MAS - RCF Information Systems, Inc. - 47QTCA18D0098

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Pricelist

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu-driven database system.

The INTERNET address for GSA Advantage! is: GSAAdvantage.gov.

MULTIPLE AWARD SCHEDULE

LARGE CATEGORY: INFORMATION TECHNOLOGY

SUBCATEGORY: IT SERVICES

Special Item Number 54151S Information Technology Professional Services

IT Professional Services and/or labor categories for database planning and design; systems analysis, integration, and design; programming, conversion and implementation support; network services, data/records management, and testing.

The Contractor shall not resell IT Professional Services, except that IT professional services may only be resold in direct support of products that are authorized to be sold via the schedule contract, e.g., SIN 54151 - Software Maintenance Services that supports SIN 511210 - Software Licenses. (This does not include SINs within the IT Services Subcategory).

NOTE: Subject to Cooperative Purchasing

FSC/PSC Code: DA01

LARGE CATEGORY: MISCELLANEOUS

SUBCATEGORY: COMPLEMENTARY SINs

Special Item Number OLM Order-Level Materials (OLM)

OLMs are supplies and/or services acquired in direct support of an individual task or delivery order placed against a Schedule contract or BPA. OLM pricing is not established at the Schedule contract or BPA level, but at the order level. Since OLMs are identified and acquired at the order level, the ordering contracting officer (OCO) is responsible for making a fair and reasonable price determination for all OLMs.

OLMs are procured under a special ordering procedure that simplifies the process for acquiring supplies and services necessary to support individual task or delivery orders placed against a Schedule contract or BPA.

Using this new procedure, ancillary supplies and services not known at the time of the Schedule award may be included and priced at the order level.

OLM SIN-Level Requirements/Ordering Instructions:

OLMs are:

• Purchased under the authority of the FSS Program

• Unknown until an order is placed

• Defined and priced at the ordering activity level in accordance with GSAR clause 552.238-115

Special Ordering

Procedures for the Acquisition of Order-Level Materials. (Price analysis for OLMs is not conducted when awarding the FSS contract or FSS BPA; therefore, GSAR 538.270 and 538.271 do not apply to OLMs)

• Only authorized for use in direct support of another awarded SIN.

• Only authorized for inclusion at the order level under a Time-and-Materials (T&M) or Labor-Hour

(LH) Contract Line-Item Number (CLIN)

• Subject to a Not To Exceed (NTE) ceiling price

OLMs are not:

• "Open Market Items"

• Items awarded under ancillary supplies/services or other direct cost (ODC) SINs (these items are defined, priced, and awarded at the FSS contract level)

OLM Pricing:

• Prices for items provided under the Order-Level Materials SIN must be inclusive of the Industrial Funding Fee (IFF).

• The value of OLMs in a task or delivery order, or the cumulative value of OLMs in orders against a FSS BPA awarded under an FSS contract, cannot exceed 33.33%.

NOTE: When used in conjunction with a Cooperative Purchasing eligible SIN, this SIN is Cooperative Purchasing Eligible.

NOTE: Subject to Cooperative Purchasing

FSC/PSC Code: 0000

Schedule Contract Number

47QTCA18D0098

For more information on ordering from Federal Supply Schedules, click on the FSS Schedules button at fss.gsa.gov.

Contract Period: March 23, 2018 through March 22, 2028

Contract current through: Modification 11 effective July 14, 2023 MASS Modification A856 effective May 31, 2023

RCF Information Systems, Inc.

4200 Colonel Hwy Suite 100 Beavercreek OH 45431-1670

800-446-4552 (telephone) 937-427-5680 (telephone) 937-427-5689 (facsimile) www.rcfinfo.com

Contractor Point of Contact for Contract Administration Sheryl L Malone

Contracts Administrator RCF Information Systems, Inc.

4200 Colonel Hwy Suite 100 Beavercreek OH 45431-1670

800-446-4552 (telephone) 937-427-5680 (telephone) 937-427-5689 (facsimile) malones@rcfinfo.com

A Small Business

CUSTOMER INFORMATION

1a. Table of awarded Special Item Numbers:

Special Item Number 54151S Information Technology Professional Services Special Item Number OLM Order-Level Materials (OLM)

1b. Identification of lowest priced model number and corresponding price for each awarded Special Item Number:

Special Item Number Labor Category GSA Price with IFF 54151S Help Desk Support, Jr. $35.36 per hour

1c. Identification of Services and Hourly Rates: Please refer to pages 5 through 33, below.

2. Maximum Order:

Special Item Number 54151S $500,000 Special Item Number OLM $250,000

3. Minimum Order: $100

4. Geographic Coverage: Domestic

5. Points of Production: Beavercreek, Ohio USA

6. Discount from List Price or Statement of Net Price:

The GSA Net Prices published on the GSA Advantage website reflect the fully burdened price. The negotiated discount has been applied and the Industrial Funding Fee has been added.

