MAS - Sky Solutions LLC - 47QTCA19D00BQ
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- Attached to
- Federal Supply Schedule 47QTCA19D00BQ Federal contract IDV
- Contract number
- 47QTCA19D00BQ
- Issued by
- GSA Federal Acquisition Service
About this file
This document provides pricing details for a multiple award federal supply schedule contract held by Sky Solutions, LLC. The contractor offers various information technology labor categories across several special item numbers, including IT professional services, health IT services, and cloud and cloud-related professional services. Hourly rates are provided for 58 labor categories ranging from project managers and cybersecurity engineers to BPM developers, data analysts, and subject matter experts. The contract was awarded on May 10, 2019 and runs through May 9, 2024, with rates escalating annually over the five-year term. Relevant products, services, and terms are outlined for ordering activities to utilize this government-wide acquisition contract vehicle when procuring specified IT solutions and services.
Sky Solutions LLC Pricelist and/or Vendor Terms and Conditions for 47QTCA19D00BQ, a Federal Supply Schedule awarded to Sky Solutions LLC, under Information Technology Schedule 70 (IT-70)
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GENERAL SERVICES ADMINISTRATION
FEDERAL SUPPLY SERVICE
AUTHORIZED FEDERAL SUPPLY SCHEDULE FSS PRICE LIST
Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for
GSA Advantage!® is: https://www.GSAAdvantage.gov.
Multiple Award Schedule
FSC Classes/Product Codes: (D305, D399,000)
• D305 - IT and Telecom - Teleprocessing, Timeshare, Cloud Computing, and High Performance
Computing
• D399 - IT and Telecom- Other IT and Telecommunications
CONTRACT NUMBER: 47QTCA19D00BQ
CONTRACT PERIOD: May 10, 2019, through May 9, 2029
CONTRACTOR: SKY SOLUTIONS, LLC
8219 Leesburg Pike, Suite 450, Vienna, VA 22182-2625 Phone number: (571) 777-9955
Fax number: (571) 535-3557
E-Mail:contracts@skysolutions.com
Website:www.skysolutions.com
CONTRACTOR’S ADMINISTRATION SOURCE: Anil K Boinapalli & Principal 8219 Leesburg Pike, Suite 450 Vienna, VA 22182-2625 Phone number: (571) 345-5789
Fax number: (571) 535-3557
E-Mail:contracts@skysolutions.com
BUSINESS SIZE: Small business, SBA Certified Small Disadvantaged Business
For more information on ordering from Federal Supply Schedules go to the GSA
Schedules page at GSA.gov.
https://www.gsaadvantage.gov/ mailto:anil@skysolutions.com http://www.skysolutions.com/ mailto:anil@skysolutions.com
CUSTOMER INFORMATION:
1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs):
SINs SIN Title
518210C Cloud and Cloud-Related IT
Professional Services
54151S Information Technology Professional
Services
54151HEAL
Health Information Technology
Services
541611
Management and Financial
Consulting, Acquisition and Grants
Management Support, and Business
Program and Project Management
Service
54151HACS
Highly Adaptive Cybersecurity
Services (HACS)
OLM Order-Level Materials (OLM’s)
1b. LOWEST PRICED MODEL NUMBER AND UNIT PRICE FOR EACH SIN: (Government net price based on a unit of one)
See pages 4-57 for labor category descriptions and hourly rates.
1c. HOURLY RATES (Services only):
See pages 4-57 for labor category descriptions and hourly rates.
2. MAXIMUM ORDER*: $500,000 (on all SINs)
NOTE TO ORDERING ACTIVITIES: *If the best value selection places your order over the Maximum
Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price.
Before placing your order, contact the aforementioned contractor for a better price. The contractor may (1) offer a new price for this requirement (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.
3. MINIMUM ORDER: $100.00
4. GEOGRAPHIC COVERAGE: Domestic, 50 states, Washington, DC, Puerto Rico, US Territories and to a CONUS port or consolidation point for orders received from overseas activities.
5. POINT(S) OF PRODUCTION: N/A
6. DISCOUNT FROM LIST PRICES OR STATEMENT OF NET PRICE: Government Net Prices
(discounts already deducted.)
7. QUANTITY DISCOUNT(S): 1.5% additional for orders greater than $750,000
8. PROMPT PAYMENT TERMS: Net 30 days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.
9. FOREIGN ITEMS: N/A
10a. TIME OF DELIVERY: As negotiated between the contractor and the ordering activity.
10b. EXPEDITED DELIVERY: As negotiated between the contractor and the ordering activity.
10c. OVERNIGHT AND 2-DAY DELIVERY: Contact the Contractor for rates.
10d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to ensure a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.
11. FOB POINT: Destination.
12a. ORDERING ADDRESS: Same as contractor.
12b. ORDERING PROCEDURES: See Federal Acquisition Regulation (FAR) 8.405-3.
