MAS - Ready Support Services, LLC - 47QTCA18D00FR

General Services Administration Federal Supply Service Authorized Federal Supply Schedule Price List

Multiple Award Schedule – MAS

On line access to contract ordering information, terms and conditions, up to date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.

Contract Number: 47QTCA18D00FR Federal Supply Group: Information Technology

Miscellaneous FSC/PSC Group: D399, 0000

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

Prices Shown Herein are Net (discount deducted).

Contract Period: July 6, 2018 to July 5, 2028

Contractor Name: Ready Support Services LLC dba RSS Address: 5830 Granite Pkwy, Ste 1075

Plano, Texas 75024 Phone Number: (469) 294 - 5535 E-mail: lewis@rdysrv.com Website: www.rdysrv.com

Contract Administrator: Vanetta Lewis

Business Size: Veteran-Owned Small Business

Pricelist Current Through Modification PO-0009, Effective July 06, 2023 mailto:lewis@rdysrv.com http://www.rdysrv.com/

GSA Contract: 47QTCA18D00FR

Customer Information

1a. Table of awarded special item number(s) with appropriate cross reference to item descriptions and awarded price(s).:

Special Item

Number Special Item Description Service Description Page

Awarded Price Page

54151S/RC/STLOC Information Technology Professional Services 5 – 10 11

OLM/RC/STLOC Order-Level Materials (OLM) Defined at Order Level

Defined at Order Level

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.: N/A

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item.: See pages 5 – 10

2. Maximum Order:

Special Item Number Special Item Description

54151S/RC/STLOC $500,000

OLM/RC/STLOC $250,000

3. Minimum Order: $100

4. Geographic Coverage: Domestic Delivery Only

5. Point of production: US

6. Discount from list prices or statement of net price: Prices shown herein are net (discount deducted)

7. Quantity discounts: None

8. Prompt payment terms: Net 30. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9a. Government purchase cards are accepted up to the micro-purchase threshold.

9b. Government purchase cards are accepted above the micro-purchase threshold.

10. Foreign items: None

11a. Time of Delivery: 33 Days ARO

11b. Expedited Delivery: Items available for expedited delivery are noted in this price list.

11c. Overnight and 2-day delivery: Contact Contractor

11d. Urgent Requirements: Please note the Urgent Requirements clause of this contract and contact contractor.

12. F.O.B Points: Destination

13a. Ordering Address: Ready Support Services LLC dba RSS 5830 Granite Pkwy, Ste 1075 Plano, Texas 75024 Phone: (469) 294 - 5535

13b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

Payment address: Ready Support Services LLC dba RSS 5830 Granite Pkwy, Ste 1075 Plano, Texas 75024 Phone: (469) 294 - 5535

14. Warranty provision: Not Applicable

15. Export Packing Charges: Not Applicable

16. Terms and conditions of Government purchase card acceptance (any thresholds above the micro-purchase level): Government purchase cards are accepted above the micro-purchase threshold.

17. Terms and conditions of rental, maintenance, and repair: Not Applicable

18. Terms and conditions of installation: Not Applicable

19. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices: Not Applicable

20a. Terms and conditions for any other services: Not Applicable

20. List of service and distribution points: Not Applicable

21. List of participating dealers: Not Applicable

22. Preventive maintenance: Not Applicable

24a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants).: Not Applicable

24b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contactor’s website or other location.) The EIT standards can be found at:

www.Section508.gov/

25. Unique Entity ID: (UEI) number: JV9DV6WKC2M7

26. Notification regarding registration in System for Award Management (SAM) database:

Ready Support Services LLC dba RSS is registered in the SAM Database.

http://www.section508.gov/

Labor Category Descriptions

Experience Substitution Methodology:

• High School Diploma + 4 years additional experience equal an Associate’s Degree.

• High School Diploma + 8 years additional experience equal a Bachelor’s Degree.

• Associate’s + 4 years additional experience equal a Bachelor’s Degree.

Chief IT Financial Manager (CFM) Minimum Experience:

Ten (10) years

Minimum Education: Bachelor’s Functional Requirements:

Provides policy leadership in strategic planning, budgeting and financial management. Works to ensure contract accounting data accuracy.

