MAS - Tanvi It Solutions Inc. - 47QTCA19D00B1

GENERAL SERVICES ADMINISTRATION

Federal Supply Service Authorized Federal Supply Schedule Price List On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule

Special Item Number 561450 Credit Bureaus Special Item Number OLM Order-Level Materials

Contract number: 47QTCA19D00B1

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at fss.gsa.gov.

Note: All non-professional labor categories must be incidental to and used solely to support hardware, software and/or professional services, and cannot be purchased separately.

Period Covered by Contract: May1,2019 - April 30, 2024

Tanvi IT Solutions Inc 4211 Pleasant Valley Road, Suite#230 Chantilly, VA 20151 Attention: Nagoor Inaganti Phone: 703-864-7551(M) 703-260-6848 (D) Fax: 703-831-0707 Email: nagoor@tanviit.com Business size: SBA Certified 8(a), Small Disadvantaged Business

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

47QTCA19D00B1

INFORMATION FOR ORDERING ACTIVITIES

APPLICABLE TO ALL SPECIAL ITEM NUMBERS

a) TABLE OF AWARDED SPECIAL ITEM NUMBERS:

561450

Credit Bureaus

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item.

2. Maximum order: $500,000

3. Minimum order: $100

4. Geographic coverage (delivery area). Domestic, 50 states, Washington, DC

5. Point(s) of production (city, county, and State or foreign country). N/A

6. Discount from list prices or statement of net price. Government Net Prices ; Basic Discounts have been deducted.

a) Prompt Payment Discounts: 0.5% for Net-15

b) Dollar Volume: Jobs over $250000, receive an additional 1.5% discount.

c) Other Special Discounts (i.e. Government Education Discounts, etc.): None Offered

7. Quantity discounts. None

8. Prompt payment terms: Standard Payment Terms are Net 30 Days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items (list items by country of origin). Not Applicable 10a. Time of delivery.

(Days ARO)

10b. Expedited Delivery. Contact Contractor

10c. Overnight and 2-day delivery. Contact Contractor 10d. Urgent Requirements.

When the Federal Supply Schedule contract delivery period does not meet the bona fide urgent delivery requirements of an ordering activity, ordering activities are encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery. The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by the Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the ordering activity, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.

11. F.O.B. point(s). Destination

12a. Ordering address(es). 4211 Pleasant Valley Road, Suite#230, Chantilly, VA 20151

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es). 4211 Pleasant Valley Road Suite 230, Chantilly, VA 20151

14. Warranty provision. Standard Commercial Warranty Terms & Conditions

15. Export packing charges, if applicable. Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable

17. Terms and conditions of installation (if applicable). Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable

18b. Terms and conditions for any other services (if applicable). Not Applicable

19. List of service and distribution points (if applicable). Not Applicable

20. List of participating dealers (if applicable). Not Applicable

21. Preventive maintenance (if applicable). Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/. As Applicable

23. Unique Entity Identifier (UEI) number. VJHWCMQ1AVF5

24. Notification regarding registration in System for Award Management (SAM) database. Contractor registered and active in SAM

54151S Labor Category Descriptions

The primary duties of an IT architect are to design and maintain computer networks. Architects use computer design software to model and test plans prior to implementation. Additionally, they should have the knowledge the programs to simulate adding new hubs, changing routers or making other modifications to existing networks.

Functional Responsibility:

· IT architect are to resolve technical issues, to ensure that all parts of the technical design are correctly incorporated, to define the development tools and environment, to provide technical support and technical quality control throughout all stages of the project and to synchronize retailer services linked to the selection and implementation of necessary technology.

· Link between the application architect, project manager, data architect and network specialist and application engineers.

· The technology architect should be able to perform the actions and tasks for which they are responsible, to apply the techniques needed to complete the responsibilities of this job and to use the tools required by these activities.

· High level of leadership skills.

The primary duties of Architect-Level II are to design and maintain IT projects. Architects use computer design software to model and test network plans prior to implementation.

IT architects may act as managers and are responsible for scheduling assignments and assessing budgetary needs, which includes estimating project costs. Other duties may include conducting personnel evaluations and coordinating future direction on technical issues, such as obsolete software.

Functional Responsibilities:

· Experience with all phases of the Software Development Life Cycle (SDLC) using Agile methods.

