MAS - It Management Corporation - 47QTCA18D0077

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GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SCHEDULE

AUTHORIZED FEDERAL SUPPLY SCHEDULE CATALOG/PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is http://www.gsaadvantage.gov

MULTIPLE AWARD SCHEDULE (MAS) – INFORMATION TECHNOLOGY

CONTRACT NUMBER: 47QTCA18D0077

CONTRACT PERIOD: February 15, 2018 through February 14, 2028

PRICELIST CURRENT THROUGH: PS-0034, 3/7/2024

For more information on ordering, visit www.gsa.gov/schedules

CONTRACTOR: IT Management Corporation 4340 Stevens Creek Blvd, Ste 225

San Jose, CA 95129-1102

(408) 837-7000 (telephone)

(408) 739-1101 (facsimile) www.it-management.com

CONTRACTOR’S POINT OF CONTACT FOR CONTRACT ADMINISTRATION:

Ramin Movahedi IT Management Corporation 4340 Stevens Creek Blvd, Ste 225 San Jose, CA 95129-1102

(408) 837-7000 (telephone)

(408) 739-1101 (facsimile) rmovahedi@101voice.com

BUSINESS SIZE: Small Business http://www.gsaadvantage.gov/ http://www.gsa.gov/schedules

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TABLE OF CONTENTS

CUSTOMER INFORMATION………………………………………………………………………. 3

LABOR CATEGORY RATES

LABOR CATEGORY DESCRIPTIONS

IT MANAGEMENT CORP – EQUIPMENT INSTALLATION SERVICES……………………… 11

APPENDIX A – PEPLINK EULA

*See GSA Advantage for approved Peplink offerings

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CONTRACTOR INFORMATION

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)

Large Category: Information Technology SIN 33411 Purchase of New Electronic Equipment SIN 54151S IT Professional Services SIN 811212 Hardware Maintenance Services SIN 511210 Software Licenses SIN ANCILLARY Ancillary Supplies and/or Services SIN OLM Order-Level Materials

• See GSA Advantage for all product offerings.

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN:

SIN 33411 IPSCMRMDB $8.37

SIN 54151S Technical Support Associate $91.57

SIN 811212 ICS-012 $27.76

SIN 511210 SFC-CLD-B $19.14

SIN ANCILLARY Ancillary Supplies and/or Services

1c. HOURLY RATES: See page 5

2. MAXIMUM ORDER: See NOTE TO ORDERING ACTIVITIES (below)

SIN 33411 $500,000

SIN 54151S $500,000

SIN 811212 $500,000

SIN 511210 $500,000

SIN ANCILLARY $250,000

SIN OLM $250,000

NOTE TO ORDERING ACTIVITIES: *If the best value selection places your order over the Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned Contactor for a better price. The Contractor may (1) offer a new price for this requirement, (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

3. MINIMUM ORDER: $100

4. GEOGRAPHIC COVERAGE: 50 States, DC and US Territories

Under Cooperative Purchasing Authorized State and local government entities are eligible to place orders.

5. POINT(S) OF PRODUCTION: Same as contractor's address.

6. DISCOUNT FROM INTERNAL RATE:

The GSA Net Prices published on the GSA Advantage website reflect the fully burdened price.

The negotiated discount has been applied and the Industrial Funding Fee has been added.

7. QUANTITY DISCOUNT: >$400k, 1%

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8. PROMPT PAYMENT TERMS: Net 30 Days

9. FOREIGN ITEMS: None

10a. TIME OF DELIVERY: 30 Days ARO

10b. EXPEDITED DELIVERY: Please contact the Contractor for availability and rates.

10c. OVERNIGHT AND 2-DAY DELIVERY: Please contact the Contractor for availability and rates.

10d. URGENT REQUIRMENTS: N/A

11. FOB POINT: Origin

12a. ORDERING ADDRESS: Same as contractor address above

12b. ORDERING PROCEDURES:

Ordering activities shall use the ordering procedures described in Federal Acquisition Regulation 8.405-3 when placing an order or establishing a BPA for supplies or services. The ordering procedures, information on Blanket Purchase Agreements (BPA’s) and a sample BPA can be found at the GSA/FSS Schedule Homepage (fss.gsa.gov/schedules).

13. PAYMENT ADDRESS: Same as contractor address above

14. WARRANTY PROVISION:

15. EXPORT PACKING CHARGES: Not Applicable

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE):

Not Applicable

17. TERMS AND CONDITIONS OF INSTALLATION: Not Applicable

18a. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS

AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE):

Not Applicable

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES: None

19. LIST OF SERVICE AND DISTRIBUTION POINTS: Not Applicable

20. LIST OF PARTICIPATING DEALERS: None

21. PREVENTIVE MAINTENANCE : None

22a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): None

22b. SECTION 508 COMPLIANCE FOR ELECTRONIC and INFORMATION TECHNOLOGY:

Not Applicable

23. UNIQUE ENTITY IDENTIFIER (UEI) NUMBER: CKBBL7D9CM69

26. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT

(SAM) DATABASE: Contractor has an Active Registration in the SAM database.

