MAS - J5 Holdings, LLC - 47QTCA18D0072

J5 Holdings, LLC (DBA J5 Consulting) Page 1 of 42

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE

CATALOG/PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is http://www.gsaadvantage.gov

Multiple Award Schedule (MAS)

Large Category – Information Technology

Subcategory – IT Services

SIN 54151S Information Technology Professional Services

Order-Level Materials (OLM)

PSC D399 IT and Telecom- Other IT and Telecommunications

Contract Number – 47QTCA18D0072 Contract Period – February 13, 2018 through February 12, 2028

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at fss.gsa.gov.

J5 Holdings, LLC (DBA J5 Consulting)

16701 Melford Blvd, Ste. 400

Bowie, MD 20715-4411

Telephone: (301) 877-1689

Email address: contactus@j5consulting.co

J5 Consulting’s website: www.j5consulting.co

SBA Certified 8(a) Firm, graduate

SBA Certified Small Disadvantaged Business (SDB)

Small Business mailto:contactus@j5consulting.co http://www.j5consulting.co/ http://www.agil3tech.com/

GSA Contract Number 47QTCA18D0072

J5 Holdings, LLC (DBA J5 Consulting) Page 2 of 42

Contents I. Information for Ordering Activities

II. Terms and Conditions

III. DESCRIPTION OF IT PROFESSIONAL SERVICES AND PRICING

A. Education and Experience Substitutions

B. Labor Categories and Functional Responsibility

C. Labor Rates and Pricing

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I. Information for Ordering Activities

1. Table of Awarded Special Item Numbers (SINs)

SIN DESCRIPTION

54151S IT Professional Services

54151SST/LOC IT Professional Services for State & Local

Cooperative Purchasing

54151SRC IT Professional Services for Disaster Recovery

Purchasing

OLM

Order-Level Materials

2. Maximum Order*: The maximum order is $500,000/per Order

*If the best value selection places your order over the Maximum Order identified in this catalog/price list, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contactor for a better price. The contractor may

(1) offer a new price for this requirement (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

3. Minimum Order: The minimum order is $100

4. Geographic Coverage

Domestic delivery within the 48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington, DC, and U.S. Territories. Note that for products, domestic delivery also includes a port or consolidation point, within the aforementioned areas, for orders received from overseas activities

5. Point(s) of Production: N/A – Services Only

6. Discount from List Prices: Prices shown are GSA net prices

7. Quantity/Volume Discount: None

8. Prompt Payment Terms: None

9. Government Purchase Cards:

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Government Purchase Cards are accepted at or below the micro-purchase threshold. Also accepted at or above the micro-purchase threshold.

10. Foreign Items: N/A

11a. Time of Delivery: Negotiated at Task Order Level

11b. Expedited Delivery: Negotiated at Task Order Level

11c. Overnight and 2-Day Delivery: Negotiated at Task Order Level

11d. Urgent Requirements:

Agencies can contact the Contractor’s representative to affect a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

12. FOB Point: Destination

Note: All travel required in the performance of this contract and orders placed hereunder must comply with the Federal Travel Regulations (FTR) or Joint Travel Regulations

(JTR), as applicable, in effect on the date(s) the travel is performed. Established Federal

Government per diem rates will apply to all contractor travel. Contractors cannot use

GSA city pair contracts. The contractor shall not add the Industrial Funding Fee onto travel costs.

13a. Ordering Address:

J5 Consulting

16701 Melford Blvd, Suite 400

Bowie, MD 20715

13b. Ordering Procedures:

For supplies and services, the ordering procedures, information on Blanket Purchase

Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

14. Payment Address:

J5 Consulting

16701 Melford Blvd, Suite 400

Bowie, MD 20715

15. Warranty Provision:

Standard Commercial Warranty. Customers should contact the contractor for a copy of the warranty.

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16. Export Packaging Charges: Not applicable.

17. Terms and Conditions of Government Purchase Acceptance:

Accepted at or below the micro-purchase threshold. Also accepted at or above the micro-purchase threshold.