7. Quantity Discount: None.

8. Prompt Payment Terms: 0.5% 10 days, Net 30 days.

Note: Prompt Payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign Item: Not Applicable.

10a. Time of Delivery: 10 days After Receipt of Order

10b. Expedited Delivery: Please contact the Contract Administrator for availability.

10c. Overnight and 2-day Delivery: Please contact the Contract Administrator for availability.

10d. Urgent Requirements: Please contact the Contract Administrator for availability.

11. F.O.B. Point: Destination.

12a. Ordering Address:

Sheryl L Malone Contracts Administrator RCF Information Systems, Inc.

4200 Colonel Hwy Suite 100 Beavercreek OH 45431-1670 800-446-4552 (telephone) 937-609-5680 (telephone) 937-427-5689 (facsimile) malones@rcfinfo.com

12b. Ordering Procedures:

For supplies and services, the ordering procedures and information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment Address:

Sheryl L Malone Contracts Administrator RCF Information Systems, Inc.

4200 Colonel Hwy Suite 100 Beavercreek OH 45431-1670 800-446-4552 (telephone) 937-609-5680 (telephone) 937-427-5689 (facsimile) malones@rcfinfo.com

14. Warranty Provisions:

Personnel who perform work on a task order under an awarded Schedule labor category shall meet the awarded Minimum/General Experience, Functional Responsibility, and Minimum Education or the awarded Schedule-level substitutions. The awarded Schedule-level qualifications cannot be waived by the Ordering Agency at the Blanket Purchase Agreement (BPA) or Task Order level.

15. Export Packing Charges: Not Applicable.

16. Terms and conditions of Rental, Maintenance, and Repair: Not Applicable.

17. Terms and conditions of Installation: Not Applicable.

18. Terms and conditions of Repair Parts indicating date of parts price lists and any discounts from list prices:

Not Applicable.

19. Terms and conditions for any other Service: None.

20. List of Service and Distribution Points: Not Applicable.

21. List of Participating Dealer: Not Applicable.

22. Preventative Maintenance: Not Applicable.

23a. Special Attributes such as Environmental Attributes (E.G., Recycled Content, Energy Efficiency, and/or Reduced Pollutants):

Not Applicable.

23b. Section 508 Compliance Information: The EIT standards can be found at: www.Section508.gov/.

24. Unique Entity Identifier (EUI): QKCXNB1BN181

25. Notification regarding registration in System for Award Management (SAM) database:

Contractor has a current registration in SAM.

26. Description of Information Technology Professional Services and Approved Hourly Rates:

Audio Visual (A/V) System Design Minimum/General Experience: 2 years Functional Responsibility: Conceptualizes and designs variety of audio-visual systems, interfaces and processes ranging from specialized event recording to complex computer driven digital signage systems.

Gather requirements and advises customers regarding features, rough cost estimates and potential risks to accommodate function, budget, and security parameters. Produces documentation including cost worksheets, system diagrams and operational instructions. Works independently under general guidelines established by supervisor for direct customer interaction. Provide orient and train end users for initial operation of new systems or processes. Remains knowledgeable and familiar with current industry best-practices through education and/or training as well as level certifications.

Minimum Education: High School Diploma

Chief Information Security Officer Minimum/General Experience: 10 years Functional Responsibility: Responsible for determining enterprise information security standards.

Develops and implements information security standards and procedures. Ensures that all information systems are functional and secure. Knowledgeable and familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals.

Performs a variety of action assigned tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.

Minimum Education: Bachelor’s Degree

Approved Substitutions Minimum Education Minimum/General

Experience Associates degree None Bachelor’s degree None Master’s degree None

Approved Substitutions

Minimum Education Minimum/General Experience

Associates degree 12 years Master’s degree 8 years http://www.section508.gov/

Chief Information Technology Officer Minimum/General Experience: 10 years Functional Responsibility: Responsible for overseeing the development and dissemination of technology for internal/external customers, vendors, and other clients to help improve and increase business. They also provide support with internal IT operations and directs the strategic long-term goals, policies, and procedures for an information technology department. Determines an organization's long-term systems needs and hardware acquisitions to accomplish the organization's business objectives. Relies on experience and judgment to plan and accomplish goals.

Minimum Education: Bachelor's degree

Client/Server Programmer, Jr

Functional Responsibility: Reviews, analyzes, and modifies programming systems including encoding, testing, debugging, and installing to support an organization's client/server software applications. Assists in the designs, plans, enhances, and tests in all distributed systems platforms. Must also consult users to analyze the performance of programs and take actions to correct deficiencies.

Minimum Education: Associates degree

Client/Server Programmer, Journeyman Minimum/General Experience: 4 years Functional Responsibility: Reviews, analyzes, and modifies programming systems including encoding, testing, debugging, and installing to support an organization’s client/server software applications. Designs, plans, enhances, and tests all distributed systems platforms. Analyzes technical requirements of projects and adapting codes. Identify and develop areas for changes and revisions in current projects. Execute and implement software tests.