13. PAYMENT ADDRESS: Same as contractor.
14. WARRANTY PROVISION: N/A
15. EXPORT PACKING CHARGES: Not applicable.
16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE):
N/A
17. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A
18a. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE
LISTS AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE): N/A
18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): N/A
19. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A
20. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A
21. PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A
22a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): N/A
22b. Section 508 Compliance for Electronic and Information Technology (EIT): As applicable.
23. Unique Entity Identifier (UEI): LLR9CKT1FUL1
24. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT
(SAM) DATABASE: Active Registration in the SAM database.
LABOR CATEGORY DESCRIPTIONS
SIN 54151S
1. PROJECT MANAGER I
Education & Experience: Individual will have a bachelor ’s degree in a related discipline. Two (2) years direct experience may be substituted for educational requirements.
Functional Responsibility: The project manager leads team(s) to successful project completion. The project manager is the primary liaison and interface with customer’s technical representative. Leads teams through the planning, execution and completion of projects/tasks. Drives and works with a cross-functional team including Project Management, Development, QA, Support, End User, and Product
Managers. Mentor team members, provide guidance, leadership, and advocate best practices to the team in the areas of agile, scrum and overall product development process. Excellent organizational, statistical, analytical, problem solving, written and oral presentation skills.
2. PROJECT MANAGER II
Education & Experience: Individual will have a bachelor ’s degree in a related discipline and three (3) years direct experience. Five (5) years direct experience may be substituted for educational requirements. Requires PMP, SCRUM or related certifications.
Functional Responsibility: The project manager leads team(s) to successful project completion. The project manager is the primary liaison and interface with customer ’s technical representative. Leads teams through the planning, execution and completion of projects/tasks. Ability to handle multiple priorities simultaneously and demonstrates good management skills. Provides project estimation, delegate tasks, and monitor progress of the project. Excellent planning and organizational skills. Responsible for removing any impediments to help the delivery teams meet their sprint commitments. Work with product owners to define user stories and clear backlog. Conduct sprint planning meetings and estimation of tasks. Run daily stand-ups, track progress, hold retrospectives, and product demos.
3. PROJECT MANAGER III
Education & Experience: Individual will have a bachelor ’s degree in a related discipline and six (6) years direct experience. Eight (8) years direct experience may be substituted for educational requirements. Requires PMP, SCRUM or related certifications.
Functional Responsibility: The project manager leads team(s) to successful project completion. The project manager is the primary liaison and interface with customer ’s technical representative. Leads teams through the planning, execution and completion of projects/tasks. Proactively report risks, road blocks, Sprint burn-down and release progress. Finds and works to remove development and project roadblocks; motivates the development team and protects the team from outside distractions. Assess project issues and identify solutions to meet productivity, quality and client goals. Assist in troubleshooting production issues and perform root cause analysis to ensure timely and accurate resolutions. Making sure that all code is well-written, well-documented, and well-tested. Participate in latest technology research applicable to meet new business challenges. Familiarity with best practices for technology and business level technology implementation.
4. CYBER SECURITY ENGINEER I
Education & Experience: Individual will have at least two (2) years direct experience in an Information Security discipline, directly contributing to security evaluation, assessment, or Incident Response pertinent to Networked
Information Systems. Individual will have experience any of the general areas of secure configuration, security assessment activities, anomaly detection
(network, host), documentation, and vulnerability remediation.
Requires, at minimum, an Associate degree. Four (4) years’ experience can be substituted for educational requirements if accompanied by an Industry-standard certification such as CISSP, CCNA, CCSA, CCDP, GCIH, GCIA, etc.
Functional Responsibility: Evaluates the security posture of desktop, server, and network infrastructure systems. Assists with identifying security weaknesses
(Technical, Operational, & Managerial elements), providing recommendations for and assistance in remediative engineering exercises.
Strong working knowledge of network protocols, security protocols, network analysis tools and techniques, as well as firewall technologies (basic packet filtering through application layer), Intrusion Detection/Prevention Systems
(IDPS).
Understands security analysis methodologies pertaining to threats and vulnerabilities. Possesses fundamental knowledge of regulatory guidelines and mandates pertinent the Information Assurance field of work. In some cases, experience with MLS (Multi-Level Security) environments may be required.
5. CYBER SECURITY ENGINEER II
Education & Experience: Individual will have at least three (3) to five (5) years direct experience in an Information Security discipline, directly contributing to security evaluation, assessment, or Incident Response pertinent to Networked Information
Systems. Individual will have experience any of the general areas of secure configuration, security assessment activities, anomaly detection (network, host), documentation, and vulnerability remediation.
Requires, at minimum, a bachelor’s degree, preferably in Computer Science or other related discipline. Six (6) years direct, verifiable experience can be substituted for educational requirements if accompanied by an Industry-standard certification such as CISSP, CCNA, CCSA, CCDP, GCIH, GCIA, etc.
