MAS - HCI Management Services Company - 47QTCA18D00LF

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA

Advantage!®, a menu-driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule

FSC Group: Information Technology Contract number: 47QTCA18D00LF

Contract period: September 27, 2018 – September 26, 2023

Contractor: HCI Management Services Company 1 Mission Drive, Winnebago, NE 68071

Telephone: 703-838-8902 / 1-800-493-7008 www.hcimanagementservices.com

Small, Small Disadvantaged Business, 8(a), HubZone

Contract administration source: See above

Business size: Small, Small Disadvantaged Business, 8(a), HubZone

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

Price list current as of Award

Prices Shown Herein are Net (discount deducted)

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SINs Recovery SIN Title

54151S 54151SRC Information Technology Professional Services

OLM OLMSTLOC

OLMRC

Order-Level Materials (OLM’s)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

See Page 4 or add Rate table

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. See Page 4

2. Maximum order:

SINs Maximum Order

54151S $500,000

OLM $250,000

3. Minimum order: $100

4. Geographic coverage (delivery area). Worldwide

5. Point(s) of production (city, county, and State or foreign country). Same as Company Address

6. Discount from list prices or statement of net price. Government Net Prices (discounts already deducted.)

7. Quantity discounts. None

8. Prompt payment terms. Information for Ordering Offices:

1% at NET 15

Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items (list items by country of origin). Not Applicable

10a. Time of delivery. (Contractor insert number of days.) To Be Determined at the Task Order level

10b. Expedited Delivery. Items available for expedited delivery are noted in this price list. To Be Determined at the Task Order level

10c. Overnight and 2-day delivery. To Be Determined at the Task Order level

10d. Urgent Requirements. To Be Determined at the Task Order level

11. F.O.B. point(s). Destination

12a. Ordering address(es). Same as Company Address

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es). Same as Company Address

14. Warranty provision. Standard Commercial Warranty Terms & Conditions

15. Export packing charges, if applicable. Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable

17. Terms and conditions of installation (if applicable). Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable

18b. Terms and conditions for any other services (if applicable). Not Applicable

19. List of service and distribution points (if applicable). Not Applicable

20. List of participating dealers (if applicable). Not Applicable

21. Preventive maintenance (if applicable). Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g.

contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/.

Not Applicable

23. Unique Entity Identifier (UEI) number. DUNS 962371141 / SAM XQJMR89SR6J7

24. Notification regarding registration in System for Award Management (SAM) database.

Contractor registered and active in SAM

LABOR CATEGORY PRICING

SIN LABOR CATEGORY GSA PRICE (including IFF)

BASE 1 BASE 2 BASE 3 BASE 4 BASE 5

54151S Applications Programmer I $64.99 $66.94 $68.95 $71.02 $73.15

54151S Applications Programmer II $84.03 $86.55 $89.15 $91.82 $94.58

54151S Applications Programmer III $90.47 $93.19 $95.98 $98.86 $101.83

54151S Applications Programmer IV $110.00 $113.30 $116.70 $120.20 $123.80

54151S Applications Systems

Analyst/Programmer I

$65.64 $67.61 $69.63 $71.72 $73.88

54151S Applications Systems

Analyst/Programmer II

$66.63 $68.63 $70.69 $72.81 $75.00

54151S Applications Systems

Analyst/Programmer III

$82.51 $84.98 $87.53 $90.16 $92.86

54151S Applications Systems

Analyst/Programmer IV

$103.25 $106.34 $109.53 $112.82 $116.20

54151S Business Process Consultant I $65.43 $67.40 $69.42 $71.50 $73.64

54151S Business Process Consultant II $75.91 $78.19 $80.53 $82.95 $85.44

54151S Business Process Consultant III $82.84 $85.32 $87.88 $90.52 $93.24

54151S Business Process Consultant IV $110.49 $113.80 $117.22 $120.73 $124.35

54151S Business Subject Matter Specialist I $58.92 $60.69 $62.51 $64.39 $66.32

54151S Business Subject Matter Specialist II $64.77 $66.71 $68.71 $70.77 $72.90

54151S Business Subject Matter Specialist III $76.90 $79.20 $81.58 $84.03 $86.55

54151S Business Subject Matter Specialist

IV

$98.55 $101.51 $104.56 $107.69 $110.92

54151S Business Systems Analyst I $65.04 $66.99 $69.00 $71.07 $73.20

54151S Business Systems Analyst II $72.38 $74.55 $76.79 $79.09 $81.47

54151S Business Systems Analyst III $102.71 $105.79 $108.96 $112.23 $115.60

54151S Business Systems Analyst IV $122.28 $125.95 $129.73 $133.62 $137.63

54151S Business Systems Specialist I $65.04 $66.99 $69.00 $71.07 $73.20

54151S Business Systems Specialist II $72.38 $74.55 $76.79 $79.09 $81.47 http://www.section508.gov/

54151S Business Systems Specialist III $102.71 $105.79 $108.96 $112.23 $115.60

54151S Business Systems Specialist IV $122.28 $125.95 $129.73 $133.62 $137.63

54151S Chief Information Security Officer $153.17 $157.76 $162.50 $167.37 $172.39