Client/Server Programmer, Sr Minimum/General Experience: 8 years Functional Responsibility: Develops, encodes, tests, debugs, documents and installs programs to support client/server software systems. Prepares program specifications and diagrams and develops coding logic flowcharts. Develops programs to support minicomputers or mainframes and minicomputer servers as well as applications that run on both systems and exchange data between systems with the inclusion of a relational database. Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of moderately difficult assignments. Assignments are broad

Approved Substitutions

Minimum Education Minimum/General Experience

Associates degree 12 years Master’s degree 8 years

Approved Substitutions

Minimum Education Minimum/General Experience

Bachelor’s degree None Master’s degree None

Approved Substitutions

Minimum Education Minimum/General Experience

Bachelor’s degree 2 years Master’s degree None in nature, requiring originality and ingenuity. Analyzes, compares and evaluates various courses of action and has authority to make independent decisions on matters of significance within the scope of their responsibilities.

Computer Operations Manager

Functional Responsibility: Plans, directs, and manages the daily operations of a computer operations department. Establishes department policies and procedures. Responsible for the management of IT projects, operation of mainframe and peripheral information system equipment, and for developing schedules for equipment usage. Relies on experience and judgment to plan and accomplish goals.

Computer Operations Supervisor Minimum/General Experience: 5 years Functional Responsibility: Administers computer operations department policies and procedures.

Supports and administers data retention/recovery and production job schedule environments. Supervises employees assigned to a particular area. Performs continuous analysis of production jobs, backup processes, system monitors and server availability and provides solutions working with all groups impacted.

Relies on experience and judgment to plan and accomplish goals.

Configuration Manager, Sr Minimum/General Experience: 6 years Functional Responsibility: Establishes and enforces procedures to ensure that software products are reviewed, approved, and baselined at appropriate points in their lifecycles. Ensures that the proper documentation is available to deploy and maintain each version of a software product. Manages the day-to-day activities of the process, including establishing priorities and work assignments. Tracks compliance to policies and procedures and resolves or escalates compliance issues. Facilitates CM audits. Responsible for overall data integrity of tool set data within system and software requirements, modified or defects contained in software configuration management system.

Minimum Education: Bachelor’s degree

Experience

Associates degree 10 years Master’s degree 6 years

Approved Substitutions

Minimum Education Minimum/General Experience

Bachelor’s degree 6 years Master’s degree 4 years

Approved Substitutions

Minimum Education Minimum/General Experience

Bachelor’s degree 3 years Master’s degree 1 year

Content Engineer, Jr - Web

Functional Responsibility: Develops and designs interface, front pages, and the tools to navigate on web site platforms. Performs unit monitoring and testing at the page level. Sets code standards and lead code reviews. Reviews specifications and provides time estimates on the development of projects and features.

Prioritizes projects and deliverables.

Content Engineer, Sr - Web

Functional Responsibility: Manages and contributes to business-critical content initiatives. Must be knowledgeable and skillful developing content across internal workflows, organizational external and internal websites, and dash-board campaigns. Develops and organizes workflow and designs page layout. Develop technical documentation for print and web. Develops and designs interface, front pages, and the tools to navigate on multiple web site platforms. Develops and designs tutorial material, press releases, reports, and other similar products. Provide quality review, proofreading, and reports for team members and stakeholders.

Education: Bachelor’s degree

Content Specialist, Jr - Web

Functional Responsibility: Assists in the development and implementation of content on websites while adhering to compliance levels of organizations and ADA 508 compliance checklists and regulations.

Provides documentation and design support with integrating work of writers and designers to produce a final layout compatible with corporate standards.

Experience

Associates degree 8 years Master’s degree 4 years

Approved Substitutions

Minimum Education Minimum/General Experience

Bachelor’s degree None Master’s degree None

Approved Substitutions

Minimum Education Minimum/General Experience

Associates degree 6 years Master’s degree 2 years

Approved Substitutions

Minimum Education Minimum/General Experience

Bachelor’s degree None

Content Specialist, Sr. - Web

Functional Responsibility: Responsible for overseeing the content development of client marketing (print, web, email and social). Combines creative ideas with group-provided strategy and vision. Serves as author for high-profile web content and assembles deliverables for the stakeholder clients. Must be knowledgeable of HTML, DHTML and JavaScript programming language. Routinely develops new content and collaborates with the website owner(s) and Content Engineers to for integrating work of writers and designers to produce a final layout compatible with corporate standards.

Cross-Platform Security Manager

Functional Responsibility: Provides management and functional operations involving multi-platform security systems. Responsible for installation and configuration of firewalls, data protection controls, patching, encryption, vulnerability scanning, pen testing, etc., all while ensuring that the system platforms are functional and secure. Must also be capable managing projects, teams, and overseeing large scale deployments, configurations, and functionalities of these systems. Provide support and makes decisions with upper management to determine acceptable level of risk for enterprise computing platforms. Must be knowledgeable and experienced with a variety of the field's concepts, practices, and procedures.