Functional Responsibility: Evaluates the security posture of desktop, server, and network infrastructure systems. Assists with identifying security weaknesses
(Technical, Operational, & Managerial elements), providing recommendations for and assistance in remediative engineering exercises. Strong working knowledge of network protocols, security protocols, network analysis tools and techniques, as well as firewall technologies (basic packet filtering through application layer), Intrusion
Detection/Prevention Systems (IDPS). Ability to analyze customer policies, architecture and procedures for security flaws. Ability to review system data to identify security events and trends. Ability to integrate and use security COTS security solutions. Understands security analysis methodologies pertaining to threats and vulnerabilities. Possesses advanced knowledge of regulatory guidelines and mandates pertinent the Information Assurance field of work. In some cases, experience with MLS (Multi-Level Security) environments may be required.
6. CYBER ENGINEER III
Education & Experience: Individual will have at least five (5) years direct experience in an Information Security discipline, directly contributing to security evaluation, assessment, or Incident Response pertinent to Networked Information
Systems. Individual will have experience any of the general areas of secure configuration, security assessment activities, anomaly detection (network, host), documentation, and vulnerability remediation.
Requires, at minimum, a bachelor’s degree, preferably in Computer Science or other related discipline. Seven (7) years direct, verifiable experience can be substituted for educational requirements if accompanied by an Industry-standard certification such as CISSP, CCNA, CCSA, CCDP, GCIH, GCIA, etc.
Functional Responsibility: Evaluates the security posture of desktop, server, and network infrastructure systems. Assists with identifying security weaknesses
(Technical, Operational, & Managerial elements), providing recommendations for and assistance in remediative engineering exercises. Strong working knowledge of network protocols, security protocols, network analysis tools and techniques, as well as firewall technologies (basic packet filtering through application layer), Intrusion
Detection/Prevention Systems (IDPS). Detailed knowledge of tools and solutions utilized to perform security functions. Experience in leading a team of engineers through the design, implementation, and integration of security tools and solutions.
Ability to analyze customer policies, architecture and procedures for security flaws.
Ability to review system data to identify security events and trends and to integrate and use security COTS security solutions. Understands security analysis methodologies pertaining to threats and vulnerabilities. Possesses advanced knowledge of regulatory guidelines and mandates pertinent the Information
Assurance field of work. In some cases, experience with MLS (Multi-Level Security) environments may be required.
7. INFORMATION SECURITY ANALYST I
Education & Experience: Individual will have a bachelor’s degree in a related discipline and at least three (2) years direct experience. Four (4) years direct experience along with industry-recognized certifications such as CISSP, GCIA, etc.
may be substituted for educational requirements. Advanced degrees related to computer science may also be substituted for some educational and tenure requirements.
Functional Responsibility: The Security Analyst I will possess strong working knowledge of security analysis methodologies of threats and vulnerabilities.
The Security Analyst I will be able to develop and document customer security requirements and policies. Skills will also include analysis of customer policies, architecture and procedures for security flaws, review of system data to identify security events and trends. A working knowledge of several of the following areas is required: understanding of business security practices and procedures;
knowledge of current security tools available; hardware/software firewalls and their implementation; different communication protocols; encryption techniques/tools; familiarity with commercial products (ex. - Domain Name
Systems, public–key encryption technology, Smartcard, Cyberguard, TimeStep), and current Internet and electronic commerce technology.
8. INFORMATION SECURITY ANALYST II
Education & Experience: Individual will have a bachelor ’s degree in a related discipline and at least three (3) years direct experience. Four (4) years direct experience along with industry-recognized certifications such as CISSP, GCIA, etc.
may be substituted for educational requirements. Advanced degrees related to computer science may also be substituted for some educational and tenure requirements.
Functional Responsibility: The Security Analyst II will possess strong working knowledge of security analysis methodologies of threats and vulnerabilities.
The Security Analyst II will be able to develop and document customer security requirements and policies. Skills will also include analysis of customer policies, architecture and procedures for security flaws, review of system data to identify security events and trends. The Security Analyst II will also have a strong knowledge of federal and commercial regulations governing information security.
9. INFORMATION SECURITY ANALYST III
Education & Experience: Individual will have a bachelor’s degree in a related discipline and four (4) years direct experience. Five (5) years direct experience along with industry-recognized certifications such as CISSP, GCIA, etc. may be substituted for educational requirements. Advanced degrees related to computer science may also be substituted for some educational and tenure requirements.
Functional Responsibility: The Security Analyst III will possess a detailed knowledge of security analysis methodologies of threats and vulnerabilities. The Security
Analyst III will be able to expertly develop and document customer security requirements and policies. Skills will also include analysis of Information Systems architecture, identification of security flaws, and review of system data to identify security events and trends. The Security Analyst III will also have an in-depth of federal and commercial regulations governing information security (FISMA, NIST
Special Publications, HIPAA, Sarbanes-Oxley, etc.). Develop and implements information security standards and procedures. Provide tactical information security advice and examining the ramifications of new technologies.