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SIN 54151S IT LABOR CATEGORIES – PRICING

LABOR CATEGORY

2/15/2023 to 2/14/2024

2/15/2024 to

2/14/2025

2/15/2025 to

2/14/2026

2/15/2026 to

2/14/2027

2/15/2027 to

2/14/2028

Subject Matter Expert $337.68 $347.81 $358.24 $368.99 $380.06

Sr. Enterprise Architect $291.89 $300.65 $309.67 $318.96 $328.53

Sr. Project Manager $223.21 $229.91 $236.80 $243.91 $251.23

Project Manager $165.98 $170.96 $176.09 $181.37 $186.81

Sr. Technical Lead $223.21 $229.91 $236.80 $243.91 $251.23

Sr. Network/Systems Engineer $188.87 $194.54 $200.37 $206.38 $212.58

Network/Systems Engineer $154.53 $159.17 $163.94 $168.86 $173.93

Infrastructure Cabling Designer $188.87 $194.54 $200.37 $206.38 $212.58

Technical Lead** $165.98 $170.96 $176.09 $181.37 $186.81

Technical Support Associate** $91.57 $94.32 $97.15 $100.07 $103.07

Fiber Technician** $125.91 $129.69 $133.58 $137.59 $141.72

Copper Technician** $108.74 $112.01 $115.37 $118.83 $122.39

Field Technician** $108.74 $112.01 $115.37 $118.83 $122.39

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SIN 54151S DESCRIPTION OF IT SERVICES (Labor Categories)

Title General Experience Specific Experience & Position

Scope

Education

Level/Experience:

Subject Matter Expert IT Subject Matter Expert possesses at least ten years’ experience in information systems management, implementation, technical and functional design, systems development, configuration, or analysis of the specific product or programmatic functions.

Provides technical and managerial expert consultative support to functions as part of the project. Provide experienced, high-level functional system development or analysis.

Position incorporates the design, integration, documentation, implementation and analysis on complex problems requiring knowledge of the technical subject matter. Makes recommendations and advises on organization-wide systems improvements, optimization or maintenance efforts for a technical, functional area which may include: Distributed Systems Development, Web, Intranet, Converged Networking, Network Automation, Unified Communication Platforms, Client-Server Development, Database Design and Development, Integration Services, IT Strategic Planning, Systems Analysis and Needs Assessment, and Business Process Design or Reengineering. The IT Subject Matter Expert, based on experience and expertise may be involved in any or all stages of a project to include: consulting, design, development, implementation, operation and/or training.

Master's Degree (Information Technology, Business, or relevant subject matter) or equivalent professional experience.

Sr. Enterprise Architect The Sr. Enterprise Architect possesses at least seven years’ experience in information systems implementation, change management efforts or business process redesign.

Sr. Enterprise Architect applies their experienced management skills and specialized functional and technical expertise to guide project teams in delivering client solutions by architecting a customized IT solution for the customer. Sr. Enterprise Architect provide subject matter expertise in industry, process or technology areas. A Sr. Enterprise Architect is qualified to perform such tasks as: A) Plan and manage the work of information systems project teams. B) Design and implement new organization structures. C) Conceptual design along with detail architecture and development of the solution. D) Assist an organization to translate its vision and strategy into core human resource and business processes. E) Lead clients through streamlining, re-engineering and transforming business processes.

Bachelor’s Degree (Information Technology or Business) or equivalent professional experience with specialized manufacturer Technical Certifications.

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Sr. Project Manager The Sr. Project Manager possesses at least seven years’ experience with related IT projects. The Sr.

Project Manager has experience planning and managing IT projects and has had extensive experience in the execution of IT projects. They have demonstrated ability to successfully manage large enterprise IT projects to achieve the desired results on schedule and within budget

Sr. Project Manager will provide both high-level and day-to-day direction and management control of large or complex IT projects. The Sr.

Project Manager is responsible for developing the overall project work plan and monitors the execution of the project against the work plan.

The Sr. Project Manager provides technical and functional guidance to the project teams, monitors the progress of tasks and deliverables, tracks and reports project status to the client, and ensures that all critical project issues are addressed.

Master’s Degree (Information Technology or Business) or equivalent professional experience.

Sr. Technical Lead The Sr. Technical Lead possesses at least five years’ experience in information systems implementation, technical and functional design, development, configuration, or leading large IT integration project(s) as a key resource.

