MAS - Karcher Group Inc. - 47QTCA19D008M

GENERAL SERVICES ADMINISTRATION

FEDERAL ACQUISITION SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE FSS PRICE LIST

MULTIPLE AWARD SCHEDULE

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is http://www.gsaadvantage.gov

SCHEDULE TITLE: Multiple Award Schedule, Category F – Information Technology, IT Hardware and IT Services

FSC/PSC Codes: 7B22, DB02, DA01, 3610

CONTRACT NUMBER: 47QTCA19D008M

CONTRACT PERIOD: 3/26/2024 thru 3/25/2029

CONTRACTOR: Karcher Group Incorporated 14221-A Willard Road Suite 1500 Chantilly VA 20151 Phone number: 703-631-6626 Fax number: 703-631-3476 E-Mail: sales@karchergroup.com https://www.karchergroup.com

CONTRACTOR’S ADMINISTRATION SOURCE: Jessica Jackson 14221-A Willard Road Suite 1500 Chantilly VA 20151 Phone number: 703-631-6626 Fax number: 703-631-3476 E-Mail: jjenkins@karchergroup.com

BUSINESS SIZE: Small, Veteran Owned

Price list current as of Modification #PS-0066 effective 6/23/2025

For more information on ordering from Federal Supply go to this website: www.gsa.gov/ schedules http://www.gsaadvantage.gov/ mailto:sales@karchergroup.com https://www.karchergroup.com/ mailto:jjenkins@karchergroup.com http://www.gsa.gov/

CUSTOMER INFORMATION:

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)

SIN DESCRIPTION

Special Item Number 33411 Purchase of New Electronic Equipment Special Item Number 811212 Maintenance, Repair Service, and Repair Parts/Spare Parts Special Item Number 54151S Information Technology Professional Services Special Item Number 334310 Professional Audio Visual Products Special Item Number OLM Order Level Materials

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN:

(Government net price based on a unit of one) Prices shown in the pricelist are net.

1c. HOURLY RATES (Services only):

Advanced Audio Visual (AV) Systems Programmer $121.91 Advanced Audio Visual (AV) Systems Design Engineer $116.88 Project Manager $116.88 Digital Asset Management (DAM) Systems Engineer $237.78

2. MAXIMUM ORDER*: $500,000 per SIN/order

3. MINIMUM ORDER: $100.00 per SIN/Order

4. GEOGRAPHIC COVERAGE: The geographic scope of this contract, for all Special Item Numbers, is the 50 states, the District of Columbia, and overseas U.S. Government Installations.

5. POINT(S) OF PRODUCTION: United States, Japan

6. DISCOUNT FROM LIST PRICES: GSA Net Prices are shown on the attached GSA Pricelist. Negotiated discount has been applied.

For calculation of the GSA Schedule price see Page 1A.

7. QUANTITY DISCOUNT(S): N/A

8. PROMPT PAYMENT TERMS: 0.5% if paid within 10 days from receipt of invoice or date of acceptance, whichever is later

9. FOREIGN ITEMS: N/A

10a. TIME OF DELIVERY:

33411 120 Days 811212 30 Days

54151S As agreed upon between contractor and the ordering activity

10b. EXPEDITED DELIVERY: Items available for expedited delivery are noted in this price list.

10c. OVERNIGHT AND 2-DAY DELIVERY: Overnight and 2-day delivery are available. Contact the Contractor for rates.

10d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to affect a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

11. FOB POINT: Destination

12a. ORDERING ADDRESS: Same as Contractor

12b. ORDERING PROCEDURES: Ordering activities shall use the ordering procedures described in Federal Acquisition Regulation 8.405-3 when placing an order or establishing a BPA for supplies or services. The ordering procedures, information on Blanket Purchase Agreements (BPA’s) and a sample BPA can be found at the GSA/FSS Schedule Homepage (fss.gsa.gov/schedules).

13. PAYMENT ADDRESS: Same as Contractor

14. WARRANTY PROVISION: See Terms and Conditions for Warranty

15. EXPORT PACKING CHARGES: Export packing is available outside the scope of this contract. The Government may purchase export packing outside the scope of the Contract on an “open market” basis.