10. SECURITY CONSULTANT I
Education & Experience: The Security Consultant will possess an associate degree, preferably in a related discipline and at least six years direct experience. Ten years’ experience may be substituted for educational requirements with the appropriate background and experience. Advanced degrees related to computer science and/or industry-recognized certifications (CISSP, GCIA, CCSP, etc.) may be substituted for educational and tenure requirements.
Functional Responsibility: Serves in the roles of Senior Security Engineer, Security
Consultant, and Trusted Advisor to senior management or C-level executives. The
Security Consultant will possess an expert understanding of network and security protocols, and a highly detailed knowledge of the tools and solutions utilized in performing security functions. The Security Consultant will be able to lead a team of engineers through the design, implementation, and integration of security tools and solutions. Possesses a detailed knowledge of security analysis methodologies of threats and vulnerabilities. Able to analyze, modify, or develop customer policies, architecture, and procedures. Ability to review system data to identify security events and trends to provide mitigation strategies. Ability to act as a trusted advisor, for all levels of management and executives, in the area of information technology and security initiatives from planning and execution to closure.
11. SECURITY CONSULTANT II
Education & Experience: The Security Consultant will possess a bachelor’s degree preferably in a related discipline and at least eight years direct experience. Ten years’ experience may be substituted for educational requirements with the appropriate background and experience. Advanced degrees related to computer science and/or industry-recognized certifications (CISSP, GCIA, CCSP, etc.) may be substituted for educational and tenure requirements.
Functional Responsibility: Serves in the roles of Senior Security Engineer, Security
Consultant, and Trusted Advisor to senior management or C-level executives. The
Security Consultant will possess an expert understanding of network and security protocols, and a highly detailed knowledge of the tools and solutions utilized in performing security functions. The Security Consultant will be able to lead a team of engineers through the design, implementation, and integration of security tools and solutions. Possesses a detailed knowledge of security analysis methodologies of threats and vulnerabilities. Able to analyze, modify, or develop customer policies, architecture, and procedures. Ability to review system data to identify security events and trends to provide mitigation strategies. Ability to act as a trusted advisor, for all levels of management and executives, in the area of information technology and security initiatives from planning and execution to closure.
12. TECHNICAL WRITER
discipline and four (4) years direct experience. Six (6) years direct experience may be substituted for educational requirements.
Functional Responsibility: The technical writer edits and reviews content of technical documentation such as technical reports, procedures, plans and white papers. Ensures technical documentation follows stylistic requirements, grammar and layout.
13. BPM DEVELOPER I
Education & Experience: Individual will have at least two (2) years direct experience in an Information Technology discipline, directly contributing to
Programming or Business Process Management Systems. Individual will have experience any of the general areas of information technology.
Requires, at minimum, an Associate degree. Three (3) years direct experience can be substituted for educational requirements if accompanied by an Industry-standard certification issued by Pega, Appian, Bizagi, Oracle BPM, IBM BPM etc.
Functional Responsibility: The BPM Developer I will focus on building solutions and on maintaining, optimizing, and improving a client’s applications and systems.
The BPM Developer I will contribute to a business and technical blueprint and customize the respective project. The BPM Developer I will be responsible for unit testing, contributing to integration testing, and be responsible for the design and delivery of end-user training. Apply process improvement, reengineering methodologies, and internet-related methodologies and principles to conduct process modernization projects. Assist senior staff with effective transitioning of existing organizations or project teams in accomplishing the organization’s goals or project activities and objectives through improved use of internet and other automated processes. Support activity and data modeling, development of modern business methods, identification of best practices, and creating and assessing performance measurements. Provide group facilitation, interviewing, training, and additional forms of knowledge transfer.
14. BPM DEVELOPER II
Education & Experience: Individual will have a bachelor ’s degree in a related discipline and at least two (2) years direct experience. Four (4) years direct experience along with industry-recognized certifications issued by Pega, Appian, Bizagi, Oracle BPM, IBM BPM etc.
Functional Responsibility: The BPM Developer II designs and builds components of enterprise applications and provides consultative guidance to some of the world’s leading organizations on all project assignments. The BPM Developer II will partner with client and business team to develop high quality deliverables across all phases of a project. The BPM Developer II will leverage industry experience to consult and influence the client’s direction in pursuit of Pega best practices. The BPM Developer II will provide technical training and user support to technical and business groups. Apply process improvement, reengineering methodologies, and internet-related methodologies and principles to conduct process modernization projects. Responsible for transitioning of existing organizations or project teams in accomplishing the organization’s goals or project activities and objectives through improved use of internet and other automated processes. Support activity and data modeling, development of modern business methods, identification of best practices, and creating and assessing performance measurements. Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. May provide daily supervision and direction to other contractor business reengineering specialists and web architects.
15. BPM DEVELOPER III
discipline and four (4) years direct experience. Five (5) years direct experience along with industry-recognized certifications issued by Pega, Appian, Bizagi, Oracle
BPM, IBM BPM etc.