Data Architect, Jr

Functional Responsibility: Assists in constructing and maintaining an organization’s database by identifying structural and installation solutions. Works with IT staff, systems administrators, and analysts to secure easy access to organization’s data. Duties include creating database solutions, evaluating requirements, and preparing design reports.

Experience

Bachelor’s degree 2 years Master’s degree None

Approved Substitutions

Minimum Education Minimum/General Experience

Associates degree 10 years Master’s degree 6 years

Approved Substitutions

Minimum Education Minimum/General Experience

Data Architect, Journeyman

Functional Responsibility: Constructs and maintains an organization’s database by identifying structural and installation solutions. Works with systems administrators, database administrators (DBA), and analysts to secure easy access to organization’s data. Participate in technical meetings and reporting to upper-level DBAs. Duties include creating database solutions, evaluating requirements, and preparing design reports.

Data Architect, Sr

Functional Responsibility: Designs, develop and manipulate database platforms, data warehouses, and multidimensional databases. Constructs and maintains databases by identifying structural and installation solutions. Works with subject matter expert (SME) database administrators (DBA), and analysts to secure easy access to organization’s data. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Must be able to manage DBA projects and provide consultation on complex projects and be considered a senior level contributor/specialist.

Data Control Clerk, Jr Minimum/General Experience: 1 year Functional Responsibility: Knows commonly used concepts, practices, and procedures. Collects, reviews, and inputs data into a computer processing system, and audits output data. Troubleshoots, identifies, and resolves production related errors. Maintains and revises procedural lists, control records and coding schemes to process source data. Assists and supports inventory control measures tracking and monitoring hardware and software attributes. Adheres to instructions and pre-established guidelines to perform the functions of the job.

Data Control Clerk, Journeyman

Functional Responsibility: Ensures that incoming and outgoing data is processed in line with organizational procedures. Coordinate with colleagues to ensure there is proper project understanding of Data/Document requirements. Responsible for operation of secure data transfer systems. Monitoring & reviewing accuracy of records and producing metrics and reports. Collects, reviews, and inputs data into a

Approved Substitutions

Minimum Education Minimum/General Experience

Associates degree 7 years Master’s degree 3 years

Approved Substitutions

Minimum Education Minimum/General Experience

Associates degree 10 years Master’s degree 6 years

Approved Substitutions Minimum Education Minimum/General Experience

Associates degree None computer processing system, audits output data. Develops inventory control measures tracking and monitoring hardware and software attributes. Troubleshoots, identifies, and resolves data production and inventory related errors. Must be proficient in MS Office applications.

Data Control Clerk, Sr

Functional Responsibility: Ensures that incoming and outgoing data is processed in line with organizational procedures. Coordinate with colleagues to ensure the project teams understand Data/ Document requirements. Responsible for operation of secure data transfer systems. Monitoring & reviewing accuracy of records. Must be proficient in MS Office applications. Collects, reviews, and inputs data into a computer processing system, audits output data. Must be expected to code data and input data for computer processing. Identifies and resolves production related errors. Manages content with authority to edit and revise procedural lists, control records and coding schemes to process source data. Must be able to create report and metrics as required.

Data Security Analyst, Jr

Functional Responsibility: Monitors the organization's networks for security breaches and perform investigation when/if one occurs. Use and maintain software, such as firewalls and data encryption programs, to protect sensitive information. Must be knowledgeable with risk assessment procedures, Risk Management Framework (RMF), and Authorized to Operate (ATO) compliance procedures. Perform validation checks for vulnerabilities in computer and network systems. Monitors and maintains systems to protect data from unauthorized users.

Data Security Analyst, Sr

Functional Responsibility: Implements and maintains a comprehensive information security risk management program. Defines key risk indicators, risk registers, processes, and standards. Demonstrates a clear understanding of security risks and controls; how controls mitigate the risks, and how controls could be cost-effectively and uniformly applied to protect information systems from security risks. Document and

Approved Substitutions Minimum Education Minimum/General

Experience Associates degree None Bachelor’s degree None Master’s degree None

Approved Substitutions

Minimum Education Minimum/General Experience

Associates degree None Bachelor’s degree None Master’s degree None

Approved Substitutions

Minimum Education Minimum/General Experience monitor the implementation of controls for applications, technologies & assets. Maintains assessment criteria of applications & systems for measuring compliance of company policies, procedures, standards, security training programs, technical infrastructure, applications, and development efforts against defined compliance baselines. Have familiarity with security frameworks such as RMF, NIST, HITRUST and other government regulated contractual requirements Have experience analyzing security protocols and assessing compliance, security policies control deficiencies for business units.

