MAS - Ryan Consulting Group Inc. - 47QTCA19D004B

Federal Supply Service Authorized Federal Supply Schedule Price List

GSA Multiple Award Schedule Federal Supply Group:

Contract Number: 47QTCA19D004B Award Effective Date Contract Period: February 11,2022 Option Year Remaining: 10 years.

www.consultrcg.com

For more information on ordering from Federal Supply Schedules, go to htttp://www.gsa.gov/schedules.

For more information, please contact:

Janette Pittsford 317.981.1007

Ryan Consultant Group Inc.

7914 North Shadeland Avenue Indianapolis, Indiana 46250

Business Size: Small

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system.

The INTERNET address for GSA Advantage!® is: http://www.gsaadvantage.gov.

Award Special Item Numbers:

Special Item Number (SIN) 54154S Information Technology Professional Services

1b. Please see Appendices A for Price List

1c. Labor Category Descriptions: Please see Appendix B for Labor Category Descriptions.

2. Maximum Order Threshold: $500,000.

3. Minimum Order: $100.

4. Geographic Coverage (Delivery Area): Worldwide

5. Point of Production: Ryan Consultant office worldwide.

6. Discount from List Prices: All prices listed are net prices.

7. Quantity Discounts: None

8. Prompt Payment Terms: Net 30

9. Acceptance of Government Credit Cards: Yes

10. Foreign Items: Not applicable

11a. Time of Delivery: Specified in each task order.

11b. Expedited Delivery: Not appliable.

11c. Overnight and 2-Day Delivery: Specified in each task order.

11d. Urgent Requirements: Not Applicable

12. F.O.B. Points(s): Destination.

13b. Ordering Procedures: Ordering activities shall use the ordering procedures of Federal Acquisition Regulation (FAR) 8.405 when placing an order or establishing a BPA for supplies or services. These procedures apply to all schedules.

14. Payment address is as Follows:

Payment via Check/U.S. Mail ACH Payments

16. Export Packing Charges: Not applicable

17. Terms and Conditions of Government Purchase Card Acceptance: Credit cards will be accepted for payment above the micro-purchase threshold. In addition, bank account information for wire transfer payments will be shown on the invoice.

18. Terms and Conditions of Rental, Maintenance, and Repair: Not applicable

19. Terms and Conditions of Installation: Not applicable

20. Section 508: If applicable, Section 508 compliance information on Electronic and Information Technology (EIT) supplies and services will be addressed on a task order basis. The EIT standards can be found at www.section508.gov.

21. Notification regarding registration in The System for Award Management: Ryan Consulting Group is registered in SAM at http://www.sam.gov . The information provided in SAMs is current, accurate, and complete.

Table of Contents

APPENDICES

Attachment A: Pricing 6

Appendix B: Labor Category Descriptions 7

Special Item Number (SIN) Descriptions

Information Technology -IT Solutions

Category: 54151S Description:

Information Technology Professional Services IT professional Services and /or labor categories for database planning and design; systems analysis, integration, and design; programming, conversion, and implementation support; network services, data/records management, and testing.

Year 1 February 11, 2022, to February 10, 2023 Year 2 February 10, 2023, to February 11, 2024 Year 3 February 10, 2024, to February 11, 2025 Year 4 February 10, 2025, to February 11, 2026 Year 5 February 10, 2026, to February 11, 2027 Year 6 February 10, 2027, to February 11, 2028 Year 7 February 10, 2028, to February 11, 2029

Senior Software Test Engineer

Attachment A Pricing: Information Technology -IT Solutions

Title: Administrative Support Level I Position Responsibilities: Provides administrative-type support to technical and management-level personnel. This includes, but is not limited to, documentation planning and support, project administration, general office support, secretarial support, human resource planning, event planning and administration, office relocation planning, etc.

Education: High School Diploma Experience: 1-2 Years

Title: Administrative Support Level II Position Responsibilities: Provides administrative support in a variety of functions to an executive, team, department, or another group in an organization. Collects, reviews, and analyzes complex and/or confidential information and creates reports, charts, budgets, and other presentation materials. Responds to or routes priority or confidential inquiries from external or internal sources with correspondence or other messaging on behalf of the executive. Schedules and coordinates meetings, travel, and other group activities. May plan and schedule work and direct other staff to deliver support. Has word processing, spreadsheet, database, graphics software, and analytical skills.