18. Terms and Conditions of Rental, Maintenance, and Repair (if applicable): N/A

19. Terms and Conditions of Installation (if applicable): N/A

20a. Terms and Conditions of Repair Parts Indicating Date of Parts Price Lists and Any

Discounts from List Prices (if applicable): N/A

20b. Terms and Conditions for any Other Services (if applicable): N/A

21. List of Service and Distribution Points (if applicable): N/A

22. List of Participating Dealers (if applicable): N/A

23. Preventive Maintenance (if applicable): N/A

24a. Special Attributes Such as Environmental Attributes (e.g. recycled content, energy efficiency, and/or reduced pollutants): N/A

24b. Section 508 Compliance for EIT: N/A

25. UEI Number: EG6EFUKFFRH4

26. Notification Regarding Registration in Central Contractor Registration (CCR) Database:

Cage Code = 67RJ5

II. Terms and Conditions

TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY (IT)

PROFESSIONAL SERVICES (SPECIAL ITEM NUMBERS 54151S, 54151SSTLOC and

54151SRC)

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*NOTE: All non-professional labor categories must be incidental to, and used solely to support professional services, and cannot be purchased separately.

1. SCOPE

a. The prices, terms and conditions stated under Special Item Numbers 54151S, 54151STLOC, and 54151SRC Information Technology Professional Services apply exclusively to IT Professional Services within the scope of this Information Technology Schedule.

b. The Contractor shall provide services at the Contractor’s facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity.

2. PERFORMANCE INCENTIVES I-FSS-60 Performance Incentives (April 2000)

a. Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract.

b. The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c. Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity’s mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

3. ORDER

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase

Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003) Availability of Funds for the Next Fiscal

Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

4. PERFORMANCE OF SERVICES

a. The Contractor shall commence performance of services on the date agreed to by the

Contractor and the ordering activity.

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b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

c. The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

d. Any Contractor travel required in the performance of IT Services must comply with the

Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

5. STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)

(a) The Contracting Officer may, at any time, by written order to the Contractor, require the

Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause.

Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the

Contracting Officer shall either-

(1) Cancel the stop-work order; or

(2) Terminate the work covered by the order as provided in the Default, or the Termination for Convenience of the Government, clause of this contract.

(b) If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if-

(1) The stop-work order results in an increase in the time required for, or in the

Contractor's cost properly allocable to, the performance of any part of this contract; and (2)

The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract.

(c) If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.

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(d) If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order.

6. INSPECTION OF SERVICES

In accordance with FAR 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL

ITEMS (MAR 2009) (DEVIATION I - FEB 2007) for Firm-Fixed Price orders and FAR 52.212-4

Labor-Hour Contracts orders placed under this contract.

7. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then

FAR 52.227-14 (Dec 2007) Rights in Data – General, may apply.

8. RESPONSIBILITIES OF THE ORDERING ACTIVITY

Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT Professional Services.

9. INDEPENDENT CONTRACTOR

All IT Professional Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

10. ORGANIZATIONAL CONFLICTS OF INTEREST

a. Definitions.

“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the

Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the

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Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the

Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR

9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

11. INVOICES

The Contractor, upon completion of the work ordered, shall submit invoices for IT Professional services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12. PAYMENTS

For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time-and-Materials and Labor-Hour Contracts at FAR

52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under

Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I –

OCT 2008) (DEVIATION I – FEB 2007) applies to labor-hour orders placed under this contract.

52.216-31(Feb 2007) Time-and-Materials/Labor-Hour Proposal Requirements—Commercial

Item Acquisition. As prescribed in 16.601(e)(3), insert the following provision:

(a) The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.

(b) The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by— (1) The offeror;

(2) Subcontractors; and/or

(3) Divisions, subsidiaries, or affiliates of the offeror under a common control.

13. RESUMES

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Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

14. INCIDENTAL SUPPORT COSTS

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the

FAR.

