MAS - Cybercore Technologies LLC - 47QTCA18D006S

Pricelist Effective Through Modification PS-0044 effective October 7, 2025

General Services Administration Federal Acquisition Service Authorized Federal Supply Schedule FSS Price List

MULTIPLE AWARD SCHEDULE (MAS)

Information Technology - IT Hardware/IT Software/ IT Services Professional Services - Logistical Services/Training FSC/PSC Code: 7B22, 7A21, DA01, DB02, R706, R704

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for GSA Advantage!® is:

https://www.GSAAdvantage.gov.

Contract Number: 47QTCA18D006S

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

Prices Shown Herein are Net (discount deducted).

Contract Period: February 7, 2018 to February 6, 2028

Contractor Name: CYBERCORE TECHNOLOGIES LLC Address: 6605 Business Parkway

Elkridge, MD 21075 Phone Number: (410) 560-7177 Fax Number: (410) 308-0950 E-mail: GSA@cybercoretech.com Website: www.cybercoretech.com

Contract Administrator: Teresa McClaeb

Business Size: Other than Small Business

GSA Contract: 47QTCA18D006S

Customer Information

1a. Table of Awarded Special Item Numbers with appropriate cross-reference to page numbers:

Special Item Number Special Item Description

33411 Purchasing of new electronic equipment

811212 Maintenance of Equipment, Repair Services and/or Repair/Spare Parts

511210 Software Licenses

54151S Information Technology Professional Services

541614 Deployment, Distribution and Transportation Logistics Services

611430 Professional and Management Development Training

OLM Order-Level Materials (OLM)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. See Pricing Below

1c. If the Contractor is proposing hourly rates a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. See Pricing Below

2. Maximum Order: SIN OLM ($250,000); IT Large Category SINs ($500,000); Professional Services

Large Category SINs ($1,000,000)

3. Minimum Order: $100.00

4. Geographic Coverage: Domestic delivery

5. Point of production: US

6. Discount from list prices or statement of net price: Prices shown herein are net prices

7. Quantity discounts: None

8. Prompt payment terms: Net 30. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items: None

10a. Time of Delivery: 30 Days ARO

10b. Expedited Delivery: Contact Contractor

10c. Overnight and 2-day delivery: Contact Contractor

10d. Urgent Requirements: Please note the Urgent Requirements clause of this contract and contact contractor.

11. F.O.B Points: Destination

12a. Ordering Address: CYBERCORE TECHNOLOGIES LLC 6605 Business Parkway

Elkridge, MD 21075

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address: CYBERCORE TECHNOLOGIES LLC 6605 Business Parkway

Elkridge, MD 21075

14. Warranty provision: For warranty on products please see below

15. Export Packing Charges: N/A

16. Terms and conditions of rental, maintenance, and repair: N/A

17. Terms and conditions of installation: N/A

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices: N/A

18b. Terms and conditions for any other services: N/A

19. List of service and distribution points: N/A

20. List of participating dealers: N/A

21. Preventive maintenance: N/A

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants).: N/A

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services offered and show where full details can be found (e.g., Contractor’s website or other location). ICT accessibility standards can be found at https://www.section508.gov/

23. Unique Entity Identifier (UEI) number: QPJ2BL657NN3

24. Notification regarding registration in System for Award Management (SAM) database:

CYBERCORE TECHNOLOGIES LLC is registered in the SAM Database.

Labor Category Descriptions

Substitution Methodology:

An Associate’s Degree + two (2) years of additional experience equals a Bachelor’s Degree A High School Diploma + four (4) years of additional experience equals a Bachelor’s Degree

Junior Network Engineer Minimum Experience:

3 years

Minimum Education: Bachelor’s Degree Functional Requirements:

Survey network requirements of remote customer offices and campus buildings.

Define equipment, cables, adapters and configurations needed to upgrade buildings and sites to established standard. Analyze current network configurations and determine implementation requirements. Negotiate installation date/time with customer and engage field installation contractors.

Prepare network equipment for deployment by loading appropriate software and configuration setting according to pre-engineered design templates.

Assemble required equipment, cables, adapters, etc. and arrange delivery to site for installation. Upgrade configuration of existing network equipment to support new features and functions. Manage field installation contractors while they are on-site and provide all technical details to complete installations.