Education: High School Diploma Experience: 3-5 Years

Title: Administrative t Support Level III Position Responsibilities: Provides administrative support in a variety of functions to an executive, team, department, or another group in an organization. Collects, reviews, and analyzes complex and/or confidential information and creates reports, charts, budgets, and other presentation materials. Responds to or routes priority or confidential inquiries from external or internal sources with correspondence or other messaging on behalf of the executive. Schedules and coordinates meetings, travel, and other group activities. May plan and schedule work and direct other staff to deliver support. Has advanced word processing, spreadsheet, database, graphics software, and analytical skills.

Education: Associate Degree Experience: 6+ Years

Title: Business Administrator Position Responsibilities: Monitoring day-to-day business operations, interacting with external partners, improving business and employee performance, negotiating contracts, and analyzing financial data.

Education: Bachelor’s Degree Experience: 5+ Years

Title: Business Analyst Level I Position Responsibilities: Reviews, analyzes, and evaluates user needs to create systems solutions that support overall business strategies. Documents system requirements, defines scope and objectives, and assists in the creation of system specifications that drive system development and implementation. Incumbents function as a liaison between IT and users and have both business and technical expertise.

Education: Bachelor’s Degree Experience: 4-7 Years

Title: Business Analyst Level II Position Responsibilities: Reviews, analyzes, and evaluates user needs to create systems solutions that support overall business strategies. Documents system requirements, defines scope and objectives, and assists in the creation of system specifications that drive system development and implementation. Incumbents function as a liaison between IT and users and have both business and technical expertise.

Education: Bachelor’s Degree Experience: 7+ Years

Title: Business Analyst Level III Position Responsibilities: Reviews, analyzes, and evaluates user needs to create systems solutions that support overall business strategies. Documents system requirements, defines scope and objectives, and creates system specifications that drive system development and implementation. Incumbents function as a liaison between IT and users and have both business and technical expertise. Typically requires a bachelor's degree or its equivalent. Typically reports to a manager. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature.

Education: Bachelor’s Degree Experience: 10+ Years

Title: Business Intelligence Administrator Position Responsibilities: Applies an enterprise-wide set of data warehouse disciplines for the planning, analysis, date refinement, design, and construction of information systems on an enterprise-wide basis or across a major sector of the enterprise. Develops analytical and computational techniques and methodology for problem solutions. Performs enterprise-wide strategic systems planning, business information planning, business and analysis. Provides daily supervision and direction to organization.

Education: Bachelor’s Degree Experience: 6+ Years

Title: Business Office Manager Position Responsibilities: Responsible for the direction, supervision, and coordination of several business office operations. Creates and executes project work plans and revises as appropriate to meet changing needs. Identifies resources needed and assigns individual responsibilities. Manages day-to-day operational aspects of a project and scope. Reviews deliverables prepared by team before passing to client. Effectively applies our methodology and enforces project standards. Prepares for engagement reviews and quality assurance procedures.

Education: Associate degree Experience: 7+ Years Title: Compliance and Process Analyst Position Responsibilities: Develops quality assurance, compliance, and implementation plans for individual IT functions that support the organization's overall service and software quality standards. Advises function leaders on best practices for the deployment of QA methodologies and processes. Designs and incorporates plans for each function that drives quality service and product deliverables. Establishes a performance monitoring program and designs metrics that can be used to identify quality issues, analyze problems, and develop quality improvement initiatives.

Education: Bachelor’s Degree Experience: 7+ years of related experience.

Title: Computer Security Systems Specialist – Level I Position Responsibilities: Completes tasks designed to ensure security of the organization's systems and information assets. Protects against unauthorized access, modification, or destruction and develops IT security policies and standards. Works with end users to determine needs of individual departments. Understands internet architecture and firewall configuration to protect system security. May need to authorize user access and familiar with domain structures and digital signatures.

Education: Bachelor’s Degree Experience: 4-7 Years

Title: Computer Security Systems Specialist – Level II Position Responsibilities: Designs and implements information security standards for applications and databases. Collaborates with a team of information security analysts to provide subject matter expertise on application development, database design, and network maintenance. Researches and advocates the latest technologies and solutions to support the security requirements of internal and external customers. Assesses client needs against security concerns and resolves information security risk issues. Trains security awareness to business partners and IT staff.

Education: Bachelor’s Degree Experience: 7+ Years

Title: Computer Security Systems Specialist – Level III Position Responsibilities: Identifies potential information and network or internet security vulnerabilities. Designs and implements information security standards for applications and databases. Conducts analysis, investigates and recommends security technologies. Ensures site security and provides consultation on security issues while staying abreast of current malware and other potential internet security threats.

