MAS - Officepro, Inc. - 47QTCA19D005Z

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Attached to
Federal Supply Schedule 47QTCA19D005Z Federal contract IDV
Contract number
47QTCA19D005Z
Issued by
GSA Federal Acquisition Service

About this file

This document outlines a federal supply schedule for information technology training services awarded to OfficePro, Inc. The multiple award schedule contract was awarded on February 15, 2019 and runs through February 14, 2024. It provides labor rates for over 100 technical, desktop application, and management training courses, with prices ranging from $591.50 to $16,927.12 per person depending on the tier and subject matter. Course topics cover a wide range of in-demand skills including networking, database administration, software development, business analysis, and virtualization. This supply schedule enables government agencies to access OfficePro's training catalog and place orders efficiently using firm-fixed pricing.

Officepro, Inc. Pricelist and/or Vendor Terms and Conditions for 47QTCA19D005Z, a Federal Supply Schedule awarded to Officepro, Inc., under Information Technology Schedule 70 (IT-70)

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GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!™, a menu-driven database system. The INTERNET address for GSA Advantage!™ is: http://www.GSAAdvantage.gov.

Schedule Title: Multiple Award Schedule Federal Supply Group: Information Technology

Contract Number: 47QTCA19D005Z

Contract Period: February 15, 2019 through February 14, 2029

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

Contractor: OfficePro, Inc.

8 Granite Place, Suite 26 Gaithersburg, MD 20878

Business Size: Small Business

Telephone: 888-468-3312 FAX Number: 888-468-3312 Web Site: www.officeproinc.com E-mail: aaron.udler@officeproinc.com

Contract Administration: Aaron Udler, President

Current through modification PA-0020, effective 01/12/2024.

CUSTOMER INFORMATION:

1a. Table of Awarded Special Item Number(s) with appropriate cross-reference to page numbers:

SIN SIN Description 611420 & 611420RC Information Technology Training OLM & OLMRC Order Level Materials

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See Pricing Page 5.

1c. If the Contractor is proposing hourly rates a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. Not Applicable.

2. Maximum Order: For SIN 611420 & OLM - $250,000.00

3. Minimum Order: $100.00

4. Geographic Coverage (delivery Area): Worldwide

5. Point(s) of production (city, county, and state or foreign country): Same as Company Address

6. Discount from list prices or statement of net price: Government net prices (discounts already deducted).

7. Quantity discounts: 11.00% on Orders in Excess of 15 Classes.

8. Prompt payment terms: 1.00% Net 20; Net 30 Days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items (list items by country of origin): None

10a. Time of Delivery (Contractor insert number of days): 30 Days ARO.

10b. Expedited Delivery. The Contractor will insert the sentence “Items available for expedited delivery are noted in this price list.” under this heading. The Contractor may use a symbol of its choosing to highlight items in its price list that have expedited delivery: Consult with Contractor

10c. Overnight and 2-day delivery. The Contractor will indicate whether overnight and 2-day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2-day delivery: Consult with Contractor

10d. Urgent Requirements. The Contractor will note in its price list the “Urgent Requirements” clause of its contract and advise agencies that they can also contact the Contractor’s representative to effect a faster delivery: Consult with Contractor

11. F.O.B Point(s): Destination

12a. Ordering Address(es): Same as Company

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es): Same as Company

14. Warranty provision: Standard Warranty

15. Export Packing Charges (if applicable): Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable): Not Applicable

17. Terms and conditions of installation (if applicable): Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): Not Applicable

18b. Terms and conditions for any other services (if applicable): Not Applicable

19. List of service and distribution points (if applicable): Not Applicable

20. List of participating dealers (if applicable): Not Applicable

21. Preventive maintenance (if applicable): Not Applicable

22a. Environmental attributes, e.g., recycled content, energy efficiency, and/or reduced pollutants:

Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and

Information Technology (EIT) supplies and services and show where full details can be found (e.g.

contactor’s website or other location.) The EIT standards can be found at: www.Section508.gov/ and www.officeproinc.com

