IT-70 - Jazz Solutions Inc. - 47QTCA19D00A9

GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY EQUIPMENT, SOFTWARE AND SERVICES

SIN 132-51-- INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES

Note 1: All non-professional labor categories must be incidental to and used solely to support hardware, software and/or professional services, and cannot be purchased separately.

Jazz Solutions, Inc.

44355 Premier Plaza, Ste. #110 Ashburn, VA-20147 http://www.jazzsol.com

Contract Number: 47QTCA19D00A9

Period Covered: April 17, 2019 thru April 16, 2024

Pricelist current through: Modification #1

TABLE OF CONTENTS

CUSTOMER INFORMATION:

1a. Awarded Special Item Number(s):

132-51

INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract: Not Applicable.

1c. Descriptions of all corresponding commercial job titles with experience, functional responsibility and education. Not applicable.

2. Maximum Order: $500,000.00

3. Minimum Order: $100.00

4. Geographic Coverage: 48 contiguous States and the District of Columbia, Alaska, Hawaii, Puerto Rico, Washington, DC and US Territories.

5. Point of Production: Not Applicable

6. Prices Shown Herein are Net: (discount included)

7. Quantity Discount: Over $500,000 – 1% Over $1,500,000 – 2%

8. Prompt Payment Terms: 2% 20 Net 30 Days

9. Government Purchase Cards: are accepted.

10. Foreign Items: Not Applicable

11. Time of Delivery: Not Applicable

11b. Expedited Delivery: Not Applicable

11c. Overnight/2-Day Delivery: Not Applicable

11d. Urgent Requirements: Not Applicable

12. FOB Point: Not Applicable

13. Ordering Address:

14. Payment Address:

15. Warranty Provisions: Standard Commercial Warranty

16. Export Packing charges: Not Applicable

17. Terms and conditions of Government Purchase Card Acceptance: Contact Jazz Solutions, Inc. for terms and conditions of Government Purchase Card acceptance above micro-purchase threshold.

18. Terms and conditions of rental, maintenance, and repair: Not Applicable

19. Terms and conditions of installation: Not applicable

20. Terms and conditions of repair parts: Not applicable

20a. Terms and conditions for any other services: Not applicable

21. List of service and distribution points:

Ashburn,VA-20147

22. List of participating dealers: Not applicable

23. Preventive maintenance: Not applicable

24a. Environmental attributes, e.g., recycled content, energy efficiency, and/or reduced pollutants: Not applicable

24b. Contact Jazz Solutions, Inc. for Section 508 compliance information. The EIT standards can be found at: http://www.section508.gov

25. DUNS Number: 012678920

26. Jazz Solutions, Inc. is registered in the System for Award Management (SAM) database.

TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY (IT)

PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER 132-51)

5. STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)

6. INSPECTION OF SERVICES

In accordance with FAR 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL ITEMS (MAR 2009) (DEVIATION I - FEB 2007) for Firm-Fixed Price orders and FAR 52.212-4 CONTRACT TERMS AND CONDITIONS COMMERCIAL ITEMS (MAR 2009) (ALTERNATE I OCT 2008) (DEVIATION I – FEB 2007) applies to Time-and-Materials and Labor-Hour Contracts orders placed under this contract.

7. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 (Dec 2007) Rights in Data – General, may apply.

8. RESPONSIBILITIES OF THE ORDERING ACTIVITY

Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT Professional Services.

9. INDEPENDENT CONTRACTOR

All IT Professional Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

11. INVOICES

The Contractor, upon completion of the work ordered, shall submit invoices for IT/IAM Professional services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12. PAYMENTS

For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to labor-hour orders placed under this contract. 52.216-31(Feb 2007) Time-and-Materials/Labor-Hour Proposal Requirements—Commercial Item Acquisition. As prescribed in 16.601(e)(3), insert the following provision:

(a) The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.

