MAS - Crystal Management, LLC - 47QTCA18D00H7

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

Online access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!®, a menu-driven database system. The Internet address for GSA Advantage!® is http://www.gsaadvantage.gov

Schedule Title: MULTIPLE AWARD SCHEDULE (MAS) FSC Group: LARGE CATEGORY: INFORMATION TECHNOLOGY; SUBCATEGORY: IT SERVICES PSC Class: D399 Contract Number: 47QTCA18D00H7 Contract Period: August 3, 2023 through August 2, 2028 Business Size: Small

Current through Refresh 0015 For more information on ordering from Federal Supply Schedules click on FSS Schedules at: http://fss.gsa.gov/.

Crystal Management, LLC 3400 Stately Oaks Lane Duluth, Georgia 30097 Phone: 703-582-4234

Fax: 800-211-8729 www.cmitmanage.com

Contract Administration: John Lehman, President Email: jlehman@cmitmanage.com

Business Size/Status: Service-Disabled Veteran Owned Small Business (SDVOSB) http://www.cmitmanage.com/ mailto:jlehman@cmitmanage.com

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Table of Contents Customer Information

Information Technology (IT) Professional Services (SIN 54151S) - Terms and Conditions

Information Technology (IT) Professional Services (SIN 54151S) - Price List

Information Technology (IT) Professional Services (SIN 54151S) - Labor Category Descriptions

Highly Adaptive Cybersecurity Services (HACS) (SIN 54151HACS) - Terms and Conditions

Highly Adaptive Cybersecurity Services (HACS) (SIN 54151HACS) - Price List

Highly Adaptive Cybersecurity Services (HACS) (SIN 54151HACS) – Labor Category Descriptions https://www.google.com/imgres?imgurl=https://cdn.freebiesupply.com/logos/large/2x/gsa-logo-png-transparent.png&imgrefurl=https://freebiesupply.com/logos/gsa-logo-2/&docid=699bfT6Nc138cM&tbnid=2oPdVu-V9hAfUM:&vet=10ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw..i&w=2400&h=2400&bih=540&biw=1146&q=gsa%20logo&ved=0ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw&iact=mrc&uact=8

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Customer Information

1. Awarded Special Item Numbers (SINs)

Special Item Number (SIN)

Description

54151HACS Penetration Testing - Penetration testing is security testing in which assessors mimic real-world attacks to identify methods for circumventing the security features of an application, system, or network.

54151HACS Incident Response - Incident response services help organizations impacted by a Cybersecurity compromise determine the extent of the incident, remove the adversary from their systems, and restore their networks to a more secure state

54151HACS Cyber Hunt - Cyber hunt activities are responses to crisis or urgent situations within the pertinent domain to mitigate immediate and potential threats. Cyber Hunt activities start with the premise that threat actors known to target some organizations in a specific industry, or specific systems, are likely to also target other organizations in the same industry or with the same systems. Use information and threat intelligence specifically focused on the proximate incident to identify undiscovered attacks.

Investigates and analyzes all relevant response activities

54151HACS Risk and Vulnerability Assessments - Risk and vulnerability assessments conduct assessments of threats and vulnerabilities, determines deviations from acceptable configurations, enterprise or local policy, assesses the level of risk, and develops and/or recommends appropriate mitigation countermeasures in operational and non-operational situations. At a minimum, offerors who would like to be considered for this SIN must offer the following services: Network Mapping, Vulnerability Scanning, Phishing Assessment, Wireless Assessment, Web Application Assessment, Operating System Security Assessment (OSSA), and Database Assessment.

54151HACS High Value Asset (HVA) Assessments – HVA assessments include Risk and Vulnerability Assessment (RVA) which assesses threats and vulnerabilities, determines deviations from acceptable configurations, enterprise or local policy, assesses the level of risk, and develops and/or recommends appropriate mitigation countermeasures in operational and non-operational situations. See the section on RVA for details on those services. Security Architecture Review (SAR) evaluates a subset of the agency’s HVA security posture to determine whether the agency has properly architected its cybersecurity solutions and ensures that agency leadership fully understands the risks inherent in the implemented cybersecurity solution. The SAR process utilizes in-person interviews, documentation reviews, and leading practice evaluations of the HVA https://www.google.com/imgres?imgurl=https://cdn.freebiesupply.com/logos/large/2x/gsa-logo-png-transparent.png&imgrefurl=https://freebiesupply.com/logos/gsa-logo-2/&docid=699bfT6Nc138cM&tbnid=2oPdVu-V9hAfUM:&vet=10ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw..i&w=2400&h=2400&bih=540&biw=1146&q=gsa%20logo&ved=0ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw&iact=mrc&uact=8

Crystal Management, LLC 47QTCA18D00H7 Page 4 of 43 environment and supporting systems. SAR provides a holistic analysis of how an HVA’s individual security components integrate and operate, including how data is protected during operations. Systems Security

Engineering (SSE) identifies security vulnerabilities and minimizes or contains risks associated with these vulnerabilities spanning the Systems Development Life Cycle. SSE focuses on but is not limited to the following security areas: perimeter security, network security, endpoint security, application security, physical security, and data security.

