MAS - DBP Inc. - 47QTCA19D004A

Rates effective May 1, 2023

Prepared by:

12801 Auburn Street, Suite # 601 Detroit, MI 48223

Phone: 313-286-8000 Email: proposals@DBP1.com

CAGE Code: 1Y8Y9 DUNS: 020850186 www.DBP1.com

Effective March 1, 2021 mailto:proposals@DBP1.com http://www.dbp1.com/

Table of Contents

1 ) Cover Page

2) Customer Information

3) Products And Services Description And Price List

Labor Categories – Functional Responsibilities

Price List

Page | 1

1 ) Cover Page

Prices shown herein are net (discount deducted)

Schedule Title: Multiple Award Schedule FSC Group, Part, and Section or Standard Industrial Group (as applicable)

Large Category: Information Technology, Subcategory: IT Services

Contract number 47QTCA19D004A Contract period January 10, 2019 – January 9, 2039

Contractor's name, address, and phone number (include toll-free WATS number and FAX number, if applicable)

DBP, Inc.

12801 Auburn Street, Suite 601 Detroit, MI 48223

Phone number:(313) 286-8003 Toll-Free WATS number: N/A FAX number: N/A

Contract administration source www.dbp1.com

Business size Service-Disabled Veteran Owned Small Business, HUBZone Small Business http://www.dbp1.com/

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2) Customer Information

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s)

54151s Item descriptions and awarded prices are identified in Section 3 – Product and Service Description and Price List.

1b. Lowest Price Model for Each SIN Computer Operator I Hourly Rates $36.59

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility, and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. (no change related to Mass Mod A812)

See Section 3 – Product and Service Description and Price List.

2. Maximum order $500,000

3. Minimum order $100

4. Geographic coverage (delivery area). Domestic and Overseas

5. Point(s) of production (city, county, and State or foreign country). N/A Discount from list prices or statement of net price. 6%

7. Quantity discounts. N/A

8. Prompt payment terms. Note: Prompt payment terms must be followed by the statement "Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions

1% if paid within 7 days of invoice

9a. Notification that Government purchase cards are accepted at or below the micro-purchase threshold.

Yes

9b. Notification whether Government purchase cards are accepted or not accepted above the micro-purchase threshold.

Yes

10. Foreign items (list items by country of origin). NA Mass Mod A812 N/A 11a. Time of delivery. (Contractor insert number of days.) 1 - 30 Days 11b. Expedited Delivery. The Contractor will insert the sentence “Items available for expedited delivery are noted in this price list.” under this heading.

The Contractor may use a symbol of its choosing to highlight items in its price lists that have expedited delivery. (no change related to Mass Mod A812)

N/A

11c. Overnight and 2-day delivery. The Contractor will indicate whether overnight and 2-day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2-day delivery. (no change related to Mass Mod A812)

N/A

11d. Urgent Requirements. The Contractor will note in its price list the “Urgent Requirements” clause of its contract and advise agencies that they can also contact the Contractor’s representative to affect a faster delivery.

N/A

12. F.O.B. point(s) Client 13a. Ordering address(es). 12801 Auburn Street, Suite 601, Detroit, MI 48223

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13b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation

(FAR) 8.405-3.

14. Payment address(es). P.O. Box 518, Royal Oak, MI 48068

15. Warranty provision. N/A

16. Export packing charges, if applicable. NA Mod A812) N/A

17. Terms and conditions of Government purchase card acceptance (any thresholds above the micro-purchase level).

None

18. Terms and conditions of rental, maintenance, and repair (if applicable). N/A

19. Terms and conditions of installation (if applicable). N/A

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable).

N/A

20a. Terms and conditions for any other services (if applicable). N/A

21. List of service and distribution points (if applicable). N/A

22. List of participating dealers (if applicable). N/A

23. Preventive maintenance (if applicable). = N/A 24b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g., contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/.

N/A

25. Data Universal Number System (DUNS) number. 020850186

26. Notification regarding registration in System for Award Management (SAM) database.

DBP, Inc. is registered in the in System for Award Management (SAM) database. All Representations and Certifications are current and accurate.

