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GENERAL SERVICES ADMINISTRATION
Federal Supply Service Authorized Federal Supply Schedule Price List
Online access to contract ordering information, terms and conditions, up to date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.
Multiple Award Schedule - MAS Federal Supply Group: MAS Contract Number: 47QTCA19D0048
For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at http://www.gsa.gov/schedules-ordering
Contract Period: January 10, 2019 through January 9, 2029 Pricelist current through Mod PS-0042, as of December 17, 2025
TechFlow, Inc.
9889 Willow Creek Rd., Suite 100 San Diego, CA 92131-1119 Phone: (858) 412-8000 www.techflow.com
Contract Administrator: Ann Kennedy Email: contracts@techflow.com Phone: 858-412-8000
Business Size: Other than Small Business
Information for Ordering Agencies
(ii) Customer Information:
1a. Table of awarded special item number(s) with appropriate cross reference to item descriptions and awarded prices(s): 54151S, 518210C, 541330EMI, 541330ENG, 541380, 541420, 541690E, 541715, 561210FAC, 561210SB, ANCILLARY, ANCRA, OLM
| 54151S |
| Information Technology Professional Services |
| 518210C |
| Cloud Computing and Cloud-Related IT Professional Services |
| 541330EMI |
| Engineering Services – Engineering Services Related to Military, Aerospace Equipment, Military Weapons, National Energy Policy Act of 1992, Marine Engineering or Naval Architecture |
| 541330ENG |
| Engineering Services |
| 541380 |
| Testing Laboratory Services |
| 541420 |
| Engineering System Design and Integration Services |
| 541715 |
| Engineering Research and Development and Strategic Planning |
| 561210FAC |
| Facilities Maintenance and Management |
| 561210SB |
| Smart Building Systems Integration |
| ANCILLARY |
| Ancillary Supplies and Services |
| ANCRA |
| Ancillary Repair and Alterations |
| OLM |
| Order-Level Materials (OLM) |
1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract: See Price List 1c. A description of all labor categories with hourly rates are shown in our Price List below.
2. Maximum order: SIN 518210C, & 54151S – $500,000; SIN 561210FAC, 541330ENG, 541420, 541715, 541690E, 541330EMI, &561210SB - $1,000,000; 541380, ANCILLARY, OLM & ANCRA - $250,000
3. Minimum order: $100
4. Geographic Coverage (delivery area): Domestic
5. Point(s) of production: San Diego, CA
6. Discount from list prices or statement of net price: Prices are net
7. Quantity discounts: None
8. Prompt payment terms: Net 30
9. Foreign items: N/A 10a. Time of delivery: To be negotiated between the contractor and ordering Agency.
10b. Expedited Delivery: To be negotiated between the contractor and ordering agency.
10c. Overnight and 2-day delivery is to be negotiated between the contractor and ordering agency.
10d. In the event an ordering activity has an urgent requirement, the ordering activity may contact the Contractor’s representative to effect a faster delivery. Information regarding urgent requirements is contained in FAR 52.216-19, Order Limitations. POC: Ann Kennedy, akennedy@techflow.com, Ph: 858-412-8000.
11. F.O.B. point: Destination 12a. Ordering address: 9889 Willow Creek Road, Suite 100, San Diego, CA 92131 12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.
13. Payment address: 9889 Willow Creek Road, Suite 100, San Diego, CA 92131
14. Warranty provision: N/A
15. Export packing charges, if applicable: N/A
16. Terms and conditions of rental, maintenance and repair: N/A
17. Terms and conditions of installation: N/A 18a. Term and conditions of repair parts: N/A 18b. Terms and conditions for any other services (if applicable): N/A
19. List of service and distributions points (if applicable): San Diego, CA
20. List of participating dealers (if applicable): N/A
21. Preventive maintenance (if applicable): N/A 22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): N/A 24b. Section 508 compliance: N/A
25. Unique Entity Identifier (UEI) number: WDXQN83XB8Z8
26. Notification regarding registration in SAM database: CAGE Code 1HQF4, Registered
LABOR CATEGORY DESCRIPTIONS
| Labor Category |
| Description |
| Minimum Education |
| Minimum Experience |
| Director |
| Provides administrative oversight, handles contractual matters and serves as a liaison between the Contracting Officer's Technical Representative (COTR), the Contracting Officer (CO), and corporate management. Manages substantial software development contract support operations involving multiple projects and personnel at diverse locations. Organizes, directs, and coordinates planning and production of all contract support activities. Must have demonstrated communications skills with all levels of management. Under stringent time frames, assembles and recruits personnel necessary to perform assigned projects and tasks. Establishes and alters (as necessary) management structure to effectively direct contract support activities. Assigns, schedules, and reviews work of subordinates. Ensures conformance to task specifications and contract provisions. Interprets policies, purposes, and goals of the organization for subordinates. Must be capable of negotiating and making binding decisions for the company. |
| BS |
| 10 |
Authorized Federal Supply Schedule Price 47QTCA19D0048
| Labor Category |
| Description |
| Minimum Education |
| Minimum Experience |
| Project Manager |
| Consults with Contracting Officer's Technical Representative (COTR) and users to reduce costs and maximize efficiency in achieving the stated requirements. Plans, organizes, and controls the overall activities of the project, i.e., project management, technical work, quality of work, schedule, and costs associated with various task orders issued under the contract. Ensures that all activities conform to the terms and conditions of the contract and task-ordering procedures. |
Coordinates activities and seeks resolution of contractual and technical problems while working with the CO, the COTR and the Government project manager. Directs all financial management and project administrative support activities, such as budgeting, manpower and resource planning, and financial reporting. Performs complex evaluations of existing procedures, processes, techniques, models, and/or systems related to management problems that would require a report and a solution recommendation. Develops work breakdown structures.