54151S Information Technology Professional Services – This SIN includes resources and facilities management, database planning and design, systems analysis and design, network services, programming, conversion and implementation support, network services project management, data/records management, and other services relevant to 29CFR541.400

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. N/A

1c. Refer to Labor Category Descriptions sections for labor categories, education and experience requirements, and functional responsibilities. Labor Category Descriptions for HACS on pages 36-

43 and Information Technology Professional Services on pages 11-26.

2. Maximum Order: $500,000

3. Minimum Order: $100

4. Geographic Coverage (delivery area): Worldwide

5. Point(s) of Production: Duluth, GA

6. Discount from List Prices or Statement of Net Price: Prices shown are GSA net prices, and the

IFF is included.

7. Quantity Discount: None

8. Prompt Payment Terms: Net 30

9. Foreign Items: Not applicable

10a. Time of Delivery: Negotiated at Task Order Level

10b. Expedited Delivery: Not available

10c. Overnight and 2-Day Delivery: Not applicable https://www.google.com/imgres?imgurl=https://cdn.freebiesupply.com/logos/large/2x/gsa-logo-png-transparent.png&imgrefurl=https://freebiesupply.com/logos/gsa-logo-2/&docid=699bfT6Nc138cM&tbnid=2oPdVu-V9hAfUM:&vet=10ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw..i&w=2400&h=2400&bih=540&biw=1146&q=gsa%20logo&ved=0ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw&iact=mrc&uact=8

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10d. Urgent Requirements: Agencies can contact the Contractor’s representative to affect a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

11. F.O.B. Point: Destination Note: All travel required in the performance of this contract and orders placed hereunder must comply with the Federal Travel Regulations (FTR) or Joint Travel Regulations (JTR), as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all contractor travel. Contractors cannot use GSA city pair contracts. The contractor shall not add the Industrial Funding Fee onto travel costs.

12a. Ordering Address: Same as Contractor’s address

12b. Ordering Procedures: For supplies and services, the ordering procedures and information on

Blanket Purchase Agreements (BPAs) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment Address: Same as Contractor’s address

14. Warranty Provisions: Not applicable

15. Export Packing Charges: Not applicable

16. Terms and Conditions of Rental, Maintenance, and Repair: Not applicable

17. Terms and Conditions of Installation: Not applicable

18a. Terms and Conditions of Repair Parts: Not applicable

18b. Terms and Conditions for Any Other Services: Not applicable

19. List of Service and Distribution Points: Not applicable

20. List of Participating Dealers: Not applicable

21. Preventive Maintenance: Not applicable

22a. Special Attributes (e.g., environmental attributes): Not applicable

22b. Section 508 Compliance: Not applicable

23. Data Universal Number System (DUNS): 624050782

SAM Unique Entity ID (UEI): MC9MJ8UWBFK6 https://www.google.com/imgres?imgurl=https://cdn.freebiesupply.com/logos/large/2x/gsa-logo-png-transparent.png&imgrefurl=https://freebiesupply.com/logos/gsa-logo-2/&docid=699bfT6Nc138cM&tbnid=2oPdVu-V9hAfUM:&vet=10ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw..i&w=2400&h=2400&bih=540&biw=1146&q=gsa%20logo&ved=0ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw&iact=mrc&uact=8

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24. Notification Regarding Registration in System for Award Management (SAM) Database:

Registered, registration valid to September 19, 2023.

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Information Technology (IT) Professional Services (SIN 54151S) - Terms and Conditions

1. SCOPE

a. The prices, terms and conditions stated under Special Item Number 54151S Information Technology Professional Services apply exclusively to IT Professional Services within the scope of this Information Technology Schedule.

b. The Contractor shall provide services at the Contractor’s facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity.

2. PERFORMANCE INCENTIVES

a. Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract.

b. The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c. Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity’s mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

3. ORDER

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract.

Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003) Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

4. PERFORMANCE OF SERVICES

a. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.

b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

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c. The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

d. Any Contractor travel required in the performance of IT Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

5. STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)

a. The Contracting Officer may, at any time, by written order to the Contractor, require the Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause. Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the Contracting Officer shall either-

(1) Cancel the stop-work order; or

(2) Terminate the work covered by the order as provided in the Default, or the

Termination for Convenience of the Government, clause of this contract.

b. If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if-

(1) The stop-work order results in an increase in the time required for, or in the Contractor's cost properly allocable to, the performance of any part of this contract; and

(2) The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract.

c. If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.

d. If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order.

6. INSPECTION OF SERVICES

In accordance with FAR 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL

ITEMS (MAR 2009) (DEVIATION I - FEB 2007) for Firm-Fixed Price orders and FAR 52.212-4 https://www.google.com/imgres?imgurl=https://cdn.freebiesupply.com/logos/large/2x/gsa-logo-png-transparent.png&imgrefurl=https://freebiesupply.com/logos/gsa-logo-2/&docid=699bfT6Nc138cM&tbnid=2oPdVu-V9hAfUM:&vet=10ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw..i&w=2400&h=2400&bih=540&biw=1146&q=gsa%20logo&ved=0ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw&iact=mrc&uact=8

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CONTRACT TERMS AND CONDITIONS - COMMERCIAL ITEMS (MAR 2009) (ALTERNATE I -

OCT 2008) (DEVIATION I – FEB 2007) applies to Time-and-Materials and Labor-Hour

Contracts orders placed under this contract.

7. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 (Dec 2007) Rights in Data – General, may apply.

8. RESPONSIBILITIES OF THE ORDERING ACTIVITY

Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT Professional Services.

9. INDEPENDENT CONTRACTOR

All IT Professional Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

10. ORGANIZATIONAL CONFLICTS OF INTEREST

a. Definitions.

• “Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

• “Contractor and its affiliates” and “Contractor or its affiliates” refer to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

• An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

11. INVOICES

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The Contractor, upon completion of the work ordered, shall submit invoices for IT Professional services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12. PAYMENTS

For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order.

For time-and-materials orders, the Payments under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to labor-hour orders placed under this contract. 52.216-31(Feb 2007) Time-and-Materials/Labor-Hour Proposal Requirements—Commercial Item Acquisition. As prescribed in 16.601(e)(3), insert the following provision:

(a) The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.

(b) The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by—

(1) The offeror;

(2) Subcontractors; and/or

(3) Divisions, subsidiaries, or affiliates of the offeror under a common control.

13. RESUMES

Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

14. INCIDENTAL SUPPORT COSTS

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR.