54151S Client/Server Database Manager I $64.11 $66.04 $68.02 $70.06 $72.16

54151S Client/Server Database Manager II $79.55 $81.94 $84.40 $86.93 $89.54

54151S Client/Server Database Manager III $98.13 $101.08 $104.11 $107.23 $110.45

54151S Client/Server Database Manager IV $115.46 $118.93 $122.49 $126.17 $129.95

54151S Client/Server Network Architect $121.33 $124.97 $128.71 $132.58 $136.55

54151S Client/Server Support Analyst I $64.99 $66.94 $68.95 $71.02 $73.15

54151S Client/Server Support Analyst II $77.77 $80.10 $82.50 $84.98 $87.53

54151S Client/Server Support Analyst III $92.55 $95.33 $98.19 $101.14 $104.17

54151S Client/Server Support Analyst IV $114.93 $118.38 $121.93 $125.59 $129.36

54151S Communications Facility Engineer I $50.25 $51.76 $53.31 $54.91 $56.56

54151S Communications Facility Engineer II $71.87 $74.03 $76.25 $78.54 $80.89

54151S Communications Facility Engineer III $79.38 $81.76 $84.21 $86.74 $89.34

54151S Communications Facility Engineer IV $117.00 $120.51 $124.12 $127.84 $131.68

54151S Communications Installer I $59.08 $60.85 $62.68 $64.56 $66.49

54151S Communications Installer II $68.97 $71.04 $73.17 $75.37 $77.63

54151S Communications Installer III $79.54 $81.93 $84.39 $86.92 $89.53

54151S Communications Installer IV $89.49 $92.18 $94.94 $97.79 $100.73

54151S Communications Transmission Engineer I

$50.25 $51.76 $53.31 $54.91 $56.56

54151S Communications Transmission Engineer II

$71.87 $74.03 $76.25 $78.54 $80.89

54151S Communications Transmission Engineer III

$79.38 $81.76 $84.21 $86.74 $89.34

54151S Communications Transmission Engineer IV

$117.00 $120.51 $124.12 $127.84 $131.68

54151S Consultant $110.49 $113.80 $117.22 $120.73 $124.35

54151S Data Architect $111.56 $114.91 $118.36 $121.91 $125.56

54151S Data Security Analyst I $59.64 $61.43 $63.27 $65.17 $67.12

54151S Data Security Analyst II $76.77 $79.07 $81.44 $83.89 $86.40

54151S Data Security Analyst III $92.93 $95.72 $98.59 $101.55 $104.60

54151S Data Security Analyst IV $109.58 $112.87 $116.25 $119.74 $123.33

54151S Data/Configuration Management Specialist I

$50.50 $52.01 $53.57 $55.18 $56.84

54151S Data/Configuration Management Specialist II

$63.96 $65.88 $67.85 $69.89 $71.98

54151S Data/Configuration Management Specialist III

$76.33 $78.62 $80.98 $83.41 $85.91

54151S Data/Configuration Management Specialist IV

$97.53 $100.45 $103.47 $106.57 $109.77

54151S Database Administrator I $64.11 $66.04 $68.02 $70.06 $72.16

54151S Database Administrator II $79.55 $81.94 $84.40 $86.93 $89.54

54151S Database Administrator III $98.13 $101.08 $104.11 $107.23 $110.45

54151S Database Administrator IV $115.46 $118.93 $122.49 $126.17 $129.95

54151S Database Analyst/Programmer I $70.19 $72.30 $74.47 $76.70 $79.00

54151S Database Analyst/Programmer II $77.28 $79.60 $81.98 $84.44 $86.98

54151S Database Analyst/Programmer III $92.02 $94.78 $97.62 $100.55 $103.56

54151S Database Analyst/Programmer IV $120.18 $123.79 $127.50 $131.33 $135.27

54151S Database Manager $126.26 $130.05 $133.95 $137.97 $142.11

54151S Documentation Specialist I $47.79 $49.23 $50.70 $52.22 $53.79

54151S Documentation Specialist II $57.42 $59.14 $60.91 $62.74 $64.62

54151S Documentation Specialist III $69.53 $71.61 $73.76 $75.97 $78.25

54151S Documentation Specialist IV $82.66 $85.14 $87.70 $90.33 $93.04

54151S Engineering Subject Matter Specialist I

$58.92 $60.69 $62.51 $64.39 $66.32

54151S Engineering Subject Matter Specialist II

$64.77 $66.71 $68.71 $70.77 $72.90

54151S Engineering Subject Matter Specialist III

$76.90 $79.20 $81.58 $84.03 $86.55

54151S Engineering Subject Matter Specialist IV

$98.55 $101.51 $104.56 $107.69 $110.92

54151S ERP Business Analyst I $65.04 $66.99 $69.00 $71.07 $73.20

54151S ERP Business Analyst II $72.38 $74.55 $76.79 $79.09 $81.47

54151S ERP Business Analyst III $102.71 $105.79 $108.96 $112.23 $115.60

54151S ERP Business Analyst IV $122.28 $125.95 $129.73 $133.62 $137.63

54151S ERP Business/Architectural Specialist $137.69 $141.82 $146.07 $150.45 $154.97