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3) Products And Services Description And Price List

Labor Categories – Functional Responsibilities

Business Analyst I – III

Prepares and conducts business analysis and studies, needs assessments, requirements analysis/definition and cost/benefit analysis in an effort to align business systems, solutions, and initiatives. Prepares forecasts and analyzes trends, reporting regulations and business conditions. Transforms initial rough product designs using computer aided design (CAD) into working documents. Reviews engineering drawing and designs to ensure adherence to established specifications and standards. Responsible for aligning the business strategies of a company with its technology. Communicates with external clients and internal teams to deliver GUI, interface, and screen designs. Acts as liaison between technology teams, support teams, and business units.

CAD Operator I – III

Duties include, but are not limited to preparing detailed drawings and support documentation; working from verbal information, sketches, and rough drafts; and providing guidance in drawing composition, layout, and format to ensure continuity to supporting requirements

Computer Forensics / Data Recovery Specialist

Uses forensic tools and investigative methods to find specific electronic data, including Internet use history, word processing documents, images, and other files. They use their technical skills to hunt for files and information that have been hidden, deleted, or lost. They help detectives and other officials analyze data and evaluate its relevance to the case under investigation. Analysts also transfer the evidence into a format that can be used for legal purposes (i.e. criminal trials) and often testify in court themselves.

** Computer System Analyst I

Provides several phases of the required systems analysis where the nature of the system is predetermined, uses established fact-finding approaches, knowledge of pertinent work processes and procedures, and familiarity with related computer programming practices, system software, and computer equipment. Carries out fact finding and analysis as assigned, (usually of a single activity or a routine problem); applies established procedures where the nature of the system, feasibility, computer equipment and programming language have already been decided; may assist a higher level systems analyst by preparing the detailed specifications required by a computer programmers from information developed by the higher level analyst, and may research routine user problems and solve them by modifying the existing system when the solutions follow clear precedents. When cost and deadline estimates are required, results receive closer review. The supervisor defines objectives, priorities, and deadlines. Incumbents work independently; adapt guides to specific situations; resolve problems and deviations according to established practices; and obtain advice where precedents are unclear or not available. Completed work is reviewed for conformance to requirements, timeliness, and efficiency.

** Computer System Analyst II

Applies systems analysis and design skills in an area such as a record keeping or scientific operation. A system of several varied sequences or formats is usually developed, e.g. the analyst develops systems for maintaining depositor accounts in a bank, maintaining accounts receivable in a retail establishment, maintaining inventory accounts in a manufacturing or wholesale establishment, or processing a limited problem in a scientific project. This position requires competence in most phases of system analysis and knowledge of pertinent system software and computer equipment and of the work processes, applicable regulations, workload, and practices of the assigned subject-matter area. Job duties require the incumbent to be able to recognize probable interactions of related computer systems and predict impact of a change in

Page | 5 assigned system. Reviews proposals which consist of objectives, scope, and user expectations; gathers facts, analyzes data, and prepares a project synopsis which compares alternatives in terms of cost, time, availability of equipment and personnel, and recommends a course of action; upon approval of synopsis, prepares specifications for development of computer programs. Duties also include the ability to determine and resolve data processing problems and coordinate the work with program, users, etc. This worker orients user personnel on new or changed procedures, may conduct special projects such as data element and code standardization throughout a broad system, working under specific objectives and bringing to the attention of the supervisor any unusual problems or controversies. In this position, the incumbent works independently under overall project objectives and requirements and apprises supervisor about progress and unusual complications. Guidelines usually include existing systems and the constraints imposed by related systems with which the incumbent’s work must be meshed. Adapts design approaches successfully used in precedent systems, works on a segment of a complex data processing scheme or broad system, as described for Computer Systems Analyst, level III, and works independently on routine assignments and receives instructions and guidance on complex assignments. Work is reviewed for accuracy of judgment, compliance with instructions, and to insure proper alignment with the overall system. Completed work is reviewed for timeliness, compatibility with other work, and effectiveness in meeting requirements. This analyst may provide functional direction to lower level assistants on assigned work.

** Computer System Analyst III

Applies systems analysis and design techniques to complex computer systems in a broad area such as manufacturing, finance management, engineering, accounting, or statistics, logistics planning, material management, etc. This position requires competence in all phases of systems analysis techniques, concepts, and methods and knowledge of available system software, computer equipment, and the regulations, structure, techniques, and management practices of one or more subject-matter areas. Since input data usually come from diverse sources, this worker is responsible for recognizing probable conflicts and integrating diverse data elements and sources and produces innovative solutions for a variety of complex problems. The Computer Systems Analyst III maintains and modifies complex systems or develops new subsystems such as an integrated production scheduling, inventory control, cost analysis, or sales analysis record in which every item of each type is automatically processed through the full system of records. The incumbent guides users in formulating requirements, advises on alternatives and on the implications of new or revised data processing systems, analyzes resulting user project proposals, identifies omissions, and errors in requirements and conducts feasibility studies. This analyst recommends optimum approach and develops system design for approved projects, interprets information and informally arbitrates between system users when conflicts exist. May serve as lead analyst in a design subgroup, directing and integrating the work of one or two lower level analysts, each responsible for several programs. Supervision and nature of review are similar to level II; existing systems provide precedents for the operation of new subsystems.