Education: Bachelor’s Degree Experience: 10+ Years

Title: Computer Systems Analyst Level I Position Responsibilities: Evaluates data processing systems and operating procedures in accordance with established corporate standards for efficiency, accuracy, and security. Determines and recommends improvements in current standards and the implementation of system changes. Provides management with results of audits on applications, systems, and programs.

Education: Bachelor’s Degree Experience: 4-7 Years

Title: Computer Systems Analyst Level II Position Responsibilities: Performs analysis of complex information systems, platforms, and operating procedures in accordance with established corporate standards for efficiency, accuracy and security. Evaluates IT infrastructure in terms of risk to the organization and establishes controls to mitigate loss. Determines and recommends improvements in current risk management controls and implementation of system changes or upgrades Education: Bachelor’s Degree Experience: 7+Years Title: Computer Systems Analyst Level III Position Responsibilities: Evaluates IT infrastructure in terms of risk to the organization and establishes controls to mitigate loss. Determines and recommends improvements in current risk management controls and implementation of system changes or upgrades. Develops information systems auditing procedures and trains staff on compliance guidelines. Monitors procedures and provides top management with reports.

Education: Bachelor’s Degree Experience: 10+ Years Title: Configuration Management Specialist Position Responsibilities: Evaluates and designs testing procedures to ensure that software meets established quality standards. Develops and writes testing scripts and plans to ensure that software functions as expected. Involved with a variety of user testing. Prepares complex data sets to test logic, error handling and system workflows. Conducts testing of more complex features. Verifies fixes. Monitors and documents testing results according to required procedures. Deep knowledge of software development cycle and quality assurance methodologies.

Education: Bachelor’s Degree Experience: 10+ Years

Title: Cyber Security Compliance Officer Position Responsibilities: Assists in the development and implementation of cybersecurity compliance programs for the organization. Monitors business activities for compliance with applicable rules and regulations. Ensures operating manuals and procedural documents stay current when regulations change. Responds to inquiries from regulatory agencies and completes required compliance documentation.

Education: Bachelor’s Degree Experience: 7+ Years. 1 to 3 years of supervisory experience may be required.

Title: Data Center Support Technician 1 Position Responsibilities: Monitors and maintains the company's network systems. Troubleshoots network systems when necessary and makes improvements to the network. May require an associate degree in a related area.

Education: Associate Degree Experience: 0-2 Years Title: Data Center Support Technician 2 Position Responsibilities: Monitors and maintains the company's network systems. Troubleshoots network systems when necessary and makes improvements to the network. May require an associate degree in a related area.

Education: Associate Degree Experience: 2-4 Years

Title: Data Center Support Technician 3 Position Responsibilities: Monitors and maintains the company's network systems. Troubleshoots network systems when necessary and makes improvements to the network. May require an associate degree in a related area. May direct and lead the work of others.

Education: Bachelor’s Degree Experience: 4+ Years Title: Data Management Specialist Position Responsibilities: Creates, implements, and maintains master data management solutions that enable users to optimize system capabilities. Uses knowledge of end-to-end data processes to analyze, cleanse, and enrich master data elements, and ensure that data flows efficiently and consistently between users and stakeholders. Provides data governance and ensures data integrity by coordinating data management efforts across the organization. Troubleshoots issues related to master data management and identifies opportunities for improving data management processes.

Education: Bachelor’s Degree Experience: 7+ Years

Title: Database Administrator Position Responsibilities: Analyze database requirements of assigned projects. Analyze and determine information needs and elements, database relationships and attributes, proposed manipulation, data flow and storage requirements, and data output and reporting capabilities. Apply knowledge of database management systems to coordinate maintenance and changes to databases. Test and implement changes or new database designs. Write logical and physical database descriptions, including location, space, access method, and security requirements. Provide direction to programmers and analysts as required to affect changes to database management systems. Provide answers to database questions. Knowledge of and ability to monitor databases and to analyze and organize data and apply new technology designs and programs.

Education: Bachelor’s Degree Experience: 7+ Years Title: Database Report Writer Position Responsibilities: Assists one or more business teams in understanding and utilizing data. Uses software and scripting, typically including SQL, to generate metrics and reports and synthesize them into actionable recommendations. May be responsible for management reporting, KPIs, or data QA. Provides support to research teams or management by collecting and analyzing data and reporting results based on the needs of end users. Collaborates with various function teams such as marketing, research, and IT to achieve business results.