15. APPROVAL OF SUBCONTRACTS

The ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

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16. DESCRIPTION OF IT PROFESSIONAL SERVICES AND PRICING

Information Technology (IT) Professional Services (SIN 54151S) - Price List

Labor Category

Base Period -

Year 5 Rate

8/3/2022-

8/2/2023

Opt 1 Period

- Year 6 Rate

8/3/2023-

8/2/2024

Opt 1 Period

- Year 7 Rate

8/3/2024-

8/2/2025

Opt 1 Period

- Year 8 Rate

8/3/2025-

8/2/2026

Opt 1 Period

- Year 9 Rate

8/3/2026-

8/2/2027

Opt 1 Period

- Year 10

Rate

8/3/2027-

8/2/2028

Applications

Support Specialist 108.27$ 111.52$ 114.86$ 118.31$ 121.85$ 125.51$

Business Analyst

130.80$ 134.72$ 138.76$ 142.92$ 147.21$ 151.63$

Communications

Specialist 113.05$ 116.44$ 119.94$ 123.54$ 127.24$ 131.06$

Data Analyst

111.23$ 114.57$ 118.01$ 121.54$ 125.19$ 128.95$

Database

Administrator 104.37$ 107.51$ 110.73$ 114.06$ 117.48$ 121.01$

Help Desk

Representative 72.65$ 74.83$ 77.08$ 79.40$ 81.77$ 84.22$

Infrastructure

Engineer 120.58$ 124.20$ 127.93$ 131.77$ 135.72$ 139.79$

Network

Administrator 116.57$ 120.07$ 123.68$ 127.39$ 131.20$ 135.14$

Network Engineer 138.15$ 142.29$ 146.56$ 150.95$ 155.48$ 160.14$

Project

Administrator 96.75$ 99.65$ 102.64$ 105.72$ 108.90$ 112.16$

Project Controls

Engineer 133.56$ 137.57$ 141.70$ 145.95$ 150.34$ 154.85$

Project Manager

III 170.51$ 175.63$ 180.90$ 186.33$ 191.92$ 197.67$

Project Manager II

142.88$ 147.16$ 151.58$ 156.12$ 160.81$ 165.63$

GSA Price (including IFF) https://www.google.com/imgres?imgurl=https://cdn.freebiesupply.com/logos/large/2x/gsa-logo-png-transparent.png&imgrefurl=https://freebiesupply.com/logos/gsa-logo-2/&docid=699bfT6Nc138cM&tbnid=2oPdVu-V9hAfUM:&vet=10ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw..i&w=2400&h=2400&bih=540&biw=1146&q=gsa%20logo&ved=0ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw&iact=mrc&uact=8

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Labor Category

Base Period -

Year 5 Rate

8/3/2022-

8/2/2023

Opt 1 Period

- Year 6 Rate

8/3/2023-

8/2/2024

Opt 1 Period

- Year 7 Rate

8/3/2024-

8/2/2025

Opt 1 Period

- Year 8 Rate

8/3/2025-

8/2/2026

Opt 1 Period

- Year 9 Rate

8/3/2026-

8/2/2027

Opt 1 Period

- Year 10

Rate

8/3/2027-

8/2/2028

QA Inspector 85.31$ 87.87$ 90.51$ 93.22$ 96.02$ 98.90$

Quality Assurance

Analyst 117.88$ 121.42$ 125.07$ 128.82$ 132.69$ 136.66$

Security Analyst

116.91$ 120.41$ 124.03$ 127.75$ 131.58$ 135.53$

Security Engineer 137.56$ 141.69$ 145.94$ 150.33$ 154.84$ 159.49$

Security Specialist

122.85$ 126.54$ 130.34$ 134.25$ 138.28$ 142.43$

Software

Developer 147.18$ 151.60$ 156.14$ 160.83$ 165.65$ 170.62$

Subject Matter

Expert III 187.17$ 192.79$ 198.57$ 204.52$ 210.66$ 216.98$

Subject Matter

Expert II 162.95$ 167.84$ 172.88$ 178.07$ 183.41$ 188.91$

Subject Matter

Expert I 133.32$ 137.32$ 141.44$ 145.68$ 150.06$ 154.56$

Systems

Administrator 120.19$ 123.80$ 127.52$ 131.35$ 135.28$ 139.35$

Systems Engineer 147.82$ 152.25$ 156.82$ 161.52$ 166.37$ 171.36$

Technical Training

Instructor 103.96$ 107.08$ 110.30$ 113.60$ 117.01$ 120.51$

Information Technology (IT) Professional Services (SIN 54151S) - Labor Category Descriptions

The descriptions provided include representative job duties and responsibilities, as well as typical education and work experience associated with each labor category type. The nominal academic credentials and years of experience required at each level is also provided.

Education may be substituted for experience, and conversely, experience may be substituted for education in accordance with the following guidelines:

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Academic Degree Equivalent Experience*

Associates 1 year relevant experience

Bachelors 2 years relevant experience

Masters and higher 5 years relevant experience

Applications Support Specialist

Minimum Education: Bachelor’s Degree or equivalent substitution

Minimum/General Experience: 5 years of experience

Functional Responsibility: Coordinates the planning, design, and installation of systems and software applications in an enterprise environment, using knowledge of engineering and programming as well as sophisticated instruments and computers. Analyzes functional business applications and design specifications for functional activities. Develops, runs tests, and maintains current computer aided programs that provide instructions computers must follow to perform their function. Develops block diagrams and logic flow charts. Translates detailed design into computer software. Prepares required documentation, including both program-level and user-level documentation. Enhances software to reduce operating time or improve efficiency. Creates, compiles, delivers, and sustains quality and consistent content for websites based on management priorities, policy directives, and goals. Works with graphic designers and other members of a project team to develop the site concept, interface design, and architecture of the website.

Business Analyst

Minimum Education: Bachelor’s Degree or equivalent substitution

Minimum/General Experience: 5 years of experience

Functional Responsibility: Analyzes company functions, processes, and activities to improve computer- based business applications and systems for the most effective use of money, materials, equipment, and people. Utilizes available computer systems resources and personnel to carry out analysis to support management's quest for performance improvement. Reviews and analyzes information, forecasts, methods, schedules, systems, processes, and procedures.