· Experience with interacting with Cloud infrastructure providers, including Microsoft Azure, Amazon AWS, or Google Cloud

· Experience with DevOps methods and tools, including Jenkins, Git, SVN, Jira, Cucumber, Docker, or Vagrant

· Knowledge of Object-Oriented Programming (OOP) and designing, developing, and communicating complex software solutions

· Knowledge of Service-Oriented Architecture (SOA) development and designing and implementing RESTful Web services

· Manages program consisting of multiple projects including project identification, design, development, and delivery.

· Maintains the development and execution of business opportunities based on broad, general guidance.

· Provides technical advice and to assist with problem resolution. Responsible for marketing new technology and follow-on business acquisitions.

The primary duties of Architect-Level I are to design and maintain IT projects. Minimum experience in business systems analysis and computer system architecture.

Functional Responsibilities:

· Elicit and elaborate key non-functional requirements including availability, performance, recovery and security.

· Maintain strong and effective working relationships with Platform Tech Leads, Technical Operations, and Risk Management teams.

· Perform the duties in accordance with established processes and formal agreements with the business.

· Work on assigned projects to deliver the architecture artifacts in alignment with target architectures and relevant standards recommending changes to the latter where appropriate.

· Own the technology/infrastructure and documentation of non-functional requirements including availability, scalability, resiliency, security, etc.

· Drive delivery of technology roadmap related items by various teams, interface with Enterprise, and give presentations on upcoming initiatives.

· Establish relationships with various technology partners (IT Operations, Innovation, other delivery partners, Lines of Business etc.)

· Strong communications and organizational skills to insure alignment between technical Product Owners and Lines of Business leads.

Minimum experience program management of large complex software projects with aggressive schedules: from identification of needs to execution of detailed program plans. Excellent grasp of software development life-cycle and software engineering methodologies. Good understanding of industry-standard Quality measurements, techniques and methodologies Proven record of innovation and technical thought leadership with excellent business acumen. Exercises good judgment in both technology and business situations. Strong analytical and organizational skills. Able to manage and prioritize large number of commitments. Hands on experience with Clarity, MS Project, PowerPoint, Excel and Visio.

Functional Responsibility:

· Oversee a highly complex program; coordinate the management of multiple related projects with end-to-end program’s strategy and roadmap.

· Drive and own the successful completion of commits and milestone reviews Champion process, productivity, and tooling improvements.

· Communicate and manage goals, roles, responsibilities, and desired outcomes.

· Interface with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables.

· Support partner teams to refine processes and increase efficiency in line with program objectives.

· Make appropriate trade-offs to optimize time-to-market in consultation with business partners.

· Develop change processes associated with program roll out and ongoing support Track delivery against program objectives and implement proposals to improve program services

· Lead cross-functional project team in the development of the program plan. Understand the deliverables of all functional areas

· Anticipate bottlenecks, provide escalation management, make tradeoffs, and balance business needs vs. technical.

· Provide guidance and oversight to the project managers within the program to monitor cost, schedule, and technical performance of projects, while working to ensure success of the program.

Experience providing technical expertise within a specific subject-area or discipline and having knowledge and understanding of applicable technical concepts and practices. Experience providing technical expertise within a specific subject-area or discipline and having knowledge and understanding of applicable technical concepts and practices.

Functional Responsibility:

· Provides expert guidance and insight into specific technologies and their application and independently performs a variety of system design and integration tasks where a specific subject matter expertise is necessary.

· Experience in multi technical discipline.

· Plans and performs research, design assessment, development, integration, and other assignments in a specific technical area.

· Supervises broad team of systems engineers. Responsible for highly complex technical/engineering areas.

Subject Matter Expert (SME) provides the knowledge and expertise in a specific subject, business area, or technical area.

Functional Responsibilities:

· Support the definition of processes and policies, supply business rules and procedures, and communicate the contexts in which the rules, processes and polices are applied.

· Accurately represent their units’ needs to the project team.

· Validate the requirements and deliverables that describe the product or service that the project will produce.

· Bring information about the project back to the customer community.

· Provide input for the design and construction of test cases and scenarios, and may also validate executed test results.

· Provide input into and create and execute user documentation and training material.

· Test the product or service towards the end of the project (User Acceptance Testing), using and evaluating it for accuracy and usability, providing feedback to the Project Team

· Resolve issues relevant to project deliverable(s) within their area of expertise.