Provides technical and managerial expert consultative support to a functional area of the project. Provide extremely detailed functional system development or analysis. Position includes the design, integration, documentation, implementation, and leading the technical team in their day-to-day responsibilities and tasks to execute the project. Makes technical recommendations in the areas such as: Distributed Systems Development, Web, Intranet, Converged Network, Network Automation, Wireless Communication, Client-Server Development, Database Design and Development, Integration Services, IT Strategic Planning, Systems Analysis and Needs Assessment, and Business Process Reengineering. The Sr. Technical Lead, based on experience and expertise may be involved in any or all stages of a project to include:

consulting, design, development, implementation, operation and/or training.

Bachelor’s Degree (Information Technology or Business) or equivalent professional experience with specialized manufacture Technical Certifications.

Sr. Network/Systems Engineer

Sr. Network/Systems Engineer possesses at least five years’ experience in information systems implementation, change management, business process redesign, including at least 12 months experience in advance technologies.

Provides high-level support to the technical team while implementing and deploying the majority of the solution. Applies expertise and knowledge of state-of-the-art software, hardware, network infrastructure, and/or information technology to troubleshoot complex user/system problems. The Sr.

Network/Systems Engineer, based on experience and expertise may be involved in any or all stages of a project to include:

consulting, design, development, implementation, operation and/or training.

Bachelor’s Degree (Information Technology or Business) or equivalent professional experience with specialized

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Infrastructure Cabling Designer

Infrastructure Cabling Designer possesses at least four years of experience performing network/cabling infrastructure systems design, deployment, testing, conversion, and production support tasks on large-scale campus LAN/MAN Copper or Fiber infrastructure.

Infrastructure Cabling Designer has strong analytical and technical skills and has been trained to use best practices in development methodology.

Infrastructure Cabling Designer applies their broad technical skills and expertise to design a network cabling infrastructure for LAN/MAN/WAN or WLAN applications and guide project teams in delivering client solutions. Infrastructure Cabling Designer provides subject matter expertise in industry, process, or technology areas such as Fiber, Copper and related infrastructure components.

An Infrastructure Cabling Designer is qualified to perform such tasks as: A) Plan and manage the work of information systems project teams.

B) Design and implement new or improved existing Communication Infrastructure Networks. C) Conceptual design and development of training curricula. D) Assist an organization to translate its vision and strategy into core human resource and business processes. E) Lead clients through streamlining, re-engineering and transforming business processes.

Bachelor’s Degree (Information Technology or Business) or equivalent professional experience.

Technical Lead** The Technical Lead possesses at least three years’ experience in information systems implementation, technical and functional design, development, configuration, or leading IT integration project(s) as a resource.

Provide very detailed functional system development or analysis. Position includes design, integration, documentation, implementation and leading the technical team in their day-to-day responsibilities and tasks to execute the project. Contributes and directly contributes to the project success in the areas such as: Distributed Systems Development, Web, Intranet, Converged Network, Network Automation, Wireless Communication, Client- Server Development, Database Design and Development, Integration Services, IT Strategic Planning, Systems Analysis and Needs Assessment, and Business Process Engineering and Reengineering.

Associate's Degree (Information Technology or Business) or equivalent professional experience with specialized manufacture Technical Certifications.

Project Manager The Project Manager possesses at least three years’ experience with related IT projects, planning, and managing IT projects and has extensive experience in the execution of IT projects. They have demonstrated the ability to manage IT projects to achieve the desired results on schedule and within budget.

The Project Manager provides day-to-day direction and control of IT projects. The Project Manager is responsible for developing the project/task work plan and monitors progress against the work plan. They provide technical and functional guidance to the project teams, monitor the progress of tasks and deliverables, track and report the project status to project and program management, and ensure that all critical project issues are addressed.

Bachelor’s Degree (Information Technology or Business) or equivalent professional experience.

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Network/Systems Engineer

The Network/Systems Engineer possesses at least three years’ experience in information systems implementation, change management efforts or business process redesign, including at least 6 months experience in advance technologies.

Contribute in the execution of the day-to-day tasks and support of the project along with implementing and deploying the major portions of the solution. Applies expertise and knowledge of state-of-the-art software, hardware, network infrastructure, and/or information technology to troubleshoot complex user/system problems. The Network/Systems Engineer, based on experience and expertise, may be involved in any or all stages of a project to include:

consulting, design, development, implementation, operation and/or training.

Bachelor’s Degree (Information Technology or Business) or equivalent professional experience with specialized manufacturer Technical Certifications.

Fiber Technician** The Fiber Technician possesses at least three years’ experience in LAN/MAN and WAN Fiber Optic Network Infrastructure, installation, testing, termination, troubleshooting and a major contributor to the project.

The Fiber Technician applies their specialized technical skills of Fiber Optic Single mode and Multimode solutions along with technical expertise to support LAN/MAN/WAN and/or WLAN infrastructure. A Fiber Technician is qualified to perform such tasks as: A) Install and terminate Fiber Optic cables and connectors; B) Troubleshoot and implement new or existing Fiber Optic Infrastructure Networks; C) Test and Documentation of the infrastructure system; D) Install and troubleshoot rack infrastructure systems to maintain and house the cabling solution; E) Install and connect the Network Electronic components required to utilize the physical layer infrastructure.