Recommends alternative solutions to management as to courses of action that best meet the organization's goals. Applies the use of process improvement, reengineering methodologies, and https://www.google.com/imgres?imgurl=https://cdn.freebiesupply.com/logos/large/2x/gsa-logo-png-transparent.png&imgrefurl=https://freebiesupply.com/logos/gsa-logo-2/&docid=699bfT6Nc138cM&tbnid=2oPdVu-V9hAfUM:&vet=10ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw..i&w=2400&h=2400&bih=540&biw=1146&q=gsa%20logo&ved=0ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw&iact=mrc&uact=8

Crystal Management, LLC 47QTCA18D00H7 Page 14 of 43 internet-related methodologies and principles to conduct process modernization projects. May devise and design business process requirements for all IT- related business, financial, and operations systems critical to core organizational functions. This includes researching and analyzing data in support of business functions, process knowledge, and systems requirements.

Provides support in the areas of budget, billing, reporting, and financial management for IT initiatives. Assists in applying sound accounting and data processing principles. Integrates government financial business practices. Identifies potential problems and solutions through analysis and recommends solutions.

Communications Specialist

Minimum Education: Bachelor’s Degree or equivalent substitution

Minimum/General Experience: 5 years of experience

Functional Responsibility: Evaluates communication hardware and software, troubleshoots

LAN/MAN/WAN and other network related problems, and provides technical expertise for performance, network management and configuration of networks. Participates in engineering activities of an organization's information systems. Plans, designs, develops, evaluates, tests, and integrates an organization’s systems infrastructure, including the implementation and design of hardware and software. Performs general LAN/MAN/WAN administration, provides technical support in the integration and test of complex large-scale computer integrated networks.

Responsible for high-level analysis, evaluation, design, integration, documentation, and implementation of applications for Information Technology (IT) and Command, Control, Computer, Communications and Intelligence (C4I) projects. Creates, starts implementation, installs, repairs, and maintains data, voice, and network communications systems, using hand tools and software and hardware testing instruments and techniques. Implements recommended equipment modifications and enhancements in accordance with user request and business objectives. Install, maintain, and repair cable systems. Test and troubleshoot issues with network communication. Pull, route, or label CAT5 or CAT6 cable. Install various passive infrastructure elements, including cable racks, j-hooks, innerduct, and other related structures. Communicate and collaborate with other members of the field service team to resolve complex issues.

Data Analyst

Minimum Education: Bachelor’s Degree or equivalent substitution

Minimum/General Experience: 5 years of experience https://www.google.com/imgres?imgurl=https://cdn.freebiesupply.com/logos/large/2x/gsa-logo-png-transparent.png&imgrefurl=https://freebiesupply.com/logos/gsa-logo-2/&docid=699bfT6Nc138cM&tbnid=2oPdVu-V9hAfUM:&vet=10ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw..i&w=2400&h=2400&bih=540&biw=1146&q=gsa%20logo&ved=0ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw&iact=mrc&uact=8

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Functional Responsibility: Performs IT systems-based identification, query, transform, integration, and analysis of structured and unstructured client data using software products and computer-oriented tools. Manipulate and convert data for customer and Commercial of the Shelf

(COTS) IT platforms to perform business intelligence (BI), link analysis, and data fusion of government and private data sets to transform data into knowledge. Develop tables, graphs, and dashboards to communicate the results of data analysis activities to provide effective decision support for customers. Data analysis activities may require specialized skills or background including, for instance, cyber security experience. Specific responsibilities may include: data entry, data integrity checks, and report development and analysis. Designs data architectures to support present and future requirements and interfaces. Uses design tools and techniques to establish logical and physical data models. Designs and implements databases, data warehouses, data lakes, or other types of data repositories. Plans technical functionality (e.g., scalability, security, performance, data recovery, reliability). Ensures data systems are compatible and compliant with relevant standards. Provides support in the areas of budget, billing, reporting, and financial management for IT initiatives.

Database Administrator

Minimum Education: Bachelor’s Degree or equivalent substitution

Minimum/General Experience: 5 years of experience

Functional Responsibility: Provides all activities related to the administration of computerized databases. Projects long-range requirements for database administration and design in conjunction with other managers in the information systems function. Design, install, monitor, operate, maintain, and performance tune production databases while ensuring high levels of data availability. This individual is also responsible for developing, implementing, and overseeing database policies and procedures to ensure the integrity and availability of databases and their accompanying software. Provide system analysis, database development support to include the integration, conversion and migration of data from one system to another.