23. Unique Entity Identifier (UEI) number: RNEFNLCPMME8

24. Notification regarding registration in System for Award Management (SAM) database OfficePro, Inc. is registered in the SAM database.

http://www.section508.gov/

GSA Awarded Course Pricing (w/ IFF)

SIN 611420

Course Title Course Description Unit of Order

Course Length

Minimum Participants

Maximum Participants

GSA Price

(W/ IFF)

Word Perfect (latest version) Intro

Word Perfect (latest version) Intro Per Person 1 day 6 15 $2,053.45

KAZ® (Keyboarding A to Z) & PC Foundational Skills

KAZ® (Keyboarding A to Z) & PC Foundational Skills Per Person 1 day 6 15 $2,053.45

Web Development with Cascading Style Sheets

Web Development with Cascading Style Sheets Per Person 2 days 12 15 $2,566.81

Quickbooks Quickbooks Per Person 1 day 6 15 $2,053.45 SMARTBoard Interactive Whiteboard (two 1/2-day sessions)

SMARTBoard Interactive Whiteboard (two 1/2-day sessions) Per Person 1 day 6 15 $2,053.45

Tier 1: ½ Day End User Desktop Application Courses:

Microsoft Office, Acrobat, Frontpage, Groupwise, Internet, Microsoft Project, PC for Managers, Publisher, Visio, Windows, Worderfect, Introduction to PCs Using Windows, Windows and Internet Basics, Custom ½-day classes on End-User Desktop Application topics.

Per Course 1/2 day 6 6 $591.50

Tier 1: ½ Day End User Desktop Application Courses - Additional Student

Microsoft Office, Acrobat, Frontpage, Groupwise, Internet, Microsoft Project, PC for Managers, Publisher, Visio, Windows, Worderfect, Introduction to PCs Using Windows, Windows and Internet Basics, Per Person 1/2 day 7 15 $28.00

Order

Course Length

Minimum Participants

Maximum Participants

GSA Price

(W/ IFF)

Custom ½-day classes on End-User Desktop Application topics.

Tier 2: Full Day End User Desktop Application Courses:

Microsoft Office, Acrobat, Filemaker Pro, Frontpage, Groupwise, Internet, Microsoft Project, PC for Managers, Publisher, Visio, Windows, WordPerfect, Custom 1- and 2-day classes on End-User Desktop Application topics.

Per Course 1 Day 6 6 $839.00

Tier 2: Full Day End User Desktop Application Courses - Additional Student

Microsoft Office, Acrobat, Filemaker Pro, Frontpage, Groupwise, Internet, Microsoft Project, PC for Managers, Publisher, Visio, Windows, WordPerfect, Custom 1- and 2-day classes on End-User Desktop Application topics.

Per Person 1 Day 7 15 $40.00

Tier 3: Full Day End User Classes

Tier 3: Full Day End User Desktop Application Courses: Per Course 1 Day 6 6 $1,014.01

Tier 3: Full Day End User Classes - Additional Student

Tier 3: Full Day End User Desktop Application Courses: Per Person 1 Day 7 15 $48.00

Tier 4: Technical Training Classes ITIL Awareness

ITIL Awareness Per Course 1 Day 6 6 $3,000.00

Tier 4: Technical Training Classes ITIL Awareness- Additional Student

ITIL Awareness Per Person 1 Day 7 15 $500.00

Tier 4: Technical Training Classes ITIL Executive Overview

ITIL Executive Overview Per Course 1 Day 6 6 $3,000.00

Tier 4: Technical Training Classes ITIL Executive Overview - Additional Student

ITIL Executive Overview Per Person 1 Day 7 15 $500.00

Order

Course Length

Minimum Participants

Maximum Participants

GSA Price

(W/ IFF)

Tier 4: Technical Training Classes ITIL Foundations

ITIL Foundations Per Course 3 Days 6 6 $9,000.00

Tier 4: Technical Training Classes ITIL Foundations - Additional Student

ITIL Foundations Per Person 3 Days 7 15 $1,500.00

Tier 4: Technical Training Classes ITIL Foundation Life Cycle

ITIL Foundation Life Cycle Per Course 3 Days 6 6 $9,000.00

Tier 4: Technical Training Classes ITIL Foundation Life Cycle - Additional Student