Network Engineer

Experience:

5 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Network Engineer to support various clients and projects across our customer base by installing, configuring, troubleshooting and maintaining network systems, LAN, WAN, CAN, and Cisco routers, and switches. This individual will be part of a team, taking direction from the Senior/Lead Network Engineer and providing guidance to junior team members.

Maintaining data, voice and/or video network hardware and systems.

Investigating and resolving network and hardware matters of significance.

Assesses and updates older networks as needed and in accordance with specified plans.

Providing escalated Tier-2 and Tier-3 technical support on data, voice or video networks.

Answers technical questions; recommends and Implementing approved course of action.

Installing network applications on network servers or voice equipment; Maintaining, tests, researches and resolving problems.

Designs, Implementing and maintaining various networks such as LAN, CAN, and voice systems in accordance with specified requirements.

Preparing data or voice network diagrams and drawings to document and assist in communicating current operational status of networks.

Performing data or voice network configurations and configuration changes of various voice or data equipment such as routers, switches, intelligent hubs, multi-function switches, end offices, signaling transfer points, PBX, voice mail, call management systems, etc. to enhance performance.

Senior Network Engineer

Experience:

10 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Senior Network Engineer to support various clients and projects across our customer base by installing, configuring, troubleshooting and maintaining network systems, LAN, WAN, CAN, and Cisco routers, and switches. This individual will head a team, serving as a SME.

Oversight of network to include performing network maintenance and monitoring; must have superior knowledge of LAN, CAN, WAN and Cisco products.

Work with DB Manager and System Engineer to ensure infrastructure needs are met.

Work with System Engineer to managed anti-virus, helpdesk service, inventory management, network/server performance and firewall/network security.

Work with Security vendor for annual security assessment and remediation.

Document network diagrams, policies and procedures (review and update as needed).

Provide daily monitoring of servers, network equipment, print services, firewalls, and SAN to ensure a secure and optimally performing network.

Work with engineers to ensure software, hardware and databases are secure and up-to-date on all patches and updates.

Review logs to ensure optimal system/network performance and security.

System Engineer

Experience:

3 years

Minimum Education: Bachelor’s Degree Functional Requirements:

Provides identification/fixing of problems within existing systems, design/implementation of new systems and enhancement of existing systems.

Participates in analysis, design and new construction of next generation IT systems. Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the development team.

Software Engineer

Experience:

3 years

Minimum Education: Bachelor’s Degree Functional Requirements:

Interface with sub-system software and systems engineers; responsible for gathering user requirements, assisting with implementation, and support to system integration & test. Programming to include new development, bug fixes, and enhancements, as well as installation, monitoring and configuration programs and scripts. Software testing, installation, configuration and upgrading. Perform coding and unit test of new system components as they are defined. Documentation of all software developed; documentation to include application and interface documentation, Version Description Documents (VDD), User’s Manuals, and Trouble Shooting guides

Junior Helpdesk Specialist

Experience:

1 years

Minimum Education: High School Diploma

Functional Requirements:

Provides first contact and Incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests. Provides polite and friendly customer service. Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier Ill when required. Documents Incident status and solutions in Incident database tools.

Possesses current working knowledge of computers, printers, laptops, and common windows applications. Works through various Tier I and Tier II IT issues with telephone assist. Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability.

Security+ certification within 6 months is preferred.

Helpdesk Specialist

Experience:

5 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Helpdesk Specialist to support various clients and projects across our customer base by diagnosing and resolving technical hardware and software issues in addition to researching issues using available information resources. This individual will be part of a team, taking direction from the Senior/Lead Helpdesk Specialist and providing guidance to junior team members.

• Diagnose and resolve technical hardware and software issues

• Research issues using available information resources

• Advise users on actions taken

• Document all help desk interactions in the appropriate ticketing tool

Identify and escalate situations requiring urgent attention

Senior Helpdesk Specialist

Experience:

10 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Helpdesk Specialist to support various clients and projects across our customer base by diagnosing and resolving technical hardware and software issues in addition to researching issues using available information resources. This individual will head a team, serving as a SME.