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE): See Terms and Conditions for SIN 811212.

17. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE):

INSTALLATION. When the equipment provided under this contract is not normally self-installable, the Contractor's technical personnel shall be available to the ordering activity, at the ordering activity's location, to install the equipment and to train ordering activity personnel in the use and maintenance of the equipment. The charges, if any, for such services are listed below, or in the price schedule:

Minimum Regular After Sundays & Charge Hours Hours Holidays

Location OA Site $ 190 $ 95 $ 125 $ 170 (Within Established Service Areas)

OA Site (Outside Established Service Areas)

$ 320 $ 95 $ 125 $ 170

*Minimum charges include 2 full hours on the job.

** Fractional hours, at the end of the job, will be prorated to the nearest quarter hour.

The Davis-Bacon Act (40 U.S.C. 276a-276a-7) provides that contracts in excess of $2,000 to which the United States or the District of Columbia is a party for construction, alteration, or repair (including painting and decorating) of public buildings or public works with the United States, shall contain a clause that no laborer or mechanic employed directly upon the site of the work shall received less than the prevailing wage rates as determined by the Secretary of Labor. The requirements of the Davis-Bacon Act do not apply if the construction work is incidental to the furnishing of supplies, equipment, or services. For example, the requirements do not apply to simple installation or alteration of a public building or public work that is incidental to furnishing supplies or equipment under a supply contract. However, if the construction, alteration or repair is segregable and exceeds $2,000, then the requirements of the Davis- Bacon Act applies.

The ordering activity issuing the task order against this contract will be responsible for proper administration and enforcement of the Federal labor standards covered by the Davis-Bacon Act. The proper Davis-Bacon wage determination will be issued by the ordering activity at the time a request for quotations is made for applicable construction classified installation, deinstallation, and reinstallation services under SIN 33411.

18a. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE): See Terms and Conditions for SIN 811212

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): N/A

19. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

20. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A

21. PREVENTIVE MAINTENANCE (IF APPLICABLE): See Terms and Conditions for

SIN 811212

22a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): N/A

22b. Section 508 Compliance for Electronic and Information Technology (EIT):

If applicable, Section 508 compliance information on the supplies and services in this contract are available in Electronic and Information Technology (EIT) at the following:

www.karchergroup.com

The EIT standard can be found at: www.Section508.gov/.

23. UNIQUE ENTITIY IDENTIFIER (UEI): UU3SXMH85PH9

24. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT (SAM)

DATABASE: Contractor has an Active Registration in the SAM database.

http://www.karchergroup.com/ http://www.section508.gov/

INFORMATION TECHNOLOGY CATEGORY

HARDWARE SUBCATEGORY

SIN 811212 Hardware Maintenance Order Terms

1) Service Areas

a) The maintenance and/or repair service rates per the contract are applicable to any ordering activity locations within a 50 mile radius of the Contractor/Original Equipment Manufacturer (OEM) service points.. If any additional charge is to apply because of the greater distance from the Contractor/OEM service locations, the mileage rate or other distance factor shall be negotiated at the Task Order level.

b) When maintenance and/or repair services cannot be performed at the ordering activity installation site, the repair services will be performed at the Contractor's plant(s) listed below:

14221-A Willard Road, Suite 1500

Address

Chantilly VA 20151

City State Zip Code

2) Loss or Damage When the Contractor moves equipment to its/OEM location for repairs, the Contractor shall be responsible for any damage or loss, from the time the equipment is removed from the ordering activity installation, until the equipment is returned to such installation.