ITIL Foundation Life Cycle Per Person 3 Days 7 15 $1,500.00

Tier 4: Technical Training Classes ITIL Practitioner Certification

ITIL Practitioner Certification Per Course 3 Days 6 6 $9,000.00

Tier 4: Technical Training Classes ITIL Practitioner Certification- Additional Student

ITIL Practitioner Certification Per Person 3 Days 7 15 $1,500.00

Tier 4: Technical Training Classes CompTIA Network +

CompTIA Network + Per Course 5 Days 6 6 $9,000.00

Tier 4: Technical Training Classes CompTIA Network +- Additional Student

CompTIA Network + Per Person 5 Days 7 15 $1,500.00

Tier 4: Technical Training Classes CompTIA A+

CompTIA A+ Per Course 5 Days 6 6 $9,000.00

Order

Course Length

Minimum Participants

Maximum Participants

GSA Price

(W/ IFF)

Tier 4: Technical Training Classes CompTIA A+- Additional Student

CompTIA A+ Per Person 5 Days 7 15 $1,500.00

Tier 4: Technical Training Classes Microsoft Project for Certification

Microsoft Project for Certification Per Course 2 Days 6 6 $2,850.01

Tier 4: Technical Training Classes Microsoft Project for Certification- Additional Student

Microsoft Project for Certification Per Person 2 Days 7 15 $136.00

Tier 4: Technical Training Classes CompTIA Security +

CompTIA Security + Per Course 5 Days 6 6 $9,000.00

Tier 4: Technical Training Classes CompTIA Security +- Additional Student

CompTIA Security + Per Person 5 Days 7 15 $1,500.00

Tier 4: Technical Training Classes SharePoint End User - Level 1

SharePoint End User - Level 1 Per Course 3 Days 6 6 $2,771.00

Tier 4: Technical Training Classes SharePoint End User - Level 1- Additional Student

SharePoint End User - Level 1 Per Person 3 Days 7 15 $132.00

Tier 4: Technical Training Classes Web Web Accessibility Training for Section 508 Per Course 2 Days 6 6 $1,322.01

Order

Course Length

Minimum Participants

Maximum Participants

GSA Price

(W/ IFF)

Accessibility Training for Section 508 Tier 4: Technical Training Classes Web Accessibility Training for Section 508- Additional Student

Web Accessibility Training for Section 508 Per Person 2 Days 7 15 $63.00

Tier 4: Technical Training Classes Writing Good Use Cases

Writing Good Use Cases Per Course 1 Day 6 6 $2,771.00

Tier 4: Technical Training Classes Writing Good Use Cases- Additional Student

Writing Good Use Cases Per Person 1 Day 7 15 $132.00

Tier 4: Technical Training Classes Writing Testable Software Requirements

Writing Testable Software Requirements Per Course 3 Days 6 6 $3,024.00

Tier 4: Technical Training Classes Writing Testable Software Requirements- Additional Student

Writing Testable Software Requirements Per Person 3 Days 7 15 $144.00

Tier 4: Technical Training Classes Oracle Advanced SQL Queries

Oracle Advanced SQL Queries Per Course 3 Days 6 6 $3,250.01

Tier 4: Technical Training Classes Oracle Advanced SQL Queries - Additional Student

Oracle Advanced SQL Queries Per Person 3 Days 7 15 $155.00

Tier 4: Technical Training Classes Oracle Oracle SQL & SQL Plus Enhanced Per Course 4 Days 6 6 $2,958.01

Order

Course Length

Minimum Participants

Maximum Participants

GSA Price

(W/ IFF)

SQL & SQL Plus Enhanced Tier 4: Technical Training Classes Oracle SQL & SQL Plus Enhanced- Additional Student

Oracle SQL & SQL Plus Enhanced Per Person 4 Days 7 15 $141.00

Tier 4: Technical Training Classes Oracle Discoverer End User

Oracle Discoverer End User Per Course 2 Days 6 6 $5,040.00

Tier 4: Technical Training Classes Oracle Discoverer End User - Additional Student

