MAS - Sandoval Technology Solutions LLC - 47QTCA18D00LD

General Services Administration Federal Supply Service

Authorized Federal Supply Schedule Price List

Online access to contract ordering information, terms and conditions, up to date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.

Schedule Title: Multiple Award Schedule (MAS) FSC Group: 54151S, 54151HACS (Subgroups: High Value Asset Assessments; Risk and Vulnerability Assessments, Cyber Hunt, Incident Response, Penetration Testing, and Incident Handling)

FSC Class(es)/ Product Code(s):

Large Category Sub Category SIN

PSC

Code NAICS

Information Technology F F05 IT Services 54151HACS DJ01 541519 Information Technology F F05 IT Services 54151S DA01 541519

Contract Number: 47QTCA18D00LD

For more information on ordering from Federal Supply Schedules click on FSS Schedules at

GSA.gov.

Contract Period: 27 September 2018 – 26 September 2028

Company: Sandoval Technology Solutions LLC dba SandTech Solutions

4335 Piedras Dr. W, Suite 205 San Antonio TX 78228

(210) 591-2700 x104

Website: www.sandtechsolutions.com

Contract Administrator: Sonia Montellano

Email: sonia.montellano@sandtechsolutions.com Phone: (210) 663-3976

Business Size: Small Business, Service-Disabled Veteran Owned Small Business, Minority- Owned Small Business, Veteran Owned Small Business

CUSTOMER INFORMATION

1a Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s). Example below.

SIN SIN Title

54151S

IT Professional Services

54151HACS

Highly Adaptive Cybersecurity Services (HACS) Subgroups: High Value Asset Assessments; Risk and Vulnerability Assessments, Cyber Hunt, Incident Response, Penetration Testing, and Incident Handling

OLM

Order-Level Materials

1b Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply: Audio Video/Video Teleconference Operations Technician: $47.60/hour.

1c If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility, and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See I-FSS-600 Pricelist_Appendix 1.

2. Maximum order: $500,000 for all SINs

3. Minimum order:$100

4. Geographic coverage (delivery area): Domestic

5. Point(s) of production: Same as company address

6. Discount from list prices or statement of net price:

● Prices listed are net, discounts have been deducted and the industrial funding fee has been added

7. Quantity discounts: .5% ($500,000 - $1,000,000) 1% (>$1,000,001)

8. Prompt payment terms:

● 1.75% 10 days, Net 30

Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.”

9. Foreign items:

● Not applicable

10a. Time of delivery: To be negotiated at the task order level.

10b. Expedited delivery:

● Not Available

10c. Overnight and 2-day delivery: Not Applicable

10d. Urgent Requirements: To be negotiated at the task order level.

11. F.O.B point(s):

Destination

12a. Ordering address(es): Same as company address

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation

(FAR) 8.405-3.

13. Payment address(es): Same as company address

14. Warranty provision: Not Applicable

15. Export packing charges: Not Applicable

16. Terms and conditions of rental, maintenance, and repair: Not Applicable

17. Terms and conditions of installation: Not Applicable

18a. Terms and conditions of repair parts: Not Applicable

18b. Terms and conditions for any other services: Not Applicable

19. List of service and distribution points: Not Applicable

20. List of participating dealers: Not Applicable

21. Preventive maintenance: Not Applicable

22a. Special attributes: Not Applicable

22b. Section 508 compliance: Not Applicable

23. Unique Entity Identifier (UEI) number: J5D2AFJK2ED3

24. Notification regarding registration in System for Award Management (SAM) database:

Registered, and Registration valid to 9/19/2026

I-FSS-600 Pricelist_Appendix 1

54151S Labor Categories

No

Commercial Labor

Category Min Exp Functional Responsibility

Minimum Educational & Cert Reqts

Applications Programmer, Senior 5 years

Responsible for devising or modifying procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results.

Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and documenting programs. May lead and direct the work of others.

Bachelor's degree

Applications Systems Analyst, Senior 7 years

Responsible for formulating/defining system scope and objectives based on user needs. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Prepares detailed specifications from which programs will be written. Analyzes and revises existing system logic difficulties and documentation as necessary. May use CASE tools.

Bachelor's degree

Associate Professional 1 3 years

Develops, analyzes, evaluates, advises on, and/or improves the effectiveness of work methods and procedures, organizations, manpower utilization, distribution of work assignments, delegations of authority, management controls, information and documentation systems, and similar functions of management.