(b) The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by—

(1) The offeror;

(2) Subcontractors; and/or

(3) Divisions, subsidiaries, or affiliates of the offeror under a common control.

13. RESUMES

Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

14. INCIDENTAL SUPPORT COSTS

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR.

15. APPROVAL OF SUBCONTRACTS

The ordering activity may require that the Contractor receive, from the Contracting Officer of the ordering activities, written consent before placing any subcontract for furnishing any of the work called for in a task order.

b. Pricing for all IT services shall be in accordance with the contractor’s customary commercial practices; e.g., hourly rates, monthly rates, term rates, and/or fixed prices.

Jazz Solutions, Inc.

Pricing

Labor Category Descriptions

Engineering Subject Matter Specialist (SME - I) Minimum/General Experience: Eight (8) years of experience analyzing problems and processing complex data while promoting best practice concepts in all areas of solution design in a solution architect role. Demonstrated excellence in verbal and written communication at all organizational levels. Proficiency in evaluating new SAP technologies, tools, and solutions with domain experience in SAP SD.

Functional Responsibility: Provides knowledge of specific engineering process technologies. Assures that the necessary benchmarking is done to stimulate and extend the knowledge. Monitors process throughout the entire commercial lifecycle, from inception to date. Investigates technical development opportunities and assists in implementation of new technologies (e.g., manufacturing equipment, process analytical technology (PAT).Collaborates with technical development team and other participants or stakeholders to facilitate the transfer of technical knowledge. Supports continuous process and quality improvements. Designs and controls optimization projects. Executes technical feasibility trials related to process improvement and implementation of new engineering technology.

Minimum Education: Bachelor’s degree in IT, engineering, or a related field.

Technical Subject Matter Specialist (SME - II) Minimum/General Experience: Must have eight (8) years of experience in managing the implementation of information engineering projects and experience in systems analysis, designing and programming. Expertise in information systems development, functional and data requirement analysis, systems analysis and design, programming, program design, and documentation preparation.

Functional Responsibility: Develops analytical and computational techniques and methodology for problem solutions. Performs process and data modeling in support of the planning and analysis efforts using manual and automated tools. Must be able to apply reverse engineering and re-engineering disciplines to develop migration strategic and planning documents. Provides technical guidance in software engineering techniques and automated support tools. Must be capable of applying business process improvement practices to modernization projects. Applies, as appropriate, activity and data modeling transaction flow analysis; internal control and risk analysis; modern business methods; and performance measurement techniques. Assists in establishing standards for information systems procedures. Develops and applies organization wide information models for use in designing and building integrated, shared software and DBMS.

Minimum Education: A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. A Master's Degree is preferred.

Business Subject Matter Specialist (SME - III) Minimum/General Experience: At least six (6) years of experience in business process re-engineering.

Functional Responsibility: Develops business requirements and business processes re-engineering methodologies. Solves application and process related problems by creating detail process and system design specifications; and works with other areas across the business units to support a total solution approach. Communicates business requirements for reports and applications development. Facilitates collaboration within and across business units and across IT functions. Resolves problems and improves business units’ technical environments.

Minimum Education: Bachelor’s Degree from an accredited college or university in Business, Human Resources Management or a related field. An MBA or MPA is preferred.

Operations/Technical Support Manager Minimum/General Experience: Five (5) years of experience in a supervisory or management level role; ability to demonstrate strong leadership within matrix teams. Expert knowledge of networks, virtual desktop, server operating systems, EMC SAN storage technologies, VMWare Server Virtualization, and overall infrastructure design and architecture.

Functional Responsibility: Provides operational leadership including, but not limited to, strategic technical guidance, project management, personnel management and optimization for technical solutions. Coordinates production and non-production hardware and software support for the company infrastructure including servers, network, storage, backup, operating systems, virtualization platforms, and desktop devices. Oversees security administration, disaster recovery planning and implementation requirements. Partners with system architect and other IT team members to ensure efficient functionality and performance.