Associate's Degree (Information Technology or Business) or equivalent professional experience or specialized manufacturer Technical Certifications.

Copper Technician ** The Copper Technician possesses at least three years’ experience in LAN/MAN and WAN Copper Network Infrastructures such as CAT5, CAT6 or CAT7 cabling solution, installation, testing, termination, troubleshooting, and a major contributor to the project.

The Copper Technician applies their specialized technical skills of Copper Network Infrastructure such as CAT5, CAT6 or CAT7 cabling solutions, along with technical expertise to support LAN/MAN/WAN and/or WLAN infrastructure. A Copper Technician is qualified to perform such tasks as: A) Install and terminate outdoor/indoor copper cables and connectors; B) Troubleshoot and implement new or existing copper infrastructure networks;

C) Test and Documentation of the infrastructure system; D) Install and troubleshoot rack infrastructure systems to maintain and house the cabling solution; E) Install and connect the Network Electronic components required to utilize the physical layer infrastructure.

Associate's Degree (Information Technology or Business) or equivalent professional experience or specialized

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Field Technician ** The Field Technician possesses at least three years’ experience in LAN/MAN and WAN Infrastructure installation, testing, termination, troubleshooting of IT Equipment, and a contributor to the project.

The Field Technician analyses functional and technical requirements, prepares system designs and specifications, and perform system development, testing, conversion, and production support tasks. They also develop required systems and operation documentation. A Field Technician is qualified to perform such tasks as: A) Install of network and systems per design specifications; B) Troubleshoot and implement new or existing systems/networks; C) Test and documentation of the systems/networks.

Associate's Degree (Information Technology or Business) or equivalent professional experience or specialized manufacturer Technical Certifications.

Technical Support Associate **

Technical Support Associate possesses at least eighteen months experience in Information Technology.

Typically has specialization in particular software or business application utilized in an end-user environment.

Provides high-level support to users. Applies expertise and knowledge of state-of-the-art software, hardware, network infrastructure, and/or information technology to troubleshoot complex user/system problems. The Technical Support Associate, based on experience and expertise, may be involved in any or all stages of a project to include: consulting, support, implementation, operation and/or training.

Associate's Degree (Information Technology or Business) or equivalent professional experience or specialized

The Service Contract Act (SCA) is applicable to this contract and it includes SCA applicable labor categories. The prices for the indicated (**) SCA labor categories are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCA matrix. The prices awarded are in line with the geographic scope of the contract (i.e. nationwide).

SCA Wage Determination

Labor Category SCA Equivalent Code Occupation Code

WD Number Date of Revision

Technical Lead Engineering Technician VI 30086 2015-5641 7/3/2018

Fiber Technician Engineering Technician V 30085 2015-5641 7/3/2018

Copper Technician Engineering Technician IV 30084 2015-5641 7/3/2018

Field Technician Engineering Technician IV 30084 2015-5641 7/3/2018

Technical Support Associate System Support Specialist 14170 2015-5641 7/3/2018

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SIN 33411 ANCILLARY – IT EQUIPMENT INSTALLATION SERVICES – PRICING

Description SKU Labor

Category/Service Title Labor Category/Service Description GSA Price w/IFF

ITMCX-SOS-ACCSINS-ID1 IP Door Access Install, 1 Unit Onsite installation of (1) IP-based Door Access hardware without door or frame modification.

Technician will install, label, and configure the Door Access hardware and the following items, if applicable: striker, card reader, and door contacts.

The services will be performed onsite and tested using the existing network cabling and security wiring infrastructure. Technician will dismount any existing non-compatible hardware installed at the location. The customer will provide each door’s location and system credentials 4 days before the scheduled onsite services. The customer will provide keys and access on the day of service. This service will not include alert configurations, monitoring services, or 3rd party application integration setup and automatic door opener. Advanced installations such as glass doors, magnetic locks, gates, and certain other door designs are outside the scope.

This is a service only & no hardware is provided.

Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays. $775.02

ITMCX-SOS-ACCSHUBINS-

ID1

IP Door Access Hub Install, 1 Unit

Onsite installation of (1) IP-based Access Control Hub. The technician will install, label, and configure the Access Control Hub onsite and test using the existing cabling infrastructure. The Access Control Hub will be installed based on the manufacturer's recommendations and be programmed for up to 12 access devices. The customer will provide keys and access on the day of service. Any areas over 10' might be assessed with additional charges, and any areas over 15' from the floor require a lift to be provided by the customer. This is a service only & no hardware is provided. Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays. $775.02

ITMCX-SOSC-

4DORCNTRLINS-ID1

IP Four Door Access Controller Install, 1 Unit with Consultation

Onsite installation of (1) IP-based 4-door Access Controller. The technician will install, label, and configure the Access Controller onsite and test using the existing cabling infrastructure. The Access Control will be installed based on the manufacturer's recommendations and be programmed for up to feasible capacity. The services will not include alert configurations, monitoring services, or 3rd party application integration. Installation services for the $2,058.26

IT Management Corporation 12 | P a g e initial unit will include a 30-minute remote consultation meeting with the customer's IT and security representatives to plan and set expectations a week before the scheduled onsite services. The customer will provide the location of each door in a map format along with system credentials 14 days before the scheduled onsite services. The customer will provide keys and access on the day of service.