54151S ERP Programmer I $64.99 $66.94 $68.95 $71.02 $73.15

54151S ERP Programmer II $84.03 $86.55 $89.15 $91.82 $94.58

54151S ERP Programmer III $90.47 $93.19 $95.98 $98.86 $101.83

54151S ERP Programmer IV $110.00 $113.30 $116.70 $120.20 $123.80

54151S Graphics Specialist I $55.52 $57.19 $58.90 $60.67 $62.49

54151S Graphics Specialist II $70.75 $72.87 $75.06 $77.31 $79.63

54151S Graphics Specialist III $81.39 $83.83 $86.35 $88.94 $91.61

54151S Help Desk Coordinator I $43.25 $44.54 $45.88 $47.26 $48.67

54151S Help Desk Coordinator II $50.86 $52.39 $53.96 $55.58 $57.24

54151S Help Desk Coordinator III $60.66 $62.48 $64.36 $66.29 $68.28

54151S Help Desk Manager $101.29 $104.33 $107.46 $110.68 $114.00

54151S Help Desk Support Services Specialist I

$61.23 $63.07 $64.96 $66.91 $68.91

54151S Help Desk Support Services Specialist II

$70.42 $72.53 $74.70 $76.95 $79.25

54151S Help Desk Support Services Specialist III

$82.28 $84.75 $87.29 $89.91 $92.61

54151S Information Assurance Development Engineer I

$71.61 $73.76 $75.97 $78.25 $80.60

54151S Information Assurance Development Engineer II

$77.35 $79.67 $82.06 $84.52 $87.05

54151S Information Assurance Development Engineer III

$99.66 $102.65 $105.73 $108.90 $112.17

54151S Information Assurance Development Engineer IV

$116.04 $119.52 $123.11 $126.80 $130.60

54151S Information Assurance Engineer I $71.61 $73.76 $75.97 $78.25 $80.60

54151S Information Assurance Engineer II $77.35 $79.67 $82.06 $84.52 $87.05

54151S Information Assurance Engineer III $99.66 $102.65 $105.73 $108.90 $112.17

54151S Information Assurance Engineer IV $116.04 $119.52 $123.11 $126.80 $130.60

54151S Information Systems Auditor I $65.43 $67.40 $69.42 $71.50 $73.64

54151S Information Systems Auditor II $78.94 $81.31 $83.75 $86.26 $88.85

54151S Information Systems Auditor III $95.45 $98.31 $101.26 $104.30 $107.43

54151S Information Systems Training Specialist I

$46.79 $48.20 $49.64 $51.13 $52.67

54151S Information Systems Training Specialist II

$61.43 $63.27 $65.17 $67.12 $69.13

54151S Information Systems Training Specialist III

$70.82 $72.94 $75.13 $77.38 $79.71

54151S Information Systems Training Specialist IV

$86.08 $88.67 $91.33 $94.07 $96.89

54151S IT Subject Matter Specialist $116.99 $120.50 $124.11 $127.83 $131.67

54151S LAN Administrator I $56.33 $58.02 $59.76 $61.56 $63.40

54151S LAN Administrator II $69.33 $71.41 $73.55 $75.76 $78.03

54151S LAN Administrator III $86.57 $89.17 $91.84 $94.60 $97.44

54151S LAN Administrator IV $104.63 $107.77 $111.01 $114.34 $117.77

54151S LAN/WAN Administrator I $56.33 $58.02 $59.76 $61.56 $63.40

54151S LAN/WAN Administrator II $69.33 $71.41 $73.55 $75.76 $78.03

54151S LAN/WAN Administrator III $86.57 $89.17 $91.84 $94.60 $97.44

54151S LAN/WAN Administrator IV $104.63 $107.77 $111.01 $114.34 $117.77

54151S LAN/WAN/MAN Administrator I $56.33 $58.02 $59.76 $61.56 $63.40

54151S LAN/WAN/MAN Administrator II $69.33 $71.41 $73.55 $75.76 $78.03

54151S LAN/WAN/MAN Administrator III $86.57 $89.17 $91.84 $94.60 $97.44

54151S LAN/WAN/MAN Administrator IV $104.63 $107.77 $111.01 $114.34 $117.77

54151S Network Engineer I $64.99 $66.94 $68.95 $71.02 $73.15

54151S Network Engineer II $77.77 $80.10 $82.50 $84.98 $87.53

54151S Network Engineer III $92.55 $95.33 $98.19 $101.14 $104.17

54151S Network Engineer IV $114.93 $118.38 $121.93 $125.59 $129.36

54151S Network Operations Supervisor $93.06 $95.85 $98.73 $101.69 $104.74

54151S Network Planning Analyst I $64.99 $66.94 $68.95 $71.02 $73.15

54151S Network Planning Analyst II $77.77 $80.10 $82.50 $84.98 $87.53

54151S Network Planning Analyst III $92.55 $95.33 $98.19 $101.14 $104.17

54151S Network Planning Analyst IV $114.93 $118.38 $121.93 $125.59 $129.36

54151S Network Systems Administrator I $56.33 $58.02 $59.76 $61.56 $63.40

54151S Network Systems Administrator II $69.33 $71.41 $73.55 $75.76 $78.03

54151S Network Systems Administrator III $86.57 $89.17 $91.84 $94.60 $97.44

54151S Network Systems Administrator IV $104.63 $107.77 $111.01 $114.34 $117.77

54151S Network Systems Manager $121.33 $124.97 $128.71 $132.58 $136.55

54151S Network/Hardware Support Technician I

$54.86 $56.50 $58.20 $59.94 $61.74

54151S Network/Hardware Support Technician II

$64.04 $65.97 $67.94 $69.98 $72.08

54151S Network/Hardware Support Technician III

$73.87 $76.08 $78.37 $80.72 $83.14

54151S Network/Hardware Support Technician IV

$83.10 $85.60 $88.16 $90.81 $93.53

54151S Operations Systems Manager $116.39 $119.88 $123.48 $127.18 $131.00

54151S Project Engineer I $84.19 $86.71 $89.31 $91.99 $94.75

54151S Project Engineer II $99.37 $102.36 $105.43 $108.59 $111.85

54151S Project Engineer III $114.20 $117.63 $121.16 $124.79 $128.53

54151S Project Engineer IV $129.70 $133.59 $137.60 $141.73 $145.98

54151S Project Manager I $89.92 $92.62 $95.40 $98.26 $101.21

54151S Project Manager II $107.62 $110.85 $114.18 $117.60 $121.13