Bachelor's degree

Audio Video/Video Teleconference Engineering Specialist 3 years

Responsible for the design and implementation of new AV and/or VTC systems. This includes gathering requirements, making recommendations, creating a system design, drafting statements of work, signal flow drawings, sole source documentation (when required), coordination of infrastructure requirements, coordination of installation, and project acceptance and testing.

Associate degree and Security +

Audio Video/Video Teleconference Operations Technician 2 years

The audio video operations technician is responsible for the daily support, repair, and maintenance of 120 audio visual equipped conference rooms and 100 VTC devices.

High School Diploma

Citrix Administrator 5 years

Experience in designing and implementing a Citrix environment and the setup and management of a Citrix Access Gateway and NetScaler. Must possess in-depth product knowledge, including implementation of advanced features and additional functions such as monitoring, optimizing and troubleshooting the current version of XenApp 6.5; demonstrated skills in Citrix XenApp 7.x, Citrix Provisioning Server, Citrix XenDesktop, Citrix XenServer, VMWare vSphere, Microsoft Active Directory, Microsoft windows operating systems, and Wyse Thin Client solutions.

Bachelor’s degree and Security + certification

Computer Security Specialist, Senior 5 years

Responsible for using current information security technology disciplines and practices to ensure the confidentiality, integrity and availability of corporate information assets in accordance with established standards and procedures. Develops and maintains knowledgebase on changing regulatory, threat, and technology landscapes to continually develop or maintain security policies and standards, and ensure compliance throughout the organization.

Bachelor's degree and

CISSP

certification

Computer Systems Analyst, Senior 7 years

Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organization's application systems. Consults with users to identify current operating procedures and to clarify program objectives. May be expected to write documentation to describe program development, logic, coding, and corrections. Writes manuals for users to describe installation and operating procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others.

Bachelor's degree

Configuration Management Specialist, Senior 7 years

Under general direction, responsible for effectively tracking, logging, categorizing, and maintaining changes made against the accepted baseline(s) standards. Develops, distributes, and tracks all change packages resulting from approved Configuration Control Board action.

Bachelor's degree

Cyber Security Analyst, Interm Cyber Protection Team 4 years

Identifies and resolves highly complex issues to prevent cyber attacks on information systems and to keep computer information systems secure from interruption of service, intellectual property theft, network viruses, data mining, financial theft, and theft of sensitive customer data, allowing business to continue as normal. Designs, installs, and manages security mechanisms that protect networks and information systems against hackers, breaches, viruses, and spyware. Responds to incidents, investigates violations, and recommends enhancements to plug potential security gaps.

Associate degree

Cyber Security Analyst, Sr Cyber Protection Team 5 years

Identifies and resolves highly complex issues to prevent cyber attacks on information systems and to keep computer information systems secure from interruption of service, intellectual property theft, network viruses, data mining, financial theft, and theft of sensitive customer data, allowing business to continue as normal. Designs, installs, and manages security mechanisms that protect networks and information systems against hackers, breaches, viruses, and spyware. Responds to incidents, investigates violations, and recommends enhancements to plug potential security gaps.

Leads and directs the work of others.

BS or BA equivalent

Cybersecurity Engineer 1 5 years

Develops and designs security solutions to maintain confidentiality, integrity, and availability of information throughout the enterprise. Identifies, plans, and documents improvements to security controls currently in place.

Develops and documents recommendations and courses of action (COAs) to solve complex cybersecurity problems. With minimal guidance, conducts cybersecurity engineering research and analysis and provides recommendations for the implementation of security mechanisms.

Bachelor's degree and IAM Level I certification

Cybersecurity Engineer 2 10 years

Develops and designs security solutions to maintain confidentiality, integrity, and availability of information throughout the enterprise. Identifies, plans, and documents improvements to security controls currently in place.

Develops and documents recommendations and courses of action (COAs) to solve complex cybersecurity problems. With no guidance, conducts cybersecurity engineering research and analysis, provides recommendations for the implementation of security mechanisms, and provides educational briefings on the recommended cybersecurity mechanisms.

Bachelor's degree and IAM Level 2

Cybersecurity Engineer 3 15 years

Develops and designs security solutions to maintain confidentiality, integrity, and availability of information throughout the enterprise. Identifies, plans, and documents improvements to security controls currently in place.

Develops and documents recommendations and courses of action (COAs) to solve complex cybersecurity problems.

Develops and delivers articulate and effective briefings/presentations on complex cybersecurity engineering topics as applicable to assigned projects to any size audience that may include high-level decision makers.