Minimum Education: Bachelor’s degree in computer science or computer engineering required.

Applications Systems Analyst/Programmer I Minimum/General Experience: Two (2) years of experience with current development experience using SQL, .Net or other programming languages/tools, and experience with EDI Mapping software. Familiarity and understanding of HTTP/FTP/SFTP concepts.

Functional Responsibility: Develops and maintains high-quality software products while supporting the strategic vision of the corporation using Java Framework, SQL and integrated system components. Supports and complies with documented software process and procedure requirements spanning all phases of software product life cycle. Participates with other team members to design user-friendly interfaces; develop high quality, object-oriented business objects, and conduct research and evaluation of software-related technologies and products. Collaborates with other team members to assist with code reviews. Manages work time and priorities in accordance with development deadlines, budgets, best practices. Performs tasks under a quality/delivery methodology, such as Agile Development.

Minimum Education: Bachelor’s degree in computer science, computer engineering, or related field required.

Applications Programmer II Minimum/General Experience: Five (5) of experience with C#/VB.NET, Java Framework, HTML, JavaScript, CSS, Mobile Development, Web Services Windows Services, Web API, WCF, SOAP, Entity Framework, ADO.NET, SQL Server, SQL and Agile methodology.

Functional Responsibility: Develops accurate and efficient computer programs, which includes assisting in the design of program logic for automated systems. Develops and maintain documentation of programs. Builds solutions based on specifications provided by the business analyst, systems analyst, user community and/or subject matter experts. Works according to the direction of, or project plans laid out by, the team lead, or applications development team. Codes, tests and documents new programs and changes to existing applications. Maintains current technical knowledge of standard languages, coding techniques and operations requirements.

Minimum Education: Bachelor’s degree in computer science or computer engineering required.

Program Manager

Minimum/General Experience: Eight (8) years of management experience, preferably in an IT office setting.

Functional Responsibility: Manages operations of contract and direct-hire staff and all aspects the delivery of multiple projects. Provides necessary direction and guidance to achieve assigned corporate and financial objectives. Responsible for maintaining quality of ongoing contracts to ensure cost effective performance and to assure client satisfaction. Approves all contracts and fee proposals.

Minimum Education: Bachelor’s degree in IT or a related field.

Project Manager General Experience: Five (5) years of experience in project management, preferably in a role that managed IT related projects.

Functional Responsibility: The project manager is assigned the management of a specific project and the work performed under assigned task orders. Performs day-to-day management of the project, identifies issues and risks and recommends possible issue and risk mitigation strategies associated with the project. Acts as a facilitator between federal agencies and our IT contractors. Is responsible for ensuring that work performed under task orders is within scope, consistent with requirements, and delivered on time and on budget. Identifies critical paths, tasks, dates, testing, and acceptance criteria. Provides solutions to improve efficiency. Monitors issues and provides resolutions for up-to-date status reports.

Minimum Education: Bachelor’s Degree from an accredited college or university, project management certification is preferred.

Software Architect Minimum/General Experience: Five (5) years of experience designing software systems as a software architect. Familiarity with spiral and agile software development in C#, .Net Core, JavaScript, and full stack design.

Functional Responsibility: Communicates architecture designs with internal software and multi-disciplinary project team, and external (other stakeholders, industry partners, vendors, etc.) parties involved in software projects. Defines product requirements and creates high-level architectural specifications, ensuring feasibility, functionality, and integration with existing systems/platforms. Demonstrates expertise in a variety of the field's concepts, practices, patterns, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Develops software and follows SDLC software development lifecycle, which includes: Agile sprint tasking and configuration management. Writes unit and UI tests that run on a continuous integration server for each feature and regression. Ensures that work complies with corporate policies and federal and state regulations.

Minimum Education: Bachelor’s degree in IT or a related field.

Business Systems Analyst Minimum/General Experience: Four (4) years of experience with business processes, IT systems, and security methodologies. In depth knowledge of best practices in IT business governance.