IT Contract & Financial Specialist (CFS)

Experience:

Ten (10) years

Minimum Education: Bachelor’s Functional Requirements:

Provides management of products and services, evaluate and negotiate contracts, and preparing modifications. Ensure contracts are executed ethically, legally, efficiently and effectively.

IT Program Manager II

Experience:

Seven (7) years

Minimum Education: Bachelor’s Functional Requirements:

Leads multidisciplinary teams; balances the interests of all stakeholders;

superior business, leadership skills and complex project management skills preferred. Managing experience preferred. Provides overall managing, direction and implementation of projects. Responsible for the financial schedule, along with maintaining contractual obligations of the program. Serves as the authorized interface with contracting officers, management personnel and customer representatives.

IT Program Manager III

Experience:

Ten (10) years

Minimum Education: Bachelor’s Functional Requirements:

Leads multidisciplinary teams; balances the interests of all stakeholders;

superior business, leadership skills and complex project management skills preferred. Managing experience preferred. Provides overall managing, direction and implementation of projects. Responsible for the financial schedule, along with maintaining contractual obligations of the program. Serves as the

IT Program Manager IV

Experience:

Twelve (12) years

Minimum Education: Bachelor’s Functional Requirements:

Leads multidisciplinary teams; balances the interests of all stakeholders;

superior business, leadership skills and complex project management skills preferred. Managing experience preferred. Provides overall managing, direction and implementation of projects. Responsible for the financial schedule, along with maintaining contractual obligations of the program. Serves as the

IT Project Manager II

Experience:

Five (5) years

Minimum Education: Bachelor’s Functional Requirements:

Leads multidisciplinary teams; balances the interests of all stakeholders;

superior business, leadership skills and complex project management skills preferred. Assists the Program Manager with client and staffing interaction at the task level. Responsible for overall management of task orders, and ensures solutions and schedules are implemented in a timely manner in every stage of the project lifecycle.

Systems Engineer II

Experience:

Five (5) years

Minimum Education: Bachelor’s Functional Requirements:

Works as individual contributor, provides technical support to team leads and supports solution implementations as deployed. Responsible for installations configurations, upgrades, and troubleshooting systems hardware and software.

Help plan installation, configuration, testing, troubleshooting, and maintenance of hardware and software systems.

Systems Engineer III

Experience:

Eight (8) years

Minimum Education: Bachelor’s Functional Requirements:

Works as individual contributor, provides technical support to team leads and supports solution implementations as deployed. Responsible for installations configurations, upgrades, and troubleshooting systems hardware and software.

Systems Engineer IV

Experience:

Twelve (12) years

Minimum Education: Bachelor’s Functional Requirements:

Works as project team lead, technical support lead and provides support to solutions implementations as designed. Responsible for installations configurations, upgrades, and troubleshooting systems hardware and software.

Migration Engineer

Experience:

Seven (7) years

Minimum Education: Bachelor’s Functional Requirements:

Provides customer facing cloud services to mission or business applications supporting requirements development, transition to virtual compute, storage, and networking environments, and continued sustainment of application environments. Provides analysis related to the design, development, integration, and configuration of application virtualization, compute, storage, network, and database systems requirements. Supports impact analysis of hardware, software, man-machine interfaces and all system level requirements to provide an integrated virtualization solution. Develops engineering designs supporting transition of applications into virtual environments.

Database Administrator III

Experience:

Ten (10) years

Minimum Education: Bachelor’s Functional Requirements:

Responsible for implementing, maintain and fine-tuning databases. Implements data models, provides and maintains database accessibility, solves database capacity issues, solves data replications issues, provides ongoing user support for software, maintains computer system or network hardware and software and provides table maintenance.

Security Specialist II

Experience:

Seven (7) years

Minimum Education: Bachelor’s Functional Requirements:

Design firewalls, monitor use of data files, and regulate access to safeguard information and protect the network during development stages. Look for vulnerabilities and risks in hardware and software, while finding the best way to secure the IT infrastructure. Stays up-to-date on current virus reports and constantly monitors for attacks and intrusions.