• Provide in-person or over the phone technical assistance and support for incoming queries and issues related to equipment, software, and hardware

• Provide on-the-spot training to computer users when necessary

• Oversee daily performance of computer systems throughout the

SHFCU network

• Install, modify, clean, and/or repair computer hardware and software as needed

• Run diagnostic programs to resolve problems

Junior Systems Administrator

Experience:

3 years

Minimum Education: High School Diploma Functional Requirements:

Perform systems administration of desktop and server systems connected to local and wide area networks. Desktop systems management responsibilities involving account monitoring, security, OS installation, and other local area systems administration related functions. Provide support for implementation, troubleshooting and maintenance of IT Systems. Manage IT system infrastructure and any processes related to these systems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution of the client/server/storage/network devices, mobile devices and peripherals Provide Tier 1 and Tier 2 problem identification, diagnosis and resolution of problem. Provide support for the escalation and communication of status to management and internal customers. Provide support for the dispatch system and hardware problems and remains involved in the resolution process.

Configure and manage UNIX and Windows Operating Systems. Installs/loads operating system and application S/W Isolate and resolve of H/W, and S/W problems involving the applications, O/S, the H/W, the comm infrastructure, etc. Integrate new technologies into new and existing systems including the transition and migration of corporate systems. MCSA or Linux+ certification within 6 months is preferred.

Systems Administrator

Experience:

5 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Systems Administrator to support various clients and projects across our customer base by setting up, configuring and supporting PCs/Laptops/networks, in addition to developing and maintaining all systems, applications, security and network configurations. This individual will be part of a team, taking direction from the Senior/Lead Systems Administrator and providing guidance to junior team members.

• Support provisioning and setup of desktops, laptops, printers and other related hardware.

• Document all tickets in a tracking system such as Remedy.

• Knowledge of directory services including Microsoft Active

Directory.

• Overall understanding of LAN/WAN environment.

• Overall understanding of VDI and/or virtual machines/environments.

• Assist in capacity planning and solution scaling solutions.

• Support local on-site patch panels, switches and routers.

• Provide troubleshooting support for desktops, laptops, printers and other related hardware.

• Provide troubleshooting support for VDI/virtual machines, servers and

LAN/WAN.

• Manage and track assigned tickets daily.

• Knowledge of Operating Systems such Windows, MacOS, iOS, Unix and Linux.

• General knowledge of projectors and audio/visual equipment.

• Knowledge of desktop security policies, requirements, and vulnerabilities.

Senior Systems Administrator

Experience:

10 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Senior Systems Administrator to support various clients and projects across our customer base by setting up, configuring and supporting PCs/Laptops/networks, in addition to developing and maintaining all systems, applications, security and network configurations. This individual will head a team, serving as a SME.

• Manages the functionality and efficiency of a group of computers running on one or more operating systems.

• Maintains the integrity and security of servers and systems.

• Sets up administrator and service accounts.

• Maintains system documentation.

• Interacts with users and evaluates vendor products.

• Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.

• Develops and monitors policies and standards for allocation related to the use of computing resources.

• May program in an administrative language.

• Develops and implements testing strategies and document results.

• Provides advice and training to end-users.

• Provides guidance and work leadership to less-experienced staff members.

• Maintains current knowledge of relevant technologies as assigned.

IT Technician

Experience:

1 year

Minimum Education: High School Diploma Functional Requirements:

Performs basic analytical activities related to the definition, development, implementation, maintenance, and support of laptops/desktops and client-supported applications. Interfaces with end users to handle tasks of a routine nature, such as researching and answering questions concerning system function and usage, researching modifications to existing programs.

Security+ certification within 6 months is preferred.

Junior Configuration Manager

Experience:

Entry Level

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Junior Configuration Manager to support various clients and projects across our customer base by implementing Configuration Management (CM) discipline for the entire life cycle of systems from initial requirements/capabilities baselines to system end-of-life. This individual will be part of a team, taking direction from the Mid-Level and Senior Configuration Manager.

• Describes provisions for configuration identification, change control, configuration status accounting and configuration audits.

• Identifies and maintains the original configuration of requirements documentation, design documentation, software and related documentation.

• Regulates the change process to ensure only approved and validated changes are incorporated into product documents and related software.

• Tracks all problems and changes in product documents and software, and reports changes and current configuration.

• Supports audits to verify that requirements of all baselines have been met by the as-built software.

• Works in Integrated Product Teams (IPT) to create and maintain configuration baselines (software, COTS/GOTS, development, test, production, etc.) supporting capability development, system sustainment and operations

(SS&O).