15. APPROVAL OF SUBCONTRACTS

The ordering activity may require that the Contractor receive, from the ordering activity's

Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

III. DESCRIPTION OF IT PROFESSIONAL SERVICES AND PRICING

A. Education and Experience Substitutions

Education Substitutions

Degree Experience Equivalent Other Equivalent

Associates Two years' experience Vocational/technical training in work-related field

Bachelors Associates degree plus two years’ experience

HS degree/GED plus four years’ experience

Professional certification plus three years work-related experience

Masters Bachelor’s degree plus two years of experience, or Associates degree plus four years’ experience

PhD/Doctorate Master’s degree plus two years’ experience or

Bachelor’s degree plus four years’ experience or

Associates degree plus six years’ experience

Years of experience may be used to satisfy education requirements.

Completion of higher education which has not yet resulted in a degree may be counted as one-for-one years of experience for each year of higher education and may be used to satisfy

J5 Holdings, LLC (DBA J5 Consulting) Page 11 of 42 education requirements.

Experience Substitutions

Advanced Degree Equal-To Years of Experience

Masters Two years

PhD/Doctorate Four years

Education may be used to satisfy experience requirements when the minimum Education requirements are met.

B. Labor Categories and Functional Responsibility

Labor Category Functional Responsibility Minimum years of

Experience

Educational

Requirements

Senior Program

Manager

The Senior Program Manager has overall accountability for business solution programs. Senior Program Managers may be responsible for product delivery and/or financial management of client engagements. A Senior Program Manager performs independent quality assurance reviews of program performance and deliverables. They lend thought leadership to engagement teams in developing creative solutions to client business problems.

15 Bachelor's in

Business or

Management

Program Manager Program Managers plan and manage projects to control overall project scope, budgets and schedules for multi-project engagements. Program Managers maintain contractor interface with the senior levels of the customer’s organization, and consult with customer and contractor personnel to formulate and review task plans and deliverables, and provide conformance with program and project task schedules and costs and contractual obligations.

12 Bachelor's in

Business or

Management

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Senior IT Program

Manager

The Senior IT Program Manager has overall accountability for business solution programs. Senior IT Program Managers may be responsible for product delivery and/or financial management of client engagements. A Senior Program Manager performs independent quality assurance reviews of program performance and deliverables. They lend thought leadership to engagement teams in developing creative solutions to client business problems. The Senior IT Project Manager is also responsible for evaluating the project schedule, resources, and control through a technical lens. They have technical discussions about scope and objectives with the team to accurately assess the progress of the project through visibility into its deeper technical layers to control scope issues relative to technical challenges that may arise.

15 Bachelor's in

Computer

Science, Engineering, or

Information

Technology

IT Program Manager IT Program Managers plan and manage projects to control overall project scope, budgets and schedules for multi-project engagements. IT Program Managers maintain contractor interface with the senior levels of the customer’s organization, and consult with customer and contractor personnel to formulate and review task plans and deliverables, and provide conformance with program and project task schedules and costs and contractual obligations. The IT Project Manager is responsible for evaluating the project schedule, resources, and control through a technical lens. They have technical discussions about scope and objectives with the team to accurately assess the progress of the project through visibility into its deeper technical layers to control scope issues relative to technical challenges that may arise.

12 Bachelor's in

Computer

Science, Engineering, or

Information

Technology

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Project Integrator 1 The Project Integrator, plans and coordinates activities of projects. This individual reviews project proposals or plans to determine schedule, funding limitations, procedures for accomplishing projects, staffing requirements and allotment of available resources to various phases of projects. The Administrative Project

Manager establishes work plans and coordinates staffing for each phase of project and arranges for recruitment or assignment of project personnel. The

Administrative Project Manager identifies functional or cross functional requirements and resources required for each task.

6 Bachelor's in

Business or

Management

Project Integrator 2 The Project Integrator, plans and coordinates activities of projects. This individual reviews project proposals or plans to determine schedule, funding limitations, procedures for accomplishing projects, staffing requirements and allotment of available resources to various phases of projects. The Administrative Project

Manager establishes work plans and coordinates staffing for each phase of project and arranges for recruitment or assignment of project personnel. The

Administrative Project Manager identifies functional or cross functional requirements and resources required for each task.