3) Scope

a) The Contractor shall provide maintenance for all equipment listed herein, as requested by the ordering activity during the contract term. Repair service and repair parts/spare parts shall apply exclusively to the equipment types/models within the scope of the Information Technology Category.

b) Equipment placed under maintenance service shall be in good operating condition.

i) In order to determine that the equipment is in good operating condition, the equipment shall be subject to inspection by the Contractor, without charge to the ordering activity.

ii) Costs of any repairs performed for the purpose of placing the equipment in good operating condition shall be borne by the Contractor, if the equipment was under the Contractor/OEM guarantee/warranty or maintenance responsibility prior to the effective date of the maintenance order.

iii) If the equipment was not under the Contractor/OEM responsibility, the costs necessary to place the equipment in proper operating condition are to be borne by the ordering activity, in accordance with the provisions of the contract.

4) Responsibilities

a) For equipment not covered by a maintenance contract or warranty, repair service personnel shall complete repairs as soon as possible after notification by the ordering activity that service is required. Within the service areas, this repair service should normally be done within 4 hours after notification.

b) If the Ordering Activity task or delivery order specifies a factory authorized/certified service personnel then the Contractor is obligated to provide such a factory authorized/certified service personnel for the equipment to be repaired or serviced, unless otherwise agreed to in advance between the Ordering Activity and the Contractor.

5) Maintenance Rate Provisions

a) The Contractor shall bear all costs of maintenance, including labor, parts, and such other expenses as are necessary to keep the equipment in good operating condition, provided that the required repairs are not occasioned by fault or negligence of the ordering activity.

ii) Regular Hours: The basic monthly rate for each make and model of equipment shall entitle the ordering activity to maintenance service during a mutually agreed upon nine

(9) hour principal period of maintenance, Monday through Friday, exclusive of holidays observed at the ordering activity location.

iii) After Hours: Should the ordering activity require that maintenance be performed outside of regular hours, charges for such maintenance, if any, will be specified in the GSA Price List (I-FSS-600 CONTRACT PRICE LISTS (OCT 2016). Periods of less than one hour will be prorated to the nearest quarter hour.

iv) Travel and Transportation: If any charge is to apply, over and above the regular maintenance rates, due to the distance between the ordering activity location and the Contractor/OEM’s service area, the charge will be negotiated at the Task Order level.

Yes No

Indicate if there will be an additional charge for travel and transportation.

X

b) Quantity Discounts from listed maintenance service rates for multiple equipment owned and/or leased by an ordering activity shall be provided below: There are no Quantity Discounts from listed maintenance service rates.

INFORMATION TECHNOLOGY CATEGORY

HARDWARE SUBCATEGORY

SIN 811212 Hardware Repair Service Order Terms

1) Service Areas

a) The maintenance and/or repair service rates per the contract are applicable to any ordering activity locations within a 50 mile radius of the Contractor/Original Equipment Manufacturer (OEM) service points. If any additional charge is to apply because of the greater distance from the Contractor/OEM service locations, the mileage rate or other distance factor shall be negotiated at the Task Order level.

b) When maintenance and/or repair services cannot be performed at the ordering activity installation site, the repair services will be performed at the Contractor's plant(s) listed below:

14221-A Willard Road, Suite 1500

Address

Chantilly VA 20151

City State Zip Code

2) Loss or Damage When the Contractor moves equipment to its/OEM location for repairs, the Contractor shall be responsible for any damage or loss, from the time the equipment is removed from the ordering activity installation, until the equipment is returned to such installation.

3) Scope

a) The Contractor shall provide maintenance for all equipment listed herein, as requested by the ordering activity during the contract term. Repair service and repair parts/spare parts shall apply exclusively to the equipment types/models within the scope of the Information Technology Category.

b) Equipment placed under maintenance and/or service shall be in good operating condition.

i) In order to determine that the equipment is in good operating condition, the equipment shall be subject to inspection by the Contractor, without charge to the ordering activity.

ii) Costs of any repairs performed for the purpose of placing the equipment in good operating condition shall be borne by the Contractor, if the equipment was under the Contractor/OEM guarantee/warranty or maintenance responsibility prior to the effective date of the maintenance order.

iii) If the equipment was not under the Contractor/OEM responsibility, the costs necessary to place the equipment in proper operating condition are to be borne by the ordering activity, in accordance with the provisions of the contract.