54151S Project Manager III $119.33 $122.91 $126.60 $130.40 $134.31

54151S Quality Assurance Analyst I $53.55 $55.15 $56.81 $58.51 $60.27

54151S Quality Assurance Analyst II $69.18 $71.25 $73.39 $75.59 $77.86

54151S Quality Assurance Analyst III $84.12 $86.64 $89.24 $91.92 $94.68

54151S Quality Assurance Analyst IV $105.17 $108.33 $111.58 $114.92 $118.37

54151S Security Coordinator I $51.99 $53.55 $55.16 $56.82 $58.52

54151S Security Coordinator II $60.58 $62.40 $64.27 $66.20 $68.19

54151S Security Coordinator III $74.04 $76.26 $78.55 $80.91 $83.34

54151S Security Coordinator IV $91.69 $94.44 $97.28 $100.20 $103.20

54151S Site Manager $95.49 $98.36 $101.31 $104.35 $107.48

54151S Software Architect $153.87 $158.49 $163.24 $168.14 $173.18

54151S Software Developer I $62.38 $64.25 $66.18 $68.17 $70.21

54151S Software Developer II $73.36 $75.56 $77.83 $80.16 $82.57

54151S Software Developer III $93.94 $96.76 $99.66 $102.65 $105.73

54151S Software Developer IV $116.55 $120.04 $123.64 $127.35 $131.17

54151S Software Systems Engineer I $64.99 $66.94 $68.95 $71.02 $73.15

54151S Software Systems Engineer II $74.62 $76.86 $79.16 $81.54 $83.98

54151S Software Systems Engineer III $92.73 $95.51 $98.38 $101.33 $104.37

54151S Software Systems Engineer IV $116.19 $119.68 $123.27 $126.97 $130.78

54151S Systems Administrator I $56.33 $58.02 $59.76 $61.56 $63.40

54151S Systems Administrator II $69.33 $71.41 $73.55 $75.76 $78.03

54151S Systems Administrator III $86.57 $89.17 $91.84 $94.60 $97.44

54151S Systems Administrator IV $104.63 $107.77 $111.01 $114.34 $117.77

54151S Systems Engineer I $64.99 $66.94 $68.95 $71.02 $73.15

54151S Systems Engineer II $74.62 $76.86 $79.16 $81.54 $83.98

54151S Systems Engineer III $92.73 $95.51 $98.38 $101.33 $104.37

54151S Systems Engineer IV $116.19 $119.68 $123.27 $126.97 $130.78

54151S Technical Editor I $47.66 $49.09 $50.57 $52.08 $53.65

54151S Technical Editor II $59.85 $61.65 $63.50 $65.40 $67.36

54151S Technical Editor III $78.25 $80.60 $83.02 $85.51 $88.08

54151S Technical Editor IV $88.53 $91.18 $93.92 $96.74 $99.64

54151S Technical Writer I $48.96 $50.43 $51.95 $53.50 $55.11

54151S Technical Writer II $63.09 $64.98 $66.93 $68.94 $71.00

54151S Technical Writer III $72.97 $75.16 $77.41 $79.73 $82.13

54151S Technical Writer IV $89.58 $92.27 $95.04 $97.89 $100.83

54151S Telecommunications Engineer/Analyst I $50.25 $51.76 $53.31 $54.91 $56.56

54151S Telecommunications Engineer/Analyst II

$71.87 $74.03 $76.25 $78.54 $80.89

54151S Telecommunications Engineer/Analyst III

$79.38 $81.76 $84.21 $86.74 $89.34

54151S Telecommunications Engineer/Analyst IV

$117.00 $120.51 $124.12 $127.84 $131.68

54151S Telecommunications Manager $121.33 $124.97 $128.71 $132.58 $136.55

54151S Telecommunications $50.25 $51.76 $53.31 $54.91 $56.56

Programmer/Systems Analyst I

54151S Telecommunications Programmer/Systems Analyst II

$71.87 $74.03 $76.25 $78.54 $80.89

54151S Telecommunications Programmer/Systems Analyst III

$79.38 $81.76 $84.21 $86.74 $89.34

54151S Telecommunications Programmer/Systems Analyst IV

$117.00 $120.51 $124.12 $127.84 $131.68

54151S Telecommunications Technician I $59.08 $60.85 $62.68 $64.56 $66.49

54151S Telecommunications Technician II $68.97 $71.04 $73.17 $75.37 $77.63

54151S Telecommunications Technician III $79.54 $81.93 $84.39 $86.92 $89.53

54151S Telecommunications Technician IV $89.49 $92.18 $94.94 $97.79 $100.73

54151S Telecommunications/Communications Integration Engineer I

$50.25 $51.76 $53.31 $54.91 $56.56

54151S Telecommunications/Communications Integration Engineer II

$71.87 $74.03 $76.25 $78.54 $80.89

54151S Telecommunications/Communications Integration Engineer III

$79.38 $81.76 $84.21 $86.74 $89.34

54151S Telecommunications/Communications Integration Engineer IV

$117.00 $120.51 $124.12 $127.84 $131.68

54151S Test Engineer I $71.21 $73.34 $75.54 $77.81 $80.15

54151S Test Engineer II $73.65 $75.86 $78.14 $80.48 $82.90

54151S Test Engineer III $92.80 $95.58 $98.45 $101.40 $104.44

54151S Test Engineer IV $114.25 $117.68 $121.21 $124.84 $128.59

54151S Web Designer I $53.97 $55.59 $57.25 $58.97 $60.74

54151S Web Designer II $67.96 $70.00 $72.10 $74.27 $76.49

54151S Web Designer III $76.99 $79.30 $81.68 $84.13 $86.66

54151S Web Designer IV $97.84 $100.78 $103.80 $106.91 $110.12

54151S Web Software Developer I $58.78 $60.54 $62.36 $64.23 $66.15

54151S Web Software Developer II $71.96 $74.12 $76.34 $78.63 $80.99

54151S Web Software Developer III $84.74 $87.29 $89.91 $92.60 $95.38

54151S Web Software Developer IV $112.66 $116.04 $119.52 $123.10 $126.80

LABOR CATEGORY DESCRIPTIONS

Commercial Labor

Category

Minimum/

Years of

Experience

Minimum

Education

Functional Responsibility

Applications Programmer I 0-2 YRS BS/BA Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Designs, codes, tests, debugs, and documents.