Prepares charts, tables, graphs, and diagrams to assist in analyzing problems. May provide daily supervision and direction to other staff.
| Sr. Systems Administrator |
| Directs the operation of the development site computer center. Provides service for specified organizational units through the provision of computing services. Manages the computer center and allocates resources to ensure smooth operation and problem resolution. Participates in the acquisition of information technology solutions and is responsible for installation, including installation planning and site preparation. Prepares recommendations for system improvement for management and user consideration. Acts as a consultant to the technical staff and user community. |
| BS |
| 6 |
| Systems Administrator |
| Manages computer system operations. Ensures production schedules are met. Ensures computer system resources are used effectively. Coordinates the resolution of production- related problems. Ensures proper relationships are established between customers, teaming partners, and vendors to facilitate the delivery of information technology services. Provides management with computer reports and statistics. Supervises computer operations. |
| BS |
| 4 |
| Labor Category |
| Description |
| Minimum Education |
| Minimum Experience |
| Sr. Application Developer |
| Consults with clients to learn and define their business requirements or problem areas and use technical expertise to provide solutions to clients' needs. Develops plans for major systems analyses/ programming projects. Prepares program specifications, helps with preparation of user documentation and with system implementation. Analyzes, designs, develops, implements and maintains client server applications over distributed networks and related protocols for various systems. Converts and/or ports fully developed code over to other platforms using different processor architectures or operating systems. Provides independent services and leadership in specialized technical areas. Applies this leadership to any phase of System Life Cycle Support as task requirements dictate. |
Provides expert advice and assistance in state-of- the-art software/hardware solutions involving hardware of various capacities, multiple operating environments, database management systems, specialized software, data communications facilities, fourth generation technologies, and complex software tools or packages.
Performs analyses and studies, enhances or implements system software solutions, performs test and acceptance phases. May guide programmer/analysts at a lower level and other technical personnel on assigned work.
| Applications Developer |
| Develops and modifies software programs for the operating system. Develops logic for and encodes, tests, modifies and debugs software packages to suit the operating environment. Assists in the design, coding, testing, and implementation of |
systems related routine modifications. Installs and maintains software products on the computer system. Analyzes and fixes problems associated with the software packages and forwards then to appropriate vendor for problem resolution. Monitors system and corrects any errors or inconsistencies. Independently develops computer programs in accordance with program and system design specifications. Develops block diagrams and logic flow charts. Translates detailed design into computer program- coded instructions. Tests, debugs, and refines the programs to produce desired results. Develops necessary program documentation including operational procedures. Revises programs to make refinements, reduce operating time, or improve efficiency.
| Labor Category |
| Description |
| Minimum Education |
| Minimum Experience |
| Technical Writer |
| Plans, manages and coordinates documentation of all aspects of the system engineering life cycle for projects. Writes, edits and rewrites material of a technical nature. Prepares manuals, user guides, and other technical documentation for presentations. |
Possesses excellent writing skills. Interprets technical documentation standards and prepares documentation accordingly.