** Computer Operator I

Works under close personal supervision and is provided detailed written or oral guidance before and during assignments. As instructed, this worker resolves common operating problems and may serve as an assistant operator working under close supervision or performing a portion of a more senior operator’s work.

** Computer Operator II

Processes scheduled routines that present few difficult operating problems (e.g., infrequent, or easily resolved error conditions). In response to computer output instructions or error conditions, this worker applies standard operating or corrective procedure, refers problems that do not respond to preplanned procedure, and may serve as an assistant operator, working under general supervision.

** Computer Operator III

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Processes a range of scheduled routines. In addition to operating the system and resolving common error conditions, this worker diagnoses and acts on machine stoppage and error conditions not fully covered by existing procedures and guidelines (e.g., resetting switches and other controls or making mechanical adjustments to maintain or restore equipment operations). In response to computer output instructions or error conditions, the Computer Operator III may deviate from standard procedures if standard procedures do not provide a solution and refers problems which do not respond to corrective procedures to a person of supervisory or higher individual contributor level.

** Computer Operator IV

Adapts to a variety of nonstandard problems that require extensive operator intervention (e.g. frequent introduction of new programs, applications, or procedures). In response to computer output instructions or error conditions, this worker chooses or devises a course of action from among several alternatives and alters or deviates from standard procedures if standard procedures do not provide a solution. Reassigns equipment in order to work around faulty equipment or transfer channels); then refers problems if necessary. Completed work is submitted to users without supervisory review.

** Computer Operator V

Resolves a variety of difficult operating problems (e.g. making unusual equipment connections and rarely used equipment and channel configurations to direct processing through or around problems in equipment, circuits, or channels or reviewing test run requirements and developing unusual system configurations that will allow test programs to process without interfering with ongoing job requirements). In response to computer output instructions and error conditions or to avoid loss of information or to conserve computer time, operator deviates from standard procedures. Such actions may materially alter the computer unit’s production plans. This operator may spend considerable time away from the control station providing technical assistance to lower level operators and assisting programmers, systems analysts, and subject matter specialists with resolution of problems.

** Computer Programmer, Level I

Assists higher-level staff by performing elementary programming tasks which concern limited and simple data items and steps which closely follow patterns of previous work done in the organization, e.g. drawing flow charts, writing operator instructions, or coding and testing routines to accumulate counts, tallies, or summaries. This worker may perform routine programming assignments (as described in Level II) under close supervision. In addition to assisting higher level staff, the Computer Programmer I may perform elementary fact-finding concerning a specified work process, e.g., a file of clerical records which is treated as a unit (invoices, requisitions, or purchase orders, etc.) and then report findings to higher level staff. May receive training in elementary fact-finding. Detailed step-by-step instructions are given for each task, and any deviation must be authorized by a supervisor. Work is closely monitored in progress and reviewed in detail upon completion.

** Computer Programmer, Level II

Performs routine programming assignments that do not require skilled background experience but do require knowledge of established programming procedures and data processing requirements and works according to clear-cut and complete specifications. The data are refined, and the format of the final product is very similar to that of the input, or is well defined when significantly different, i.e., there are few, if any, problems with interrelating varied records and outputs. The Computer Programmer II maintains and modifies routine programs, makes approved changes by amending program flow charts, developing detailed processing logic, and coding changes, tests and documents modifications and writes operator instructions, may write routine new programs using prescribed specifications, and may confer with EDP personnel to clarify procedures, processing logic, etc. In addition, the Computer Programmer II may evaluate simple interrelationships in the

Page | 7 immediate programming area confers with user representatives to gain an understanding of the situation sufficient to formulate the needed change and implements the change upon approval of the supervisor or higher level staff. The incumbent is provided with charts, narrative descriptions of the functions performed, an approved statement of the product desired (e.g., a change in a local establishment report), and the inputs, outputs, and record formats. This Worker reviews objectives and assignment details with higher level staff to insure thorough understanding; uses judgment in selecting among authorized procedures and seeks assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise. Work is usually monitored in progress, and all work is reviewed upon completion for accuracy and compliance with standards