Applications Programmer

II

2-4 YRS BS/BA

Applications Programmer

III

5-7 YRS BS/BA

Applications Programmer

IV

7-9 YRS BS/BA

Applications Systems

Analyst/Programmer I

0-2 YRS BS/BA Under general direction, formulates and defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs, and documents those programs. Competent to work at the highest technical level of all phases of applications systems analysis and programming activities.

At more experienced levels: May be responsible for completion of a phase of a project. Regularly provides guidance and training to less- experienced analyst/programmers.

Applications Systems

Analyst/Programmer II

2-4 YRS BS/BA

Applications Systems

Analyst/Programmer III

5-7 YRS BS/BA

Applications Systems

Analyst/Programmer IV

7-9 YRS BS/BA

Business Process

Consultant I

0-2 YRS BS/BA Responsible for most complex systems process analysis, design, and simulation.

Requires highest-level understanding of organization’s business systems and industry requirements. Focus is on process analysis and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business

Business Process

Consultant II

2-4 YRS BS/BA

Business Process

Consultant III

5-7 YRS BS/BA environment. Creates process change by integrating new processes with existing ones and communicating these changes to impacted Business Systems teams.

Recommends and facilitates quality improvement efforts.

At more experienced levels: May lead re-engineering team and act as project manager in some cases.

Business Process

Consultant IV

7-9 YRS BS/BA

Business Subject Matter

Specialist I

0-2 YRS BS/BA Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases.

Business Subject Matter

Specialist II

2-4 YRS BS/BA

Business Subject Matter

Specialist III

5-7 YRS BS/BA

Business Subject Matter

Specialist IV

7-9 YRS BS/BA

Business Systems Analyst

I

0-2 YRS BS/BA Under general direction, formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.

Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

At more experienced levels: Guides and advises less-experienced Business Systems

Analysts. Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.

Business Systems Analyst

II

2-4 YRS BS/BA

Business Systems Analyst

III

5-7 YRS BS/BA

Business Systems Analyst

IV

7-9 YRS BS/BA

Business Systems

Specialist I

0-2 YRS BS/BA Top-level technical contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to the organization’s business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects. Devises and/or modifies procedures to solve the most complex technical problems related to computer equipment capacity and limitations, operating time, and form of desired results.

Creates detailed specifications from which programs will be written. May have quality assurance responsibilities.

Business Systems

Specialist II

2-4 YRS BS/BA

Business Systems

Specialist III

5-7 YRS BS/BA

Business Systems

Specialist IV

7-9 YRS BS/BA

Chief Information Security

Officer

10 + YRS BS/BA Ensures that all information systems are functional and secure.

Client/Server Database

Manager I

0-2 YRS BS/BA Projects long-range requirements for client/server database administration in conjunction with other managers in the information systems function as well as business function managers. Prepares activity and progress reports regarding the client/server database management section.

Client/Server Database

Manager II

2-4 YRS BS/BA

Client/Server Database

Manager III

5-7 YRS BS/BA

Client/Server Database

Manager IV

7-9 YRS BS/BA

Client/Server Network

Architect

10 + YRS BS/BA Top-level technical expert responsible for design and development of a client/server environment. Develops strategy of client/server system and the design infrastructure necessary to support that strategy. Advises on selection of technological purchases with regards to processing, data storage, data access, and applications development. Sets standards for the client/server relational database structure for the organization (SQL, ORACLE, SYBASE, etc.). Advises of feasibility of potential future projects to management.

Client/Server Support

Analyst I

0-2 YRS BS/BA Under general direction, assists in the planning, design, and implementation of communications networks. Responsible primarily for the assessment and optimization of network design through review and assessment of user needs. Conducts feasibility studies for large projects, develops requests for proposal, evaluates vendor products, and makes recommendations on selection. At more experienced levels: may function as lead position providing guidance and training to less-experienced analysts.

Client/Server Support

Analyst II

2-4 YRS BS/BA

Client/Server Support

Analyst III

5-7 YRS BS/BA

Client/Server Support

Analyst IV

7-9 YRS BS/BA

Communications Facility

Engineer I

0-2 YRS BS/BA Provides technical direction and engineering knowledge for communications systems infrastructure activities, including planning, designing, and implementing communications infrastructure requirements for buildings and systems. Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.

Communications Facility

Engineer II

2-4 YRS BS/BA

Communications Facility

Engineer III

5-7 YRS BS/BA

Communications Facility

Engineer IV

7-9 YRS BS/BA

Communications Installer I

0-2 YRS Associates Assists in the planning, design, and implementation of communications networks.

Responsible for providing assistance and technical support for network design activities.

Assists in the review/assessment of user needs. Performs feasibility studies for small projects. Assists in the evaluation and selection of equipment.

Communications Installer

II **

2-4 YRS Associates

Communications Installer

III **

5-7 YRS Associates

Communications Installer

IV **

8+ YRS Associates

Communications

Transmission Engineer I

0-2 YRS BS/BA Provides technical direction and engineering knowledge for communications activities including planning, designing, installing and maintaining large communications networks.

Develops, operates, and maintains voice, wireless, video, and data communications systems.