Bachelor's degree and IAM Level 2 certification

Cybersecurity Network Architect 1 5 years

Assists with the design and implementation of Local Area Networks (LAN), Wide Area Networks (WAN), intranets, extranets, and other data communications networks.

Develops enterprise, network, and security architecture designs for all layers of the architecture, including business, data, technology, and services throughout the entire systems engineering and development life cycles. Performs network modeling, analysis, and planning. Researches and recommends network and data communications hardware and software. With minimal guidance, develops functional requirements and specification documents.

Bachelor's degree and IASAE Level 1 certification

Cybersecurity Network Architect 2 10 years

Assists with the design and implementation of Local Area Networks (LAN), Wide Area Networks (WAN), intranets, extranets, and other data communications networks.

Develops enterprise, network, and security architecture designs for all layers of the architecture, including business, data, technology, and services throughout the entire systems engineering and development life cycles. Performs network modeling, analysis, and planning. Researches and recommends network and data communications hardware and software. With no guidance, develops functional requirements and specification documents. Develops and designs infrastructures necessary to support system development strategies and technology roadmaps. Advises on the feasibility of potential future projects to the Government Program Manager

Bachelor's degree and IASAE Level 1 certification

Database Analyst, Senior 5 years

Responsible for designing, implementing and maintaining complex databases with respect to JCL, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods. Includes maintenance of database dictionaries, overall monitoring of standards and procedures, and integration of systems through database design.

Bachelor's degree

Disaster Recovery Administrator, Senior 5 years

Under general direction, designs and administers programs to include policies, standards, guidelines, training programs, and a viable quality assurance process for disaster recovery.

Under general direction, reviews the testing and implementation of software, data systems, and data networks to ensure that the integrity and security of electronic data and data systems are adequately protected.

Bachelor's degree

Electronic Data Interchange (EDI) Specialist, Senior 5 years

Analyzes, designs, and develops specifications for enhancements and extensions with EDI application interfaces and maps. Coordinates EDI testing and trading partner implementation initiatives. Familiar with standard concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others.

Bachelor's degree

Functional Expert, Senior 7 years

Responsible for providing analytical skills to support process improvement, specialized studies, and definition of requirements. Typical duties include analysis, planning, developing requirements documents, building functional models, developing procedures, developing functional architectures, and other related management and technical duties. Requires expertise in specialty area.

Master's degree

21 Graphic Artist 2 5 years

Provides end-users with recommendations and in-depth graphic artist support for the development of documents, briefings, and websites with no guidance. Revises subject matter for graphic presentation, selecting materials and processes, and designs format with no guidance.

Bachelor's degree

Help Desk Support Service Specialist - (Hardware Maintenance) 2 years

Identify, manage, escalate, and resolve technical issues.

Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.

Troubleshoot all information technology issues, including software, hardware, and networking.

Monitor installed systems, identify problems, and take corrective action.

High School Diploma

Help Desk Support Specialist, Senior 5 years

Under general direction, provides second-tier support to end-users for PC, server, mainframe applications, and hardware.

Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

Associate degree

IA Compliance Agent (C&A Packaging) 3 years

Document existing and proposed information architecture to convey compliance, problems, and solutions. Resolve incidents and breaches, mitigating problems, and informing key personnel. Analyze networks to identify vulnerabilities and reduce breaches. Develop and implement scanning and certification plans for network control and maintenance.

BS or BA equivalent

IA Security Specialist 3 years

Installs, configures and maintains organization's operating systems. Analyzes and resolves problems associated with host, network, and server hardware, and with web and application software. Detects, diagnoses, and reports security risks on networks and computer systems. Performs a wide variety of tasks in software/hardware maintenance and operational support of networked systems.

Bachelor's degree

Information Security Specialist 2 years

Support and implement security measures for the organization. Responsible for analyzing existing security procedures and suggesting changes/areas of improvement.

Research security measures and concerns to develop effective strategies to mitigate security risks, as well as develop systems and techniques to handle sensitive information.

BS or BA equivalent

Information Technology Specialist 1 2 years

Performs entry-level IT administration and functions such as, user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades. Assists with the planning and coordination of software and applications upgrades, and Hypertext Markup Language (HTML) and Web development.

Installs, upgrades, and configures personal computers and peripherals including modems, printers, disk drives, memory and other system boards, keyboards, and monitors. Provides initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and infrastructure components. Addresses and resolves basic incidents and requests and logs all incidents and requests

Bachelor's degree and IAT Level 1

Information Technology Specialist 2 5 years

Conducts individual and group training sessions and demonstrates how to use computer programs. Develops, prepares, and evaluates training program outlines, training manuals, instructions, reference manuals, and other materials.