Education: Bachelor’s Degree Experience: 7+ Years

Title: Documentation Specialist Position Responsibilities Develops policies and procedures for records/data management system. Sets up and maintains records/data management system to capture all records control requirements, including maintenance of files, quality assurance, information conversions, and systems automation.

Education: Bachelor’s Degree Experience: 7+ years

Title: Enterprise Resource Planning (ERP) Analyst Level I Position Responsibilities: Familiar with a variety of concepts, practices, and procedures associated with large-scale ERP projects. Relies on limited experience and judgment to plan and accomplish project execution. Candidate will display a strong desire to learn quality audit processes and will typically have less than 2 years of project membership on an ERP deployment. A junior level position providing knowledge in some functional areas of large-scale ERP applications.

Education: Bachelor’s Degree Experience: 1-2 Years Title: Enterprise Resource Planning (ERP) Analyst Level II Position Responsibilities: Familiar with a variety of concepts, practices, and procedures associated with large-scale ERP projects. Relies on limited experience and judgment to plan and accomplish project execution. Candidate will display a strong desire to learn quality audit processes and will typically have less than 2 years of project membership on an ERP deployment. A junior level position providing knowledge in some functional areas of large-scale ERP applications.

Education: Bachelor’s Degree Experience: 2-5 Years Title: Enterprise Resource Planning (ERP) Project Manager Position Responsibilities: ERP project manager is part of the larger IT or ERP project team and is entrusted with the responsibility of managing and coordinating a specific ERP rollout or implementation project. He/she is involved with the project management of the entire ERP implementation life cycle and ensures that the project is completed on time, within budget and to the satisfaction of internal clients.

ERP project manager is involved from the evaluation and planning stages of investing in an ERP system. He/she creates the project plan, defines the strategic implications of the project and determines the requirements to achieve a successful implementation. He/she emphasizes that the software rollout has to be in sync with corporate-defined parameters of cost, schedule and quality. The ERP project manager is also a critical member of the core training team, which is formed by the enterprise IT team along with ERP vendor trainers and professionals.

Education: Bachelor’s Degree Experience: 12+ Years Title: Enterprise Resource Planning (ERP) Systems Engineer Position Responsibilities: Plans and designs an organization's systems infrastructure, including the implementation and design of hardware and software. Analyzes, develops, modifies, tests and maintains the system. Verifies and validates systems and meets internal and external requirements. Diagnoses problems and provides recommendations for improvement of existing and new systems.

Education: Bachelor’s Degree Experience: 7+ Years Title: Financial Analyst Position Responsibilities: Must be able to clearly define Government financial business practices for integration into the Government financial business system. Identifies potential problems and solutions through analysis identifying recommended solutions. Incumbent must be able to work with functional specialists, automation specialists, contractors, vendors, and Customers to effectively automate the Customer's requirements into an automated application. Acts as a focal point to coordinate all disciplines in the recommended solution. Must be able to apply state-of-the-art applications that will effectively automate financial applications in the most effective manner while adhering to the established Accounting Principles and Practices.

Education: Bachelor’s Degree Experience: 6+ Years Title: Forensic Analyst Position Responsibilities: Conducts forensic analysis in support of cyber security, legal or compliance investigations. May be responsible for live host forensics, log analysis, and data collections as well as the tech and non-tech written/verbal communications, documentation and presentation. Responsible for daily enterprise forensics activities, supporting incident response activities and other activities supporting the security program.

Education: Bachelor’s Degree Experience: 10+ Years Title: Help Desk / Tier 1 Position Responsibilities: Provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches, and resolves the most complex technical problems. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty.

Education: Associate Degree Experience: 1-3 Years

Title: Help Desk / Tier 2 Position Responsibilities: Provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves the most complex technical problems. Responds to telephone, email and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty.

Education: Associate Degree Experience: 3-5 Years Title: Help Desk / Tier 3 Position Responsibilities: Provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves the most complex technical problems. Responds to telephone, email and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty.

Education: Associate Degree Experience: 5+ Years Title: Identity Assurance Specialist Position Responsibilities: Responsible for administering and maintaining access security systems. Investigates security incidents and manages access problems. Performs analysis, risk assessment, and troubleshooting to improve security systems. Assists in the development of policies, standards, and procedures related to access security systems. Audits, reports on, and documents access security systems and procedures.