| Technical Support Supervisor |
| Monitors each task, and keeps the Project Manager abreast of all problems and accomplishments. Anticipates problems, and works to mitigate the anticipated problems. Provides technical direction for the complete systems development and maintenance effort. May serve as a technical authority for a design area. Resolves unique and unyielding systems problems using new technology. Can complete tasks within estimated time frames and budget constraints. Schedules and assigns duties to subordinates. Interacts with government management personnel. Reports in writing and orally to Contractor management and government representatives, including the government contracting officer. |
| BS |
| 4 |
| Technical Support Analyst |
| Develops and modifies software programs. Develops logic for and encodes, tests, modifies and debugs software packages and custom applications. Assists in the design, coding, testing, and implementation of software related routine modifications. |
Installs and maintains software products on computer systems. Analyzes and fixes problems associated with custom software packages. Works with client for problem resolution. Monitors system and corrects any errors or inconsistencies
| Support Analyst Supervisor |
| Monitors each task, and keeps the Technical Support Supervisor abreast of all problems and accomplishments. Anticipates problems, and works to mitigate the anticipated problems. Provides technical direction for the complete systems development and maintenance effort. Can complete tasks within estimated time frames and budget constraints. Schedules and assigns duties to subordinates. Interacts with government management personnel. Reports in writing and orally to Contractor management and government representatives, including the government contracting officer. |
| BS |
| 2 |
| Labor Category |
| Description |
| Minimum Education |
| Minimum Experience |
| Support Analyst Level 1 |
| Receives incoming calls and emails from users needing training or reporting problems. Works under the immediate direction of the manager and senior help desk personnel. Includes problem recognition, preliminary research, isolation and resolution steps. Typically is able to resolve less complex issues immediately, while more complex problems are assigned to second level support, senior analysts or supervisor. |
| HS |
| 0 |
| Support Analyst |
| Operates an alphanumeric keyboard requiring an understanding of transcribing procedures and relevant state- of-the-art data entry/computer equipment. Exercises experience and judgment in selecting procedures to be followed and in searching for, interpreting, selecting, or coding items to be entered from a variety of source documents. Occasionally performs repetitive entry of data from standardized source documents. Works independently & interacts positively with a variety of clients. |
Supervises junior staff members and interfaces with client management.
| Senior Graphic Artist |
| Provides technical and artistic direction for the artistic effort. May serve as a technical authority for a graphical design area. Creates visual graphics, illustrations, graphs and images for program illustrations, newspaper and magazine publications, or for any client need. Provides creativity, taste, and design for aesthetic interests (may be for hard copy, slides, web sites, etc.). Plans, lays out, and execute illustrations in black and white or color, and illustrates technical or scientific materials in one or more of the commonly-used art media, using applicable COTS computer tools to support clients requirement. Uses artistic ability to create and select attractive and effective graphics and color choice. |
| BS/BA and Technical Certification |
| 2 |
| Graphic Artist |
| Creates visual graphics, illustrations, graphs and images for program illustrations, newspaper and magazine publications, or for any client need. Provides creativity, taste, and design for aesthetic interests (may be for hard copy, slides, web sites, etc.). Plans, lays out, and execute illustrations in black and white or color, and illustrates technical or scientific materials in one or more of the commonly-used art media, using applicable COTS computer tools to support clients requirement. Uses artistic ability to create and select attractive |
and effective graphics and color choice.
Technical Certification
| Labor Category |
| Description |
| Minimum Education |
| Minimum Experience |
| Quality Assurance Manager |
| Maintains quality assurance practices and procedures and ensures that software is in accordance with approved QA practices and procedures. Addresses QA policies and issues, and reports on quality-related issues and problems. Makes recommendations for procedural changes when necessary to ensure software releases meet quality standards. Reviews applications and documentation to ensure all information system products and services meet minimum company and/or client standards and end-user requirements. Analyzes methods of operation and participates in decision making with management and staff in early planning and implementation stages. Tests and validates computer software programs and end-user interface layout. |
| BS |
| 3 |
| Quality Assurance Coordinator |
| Maintains quality assurance practices and procedures and ensures that software is in accordance with approved QA practices and procedures. Addresses QA policies and issues, and reports on quality-related issues and problems. Makes recommendations for procedural changes when necessary to ensure software releases meet quality standards. Reviews applications and documentation to ensure all information system products and services meet minimum company and/or client standards and end-user requirements. Tests and validates computer software programs and end-user interface layout. |
| BA/BS |
| 1 |
| Administrative Specialist |
| Assists management in all business, cost containment and accounting activities. Assists management in office administration, contract administration and facility operation activities. Responsible for providing cost control advice to other managers. Supervises subordinate administrative and office staff. |
| BS/BA |
| 4 |
| Application Developer 1 |
| Develops code, tests, modifies and debugs software applications. Assists in the design, coding, testing, and implementation of systems. Installs and maintains software products. Analyzes and fixes problems associated with the software. |
Monitors system and corrects any errors or inconsistencies. Assists in the development of program documentation including operational procedures. Revises programs to make refinements, reduce operating time, or improve efficiency.
| Labor Category |
| Description |
| Minimum Education |
| Minimum Experience |
| Business Analyst 1 |
| Serves as a business analyst or product owner agent supporting a product owner. Supports the product owner from creation of the product vision to design, development, testing and into ongoing support. Validates the product meets the stakeholder requirements. May assist in the development of training materials. |
| BS/BA |
| 1 |
| Business Analyst 2 |
| Serves as a product owner or business analyst to represent client and stakeholders. Leads the creation of the product vision, roadmap, requirements and user stories and supports the development team in design, development, testing, change management and deployment. Validates the product meets the stakeholder requirements. May develop training materials and train the users on the software product. |
Analyzes metrics and reports the status of product development to the client and stakeholders on a consistent basis. May act in the capacity of the team lead.