Functional Responsibility: Manage use of process improvement, reengineering methodologies, and internet-related methodologies and principles to conduct process modernization projects. Responsible for transitioning of existing organizations or project teams in accomplishing the organization’s goals or project activities and objectives through improved use of internet and other automated processes. Support activity and data modeling, development of modern business methods, identification of best practices, and creating and assessing performance measurements. Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. Key coordinator between customers and multiple project teams to ensure enterprise-wide integration of reengineering efforts and application of best practice including e-business practices. May provide daily supervision and direction to other contractor business reengineering specialists and web architects.
16. BPM ARCHITECT
discipline and five (5) years direct experience. Seven (7) years direct experience along with industry-recognized certifications issued Pega, Appian, Bizagi, Oracle
BPM, IBM BPM etc.
Functional Responsibility: The BPM Architect will partner with both client and the business team to develop high quality deliverables across all phases of a project. The BPM Architect will participate in requirements, design, and build phases to ensure high quality deliverables. Manage use of process improvement, reengineering methodologies, and internet-related methodologies and principles to conduct process modernization projects. Responsible for transitioning of existing organizations or project teams in accomplishing the organization’s goals or project activities and objectives through improved use of internet and other automated processes. Support activity and data modeling, development of modern business methods, identification of best practices, and creating and assessing performance measurements. Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. Key coordinator between customers and multiple project teams to ensure enterprise-wide integration of reengineering efforts and application of best practice including e-business practices. May provide daily supervision and direction to other contractor business reengineering specialists and web architects.
17. BPM BUSINESS ANALYST
may be substituted for educational requirements.
Functional Responsibility: The BPM Business Analyst will act as a liaison between the business users, stakeholders, and technologists. This individual will be responsible to work with the BPM Architect and Leadership team jointly charting business and technical strategies. Ability in requirements gathering, tracking, and analysis. Ability to communicate the information to both technical and non-technical professionals. Creates process models, diagrams and related documents. Will know the digital platform tools like Pega, Appian, Bizagi, ServiceNOW, Workday, Salesforce, AWS and Azure, etc.
18. APPLICATION DEVELOPER I
discipline and one (1) year direct experience. Three (3) years direct experience may
Functional Responsibility: Develop functionality using .Net, C#, Python, Ruby JAVA, JEE and RDBMS. Write Shell/Perl scripts to implement connectivity. Write java code to create beans, spring controllers, command classes etc. Create Spring configuration files for mapping beans, controller’s etc. Unit test code. Design database tables, Write SQL scripts to create tables, indexes, stored procedures. Create Hibernate mapping files. Design, develop, and modify computer application software.
19. APPLICATION DEVELOPER II
discipline and three (3) years direct experience. Five (5) years direct experience
Functional Responsibility: Develop functionality using .Net, C#, Python, Ruby JAVA, to create beans, spring controllers, command classes etc. Create Spring configuration files for mapping beans, controller’s etc. Unit test code. Design database tables, Write SQL scripts to create tables, indexes, stored procedures. Create Hibernate mapping files. Design, develop, and modify computer application software.
20. APPLICATION DEVELOPER III
be substituted for educational requirements. Individual will be trained in Java/J2ee, Java Scripts, JSP, SOAP, WebSphere Training based on the requirement.
Functional Responsibility: Work collaboratively with other teams; QA, UX, etc.
Responsible for assisting in customization and development of application systems
Designs, programs, and codes software in response to specific business requirements Understands how to optimize joint development efforts through appropriate project design, database use, code creation, and software architecture
Develops design specifications in compliance with IT Architecture Resolves user issues and suggestions. Develop and maintain complex software components / systems in compliance with department standards Develop and maintain comprehensive technical design documentation; including but not limited to software system architecture, high-level design, detailed design, database design, class diagrams, physical & deployment diagrams, etc. Coordinate and lead the review and approval process of all appropriate software system documentation Implement approved system architecture improvements; provide feedback during associated discussions / reviews Lead and/or perform peer design and code reviews Provide status regarding current and upcoming work assignments Utilize change management tool (code version / branch tracking); adhere to corresponding processes Lead and/or perform technical product release training, installations, and general product support Lead and/or perform 3rd-level support to Level II Technical
Helpdesk
21. DIGITAL PLATFORM DEVELOPER I
discipline and two (2) years direct experience. Four (4) years direct experience along with industry-recognized certifications. Ex. ServiceNow, Salesforce, workday, SAP, Oracle, AWS, Azure, Redhat etc.
Functional Responsibility: Develop custom applications using digital platforms like ServiceNow, Salesforce, AWS and Azure. Configure out-of-the-box workflows and create/maintain custom workflows. Configure application related fields, forms, views, email notifications, acceptance roles and access controls. Integrate application(s) with third party systems/applications via APIs.