Education: Bachelor’s Degree Experience: 4-7 Years

Title: Incident Response Analyst Level I Position Responsibilities: Analyzes, reports, and responds to detected cyber incidents. Maintains system cybersecurity monitoring operations. Uses cybersecurity tools to proactively search for threats to systems or networks. Conducts network defense analysis and provides recommendations for improvements. Develops and maintains thorough, up-to-date knowledge of cybersecurity threats and incident response best practices. Collaborates with peers and stakeholders to establish and ensure consistent response practices and prioritization of security events.

Education: Bachelor’s Degree Experience: 0-2 Years

Title: Incident Response Analyst Level II Position Responsibilities: Analyzes, reports, and responds to detected cyber incidents. Maintains system cybersecurity monitoring operations. Uses cybersecurity tools to proactively search for threats to systems or networks. Conducts network defense analysis and provides recommendations for improvements. Develops and maintains thorough, up-to-date knowledge of cybersecurity threats and incident response best practices. Collaborates with peers and stakeholders to establish and ensure consistent response practices and prioritization of security events.

Education: Bachelor’s Degree Experience: 2-4 Years

Title: Incident Response Analyst Level III Position Responsibilities: Analyzes, reports, and responds to detected cyber incidents. Maintains system cybersecurity monitoring operations. Uses cybersecurity tools to proactively search for threats to systems or networks. Conducts network defense analysis and provides recommendations for improvements. Develops and maintains thorough, up-to-date knowledge of cybersecurity threats and incident response best practices. Collaborates with peers and stakeholders to establish and ensure consistent response practices and prioritization of security events.

Education: Bachelor’s Degree Experience: 4-7 Years

Title: Information Engineer – Level I Position Responsibilities: Manages and maintains optimum platform infrastructure performance, reliability, and security using continuous integration, continuous delivery(CI/CD) tools, processes, and designs. Implements services to automate monitoring activities and provide critical information to facilitate response and resolution of performance issues and incidents. Deploys standardized and scalable software tools to ensure that systems operate without interruption at optimum performance. Troubleshoots and analyzes service disruptions to determine the root cause of issues and develop solutions for improved reliability. Utilizes cloud and virtualization technologies like AWS, configuration management tools, scripting languages, containerization technology, load balancing, monitoring and analysis tools to scale and automate processes.

Education: Bachelor’s Degree Experience: 2-4 Years Title: Information Engineer – Level II Position Responsibilities: Manages and maintains optimum platform infrastructure performance, reliability, and security using continuous integration, continuous delivery (CI/CD) tools, processes, and designs. Implements services to automate monitoring activities and provide critical information to facilitate response and resolution of performance issues and incidents. Deploys standardized and scalable software tools to ensure that systems operate without interruption at optimum performance. Troubleshoots and analyzes service disruptions to determine the root cause of issues and develop solutions for improved reliability. Utilizes cloud and virtualization technologies like AWS, configuration management tools, scripting languages, containerization technology, load balancing, monitoring and analysis tools to scale and automate processes.

Education: Bachelor’s Degree Experience: 4-7 Years Title: Information Engineer – Level III Position Responsibilities: Manages and maintains optimum platform infrastructure performance, reliability, and security using continuous integration, continuous delivery (CI/CD) tools, processes, and designs. Implements services to automate monitoring activities and provide critical information to facilitate response and resolution of performance issues and incidents. Deploys standardized and scalable software tools to ensure that systems operate without interruption at optimum performance. Troubleshoots and analyzes service disruptions to determine the root cause of issues and develop solutions for improved reliability. Utilizes cloud and virtualization technologies like AWS, configuration management tools, scripting languages, containerization technology, load balancing, monitoring and analysis tools to scale and automate processes.

Education: Bachelor’s Degree Experience: 7+ Years Title: IT Analyst Level I Position Responsibilities: Reviews, plans, and evaluates network systems. Provides documentation/project tracking and management reporting. Provides tactical and strategic input on overall network planning and related projects.

Education: Bachelor’s Degree Experience: 7+ Years

Title: IT Analyst Level II Position Responsibilities: Reviews, plans, and evaluates network systems. Provides documentation/project tracking and management reporting. Provides tactical and strategic input on overall network planning and related projects.

Education: Bachelor’s Degree Experience: 7+ Years

Title: IT Analyst Level III Position Responsibilities: Reviews, plans, and evaluates network systems. Provides documentation/project tracking and management reporting. Provides tactical and strategic input on overall network planning and related projects. Requires a bachelor's degree in area of specialty. Demonstrates expertise in a variety of the field's concepts, practices, and procedures.