4) Responsibilities

a) For equipment not covered by a maintenance contract or warranty, repair service personnel shall complete repairs as soon as possible after notification by the ordering activity that service is required. Within the service areas, this repair service should normally be done within 4 hours after notification.

b) If the Ordering Activity task or delivery order specifies a factory authorized/certified service personnel then the Contractor is obligated to provide such a factory authorized/certified service personnel for the equipment to be repaired or serviced, unless otherwise agreed to in advance between the Ordering Activity and the Contractor.

5) Repair Service Rate Provisions

a) Charges for repair service will include the labor charge, computed at the rates set forth below, for the time during which repairmen are actually engaged in work, and, when applicable, the charge for travel or transportation.

b) Multiple Machines: When repairs are ordered by the ordering activity on two or more machines located in one or more buildings within walking distance of each other, the charges will be computed from the time the repairman commences work on the first machine, until the work is completed on the last machine. The time required to go from one machine to another, or from one building to another, will be considered actual work performance, and chargeable to the ordering activity, provided the time consumed in going between machines (or buildings) is reasonable.

c) At the Contractor/OEM’s Facility

i) When equipment is returned to the Contractor/OEM’s Facility for adjustments or repairs which are not covered by the guarantee/warranty provision, the cost of transportation, packing, etc.from the ordering activity location to the Contractor's plant, and return to the ordering activity location, shall be borne by the ordering activity.

ii) The ordering activity should not return defective equipment to the Contractor/OEM for adjustments and repairs or replacement without prior consultation and instruction.

d) At the Ordering Activity Location (Within Established Service Areas)

i) When equipment is repaired at the ordering activity location, and repair service rates are established for service areas or zones, the listed rates are applicable to any ordering activity location within such service areas or zones. No extra charge, time, or expense will be allowed for travel or transportation of repairmen or machines to or from the ordering activity office; such overhead is included in the repair service rates.

e) At the Ordering Activity Location (Outside Established Service Areas)

i) If repairs are to be made at the ordering activity location, and the location is outside the service area terms defined in the GSA Price list. Rates negotiated at the task order will apply.

ii) When the overall travel charge computed at the above mileage rate is unreasonable (considering the time required for travel, actual and necessary transportation costs, and the allowable ordering activity per diem rate for each night the repairman is required to remain overnight at the ordering activity location), the ordering activity shall have the option of reimbursing the Contractor for actual costs, provided that the actual costs are reasonable and allowable. The Contractor shall furnish the ordering activity with a report of travel performed and related expenses incurred. The report shall include departure and arrival dates, times, and the applicable mode of travel.

f) Labor Rates

i) Regular Hours: Contract rates shall entitle the ordering activity to repair service during the period 8:00 a.m. to 5:00 p.m., Monday through Friday, exclusive of holidays observed at the ordering activity location. There shall be no additional charge for repair service, which was requested during regular hours, but performed at the convenience of the Contractor outside the regular hours.

ii) After Hours: Should the ordering activity require that service be performed outside of regular hours, charges for such service, if any, will be specified in the GSA Price List (I- FSS-600 CONTRACT PRICE LISTS (OCT 2016). Periods of less than one hour will be prorated to the nearest quarter hour.

iii) Sundays and Holidays: When the ordering activity requires that repair service be performed on Sundays and Holidays observed at the ordering activity location, the Sundays and Holidays repair service rates shall apply, and will be specified in the GSA Price List (I-FSS-600 CONTRACT PRICE LISTS (OCT 2016). Periods of less than one hour will be prorated to the nearest quarter hour.

Repair Service Rates Minimum Charge

* - Regular Hours

Hourly Rate - After Hours

Hourly Rate - Sunday and Holidays

Contractor/OEM Facility $95.00 $125.00 $170.00

Ordering Activity Location (Within Established Service Areas)

$380.00 $125.00 $170.00

Ordering Activity Location (Outside Established Service Areas)

$760.00 $125.00 $170.00

*MINIMUM CHARGES INCLUDE FULL 4 HOURS ON THE JOB

4) Repair Parts/Spare Parts Rate Provision

a) All parts, furnished as spares or as repair parts in connection with the repair of equipment, unless otherwise indicated in the GSA Price list shall be new, standard parts manufactured by the OEM.

b) All parts shall be furnished at the prices indicated in the Contractor's commercial pricelist dated APRIL 2022. There is no additional discount from the listed GSA price.