· Obtain or provide approval for changes to rules, processes and policies.

Functional Responsibilities:

· Define procedures or standards, since he/she has the knowledge of what the right or best way to execute a task.

· Define performance objectives and determine acceptable performance levels.

· Provide recommendations for procedural improvements.

· Understand the language/terms/jargon in his/her area of expertise.

· Understand requisite knowledge that underlies effective decision-making and is able to describe where anomalies or flaws may occur in the decision-making for his/her area of expertise. Act as the “go to” person within a department or function for questions and problems within his/her area of expertise. Explain his/her area of expertise clearly to others.

The role is to plan, direct, and coordinate the design, installation, and connectivity of computer systems and network infrastructure to ensure the stable operation of the organization’s IT assets. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links.

Functional Responsibilities:

•Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements.

• Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use.

• Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation.

• Establish service level agreements with end users.

• Provides “ownership” of problem thru final resolution.

• Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network.

• Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.

Experienced Infrastructure Systems specialist to manage the system dealing with projects that range from infrastructure deployment, patching, OS troubleshooting and other duties as assigned.

Functional Responsibilities:

· Coordinates with client management to formulate complex technical solutions. Informs client management of appropriate developments in technical support products.

· Evaluates products and upgrades for appropriateness. Oversees and implements system upgrade strategies.

· Leads the design, implementation, and maintenance of complex solutions. Coordinates activities with other technical personnel as appropriate.

· Develops and analyzes highly complex system standards, thresholds, and recommendations to maximize system performance.

· Conducts capacity planning reviews with management and approves capacity plans formulated by less experienced personnel.

· Develops strategies to manage the frequency of appropriate support package/patch application. Monitors database maintenance and provides appropriate recommendations, when required.

· Coordinates with business development personnel on proposals and work estimates involving highly complex system administration projects and solutions.

· Research current systems technology and serves as subject matter expert on complex systems processes and procedures.

· Provides technical leadership to internal and external personnel on highly complex system installation processes. Mentors and provides guidance to less experienced personnel.

· Provides technical leadership to appropriate personnel on highly complex system administration activities. Provides technical solutions and escalated support for non-routine, highly complex technical issues.

Minimum one year experience in troubleshooting, solving problems and root cause analysis. Excellent organizational and time management skills. Capability to manage own workload while meeting team goals and business needs of the company. Proven aptitude to work well in a team or independently with minimum supervision.

Functional Responsibilities:

· Provide technical support for company infrastructure, which may include networks, servers, security, storage, desktop and mobile.

· Coordinate system upgrades, patch installations.

· Perform system administration activities including configurations.

· Schedule maintenance and inspections on critical infrastructure components.

· Maintain the integrity of the B2C infrastructure and manage the infrastructure’s performance and stability.

· Identify opportunities for continuous improvement (upgrades, security and update patches, etc.) of systems across all environments.

· Follow established procedures to document resolve and escalate incidents.

Senior Developer/Development Architect

Minimum experience in Java / J2EE, Spring Boot, Amazon Web Services (AWS), Angular 4.x (TypeScript), RESTful WebServices, MicroServices, Containerization with Docker.

Functional Responsibilities:

· Work with product owners to understand desired application capabilities and testing scenarios.

· Lead the craftsmanship, availability, resilience, and scalability of your solutions.

· Work within and across Agile teams to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies

· Encourage innovation, implementation of cutting-edge technologies, inclusion, “outside-of-the-box” thinking, teamwork, self-organization, and diversity

· Own and perform application testing, validation, and documentation.

· Document design decisions and develop software components, adhering to existing process guidelines.

· Coordinate software installation and monitor implementation process.

· Monitor system performance trends and identify potential issues.

· Serve as an expert and knowledge source for the escalation of complex application design and development issues.

· Present complex IT concepts and project metrics to both technical and non-technical audiences.

· Identify opportunities for improvement.

Experience with mobile device development across different platforms using different programming languages.

Functional Responsibility:

· Application development using C#, Objective C, Java, PERL, Action script and JavaScript. Proficient with various database engines including Microsoft SQL Server, MySQL, and Oracle. Web development experience: HTML/xHTML, CSS, DOM, Flash, JQuery / Mootools, and XML.

· Experienced with mobile device development for iPhone, iPad, and Android using Xcode and Eclipse.