This is a service only & no hardware is provided.

Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays.

ITMCX-SPOS-

ACCSTRNKINS-ID10

Indoor Security Cable Installation 10 Feet

Installation of (1) Security Trunk/Composite Cable wiring up to 12' from the floor. Technicians will run the cable using the existing usable pathway, terminate both ends of the cable, label, and test the cable. This will be an indoor standard building environment using the access controller manufacturer's recommended Cable for up to 10 feet. The customer will participate in the pre-installation walkthrough for the cable termination locations in advance of the scheduled onsite services. The customer will provide keys and access on the day of service. Any areas over 12' might be assessed with additional charges, and any areas over 15' from the floor require a lift to be provided by the customer. This service does not include any new pathway, trenching, patch panel, firewall penetration, new conduit, raceway installation, or grounding. Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays. $108.48

ITMCX-SOS-CABINS-

WM12

Cabinet Installation for up to 12 U, 1 Unit

Onsite installation of (1) wall mounts Racks or Cabinets up to 12 U and up to 45 Lb. The technician will install, secure, and set up a stand-alone or wall-mounted open Rack or a Cabinet onsite, paint, and install customer-provided Plywood if applicable. The cabinet will be installed based on the manufacturer's recommendations and assembled up to its feasible capacity. The services will not include a rack stack of network electronics services or passive equipment installation. The location must be up to par with the network equipment installation environment standards and have sufficient space to install the cabinet. The customer will provide the location of each IDF/MDF in a map format along with any specific instructions 14 days before the scheduled onsite services. Any cabinet installation over 8' might be assessed with additional charges, and any areas over 10' from the floor require a lift to be provided by the customer. Additional charges will be assessed to remove any old cabinets, remove equipment, and provide a new 3/4" Plywood. The customer will provide keys and access on the day of service. This is a service only & no hardware is provided. Unless the contract specifically states otherwise, the service hours for our company are from Monday through $381.16

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Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays.

ITMCX-SOS-CABINS-

WM24

Cabinet Installation for up to 24 U, 1 Unit

Onsite installation of (1) wall mounts Racks or Cabinets up to 24 U and up to 90 Lb. The technician will install, secure, and set up a stand-alone or wall-mounted open Rack or a Cabinet onsite, paint, and install customer-provided Plywood if applicable. The cabinet will be installed based on the manufacturer's recommendations and assembled up to its feasible capacity. The services will not include a rack stack of network electronics services or passive equipment installation. The location must be up to par with the network equipment installation environment standards and have sufficient space to install the cabinet. The customer will provide the location of each IDF/MDF in a map format along with any specific instructions 14 days before the scheduled onsite services. Any cabinet installation over 6' might be assessed with additional charges, and any areas over 6' from the floor require a lift to be provided by the customer. The customer will provide a designated area for both the product assemblies and disposal of the packaging material. Additional charges will be assessed to remove any old cabinets, remove equipment, and provide a new 3/4" Plywood. The customer will provide keys and access on the day of service. This is a service only & no hardware is provided. Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays. $686.09

ITMCX-SOS-CABINS-FL48 Cabinet Installation for DataCenter, 1 Unit

Onsite installation of (1) DataCenter-Class floor standing Cabinets up to 48 U. Technician will install, secure, and set up a stand-alone open Rack or a Cabinet onsite, and install customer-provided seismic braces if applicable. The cabinet will be installed based on the manufacturer's recommendations and be assembled up to its feasible capacity. The services will not include a rack stack of network electronics services or passive equipment installation. The location must be up to par with the network equipment installation environment standards and have sufficient space to install the cabinet. The customer will transfer the unit from its warehouse location to the designated IT room before the service scheduled date. The customer will provide the location of each IDF/MDF in a map format along with any specific instructions 14 days before the scheduled onsite services. The customer will provide a designated area for both the product assembly and the packaging material disposal. Additional charges will be assessed to remove any old cabinets, remove equipment, and install cable tray/ladder rack systems. The customer will provide keys and access on the day of service.

This is a service only & no hardware is provided. $2,175.54

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Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays.