Provides training related to computerized applications.

Supports older technology during transition phases and tests new equipment, software, and technologies for replacement.

Monitors and distributes helpdesk calls and assists with report programming. Develops high-level system design diagrams, program design, coding, testing, debugging and documentation. Conducts quality assurance reviews and the evaluation of existing and new software products

Bachelor's degree and IAT Level 2 certification

Information Technology Specialist 3 10 years

Possesses demonstrated expert-level experience in planning and managing large-scale upgrades, planning and scheduling large-scale migration activities, designing, installing, configuring, operating LANs and WANs, and providing expert administrative skills to solve challenging IT issues. Effectively communicates, coordinates efforts, and establishes customer relations. Provides top-level technical expertise, including performing in-depth and complex software systems programming and analysis. Creates detailed design specifications for use by software development staff members

Bachelor's degree and IAT Level 2 certification

Knowledge Management Specialist 2 5 years

Integrates information from departments and functions throughout the organization to facilitate easy access, sharing, and dissemination of information with internal business partners and external customers. Trains and educates front-end users of the knowledge management tools. Develops reports as required to support operations, write knowledge content as required, and prepare presentations for senior management to support recommended changes, new initiatives or enhancements. Monitors solution benefits and key measures of success to ensure that ongoing benefits are realized and facilitates development of controls with business partners through streamlining processes and system automation. Supports all positions with appropriate analysis and backup materials; collaborates across many business units to communicate complex concepts.

Bachelor’s degree

Network Administrator, Senior 5 years

Build, configure, and troubleshoot local area network (LAN), wide area network (WAN), and other company networks.

Diagnose and correct network systems issues. Provide hands-on network administration support, network maintenance and operations support. Recommend networking software and hardware enhancements.

Bachelor’s

Network Engineer 1 2 years

With minimal guidance, designs, proposes, and implements solutions, including writing recommendations and specifying equipment for networks. Provides technical assistance for the coordination of installation, upgrades, or deployment projects, including on-site direction for additional network engineers.

Assists in troubleshooting difficult or time-sensitive problems.

Provides unique area of expertise when communicating the benefits of specific technologies. Configures, installs, and troubleshoots centralized network infrastructure such as routers, hubs, switches, etc.

Bachelor's degree and IAM Level 1

Engineer 2 5 years

Applies Network Engineering principles, methods, and tools for integrating components (for example, network equipment, protocols, telephony) to develop a functional system or prototype to test the security of computer networks. With no guidance, deploys, configures, improves, and supports scalable production and corporate network infrastructure following enterprise best practices. Possesses an in-depth understanding of Network Infrastructure Design as it relates to the architecture/topology of software/hardware/networks, including LANS/WANS, their components and associated protocols and standards, and how they integrate with one another. Performs data/information management in coordination with other team members.

Bachelor's degree and IASAE Level 2 certification

Network Infrastructure Specialist, Intermediate 3 years

Responsible for monitoring the Local and Wide Area Network (LAN/WAN), including the planning, analysis, acquisition, design, development, implementation, quality assurance, configuration, installation, integration, maintenance testing, operational integrity, and/or management of networked systems for the transmission of information in voice, data, and/or video formats.

Associate degree

Network Infrastructure Specialist, Senior 7 years

Responsible for monitoring the Local and Wide Area Network (LAN/WAN), including the planning, analysis, acquisition, design, development, implementation, quality assurance, configuration, installation, integration, maintenance testing, operational integrity, and/or management of networked systems for the transmission of information in voice, data, and/or video formats.

Bachelor’s degree

Network Operations SME, Cyber Protection Team 7 years

Responsible for detecting and emulating network infrastructure adversary TTPs to defend against physical or logical access to network components including wireless technologies with emphasis on Cyber Training. Trained in gaining or defending against physical or logical access to network components including wireless technologies;

understands, detects and emulates network infrastructure adversary tactics, techniques and procedures.

BS or BA equivalent

Network Specialist 4 years

Recommend, install, configure, maintain, and upgrade all computer and networking software and hardware for use in an office, department, or small company. Install, configure, maintain, upgrade, and troubleshoot file, email, and authentication servers, as well as Internet access and other networked services. Assist users with software, hardware, and connectivity issues. Monitor network and systems for performance, security, and other issues.

Associate degree

Network Support Technician - Intermediate (Cable Technician) 3 years

Responsible for installation, repair, operation and maintenance of inside cable system and telephone installation in a large scale environment. Must have experience with performing life-cycle evaluations and recommend solutions.