Functional Responsibility: Support various departments by analyzing business needs, work flows, processes and requests for service, and implementing and maintaining programs and interfaces to meet business requirements. This is accomplished by assessing user needs, researching methods, recommending technology solutions, analyzing costs, managing vendor resources, and recommending changes or enhancements to management.

Minimum Education: Bachelor’s degree in IT or a related field.

Software Systems Engineer Minimum/General Experience: Three (3) years of experience with operating systems, basic algorithms and design patterns, and modern programming language (e.g., C# and C++).

Functional Responsibility: Designs and develops software components with some guidance. Tests developed components in accordance with specified test procedures and resolves associated discrepancies/deficiencies. Assists technical writers with documenting the design of assigned software components. Continually apprises supervisor of progress on assigned tasks.

Minimum Education: Bachelor’s degree in IT, engineering, or a related field.

Software Developer Minimum/General Experience: Five (5) years of experience with Cold Fusion, Adobe Flex, NET, and other web applications; experience with C# language.

Functional Responsibility: Designs and develops complex features. Addresses complex bugs and implements/updates application modules. Works independently in area of functional expertise while collaborating closely with other technical and business functions in a close-knit team environment. Performs quality assurance and automated testing tasks as required. Assists junior level developers on large/difficult projects.

Minimum Education: Bachelor’s degree in computer science or computer engineering.

Web Developer Minimum/General Experience: Three (3) years of experience with PHP, HTML/HTML5, CSS/CSS3, and JavaScript/jQuery. Experience with popular front-end frameworks, developing new modules, and customizing existing modules, functions, and code base. Knowledge of SEO, performance, and security best practices.

Functional Responsibility: Configures, manages, and performs all phases of web application development, implementation, testing, and deployment. Develops mobile friendly responsive websites, landing pages, and portals. Partners with the team to implement mockups and integrate the back-end stack. Maintains and troubleshoots sites; manages relationships with hosting provider. Ensures high-performance and availability of sites. Evaluates, recommends, and selects modules and other plugins or tools for desired functionality. Builds out process and technical operations support for internal sites. Conducts usability and testing groups to test website for functionality and ease of use. Works with management ensuring that the web servers and the hardware and software are operating and configured securely and correctly.

Minimum Education: Bachelor’s degree in computer science, computer engineering, or a related field.

Network Systems Administrator Minimum/General Experience: Four (4) years of experience as a network administrator or similar role. Experience with hands-on knowledge of firewalls, intrusion detection systems, anti-virus software, data encryption, and other industry-standard techniques and practices. In-depth technical knowledge of network, PC, and platform operating systems, including Windows 2008/2012, and Windows 7/8 a must.

Functional Responsibility: Provides hardware and software technical assistance for support requests related to company computer systems and peripherals. Supports offices during their off-hours. Diagnoses, troubleshoots, and resolves/escalates issues reported to the help desk. Monitors, manages, and documents all actions and solutions into internal ticketing system. Responds to requests via email, in person, or over the phone using remote assistance tools. Maintains inventory of company computer equipment, peripherals, and supplies.

Minimum Education: Bachelor’s degree in computer science, computer engineering, or a related field.

Quality Assurance Specialist Minimum/General Experience: Three (3) years of experience with engineering design services, design-led manufacturing, networks and operations, data transformation, and analytics. Proficiency in MS and familiarity with SAP a must.

Functional Responsibility: Reviews and approves of finished product batch records & lab data and performs periodic product reviews. Interacts with all third party manufacturers in areas of product release to drive QA resolutions. Supports QA in the timely implementation, assessment and closure of product related projects and operation. Analyzes, evaluates, presents and escalates to management, any identified risks, improvement opportunities and/or compliance concerns associated with quality systems. Participates in internal and external audits as needed.