Oracle Discoverer End User Per

Student 2 Days 7 15 $240.00

Tier 4: Technical Training Classes Oracle Discoverer Administration

Oracle Discoverer Administration Per Course 2 Days 6 6 $5,040.00

Tier 4: Technical Training Classes Oracle Discoverer Administration - Additional Student

Oracle Discoverer Administration Per

Student 2 Days 7 15 $240.00

Tier 4: Technical Training Classes Oracle New Features for Developers

Oracle New Features for Developers Per Course 5 Days 6 6 $5,040.00

Tier 4: Technical Training Classes Oracle New Features for Developers - Additional Student

Oracle New Features for Developers Per

Student 5 Days 7 15 $240.00

Order

Course Length

Minimum Participants

Maximum Participants

GSA Price

(W/ IFF)

Tier 4: Technical Training Classes CCNA

(ICND1/ICND2)

CCNA (ICND1/ICND2) Per Course 10 Days 1 4 $33,913.00

Tier 4: Technical Training Classes CCNA

(ICND1/ICND2 -

Additional Students

CCNA (ICND1/ICND2) Per Student 10 Days 5 15 $1,649.99

MS-900T01-AC:

Microsoft 365 Fundamentals

This course provides foundational knowledge on the considerations and benefits of adopting cloud services and the Software as a Service (SaaS) cloud model, with a specific focus on Microsoft 365 cloud service offerings. You will begin by learning about cloud fundamentals, including an overview of cloud computing and specifically Microsoft cloud services.

You will be introduced to Microsoft Azure, and you will examine the differences between Microsoft 365 and Office 365. You will then perform an in-depth review of Microsoft 365, including a comparison of Microsoft on-premises services versus Microsoft 365 cloud services, a review of enterprise mobility in Microsoft 365, and an analysis of how Microsoft 365 services provide collaboration. The course then analyzes how security, compliance, privacy, and trust are handled in Microsoft 365, and it concludes with a review of Microsoft 365 subscriptions, licenses, billing, and support.

Per Person 1 Day 1 25 $523.12

AZ-900T00-AC: Azure Fundamentals

This course will provide foundational level knowledge on cloud concepts; core Azure services;

and Azure management and governance features and tools.

Per Person 1 Day 1 25 $523.12

Order

Course Length

Minimum Participants

Maximum Participants

GSA Price

(W/ IFF)

DP-900T00-AC:

Microsoft Azure Data Fundamentals

In this course, students will gain foundational knowledge of core data concepts and related Microsoft Azure data services. Students will learn about core data concepts such as relational, non-relational, big data, and analytics, and build their foundational knowledge of cloud data services within Microsoft Azure. Students will explore fundamental relational data concepts and relational database services in Azure. They will explore Azure storage for non-relational data and the fundamentals of Azure Cosmos DB. Students will learn about large-scale data warehousing, real-time analytics, and data visualization.

Per Person 1 Day 1 25 $523.12

AI-900T00-AC: Microsoft Azure AI Fundamentals

This course is designed for candidates looking to demonstrate foundational-level knowledge of machine learning (ML) and artificial intelligence (AI) concepts, and related Microsoft Azure services. You will learn how to use Azure services to create machine learning, computer vision, and natural language processing solutions through hands-on activities. The course is intended for candidates with both technical and non-technical backgrounds. Data science and software engineering experience are not required; however, awareness of cloud basics and client-server applications would be beneficial.

Per Person 1 Day 1 25 $523.12

DP-203-T00-AC: Data Engineering on Microsoft Azure

In this course, the student will learn about the data engineering as it pertains to working with batch and real-time analytical solutions using Azure data platform technologies. Students will begin by understanding the core compute and storage technologies that are used to build an analytical solution. The students will learn how to interactively

Per Person 4 Days 1 25 $2,039.29

Order

Course Length

Minimum Participants

Maximum Participants

GSA Price

(W/ IFF)

explore data stored in files in a data lake. They will learn the various ingestion techniques that can be used to load data using the Apache Spark capability found in Azure Synapse Analytics or Azure Databricks, or how to ingest using Azure Data Factory or Azure Synapse pipelines. The students will also learn the various ways they can transform the data using the same technologies that is used to ingest data. They will understand the importance of implementing security to ensure that the data is protected at rest or in transit. The student will then show how to create a real-time analytical system to create a real-time analytical solutions.