ITMCX-SPOS-CAT6AP-ID1 Indoor One CAT6A Planum Cable Installation

Installation of (1) CAT6A Plenum cable up to 12' from the floor. Technicians will run the cable using the existing usable pathway, terminate both ends of the cable on CAT6A keystone jack, label, and test the cable. This will be an indoor standard office environment with CAT6A cable up to 195', jack, faceplate, and wire straps. The customer will provide the location of the data drop along with the naming schema for the label 4 days before the scheduled onsite services. The customer will provide keys and access on the day of service. Any areas over 12' might be assessed with additional charges and any areas over 15' from the floor require a lift to be provided by the customer. This service does not include any new patch panel, firewall penetration, new conduit, raceway installation, or core drilling.

Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays. $762.32

ITMCX-SPOS-CAT6AP-ID2 Indoor Two CAT6A Plenum Cable Installation

Installation of (2) CAT6A Plenum cable to the same faceplate location up to 12' from the floor.

Technicians will run the cable using the existing usable pathway, terminate both ends of each cable on CAT6A keystone jack, label, and test the cables.

This will be an indoor standard office environment with (2) CAT6A cable up to 195' run for each, jack, faceplate, and wire straps. The customer will provide the location of the data drop along with the naming schema for the label 4 days before the scheduled onsite services. The customer will provide keys and access on the day of service. Any areas over 12' might be assessed with additional charges and any areas over 15' from the floor require a lift to be provided by the customer. This service does not include any new patch panel, firewall penetration, new conduit, raceway installation, or core drilling.

Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays. $1,143.48

ITMCX-SPOS-CAT6AR-ID1 Indoor One CAT6A Riser, PVC Cable Installation

Installation of (1) CAT6A Riser cable up to 12' from the floor. Technicians will run the cable using the existing usable pathway, terminate both ends of the cable on CAT6A keystone jack, label, and test the cable. This will be an indoor standard office environment with CAT6A cable up to 195', jack, faceplate, and wire straps. The customer will provide the location of the data drop along with the naming schema for the label 4 days before the scheduled onsite services. The customer will provide keys and access on the day of service. Any areas over 12' might be assessed with additional charges and any $660.68

IT Management Corporation 15 | P a g e areas over 15' from the floor require a lift to be provided by the customer. This service does not include any new patch panel, firewall penetration, new conduit, raceway installation, or core drilling.

Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays.

ITMCX-SPOS-CAT6AR-ID2 Indoor Two CAT6A Riser, PVC Cable Installation

Installation of (2) CAT6A Riser cable to the same faceplate location up to 12' from the floor.

Technicians will run the cable using the existing usable pathway, terminate both ends of each cable on CAT6A keystone jack, label, and test the cables.

This will be an indoor standard office environment with (2) CAT6A cable up to 195' run for each, jack, faceplate, and wire straps. The customer will provide the location of the data drop along with the naming schema for the label 4 days before the scheduled onsite services. The customer will provide keys and access on the day of service. Any areas over 12' might be assessed with additional charges and any areas over 15' from the floor require a lift to be provided by the customer. This service does not include any new patch panel, firewall penetration, new conduit, raceway installation, or core drilling.

Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays. $952.90

ITMCX-SPOS-CAT6OSP-

OD1

Outdoor One CAT6 OSP Cable Installation

Installation of (1) CAT6 OSP cable up to 12' from the floor. Technicians will run the cable using the existing usable pathway, terminate both ends of the cable on CAT6 keystone jack, label, and test the cable. This will be an outdoor standard building environment with CAT6 cable up to 195', jack, faceplate, stub, one core drilling, up to 2' flex conduit, outdoor rated surface-mount single gang box and wire straps as needed. The customer will provide the location of the data drop along with the naming schema for the label 4 days before the scheduled onsite services. The customer will provide keys and access on the day of service. Any areas over 12' might be assessed with additional charges and any areas over 15' from the floor require a lift to be provided by the customer. This service does not include any new pathway, trenching, patch panel, firewall penetration, new conduit, raceway installation, or grounding. Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays. $1,524.63

ITMCX-SOS-PCFGINS-PS4 Preconfigured Device Install 4HR Prescheduled

Onsite (4) hours Smart Hands to install a preconfigured network device in the customer's rack. The technician will have a laptop for basic troubleshooting with IT or NOC assistance. The technician is not responsible for any configuration.

Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and $1,041.83

IT Management Corporation 16 | P a g e exclude public holidays with advanced scheduling.

This is a service only & no hardware is provided.

ITMCX-SOSC-ENVSINS-ID1 Indoor IP Environmental Sensor Install, 1 Unit with Consultation

Onsite installation of (1) indoor IP Environmental Sensor or Vape Detector installed 8' from the floor.