Participate in internal and customer meetings identify unique use cases for the digital platform. Rapidly prototype new solutions to demonstrate platform capabilities to our clients.
22. DIGITAL PLATFORM DEVELOPER II
discipline and three (3) years direct experience. Five (5) years direct experience along with industry-recognized certifications. Ex. ServiceNow, Salesforce, workday, SAP, Oracle, AWS, Azure, Redhat etc.
Functional Responsibility: Design and Deployment of End-to-End Service
Catalogs in digital platforms based on the requirement. Design and develop integration workflows between: ServiceNow and Azure, ServiceNow and Ansible, ServiceNow and Remedy, ServiceNow and various other internal existing applications. Design and Develop User Interface Portal for the Services being offered and workflow orchestration to integrate with the Service Catalog. Cloud
Management Platform development and configuration. Work in configuring the
Discovery Schedules and working with Discovery tool. Develop portal UI pages using AngularJS, HTML5, CSS, JavaScript, JSON, PowerShell, and Python. Design and develop Workflows, UI customization, Client Script, Business Rule, Workflow administration, ACL, UI policy, UI Actions, Script include, Notifications, etc. to customize the application based on process needs. Work on integrating
ServiceNow with external systems using REST APIs and other methodologies.
Participate in Architecture discussions and designing solution for the product with different responsible teams and stakeholders. Work as ServiceNow
Administrator to Manage and Maintain ServiceNow instances. Work on troubleshooting any issues with the Mid Server and ServiceNow instances.
Work on the Hotfix, Patch, Product Release and Upgrades for all ServiceNow
Instances. Participate in Agile SDLC - Requirement gathering, Analysis, Technical feasibility, Story estimation, Development, Testing, Code migration and Release management & Support. Develop POCs and present it to the stakeholders and internal teams to integrate different Instances and systems onto a common
ServiceNow Platform. Work with ServiceNow Support team on resolving any escalated performance or operational.
23. DIGITAL PLATFORM DEVELOPER III
discipline and five (5) years related experience. Seven (7) years direct experience may be substituted for educational requirements. Ex. ServiceNow, Salesforce, workday, SAP, Oracle, AWS, Azure, Redhat etc.
Functional Responsibility: Digital Platform Developer will work on teams providing solutions into a variety of environments, including embedded systems and other platforms. Will develop the infrastructure required to facilitate the testing and delivery of integration work (including installation and documentation). Design and Deployment of End-to-End Service Catalogs in digital platforms based on the requirement. Works closely with architects, business stakeholders and other teams to implement digital platform right.
24. INTEGRATION ENGINEER I
discipline and two (2) years direct experience. Four (4) years direct experience.
Functional Responsibility: Performs integration of moderately complex medium-to small scale hardware, software, and system architecture components to ensure reliable and sustainable operation of the technology solution. Develops system setup and installation instructions and preventative and corrective maintenance procedures for the technology solution. Implements computer systems in a phased approach of requirements analysis and conceptual design, site survey, system design review, critical design review, installation, integration, and testing. Performs requirements analysis for a wide range of users in areas of office automation and finance and accounting
25. INTEGRATION ENGINEER II
discipline and three (3) years direct experience. Five (5) years direct experience.
Functional Responsibility: Performs integration of complex large-scale hardware, software, and system architecture components to ensure reliable and sustainable operation of the technology solution. Develops system setup and installation instructions and preventative and corrective maintenance procedures for the technology solution. Implements computer systems in a phased approach of requirements analysis and conceptual design, site survey, system design review, critical design review, installation, integration, and testing. Performs requirements analysis for a wide range of users in areas of office automation and finance and accounting
26. INTEGRATION ENGINEER III
discipline and five (5) years related experience. Seven (7) years direct experience.
Functional Responsibility: Performs integration of complex large-scale hardware, software, and system architecture components to ensure reliable and sustainable operation of the technology solution. Develops system setup and installation instructions and preventative and corrective maintenance procedures for the technology solution. Implements computer systems in a phased approach of requirements analysis and conceptual design, site survey, system design review, critical design review, installation, integration, and testing. Performs requirements analysis for a wide range of users in areas of office automation and finance and accounting
27. BUSINESS ANALYST I
discipline and one (1) year direct experience. Individual will have Agile, Waterfall
Methodology training
Functional Responsibility: Gather business requirements for existing data warehouse process and applications in production interviewing tech/SMEs Schedule walkthrough and business review to validate requirements. Identify, validate and document metadata usage and data lineage. Map business process flows using Visio anticipates in research and recommends appropriate solutions. Exercises judgment, guides and advises less experienced team members as appropriate within their assigned applications Provide outstanding service to all customers. Leverages knowledge of insurance concepts & principals with technical knowledge of electronic insurance applications Conducts root cause analysis Documents findings to drive defect resolution
28. BUSINESS ANALYST II
discipline and two (2) years direct experience. Four (4) years direct experience may be substituted for educational requirements. Individual will have Agile, Waterfall warehouse process and applications in production interviewing tech/SMEs.