Section III Terms and Conditions for all IT Contractors

1) Organizational Conflicts Of Interest

a) Definitions.

"Contractor" means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

"Contractor and its affiliates" and "Contractor or its affiliates" refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An "Organizational conflict of interest" exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor's or its affiliates' objectivity in performing contract work.

b) To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508

2) Services Performed

a) All services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

b) The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.

c) The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

3) Travel. Any Contractor travel required in the performance of services must comply with the Pub. L. 99-234 and FAR Part 31.205-46, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel.

4) Warranty

a) Unless otherwise specified in the contract, the Contractor's standard commercial warranty applies.

b) The Contractor's commercial guarantee/warranty shall be included in the Commercial Supplier Agreement to include Enterprise User License Agreements or Terms of Service (TOS) agreements, if applicable.

c) Except as otherwise provided by an express or implied warranty, the Contractor will not be liable to the ordering activity for consequential damages resulting from any defect or deficiencies in accepted items.

Note: GSA will not award any Drones/Unmanned Aircraft Systems (UAS), as defined in 49 USC Ch. 448, in response to this Large Category except those drones approved by the Department of Defense (DoD) Defense Innovation Unit (DIU) through its Blue sUAS Program.

Regulation Number Regulation Title/Comments

52.222-46 EVALUATION OF COMPENSATION FOR PROFESSIONAL EMPLOYEES (FEB 1993)

52.222-48 EXEMPTION FROM APPLICATION OF THE SERVICE CONTRACT LABOR STANDARDS TO

CONTRACTS FOR MAINTENANCE, CALIBRATION, OR REPAIR OF CERTAIN EQUIPMENT

CERTIFICATION (MAY 2014)

52.223-19 COMPLIANCE WITH ENVIRONMENTAL MANAGEMENT SYSTEMS (MAY 2011)

52.223-2 AFFIRMATIVE PROCUREMENT OF BIOBASED PRODUCTS UNDER SERVICE AND

CONSTRUCTION CONTRACTS (SEP 2013)

52.229-1 STATE AND LOCAL TAXES (APR 1984)

52.222-62 PAID SICK LEAVE UNDER EXECUTIVE ORDER 13706 (JAN 2017)

52.223-13 ACQUISITION OF EPEAT - REGISTERED IMAGING EQUIPMENT (JUN 2014)

52.223-14 ACQUISITION OF EPEAT® - REGISTERED TELEVISIONS (JUN 2014)

52.223-16 ACQUISITION OF EPEAT® - REGISTERED PERSONAL COMPUTER PRODUCTS (OCT 2015)

552.238-115 SPECIAL ORDERING PROCEDURES FOR THE ACQUISITION OF ORDER-LEVEL

MATERIALS (MAY 2019)

552.238-107 TRAFFIC RELEASE (SUPPLIES) (MAY 2019)

552.238-73 IDENTIFICATION OF ELECTRONIC OFFICE EQUIPMENT PROVIDING ACCESSIBILITY FOR

THE HANDICAPPED (MAY 2019)

552.238-86 DELIVERY SCHEDULE (MAY 2019)

552.238-89 DELIVERIES TO THE U.S. POSTAL SERVICE (MAY 2019)

552.238-90 CHARACTERISTICS OF ELECTRIC CURRENT (MAY 2019)

552.238-91 MARKING AND DOCUMENTATION REQUIREMENTS FOR SHIPPING (MAY 2019)

552.238-92 VENDOR MANAGED INVENTORY (VMI) PROGRAM (MAY 2019)

552.238-93 ORDER ACKNOWLEDGMENT (MAY 2019)

552.238-94 ACCELERATED DELIVERY REQUIREMENTS (MAY 2019)

DESCRIPTION OF IT SERVICES AND PRICING

Information Technology (IT) Services offered under SIN 54151S are described and set forth below under the IT Professional Services Section. Specific Labor Categories and Rates are set forth in the attached Labor Price List. The Labor Rates represent an hourly rate inclusive of the GSA FSS Industrial Funding Fee. This contract uses performance based statements of work and allows for firm fixed price, fixed price/level effort, time and materials or labor-hours task/delivery orders.