At more experienced levels: Provides complex engineering or analytical tasks and activities associated with one or more

Communications

Transmission Engineer II

2-4 YRS BS/BA

Communications

Transmission Engineer III

5-7 YRS BS/BA

Communications

Transmission Engineer IV technical areas within the communications function.

Consultant 10 + YRS BS/BA Works with end user groups to evaluate and solve technical problems. Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes.

Data Architect 10 + YRS BS/BA Designs and builds relational databases.

Develops strategies for data acquisitions, archive recovery, and implementation of a database. Works in a data warehouse environment, which includes data design, database architecture, metadata and repository creation. Translates business needs into long-term architecture solutions.

Defines, designs, and builds dimensional databases. Develops data warehousing blueprints, evaluating hardware and software platforms, and integrating systems. Evaluates reusability of current data for additional analyses. Reviews object and data models and the metadata repository to structure the data for better management and quicker access.

Data Security Analyst I 0-2 YRS BS/BA Under general direction, performs all procedures necessary to ensure the safety of information systems and to protect systems from intentional or inadvertent access or destruction. Interfaces with user community to understand their security needs and implements procedures to accommodate them. Ensures that user community understands and adheres to necessary procedures to maintain security. May require familiarity with domain structures, user authentication, and digital signatures.

Conducts accurate evaluation of the level of security required.

At more experienced levels: May require understanding of firewall theory and configuration. Must be able to weigh business needs against security concerns and articulate issues to management.

Data Security Analyst II 2-4 YRS BS/BA

Data Security Analyst III 5-7 YRS BS/BA

Data Security Analyst IV 7-9 YRS BS/BA

Data/Configuration

Management Specialist I

0-2 YRS BS/BA Provides configuration management planning.

Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits.

Regulates the change process so that only approved and validated changes are incorporated into product documents and related software.

Data/Configuration

Management Specialist II

2-4 YRS BS/BA

Data/Configuration

Management Specialist III

5-7 YRS BS/BA

Data/Configuration

Management Specialist IV

7-9 YRS BS/BA

Database Administrator I 0-2 YRS BS/BA Participates in the design, creation, and maintenance of computerized databases.

Responsible for quality control and auditing of databases to ensure accurate and appropriate use of data. Works with management to develop database strategies to support company needs. Consults with and advises users on access to various databases. Works directly with users to resolve data conflicts and inappropriate data usage. Directs the maintenance and use of the corporate data dictionary.

Database Administrator II 2-4 YRS BS/BA

Database Administrator III 5-7 YRS BS/BA

Database Administrator IV 7-9 YRS BS/BA

Database

Analyst/Programmer I

0-2 YRS BS/BA Under general direction, designs, implements and maintains complex database with respect to JCL, access methods, access time, device allocation, validation checks, organization, protection and security, documentation and statistical methods. Includes maintenance of database dictionaries, overall monitoring of standards and procedures and integration of systems through database design. Competent to work at the highest level of all phases of database management.

Database

Analyst/Programmer II

2-4 YRS BS/BA

Database

Analyst/Programmer III

5-7 YRS BS/BA

Database

Analyst/Programmer IV

Database Manager 10 + YRS BS/BA Responsible for all activities related to the administration of computerized databases.

Assigns personnel to various projects and directs their activities. Reviews and evaluates work and prepares performance reports.

Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods.

Consults with and advises users of various databases. Projects long- range requirements for database administration in conjunction with other managers in the information systems function as well as business function managers. Prepares activity and progress reports regarding the database management section.

Documentation Specialist

I

0-2 YRS BS/BA Under general supervision, is responsible for preparing and/or maintaining systems, programming, and operations documentation, procedures, and methods including user manuals and reference manuals. Maintains a current internal documentation library.

Provides or coordinates special documentation services as required.

Competent to work at the highest level of all phases of documentation.

At more experienced levels: May act as project leader for large positions.

Documentation Specialist

II

2-4 YRS BS/BA

Documentation Specialist

III

5-7 YRS BS/BA

Documentation Specialist

IV

7-9 YRS BS/BA

Engineering Subject

Matter Specialist I

0-2 YRS BS/BA Provides technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, and implementation advice on exceptionally complex problems that necessitate high-level knowledge of the subject matter for effective implementation.

Participates as needed in all phases of software development with emphasis on the planning, analysis, modeling, simulation, testing, integration, documentation and presentation phases.

Engineering Subject

Matter Specialist II

2-4 YRS BS/BA

Engineering Subject

Matter Specialist III

5-7 YRS BS/BA

Engineering Subject

Matter Specialist IV

7-9 YRS BS/BA

ERP Business Analyst I 0-2 YRS BS/BA Under general direction, serves as senior subject matter expert associated with content, ERP Business Analyst II 2-4 YRS BS/BA processes, and procedures associated with

ERP. Defines detailed requirements, analyzes business needs, and validates solutions with the client. Details requirements through product development and other functions to support the project team. Monitors other business analysts in software development methods and processes and implementation of those methods. Evaluates development projects and assists in tailoring the development process to meet the project needs.

ERP Business Analyst III 5-7 YRS BS/BA

ERP Business Analyst IV 7-9 YRS BS/BA

ERP

Business/Architectural

Specialist

12 + YRS BS/BA Adapts functional business requirements and processes to technical solutions based upon comprehensive enterprise application solution sets. Enterprise resource planning and management processes, including but not limited to: knowledge management, investment analysis, data warehousing, e-commerce, return on investment analysis, human resource analysis, material management and logistics, supply chain management, procurement, ordering, manufacturing, decision support, and information dissemination.

ERP Programmer I 0-2 YRS BS/BA Under general supervision, works primarily in

ERP client/server enterprise application.

