onsite and over the phone for internal and external clients. Responds to client requests in a timely fashion. Independently investigates, researches, resolves and documents end user problems.

Provides routine maintenance and troubleshooting of business equipment including, but not limited to, computers, laptops, monitors, desktop phones, projectors, web cams, printers, copiers, and optical scanners by responding to telephone calls, emails, tickets, and other technical support requests. Performs lifecycle replacements of various end user equipment. Maintains current expertise in operation and application of standard workstation hardware and software. Sets up and maintains desktop backend services such as desktop/laptop deployment services, anti-virus/malware detection, remote laptop backup services, desktop configuration policies, and desktop patch management. Provides recommendations to management for improvements regarding desktop and application management. Assists senior-level team members in various infrastructure projects. Performs other work-related duties as assigned.

Minimum Related Education Bachelor's Degree

Minimum Related Experience 7 years’ experience, 11 years’ experience if less than Bachelor's Degree

NETWORK TECHNICIAN I

Major Responsibilities Perform site assessments of clients existing analog infrastructure for VoIP deployment; identify needs and possible issues, make recommendations and preparations for best implementation plan and practices.

Establishes voice and data networks by running, pulling, terminating, and toning cables; installing telecommunications equipment, routers, switches, and other ancillary devices. Assists in cutovers, cross-connecting faxes, credit card machines, alarm systems, internal and external paging units, and other ancillary devices. Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems. Troubleshoot VoIP and other converged technologies issues. Assess and troubleshoot client needs and provide recommendations for solutions. Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications. Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.

Maintains customer rapport by listening to and resolving concerns; answering questions and suggesting solutions. Maintains safe work environment by following codes, standards, and legal regulations. Keeps supplies ready by inventorying stock; placing orders; verifying receipt. Updates job knowledge by participating in educational opportunities; reading technical publications. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

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1 years’ experience, 5 years’ experience if less than Bachelor' s Degree

NETWORK TECHNICIAN II

Perform site assessments of clients existing analog infrastructure for VoIP deployment; identify needs and possible issues, make recommendations and preparations for best implementation plan and practices.

Establishes voice and data networks by running, pulling, terminating, and toning cables; installing telecommunications equipment, routers, switches, and other ancillary devices. Assists in cutovers, cross-connecting faxes, credit card machines, alarm systems, internal and external paging units, and other ancillary devices. Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems. Troubleshoot VoIP and other converged technologies issues. Assess and troubleshoot client needs and provide recommendations for solutions. Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications. Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.

Maintains customer rapport by listening to and resolving concerns; answering questions and suggesting solutions. Maintains safe work environment by following codes, standards, and legal regulations. Keeps supplies ready by inventorying stock; placing orders; verifying receipt. Updates job knowledge by participating in educational opportunities; reading technical publications. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Minimum Related Education

Bachelor’s Degree

Minimum Related Experience

3 years’ experience, 7 years’ experience if less than Bachelor' s Degree

NETWORK TECHNICIAN III

Major Responsibilities Perform site assessments of clients existing analog infrastructure for VoIP deployment; identify needs and possible issues, make recommendations and preparations for best implementation plan and practices.

Establishes voice and data networks by running, pulling, terminating, and toning cables; installing telecommunications equipment, routers, switches, and other ancillary devices. Assists in cutovers, cross-connecting faxes, credit card machines, alarm systems, internal and external paging units, and other ancillary devices. Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems. Troubleshoot VoIP and other converged technologies issues. Assess and troubleshoot client needs and provide recommendations for solutions. Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications. Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.

Maintains customer rapport by listening to and resolving concerns; answering questions and suggesting solutions. Maintains safe work environment by following codes, standards, and legal regulations. Keeps supplies ready by inventorying stock; placing orders; verifying receipt. Updates job knowledge by participating in educational opportunities; reading technical publications. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Minimum Related Education

Bachelor’s Degree

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NETWORK TECHNICIAN IV

Major Responsibilities Perform site assessments of clients existing analog infrastructure for VoIP deployment; identify needs and possible issues, make recommendations and preparations for best implementation plan and practices.

Establishes voice and data networks by running, pulling, terminating, and toning cables; installing telecommunications equipment, routers, switches, and other ancillary devices. Assists in cutovers, cross-connecting faxes, credit card machines, alarm systems, internal and external paging units, and other ancillary devices. Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems. Troubleshoot VoIP and other converged technologies issues. Assess and troubleshoot client needs and provide recommendations for solutions. Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications. Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.

Maintains customer rapport by listening to and resolving concerns; answering questions and suggesting solutions. Maintains safe work environment by following codes, standards, and legal regulations. Keeps supplies ready by inventorying stock; placing orders; verifying receipt. Updates job knowledge by participating in educational opportunities; reading technical publications. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Minimum Related Education

Bachelor’s Degree

Minimum Related Experience

7 years’ experience, 11 years’ experience if less than Bachelor' s Degree

PROGRAM MANAGER I

Major Responsibilities Accountable for all aspects of program performance. Directs the performance of a variety of related projects, which may be organized by technology, program or client. Oversees the technology development and/or application, marketing, and resource allocation within program client base. Collaboratively works with all levels of employees, managers and support personnel to achieve the delivery of high-quality services and publications. Program areas typically represent more than three functional areas that may include engineering, systems analysis, quality control, administration, etc. Typically reports to a senior manager or corporate officer.

Minimum Related Education Bachelor's Degree

Minimum Related Experience 1 year experience, 5 years’ experience if less than Bachelor's Degree

PROGRAM MANAGER II

Major Responsibilities Accountable for all aspects of program performance. Directs the performance of a variety of related projects, which may be organized by technology, program or client. Oversees the technology development and/or application, marketing, and resource allocation within program client base. Collaboratively works with all levels of employees, managers and support personnel to achieve the delivery of high-quality services and publications. Program areas typically represent more than three functional areas that may include engineering, systems analysis, quality control, administration, etc. Typically reports to a senior manager or corporate officer.

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Minimum Related Experience 3 years’ experience, 7 years’ experience if less than Bachelor's Degree

PROGRAM MANAGER III

Major Responsibilities Accountable for all aspects of program performance. Directs the performance of a variety of related projects, which may be organized by technology, program or client. Oversees the technology development and/or application, marketing, and resource allocation within program client base. Collaboratively works with all levels of employees, managers and support personnel to achieve the delivery of high-quality services and publications. Program areas typically represent more than three functional areas that may include engineering, systems analysis, quality control, administration, etc. Typically reports to a senior manager or corporate officer.

Minimum Related Education Bachelor's Degree

Minimum Related Experience 5 years’ experience, 9 years’ experience if less than Bachelor's Degree

PROGRAM MANAGER IV

Major Responsibilities Accountable for all aspects of program performance. Directs the performance of a variety of related projects, which may be organized by technology, program or client. Oversees the technology development and/or application, marketing, and resource allocation within program client base.