10 Bachelor's in

Business or

Management

Subject Matter Expert 1 The Subject Matter Expert 1 has industry experience in the relevant subject matter.

This individual will use information technology expertise and/or industry focus expertise in fulfilling the interpreted customer specification. The Subject Matter

Expert 1 is highly experienced in the industry with regard to information technology. The Subject Matter Expert 1 provides thought leadership related to current and future customer plans with regard to the stated information technology.

10 Bachelor's in

Computer

Science, Engineering, or

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Subject Matter Expert 2 The Subject Matter Expert 2 has industry experience in the relevant subject matter.

This individual will use information technology expertise and/or industry focus expertise in fulfilling the interpreted customer specification. The Subject Matter

Expert 2 is an highly experienced in the industry with regard to information technology. The Subject Matter Expert 2 provides thought leadership related to current and future customer plans with regard to the stated information technology.

12 Bachelor's in

Computer

Science, Engineering, or

Information

Technology

Subject Matter Expert 3 The Subject Matter Expert 3 has industry experience in the relevant subject matter.

This individual will use information technology expertise and/or industry focus expertise in fulfilling the interpreted customer specification. The Subject Matter

Expert 3 is highly experienced in the industry with regard to the stated information technology. The Subject Matter

Expert 3 provides thought leadership related to current and future customer plans with regard to the stated information technology.

15 Bachelor's in

Computer

Science, Engineering, or

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Systems Architect 1 The Systems Architect 1 designs and develops solutions to complex application problems, system administration issues, or network concerns. Performs systems management and integration functions.

Analyzes science, engineering, business, and all other data processing problems for application to electronic data processing systems. Analyzes user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. May analyze or recommend commercially available software. Incorporates engineering strategies to incorporate new technology for

Collection, Analysis, Production and

Dissemination. Provides technical and administrative direction for personnel performing software development tasks, makes recommendations, if needed, for approval of major systems installations.

Designs and develops computer software possessing a wide range of capabilities, including numerous engineering, business, and records management functions.

6 Bachelor's in

Computer

Science, Engineering, or

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Systems Architect 2 The Systems Architect 2 designs and develops solutions to complex application problems, system administration issues, or network concerns. Performs systems management and integration functions.

Analyzes science, engineering, business, and all other data processing problems for application to electronic data processing systems. Analyzes user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. May analyze or recommend commercially available software. Incorporates engineering strategies to incorporate new technology for

Collection, Analysis, Production and

Dissemination. Provides technical and administrative direction for personnel performing software development tasks, makes recommendations, if needed, for approval of major systems installations.

Designs and develops computer software possessing a wide range of capabilities, including numerous engineering, business, and records management functions.

10 Bachelor's in

Computer

Science, Engineering, or

Information

Technology

Systems Administrator

Systems Administrator 1s may develop, run tests on, implement, or maintain operating system and related software. The Systems

Administrator 1s establish and implement standards for computer operations for compatibility between hardware and software, according to specifications and parameters. This individual troubleshoots and/or resolves software, operating system, and networking problems. The Systems

Administrator 1 schedules, performs, or monitors system backups or, when necessary, performs data recoveries. The

Level 1 performs more routine aspects of the position and is supervised by higher levels.

0 Bachelor's in progress

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Systems Administrator

Systems Administrator 2s may develop, run tests on, implement, or maintain operating system and related software. The Systems

Administrator 2s establish and implement standards for computer operations for compatibility between hardware and software, according to specifications and parameters. This individual troubleshoots and/or resolves software, operating system, and networking problems. The Systems

Administrator 2 schedules, performs, or monitors system backups and, when necessary, performs data recoveries. Level

2 performs more varied and difficult tasks compared to Level 1, yet has less autonomy than Level 3.

3 Bachelor's in

Computer

Science, Engineering, or

Information

Technology

Systems Administrator

Systems Administrator 3 may develop, run tests on, implement, or maintain operating system and related software. The System

Administrator 3 may also establish and implement standards for computer operations for compatibility between hardware and software, according to specifications and parameters. This individual troubleshoots and/or resolves software, operating system, and networking problems. The System Administrator 3 schedules, performs, and/or monitors system backups and/or, when necessary, performs data recoveries. Level 3 is competent in subject matter and concepts and may lead individuals assisting in the work.