· Understands technical and functional design requirements. Produce well commented modular code based on efficient object-oriented design.

· Understands client/server systems architecture.

· Assists data structure design, application coding, performance and stability testing, and security.

Experience in development, including web parts, user controls, event handlers. Experience in developing web services. Experience in designing for both workflow and customization.

Functional Responsibility:

· Responsible for developing and providing content that will motivate and entertain users so that they regularly access the website and utilize it as a major source for information and decision making.

· Responsible for managing/performing website editorial activities including gathering and researching information that enhances the value of the site.

· Locates, negotiates and pursues content. Seeks out customers to gather feedback for website improvement and enhancements.

· Experience in production management, web page design, HTML and web graphics types and standards.

Experience in building and working on software systems on top of the Microsoft .NET development stack. The Software Developer is involved in all areas of development from design to development to testing.

Functional Responsibility:

· Working with team to develop, test, and maintain web and desktop-based business applications built on different technologies.

· Assisting in the collection and documentation of user's requirements, development of user stories, and estimates.

· Preparing reports, manuals and other documentation on the status, operation and maintenance of software.

· Design, develop, and unit test applications in accordance with established standards. Participating in peer-reviews of solution designs and related code.

· Package and support deployment of releases.

· Developing, refining, and tuning integrations between applications. Analyzing and resolving technical and application problems.

· Adhering to high-quality development principles while delivering solutions on-time and on-budget.

· Providing third-level support to business users.

· Experience in Automated testing, Integration testing and System testing.

Functional Responsibility:

· Create and execute test plans and scripts for all new functionality, regression, and stress testing conditions.

· Create the functional decomposition of applications as part of feature testing and develop test coverage matrices to maximize testing efficiency.

· Use optimization techniques to minimize the number of test cases and time effort while maximizing test coverage.

· Organize and facilitate reviews, inspections, and walkthroughs of test plans. Build out test repository and document all test cases.

· Track issues found during QA and UAT lifecycle. Facilitate UAT Process in coordination with Business Analysts.

· Document test progress and incident tracking.

· Publish test results and progress matrix. Investigate potential defects, work with developers and analyst to isolate root cause, and drive resolution.

· Manage QA test tools.

Experience in performing analysis, design, development, and ongoing maintenance of automated tests and automation architecture performed against the application(s) under test. In addition, they will provide guidance and technical leadership with regards to test automation to other Quality Assurance Engineers.

Functional Responsibility:

· Rational Quality Manager (RQM)

· Developing automation test scripts with Web based & Mainframe technologies.

· Creating required automation framework based on requirements/need.

· Developing automation scripts for very complex and large multi portals web-based application with backend batch jobs and interfaces

· Hands on working experience in writing SQL using joins for data validation from various data sources.

· Hands-on experience in

· Good analytical skills and proven experience in analyzing and writing automation scripts for complex business rules and rule engines.

· Experience creating test data for automated testing to fulfill specific scenarios.

· Vast knowledge of automation testing techniques to cover all possible corner cases for automation testing, verification and validation techniques.

· Experience in creating automation test strategies & test plans.

· Thorough knowledge of the Windows environment

· Relational DBMS experience

· Must have a thorough working experience in QA/Testing methodologies and software development life cycle, including have a complete SDLC.

· Strong understanding of QA methodologies including metrics

· Must be ready to accept and manage any QA-related activity including manual test case creation, execution when required by the Manager

· Excellent communication skills- written & verbal- to communication with team members at all levels of the organization.

Experience developing automation in at least one of the following Object-Oriented (OO) languages: Java, Python, JavaScript. Experience in developing test automation using at least one of the following tools: Selenium, UFT, Cucumber. Experience in functional API testing, integration testing, and UI functionality and usability testing. Experience working with Relational Database Management System (RDMS): Postgres, Oracle, SQL, MySQL.

Functional Responsibility:

· Experience in testing of the application using tool, JMeter

· Experience working in a CI/CD DevOps environment using Jenkins for executing automated tests.

· Experience with source control and configuration management tool, Git

· Experience in full software development lifecycle (SDLC) and Agile programming methodologies

· Experience working in a cloud-based development in Amazon Web Services (AWS) is preferred.