Must have experience with network test and troubleshooting tools to include packet analyzers, Fluke network tester (OneTouch, Optiview, and Waverunner); network management systems and operations support systems.

Associate degree

Network Technician Entry 2 years

Participate in disaster recovery and capacity management.

Install, monitor, and repair network infrastructure, including routers, switches, wireless access point, cabling, and related equipment and software.

Associates degree

Network Technician Intermediate 4 years

Participate in disaster recovery and capacity management.

Install, monitor, and repair network infrastructure, including routers, switches, wireless access point, cabling, and related equipment and software.

Associates

Program Manager, Senior 8 years

Responsible for the operational planning, establishment, execution, and evaluation of a multifaceted program/project typically consisting of a set of closely related subprograms or appropriate to the area of expertise.

Bachelor’s degree, preferably Master’s degree, PMP certification

Project Manager 1 5 years

Responsible for all project management aspects of the development and implementation of assigned projects.

Develops detailed work plans, schedules, project estimates, resource plans, and status reports for assigned projects with minimal guidance. Conducts project meetings and is responsible for project tracking and analysis. Recommends and takes action to direct the analysis and solutions of problems.

Bachelor's degree

SharePoint Developer 1 3 years

Provides technical assistance for analyzing user needs, translating them into requirements, and developing associated SharePoint solutions. Designs and develops web parts, InfoPath forms, Microsoft Office integration applications, workflows, page templates, branding customizations, FAST search scopes, and web services with minimal guidance.

Creates connections to systems allowing the display of dashboards using components such as Excel, SQL Reporting Service, etc., with minimal guidance.

High School Diploma

SharePoint Developer 2 6 years

Designs and develops web parts, InfoPath forms, Microsoft Office integration applications, workflows, page templates, branding customizations, FAST search scopes, and web services with no guidance. Creates connections to systems allowing the display of dashboards using components such as Excel, SQL Reporting Service, etc., with no guidance.

High School Diploma

Software Developer 1 2 years

Provides technical assistance for analyzing user needs, translating them into requirements, and developing associated software solutions. Coordinates and collaborates with a team of Integrators, Testers, and Network Engineers to meet criteria for each requirement. Develops code, tests, and debugs new software or enhancements to existing software. Provides technical support in the evaluation of software development and writes technical documentation. Makes recommendations for improving documentation and development process standards. Assists with developing and executing test procedures for prototype components. Writes and reviews software and system documentation and software user manuals. Develops research solutions by analyzing system performance standards, conferring with users or system engineers; analyzing system flow, data usage and work processes; and investigating problem areas.

Bachelor's degree

Software Developer 2 5 years

Designs, develops, enhances, debugs, integrates, and implements software. Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on user requirements. Designs or implements complex algorithms requiring adherence to strict timing, system resource, or interface constraints; performs quality control on team products. Confers with system engineers and hardware engineers to derive requirements and to obtain information on project limitations and capabilities, performance requirements, and interfaces. Oversees one or more software application development teams and ensures the work is completed in accordance with constraints of the software development process being used on any particular project and deliver solutions.

Subject Matter Expert 1 5 years

Applies subject matter knowledge to design, development, integration, installation, documentation implementation and maintenance of specialized technical and engineering software as required. Resolves problems, which require an intimate knowledge of the related technical subject matter.

Applies principle and methods of the subject matter to specialized solutions. Includes but not limited to:

cybersecurity, acquisition, environmental, scientific, engineering and logistical support activities.

Associate degree

Subject Matter Expert 3 7 years

Applies subject matter knowledge to design, development, integration, installation, documentation implementation and maintenance of specialized technical and engineering software as required. Resolves problems, which require an intimate knowledge of the related technical subject matter.

Applies principle and methods of the subject matter to specialized solutions. Includes but not limited to:

cybersecurity, acquisition, environmental, scientific, engineering and logistical support activities.

Bachelor's degree

49 System Architect 5 years

Oversee the development of future component architectures and migration plans. Conceive, design, prototype, and test new methods, algorithms, and models. Define and enforce appropriate technical standards and procedures. Lead the research and development of new software products and applications. Define system, technical and application architectures for major areas of development.

BS or BA equivalent

Systems Administrator 1 3 years

Organizes and directs the configuration and operation of information management systems. Provides the day-to-day system administration to include system and resource optimization, and user assistance. Provides advice and assistance to users in accessing and using business systems.

Coordinates the daily activities of configuration and operation of business systems. Performs system capacity analysis and planning. Responds to users’ needs in a timely manner.