6 Associate's in

Computer

Science, Engineering, or

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Database Administrator

Database Administrator 1 administers organization's databases, using database management system to organize and store data. The Database Administrator 1 ascertains user requirements, creates computer databases, and tests and coordinates changes. This individual interacts with development and end-user personnel to determine application data access requirements, transaction rates, volume analysis, and other pertinent data required to develop and maintain integrated databases. Level 1 performs more routine aspects of the position and is supervised by higher levels.

0 Bachelor's in progress

Database Administrator

Database Administrator 2 administers organization's databases, using database management system to organize and store data. The Database Administrator 2 ascertains user requirements, creates computer databases, and tests and coordinates changes. This individual interacts with development and end-user personnel to determine application data access requirements, transaction rates, volume analysis, and other pertinent data required to develop and maintain integrated databases. Level 2 performs more varied and difficult tasks compared to Level 1, yet has less autonomy than Level 3.

3 Bachelor's in

Computer

Science, Engineering, or

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Database Administrator

Database Administrator 3 administers organization's databases, using database management system to organize and store data. The Database Administrator 3 ascertains user requirements, creates computer databases, and tests and coordinates changes. This individual interacts with development and end-user personnel to determine application data access requirements, transaction rates, volume analysis, and other pertinent data required to develop and maintain integrated databases. Level 3 is competent in subject matter and concepts and may lead individuals assisting in the work.

6 Bachelor's in

Computer

Science, Engineering, or

Information

Technology

Systems Integrator 1 Systems Integrator 1 maintains integrity of systems‐of‐systems by defining requirements architecture and interfaces.

Plans, implements, tests, documents, and maintains solutions to total systems or subsystems using internally created and/or commercial off‐the‐shelf products. Provides end‐to‐end project management support of the life cycle. Provides a total systems perspective including a technical understanding of relationships, dependencies and requirements of hardware and software components.

Coordinates with the COTR and other team members and ensures problem solution, appropriate risk reduction, and user satisfaction. Makes recommendations, if needed, on test and evaluation strategies for major systems installations. The Level 1 performs more routine aspects of the position and is supervised by higher levels.

3 Bachelor's in

Computer

Science, Engineering, or

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Systems Integrator 2 Systems Integrator 1 maintains integrity of systems‐of‐systems by defining requirements architecture and interfaces.

Plans, implements, tests, documents, and maintains solutions to total systems or subsystems using internally created and/or commercial off‐the‐shelf products. Provides end‐to‐end project management support of the life cycle. Provides a total systems perspective including a technical understanding of relationships, dependencies and requirements of hardware and software components.

Coordinates with the COTR and other team members and ensures problem solution, appropriate risk reduction, and user satisfaction. Makes recommendations, if needed, on test and evaluation strategies for major systems installations. Level 2 performs more varied and difficult tasks compared to Level 1, yet has less autonomy than Level 3.

5 Bachelor's in

Computer

Science, Engineering, or

Information

Technology

Systems Integrator 3 Systems Integrator 1 maintains integrity of systems‐of‐systems by defining requirements architecture and interfaces.

Plans, implements, tests, documents, and maintains solutions to total systems or subsystems using internally created and/or commercial off‐the‐shelf products. Provides end‐to‐end project management support of the life cycle. Provides a total systems perspective including a technical understanding of relationships, dependencies and requirements of hardware and software components.

Coordinates with the COTR and other team members and ensures problem solution, appropriate risk reduction, and user satisfaction. Makes recommendations, if needed, on test and evaluation strategies for major systems installations. Level 3 is competent in subject matter and concepts and may lead individuals assisting in the work.

7 Bachelor's in

Technical

Writing or

Communications with a focus on

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Systems Engineer 1 The Engineer 1 provides knowledge in design, architecture, development and administration. The Engineer may

• Monitor existing systems for structural integrity.

• Oversee the development and installation of new hardware and software.

• Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues.

• Provide technical direction to IT support staff

• Design and implement security systems and redundant backups to maintain data safety

• Write custom scripts to reduce the need for human intervention, Create scalable, automated solutions for our customer base

• Establish multi-platform versions of the software package

• Write tests for existing and created code to ensure compatibility and stability

• Evaluate, recommend, and implement automated test tools and strategies

• Design, implement, and conduct test and evaluation procedures to ensure system requirements are met

• Evaluate hardware and software and resolve LAN/MAN/WAN network related problems Level 1 performs more routine aspects of the position and is supervised by higher levels.

0 Bachelor's in progress

Systems Engineer 2 The Engineer 2 provides knowledge in design, architecture, development and administration. The Engineer may

• Monitor existing systems for structural integrity.

• Oversee the development and installation of new hardware and software.

• Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues.

• Provide technical direction to IT support staff

• Design and implement security systems and redundant backups to maintain data

3 Bachelor's in

Computer

Science, Engineering, or

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• Write custom scripts to reduce the need for human intervention, Create scalable, automated solutions for our customer base

• Establish multi-platform versions of the software package

• Write tests for existing and created code to ensure compatibility and stability

• Evaluate, recommend, and implement automated test tools and strategies

• Design, implement, and conduct test and evaluation procedures to ensure system requirements are met

• Evaluate hardware and software and resolve LAN/MAN/WAN network related problems Level 2 performs more varied and difficult tasks compared to Level 1, yet has less autonomy than Level 3.

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Systems Engineer 3 The Engineer 3 provides knowledge in design, architecture, development and administration. The

Engineer may

• Monitor existing systems for structural integrity

• Oversee the development and installation of new hardware and software

• Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues.

• Provide technical direction to IT support staff

• Design and implement security systems and redundant backups to maintain data safety

• Write custom scripts to reduce the need for human intervention, Create scalable, automated solutions for our customer base

• Establish multi-platform versions of the software package

• Write tests for existing and created code to ensure compatibility and stability

• Evaluate, recommend, and implement automated test tools and strategies

• Design, implement, and conduct test and evaluation procedures to ensure system requirements are met

• Evaluate hardware and software and resolve LAN/MAN/WAN network related problems Level 3 is competent in subject matter and concepts and may lead individuals assisting in the work.

6 Bachelor's in

Computer

Science, Engineering, or

Information

Technology

Documentation

Specialist/Technical

Writer

Responsible for documentation development and preparation throughout the production cycle that can include:

technical writing/editing, editorial consultation, copy design/editing, proofreading, or overall documentation review for IT. Checks documents for spelling, grammar, organization, consistency, and content. Ensures that documents follow the appropriate style guide.

3 Bachelor's in

Technical

Writing or

Communications with a focus on

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Help Desk/Support

Specialist

The Help Desk/Support Specialist analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. This individual resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. The Help Desk

Specialist answers questions, applying knowledge of computer software, hardware, systems, and procedures.

0 Associate's in

Computer

Science, Engineering, or

Information

Technology

Help Desk/Support

Specialist Manager

The Help Desk Manager supervises and coordinates activities of Help Desk

Specialists, Coordinators or Technicians.

This individual identifies, troubleshoots, or resolves information systems problems to minimize down time of applications and personnel. The Help

Desk Manager may :

• Assist computer users with hardware and software questions and problems,

• Field telephone calls and e-mail messages from customers seeking guidance on technical problems

• Diagnose nature of problems, and assisting customers through problem solving steps

3 Associate's in

Computer

Science, Engineering, or

J5 Holdings, LLC (DBA J5 Consulting) Page 25 of 42

Programmer 1 The Programmer 1 is responsible for activities such as program design, coding, testing, debugging or documentation. This individual has technical knowledge and responsibility of all phases of applications systems analysis and programming, and understands the business or function for which application is designed. The

Programmer may

• Write programs according to specifications, which may be provided by

Engineers, technical architects, or other computer scientists

• Update, repair, modify and expand existing computer programs

Level 1 performs more routine aspects of the position and is supervised by higher levels.