Commercial Job Title: Advanced Audio Visual (AV) Systems Programmer $121.91 Minimum/General Experience and Responsibility: Must have previous experience with service and installation of audio, video, and audiovisual presentation systems. This position requires a high degree of computer literacy and diagnostic skills, as well as VID CAD software familiarity. This position also requires a minimum of 2 years experience in writing code solutions and testing the functionality of applications and systems upon installation. Attendance of manufacturer system training classes to obtain product knowledge and applicable support certifications also required. This position requires the ability to work independently, without supervision, and the ability to make sound decisions which lead to customer satisfaction. Excellent communication and customer relation skills are required in order to provide technical support to customers, successfully complete the projects, and provide customer satisfaction.

Minimum Education/Experience: Bachelor’s Degree with 2 years industry experience, or 4 or more years industry experience in control system programming and Windows Scripting.

Certifications: ICIA CTS (International Communication Industry Association, Certified Technology Specialist), Crestron Level 2 Programming

Commercial Job Title: Advanced Audio Visual (AV) Systems Design Engineer $116.88 Minimum/General Experience and Responsibility: Design and engineer audio, video, and audiovisual presentation systems for customers and company sales engineers. Must have previous experience with service and installation of audio, video, and audiovisual presentation systems. This position requires VID CAD software experience of 2 years minimum, as well as a high degree of computer literacy. Attendance of manufacturer system training classes to obtain product knowledge required. This position requires the ability to work independently without supervision, and the ability to work with customers and sales engineers. This position requires production of the end user Technical Operations Manual(s) and end user Technical System Schematics (otherwise known as ‘As Built’ Drawings).

Minimum Education/Experience: Bachelor’s Degree with 2 years AV industry experience and VID CAD design, or 4 or more years AV industry experience and VID CAD design.

Certifications: ICIA CTS-D (International Communication Industry Association, Certified Technology Specialist-Design)

Commercial Job Title: Digital Asset Management (DAM) Systems Engineer $237.78

Minimum General Experience and Responsibility: Must have previous experience Installing, maintaining, and troubleshooting Microsoft Windows Server 2003/Windows XP/Windows XP Pro as well as SQL Server 2005 or MySQL.This position also requires a firm understanding of IP networking infrastructures, iSCSI SAN, HSM methodologies and implementation strategies, and computer hardware. This position requires a high degree of computer diagnostic skills and software familiarity, as well as exceptional skills in audio and video encoding processes and applications. Responsibilities are pre and post sales support to include installation and troubleshooting services as well as end-user training. Attendance of manufacturer to obtain product knowledge and applicable support certifications is required. This position requires the ability to work independently without supervision, and the ability to make sound decisions which lead to customer satisfaction. Excellent communication and customer relation skills are required in order to provide technical support to customers.

Minimum Education/Experience: Bachelor’s degree with two years industry experience in Digital Asset Management or at least 4 or more years industry experience in Digital Asset Management

Certifications: Microsoft Certified Professional (MCP), Network Plus, A+

Commercial Job Title: Project Manager $116.88

Minimum General Experience and Responsibility: Supervisory position which functions as liaison between Systems Design Engineer and client. Project scheduling, assist installation technicians with systems testing and troubleshooting. Cable management, fabrication, and installation also as needed. Must have previous experience and knowledge of systems operations and integration, AV control systems, AV test equipment and procedures, signal flow and component setups.

Minimum Education/Experience: Bachelors Degree with 2 years AV Industry experience, or 4 or more years AV Industry experience in Project Management.

Certifications: CTS-I Certified