High School Diploma and IAT Level 1 certification

Systems Administrator 2 6 years

Manages the daily activities of configuration and operation of systems and performs system capacity analysis and planning.

Maintains servers, creates monitoring reports and logs, and ensures functionality of system links. Monitors systems for acceptable performance and user accessibility, establishes back-ups, and monitors systems security. Supervises technical staff; develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the customer organization. Performs multiple tasks concurrently and responds to emergency situation effectively.

High School Diploma and IAT Level 1 certification

Systems Administrator 3 10 years

Performs system capacity analysis and planning, maintains servers, creates monitoring reports and logs, and ensures functionality of system links. Performs configuration management and documentation of network and system topologies. Prepares technical implementation plans that provide integrated solutions, including actions, milestones, timelines, and critical paths required for complete solutions.

Possesses comprehensive knowledge of the organization’s hardware, software, and network components in addition to knowledge of programming languages and operating systems, current equipment and technologies in use, enterprise backup and recovery procedures, and system performance monitoring tools. Plans, organizes, and documents complex system design activities and configure systems to be consistent with the organizational policies and procedures.

High School Diploma and IAT Level 1

Systems Analyst 2 5 years

Specialized Experience includes the analysis and design of business applications on complex, large-scale systems, including experience in data base management concepts.

Knowledge of state-of-the-art storage and retrieval methods is required, as well as the ability to formulate specifications for computer programmers to use in coding, testing, and debugging of computer programs. Systems analysis experience designing technical applications on computer systems.

Bachelor's degree

Systems Analyst 3 7 years

Specialized Experience includes the analysis and design of business applications on complex, large-scale systems, including experience in data base management concepts.

Knowledge of state-of-the-art storage and retrieval methods is required, as well as the ability to formulate specifications for computer programmers to use in coding, testing, and debugging of computer programs. Systems analysis experience designing technical applications on computer systems. Supervises other systems analysts.

Bachelor's degree

Systems Engineer 3 years

Installs new software releases, system upgrades, evaluates and installs patches and resolves software related problems.

Performs system backups and recovery. Maintains data files and monitors system configuration to ensure data integrity.

Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.

Primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager.

BS or BA equivalent

Systems Engineer, Senior 5 years

Responsible for performing high-level systems analysis, evaluation, design, integration, documentation, and implementation of very complex applications that require a thorough knowledge of administrative and technical skills.

Directs and participates in all phases of system development with emphasis on planning, analysis, evaluation, integration, testing and acceptance phases (IV&V and DT&E). Applies higher-level business or technical principles and methods to very difficult technical problems to arrive at automated engineering solution. Designs and prepares technical reports and related documentation, and makes charts and graphs to record results.

Bachelor's degree

Systems Requirements Planner 5 years

Oversee baseline configurations for applications, software, and hardware assets. Identify, organize, and control software and hardware configuration changes. Identify and coordinate processes for version management, system build, backup and recovery, archiving, and change management. Support and facilitate auditing and reporting.

Bachelor's degree

Technical Support Specialist (Unit Line MX) 4 years

Coordinates and assigns work projects, such as converting to new hardware or software, and provides other technical support to employees in information processing departments.

Evaluates work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations. Recommends improvements in computer system.

Reviews completed projects or computer programs to ensure that goals are met and that programs are compatible with other programs already in use. Trains workers in use of new software or hardware

Associate

59 Technical Writer 4 years

Track revisions and edits, and maintain files. Review and improve formatting and visual components, and select drawings and specifications. Work with project teams to create documentation for diverse groups. Organize, review, and write materials for clarity and message. Standardize documentation for layout, style, and language, and create templates and scripts to automate as much as possible.

Associate degree

60 Technician 2 years

Identify, manage, escalation, and resolve technical issues.

Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.

Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.

Associate degree

Technology Enabler, Junior 2 years

Installs hardware and software systems as directed. Set up computer hardware and software and ensure security measures are working correctly. Install, configure, troubleshoot, and maintain computer networks to include ethernet, LAN, fiber, copper, and wireless. Provides customers with Tier 1 or 2 technical support over the phone, via email, and in person, when required. Receives, tracks, and maintains and/or repairs equipment. Serves as customer interface to listen to and troubleshoot a variety of computer and networking issues.

Associate degree

Technology Enabler, Senior 5 years

Designs and oversees the installation of hardware and software systems. Quality checks that computer hardware and software and security measures are working correctly.