• Develops or modifies CM plans, policies, and procedures tailored to the complexity and scope of the developmental or operational system.

Configuration Manager

Experience:

5 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Configuration Manager to support various clients and projects across our customer base by implementing Configuration

Management (CM) discipline for the entire life cycle of systems from initial requirements/capabilities baselines to system end-of-life. This individual will be part of a team, taking direction from the Senior/Lead Configuration Manager and providing guidance to junior team members.

• Provide project management support and creation/maintenance of project status reports.

• Participate in all aspects of software implementation including requirements definition, design, configuration, development, testing, installation, end-user training, and go-live support.

• Work directly with customers to define complex system integration requirements and to design and build the defined solutions.

• The candidate's overall focus will be to support the Quality Assurance (QA) and CM team by identifying ways to fully utilize the CM system capabilities.

• Responsible for the execution of the CM process, which includes operating the defined and agreed process, ensuring it interfaces with all other relevant processes, reviewing the effectiveness and efficiency of the process, performing process audits and managing the process improvement cycle.

• Auditing configuration management activities by validating results against the baseline. Reports findings to change manager for final review and recommendation of revisions as appropriate.

Senior Configuration Manager

Experience:

10 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Senior Configuration Manager to support various clients and projects across our customer base by implementing Configuration Management (CM) discipline for the entire life cycle of systems from initial requirements/capabilities baselines to system end-of-life. This individual will head a team, serving as a SME.

• Develop and implement the CM processes and procedures, tracking of CM tasks and action items, management of the change repository, and preparing and coordinating CM correspondence and documentation.

• Develop and maintain CM policy, plan, charters, processes, and procedures.

• Review CM plans for compliance.

• Provide configuration accounting in support of change management activities and facilitate/participate in applicable IPTs and Control Board.

• Assist the Government in the review of status and effectiveness of the Systems Integrator (SI), and System Developer change control process.

• Track software baselines to include licenses and maintenance agreements.

• Maintain a repository to track and report on Engineering Change Proposals (ECP), Change Requests (CR), and baseline analysis.

• Participate in the preparation and coordination for Readiness Reviews.

• Participate in the planning, conduct, and report preparation of Functional Configuration Audits (FCAs) and Physical Configuration Audits (PCAs).

• Manage and facilitate the Change Control process, to include material preparation for the Configuration Control Board (CCB).

Junior Web Developer

Experience:

Entry Level

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Junior Web Developer to support various clients and projects across our customer base by developing and sustaining major and minor web applications and solutions, in addition to creating highly interactive, multimedia rich applications to engage users, support analytic problem solving, complex data visualization and interactive training. This individual will be part of a team, taking direction from the Mid-Level and Senior Web Developer.

• Help develop highly interactive, multimedia rich applications to engage users, support analytic problem solving, complex data visualization and interactive training.

• Help Develop, test and deliver web sites, applications and components to ensure project completion.

• Work within an Agile Lifecycle Methodology to plan, estimate, design, develop, test, and deploy capabilities.

• Assist in the integration of multimedia assets into projects.

• Help develop and follow practices in development standards, design patterns, and testing standards.

Web Developer

Experience:

5 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Web Developer to support various clients and projects across our customer base by developing and sustaining major and minor web applications and solutions, in addition to creating highly interactive, multimedia rich applications to engage users, support analytic problem solving, complex data visualization and interactive training. This individual will be part of a team, taking direction from the Senior/Lead Web Developer and providing guidance to junior team members.

• Develop high-quality web applications by producing clean, efficient code.

• Automate tasks through appropriate tools and scripting.

• Review and debug code.

• Perform validation and verification testing.

• Collaborate with internal teams to fix and improve software.

• Document development phases and monitor systems.

• Ensure software is up-to-date with latest technologies.

Senior Web Developer

Experience:

10 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Senior Web Developer Engineer to support various clients and projects across our customer base by developing and sustaining major and minor web applications and solutions, in addition to creating highly interactive, multimedia rich applications to engage users, support analytic problem solving, complex data visualization and interactive training. This individual will head a team, serving as a SME.

• Plan, develop, test, and deploy new applications. Work with stakeholders to define requirements. Using iterative and agile methods roll out applications, test, repeat. Research new technologies and stay on top of current trends.