AZ-104T00-AC: Azure Administrator

This course teaches IT Professionals how to secure identities, manage their Azure subscriptions, administer the infrastructure, configure virtual networking, connect Azure and on-premises sites, manage network traffic, implement storage solutions, create and scale virtual machines, implement web apps and containers, back up and share data, and monitor your solution

Per Person 4 Days 1 25 $2,039.29

MS-700T00-AC:

Managing Microsoft Teams

The Managing Microsoft Teams course is designed for persons who are aspiring to the Microsoft 365 Teams Admin role. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. In this course, you will learn about various Teams management tools, security and compliance feature for Teams, network requirement for Teams deployment as well as different Teams

Order

Course Length

Minimum Participants

Maximum Participants

GSA Price

(W/ IFF)

settings and policies for managing collaboration and communication experience in Teams.

AZ-140T00-AC:

Configuring and Operating Microsoft Azure Virtual Desktop networking for Azure Virtual Desktop, configuring host pools and session hosts, creating session host images, implementing, and managing FSLogix, monitoring Azure Virtual Desktop performance and health, and automating Azure Virtual Desktop management tasks. Students will learn through a mix of demonstrations and hands-on lab experiences deploying virtual desktop experiences and apps on Azure Virtual Desktop and optimizing them to run in multi-session virtual environments. Candidates of this course must have solid Azure administration skills. This course assumes prior experience, including virtualization, networking, identity, storage, backup and restore, and disaster recovery.

Students should have knowledge of on-premises virtual desktop infrastructure technologies as they relate to migrating to Azure Virtual Desktop.

Students are expected to have used the tools common to the Azure environment, such as the Azure PowerShell and Cloud Shell.

Per Person 4 Days 1 25 $2,039.29

AZ-120T00-AC: Planning and Administering Microsoft Azure for SAP Workloads

This course teaches IT Professionals experienced in SAP solutions how to leverage Azure resources that include deployment and configuration of virtual machines, virtual networks, storage accounts, and Azure AD that includes implementing and managing hybrid identities.

Per Person 4 Days 1 25 $2,039.29

AI-100TOO-AC:

Microsoft AI and ML Administrator

Candidates for this exam should have subject matter expertise using cognitive services, machine learning, and knowledge mining to architect and implement Microsoft AI solutions involving natural language

Order

Course Length

Minimum Participants

Maximum Participants

GSA Price

(W/ IFF)

processing, speech, computer vision, and conversational AI. Responsibilities for an Azure AI Engineer include analyzing requirements for AI solutions, recommending the appropriate tools and technologies, and designing and implementing AI solutions that meet scalability and performance requirements. Azure AI Engineers translate the vision from solution architects and work with data scientists, data engineers, IoT specialists, and software developers to build complete end-to-end solutions. A candidate for this exam should have knowledge and experience designing and implementing AI apps and agents that use Microsoft Azure Cognitive Services, Azure Bot Service, Azure Cognitive Search, and data storage in Azure. In addition, a candidate should be able to recommend solutions that use open source technologies, understand the components that make up the Azure AI portfolio and the available data storage options, and understand when a custom API should be developed to meet specific requirements

PL-400T00-AC:

Microsoft Power Platform Developer

The Microsoft Power Platform helps organizations optimize their operations by simplifying, automating and transforming business tasks and processes. In this course, students will learn how to build Power Apps, Automate Flows and extend the platform to complete business requirements and solve complex business problems.

Per Person 5 Days 1 25 $2,482.62

DP-100T01-AC:

Designing and Implementing a Data

The Azure Data Scientist applies their knowledge of data science and machine learning to implementing and running machine learning workloads on Microsoft Azure; in particular, using Azure Machine

Per Person 3 Days 1 25 $1,507.30

Order

Course Length

Minimum Participants

Maximum Participants

GSA Price

(W/ IFF)

Science Solution on Azure

Learning Service. This entails planning and creating a suitable working environment for data science workloads on Azure, running data experiments and training predictive models, managing and optimizing models, and deploying machine learning models into production.