Data Security Manager

Functional Responsibility: Provides administrative, acquisition security, Information Protection (IP), and Operations Security (OPSEC), COMSEC, within the framework of the defense acquisition management system. Analyzes problems, defining alternative solutions, providing recommendations, writing reports, and accomplishing specifically assigned work as defined in individual tasks orders. Assists in maintaining secure facilities and respond to alarms of the government facilities in accordance with government agency requirements and OIs. Develops reports and assists senior program leaders and management staff on information protection, program protection, personnel and industrial security matters. Performs a wide range of program security management activities, such as information, physical, operational, and personnel security.

Data Warehouse Information Security Manager Minimum/General Experience: 7 years Functional Responsibility: Develops and maintains data warehouse platform security standards across multiple platforms and operating systems. Implements upgrades and modifications to existing information security hardware and software. Also responsible for disaster recovery and business continuation planning, i.e., Contingency of Operation Plan (COOP). Relies on extensive experience and judgment to manage projects, planning and accomplish goals. Performs a variety of tasks and must be knowledgeable and familiar with a variety of the field's concepts, practices, and procedures.

Experience

Associates degree 6 years Master’s degree 2 years

Approved Substitutions

Minimum Education Minimum/General Experience

Associates degree 10 years Master’s degree 6 years

Approved Substitutions

Minimum Education Minimum/General Experience

Associates degree 9 years Master’s degree 5 years

Database Administrator

Functional Responsibility: Sets and maintains database standards. Manages database access.

Responsible for the performance, integrity, and security of databases. Performance tuning of database systems. Installs, upgrades, and manages database applications. Diagnoses and troubleshoots database errors. Administers, maintains, develops, and implements policies and procedures for ensuring the security and integrity of the database. Implements data models and database designs, data access and table maintenance codes; resolves database performance issues, database capacity issues, replication, and other distributed data issues.

Database Analyst, Jr

Functional Responsibility: Responsible for processes of cleaning, analyzing, interpreting, and displaying data using various approaches and business intelligence tools. Maintains data storage, accesses database designs, gathers, organizes, and interprets statistical information based on the data in the database. Must be knowledgeable and familiar of commonly used concepts, practices, and procedures in database administration.

Database Analyst, Journeyman

Functional Responsibility: Reviews, cleans, analyzes, evaluates, designs, implements and maintains database[s]. Identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process. Writes codes for database access, modifications, and constructions including stored procedures. Relies on instructions and pre-established guidelines to perform the functions of the job.

Must be knowledgeable and familiar of commonly used concepts, practices, and procedures in database administration.

Experience

Bachelor’s degree 2 years Master’s degree None

Approved Substitutions

Minimum Education Minimum/General Experience

Bachelor’s degree None Master’s degree None

Approved Substitutions

Minimum Education Minimum/General Experience

Database Analyst, Sr

Functional Responsibility: Develops business solutions through the constant modification of the existing business intelligence solutions. Designs, codes, debugs, tests, documents, and supports server-based applications such as SQL consistent with established business requirements and specifications in order to deliver the highest possible value to the organization. Works directly with stakeholders and management and be able to handle multiple simultaneous tasks, prioritize work, and remains functional under pressure, and aggressive timelines. Proactively plays an analytical role responsible for developing KPIs identifying trends and evaluating the success of initiatives. Additionally develops models and ad hoc reports, sharing observations and recommendations with senior data management, and stakeholders for added consideration.

Designer, Jr

Functional Responsibility: Assists producing graphic sketches, designs, and copy layouts for online or print content. Determines size and arrangement of illustrative material and copy, selects style and size of type, and arranges layout based upon available space, knowledge of layout principles, and aesthetic design concepts. Relies on commonly used concepts, practices, and procedural instructions and pre-established guidelines to perform the functions of the job.

Designer, Journeyman Minimum/General Experience: 3 years Functional Responsibility: Produces graphic sketches, designs, and copy layouts for online or print content. Determines size and arrangement of illustrative material and copy, selects style and size of type, and arranges layout based upon available space, knowledge of layout principles, and aesthetic design concepts. This includes the entire process of defining requirements, visualizing, and creating graphics including illustrations, logos, layouts, and photos. Must be knowledgeable with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop).

Experience

Associates degree 8 years Master’s degree 4 years

Approved Substitutions

Minimum Education Minimum/General Experience

Bachelor’s degree None Master’s degree None

Approved Substitutions

Minimum Education Minimum/General Experience

Bachelor’s degree 1 year

Designer, Sr

Functional Responsibility: Creates engaging and creative graphics to visually represent the organization’s brand. Responsible for all aspects of graphic design, from planning out illustrations or infographics to managing marketing materials such as social agency mission statements and emails. Articulates entire process of defining requirements, visualizing, and creating graphics including illustrations, logos, layouts, and photos. Must have a clear and concise communication ability, great time management skills, and a constant flow of creative ideas to tell a story through visuals rather than text alone. Must be knowledgeable with design software and technologies (such as, but not limited to: InDesign, Illustrator, Dreamweaver, Photoshop).