The test engineer at a minimum has experience in gathering requirements to perform testing. Create and execute manual test scripts on various applications. The Test Engineer must create, execute, and analyze results of test scripts. The test engineer should be able to document and report product defects found during testing process and make recommendations on improvements for testing procedures.

Functional Responsibility:

· Proficient in requirement analysis, test case design, test protocol development.

· Good documentation Practice.

· Verification & Validation process.

· Test protocol and report writing.

· Text execution.

· Various Testing process.

· Good technical writing skills

Software development and/or systems engineer background along with twelve plus years of project leadership/management experience, having been involved in full life cycle projects.

Functional Responsibility:

· Directs the performance of a variety of related projects, which may be organized by technology, program, or client. Oversees the technology development and / or application, marketing, and resource allocation within program client base. Program areas typically represents more than three functional areas that may include engineering, GIS and geospatial, systems analysis, quality control, administration, etc.

· Responsible for the effective management of funds and personnel and is accountable for the quality and timely delivery of all contractual items.

· Operates within client guidance, contractual limitations, and Company business and policy directives. Serves as focal point-of-contact with client regarding program activities.

· Ensures that all required resources including manpower, production standards, computer time, and facilities are available for program implementation.

· Manages program consisting of multiple projects including project identification, design, development, and delivery.

· Maintains the development and execution of business opportunities based on broad, general guidance.

· Confers with project manager to provide technical advice and to assist with problem resolution. Responsible for marketing new technology and follow-on business acquisitions.

· May perform other duties as assigned.

Ability to manage project plans, issues, risks and reporting overall project status. Assume roles/ownership for newly identified deliverables or dependencies as they arise. Drive deliverables and accountability for assigned initiative projects. Drive/facilitate technical discussion and SME's toward needed solutions. Help manage central data stores - i.e. stakeholder contact lists, project plans/ Jira / etc. Prepare and/or deliver various communications (PowerPoint, video, etc.) across multiple channels.

Functional Responsibility:

· Recent experience with cloud platform technologies (OpenStack, OpenShift, Kubernetes, Docker/containers, Cassandra/MongoDB, AWS, GCP, etc.)

· Experience with software development practice, tools and methodologies (programming, continuous delivery/integration, release management, Jira/Rally, Jenkins, git, etc.)

· 3-5 years Enterprise IT project management experience.

· Ability to understand at a high level, a wide range of technologies, tools and methodologies.

· Experience with cross-team, cross-organizational initiatives.

· Strong comminutions & influencing skills (verbal, written, meeting facilitation, 1:1 influencing)

· Familiarity with Agile/SaFe methodologies.

· Ability to build relationships and work diplomatically and diligently across multiple IT organizations and staffing levels

· Strong working knowledge of toolset: MS Office (especially PowerPoint, excel), Smartsheet, Jira/Rally.

Experience with at least in specialized development, possess a variety of experience in business applications from feasibility to implementation.

Functional Responsibility:

· Performs evaluation and complex implementation tasks software products using broad industry experience and broad vendor experience, including overall industry best practices and extensive product knowledge.

· May lead the overall project, lead the technical portion of the project, or create the overall technical solution.

· Provides knowledge of multiple functional areas or other areas of expertise with hands-on experience in multiple modules or vendors and has the ability to transfer knowledge and skill including vendor selection criteria development and application.

· Accomplished at high level professional or managerial level roles and knowledgeable about applying technology to business operations in multiple industries.

· Applies extensive industry best practice experience to develop recommendations for vendor selection, overall application strategy, and cost benefit decisions regarding development / modifications.

· Creates overall system architecture based on business requirements and delivers tested, integrated systems.

· Responsible for resource usage and project accomplishments along the project path. Acts as the identified point of contact for the project.

Experience in providing technical expertise to set the technical direction and manage issues, architecture, technical integration, and technical service levels for a group of technologies. Define and design technical requirements to support business requirements, participate in detailed design and code reviews, review system performance and consumption issues, review test plans, and provide technical guidance and support to others.

Functional Responsibility:

· Experience with Oracle Databases and supporting COTS and Custom Built Applications.

· Experience with Oracle 11g, SQL, PL/SQL

· Experience working in a small team of IT professional providing services in systems operations, administration, configuration management, enhancements, maintenance, and development.Excellent organization, time management, and communication skills

Experience in providing technical expertise to set the technical direction and manage issues, architecture, technical integration and technical service levels for a group of technologies. Define and design technical requirements to support business requirements, participate in detailed design and code reviews, review system performance and consumption issues, review test plans, and provide technical guidance and support to others.