** Computer Programmer, Level III

Applies standard programming procedures and detailed knowledge of pertinent subject matter in a programming area such as a record keeping operation (supply, personnel and payroll, inventory, purchasing, insurance payments, depositor accounts, etc.); a well-defined statistical or scientific problem; or other standardized operation or problem. The incumbent works according to approved statements of requirements and detailed specifications. While the data are clear cut, related, and equally available, there may be substantial interrelationships of a variety of records and several varied sequences of formats are usually produced. The programs developed or modified typically are linked to several other programs in that the output of one becomes the input for another. This Computer Programmer recognizes probable interactions of other related programs with the assigned program(s) and is familiar with related system software and computer equipment, and solves conventional programming problems, (In small organizations, may maintain programs that concern or combine several operations, i.e. users, or develop programs where there is one primary user, and the others give input.). Performs such duties as developing, modifying, and maintaining assigned programs, designing, and implementing modifications to the interrelation of files and records within programs in consultations with higher level staff. This Worker monitors the operation of assigned programs and responds to problems by diagnosing and correcting errors in logic and coding; implements and/or maintains assigned portions of a scientific programming project, applying established scientific programming techniques to well-defined mathematical, statistical, engineering, or other scientific problems usually requiring the translation of mathematical notation into processing logic and code. (Scientific programming includes assignments such as: using predetermined physical laws expressed in mathematical terms to relate one set of data to another; the routine storage and retrieval of field test data, and using procedures for real-time command and control, scientific data reduction, signal processing, or similar areas.) This Programmer tests, documents work, writes and maintains operator instructions for assigned programs, and confers with other EDP personnel to obtain or provide factual data. Works independently under specified objectives;

applies judgment in devising program logic and in selecting and adapting standard programming procedures, resolves problems and deviations according to established practices, and obtains advice where precedents are unclear or not available. This Worker, may guide or instruct lower level programmers; supervise technicians and others who assist in specific assignments, works on complex programs under close direction of higher level staff or supervisor, and may assist higher level staff by independently performing moderately complex tasks assigned, and performing complex tasks under close supervision.

** Computer Programmer, Level IV

Applies expertise in programming procedures to complex programs; recommends the redesign of programs, investigates, and analyzes feasibility and program requirements, and develops programming specifications.

Assigned programs typically affect a broad multi-user computer system which meets the data processing needs of a broad area (e.g., manufacturing, logistics planning, finance management, human resources, or material management) or a computer system for a project in engineering, research, accounting, statistics, etc.

This Programmer plans the full range of programming actions to produce several interrelated but different products from numerous and diverse data elements, which are usually from different sources; solves difficult

Page | 8 programming problems, and uses knowledge of pertinent system software, computer equipment, work processes, regulations, and management practices. This Programmer performs such duties as: developing, modifying, and maintains complex programs; designs and implements the interrelations of files and records within programs which will effectively fit into the overall design of the project; works with problems or concepts and develops programs for the solution to major scientific computational problems requiring the analysis and development of logical or mathematical descriptions of functions to be programmed; and develops occasional special programs, e.g. a critical path analysis program to assist in managing a special project. Tests, documents, and writes operating instructions for all work, confers with other EDP personnel to secure information, investigate and resolve problems, and coordinates work efforts. In addition, this incumbent performs such programming analysis as: investigating the feasibility of alternate program design approaches to determine the best balanced solution, e.g., one that will best satisfy immediate user needs, facilitate subsequent modification, and conserve resources. Duties include the following: assisting user personnel in defining problems or needs, determining work organization on typical maintenance projects and smaller scale, working on limited new projects, the necessary files and records, and their interrelation with the program or working on large or more complicated projects, and participating as a team member along with other EDP personnel and users, holding responsibility for a portion of the project. Works independently under overall objectives and direction, apprising the supervisor about progress and unusual complications and modifying and adapting precedent solutions and proven approaches. Guidelines include constraints imposed by the related programs with which the incumbent’s programs must be meshed. Completed work is reviewed for timeliness, compatibility with other work, and effectiveness in meeting requirements. This Worker may function as team leader or supervise a few lower level programmers or technicians on assigned work

Computer Security Specialist I

Troubleshoots complex hardware and networking problems. Performs entry level system administration duties. Assists in providing security of hardware and software. Analyzes and defines security requirements.