Field Service Engineer, Jr

Functional Responsibility: Installs, troubleshoots, and maintains IT products/equipment. Trains customers, identifies, analyzes, and repairs product failures, orders, and replaces parts as needed. Determines and recommends which IT products or services best fit the customers' needs. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

Field Service Engineer, Journeyman

Functional Responsibility: Provides mid-level technical system engineering support. Interacts with clients to solve their technical issues. Install new hardware and software or systems and keeps track of existing problems; check on these existing problems and, at times, team up with other professionals. Works directly with end users, have extensive knowledge of computer software and hardware, and possess excellent people and mechanical skills. Installs, troubleshoots, and maintains IT products/equipment, and provides training to users, identifies, analyzes, and repairs product failures, orders, and replaces parts as needed.

Determines and recommends which IT products or services best fit the users' needs.

Experience

Bachelor’s degree 3 years Master’s degree 1 year

Approved Substitutions

Minimum Education Minimum/General Experience

Associates degree 4 yeas Master’s degree None

Approved Substitutions

Minimum Education Minimum/General Experience

Associates degree 6 years Master’s degree 2 years

Field Service Engineer, Sr

Functional Responsibility: Provides senior level technical expertise. Installs, troubleshoots, and maintains IT products/equipment. Responsible for providing technical support on system IT products through prototyping, testing, fielding, and follow-on support stages of various programs to internal and external customers. Provide work leadership and technical assistance to lower-level technicians and serve as the customer contact on technical issues. Demonstrates setup and adjustment of complex IT equipment for users or operators. Completes appropriate written discrepancy reports, activity reports, expense reports, and provides feedback for onsite service and installations. Performs analysis test results related to the design and test objectives and adjust equipment to bring within approved specifications and provide recommendations for technical documentation improvement and support validation & verification events as required. Must be proficient in the use of a laptop computers, mobile devices, and related software with written documentation skills and ability to assist in accurate, complete, and timely technical service reports.

Help Desk Manager

Functional Responsibility: Manages a team of support personnel who troubleshoot IT issues. Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Directs, establishes, plans, and implements the policies and procedures to support the organization's computer support services. Manages the deployment, maintenance, support and upgrade of servers, desktop PC, hardware, software, operating systems, and distributed printers. Ensures maximum issue resolutions in minimum time and adhering to requirements of the governing agency. Evaluates new information systems products or services and suggests changes to existing products or services to better aide the end user. Provides variety of tasks, deliverables, metric, and reports. Relies on extensive experience and judgment to plan and accomplish goals using MS Projects.

Help Desk Support, Jr

Functional Responsibility: Provides Tier 1 level support to end users on a variety of IT issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Knowledgeable of OS systems, mobile phones, tablets, and laptops. Documents, tracks, and monitors the problem to ensure a timely resolution. Relies on instructions and pre-established guidelines to perform the functions of the job.

Experience

Associates degree 8 years Master’s degree 4 years

Approved Substitutions

Minimum Education Minimum/General Experience

Associates degree 8 years Master’s degree 4 years

Approved Substitutions

Minimum Education Minimum/General Experience

Help Desk Support, Journeyman

Functional Responsibility: Provides escalated Tier 2 level support to end users on a variety of issues that include workstations, laptops, peripherals, tablets, and cellular. Troubleshoots, identifies, researches, and resolves technical problems from user-based areas to network connections. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.

Minimum Education: Associates degree.

Help Desk Support, Sr

Functional Responsibility: Provides escalated Tier 3 senior level support for end users on a variety of IT issues. Provides expert knowledge and technical skill in troubleshooting, identifies, researches, and resolves more complex technical problems. Responds to Tier level 2 support to assist in resolving complex systems, LAN/WAN, security issues, and technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Extensive experience with installing and maintaining specialized applications. Performs training documents to lower-level support, and metric reports as required. Relies on extensive experience and judgment to plan, accomplish goals, and mentors Tier 1 & Tier 2 Level technical support staff.

Help Desk Support, SME

Functional Responsibility: Provides escalated SME level technical support to programs, systems, and projects. Provides expert knowledge and technical skill in troubleshooting, identifies, researches, and resolves more complex technical problems across platform integration support activities. Reviews, develops, and updates system requirements, specifications, test plans, and other associated documentation.

Responds to Tier level 3 support to assist in resolving complex systems, networks, security issues, and technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Extensive experience with installing and maintaining specialized applications. Provides support in monitoring, assessing, coordinating, analyzing, and integrating component programs/activities in support of the overall program. Reports status of projects accurately and timely including key issues, delays in timelines, and timely escalation to key stakeholders. Provides subject matter expertise for IPTs, MARs, and CDRs with Government and contractor personnel. Performs training documents to lower-level support, and metric reports as required. Demonstrates capabilities for providing broad support services in area of expertise, including requirements, integration, testing, and operations. Relies on extensive experience and judgment to plan, accomplish goals, and mentors Tier 1, Tier 2, and Tier 3 Level technical support staff.