Quality checks other's work. Designs and oversees the install, configuration, troubleshooting, and maintenance of computer networks to include ethernet, LAN, fiber, copper, and wireless. Provides customers with Tier 1, 2, or 3 technical support over the phone, via email, and in person, when required. Oversees the receipt, tracking, maintenance, and repair of customer equipment. Responsible for the team's customer interaction and resolution of issues.

Bachelor's degree

Telecommunicati ons Server Technician 2 years

Perform telecommunication administrator services, identifying middleware problems. Work with clients and customers to assess technology needs, providing technical information or assistance, resolving Automatic Call Distribution (ACD) related problems. Must have at least one (1) year of specialized experience with Middleware systems supporting call, paging, and wireless messaging systems. Specialized experience must include knowledge of a wide range of communications concepts, principles, and practices, to accomplish work processes through the use of telecommunications devices, methods, services, and facilities.

Associate degree and Security +

Telecommunicati ons System Administrator 2 years

Perform telecommunication administrator services, identifying Automatic Call Distribution (ACD) problems. Work with clients and customers to assess technology needs, providing technical information or assistance, resolving ACD related problems. Must have at least one (1) year of specialized experience with ACD systems. Specialized experience must include knowledge of a wide range of communications concepts, principles, and practices, to accomplish work processes through the use of telecommunications devices, methods, services, and facilities.

Associate degree and Security +

65 Test Engineer 1 5 years

Conducts test, evaluation, and analysis activities with minimal guidance. Provides content towards the development of test and evaluation plans and test procedures. Tests software applications for operational deployment throughout the entire systems’ life cycle. Contributes to test and evaluation planning and preparation activities. Performs tests and experimentation in support of test activities/ experimentations to include test architecture development, equipment calibrations, repairs, modifications, and adjustments to support task objectives.

Analyzes capabilities for potential vulnerabilities that may result from improper system configuration, hardware or software flaws, or operational weaknesses.

Bachelor's degree and IAM Level 1 certification

66 Test Engineer 2 10 years

Conducts test, evaluation, and analysis activities with no guidance. Provides substantive content towards the development of test and evaluation plans and test procedures.

Substantively contributes to the planning and development of test environments that are to be integrated into the test enterprise architecture. Conducts prototype assessments in field environments, operates test instrumentation, and supports remote testing.

Bachelor's degree and IAM Level 1 certification

Training Specialist (Cyber Trainer) (Curriculum Development) 5 years

Identify training needs that is aligned to company's vision.

Develop training coursework including creation of technical classes. Conduct educational programs in information technology and systems. Observe and report employee progress and program effectiveness.

BS or BA equivalent

68 Web Developer 2 6 years

With no guidance, designs and builds web sites using a variety of graphics software applications, techniques, and tools. Designs and develops substantive user interface features, site animation, and special effects elements.

Contributes substantive content to the design group’s efforts to enhance the look and feel of the organization’s on-line offerings.

High School Diploma and

54151HACS Labor Categories

No.

Commercial Labor

Category Min Exp Functional Responsibility

Minimum Educational & Cert Reqts

All Source Intelligence Analyst, Cyber Protection Team 3 years

Compare data, identify discrepancies, and flag suspect findings. Review intelligence data and make recommendations. Identify sources for intelligence data and incorporate them into the data stream. Advise on how to improve data, conclusions, and processes. Must have knowledge of Operations Security procedures; the different Intelligent Disciplines; the Intelligence Cycle; the Intelligence Production Process.

BS or BA equivalent

Applications Programmer, Senior 5 years

Responsible for devising or modifying procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results.

Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and documenting programs. May lead and direct the work of others.

Applications Systems Analyst, Senior 7 years

Responsible for formulating/defining system scope and objectives based on user needs. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Prepares detailed specifications from which programs will be written. Analyzes and revises existing system logic difficulties and documentation as necessary. May use CASE tools.

Bachelor's degree

Citrix Administrator 5 years

Experience in designing and implementing a Citrix environment and the setup and management of a Citrix Access Gateway and NetScaler. Must possess in-depth product knowledge, including implementation of advanced features and additional functions such as monitoring, optimizing and troubleshooting the current version of XenApp 6.5; demonstrated skills in Citrix XenApp 7.x, Citrix Provisioning Server, Citrix XenDesktop, Citrix XenServer, VMWare vSphere, Microsoft Active Directory, Microsoft windows operating systems, and Wyse Thin Client solutions.