Designs, develops, and implements solutions to computer security.

Computer Security Specialist II

Guides detailed, comprehensive investigation of security issues, Manages incident handling processes which include implementation of containment, protection, and remediation activities. Responsible for the design and configuration of security systems, including proxy, remote access, mail gateway, intrusion prevention, wireless networking, data leak prevention, security information and event management and web application firewalls.

Computer Security Specialist III

Analyzes information security systems and applications and recommends and develops security measures to protect information. Utilizes familiarity with standard concepts, practices, and procedures within the IT Security field. Provides input to appropriate IT security personnel for preparation of reports to higher authorities concerning sensitive and/or national security information systems

** Computer Training Specialist / Instructor

The Computer Based Training Specialist works with the courseware production team to design, develop, revise, and validate interactive computer based courseware. This specialist uses specialized computer software and/or hardware to develop, integrate and edit instructional text, audio, graphics, animation, and video for interactive presentations. This person also uses appropriate programming/branching logic and

Page | 9 screen layout and remediation/feedback techniques. Implements quality control and review and revision procedures throughout the courseware development process.

Configuration Manager

Responsible for the execution of the configuration process. Includes defining the process, ensuring it interfaces with all other relevant processes, reviewing the effectiveness and efficiency of the process, performing process audits, and managing the process improvement cycle.

Configuration Specialist

Provides configuration management planning. Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits. Regulates the change process so that only approved and validated changes are incorporated into product documents and related software.

Technology Consultant, Associate

Serves as a consulting team member with an information technology background. Collects data in accordance with plans developed by others. Verifies and analyzes data to identify trends and relationships as well as current and potential technical and management problems. Drafts reports of findings along with related documentation

Technology Consultant

Develops, plans, organizes, and leads major segments of and/or entire consulting projects. Determines technical objectives, defines data requirements and methodology, and recommends staffing levels and schedules. Reviews and coordinates the progress of other team members, taking corrective action as appropriate. Responsible for all and/or major segments of multiple project output and deliverables.

Technology Consultant, Senior

Serves as a senior member of consulting teams as project or program manager. As a consulting team member, collects, analyzes, and interprets data in one or more information technology specialties. Develops, or participates in the development of assignment methodology.

Technology Consultant, Principal

Functions as a practice leader developing, securing funding for, and managing multiple consulting assignments and clients within one or more specialty area. Responsible for practice financial management, developing business and strategic plans, proposals, and presentations. Leads major projects working with senior staff members, interfaces with high-level government officials and develops responsive IT solutions.

Database Administrator

Performs database administration and configuration management functions including: Installing and upgrading the DBMS and its associated products, to include applications tools. Allocating system storage and planning future storage requirements for the database system. Creating primary database storage structures: Creating objects once applications developers have designed an application. Modifying the database structure from information given by the application developers. Implementing and maintaining database security. Ensuring compliance with applicable license agreements. Controlling and monitoring user access to the database. Monitoring and optimizing the performance of the database

Data Conversion Specialist

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Analyze and determine conversion requirements and specifications. Assist with issue resolution, mentoring and training. Identify, clarify, and resolve issues and risks, escalating them as needed. Communicate with clients to obtain guidance for the conversion process. Design, develop and execute tests that confirm the success of the data conversion process.

Data Modeler

Extract, evaluate, aggregate, and analyze data from multiple databases to create predictive and/or relational data models. Conduct gap analyses and recommend ways to improve overall data quality, metadata, and integration of data across systems. Evaluate and document data quality and data cleansing efforts.

Database Analyst I - III

Database analysts - also referred to as database administrators - review, evaluate, design, and implement databases. These analysts' main duties include database administration, which involves responding to user needs by refining and developing databases. Once the database is established, analysts run periodic testing to ensure correct operation of the system. Database analysts are also responsible for database recovery and back up. Database analysts are also responsible for data security, and they are often required to submit background checks and other selective tests.

Database analysts generally work in an office setting during regular business hours. They often work closely with related team members and report to their department manager.

Document Management Analyst I - III

Responsible for organizing, filing, and preserving important company documents. Organize and file company documents. Confer with marketing executives, human resource reps, consultants, and management staff to design and implement goals through documents.

Create forms and advertisements. Analyze and revise rough copies of company forms. Edit and proofread documents for grammar, correct spelling, and clarity. Arrange and format company forms. Create understandable, persuasive copy. Interview staff members and consumers regarding existing documents.