Technician will install, label, and configure the Environmental Sensor onsite and test using the existing cabling infrastructure. Technician will dismount any existing Environmental Sensor installed at the location. The customer will provide each Environmental Sensor location and system credentials 4 days before the scheduled onsite services. The customer will provide keys and access on the day of service. Any areas over 10' might be assessed with additional charges and any areas over 15' from the floor require a lift to be provided by the customer. This will not include alert configurations, monitoring services, or 3rd party application integration setup. Up to 6' of standard color, LD5 raceway might be installed along with Cat 6 network patch cable as needed. This service will include a 30-minute remote consultation meeting with the customer's IT and security representatives to plan and set expectations a week before the scheduled onsite services. This is a service only & no hardware is provided. Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays. $520.92

ITMCX-SOSC-IPCAMSRVY-

100K

IP Camera Survey Up to 100K SF with Consultation

Onsite IP Camera security site survey for up to 100K square feet of indoors and outdoors. The survey includes a full report containing a camera map, pictures, and installation recommendations along with the recommended IP camera type. The customer will provide the site map in an electronic format along with the design requirements 4 days before the scheduled onsite services. The customer will provide keys and access on the day of service.

This service will include a one-hour remote consultation meeting with the customer's IT & security representatives to plan and set expectations a week before the scheduled onsite services. This Service is limited to one address location & one visit.

This service is for Predictive & Planning IP Camera Security surveys with two hours of presentation and consulting service. This is a service only & no hardware is provided. Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays. $6,098.54

ITMCX-SOSC-IPCAMSRVY-

300K

IP Camera Survey Up to 300K SF with Consultation

Onsite IP Camera security site survey for up to 300K square feet indoors and outdoors. The survey includes a full report containing a camera map, pictures, and installation recommendations along with the recommended IP camera type. The customer will provide the site map in an electronic $12,959.40

IT Management Corporation 17 | P a g e format along with the design requirements 4 days before the scheduled onsite services. The customer will provide keys and access on the day of service.

This service will include a one-hour remote consultation meeting with the customer's IT & security representatives to plan and set expectations a week before the scheduled onsite services. This Service is limited to one address location & one visit.

This service is for Predictive & Planning IP Camera Security surveys with two hours of presentation and consulting service. This is a service only & no hardware is provided. Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays.

ITMCX-SOS-IPCAMINS-ID1 Indoor IP Camera Install, 1 Unit

Onsite installation of (1) indoor IP Camera installed 10' from the floor. The technician will install, label, and configure the Cameras onsite and test using the existing cabling infrastructure. Technician will dismount any existing Cameras installed at the location. The customer will provide each Camera’s location and system credentials 4 days before the scheduled onsite services. The customer will provide keys and access on the day of service. Any areas over 10' might be assessed with additional charges and any areas over 15' from the floor require a lift to be provided by the customer. This Service is limited to one address location & one visit. This is a service only & no hardware is provided. Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays. $330.34

ITMCX-SOS-IPCAMINS-

OD1

Outdoor IP Camera install, 1 Unit

Onsite installation of (1) outdoor IP Camera 10' from the floor. The technician will install, label, and configure the Cameras onsite and test using existing cabling and grounding infrastructure. Technician will dismount any existing Cameras installed at the location. The customer will provide each Camera’s location and system credentials 4 days before the scheduled onsite services. The customer will provide keys and access on the day of service. Any areas over 10' might be assessed with additional charges and any areas over 15' from the floor require a lift to be provided by the customer. This is a service only & no hardware is provided. Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays. $609.85

ITMCX-SRMC-

IPCAMCONT-ENG1

IP Camera Controller Provisioning Setup with Consultation

Engineering and remote professional services to set up a new or migrate an existing IP Camera NVR Controller to onsite or cloud-based systems. The services will include recommendations of best practices and any standard functions available with the associated license for the controller. This will not include alert configurations, High-availability clusters, 3rd party application integrations, or advanced analytics systems. The customer will provide access to the existing system along with the design requirements 16 days before the scheduled $5,209.17

IT Management Corporation 18 | P a g e go-live date. This service will include a two-hours remote consultation meeting with the customer's IT representative to plan and review the configuration a week in advance. Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays.

ITMCX-SRM-HRBLKBSC-

CUST5

5-Hour Block- Consulting/Basic Troubleshooting

Provide a 5-Hour Block of Time as a prepaid service for Basic remote Consulting/Troubleshooting services. No defined outcomes/deliverables. The services are applicable to general IT infrastructure solutions such as: O365, Azure, SharePoint, AD, SQL, Exchange, VMware, Google Admin, G-Suite, Network Security, Wi-Fi systems, and IT configuration. 30 minutes minimum billing to initial and 15 minutes increments thereafter to a given service request. Up to 5 days service scheduling response. No hardware is provided. Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays. $2,414.01

ITMCX-SRM-HRBLKBSC-

CUST10

10-Hour Block- Consulting/Basic Troubleshooting

Provide a 10-Hour Block of Time as a prepaid service for Basic remote Consulting/Troubleshooting services. No defined outcomes/deliverables. The services are applicable to general IT infrastructure solutions such as: O365, Azure, SharePoint, AD, SQL, Exchange, VMware, Google Admin, G-Suite, Network Security, Wi-Fi systems, and IT configuration. 30 minutes minimum billing to initial and 15 minutes increments thereafter to a given service request. Up to 4 days service scheduling response. No hardware is provided. Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays. $4,319.80

ITMCX-SRM-HRBLKBSC-

CUST20

20-Hour Block- Consulting/Adv.