DP-300T00-AC:

Administering Relational Databases on Microsoft Azure

This course provides students with the knowledge and skills to administer a SQL Server database infrastructure for cloud, on-premises and hybrid relational databases and who work with the Microsoft PaaS relational database offerings.

Additionally, it will be of use to individuals who develop applications that deliver content from SQL-based relational databases.

Per Person 4 Days 1 25 $2,039.29

AZ-500T00-AC:

Microsoft Azure Security Technologies

This course provides IT Security Professionals with the knowledge and skills needed to implement security controls, maintain an organization’s security posture, and identify and remediate security vulnerabilities. This course includes security for identity and access, platform protection, data and applications, and security operations.

Per Person 4 Days 1 25 $2,039.29

AI-102T00-AC: Designing and Implementing a Microsoft Azure AI Solution

This course is designed to teach software developers how to create AI solutions that leverage Azure Cognitive Services, Azure Cognitive Search, and Microsoft Bot Framework to build computer vision, language analysis, knowledge mining, intelligent search, and conversational AI solutions on Azure.

Per Person 4 Days 1 25 $2,039.29

MS-101T00-AC:

Microsoft 365 Mobility and Security

The Microsoft 365 Mobility and Security course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role. This course covers three central elements of Microsoft 365

Per Person 5 Days 1 25 $2,482.62

Order

Course Length

Minimum Participants

Maximum Participants

GSA Price

(W/ IFF)

enterprise administration – Microsoft 365 security management, Microsoft 365 compliance management, and Microsoft 365 device management. In security management, you will examine all the common types of threat vectors and data breaches and how Microsoft 365’s security solutions address these security threats. These solutions include: use of the Zero Trust security model, Microsoft Secure Score, Azure Identity Protection, Exchange Online Protection, Microsoft Defender for Office 365, Privileged Identity Management, Safe Attachments, Safe Links, and Threat Intelligence services such as Attack Simulation training, Threat Explorer, Threat Trackers, and Microsoft Threat Protection. In compliance management, you will examine the key aspects of data governance, including Information Rights Management, message encryption, data loss prevention (DLP), in-place records management, creating DLP policies and policy tips, and Azure and Windows Information Protection. In Microsoft 365 device management, you will learn how to co-manage your Windows 10 devices, how to transition from Configuration Manager to Intune, and how to implement Windows Autopilot, Windows Analytics, and Mobile Device Management.

ITIL Leader Digital and IT Strategy

The ITIL 4 Leader: Digital and IT Strategy (DITS) certification is one of the 2 modules leading to the ITIL Strategic Leader qualification. This module provides individuals with the practical skills necessary to create a ‘learning and improving’ IT

Per Person 3 Days 1 25 $1,684.63

Order

Course Length

Minimum Participants

Maximum Participants

GSA Price

(W/ IFF)

organization, with a strong and effective strategic direction.

ITIL Specialist Create, Deliver and Support

ITIL 4 Specialist Create, Deliver and Support is aimed at individuals who are continuing their journey in service management, ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to update and develop their knowledge further.

Per Person 3 Days 1 25 $1,684.63

ITIL Specialist Drive Stakeholder Value

ITIL® 4 Specialist: Drive Stakeholder Value provides guidance on establishing, maintaining, and developing effective service relationships. It leads organizations on a service journey in their service provider and consumer roles, supporting effective interaction and communication.

Per Person 3 Days 1 25 $1,684.63

ITIL Specialist High-velocity IT

The ITIL ® Specialist – High Velocity IT (HIT) course is one of five courses required to achieve ITIL 4’s Managing Professional (MP) designation. As organizations use information and related technologies to do business differently, the ability to rapidly launch new products and services to keep up with the competition becomes critical.

Per Person 3 Days 1 25 $1,684.63

ITIL Strategist Direct, Plan and Improve

This course is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

Per Person 3 Days 1 25 $1,684.63

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