0 Bachelor's in

Computer

Science, Engineering, or

Information

Technology

Programmer 2 The Programmer 2 is responsible for activities such as program design, coding, testing, debugging or documentation. This individual has technical knowledge and responsibility of all phases of applications systems analysis and programming.

Understands the business or function for which application is designed. The

Programmer may:

• Write programs according to specifications, which may be provided by

Engineers, technical architects, or other computer scientists

• Update, repair, modify and expand existing computer programs

Level 2 performs more varied and difficult tasks compared to Level 1, yet has less autonomy than Level 3.

3 Bachelor's in

Computer

Science, Engineering, or

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Programmer 3 The Programmer 3 is responsible for activities such as program design, coding, testing, debugging or documentation. This individual has technical knowledge and responsibility of all phases of applications systems analysis and programming.

Understands the business or function for which application is designed. The

Programmer may :

• Write programs according to specifications, which may be provided by

Engineers, technical architects, or other computer scientists

• Update, repair, modify and expand existing computer programs.

Level 3 is competent in subject matter and concepts and may lead individuals assisting in the work

6 Bachelor's in

Computer

Science, Engineering, or

Information

Technology

Data Architect 1 The Data Architect may define, design, or develop relational and/or multi-dimensional databases for warehousing of data. The

Data Architect reviews current data structures and recommends optimizations and reconfigurations as warranted. The

Level 1 performs more routine aspects of the position and is supervised by higher levels.

6 Bachelor's in

Computer

Science, Engineering, or

Information

Technology

Data Architect 2 The Data Architect may define, design, or develop relational and/or multi-dimensional databases for warehousing of data. The

Data Architect reviews current data structures and recommends optimizations and reconfigurations as warranted. Level 2 is competent in subject matter and concepts and may lead individuals assisting in the work.

8 Bachelor's in

Computer

Science, Engineering, or

J5 Holdings, LLC (DBA J5 Consulting) Page 27 of 42

Systems Analyst System Analyst is responsible for analyzing internal and external customer needs.

Identifies and determines equipment, software and process/procedural solutions to problems. Establishes system parameters and formats, and ensures hardware/software compatibility. Analyzes science, engineering, business, and all other data processing problems for application to electronic data processing systems. Analyzes user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. May analyze or recommend commercially available software. May supervise computer programmers. Performs process and data modeling in support of the planning and analysis efforts using both manual and automated tools. Applies reverse engineering and re‐engineering disciplines to develop strategic and planning documents. Provides group facilitation, interviewing, training, and provides additional forms of knowledge transfer.

Constructs sound, logical business improvement opportunities consistent with corporate Information Management guiding principles, cost savings, and system architecture objectives. Key coordinator between multiple project teams to ensure enterprise‐wide integration of reengineering efforts.

3 Bachelor's in

Computer

Science, Engineering, or

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Applications Architect 1 The Application Architect 1 may plan, design, develop, redesign or enhance, install, or implement various technology products, or enhance computer programs.

This individual applies knowledge of software and programming to develop and test computer systems and produce the necessary outcome for clients. The

Application Architect may draft technical white papers to better understand the technology behind them, and to provide instructions that help the client better understand the nature and applications of a specific product. Level 1 performs more routine aspects of the position and is supervised by higher levels.

3 Bachelor's in

Computer

Science, Engineering, or

Information

Technology

Applications Architect 2 The Application Architect 2 may plan, design, develop, redesign or enhance, install, or implement various technology products, or enhance computer programs.

This individual applies knowledge of software and programming to develop and test computer systems and produce the necessary outcome for clients. The

Application Architect may draft technical white papers to better understand the technology behind them, and to provide instructions that help the client better understand the nature and applications of a specific product. Level 2 performs more varied and difficult tasks compared to Level 1, yet has less autonomy than Level 3.

5 Bachelor's in

Computer

Science, Engineering, or

J5 Holdings, LLC (DBA J5 Consulting) Page 29 of 42

Applications Architect 3 The Application Architect 3 may plan, design, develop, redesign or enhance, install, or implement various technology products, or enhance computer programs.