Schedule walkthrough and business review to validate requirements. Identify and validate and document metadata usage and data lineage. Map business process flows using Visio anticipates in research and recommends appropriate solutions.
Exercises judgment, guides and advises less experienced team members as appropriate within their assigned applications Provide outstanding service to all customers. Leverages business knowledge & principals with technical knowledge of applications, conducts root cause analysis Documents findings to drive defect resolution.
29. BUSINESS ANALYST III
Functional Responsibility: Gather business requirements for existing or new process and applications in production interviewing tech/SMEs Schedule walkthrough and business review to validate requirements. Identify, validate and document metadata usage and data lineage. Map business process flows using Visio anticipates in research and recommends appropriate solutions. Exercises judgment, guides and advises less experienced team members as appropriate within their assigned applications Provide outstanding service to all customers. Leverages business knowledge & principals with technical knowledge of applications, conducts root cause analysis Documents findings to drive defect resolution
30. SHAREPOINT DEVELOPER I
discipline and at least one (1) year direct experience. Three (3) years direct experience along with industry-recognized certifications may be substituted for educational requirements.
Functional Responsibility: Primary responsibility will be to work with the team to design and build new solutions. Serve as a second or third level support resource for existing SharePoint sites. Advise team members and developers of governance and policies around SharePoint and the intranet platform.
Collaborate closely with the SharePoint and intranet technical team, as well as business partners on successful integration of sites and applications. Estimate effort to build no-code solutions for a specific set of business and technical requirements.
31. SHAREPOINT DEVELOPER II
discipline and at least three (3) years direct experience. Five (5) years direct experience along with industry-recognized certifications may be substituted for educational requirements.
Functional Responsibility: Primary responsibility will be to work with the team to design and build new solutions. Serve as a second or third level support resource for existing SharePoint sites. Advise team members and developers of governance and policies around SharePoint and the intranet platform.
Collaborate closely with the SharePoint and intranet technical team, as well as business partners on successful integration of sites and applications. Estimate effort to build no-code solutions for a specific set of business and technical
32. SHAREPOINT DEVELOPER III
along with industry-recognized certifications may be substituted for educational
Functional Responsibility: The SharePoint Developer III will be responsible for architecture, design and development of software solutions based on Microsoft
SharePoint 2013, Web Services, and .Net Framework. The selected candidate will support custom server-side development of Microsoft SharePoint 2013 Intranet portal and understand the existing architecture and follow the similar solution patterns for enhancements. They will understand the server topology, identify the strengths and potential improvement and be able to collaborate with users to create SharePoint solutions that meet customer needs, while adhering to established standards. The selected candidate will develop complex, dynamic sites using SharePoint Designer and work with enterprise SharePoint technology teams to resolve issues and address change, and assist in developing risk mitigation strategies, and contingency plans. The selected candidate will provide training, demonstrations, and other support to users as needed.
33. NETWORK ENGINEER I
along with industry-recognized certifications may be substituted for educational
Functional Responsibility: Develops and maintains data networking and telecommunications systems (H/W & S/W). Analyzes network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, and throughput), troubleshoots problems and recommends procurement, removals, and modifications to network components. Works with network topologies and site configurations. Implements plans to install, transition, convert and cutover network components and capabilities. Monitors operations of telecom systems and services of vendors. Coordinates requirements with users and suppliers.
Performs network administration, provides technical assistance in the integration and test of computer integrated networks.
34. NETWORK ENGINEER II
Functional Responsibility: Evaluates designs, develops and maintains data networking and telecommunications systems (H/W & S/W). Analyzes network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, and throughput), troubleshoots problems and recommends procurement, removals, and modifications to network components. Designs and optimizes network topologies and site configurations. Plans and conducts installations, transitions, conversions and cutovers of network components and capabilities. Leads monitoring of telecom system operations and services of vendors. Coordinates requirements with users and suppliers. Provides technical leadership in the integration and test of computer integrated networks. Oversees network control center. May provide daily supervision and direction to staff. Task lead or supervisor of intermediate, junior and/or entry level network engineers.
35. ERP SPECIALIST I
discipline and two (2) years direct experience. Three (3) years direct experience
Functional Responsibility: Organize and Participate in Design Sessions with the business / functional team to understand requirements to arrive at technical solutions. Review and understand functional designs and perform gap analysis to rationalize technical solutions. Prepare Technical Design document to meet business requirements. Walkthrough technical design with the client Technical
Architects to conform adherence to client specific standards and policies.
Conceptualize technical design options, identify the best option and complete the technical design specifications for the specific RICE (Reports / Interfaces /
Conversions / Extensions) objects based on specialization.
36. ERP SPECIALIST II
solutions. Review and understand functional designs and perform gap analysis to rationalize technical solutions. Prepare Technical Design document to meet business requirements. Walkthrough technical design with the client Technical
Architects to conform adherence to client specific standards and policies.