• Maintains existing web applications. Stays on top of improvements for security, user experience, and performance. IBBR’s web applications support administrative tasks like purchase requests, project/task management, and document workflows. We also support research applications including the Biological Macromolecule Crystallization Database.

• Document project plans, work done, and user/support staff documentation. Maintain good version control of both code and documentation.

• Consult with research developers with respect to scripts or other code they are developing. Provide guidance and recommendations for best practices in code structure and layout.

Junior Database Engineer

Experience:

Entry Level

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Junior Database Engineer to support various clients and projects across our customer base by in devising, negotiating, and defending the tables and fields provided in the database, in addition to evaluating, monitoring and installing database management systems. This individual will be part of a team, taking direction from the Mid-Level and Senior Database Engineer.

• Helps adapts business requirements, developed by modeling/ development staff and systems engineers, and develops the data, database specifications, and table and element attributes for an application.

• Documents and communicates database design.

• Evaluates and installs database management systems.

• Helps create Codes complex programs and derives logical processes on technical platforms, in addition to assisting in the building of windows, screens, and reports.

• Assists in designing user interface and business application prototypes.

• Participates in quality assurance and develops test application code in client server environment.

Database Engineer

Experience:

5 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Database Engineer to support various clients and projects across our customer base by in devising, negotiating, and defending the tables and fields provided in the database, in addition to evaluating, monitoring and installing database management systems. This individual will be part of a team, taking direction from the Senior/Lead Database Engineer and providing guidance to junior team members.

• Provides expertise in devising, negotiating, and defending the tables and fields provided in the database.

• At more experienced levels, helps to develop an understanding of client's original data and storage mechanisms.

• Determines appropriateness of data for storage and optimal storage organization.

• Determines how tables relate to each other and how fields interact within the tables for a relational model.

• Complies with all policies related confidentiality, integrity, and availability of data.

• Performs basic database/application training, assists business analysts and users with determining storage, access and data requirements for new or modified databases and applications.

• Experience to perform basic lifecycle data administration and database functions of data analysis, design, development, normalization, installation, implementation, tuning and configuration, backups and recovery, and monitoring.

• Prepares documentation of logical and physical designs of existing and recommended databases. Assists with design thereof.

• Prepares, delivers, or assists with presentations on database management system concepts, standards, procedures, user training, and for use.

Senior Database Engineer

Experience:

10 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Senior Database Engineer to support various clients and projects across our customer base by in devising, negotiating, and defending the tables and fields provided in the database, in addition to evaluating, monitoring and installing database management systems. This individual will head a team, serving as a SME.

• Architect and implement enterprise database systems, including the support of advanced configurations such as clustering and replication.

• Enforce the company’s database policies and procedures.

• Maintain enterprise and database servers in production, test and development environments.

• Monitor database performance and tune database management system as necessary.

• Work closely with system administrators during software installation and upgrades.

• Ensure availability of databases in accordance with service level agreements.

• Review, validate, and deploy database update during applications rollout to production environment.

• Support developers when they need to troubleshoot application issues that might be related to database backend.

Junior Database Developer

Experience:

Entry Level

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Junior Database Developer to support various clients and projects across our customer base by creating, troubleshooting, and maintaining stored procedures, views, triggers, and functions, in addition to performing database/code migrations and tracking the requests within the internal systems workflows. This individual will be part of a team, taking direction from the Mid-Level and Senior Database Developer.

• Debug and modify SSRS reports, and design/configure reporting Services using RS Configuration manager.

• Support and/or develop XML/XLS schemas.

• Develop sufficient knowledge of the current IT applications/technology such that solutions meet the division’s objectives.

• Develop and enforces division’s IT application standards.

• Database Developer

Database Developer

Experience:

5 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Database Developer to support various clients and projects across our customer base by creating, troubleshooting, and maintaining stored procedures, views, triggers, and functions, in addition to performing database/code migrations and tracking the requests within the internal systems workflows. This individual will be part of a team, taking direction from the Senior/Lead Database Developer and providing guidance to junior team members.

• Translate business requirements into a performance optimized data base design.

• Create practical logical & physical models, evaluate data issues & ensure data integrity and develop Transact-SQL scripts for operational, analytical reports, and ETL processes

• Develop Transact-SQL scripts for manipulating, and tabular models to support ad hoc reporting (Ad hoc report models are no longer supported in the newer version of SQL Server).