Experience

Bachelor’s degree 1 year Master’s degree None

Approved Substitutions

Minimum Education Minimum/General Experience

Bachelor’s degree 3 years Master’s degree 1 year

Approved Substitutions

Minimum Education Minimum/General Experience

Bachelor’s degree 5 years Master’s degree 3 years

HPAC/Printer Administrator

Functional Responsibility: Installs, maintains, and repairs hardware and software related to HP/MFP printers. Interface with and educate customer(s) on the operation and capabilities of the Multi-Functional Printer (MFP) devices. Maintains and ensures the implementation of all DoD passwords and security requirements. Maintains supply levels on consumable and spare parts. Maintains status and ensures that all standby and replacement MFPs meet customer requirements. Must be knowledgeable, skilled, and have a thorough understanding of HP/MFP devices as well as be service and customer focused. Must have a working knowledge of LAN, Enclave, and RDT&E network concepts including internet functionality, TCP/IP, DHCP, DNS, VPN and HP Web Jet-admin tool.

Information Technology Auditor, Jr

Functional Responsibility: Assists in providing recommendation improvements in current standards and implementation of system changes. Evaluates information systems and operating procedures in accordance with established government agency standards for efficiency, accuracy, and security. Relies on instructions and pre-established guidelines to perform the functions of the job.

Information Technology Auditor, Journeyman

Functional Responsibility: Evaluates information systems and operating procedures in accordance with established government agency standards for efficiency, accuracy, and security. Provides technical support to organizations to protect their internal controls and data within their technology system. Safeguards sensitive information by identifying weaknesses in a system’s network and creating strategies to prevent any security breaches in the technology. Determines and recommends improvements in current standards and implementation of system changes. Relies on experience and judgment to plan and accomplish goals in a variety of tasks.

Experience

Associates degree 1 year Bachelor’s degree None Master’s degree None

Approved Substitutions

Minimum Education Minimum/General Experience

Associates degree 4 years Master’s degree None

Approved Substitutions

Minimum Education Minimum/General Experience

Information Technology Auditor, Sr

Functional Responsibility: Provides senior level evaluation of information systems and operating procedures in accordance with established government agency standards for efficiency, accuracy, and security. Must be knowledgeable and capable of maintaining the confidentiality of sensitive information while working with a variety of technologies, security problems, and troubleshooting of the network. Examines internal IT controls, evaluate the design and operational effectiveness, determine exposure to risk, and develop remediation strategies. Demonstrates an excellent understanding of Firewalls, VPN, Data Loss Prevention, IDS/IPS, Web-Proxy, and Security Audits. Determines and recommends improvements in current standards and implementation of system changes.

Information Technology Generalist

Functional Responsibility: Performs information systems administrative procedures and maintains documentation that covers two or more functional areas including data control, applications training, data coordination and scheduling, data security administration, etc. Possess general business knowledge to be adaptable in a wide array of technical environments. Performs various facets of administration proficiently in desktop support, records management, databases, phone support, cellular, and tablet administration.

Information Technology Manager

Functional Responsibility: Manages IT staff and department in accordance with organizational policies and goals. Ensures proper functioning of information processing system and makes upgrades as necessary.

Ensures computer equipment, hardware, and software is continually updated to meet organizational needs.

Maintains information technology strategies. Researches and implements technological strategic solutions and maintains organization’s effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies. Manages technological reviews by studying organization goals, strategies, practices, and user projects. Verifies application results by conducting system audits of technologies implemented. Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures. Recommends information technology strategies, policies, and procedures by evaluating organization outcomes.

Experience

Associates degree 8 years Master’s degree 4 years

Approved Substitutions

Minimum Education Minimum/General Experience

Associates degree 4 years Master’s degree None

Approved Substitutions

Minimum Education Minimum/General Experience

Associates degree 7 years

Intranet Applications Specialist, Jr

Functional Responsibility: Develops, implements, and maintains web-based application systems for an IT organization. Troubleshoots issues with existing or developed systems and works with the appropriate resources to resolve them. Relies on limited experience and judgment to plan and accomplish goals.

Intranet Applications Specialist, Sr

Functional Responsibility: Provides senior level development, implementation, and maintenance to web-based application systems for an IT organization. Provides escalated troubleshooting on issues with existing or developed systems and works with the appropriate resources to resolve them. Demonstrates proactive involvement throughout the project lifecycles, oftentimes starting with rapid prototypes early in the design phase. Responsible for recommending the best options for product objectives using knowledge of trends, best practices, and leading-edge techniques. Develops, designs, implements, and integrates various components and works closely with architects, SQA, and product support to ensure successful design, development, and seamless implementation to production. Performs a variety of complicated tasks. Must be knowledgeable of a variety of concepts, practices, and procedures within a particular field (i.e., HTML, Java, etc.).