This individual applies knowledge of software and programming to develop and test computer systems and produce the necessary outcome for clients. The

Application Architect may draft technical white papers to better understand the technology behind them, and to provide instructions that help the client better understand the nature and applications of a specific product. Level 3 is competent in subject matter and concepts and may lead individuals assisting in the work.

7 Bachelor's in

Computer

Science, Engineering, or

J5 Holdings, LLC (DBA J5 Consulting) Page 30 of 42

Customer

Services/Information

Technology Officer 1

The Customer Services/Information

Technology Officer 1 may perform some of the following tasks

• Answers inquiries by clarifying desired information; researching, locating, and providing information

• Resolves problems by clarifying issues;

researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

• Fulfills requests by clarifying desired information; completing transactions;

forwarding requests

• Maintains call center database by entering information and document customer interaction

• Updates job knowledge by participating in educational opportunities and knowledge management

• Answers inquiries by clarifying desired information; researching, locating, and providing information.

• Resolves problems by clarifying issues;

researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Fulfills requests by clarifying desired information; completing transactions;

forwarding requests.

• Maintains call center database by entering information and document customer interaction.

• Updates job knowledge by participating in educational opportunities and knowledge management.

• Develops appropriate reporting requirements by supervisor or manager

• Handles Subject Matter Expert inquiries and assist other team members

• Assists in the training of new-hires and assist in quality assurance activities

Level 1 performs more routine aspects of the position and is supervised by higher levels.

0 Associate's in

Computer

Science, Engineering, or

J5 Holdings, LLC (DBA J5 Consulting) Page 31 of 42

Technology Officer 2

The Customer Service/Information

Technology Officer 2 may perform some of the following tasks

• Answers inquiries by clarifying desired information; researching, locating, and providing information

• Resolves problems by clarifying issues;

researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

• Fulfills requests by clarifying desired information; completing transactions;

forwarding requests

• Maintains call center database by entering information and document customer interaction

• Updates job knowledge by participating in educational opportunities and knowledge management

• Answers inquiries by clarifying desired information; researching, locating, and providing information

• Resolves problems by clarifying issues;

researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

• Fulfills requests by clarifying desired information; completing transactions;

forwarding requests

• Maintains call center database by entering information and document customer interaction

• Updates job knowledge by participating in educational opportunities and knowledge management

• Develops appropriate reporting requirements by supervisor or manager

• Handles Subject Matter Expert inquiries and assist other team members

• Assists in the training of new-hires and assist in quality assurance activities

Level 2 performs more varied and difficult tasks compared to Level 1, yet has less autonomy than Level 3.

1 Associate's in

Computer

Science, Engineering, or

J5 Holdings, LLC (DBA J5 Consulting) Page 32 of 42

Technology Officer 3

The Customer Service/Information

Technician Officer 3 may perform some of the following tasks

• Answers inquiries by clarifying desired information; researching, locating, and providing information

• Resolves problems by clarifying issues;

researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

• Fulfills requests by clarifying desired information; completing transactions;

forwarding requests

• Maintains call center database by entering information and document customer interaction

• Updates job knowledge by participating in educational opportunities and knowledge management

• Answers inquiries by clarifying desired information; researching, locating, and providing information

• Resolves problems by clarifying issues;

researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

• Fulfills requests by clarifying desired information; completing transactions;

forwarding requests

• Maintains call center database by entering information and document customer interaction

• Updates job knowledge by participating in educational opportunities and knowledge management

• Develops appropriate reporting requirements by supervisor or manager

• Handles Subject Matter Expert inquiries and assist other team members

• Assists in the training of new-hires and assist in quality assurance activities

Level 3 is competent in subject matter and concepts and may lead individuals assisting in the work.

3 Associate's in

Computer

Science, Engineering, or

J5 Holdings, LLC (DBA J5 Consulting) Page 33 of 42

Technology Officer -

Supervisor 1

The Customer Service/Information

Technology Officer - Supervisor 1 may perform the following tasks

• Maintains call center database by…