• Investigate, troubleshoot and correct data and user related system errors.

Senior Database Developer

Experience:

10 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Senior Database Developer to support various clients and projects across our customer base by creating, troubleshooting, and maintaining stored procedures, views, triggers, and functions, in addition to performing database/code migrations and tracking the requests within the internal systems workflows. This individual will head a team, serving as a SME.

• Responsible for the evaluation, design and development of existing or proposed databases or systems that integrate with or access databases.

• Analyzes database requirements of the users, applications and operations and provide feedback.

Design, configure and test new business systems data stores.

• Provide recommendations including definition of physical structure, functional capabilities, security structure, and the backup/recovery processes.

• Develop and optimize stored procedures.

Junior SCRUM Master

Experience:

Entry Level

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Junior SCRUM Master to support various clients and projects across our customer base by facilitating retrospective meetings at the end of each sprint / project to ensure highest priority retrospective points are met to the customer’s satisfaction. This individual will be part of a team, taking direction from the Mid-Level and Senior SCRUM Master.

• Maximize delivery flow by helping the team remove barriers that slow them down.

• Continuous coaching of the team (and stakeholders around the team) to realize their highest potential.

• Create visibility to what and how the teams are doing. Management of sprint team data in Jira.

• Support the Product Manager and Product Owner in maintaining data in the appropriate Agile toolset to provide transparency to the roadmap and related priorities.

• Proactively help the team identify and resolve impediments. Ability to facilitate impediment resolution in a timely, effective manner.

• Manage relationships with other teams necessary for product release in a matrixed and distributed environment.

SCRUM Master

Experience:

5 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a SCRUM Master to support various clients and projects across our customer base by facilitating retrospective meetings at the end of each sprint / project to ensure highest priority retrospective points are met to the customer’s satisfaction. This individual will be part of a team, taking direction from the Senior/Lead SCRUM and providing guidance to junior team members.

• Interact directly with stakeholders.

• Contribute to continuous improvement of the feature team by participating and leading retrospectives, sharing observations, and ideas for improvement.

• Facilitate two to four projects simultaneously utilizing the Agile methodology.

• Responsible for ensuring project teams adhere to Scrum values, practices and rules as the team's Scrum Master.

• Responsible for working with product owners to define and prioritize features and defects.

• Serve as the principal communicator with internal stakeholders regarding project status.

Senior SCRUM Master

Experience:

10 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Senior SCRUM Master to support various clients and projects across our customer base by facilitating retrospective meetings at the end of each sprint / project to ensure highest priority retrospective points are met to the customer’s satisfaction. This individual will head a team, serving as a SME.

• Guide and coach Scrum Teams and relevant parts of the organization on how to effectively use Agile/Scrum practices and to delight customers as the highest priority.

• Facilitate Scrum and Sprint rituals and enforce appropriate rules and role boundaries.

• Remove impediments or guide the team to remove impediments by finding the right personnel to quickly remove or prevent blocking issues.

• Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving; correctly and collaboratively identify root cause of problems and implement reasonable and appropriate interventions.

• Assess Scrum maturity of the team and organization and lead the team to higher levels of performance, at a comfortably sustainable pace.

• Support and educate Product Owners and business analysts, especially with respect to refining (aka grooming), managing the product backlog, and preparing for Sprint rituals.

• Preserve and promote Agile culture, commitment to excellence, and adaptive flow.

• Assist with internal and external communication, improving transparency, and radiating information.

Junior Technical Writer

Experience:

Entry Level

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Junior Technical Writer to support various clients and projects across our customer base by writing documentation that details software technical specifications and maintaining and editing User

Manuals designed for an application’s end users. This individual will be part of a team, taking direction from the Mid-Level and Senior Technical Writer.

• Write easy-to-understand user interface text, online help and developer guides.

• Create tutorials to help end-users use a variety of applications.

• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.

• Create and maintain the information architecture.

• Uploading and maintaining information on collaboration sites, particularly MS SharePoint.

• Proofreading and editing documents submitted by co-workers.

• Providing a quick turnaround on User Manuals or documentation affected by bugs or issues in an implemented application.

Technical Writer

Experience:

5 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Technical Writer to support various clients and projects across our customer base by writing documentation that details software technical specifications and maintaining and editing User Manuals designed for an application’s end users. This individual will be part of a team, taking direction from the Senior/Lead Technical Writer and providing guidance to junior team members.