Help Desk Representative

Minimum Education: Bachelor’s Degree or equivalent substitution

Minimum/General Experience: 2 years of experience

Functional Responsibility: Provide tier 1 general IT technology or network management services, such as answer questions in person, via phone or email on all company supported systems and applications. Troubleshoot basic computer problems and create trouble tickets in https://www.google.com/imgres?imgurl=https://cdn.freebiesupply.com/logos/large/2x/gsa-logo-png-transparent.png&imgrefurl=https://freebiesupply.com/logos/gsa-logo-2/&docid=699bfT6Nc138cM&tbnid=2oPdVu-V9hAfUM:&vet=10ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw..i&w=2400&h=2400&bih=540&biw=1146&q=gsa%20logo&ved=0ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw&iact=mrc&uact=8

Crystal Management, LLC 47QTCA18D00H7 Page 16 of 43 the required system. Determine source of computer problems (hardware, software, user access, etc.) and escalate to the appropriate support team. Serve as liaison between users and the support teams to resolve issues. May be required to coordinate activities of employees engaged in receiving requests for assistance and interpreting problems, providing assistance, problem-solving support, and advising computer user related to hardware, software, and systems. Aids

User Support Analyst in solving non-routine software, hardware, and procedure problems.

Escalates problems and issues to management and the client on a timely basis.

Infrastructure Engineer

Minimum Education: Bachelor’s Degree or equivalent substitution

Minimum/General Experience: 5 years of experience

Functional Responsibility: Plans, directs, designs and coordinates activities concerned with the

IT infrastructure, for example - security, data center support, active and passive network components as well as IT facility operations. This may include designing, planning and laying and repairing cables. Responsible for planning, preparing and/or reviewing/validating drawings for construction of new, removal or rearrangement of existing, overhead or underground lines, cables and conduits to obtain optimum and economical utilization of communications facilities.

Prepares and/or reviews and validates construction and installation drawings, estimates equipment, labor and material costs. Initiates and/or reviews and validates work authorization requests and submission of substantiating drawings and documents to management for approval.

Orders and/or reviews and validates ordering of materials and equipment required and directs and/or oversees/performs quality assurance surveillance of work activities to ensure conformance with engineering specifications and work authorization. Creates, starts implementation, installs, repairs, and maintains data, voice, and network systems, using hand tools and software and hardware testing instruments and techniques. Implements recommended equipment modifications and enhancements in accordance with user request and business objectives. Oversees IT facilities planning, ensuring that the facility complies with all applicable building codes; and ensures compliance with the engineering limitations of structures within the facility. Determines feasibility of designing or modifying new data center equipment or facilities considering costs, available space, time limitations, company planning, and other technical and economic factors, utilizing professional engineering theory and practices. Plans and administers research and development activities concerned with design, construction, and production of data center facilities and systems. Provide electrical, mechanical, plumbing or fire protection data center design service to internal and external project teams. Plans and performs security https://www.google.com/imgres?imgurl=https://cdn.freebiesupply.com/logos/large/2x/gsa-logo-png-transparent.png&imgrefurl=https://freebiesupply.com/logos/gsa-logo-2/&docid=699bfT6Nc138cM&tbnid=2oPdVu-V9hAfUM:&vet=10ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw..i&w=2400&h=2400&bih=540&biw=1146&q=gsa%20logo&ved=0ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw&iact=mrc&uact=8

Crystal Management, LLC 47QTCA18D00H7 Page 17 of 43 engineering research, design, development, integration and other assignments in conformance with system design, engineering, and customer specifications.

Network Administrator

Minimum Education: Bachelor’s Degree or equivalent substitution

Minimum/General Experience: 5 years of experience

Functional Responsibility: Provides network management services for LAN, MAN or WAN networks by managing, administering, troubleshooting and maintaining hubs, servers, switches and routers. Utilizes knowledge and understanding of both networking and telecommunications theory and practice to troubleshoot, configure and resolve network related problems. Maintains network performance by performing network monitoring and analysis, and performance tuning;

troubleshooting network problems; escalating problems to vendor. Recommend configuration management solutions that effectively meet customer requirements. Plan and coordinate system configuration activities for timely completion. Maintain configuration management documentations for reference purposes. Analyze and resolve configuration problems in a timely fashion. Communicate configuration discrepancies to Management for immediate resolutions.