Improve upon, modify, and enhance company literature. Maintain proper records.

Provide backup copies of documents. Craft declarations, affidavits, answers to complaints and supplemental releases. Coordinate disclosure of information with outside agencies and ensure that responses are legally sufficient and timely. Perform evaluations and document audits. Ensure that all documents have no errors in filenames or submissions. Effectively follow the company’s standard operating procedures in submissions of documents.

Document Specialist

Maintains and updates information kept in an organization’s storage systems designed for specific types of data or documentation, such as electronic health records or customer information. Responsibilities include cataloging and entering data, helping end users with data retrieval, and performing database and storage system maintenance. Other duties include scanning and indexing documents, creating reports, and providing research assistance for other departments.

Gadget Development Specialist

Creates robust browser-based web components based on design documentation, optimize web user interface for performance, utilize third-party tools and frameworks, such as Dojo and extJS, contribute to user interface design, perform testing, debugging and documentation.

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** Graphic designer / Artist

The Graphic Artist works with the courseware production team to design and develop graphic/visual effects used in courseware material. This position requires the use of specialized computer software to develop high quality computer illustrations, technical drawings, and animations supporting various media used within the training curriculum. The Graphic Artist is capable of using specialized hardware and/or software for video/audio capture and editing of multimedia presentations, incorporates principles of layout design throughout the courseware production process, and is responsible for quality control, review, and revision of all aspects of graphics development.

Helpdesk Technician

The Help Desk Technician troubleshoots computer issues, identifies, and logs problems, identifies, and implements solutions, and evaluates system products and services.

Helpdesk Coordinator

Responsible for overseeing help desk staff members who are tasked with assisting customers remotely, by e-mail or phone, or in-person. Help desk coordinators usually have basic management duties, such as hiring, scheduling, and providing employee evaluations and feedback. They also perform periodic checks of hardware and software to ensure that they are functioning properly.

Information Architect

Provides information structure for Web sites and Web applications; mentors team members and competence by planning delivery of solutions; answers technical and procedural questions for less experienced team members; teaches improved processes. Validates information delivery by developing and completing usability test plans; evaluates traffic patterns; studies user feedback; coordinates with Usability Specialists.

Identifies user requirements by researching and analyzing user needs, preferences, objectives, and working methods; studies how users consume content, including data categorization and labeling; meets with focus groups.

Interaction Designer

Develops user interface design ideas, creates wireframes to illustrate design alternatives, facilitates feedback sessions with users and stakeholders to progressively refine the designs, and works collaboratively with graphic designers and developers throughout the iterative user-centered design process

IT Analyst

Some required duties include; defining system conversion requirements and recommending solutions, developing systems, and programming specifications and defining system security and control procedures.

LAN Administrator I – III

Responsibilities include, but are not limited to, developing, and implementing LAN operational management process and procedures, moves, adds, changes, and disconnects (METI’s) – logical and physical; maintaining accurate documentation and quality control; and performs virus checks of all servers and service points.

LAN Engineer I – III

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LAN engineers are responsible for analyzing, designing, installing, configuring, maintaining, and repairing of LAN infrastructure and application components. They perform a wide variety of evaluation, maintenance, installation, and training tasks to ensure the computer network performance meets company and user satisfaction. They also provide direction, information, and recommendations regarding network configurations and installations.

Microsoft Architectural Consultant

Microsoft Architectural Consultants advise on the design of complex Microsoft solutions architectures (.Net, SQL Server, SharePoint, Dynamics, etc.). They also provide consulting support for technology watch, surveying emerging information and communication technologies and how they can be included within the ITU-T work program. This may include innovations such as the potential of the Tactile Internet, Big Data Smart Cities, and Mobile Money. Architectural Consultants evaluate client projects and ensure their alignment and integration into corporate architecture, and we ensure technical positioning when required.

They support architecture teams and sector development, establish high-level activities to implement normative frameworks, participate in the definition of project life cycle implementation and management methodologies, and contribute, technically and strategically to the business unit’s development efforts.

Microsoft General Manager

The Microsoft General Manager develops project budgets and work schedules; approves estimates. Oversees the accuracy, completeness, and compliance of the project deliverables and project governance. The Microsoft General Manager oversees planning, administration, HR, project management, marketing and PR, financial management, production/QC, and administrative management.