• Prepare required technical documentation and provide expertise for any documentation tasks.

• Provide documentation support for, but not limited to technical management plans, status reports, meeting minutes, test plans, test scenarios, IA documents, etc.

• Provide graphics, briefing/presentation support on an “As needed” basis to Senior Leaders.

• Ensure all documents are properly checked into SharePoint with the proper meta-data and tags allowing easy retrieval of required documents and information.

• Research and compile technical data for use in various operation and maintenance manuals, training materials, installation guides, and other technical documentations.

• Obtain data from review of documentations, drawings, reports, interviews with technical staff members, and the study of published material.

• Edit and review technical documents for format, style, and language correctness.

• Organize, analyze and prepare reports or presentations of technical data and information.

• Interview Technical IT Developers, Engineers and Business Systems Users (end users) and collect that information into a clear and precise document.

Senior Technical Writer

Experience:

10 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Senior Technical Writer to support various clients and projects across our customer base by writing documentation that details software technical specifications and maintaining and editing User Manuals designed for an application’s end users. This individual will head a team, serving as a SME.

• Responsible for the preparation, review, revision, and maintenance of technical documents including software and systems engineering, system operations, testing, and user documentation.

• High-visibility, user-facing role that relies upon expert communication, marketing, and user-interaction skills.

• Writes and edits technical documentation for all the project’s hardware and software to include installation, configuration and how-to documentation.

• Creates documentation; produces implementation guides and end-user guides for capabilities; provides field, data definition, and data flow documentation and formats technical publications from pamphlets, technical drawings, and consultations with technical personnel and other available resources.

• Work with developers to produce quality documentation and training materials

• Research highly technical subject matter organizes information from multiples sources, and express technical information in written form that is comprehensible to a wide audience of readers.

• Provide expert oversight of technical writing and editing to all phases of acquisition and technical documentation for the Program, Project, or Contract.

• Act as project leader for projects with complex or voluminous documentation and may provide or coordinate special documentation services as require.

Junior Business Analyst

Experience:

Entry Level

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Junior Business Analyst to support various clients and projects across our customer base by developing and documenting business requirements through a variety of means such as, but not limited to user interviews, surveys, workflow reviews, research on industry best practices, and user workshops. This individual will be part of a team, taking direction from the Mid-Level and Senior Business Analyst.

• Working with the client(s) to write and maintain project documents and artifacts.

• Participating in meetings, working sessions, technology review boards (TRBs), and integrated project teams (IPTs).

• Learning and understanding existing business processes and examining how they might be improved.

• Analyzing business processes and designing illustrative flowcharts.

• Maintaining the documents on client and company SharePoint sites.

• Working with the client(s) and team members on gathering requirements and ensuring traceability.

Business Analyst

Experience:

5 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Business Analyst to support various clients and projects across our customer base by developing and documenting business requirements through a variety of means such as, but not limited to user interviews, surveys, workflow reviews, research on industry best practices, and user workshops. This individual will be part of a team, taking direction from the Senior/Lead Business Analyst and providing guidance to junior team members.

• Use business analysis methodologies to identify and develop requirements based on interviews, current business processes, and existing documentation.

• Use recognized business analysis methodologies to elicit requirements from stakeholders such as scientists, business users, and administrative personnel to identify technology to improve business processes.

• Analyze and translate business requirements into system requirements (functional and non-functional business requirements) and document requirements using various types of requirements artifacts such as use cases, user stories and business process maps to further define system requirements.

• Work with clients/vendors and perform market research to collect preliminary data for business cases and analyses of alternatives, if needed.

• Support customer meetings and provide required agendas, minutes, milestones, action items, risks, etc.

• Translate technical information into clear, readable documents to be used by technical and non-technical personnel to procure services or software platforms to improve business processes.

• Work independently with minimal supervision performing requirements elicitation and documentation (business requirements document, business process maps) as well as stage gate reviews.

Senior Business Analyst

Experience:

10 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Business Analyst to support various clients and projects across our customer base by developing and documenting business requirements through a variety of means such as, but not limited to user interviews, surveys, workflow reviews, research on industry best practices, and user workshops. This individual will head a team, serving as a SME.

• Defines, prioritizes, communicates, and secures agreement on project objectives and scope.