| Business Ops Spec |
| For IT projects, takes leadership of technical/administrative projects and tasks. Plans, schedules, documents, reports, tracks progress of and provides status accounting and technical management of projects to ensure work scope, schedules and |
budgets are defined and maintained.
| Cloud Architect |
| Responsible for migration strategy to the public cloud, working with internal product teams to build and implement cloud solutions on an enterprise scale. Work closely with engineering teams to implement cloud-based solutions and data services. Design application cloud environments and demonstrate Technical Cloud Architectural knowledge. |
Document standards and processes of migration methodologies and techniques for large scale applications. Drive experiments to evaluate new technologies and methodologies to accelerate project delivery. Work with product architects and engineering teams to build new capabilities based on cloud-native technologies.
| Communications Engineer 1 |
| Assists more experienced communications engineers in the design, development, and testing of IT communications interface programs, which may include voice, data, or image communication. Assists in conducting feasibility studies. |
Prepares detailed specifications and flowcharts for implementing new internal programs or modification to vendor software. Possesses a basic knowledge of communications protocols, hardware, and real-time system programming.
| Labor Category |
| Description |
| Minimum Education |
| Minimum Experience |
| Communications Engineer 2 |
| Designs, develops, and tests complex IT communications interface programs, which may include voice, data, or image communication. Conducts feasibility studies. Prepares detailed specifications and flowcharts for implementing new internal programs or modification to vendor software. Possesses a thorough knowledge of communications protocols, hardware, and real-time system programming. Analyzes user requirements and recommends system solution. May function as team leader and/or provide guidance to less experienced |
communications analysts.
| Communications Engineer 3 |
| Designs, develops, and tests complex IT communications interface programs, which may include voice, data, or image communication. Conducts feasibility studies. Prepares detailed specifications and flowcharts for implementing new internal programs or modification to vendor software. |
Possesses a thorough knowledge of communications protocols, hardware, and real-time system programming. Analyzes user requirements and recommends system solution. May function as team leader and/or provide guidance to less experienced communications analysts.
| Computer Forensics Spec 2 |
| Implements and documents IT network exploitation and defense techniques to include deterring, identifying and investigating computer and network intrusions; computer surveillance/monitoring, vulnerability assessments, penetration tests of information systems, disaster recovery analysis, secure network design, audits of information security infrastructure and policy; computer exploitation and reconnaissance. |
Implements and documents custom tool development, modification and analysis; target mapping and profiling; and, network decoy and deception operations in support of computer intrusion operations. Implements and documents forensics services to include evidence seizure, computer forensic analysis and data recovery.
| Computer Forensics Spec 3 |
| Provides technical direction and leadership for complex IT network exploitation and defense techniques to include deterring, identifying and investigating computer and network intrusions; as well as conducting comprehensive computer surveillance/monitoring, vulnerability assessments, penetration tests of information systems, disaster recovery analysis, secure network design, and audits of information security infrastructure and policy. Provides technical direction and leadership for computer |
exploitation and reconnaissance; custom tool development, modification and analysis; target mapping and profiling; and,
| Labor Category |
| Description |
| Minimum Education |
| Minimum Experience |
| Computer Forensics Spec 3 (continued) |
| network decoy and deception operations in support of computer intrusion operations. Provides technical direction and leadership for forensics services to include evidence seizure, computer forensic analysis and data recovery, in support of computer crime investigation. |
| Configuration Mgt Assoc 2 |
| Design and establishes IT system configuration management documentation. Authorizes the release of drawings and changes specified by program management and other functional groups. Provides advice and guidance on methods, procedures and requirements to individuals responsible for the creation of documentation. |
| BS |
| 5 |
| Database Administrator 2 |
| Performs IT database administration, backups and recoveries, and works with users to resolve database questions or problems. Coordinates systems resource availability with database analysts, system and application programmers, and other users. Provides advice and assistance to users on equipment operations. Maintains and updates databases and |
data dictionaries.
| DevOps Engineer |
| Work with the development teams to design, develop, and maintain CI/CD automation workflows across all services and applications. Automate the provisioning and setup of new application environments for various test and production needs. Design and implement application build packaging and deployment automation using best-in-class methods and tools. Implement and maintain a process for using tools to establish performance baseline, monitor performance metrics, and trigger proactive alerting for incident orchestration. Troubleshoot problems, especially production issues, involving the appropriate resources and driving resolution to minimize impact to end users. Drive improvements to processes and design enhancements to automation to continuously improve the production environment. Help ensure that best security practices are being applied. Identify recurring issues and |
remediates root causes.