Microsoft Practice Manager

Microsoft Practice Managers plan for future needs and operations, develop project budgets, and work schedules and approve estimates. They manage related costs and methods, ensure department productivity, and ensure quality assurance standards are met in addition to compliance with applicable state/federal regulations. The Microsoft Practice Manager oversees the team to ensure established revenue cycle guidelines, policies and procedures are followed in order to maintain the integrity of information utilized for scheduling, registration, coding, billing, and accurate claims submission. Practice Managers provide overall support and management of assigned associates with responsibility for quality improvement activities and meeting client/customer service expectations. They are responsible for career development planning and performance of team members, development and facilitation of onsite revenue cycle training and ensuring seamless knowledge transfer of best practices and systems procedures. Microsoft Practice Managers are accountable for the day-to-day operations of area managing processes, programs and or initiatives, they define roles and responsibilities, and establish and influence operating policies.

Microsoft Engagement Manager

The Microsoft Engagement Manager is tasked with project delivery, measured in customer satisfaction, budget, and time-frame adherence, and typically manages between six and eight customer projects at once.

Engagement Managers serve as trusted advisers to the customer and actively contribute to the success of all client engagements through a combination of delivery management, client management, expectation management, implementation expertise, and understanding and execution of the company implementation methodology. They are responsible for project planning and management, resource planning and allocation, and expectation management with team members and stakeholders. The Microsoft Engagement Manager effectively communicates project expectations and project status to team members and stakeholders in a clear and timely fashion. They ensure that the company’s implementation methodology is executed. The Microsoft Engagement Manager is involved with project proposal/SOW generation, project scope, budget, and change request definition and management. Engagement Managers proactively identify and manage risks and issues

Page | 13 throughout the project and work to improve processes and project tools to aid in successful project implementation.

Microsoft Project Manager

Microsoft Project Managers are experienced in business development and managing projects involving complex networks, cross-platform integration and large-scale, complex systems design and implementation.

They have been formally trained by Microsoft in Microsoft Solutions Framework and product futures and have relevant certified training in infrastructure and/or development areas associated with Microsoft's products. The Project Manager is responsible for overseeing the delivery of a product/ service/ solution and associated resources within the constraint of schedule, features, functionality, and budget during one or more key lifecycle segments. Microsoft Project Managers manage key deliverables and associated activities and support the Services Executive and Engagement Manager in closing services sales. They are responsible for planning, executing, and controlling the scope of project work, work objectives, and deliverables, development of duration estimates and schedule, development of cost estimates, performance management of scope, schedule, resources and cost, and project infrastructure, communications, and information needs.

They support practice management in benchmarking and lessons learned, identification of best practices, and continuous process improvements.

Microsoft Associate Consultant / Microsoft Consultant / Microsoft Senior Consultant

Microsoft Consultants apply advanced analysis skills and experience to provide detailed reliable solutions and estimates for service implementations. They must have current and deep experience in the broad area of IT challenges in general and a broad range of skills across the Microsoft platform, specifically, Microsoft Exchange Server preferably with Office 365 and Exchange Online. Understanding of competitive technology enables the Consultant to properly assess feasibility of migrating customer solutions from, and/or integrating with customer solutions hosted on, non-Microsoft platforms. Ability to see projects through the entire project lifecycle is required. This includes managing multi-phase, multi-dimensional, and multi-resource IT infrastructure projects to conclusion while maintaining high customer satisfaction. The role requires an individual who is resourceful, confident under pressure, and has demonstrated skill in both crisis management and expectation management.

Microsoft Principal Consultant

The principal consultants work with the largest customer organizations and with partner organizations to provide technical expertise. They engage in strategic consulting from a product development and Microsoft technology perspective.

Microsoft Associate Technician / Microsoft Technician

Microsoft Technicians develop documentation on selected customer systems and objectives and provide technical writing and documentation support for topics including networks, integration and systems design and implementation.

Microsoft Technician I

Microsoft Technician I designs and writes code as required for selected customer systems. They assist in deployment activities; directly involved in the hands-on implementation of customer systems, provide technical writing and documentation support, and work with Microsoft Consulting Services and customer staff to support technical strategy and control objectives.

Microsoft Technician II / Microsoft Technician III

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Microsoft Technician II and III assist in delivering technical presentations, design and write code as required for selected customer systems, assist in infrastructure design and deployment activities, develop documentation on selected customer systems and objectives. They are directly involved in the hands-on implementation of customer systems and work with MCS & customer staff personnel to support technical strategy and control objectives.