Designs and develops all aspects of data conversion. Builds application tables, panels, and reports. Codes individual modules and complex functions. Develops application tables, panels, and reports for projects.

Responsible for software integration and external interface development.

Troubleshoots and resolves testing issues.

Responsible for technical documentation.

ERP Programmer II 2-4 YRS BS/BA

ERP Programmer III 5-7 YRS BS/BA

ERP Programmer IV 7-9 YRS BS/BA

Graphics Specialist I ** 0-2 YRS Associates Responsible for graphics design and use, operation, and setup of computer graphic systems for business communications.

Executes graphic projects and assists in

Graphics Specialist II ** 2-4 YRS Associates coordination of all graphic production scheduling. Coordinates production support with outside vendors, as needed. Ensures that graphic projects are completed on time, within budget, and to user’s satisfaction.

Graphics Specialist III ** 5-7 YRS Associates Interfaces with users to determine scope of project and best graphic medium. Trains other personnel in proper use of computer graphic equipment. Troubleshoots computer equipment problems and performs minor preventive maintenance. Frequently reports to a department manager or information systems management.

Help Desk Coordinator I ** 0-2 YRS Associates Under general supervision, responds to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation, and resolution steps.

Typically is able to resolve less complex problems immediately, while more complex problems are assigned to senior level support.

May involve use of problem management database and help desk systems.

Help Desk Coordinator II

2-4 YRS Associates

Help Desk Coordinator III

5-7 YRS Associates

Help Desk Manager 9 YRS BS/BA Has overall responsibility for help desk operations associated with the identification, prioritization and resolution of reported problems. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked and resolved appropriately. May maintain responsibility for development, maintenance and integrity of help desk software.

Help Desk Support

Services Specialist I **

0-2 YRS BS/BA Under general direction, provides second-tier support to end users for either PC, server, or mainframe applications and hardware.

Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems.

Maintains currency and highest level of technical skill in field of expertise.

Help Desk Support

Services Specialist II **

2-4 YRS BS/BA

Help Desk Support

Services Specialist III **

5-7 YRS BS/BA

Information Assurance

Development Engineer I

0-2 YRS BS/BA Analyzes and defines security requirement for computer systems which may include

Information Assurance

Development Engineer II

2-4 YRS BS/BA mainframes, workstations, and personal computers. Designs, develops, engineers, and implements solutions that meet security requirements. Provides integration and implementation of the computer system security solution.

Information Assurance

Development Engineer III

5-7 YRS BS/BA

Information Assurance

Development Engineer IV

7-9 YRS BS/BA

Information Assurance

Engineer I

0-2 YRS BS/BA Establishes and satisfies complex system-wide information security requirements based upon the analysis of user, policy, regulatory, and resource demands. Supports customers at the highest levels in the development and implementation of doctrine and policies.

Applies know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures.

Information Assurance

Engineer II

2-4 YRS BS/BA

Information Assurance

Engineer III

5-7 YRS BS/BA

Information Assurance

Engineer IV

7-9 YRS BS/BA

Information Systems

Auditor I

0-2 YRS BS/BA Under general direction, audits the most complex new and existing information systems applications to ensure that appropriate controls exist, that processing is efficient and accurate, and that information systems procedures are in compliance with corporate standards. Competent to work at the highest level of all phases of information systems auditing.

Information Systems

Auditor II

2-4 YRS BS/BA

Information Systems

Auditor III

5-7 YRS BS/BA

Information Systems

Training Specialist I

0-2 YRS BS/BA Under general direction, organizes, prepares, and conducts complex training and educational programs for information systems or user personnel. May design and develop in-house programs. Maintains records of training activities, employee progress, and program effectiveness. Competent to work at the highest level of all phases of information systems training.

Information Systems

Training Specialist II

2-4 YRS BS/BA

Information Systems

Training Specialist III

5-7 YRS BS/BA

Information Systems

Training Specialist IV

IT Subject Matter

Specialist

12 + YRS BS/BA Provides extremely high-level subject matter proficiency for work described in the task.

Provides advanced technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, training, and implementation advice on complex problems that require doctorate level knowledge of the subject matter for effective implementation.

LAN Administrator I 0-2 YRS BS/BA Under general direction, responsible for administration and day-to-day operation of organization’s local area network (LAN).

Provides integrated team support and maintenance of LAN hardware and software.

Maintains integrity of the LAN hardware and software. Installs LAN software upgrades, including planning and scheduling, testing and coordination. Studies vendor products to determine those which best meet organization needs; assists in presentation of information to management resulting in purchase, and installation of hardware, software, and telecommunications equipment. Performs

LAN security procedures, including implementing login requests. Evaluates new products and technologies to determine impact on existing system configurations.

Prepares proposals, cot/benefit analyses, and feasibility studies. Provides liaison support between the PC/LAN team, vendors and internal support group as needed.

LAN Administrator II 2-4 YRS BS/BA

LAN Administrator III 5-7 YRS BS/BA

LAN Administrator IV 7-9 YRS BS/BA

LAN/WAN Administrator I 0-2 YRS BS/BA Monitors LAN, WAN, and servers. Provides batch monitoring, tape back-up, and restoration. Administers mail system and implements new database architecture.

Monitors and conducts performance evaluation of networks. Supports, installs, maintains, and troubleshoots all local area and wide area networking devices and related software for branch offices and internal and external networks.

LAN/WAN Administrator II 2-4 YRS BS/BA

LAN/WAN Administrator III 5-7 YRS BS/BA

LAN/WAN Administrator

IV

7-9 YRS BS/BA

LAN/WAN/MAN

Administrator I

0-2 YRS BS/BA Monitors LAN, WAN, MAN, and servers.