IS Security Manager

Functional Responsibility: Responsible for developing and managing information systems cyber security, including disaster recovery, database protection and software development. Manages security analysts to ensure all applications are functional and secure. Evaluates the organization to ensure compliance with standards and relevance with industry norms. Provides management over IS staff in the day-to-day operations to ensure projects, milestones, and goals are met. Relies on extensive experience and judgment to plan and accomplish goals. Performs data gathering and provides reports to government agency to meet required deliverables.

Experience

Bachelor’s degree None Master’s degree None

Approved Substitutions

Minimum Education Minimum/General Experience

Associates degree 6 years Master’s degree 2 years

Approved Substitutions

Minimum Education Minimum/General Experience

Associates degree 8 years Master’s degree 4 years

LAN Support, Jr

Functional Responsibility: Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Recommends and schedules repairs. Provides end users support for all LAN- based applications. Installs and configures workstations. Ensures smooth and seamless network functionality in an enterprise environment. Relies on and adheres to government agency’s policies and guidelines designed to meet the particular organization’s objectives.

LAN Support, Journeyman

Functional Responsibility: Organizes, installs, and troubleshoots a Local Area Network (LAN) for a particular organization or at a client’s site. Establishes, maintain, operate, and coordinate between client LAN and Wide Area Network (WAN) facilities. LAN & WAN comprise of different types of networks such as NIPR, Enclaves, RDT&E that connect across the array of geographic network types. Each plays a crucial role in an enterprise’s total productive operation while maintaining consistent data transfer standards between networks. Provides end users support for all LAN- based applications. Installs and configures workstations. Relies on limited experience and judgment to plan and accomplish goals.

LAN Support, Sr

Functional Responsibility: Possesses advance understanding of computing devices, operating systems, software installation/administration, Microsoft tools (Word, Outlook, etc.), Microsoft Active Directory, and network protocols as well as proficiency with core equipment in Data Centers. Establishes, maintain, operate, and coordinate between client LAN and Wide Area Network (WAN) facilities. LAN & WAN comprise of different types of networks such as NIPR, Enclaves, RDT&E that connect across the array of geographic network types. Experienced collaborating with network administrators/engineers with client hardware troubleshooting to include diagnosis and/or replacement, cybersecurity requirements, client architecture, and Microsoft patching for client. Knowledgeable using command prompt, scripting, security groups, and network configurations as well as understanding of Microsoft tools, methodology, and concepts.

Experience

Bachelor’s degree None Master’s degree None

Approved Substitutions

Minimum Education Minimum/General Experience

Bachelor’s degree 2 years Master’s degree None

Approved Substitutions Education Experience

Bachelor’s degree 4 years

Network Administrator, Jr

Functional Responsibility: Sets up, configures, and supports internal and/or external networks. Develops and maintains all systems, applications, security, and network configurations. Troubleshoots network performance issues and creates and maintains a disaster recovery plan. Recommends upgrades, patches, and new applications and equipment. Provides technical support and guidance to users. Relies on instructions and pre-established guidelines to perform the functions of the job.

Network Administrator, Journeyman

Functional Responsibility: Troubleshoots network performance issues and creates and maintains a disaster recovery plan. Monitors system/network alerts and assist to resolve complex issues in system/network software and hardware. Maintains computer networks and systems including software, mainframes, VPNs, e-mail, routers, and other physical hardware such as printers, backup servers and their associated operating systems and software. Performs software and hardware installations, upgrades, patches, and configurations/reconfigurations. Repair digital switching equipment, attendant consoles, power and relay racks, miscellaneous telephone and computer data circuits and ancillary devices.

Network Administrator, Sr

Functional Responsibility: Monitors system/network alerts and assist to resolve complex issues in system/network software and hardware. Troubleshoots network performance issues, creates and maintains a disaster recovery plan, and analyzes security tests, system back-up and recovery. Maintains computer networks and systems including software, mainframes, VPNs, e-mail, routers, and other physical hardware such as printers, backup servers and their associated operating systems and software. Monitors agency and vendor security alerts and other security and reliability guidance using Johnson Controls Metasys Monitoring System in determining alerts, HVAC issues such as humidity, temperature and power loss and applicability.

Repairs digital switching equipment, cabling framework, power and relay racks, miscellaneous telephone and computer data circuits and ancillary devices. Develops expertise and prepare instructions to train users on new technologies. Configures new computer profiles, password set ups and resets. Performs software and hardware installations, upgrades, patches, and configurations/reconfigurations. Participate in and support vulnerability assessment and mitigation by updating virus protection software to keep data and communications protected. Perform local and remote access support and troubleshooting.

Education Experience

Bachelor’s degree None Master’s degree None

Approved Substitutions

Minimum Education Minimum/General Experience

Bachelor’s degree 2 years Master’s degree None

Approved Substitutions

Minimum Education Minimum/General Experience

Associates degree 8 years Master’s degree 4 years

Network Administrator, SME

Functional Responsibility: Selects, implements, and configures tools and methods to proactively monitor…