Minimum Education: Supports QA in the timely implementation, assessment and closure of product related projects and operation

Test Engineer Minimum/General Experience: Three (3) years of experience with implementing software QA methodologies, tools, and processes. Experience working in an Agile/Scrum development process, and ability to produce test Scripts, scenarios, and plans; strategy execution plans, and execution reports.

Functional Responsibility: Provides engineering support for test processes in order to ensure throughput at the test areas. Develops test program for team of testers. Responsible for new product development process, implementation of new test fixtures/equipment. Works with customers (internal and external) to address any test issues. Performs preventative maintenance and repairs testers and test fixtures. Collects and analyzes first pass test yield data and performs test gap analysis. Provides technical expertise and recommendations to test, manufacturing, products and quality engineers on product feedback and support issues. Evaluates and improves test programs, assesses repeat return data with quality team and implements 5s methodologies. Translates concepts and information for trainers, engineering technicians and test operators in support of personnel development and processes improvements. Performs other duties such as data entry, report management, and works with cross-functional teams to accomplish organizational objectives.

Minimum Education: Bachelor’s degree in computer science, computer engineering, or a related field.

Database Manager/Administrator Minimum/General Experience: Five (5) years of system administration experience with UNIX or Windows.

Functional Responsibility: Provides desktop, server, and network administration support to mission and analytic networks. Primary responsibilities include desktop support, application support, server administration, user account support, and basic support to LAN infrastructure. Provides instruction and leadership for junior level system administrators as needed.

Minimum Education: Bachelor’s degree in computer science or a related field required.

Database Analyst/Programmer Minimum/General Experience: Three (3) years of experience in technical support and troubleshooting with web-based systems in a client-driven, customer service environment. Must have experience with writing complex SQL queries (oracle, or SQL Server) and developing reports.

Functional Responsibility: Supports server OS, databases, and middleware to diagnose and assist with monitoring and resolution of infrastructure issues. Provides multi-level support for all tickets assigned to application support queue. Resolves tickets independently or engages internal teams and vendor teams as necessary according to established SOP and corporate guidelines. Engages internal incident/problem management teams for faster resolution of high priority tickets and communicate with Business to assess issues and provide periodic status updates, both short-term and long-term. Plans and coordinates activities for environment maintenance, data refreshes, product patches, and product upgrades. Creates documentation for support activities and for any custom solutions developed as part of projects. Configures user interface, database queries and support custom solutions such as reports and workflows requested by IT project manager.

Minimum Education: Bachelor’s degree in computer science or a related field required.

Help Desk Specialist I Minimum/General Experience: Four (4) years of experience in an IT technical support role.

Functional Responsibility: Provides IT technical support help and responds to tickets.

Monitors computer systems and backups. Performs IT systems inventory. Performs other, general troubleshooting tasks as needed.

Minimum Education: Bachelor’s degree in computer science or computer engineering.

Help Desk Specialist II Minimum/General Experience: Five (5) years of experience in an IT technical support role.

Functional Responsibility: Provides IT technical support help for complex issues and responds to tickets. Monitors computer systems and backups, configures cloud printers, and performs email setup and configuration. Oversees lower level help desk associates as they update IT systems inventory. Performs other, general troubleshooting tasks as needed.

Minimum Education: Bachelor’s degree in computer science or computer engineering required.

IT Consultant Minimum/General Experience: Four (4) years of experience providing project control support in an IT office while supporting multi-project software implementation or development programs.

Functional Responsibility: Manage the IT environment by supporting research, engineering, and administrative information requirements. Provide recommendations regarding compliance with legislative and regulatory requirements, evolving software engineering concepts, standards, and customer/mission requirements, to include new functions and capabilities, as well as enhance the safety, stability, reliability, maintainability and compatibility with external systems. Participate in system integration and transition to operational and remote common back-up activities as they pertain to systems engineering and technical planning.

Minimum Education: Bachelor’s degree or higher in engineering, scientific, computer science, operations research, business, or related field.

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