| Engineering Technician 2 |
| Performs testing, analysis, evaluation and repair of engineering, IT network, telecommunications or other technical equipment and/or systems. Lays out, builds, calibrates, adjusts, installs and maintains equipment, components, devices or systems. |
Analyzes results and implements procedures for problems.
| Labor Category |
| Description |
| Minimum Education |
| Minimum Experience |
Engineering Technician 2 (continued)
| May develop test specifications and procedures. May prepare reports, documentation/specifications |
| AA |
| 3 |
| Engineering Technician 3 |
| Performs testing, analysis, evaluation and repair of engineering, IT network, telecommunications or other technical equipment and/or systems. Lays out, builds, calibrates, adjusts, installs and maintains equipment, components, devices or systems. Analyzes results and implements procedures for problems. May develop test specifications and procedures. May prepare reports, |
documentation/specifications
| Enterprise Support 2 |
| For IT projects, provides support in the areas of EVMS, Contracts, Subcontracts, Finance, Security or other program Customer requirement. May include any of the following activities: Administers and monitors contract performance on |
government prime contracts and subcontracts. Assists
| Enterprise Support 2 (continued) |
| existing contracts. Reviews contractual documents to ensure adherence to company policy, government specifications and requirements and conformance to GSA master agreement. |
Responds to inquiries regarding contract obligations and revisions.
Prepares, analyzes and evaluates financial information associated with budget, forecast, pricing, planning and control. Interprets data to determine present and future financial performance. Performs cost/schedule performance and resource data management analysis. Assesses cost and schedule variance impacts, provides corrective action recommendations and tracks corrective action plans.
| Hardware Engineer 2 |
| Conducts or participates in the research, design and development of IT information processing hardware and/or electrical components, mechanisms, materials, circuitry, equipment or processes. Defines requirements for hardware system architecture and evaluates performance, integrates hardware units and interconnection of units, implements test plans and handles design documentation. |
| BS |
| 5 |
| Labor Category |
| Description |
| Minimum Education |
| Minimum Experience |
| IA Engineer 1 |
| Assists in providing information assurance solutions to IT clients, including supporting certification and accreditation activities. Develop security documentation, including security plans, configuration management plans, and contingency plans in compliance with IA policy. Develop verification procedures for executing risk assessments and security test and evaluations, and conduct risk assessments to ensure that systems are operating securely. Frequently interacts with the client to recommend IA solutions based on an understanding of how products and services interrelate and support the IA mission. |
| BS |
| 2 |
| IA Engineer 2 |
| Provide information assurance solutions to IT clients, including supporting certification and accreditation activities. Develop security documentation, including security plans, configuration management plans, and contingency plans in compliance with IA policy. Develop verification procedures for executing risk assessments and security test and evaluations, and conduct risk assessments to ensure that systems are operating securely. |
Frequently interacts with the client to recommend IA solutions based on an understanding of how products and services interrelate and support the IA mission.
| IA Technologist 2 |
| For IT projects, serves as an Information Assurance (IA) technology expert in the architecture and development of IA large systems requiring state-of-art technology that is based on complex engineering techniques and/or processes. |
Establishes IA system requirements and designs using analysis of
| IA Technologist 2 |
| enterprise- wide or large scale information systems to determine critical features and establishing performance models to ensure the viability of the required tasks, the interrelationships of the tasks, and that a recommended solution will meet all requirements in an effective manner. Has knowledge of LANs, WANs, VPNs, routers, firewalls, network protocols, and other security and network operations and monitoring, vulnerability analysis, PKI, data encryption, key management, data warehousing, and data mining capabilities. Evaluates analytically and systematically problems of IA work flow, organization, and planning and develops appropriate corrective action. Demonstrates good oral and written |
communications skills.
| Labor Category |
| Description |
| Minimum Education |
| Minimum Experience |
| Program Manager 1 |
| Responsible for the cost, schedule and technical performance of external company IT program(s). Directs all phases of program(s) from inception through completion. Organizes interdepartmental activities ensuring completion of the |
program on schedule and within budget constraints. Responsibilities may also include program acquisition as well as management, with a focus on satisfaction of government contractual specifications and requirements. Serves as the primary contact for the customer on matters pertaining to the program.