Provides batch monitoring, tape backup, and

LAN/WAN/MAN

Administrator II

2-4 YRS BS/BA restoration. Supports, installs, maintains, and troubleshoots all local area and wide area networking devices and related software for branch offices and internal and external networks.

LAN/WAN/MAN

Administrator III

5-7 YRS BS/BA

LAN/WAN/MAN

Administrator IV

7-9 YRS BS/BA

Network Engineer I 0-2 YRS BS/BA Under general direction, manages the purchase, installation, and support of network communications, including LAN/WAN systems. Responsible for evaluating current systems. Works on complex problems where analysis of situation requires in-depth evaluation of various factors. Plans large-scale systems projects through vendor comparison and cost studies. Provides work leadership and training to lower level network engineers. Requires expert knowledge of

LAN/WAN systems, networks, and applications. Typically requires at least five years of experience.

Network Engineer II 2-4 YRS BS/BA

Network Engineer III 5-7 YRS BS/BA

Network Engineer IV 7-9 YRS BS/BA

Network Operations

Supervisor

10 YRS BS/BA Provides first level guidance/direction (either as a full-time supervisory position or on a project management basis) to network operation and maintenance analysts, technicians, and/or engineers. Performs technical analysis of complex software, hardware, and transmission facility using various diagnostic tools in support of efficient network operations. Provides guidance/direction for engineering efforts and test and evaluation programs. Performs on-site engineering when required. Typically requires five years of experience in operations, maintenance, and sustained engineering of LAN to WAN internetworking.

Frequently reports to a Regional Manager or

Operations Manager.

Network Planning Analyst

I

0-2 YRS BS/BA Under general direction, plans and evaluates complex existing network systems and makes recommendations for resources required to

Network Planning Analyst

II

2-4 YRS BS/BA maintain and/or expand service levels.

Provides highly skilled technical assistance in network planning, engineering, and architecture. Develops technical standards

Network Planning Analyst

III

5-7 YRS BS/BA and interface applications, identifies and evaluates new products, and provides resolution for network problems. May interface with vendors to identify and purchase hardware and software. May function as lead position for other Network

Planning Analysts. Frequently reports to a

Telecommunications Department

Director/Manager or a higher Network

Planning position.

Network Planning Analyst

IV

7-9 YRS BS/BA

Network Systems

Administrator I

0-2 YRS BS/BA Provides system administration of Network, Web, and/or communication systems, including Local Area Network (LAN) and Wide

Area Network (WAN) systems, involving network security. Prepares technical implementation plans that provide integrated solutions including actions, milestones, timelines and critical paths required for complete solutions.

Network Systems

Administrator II

2-4 YRS BS/BA

Network Systems

Administrator III

5-7 YRS BS/BA

Network Systems

Administrator IV

7-9 YRS BS/BA

Network Systems

Manager

10 + YRS BS/BA Supervises all personnel engaged in the operation and support of network facilities, including all communications equipment in large scale or multi-shift operations.

Supervises complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities.

Network/Hardware

Support Technician I

0-2 YRS Associates Monitors and responds to hardware, software, and network problems. Provides the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Monitors and controls the performance and status of the network resources.

Network/Hardware

Support Technician II

2-4 YRS Associates

Network/Hardware

Support Technician III

5-7 YRS Associates

Network/Hardware

Support Technician IV

7-8 YRS Associates

Operations Systems

Manager

10 + YRS BS/BA Provides assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, operations support, operating systems programming, system security policy procedures, and/or web strategy and operations. Provides input to policy level discussions regarding standards and budget constraints.

Project Engineer I 0-2 YRS BS/BA Manages long-term IT engineering projects.

Performs engineering design evaluations and works to complete projects within budget and scheduling restraints. Develops, implements, and monitors information systems policies and controls to ensure data accuracy, security, and regulatory compliance. Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to determine and address problems.

Project Engineer II 2-4 YRS BS/BA

Project Engineer III 5-7 YRS BS/BA

Project Engineer IV 7-9 YRS BS/BA

Project Manager I 5-7 YRS BS/BA Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. Takes projects from original concept through final implementation.

Interfaces with all areas affected by the project including end users, computer services, and client services. Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems.

Project Manager II 7-9 YRS BS/BA

Project Manager III 10 - 14

YRS

BS/BA

Quality Assurance Analyst

I

0-2 YRS BS/BA Under general direction, carries out procedures to ensure that all information systems, products and services meet

Quality Assurance Analyst

II

2-4 YRS BS/BA organization standards and end-user requirements. Performs and leads tests of software to ensure proper operation and freedom from defects. May create test data for applications. Documents and works to resolve all complex problems. Reports progress on problem resolution to management. Devises improvements to current procedures and develops models of possible future configurations. Acts as information resource about assigned areas to technical writers and other Quality Assurance

Analysts. Performs complex workflow analysis and recommends quality improvements.

Frequently reports to a Quality Assurance

Manager.

Quality Assurance Analyst

III

5-7 YRS BS/BA

Quality Assurance Analyst

IV

7-9 YRS BS/BA

Security Coordinator I 0-2 YRS BS/BA Coordinates, develops, and evaluates security programs for an organization.

Security Coordinator II 2-4 YRS BS/BA

Security Coordinator III 5-7 YRS BS/BA

Security Coordinator IV 7-9 YRS BS/BA

Site Manager 10 + YRS BS/BA Provides applications systems analysis and programming activities for a Government site, facility or multiple locations. Prepares long and short-range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources.

Software Architect 10 + YRS BS/BA Works independently designing and developing new software products or major enhancements to existing software. May lead a large development team in the design of highly complex software systems. Acts as highest-level technical expert, addressing problems of systems integration, compatibility, and multiple platforms.