Functional Responsibility:

· Database Specialist to work with Stakeholders and other members of the Software Engineering Team to help re-define and help re-architect existing software applications to meet the operational needs.

· Need to possess skills and experience related to database design and database administration. Specific experience includes SQL Server database design, maintenance and replication, and SQL Reporting Services to maintain existing reports and create new reports.

· Experience with Windows batch scripting is also expected.

Minimum experience in performing database programming and supports systems design. This also includes maintenance of database dictionaries, overall monitoring of standards and procedures, file design and storage, and integration of systems through database design.

Functional Responsibility:

· Designs, implements, and maintains complex databases with respect to JCL, access methods, access time, devise allocation, validation checks, organization, protection and security, documentation, and statistical methods

· Includes maintenance of database dictionaries, overall monitoring of standards and procedures and integration of systems through database design.

Experience in analyzing and designing of business applications on complex, large-scale systems. Knowledge of state-of-the-art storage and retrieval methods is required, as well as the ability to formulate specifications for computer programmers to use in coding, testing, and debugging of computer software, plus one year of systems analysis experience designing technical applications on computer systems. General experience required includes: increasing responsibilities in information systems design and management, and demonstrated work on requirements that are moderately complex to analyze, plan, program, and implement.

Functional Responsibility:

· Works independently or under general direction on computer systems that are moderately complex to analyze, plan, program, and operate.

· Analyzes and develops computer software possessing a wide range of capabilities, including numerous engineering, business, and records management.

· Develops plans for various systems from project inception to conclusion. Analyzes problems and the information to be processed.

· Defines the problem, and develops system requirements and program specifications, from which programmers prepare systems documentation, programs, and tests.

· Coordinates with programmers to ensure proper implementation of program and system specifications.

Experience is required, of which three years must be specialized. Specialized experience required includes conducting JAD, gathering requirements, facilitation, ability to read and understand various programming languages, ability to communicate in technical jargon and skills in technical documentation.

Functional Responsibility:

· Designs, implements, analyzes, and modifies systems for various applications.

· Works with users to define system requirements and resolve problems.

· May supervise programmers and manage small projects.

· Reviews and edits requirements, specifications, processes and recommendations related to proposed solution. Develops functional specifications and system design specifications for client engagements. Leads testing efforts. Ensures issues are identified, tracked, reported on and resolved in a timely manner. Works with client personnel to identify required changes. Communicates needed changes to development team. Assists in enforcement of project deadlines and schedules. Communicates and applies project standards.

· Manages resources in accordance with project schedule.

· Delivers informative, well-organized presentations.

· Possesses understanding in the areas of application programming, database and system design. Understands Internet, Intranet, Extranet and client/server architectures.

· Understands how legacy and web-based systems interface with each other.

· Communicates effectively with clients to identify needs and evaluate alternative solutions with project management.

· Conducts effective progress evaluations in a timely manner. Works independently and provides supervision to staff.

Someone with critical thinking skills who can help us thoroughly assess each area of work and consider any difficulties early in the process rather than down the line. Good writing skills, able to explore the bounds, test applications, contribute to usability and look/feel. Business Analyst.

Functional Responsibility:

· Works with business partner to elicit high-level requirements and capture business needs.

· Clearly articulates and documents business requirements.

· Assesses the risks of various solutions and prioritizes competing business demands.

· Manages ongoing relationship with business partner to drive satisfaction with IT.

· Coordinates project delivery by participating in design reviews and walk-throughs to communicate systems designs and validate proposed solutions .

· Obtains key inputs from enterprise architecture teams and identifies solution interdependencies Engages with knowledge workers to incorporate usability and user interface needs when designing systems.

· Proactively resolves customer satisfaction issues.

· Negotiates contracts, manages relationships, and monitors vendor performance against SLAs.

Application Support works in a complex technical environment, resolving and providing solutions to customer problems. The analyst works in a team environment focused on customer satisfaction and problem resolution.

Functional Responsibility:

· Enhance client service by dealing with all incidents professionally.

· Ensure clients are kept updated with current status of investigation as per SLA guidelines.

· Maintain ownership of incident until resolution or escalation.