Troubleshooting

Provide a 20-Hour Block of Time as a prepaid service for Basic remote Consulting/Troubleshooting services. No defined outcomes/deliverables. The services are applicable to general IT infrastructure solutions such as: O365, Azure, SharePoint, AD, SQL, Exchange, VMware, Google Admin, G-Suite, Network Security, Wi-Fi systems, and IT configuration. 30 minutes minimum billing to initial and 15 minutes increments thereafter to a given service request. Up to 3 days of service scheduling response. No hardware is provided. Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays. $7,750.23

ITMCX-SRM-HRBLKBSC-

CUST40

40-Hour Block- Consulting/Adv.

Troubleshooting

Provide a 40-Hour Block of Time as a prepaid service for Basic remote Consulting/Troubleshooting services. No defined outcomes/deliverables. The services are applicable to general IT infrastructure solutions such as: O365, Azure, SharePoint, AD, SQL, Exchange, VMware, Google Admin, G-Suite, Network Security, Wi-Fi systems, and IT configuration. 30 minutes minimum billing to initial and 15 minutes increments thereafter to a given service request. Up to 2 days of service scheduling response. No $13,975.82

IT Management Corporation 19 | P a g e hardware is provided. Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays.

ITMCX-SOS-NETINS-NS24 Switch/Router Installation – Patch up to 24 Ports & Connect to Stack, 1 Unit

Onsite installation of (1) Network Switch up to 24 ports. Technician will install, patch, stack, uplink, and label a preconfigured Network Switch (Access, Core or Aggregator) onsite and test using the existing cabling infrastructure. The Network Switch will be installed based on the manufacturer's recommendations and be patched for up to feasible capacity. The services will not include alert configurations, monitoring services, 3rd party application integration, firmware updates, or configuration changes. The technician will dismount any existing Network Switch equipment installed at the location and mount the new unit on the existing rack if available. The location must be up to par with the standards of the network equipment installation environment. Fiber and Copper patch cables and mounting brackets are not included. **Electrical power must be located within 4' of the network Switch install location. The customer will provide the location of each IDF/MDF in a map format along with any specific instructions 14 days before the scheduled onsite services. The customer will provide keys and access on the day of service. This is a service only & no hardware is provided. Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays. $317.63

ITMCX-SOS-NETINS-NS48 Switch/Router Installation – Patch up to 48 Ports & Connect to Stack, 1 Unit

Onsite installation of (1) Network Switch up to 48 ports. Technician will install, patch, stack, uplink, and label a preconfigured Network Switch (Access, Core, or Aggregator) onsite, and test using the existing cabling infrastructure. The Network Switch will be installed based on the manufacturer's recommendations and be patched for up to feasible capacity. The services will not include alert configurations, monitoring services, or 3rd party application integration, firmware updates, or configuration changes. Technician will dismount any existing Network Switch equipment installed at the location and mount the new unit on the existing rack if available. The location must be up to par with the standards of the network equipment installation environment. Fiber and Copper patch cables and mounting brackets are not included. **Electrical power must be located within 4' of the network Switch install location. The customer will provide the location of each IDF/MDF in a map format along with any specific instructions 14 days before the scheduled onsite services. The customer will provide keys and access on the day of service. This is a service only & no hardware is provided. Unless the contract specifically states otherwise, the service hours for our company are from Monday through $559.03

IT Management Corporation 20 | P a g e

Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays.

ITMCX-SRMC-NETACCS-

ENG1

Access Switch Provisioning Setup with Consultation, 1 Unit

Engineering and remote professional services to set up (1) new or migrate an existing Network Access Switch to a New Access Switch onsite or cloud-based systems. The services will include recommendations of best practices and any standard functions available with the associated license for the switch, firmware updates, any applicable license activations, basic performance testing, and configuration backup. The customer will provide access to the existing system along with the design requirements 30 days before the scheduled go-live date. This service will include a 30-minute remote consultation meeting with the customer's IT representative to plan and review the configuration a week in advance. The scope does not include network optimization, network design changes, NAC integration, alert configurations, High-availability clusters, 3rd party application integrations, advanced analytics systems, training services, or Visio-type network documentation. Unless the contract specifically states otherwise, the service hours for our company are from Monday through Friday, 8:00 AM to 5:00 PM PST, and exclude public holidays. $279.52

ITMCX-SRMC-NETCORE-

ENG1

Core Switch Provisioning Setup with Consultation, 1 Unit

Engineering and remote professional services to set up (1) new or migrate an existing Network Core or Aggregator Switch to a New Core or Aggregator Switch onsite or cloud-based systems.