| Project Control 1 |
| Provides financial management oversight of programs and projects. Works with program staff to plan, monitor and report project costs. Initiates purchase requisitions for project required materials, supplies, subcontractors, and other direct costs. May provide detailed estimates-to- complete. May also assist in invoicing or financial reporting activities. |
| BS/BA |
| 4 |
| Quality Assurance Spec 1 |
| Develops, implements, and maintains quality assurance/configuration management programs in support of a variety of software, hardware, and IT services. Establishes standards for life cycle, documentation, development methods, testing, and maintenance. Develops and defines major and minor characteristics of quality/configuration management (including metrics and scoring parameters) and determines requisite quality control/configuration management resources for an actual task order. Conducts or participates in formal and informal reviews at predetermined points throughout the system life cycle. Serves as liaison between Program Management and other functional groups to resolve issues regarding quality assurance/configuration management. |
Reviews and evaluates software products and services for adherence to government directives, standards, and guidelines. May provide task direction and
| Quality Assurance Spec 2 |
| Develops, implements, and maintains quality assurance in support of a variety of software, hardware, and IT services. Establishes standards for life cycle, documentation, development methods, testing, and maintenance. Develops and defines major and minor characteristics of quality/configuration management (including metrics and scoring parameters) and determines requisite quality control/configuration management resources for an actual task |
order. Conducts or participates in formal and informal reviews
| Labor Category |
| Description |
| Minimum Education |
| Minimum Experience |
| Quality Assurance Spec 2 (continued) |
| at predetermined points throughout the system life cycle. Serves as liaison between Program Management and other functional groups to resolve issues regarding quality assurance. Reviews and evaluates software products and services for adherence to government directives, standards, and guidelines. May provide daily supervision and direction to support staff. |
| BS |
| 9 |
| Quality Assurance Spec 3 |
| Develops, implements, and maintains quality assurance in support of a variety of software, hardware, and IT services. Establishes standards for life cycle, documentation, development methods, testing, and maintenance. Develops and defines major and minor characteristics of quality/configuration management (including metrics and scoring parameters) and determines requisite quality control/configuration management resources for an actual taskorder. Conducts or participates in formal and informal reviews at predetermined points throughout the system life cycle. Serves as liaison between Program Management and other functional groups to resolve issues regarding quality assurance. Reviews and evaluates software products and services for adherence to government directives, standards, and guidelines. May provide daily supervision and direction to |
support staff.
| Security Engineer |
| Responsible for ensuring security is designed, implemented and applied to the technology platforms and information in accordance with established standards and policies. Performs application security assessments and remediation activities as part of the application security program and ensures application teams adhere to the security governance. Guides and performs security activities including vulnerability testing and analysis, code review, static and dynamic code testing, ethical hacking and business logic exploit testing. Makes recommendations on toolset modifications and improvements, improvements on development processes and production application security support. Participates as a member for security incident response activities. |
| BS/BA |
| 8 |
| Labor Category |
| Description |
| Minimum Education |
| Minimum Experience |
| Software Engineer 1 |
| Conducts or participates in the research, design and development of systems software, software applications and/or tools for new IT programs and subprograms as well as enhancements, modifications and corrections to existing software. Codes, tests, integrates and documents software solutions. May also design, develop and implement database, Internet/Web-based applications, personal computer/client server support, systems programming, applications design and development, database design and administration, |
telecommunications and network support and administration to accommodate a variety of user needs. Analyzes and determines informational needs and elements, data relationships and attributes, proposed manipulation, data flow and storage requirements and data output and reporting capabilities.
| Software Engineer 2 |
| Conducts or participates in the research, design and development of systems software, software applications and/or tools for new IT programs and subprograms as well as enhancements, modifications and corrections to existing software. Codes, tests, integrates and documents software solutions. May also design, develop and implement database, Internet/Web-based applications, personal computer/client server support, systems programming, applications design and development, database design and administration, telecommunications and network support and administration to accommodate a variety of user needs. Analyzes and determines informational needs and elements, data relationships and attributes, proposed manipulation, data flow and storage |
requirements and data output and reporting capabilities.
| Software Engineer 3 |
| Conducts or participates in the research, design and development of systems software, software applications and/or tools for new IT programs and subprograms as well as enhancements, modifications and corrections to existing software. Codes, tests, integrates and documents software solutions. May also design, develop and implement database, Internet/Web-based applications, personal computer/client server support, systems programming, applications design and development, database design and administration, telecommunications and network support and administration to accommodate a variety of user needs. Analyzes and determines informational needs and elements, data relationships and attributes, proposed manipulation, data flow and storage |
requirements and data output and reporting capabilities.
| Labor Category |
| Description |
| Minimum Education |
| Minimum Experience |
| Software Engineer 4 |
| Conducts or participates in the research, design and development of systems software, software applications and/or tools for new IT programs and subprograms as well as enhancements, modifications and corrections to existing software. Codes, tests, integrates and documents software solutions. May also design, develop and implement database, Internet/Web-based applications, personal computer/client server support, systems programming, applications design and development, database design and administration, telecommunications and network support and administration to accommodate a variety of user needs. Analyzes and determines informational needs and elements, data relationships and attributes, proposed manipulation, data flow and storage |
requirements and data output and reporting capabilities.
| Software Engineer 5 |
| Conducts or participates in the research, design and development of systems software, software applications and/or tools for new IT programs and subprograms as well as enhancements, modifications and corrections to existing software. Codes, tests, integrates and documents software solutions. May also design, develop and implement database, Internet/Web-based applications, personal computer/client server support, systems programming, applications design and development, database design and administration, telecommunications and network support and administration to accommodate a variety of user needs. Analyzes and determines informational needs and elements, data relationships and attributes, proposed manipulation, data flow and storage |
requirements and data output and reporting capabilities.