Bachelor’s degree and Security + certification

Computer Security Specialist, Senior 5 years

Responsible for using current information security technology disciplines and practices to ensure the confidentiality, integrity and availability of corporate information assets in accordance with established standards and procedures. Develops and maintains knowledgebase on changing regulatory, threat, and technology landscapes to continually develop or maintain security policies and standards, and ensure compliance throughout the organization.

Bachelor's degree and

CISSP

certification

Computer Systems Analyst, Senior 7 years

Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organization's application systems. Consults with users to identify current operating procedures and to clarify program objectives. May be expected to write documentation to describe program development, logic, coding, and corrections. Writes manuals for users to describe installation and operating procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others.

Bachelor's degree

Configuration Management Specialist, Senior 7 years

Under general direction, responsible for effectively tracking, logging, categorizing, and maintaining changes made against the accepted baseline(s) standards. Develops, distributes, and tracks all change packages resulting from approved Configuration Control Board action.

Bachelor's degree

Cyber Analysis Enabler 5 years

Use technical skills to help respond to threats and emergency security incidents in a timely manner. Help develop solutions or improvements to prevent malicious activity. Use knowledge of computers and electronics to monitor and analyze data from various security systems. Effectively communicate security information to fellow analysts and customers.

CompTIA Security +.

Bachelor's degree

Cyber Analysis Enabler, Senior 7 years

Use technical skills to help respond to threats and emergency security incidents in a timely manner. Help develop solutions or improvements to prevent malicious activity. Use knowledge of computers and electronics to monitor and analyze data from various security systems. Effectively communicate security information to fellow analysts and customers. CISSP certification.

Bachelor's degree

Cyber Engineering Enabler, Senior 7 years

Lead team in engineering solutions or improvements to prevent malicious activity. Use strong knowledge of computers and electronics to monitor and analyze data from various security systems. Effectively communicate security information to fellow analysts and customers. Use technical skills to respond to threats and emergency security incidents in a timely manner.

11 Cyber Planner 5 years

Develops and implements advanced cyber defense solutions and changes for organizations, safeguards the corporate infrastructure from infiltrations of exfiltration, and assures that the system is built to specification and is deployed successfully. Designs, maintains, and operates highly complex and high secure communications network environments. Performs in-depth network security analysis, and conducts preliminary incident response, event analysis, and threat intelligence. Reviews security events that could be a detriment to the organization's overall security stance.

BS or BA equivalent

Cyber Planner (Lead) Cyber Protection Team 7 years

Develops and implements advanced cyber defense solutions and changes for organizations, safeguards the corporate infrastructure from infiltrations of exfiltration, and assures that the system is built to specification and is deployed successfully. Designs, maintains, and operates highly complex and high secure communications network environments. Performs in-depth network security analysis, and conducts preliminary incident response, event analysis, and threat intelligence. Reviews security events that could be a detriment to the organization's overall security stance.

Leads and directs the work of others.

BS or BA equivalent

Cyber Security Analyst, Interm Cyber Protection Team 4 years

Identifies and resolves highly complex issues to prevent cyber attacks on information systems and to keep computer information systems secure from interruption of service, intellectual property theft, network viruses, data mining, financial theft, and theft of sensitive customer data, allowing business to continue as normal. Designs, installs, and manages security mechanisms that protect networks and information systems against hackers, breaches, viruses, and spyware. Responds to incidents, investigates violations, and recommends enhancements to plug potential security gaps.

Associate degree

Cyber Security Analyst, Sr Cyber Protection Team 5 years

Identifies and resolves highly complex issues to prevent cyber attacks on information systems and to keep computer information systems secure from interruption of service, intellectual property theft, network viruses, data mining, financial theft, and theft of sensitive customer data, allowing business to continue as normal. Designs, installs, and manages security mechanisms that protect networks and information systems against hackers, breaches, viruses, and spyware. Responds to incidents, investigates violations, and recommends enhancements to plug potential security gaps.

Leads and directs the work of others.

BS or BA equivalent

Cyber Subject Matter Expert, Senior 7 years

Provides high level subject matter proficiency for work described in the task. Provides advanced technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, training, and implementation advice on complex problems that require doctorate level knowledge of the subject matter for effective implementation.

Bachelor's degree and DoD 8570 IAT Level III

Cybersecurity Developer 1 5 years

Develops security software with minimal guidance. Identifies and develops improvements to security controls currently in place with minimal guidance. Contributes to the development of tests plans and evaluation reports, and assists during activities for testing software security mechanisms for operation effectiveness and deployment readiness. Assists in the conduct of vulnerability assessments and penetration test activities. Evaluates processes and procedures to integrate and enhance security capabilities in test and operational environments

Bachelo…