Network Engineer

Minimum Education: Bachelor’s Degree or equivalent substitution

Minimum/General Experience: 5 years of experience

Functional Responsibility: Analyze requirements and engineer network solutions for federal clients. Provide tier 2 and 3 network management troubleshooting support. Facilitate working group meetings to capture technical and business requirements. Participate in vendor meetings to evaluate and validate product features and functionality. Assist with coordinating implementation activities and facilitating effective communications between key stakeholders and the implementation teams. Facilitate weekly technical working group meetings to discuss and resolve implementation issues. Work within several IT disciplines, including Internet and computing technologies, networking and telecommunications, and radio. Some engineers concentrate on applying technical knowledge across several domains, i.e. data, VoIP and converged networks. The technical aspect of the role includes using specialist knowledge to design and deliver solutions, as well as providing technical guidance to others within the employing organization.

Project Administrator https://www.google.com/imgres?imgurl=https://cdn.freebiesupply.com/logos/large/2x/gsa-logo-png-transparent.png&imgrefurl=https://freebiesupply.com/logos/gsa-logo-2/&docid=699bfT6Nc138cM&tbnid=2oPdVu-V9hAfUM:&vet=10ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw..i&w=2400&h=2400&bih=540&biw=1146&q=gsa%20logo&ved=0ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw&iact=mrc&uact=8

Crystal Management, LLC 47QTCA18D00H7 Page 18 of 43

Minimum/General Experience: 5 years of experience

Functional Responsibility: Performs general IT services, such as basic analysis, development and review of program or functional areas, as required. Researches, writes, edits, and proofreads technical data for use in documents or sections of documents such as manuals, procedures, specifications, special reports, and any other customer deliverables and documents.

Knowledgeable in IT Acquisition process and its milestones, analyzing a variety of source documentation, and the creation of acquisition documentation. Formulates and coordinates procurement proposals. Provides analytical management assistance by helping plan, conduct surveys and studies, and special projects. The position performs responsible administrative and budget research and analyses and provides recommendations. Supports an organization or department by performing project support and administrative services. Prepares various reports and deliverables. Provides administrative support such as writing, proofreading, editing of word processing and other computer-based documents, integration of various sources into a cohesive product which may be delivered as computer-based magnetic media, and preparation of graphical and narrative presentation material. Provides assistance with maintaining personnel and other files; prepares correspondence, schedules and coordinates travel. Coordinates schedules to facilitate completion of proposals, contract deliverables, task order review, briefings/presentations.

Project Controls Engineer

Minimum Education: Bachelor’s Degree or equivalent substitution

Minimum/General Experience: 5 years of experience

Functional Responsibility: Develops and implements standard cost and schedule programs, processes, and practices on specific IT or network management services projects, including creation of complex Integrated Master Schedules. Develops the overall status reporting on the financial aspects and the schedules associated with these projects. Utilizes knowledge of scope coordination and analysis, work package review, project schedule development, work breakdown structures, cost engineering, critical path analysis, contractor coordination and management, accountancy principals, practices, and concepts, integrated cost and scheduling, budget development, cost accounting and forecasting, variance analysis, performance reporting, contingency planning, root cause analysis, and contract commercial provisions and interpretations. Identifies trends and deviations in cost performance against budget alerting

Project Management to potential problem areas.

https://www.google.com/imgres?imgurl=https://cdn.freebiesupply.com/logos/large/2x/gsa-logo-png-transparent.png&imgrefurl=https://freebiesupply.com/logos/gsa-logo-2/&docid=699bfT6Nc138cM&tbnid=2oPdVu-V9hAfUM:&vet=10ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw..i&w=2400&h=2400&bih=540&biw=1146&q=gsa%20logo&ved=0ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw&iact=mrc&uact=8

Crystal Management, LLC 47QTCA18D00H7 Page 19 of 43

Project Manager III

Minimum Education: Bachelor’s Degree or equivalent substitution

Minimum/General Experience: 15 years of experience

Functional Responsibility: Assumes responsibility for day-to-day project management of all activities and functions in a designated large, complex project which involves facility O&M, system analysis and development, programming, security and network management services, security or other IT related services. This includes developing, implementing and evaluating program policies, procedures and standards; determining program service levels and enhancements; developing and monitoring program budgets; providing technical advice and/or supervision to staff, other departments, the public and other agencies, and performs related work as required. Responsible for client relationship and all deliverable and contractual performance. Organizes and manages resources in such a way that these resources deliver all the work required to complete a project within a defined scope, time, and cost constraints. Manages the daily activities of the project and meets with project stakeholders; takes lead role and works with project stakeholders to develop: WBS and Schedule, Project Standards, Change Control Plan, Resource and Staffing Plan, Budget Plan, Risk Management Plan, and Communication Plan, as well as Review Project Methodology and approach.