Education: Bachelor’s Degree Experience: 10+ Years

Title: IT Systems and Controls Auditor Level I Position Responsibilities: Audits information systems, platforms, and operating procedures in accordance with established corporate standards for efficiency, accuracy and security. Evaluates IT infrastructure in terms of risk to the organization and establishes controls to mitigate loss. Determines and recommends improvements in current risk management controls and implementation of system changes or upgrades.

Education: Bachelor’s Degree Experience: 2-4 Years

Title: IT Systems and Controls Auditor Level II Position Responsibilities: Audits more complex information systems, platforms, and operating procedures in accordance with established corporate standards for efficiency, accuracy, and security. Evaluates IT infrastructure in terms of risk to the organization and establishes controls to mitigate loss. Determines and recommends improvements in current risk management controls and implementation of system changes or upgrades.

Education: Bachelor’s Degree Experience: 4-7 Years

Title: IT Systems and Controls Auditor Level III Position Responsibilities: Audits complex information systems, platforms, and operating procedures in accordance with established corporate standards for efficiency, accuracy, and security. Evaluate IT infrastructure in terms of risk to the organization and establish controls to mitigate loss. Determines and recommends improvements in current risk management controls and implementation of system changes or upgrades.

Education: Bachelor’s Degree Experience: 7+ Years

Title: Junior Business Intelligence Specialist Position Responsibilities: Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flow charts. Translates detailed design into computer software. Prepares required documentation, including both program-level and user-level documentation. Demonstrated ability to work independently with minimal supervision.

Education: Bachelor’s Degree Experience: 1-2 Years

Title: Junior Database Specialist Position Responsibilities: Performs specific database management and administration tasks as directed by senior database specialists and database specialists.

Education: Associate Degree Experience: 1-3 Years Title: Junior Help Desk Analyst Position Responsibilities: Provides telephone support for all customer service/help desk activities from end users and client inquiries. Answers calls, determines corrective action, provides telephone assistance in resolving problems and dispatches technicians.

Education: Associate Degree Experience: 2+ Years Title: Junior Systems Engineer Position Responsibilities: Codes modules under direct supervision or engineers, senior engineers, and project managers. Performs testing and validation tasks as assigned.

Education: Associate Degree Experience: 1-3 Years Title: LAN Technician Position Responsibilities: Responsible for setting up and maintaining LAN-connected devices. These devices include printers, scanners, copiers, and other peripherals. Interacts with customers both over the phone and in person to install and service these devices.

Education: Associate Degree Experience: 2 Years Title: Master IT Analyst Level I Position Responsibilities: Progressively responsible experience involving information technology and related systems and often unique specialization. Recognized as an industry or specialty expert especially in the use of information processing, telecommunications, or security systems, through exposure such as publications, research, teaching, and speeches. Extensive hands-on experience and credentials in area of specialty.

Expert consulting in highly specialized, leading edge information technologies and methodologies. Provides highly technical specialized guidance with regard to automated solutions to complex information processing problems. Often called upon as one of a few nationally recognized specialists with unique knowledge and skills.

Education: Bachelor’s Degree Experience: 2 Years

Title: Master IT Analyst Level II Position Responsibilities: Progressively responsible experience involving information technology and related systems and often unique specialization. Recognized as an industry or specialty expert especially in the use of information processing, telecommunications, or security systems, through exposure such as publications, research, teaching, and speeches. Extensive hands-on experience and credentials in area of specialty.

Expert consulting in highly specialized, leading edge information technologies and methodologies. Provides highly technical specialized guidance with regard to automated solutions to complex information processing problems. Often called upon as one of a few nationally recognized specialists with unique knowledge and skills.

Education: Bachelor’s Degree Experience: 4 Years Title: Master IT Analyst Level III Position Responsibilities: Progressively responsible experience involving information technology and related systems and often unique specialization. Recognized as an industry or specialty expert especially in the use of information processing, telecommunications, or security systems, through exposure such as publications, research, teaching, and speeches. Extensive hands-on experience and credentials in area of specialty.

Expert consulting in highly specialized, leading edge information technologies and methodologies. Provides highly technical specialized guidance with regard to automated solutions to complex information processing problems. Often called upon as one of a few nationally recognized specialists with unique knowledge and skills.

Education: Bachelor’s Degree Experience: 6 Years

Title: Network Administrator Position Responsibilities: Manages the daily configuration and operation of network systems. Performs design, installation, troubleshooting, and support of local and wide area network (LAN/WAN) hardware, software, and applications. Is experienced with industry standard network operating systems such as NetWare and Windows. Works with minimal supervision or under the direction of Senior Network Engineers.

Education: Bachelor’s Degree Experience: 3-5…