· Enhance organization dynamics by building and maintaining internal and external relationships.

· Mandatory compliance to Client's Code of Conduct & Shared Values. Build relationships with people across a variety of functions within the organization.

· Relate to others in an accepting and respectful manner, regardless of their organizational level, personality, or background.

· Build collaboration by identifying and conveying common interests and priorities (including removing barriers and breaking down silos). Appropriately involves others in decisions and plans that affect them. Improve individual performance and career development by focusing on technical areas and personal skills outside current areas of expertise. Continuously develop and maintain pertinent technical knowledge and troubleshooting skills.

· Utilize knowledge of customer to enhance capability to meet customer needs. Proactively search for trends in product quality and system issues and initiate corrective action.

· Identify product trends which indicate potential problematic areas. Participate as requested as a Continuous Improvement Team Member.

· Identify processes, products and services areas of improvements and team with others to improve the process consistent with the Client improvement approach.

Software Support Analyst works in a complex technical environment, resolving and providing solutions to customer problems. The analyst works in a team environment focused on customer satisfaction and problem resolution.

Functional Responsibility:

· Primarily responsible for support tickets (of assigned customer accounts) from initiation to logical closure

· Understand support process and provide support to end users for reported issues in Production/UAT environments.

· Ensure adequate information is provided by users on issues to troubleshoot.

· Follow up with users for required information and schedule screen sharing sessions, if required

· Perform initial and detailed triage on reported issues, by manually recreating the issue in application, or debugging it from code, or investigating using database, or investigating using tool or any other technical approach.

· Fix the reported defects in lower environment and promote them to production environment upon signoff.

· Monitor scheduled jobs on a daily basis, investigate the root of failures and fix, if any.

· Record all initial and detailed findings, and status changes in application, so that users have up-to-date information on tickets

· Communicate and coordinate with customers and internal teams for logical closure.

The Application Support at a minimum should Provide PC/Laptop OS & hardware end-user support. They should Troubleshoot basic wireless/network issues and resolve access/permission issues via Active Directory. Ensure ticket queues are resolved &/or escalated within defined SLA each day. The Junior application specialist must have knowledge in utilizing database tools such as MS SQL Server (e.g., perform basic queries such as "Select" queries) to investigate and resolve complex issues. The specialist should also strive to continuously improve our first call resolution (FCR) metrics.

Functional Responsibility:

· Hands-on experience with Active Directory, including Group Policies

· Basic network knowledge & troubleshooting experience.

· Demonstrated critical thinking & complex issue resolution skills.

· Excellent verbal communication and technical written documentation skills

· Excellent business communication skills.

· Excellent customer service skills, and the ability to operate in a fast-paced, demanding environment.

54151HEAL Labor Category Descriptions

Experience in defining and implementing strategies with enterprise architecture best practices and goals with good leadership and motivational skills. Minimum of 9 years’ experience is required.

Functional Responsibilities:

· Ability to improve IT functions and its related divisions.

· Create business architecture models that reflect our strategies and goals Evaluate our systems engineering, talent recruiting and accounting models for discrepancies or vulnerabilities.

· Locate ways to reduce costs in IT and business leadership.

· Identify ways to increase employee knowledge and skills to support future growth.

· Provide business architecture and systems processing guidance.

· Ability to create and implement a business vision and multi-year plan.

Healthcare IT Subject Matter Expert I

Experience in providing technical expertise specifically in healthcare domain and having knowledge and understanding of applicable technical concepts and practices. The health IT SME must possess experience in the coordination of program and project leaders with the ability to define requirements for architecture concerning Health IT systems.

Functional Responsibility:

· Provides expert guidance and insight into specific technologies and their application and independently performs a variety of system design and integration tasks where a specific subject matter expertise is necessary.

· Plans and performs research, design assessment, development, integration and other assignments in a specific technical area.

· Ability to supervise a broad team of systems engineers.

· Expertise in Health IT regulations, standards, and guidelines; health IT systems; and resolving complex health IT issues.

· experience in implementing multiple Health IT systems.

· Experience with analysis of requirements against fiscal, schedule, and performance issues and subject matter expertise in Health IT-related environments.

Required competence in areas such as Health IT technology assessment; Health IT Solution Architecture development; feasibility studies and cost/benefit analyses; and other architecture-related areas.