Project Manager II

Minimum Education: Bachelor’s Degree or equivalent substitution

Minimum/General Experience: 5 years of experience

Functional Responsibility: Assumes responsibility for day-to-day project management of all activities and functions in a designated medium-sized projects which involves facility O&M, system analysis and development, programming, security and network management services, security or other IT related services. Organizes and manages resources in such a way that these resources deliver all the work required to complete a medium sized project within a defined scope, time, and cost constraints. Manages the daily activities of the project and meets with project stakeholders; takes lead role and works with project stakeholders to develop: WBS and

Schedule, Project Standards, Change Control Plan, Resource and Staffing Plan, Budget Plan, Risk

Management Plan, and Communication Plan, as well as Review Project Methodology and approach.

Project Manager I https://www.google.com/imgres?imgurl=https://cdn.freebiesupply.com/logos/large/2x/gsa-logo-png-transparent.png&imgrefurl=https://freebiesupply.com/logos/gsa-logo-2/&docid=699bfT6Nc138cM&tbnid=2oPdVu-V9hAfUM:&vet=10ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw..i&w=2400&h=2400&bih=540&biw=1146&q=gsa%20logo&ved=0ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw&iact=mrc&uact=8

Crystal Management, LLC 47QTCA18D00H7 Page 20 of 43

Minimum/General Experience: 2 years of experience

Functional Responsibility: Assumes responsibility for day-to-day project management of all activities and functions in designated small projects which involves facility O&M, system analysis and development, programming, security and network management services, security or other IT related services. Organizes and manages resources in such a way that these resources deliver all the work required to complete a small project within a defined scope, time, and cost constraints.

Manages the daily activities of the project and meets with project stakeholders; takes lead role and works with project stakeholders to develop: WBS and Schedule, Project Standards, Change

Control Plan, Resource and Staffing Plan, Budget Plan, Risk Management Plan, and

Communication Plan, as well as Review Project Methodology and approach.

QA Inspector

Minimum Education: Bachelor’s Degree or equivalent substitution

Minimum/General Experience: 5 years of experience

Functional Responsibility: Ensures by inspection that data, network, database and other similar

IT systems that are designed, programmed, installed, implemented, converted meet quality requirements. Supports the technical relationship with customers on existing products and services. Works directly with customers and internal resources in obtaining requested information, problem resolution, and identifying opportunities for continuous improvement.

Performs internal supplemental audits of a technical discipline to verify that results and records

(e.g., equipment, training files) are in conformance to applicable SOP, client and regulatory requirements. Performs protocol, data, report, and inspections in a technical discipline to verify conformance to applicable SOP requirements. Performs system testing activities for a particular project or subset of a larger project under supervision of more experienced test personnel.

Quality Assurance Analyst

Minimum Education: Bachelor’s Degree or equivalent substitution

Minimum/General Experience: 5 years of experience

Functional Responsibility: Ensures through the implementation of a quality assurance plan that data, network, database and other similar IT systems that are designed, programmed, installed, implemented, converted meet quality assurance requirements. Works directly with customers and internal resources in obtaining requested information, problem resolution, and https://www.google.com/imgres?imgurl=https://cdn.freebiesupply.com/logos/large/2x/gsa-logo-png-transparent.png&imgrefurl=https://freebiesupply.com/logos/gsa-logo-2/&docid=699bfT6Nc138cM&tbnid=2oPdVu-V9hAfUM:&vet=10ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw..i&w=2400&h=2400&bih=540&biw=1146&q=gsa%20logo&ved=0ahUKEwjT4Mqu193cAhWMMd8KHWCZAx8QMwhtKAMwAw&iact=mrc&uact=8

Crystal Management, LLC 47QTCA18D00H7 Page 21 of 43 identifying opportunities for improvement. Performs internal supplemental audits of a technical discipline to verify that facility records (e.g., equipment, training files) are in conformance to applicable SOP and regulatory requirements. Provides quality assurance and control services.

Performs protocol, data, report, and inspections in a technical discipline to verify conformance to applicable SOP requirements. Oversees the development and implementation of all quality control methodologies to ensure compliance with all applicable standards and guidelines directed by the customer. Conducts the review of program documentation to assure ordering activity standards are met. Prepares milestone status reports. Performs application and system testing activities for a project or subset of a larger project under supervision of more experienced test personnel.

Security Analyst

Minimum Education: Bachelor’s Degree or equivalent substitution

Minimum/General Experience: 5 years of experience

F…