• Performs and communicates results of stakeholder analysis.

• Defines, estimates effort, communicates, and secures agreement on plan of business analysis activities and artifacts.

• Collaborates with stakeholders to elicit, prioritize, validate, and document testable, developer-ready business requirements.

• Creates professional quality project artifacts such as charters, requirement plans, business requirement documents, models, traceability matrices, and others as appropriate.

• Ensures that the solution design satisfies project objectives and business requirements.

• Liaises between business subject matter experts and technologists throughout the project lifecycle.

• Identifies and communicates risks and issues as well as possible solutions.

• Lead, coordinate, and support business analysis activities across a program or multiple business analysts on a project.

Junior Trainer

Experience:

Entry Level

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Junior Trainer to support various clients and projects across our customer base. The individual will play a major role in the assisting in planning, scheduling, coordination, setup, and conducting of facilitation activities with host organization/personnel and attending organizations/personnel. This individual will be part of a team, taking direction from the Mid-Level and/or Senior Trainer.

• Experience in the establishment of site location, setup of audio/visual equipment/devices and computer equipment.

• Ensure agenda, attendees list, minutes, and resulting action items are documented for the record Duties include providing training, facilitation, and related decision support services to offices engaging in group training sessions, collaboration efforts, working groups or integrated product, process or self-directed teams.

• Assist in strategic planning, cope with controversial subject matter and differences of opinion from the attendees and be able to channel the discussion into constructive exchanges and plans that lead to satisfactory solutions.

• Must possession exemplary written and verbal communication skills.

Trainer

Experience:

5 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Trainer to support various clients and projects across our customer base. The individual will play a major role in the assisting in planning, scheduling, coordination, setup, and conducting of facilitation activities with host organization/personnel and attending organizations/personnel. This individual will be part of a team, taking direction from the Senior/Lead Trainer and providing guidance to junior team members.

• Experience in the establishment of site location, setup of audio/visual equipment/devices and computer equipment.

• Ensure agenda, attendees list, minutes, and resulting action items are documented for the record Duties include providing training, facilitation, and related decision support services to offices engaging in group training sessions, collaboration efforts, working groups or integrated product, process or self-directed teams.

• Assist in strategic planning, cope with controversial subject matter and differences of opinion from the attendees and be able to channel the discussion into constructive exchanges and plans that lead to satisfactory solutions.

• Must possession exemplary written and verbal communication skills.

Senior Trainer

Experience:

10 years of experience

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore Technologies seeks a Senior Trainer to support various clients and projects across our customer base. The individual will play a major role in the assisting in planning, scheduling, coordination, setup, and conducting of facilitation activities with host organization/personnel and attending organizations/personnel. This individual will head a team, serving as a SME.

• Lead strategic planning, cope with controversial subject matter and differences of opinion from the attendees and be able to channel the discussion into constructive exchanges and plans that lead to satisfactory solutions.

• Experience in guiding and implementing the establishment of site location, setup of audio/visual equipment/devices and computer equipment.

• Ensure agenda, attendees list, minutes, and resulting action items are documented for the record Duties include providing training, facilitation, and related decision support services to offices engaging in group training sessions, collaboration efforts, working groups or integrated product, process or self-directed teams.

• Must possession exemplary written and verbal communication skills.

• Delivering and evaluating knowledge, skills and behavior training.

• Facilitating programs across our broad learning and training curriculum including network, technical, soft skills, leadership, and safety.

• Conduct Resourcing learning initiatives with internal and external training experts.

• Manage vendor and contractor relationships.

• Evaluate and monitor program effectiveness and continuously improving our solutions.

• Work across Learning and Development functions to support design, delivery and project site builds.

• Influence others inside and outside department and function.

• Facilitate technical programs to facilitators, incumbent employees and new hires.

• Work collaboratively with Learning and Development’s design and development teams on course curriculum.

• Build and deliver learning programs to increase engagement and retention while reducing lecture and infusing more experiential and problem-solving learning skills to positively impact the business.

• Require minimal management direction and leading all milestone SME and manager reviews.

• Set schedules, managing delivery sources, and communicating progress and issues.

• Receive broad guidance and is accountable for entire safety area and overall program results.

Junior Storage Engineer

Experience:

Entry Level

Minimum Education: Bachelor’s Degree Functional Requirements:

CyberCore…