Security Specialist III

Experience:

Ten (10) years

Minimum Education: Bachelor’s Functional Requirements:

Design firewalls, monitor use of data files, and regulate access to safeguard information and protect the network during development stages. Look for vulnerabilities and risks in hardware and software, while finding the best way to secure the IT infrastructure. Stays up-to-date on current virus reports and constantly monitors for attacks and intrusions.

Cloud Architect

Experience:

Seven (7) years

Minimum Education: Bachelor’s Functional Requirements:

Develop and provide software and systems architectural and design leadership to team of engineers by designing and implementing cloud service and software architecture for new products, and extensions to existing products. Identify and define required system interfaces and provide infrastructure design oversight to support developed solutions.

IT Consultant III

Experience:

Seven (7) years

Minimum Education: Bachelor’s Functional Requirements:

Install new servers, design rack layout and power allocation; provides network setup for new devices to include test and troubleshoot new server hardware components; racking cabling and labeling of new and relocated equipment.

Performs inventory management, assess data center growth and scaling issues before they occur and implement solutions, introduce process improvements and encourage best practices in information center operations (normalizing configurations, labeling ports).

Network Engineer II

Experience:

Five (5) years

Minimum Education: Bachelor’s Functional Requirements:

Review, analyze, design, develop and maintain application software using formal specifications, data flow diagrams or other accepted design techniques.

Provides software development estimates and schedules, overseeing software configuration management, interpreting software requirements and design specifications, managing/performing independent verification and validation, managing integration and software unit test activities. Works with other team members and leads to complete projects. Familiarity with using tools such as SharePoint, Project Server, SQL Server, C#, Object Oriented Development, Visual Studio, Team Foundation Server and Agile Development preferred.

Network Engineer III

Experience:

Seven (7) years

Minimum Education: Bachelor’s

Functional Requirements:

Review, analyze, design, develop and maintain application software using formal specifications, data flow diagrams or other accepted design techniques.

Provides software development estimates and schedules, overseeing software configuration management, interpreting software requirements and design specifications, managing/performing independent verification and validation, managing integration and software unit test activities. Works with other team members and leads to complete projects. Familiarity with using tools such as

Network Engineer V

Experience:

Twelve (12) years

Minimum Education: Bachelor’s Functional Requirements:

Review, analyze, design, develop and maintain application software using formal specifications, data flow diagrams or other accepted design techniques.

Provides software development estimates and schedules, overseeing software configuration management, interpreting software requirements and design specifications, managing/performing independent verification and validation, managing integration and software unit test activities. Works with other team members and leads to complete projects. Familiarity with using tools such as

Quality Assurance Analyst II

Experience:

Five (5) years

Minimum Education: Bachelor’s Functional Requirements:

Knowledge of Software Development Life Cycle, Software Applications Functionality, and software testing tools like HP Quality Center, Rational Suite, Test Director and Load Runner to perform unit, as well as system integration testing preferred. This position helps in developing test plans, test cases and executing the functional, integration, regression and acceptance test cases. The position also conducts random quality assurance audits to ensure that the quality of deliverables (software and reports) meets the acceptance criteria and deviations, if any, are identified and rectified promptly.

Technical Writer II

Experience:

Three (3) years

Minimum Education: Bachelor’s Functional Requirements:

Gathers, analyzes, translates and composes technical information into clear, readable documents to be used by technical and non-technical personnel.

Composes technical documents including user’s manuals, training materials, installation guides, proposals, and reports. Edits functional descriptions, system specifications, user’s manuals, special reports, or any other customer deliverables and documents. Conducts research and ensures the use of proper technical terms.

Help Desk – Tier I

Experience:

Three (3) years

Minimum Education: Associate’s Functional Requirements:

Technician responds to end user request for assistance using existing manuals and scripted responses. Effectively interacts with customers and refers ongoing issues to the appropriate engineering support team.