Microsoft Technician IV

The Microsoft Technician IV analyzes technical requirements and develops effective technical solutions.

They assist in conceiving architectural designs and in the implementation of large systems including methodology, design approaches, and architectural and engineering considerations. The Microsoft Technician IV designs and writes code as required for selected customer systems, assists in infrastructure design and deployment activities, and is directly involved in the hands-on implementation of customer systems. They take a lead role in current environment assessments and meet with customers to capture specific requirements in concise format. The Microsoft Technician IV works with MCS to support technical strategy and control objectives, including delivering technical presentations to customer staff.

Microsoft Technician V

The Microsoft Technician V participates in strategic planning sessions with the MCS Technical Project Manager and customer staff. They deliver technical presentations to customer staff, serve as Technical Project Manager, analyze technical requirements, and develop effective technical solutions. The Microsoft Technician V takes a lead role in current environment assessments and in conceiving architectural designs.

Network Administrator I – III Sets up, installs, modifies, and maintains local area networks, primarily for staff use in the performance of contracted efforts. Troubleshoots and makes necessary adjustments in the network operating system, networked software, and related hardware components to maintain reliability of all systems and hardware.

Works with other contract ADP staff to install, test, modify and maintain distributed processing databases on the LAN. Receives task assignments from the Project Manager or from other more senior data processing staff. A sub‐specialty within this labor category is the set‐up, installation, modification, and maintenance of Internet nodes, sites, and Web pages, as well as interconnections to the Internet.

Network Architect

Duties include network engineering, installation, troubleshooting configuration, operation, and management.

Also responsible for assessing client network needs, developing, and integrating LAN configurations and designing systems.

Network Engineer I – III

Performs a variety of network management functions in support of Management Information Systems services related to operation, performance, or availability of data communications networks. Modifies command language programs, network start up files, assigns/re-assigns network device logical, and analyses network performance and recommends adjustments to wide variety of complex network management functions with responsibility for overall performance and availability of networks. Skilled in network analysis, integration and tuning. Ability to analyze client networks, isolate source(s) of problems, and recommend reconfiguration and implementation of new network hardware to increase performance. Working knowledge of network operating systems. Conducts load balancing efforts to achieve optimum device utilization and network performance. Manages network e-mail functions. Establishes mailboxes and monitors mail performance on the network. Coordinates with Systems or Communications Engineering to resolve hardware problems. Works with client and operations staff in scheduling preventive and emergency maintenance activities. May serve as task leader on one or more Projects

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Network Specialist

Responsible for analyzing, identifying, and resolving on-routine network hardware, circuit, and transmission of logic problems. Also assessing and analyzing network transmission applications to resolve reported malfunctions

Operations Center Manager

Supervises all personnel engaged in the operations and support of the computer systems and peripheral equipment in large scale or multi-shift operations. May also supervise complex operations which involve two or more additional functions such as production support activities, data conversion, imaging, data entry or tape library activities, Network Systems and Support. Identifies processing requirements and schedules job streams for computer runs. Coordinates with senior staff to ensure problem solution and user satisfaction.

Makes recommendations, if needed, for approval of major systems installations

Program Manager I – III

Responsible for all aspects of project performance. Interacts with the customer to address all services required and report project progress. Manages and supervises personnel involved in all aspects of the project activity. Organizes and assigns responsibilities to subordinates and oversees the successful completion of all assigned tasks. Also establishes and maintains technical and financial reports. Performs day-to-day management of overall contract support operations, possibly involving multiple projects and groups of personnel at multiple locations

Project Manager I – III

Responsible for leading the planning and implementation of general projects. Facilitates the definition of project scope, goals, tasks, resource requirements and deliverables. Develops project plans and assembles project staff. Manages project budget and resource allocation. Plans and schedules project timelines. Tracks project deliverables using appropriate tools. Provides direction and support to project team and ensures overall quality assurance for all aspects of the project. Constantly monitors and reports on progress of the project to all stakeholders. Presents reports to all levels of internal and customer management contacts defining project progress, problems, and solutions. Implements and manages project changes and interventions to achieve project goals. Responsible for project evaluations and assessment of results.

Quality Assurance Engineer I

Analyzes system software requirements and design specifications; development of test plans; assist in review of unit, integration, and functional testing; preparing required documentation; provide supervision

Quality Assurance Engineer II

Analyzes system software requirements and design specifications;…