Conceptualize technical design options, identify the best option and complete the technical design specifications for the specific RICE (Reports / Interfaces /
37. ERP SPECIALIST III
solutions. Review and understand functional designs and perform gap analysis to rationalize technical solutions. Prepare Technical Design document to meet business requirements. Walkthrough technical design with the client Technical
Architects to conform adherence to client specific standards and policies.
Conceptualize technical design options, identify the best option and complete the technical design specifications for the specific RICE (Reports / Interfaces /
38. QA ANALYST I
discipline and at least two (2) years direct experience. Four (4) years direct experience may be substituted for educational requirements.
Functional Responsibility: Provides expert quality assurance services; performs and leads tests to ensure that all systems meet minimum standards and requirements; works closely with applications team; creates complex test data for applications' documents testing data; devises improvements to current procedures and develops models of possible future configurations; performs complex work flow analysis and recommends improvements.
39. QA ANALYST II
discipline and at least four (4) years direct experience. Six (6) years direct requirements; works closely with applications team; creates complex test data for applications' documents testing data; devises improvements to current procedures and develops models of possible future configurations; performs complex work flow analysis and recommends improvements.
40. SOFTWARE TEST ENGINEER I
be substituted for educational requirements
Functional Responsibility: Responsible for the development, maintenance and execution of software test plans, test scenarios and test cases to be used in the evaluation of software applications including recording actual results and compare to expected results documenting and performing root cause analysis of relevant defects and issues; designing, building, and automating test software;
functional, regression, system, and performance testing; requirements development, and analysis; and knowledge of or experience in the software development process.
41. SOFTWARE TEST ENGINEER II
be substituted for educational requirements
Functional Responsibility: Responsible for the development, maintenance and execution of software test plans, test scenarios and test cases to be used in the evaluation of software applications including recording actual results and compare to expected results documenting and performing root cause analysis of relevant defects and issues; designing, building, and automating test software;
functional, regression, system, and performance testing; requirements development, and analysis; and knowledge of or experience in the software development process.
42. IOT ENGINEER I
Education & Experience: Individual will have an associate degree in a related discipline and three (3) years direct experience. Seven (7) years direct experience
Functional Responsibility: IoT Engineer will be responsible for leading software development of highly technical solutions. This role needs work cross-functionally among technical team and creative team, partners, and operations teams and is required to understand technical solutions from inside out, multiple years of experience on software development and full understanding of SDLC. This role also analyses customer requirements, produces customer requirements and technical documentation that aligns with the product roadmap, architect and design software solutions and work closely with partners for software development.
43. IOT ENGINEER II
discipline and five (5) years direct experience. Ten (10) years direct experience may
Functional Responsibility: IoT Engineer will be responsible for leading software development of highly technical solutions in response to sales and customer requirements across Global Food Retail Industry and sales channels. This role needs work cross-functionally among our technical team and creative team, partners, and operations teams and is required to understand technical solutions from inside out, multiple years of experience on software development and full understanding of
SDLC. This role also analyses customer requirements, produces customer requirements and technical documentation that aligns with the product roadmap, architect and design software solutions and work with closely with partners for software development.
44. BIG DATA ENGINEER I
Functional Responsibility: Spark, AWS cloud – including copying data from S3, setting up triggers to put in notifications and step functions. Build complex workflows to move data around. Spark code is in AWS, Scala and Python.
Performance tuning, working in big data environments, and AWS IAM concepts are all needed skills. Minimum 2 years of Spark, 3 years of experience with AWS services as applied to Big Data – i.e. Redshift, S3, EMR, Lambda, and Athena.
45. BIG DATA ENGINEER II
workflows to move data around. Spark code is in AWS, Scala and Python.
Performance tuning, working in big data environments, and AWS IAM concepts are all needed skills. Minimum 2 years of Spark, 3 years of experience with AWS services
46. BIG DATA ENGINEER III
discipline and six (6) years direct experience. Eight (8) years direct experience may workflows to move data around. Spark code is in AWS, Scala and Python.
Performance tuning, working in big data environments, and AWS IAM concepts are all needed skills. Minimum 2 years of Spark, 3 years of experience with AWS services
47. DEVOPS ENGINEER I
Functional Responsibility: Works closely with clients and marketing team members to understand stakeholder requirements that drive the analysis and design of quality technical solutions. Involved in the full life cycle of an application; team members of an agile development process. Responsible for the design and implementation of applications’ build, release, deployment, and configuration activities. Works with internal business partners to gather requirements, prototype, architect, implement/update solutions, build and execute test plans, perform quality reviews, manage operations, and triage and fix operational issues. Responsible for managing IT infrastructure needed to support software code and website design.
48. DEVOPS ENGINEER II
of quality technical solutions. Involved in the full life cycle of an application; team members of an agile development process. Responsible for the design and implementation of applications’ build, release, deployment, and configuration activities.
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