Help Desk – Tier II

Experience:

Five (5) years

Minimum Education: Associate’s Functional Requirements:

Technician responds to end user request for assistance using existing manuals and scripted responses. Effectively interacts with customers and refers ongoing issues to the appropriate engineering support team. Documents, tracks, and monitors the problem to ensure timely resolution.

Awarded Pricing for SIN 54151S

552.238-115 SPECIAL ORDERING PROCEDURES FOR THE

ACQUISITION OF ORDER-LEVEL MATERIALS (OLM)

“Order-level materials”, as used in this clause, means supplies and/or services acquired in direct support of an individual task or delivery order placed against a Federal Supply Schedule (FSS) contract or FSS blanket purchase agreement (BPA), when the supplies and/or services are not known at the time of Schedule contract or FSS BPA award. The prices of order-level materials are not established in the FSS contract or FSS BPA. Order-level materials acquired following the procedures in paragraph (d) of this clause are done so under the authority of the FSS program, pursuant to 41 U.S.C. 152(3), and are not open market items, which are discussed in FAR 8.402(f).

(a) FAR 8.403(b) provides that GSA may establish special ordering procedures for a particular FSS.

(b) The procedures in FAR subpart 8.4 apply to this contract, with the exceptions listed in this clause. If a requirement in this clause is inconsistent with FAR subpart 8.4, this clause takes precedence pursuant to FAR 8.403(b).

(c) Procedures for including order-level materials when placing an individual task or delivery order against an FSS contract or FSS BPA.

(1) The procedures discussed in FAR 8.402(f) do not apply when placing task and delivery orders that include order-level materials.

(2) Order-level materials are included in the definition of the term “material” in FAR clause 52.212-4 Alternate I, and, therefore, all provisions of FAR clause 52.212-4 Alternate I that apply to “materials” also apply to order-level materials.

(3) Order-level materials shall only be acquired in direct support of an individual task or delivery order and not as the primary basis or purpose of the order.

(4) The value of order-level materials in a task or delivery order, or the cumulative value of order-level materials in orders against an FSS BPA awarded under a FSS contract, shall not exceed 33.33%.

(5) All order-level materials shall be placed under the Order-Level Materials SIN.

(6) Prior to the placement of an order that includes order-level materials, the Ordering Activity shall follow the procedures in FAR 8.404(h).

(7) To support the price reasonableness of order-level materials–

(i) The Contractor proposing order-level materials as part of a solution shall obtain a minimum of three quotes for each order-level material above the simplified acquisition threshold.

(A) One of these three quotes may include materials furnished by the Contractor under paragraph (i)(1)(ii)(A) of FAR clause 52.212-4 Alternate I.

(B) If the Contractor cannot obtain three quotes, the Contractor shall maintain documentation of why three quotes could not be obtained to support their determination.

(C) A Contractor with an approved purchasing system, per FAR subpart 44.3, shall instead follow its purchasing system requirement and is exempt from the requirements in paragraphs (d)(7)(i)(A) through (B) of this clause.

(ii) The Ordering Activity Contracting Officer must make a determination that prices for all order-level materials are fair and reasonable. The Ordering Activity Contracting Officer may base this determination on a comparison of the quotes received in response to the task or delivery order solicitation or other relevant pricing information available.

(iii) If indirect costs are approved per paragraph (i)(1)(ii)(D)(2) of FAR clause 52.212-4

Alternate I, the Ordering Activity Contracting Officer must make a determination that all indirect costs approved for payment are fair and reasonable. Supporting data shall be submitted in a form acceptable to the Ordering Activity Contracting Officer.

(8) Prior to an increase in the ceiling price of order-level materials, the Ordering Activity Contracting Officer shall follow the procedures at FAR 8.404(h)(3)(iv).

(9) In accordance with GSAR clause 552.238-83, Examination of Records by GSA (Federal Supply Schedules), GSA has the authority to examine the Contractor's records for compliance with the pricing provisions in FAR clause 52.212-4 Alternate I, to include examination of any books, documents, papers, and records involving transactions related to the contract for overbillings, billing errors, and compliance with the Industrial Funding Fee (IFF) and the Sales Reporting clauses of the contract.