| Solutions Architect |
| Supports the development of cross functional or large-scale automated information systems to include enterprise architectures. Designs system architectures to include the software, hardware, and communications to support the total requirements and provides for present and future cross functional requirements and interfaces. Provides comprehensive definition of all aspects of system development from analysis of mission needs to verification of system performance. Performs evaluation of system alternatives and |
assessment of risks and costs.
| Subject Matter Expert 1 |
| Exhibits an exceptional degree of knowledge specific to the |
pertinent subject matter. Advises and/or applies highly advanced IT technologies, scientific principles, theories and
| Labor Category |
| Description |
| Minimum Education |
| Minimum Experience |
| Subject Matter Expert 1 (continued) |
| concepts. Viewed as expert within the field. Develops information which extends knowledge in a given field. Information may form the basis of newly developed concepts, theories, and products. Often acts independently to uncover and resolve issues associated with the development and implementation of operational programs. Work is checked only to the effectiveness of results obtained, typically requiring |
a long-term perspective. Virtually self- supervisory.
| Subject Matter Expert 3 |
| Exhibits an exceptional degree of knowledge specific to the pertinent subject matter. Advises and/or applies highly advanced IT technologies, scientific principles, theories and concepts. Viewed as expert within the field. Develops information which extends knowledge in a given field. |
Information may form the basis of newly developed concepts, theories, and products. Often acts independently to uncover and resolve issues associated with the development and implementation of operational programs. Work is checked only to the effectiveness of results obtained, typically requiring a long-term perspective. Virtually self- supervisory.
| Subject Matter Expert 4 |
| Possesses expert skills or is recognized as SME in this role. Exhibits an exceptional degree of ingenuity, creativity, and resourcefulness. Applies and/or develops advanced IT concepts, techniques, and standards. Develops new applications based on professional/technical principles and theories. Has demonstrated ability to integrate complex technologies to resolve critical issues. Exercises wide latitude in determining objectives and approaches to critical assignments. Mentors midlevel and junior staff and may provide performance feedback. Provides frontline customer interface to address customer needs. Represents both customer and organizational interests. Directs technical teams on complex developmental engineering jobs. Able to integrate complex technologies particularly when there is significant technical or schedule delivery risk. Contributes to shaping strategically critical and/or large scale opportunities or franchises. Able to effectively manage dynamic and potentially contentious customer/end user relationships from a technical |
perspective. Serves as a spokesperson for the company.
| Systems Analyst 1 |
| Under general supervision, analyzes and evaluates IT hardware and software solutions to meet the user’s systems analysis and/or systems integration requirements. |
| BS |
| 2 |
| Labor Category |
| Description |
| Minimum Education |
| Minimum Experience |
| Systems Analyst 1 (continued) |
| Coordinates with user to identify data availability, report requirements, and systems design problems. Defines system objectives and prepares system design specifications to meet user requirements and to satisfy interface problems. Assists |
with preparation of status reports and presentations.
| Systems Analyst 2 |
| Analyzes, develops, tests, and/or modifies IT hardware and software solutions to meet the user’s systems analysis and/or systems integration requirements. Coordinates with user to identify data availability, report requirements, and systems design problems. Defines system objectives and prepares system design specifications to meet user requirements and to satisfy interface problems. Reviews work products for correctness, adherence to the design concept and user standards, and progress in accordance with schedules. Prepares status reports and presentations on task performance to clients. May provide direction to lower level staff. |
| BS |
| 3 |
| Systems Analyst 3 |
| Analyzes, develops, tests, and/or modifies IT hardware and software solutions to meet the user’s systems analysis and/or systems integration requirements. Coordinates with user to identify data availability, report requirements, and systems design problems. Defines system objectives and prepares system design specifications to meet user requirements and to satisfy interface problems. Reviews work products for correctness, adherence to the design concept and user standards, and progress in accordance with schedules. |
Prepares status reports and presentations on task performance to clients. May provide direction to lower level staff.
| Systems Architect 1 |
| Assists more experienced IT systems architects in designing architectures that include software, hardware, and communications solutions to support IT requirements, as well as provide for present and future cross-functional requirements and interfaces. Assists in evaluating problems of workflow, organization, and planning and develops appropriate corrective |
action.
| Systems Architect 2 |
| Designs architectures that include software, hardware, and communications solutions to support IT requirements, as well as provide for present and future cross-functional requirements and interfaces. Ensures architectures are in compliance with open systems standards as they apply to the client’s |
| BS |
| 5 |
| Labor Category |
| Description |
| Minimum Education |
| Minimum Experience |
| Systems Architect 2 |
| environment. Evaluates compatibility of information system development efforts with agency architectures and recommends adjustments, as appropriate. Evaluates problems of workflow, organization, and planning and develops appropriate corrective action. May function as team leader for less experienced systems architects. (May include technical knowledge of workflow processes, document management systems, document imaging software, network requirements, and imaging hardware.) |
| BS |
| 5 |
| Systems Architect 3 |
| Establishes information requirements, using analytical methods, for enterprise-wide or large-scale IT systems. Designs architectures that include software, hardware, and communications solutions to support the total requirements, as well as provide for present and future cross- functional requirements and interfaces. Ensures architectures are in compliance with open systems standards as they apply to the client’s environment. Evaluates compatibility of information system development efforts with agency architectures and recommends adjustments, as appropriate. Evaluates analytically and systematically problems of workflow, organization, and planning and develops appropriate corrective action. May provide consulting support on complex tasks and daily supervision and direction to staff. (May include technical knowledge of workflow processes, document management systems, document imaging software, network requirements, and imaging hardware.) May provide guidance and technical |
supervision to more junior architects.
| Systems Engineer 1 |
| Designs systems and architectures that include software, hardware, and communications solutions to support IT requirements, as well as provide for present and future cross- functional requirements and interfaces. Ensures architectures are in compliance with open systems standards as they apply to the client’s environment. Evaluates compatibility of information system development efforts with agency architectures and recommends adjustments, as appropriate. |
Evaluates problems of workflow, organization, and planning and develops appropriate corrective action. May function as team leader for less experienced systems architects. (May include technical knowledge of workflow processes, document management systems, document imaging software, network requirements, and imaging hardware.)
| Labor Category |
| Description |
| Minimum Education |
| Minimum Experience |
| Systems Engineer 2 |
| Establishes information requirements, using analytical methods, for enterprise-wide or large-scale IT systems. Designs systems and architectures that include software, hardware, and communications solutions to support the total requirements, as well as provide for present and future cross- functional requirements and interfaces. Ensures architectures are in compliance with open systems standards as they apply to the client’s environment. Evaluates compatibility of |
information system development efforts with agency architectures and recommends adjustments, as appropriate. Evaluates analytically and systematically problems of workflow, organization, and planning and develops appropriate corrective action. May provide consulting support on complex tasks and daily supervision and direction to staff. (May include technical knowledge of workflow processes, document management systems, document imaging software, network requirements, and imaging hardware.)
| Systems Engineer 3 |
| Establishes information requirements, using analytical methods, for enterprise-wide or large-scale IT systems. Designs systems and architectures that include software, hardware, and communications solutions to support the total requirements, as well as provide for present and future cross- functional requirements and interfaces. Ensures architectures are in compliance with open systems standards as they apply to the client’s environment. Evaluates compatibility of information system development efforts with agency architectures and recommends adjustments, as appropriate. Evaluates analytically and systematically problems of workflow, organization, and planning and develops appropriate corrective action. May provide consulting support on complex tasks and daily supervision and direction to staff. (May include technical knowledge of workflow processes, document management systems, document imaging software, network requirements, and imaging hardware.) |
| BS |
| 15 |
| Tech Training Spec 1 |
| For IT projects, conducts research necessary to develop, revise, or select training courses. Prepares training catalogs. Develops instructor materials, such as course outlying, background material, and training aids. Develops student materials, such as course manuals, workbooks, handouts, completion certificates, and course critique forms. Conducts formal classroom courses, workshops, seminars, and computer- based training. |
| BS |
| 0 |
| Labor Category |
| Description |
| Minimum Education |
| Minimum Experience |
| Tech Training Spec 2 |
| For IT projects, serves as instructor in delivering training programs where the subject matter or process is moderately complex in nature. Conducts research necessary to develop, revise, or select training courses. Prepares training catalogs. Develops instructor materials, such as course outlines, background material, and training aids. Develops student materials, such as course manuals, workbooks, handouts,completion certificates, and course critique forms. Conducts formal classroom courses, workshops, seminars, and |
computer- based training.
| Tech Training Spec 3 |
| For IT projects, serves as senior instructor in delivering training/development programs where the subject matter or process is complex in nature. Conducts research necessary to develop, revise, or select training/development courses. |
Prepares training catalogs. Develops instructor materials, such as course outlines, background material, and training/development aids. Develops student materials, such as course manuals, workbooks, handouts, completion certificates, and course critique forms. Conducts formal classroom courses, workshops, seminars, and computer- based training. May formulate and provide overall direction for training/development activities within a program. Coordinates for additional functional analysts (subject matter experts) to participate in training/development as needed. Must have excellent verbal and written communications skills. May provide task direction to less experienced trainers.
| Usability Spec 1 |
| Assist to create, evaluate, and modify prototypes, user |
personas,…
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