IT-70 - Alltek Services, Inc. - 47QTCA18D006N

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu-driven database system. The INTERNET address GSA Advantage! is:

GSAAdvantage.gov.

SCHEDULE NUMBER 70

SCHEDULE TITLE GENERAL PURPOSE COMMERCIAL INFORMATION

TECHNOLOGY EQUIPMENT, SOFTWARE, AND SERVICES

FEDERAL INDUSTRIAL

GROUP

CONTRACT NUMBER: 47QTCA18D006N

CONTRACT PERIOD: FEBRUARY 5, 2018 – FEBRUARY 4, 2023

CONTRACTOR: ALLTEK SERVICES, INC.

4755 DRANE FIELD ROAD, SUITE 105

LAKELAND, FL 33811

Point of Contact:

e-mail:

Tel:

Fax:

Web:

Marketing Contact:

Tom Bowles tom@alltekservices.com 863-709-0709 863-709-9048 www.alltekservices.com Taher Hamid: 863-709-0709 ext. 1127 taher@alltekservices.com

Business Size: Small

About the Company:

Alltek Services is an IT support and consulting company located in Lakeland, Florida. The company’s specialties include Managed Services, Help Desk Services, Backup & Disaster Recovery, Office 365, Cloud Services and Virtualization, Network and Cyber Security, Networking, VoIP Telephone Systems, and Structured Cabling.

Alltek Services’ world-class customer service and a unique partnership approach ensure proactive, personalized network solutions that minimize downtime and maximize productivity.

We have a set of standards that we implement called our "Box of Best Practices." By implementing our best practices and managing it under our Standards of Procedures, we deliver an incredibly reliable network. When adjustments need to be made, we have a trained staff of technicians that are kind, knowledgeable, and able to explain complex terms into easy to understand conversation.

TABLE OF CONTENTS

1a. Table of Awarded Special Item Number(s)

1b. Lowest Price Model/Unit Number

1c. Contractor Labor Categories and Rates

2. Maximum Order

3. Minimum Order

4. Geographic coverage (delivery area)

5. Point(s) of Production

6. Discount from list prices or statement of net price

7. Quantity Discounts

8. Prompt Payment Terms

9a. Statements on Government purchase cards below thresholds

9b. Statements on Government purchase cards above thresholds

10. Foreign Items

11a. Time of Delivery

11b. Expedited Delivery

11c. Overnight and 2-day delivery

11d. Urgent Requirements

12. F.O.B. Point(s)

13a. Ordering Address(es)

13b. Ordering Procedures

14. Payment Address(es)

15. Warranty provision

16. Export packing charges

17. Terms and conditions of Government purchase card acceptance

18. Terms and conditions of rental, maintenance, and repair

19. Terms and conditions of installation

20. Terms and Conditions of repair parts

20a. Terms and conditions of any other services

21. List of service and distribution points

22. List of participating dealers

23. Preventive maintenance

24a. Special attributes such as environmental attributes

24b. Section 508 compliance

25. Data Universal Number System (DUNS) number

26. Notification regarding registration in System for Award Management (SAM) database

CUSTOMER INFORMATION

1a Awarded SIN(s): 132-52 Electronic Commerce and Subscription Services 132-100 Ancillary Supplies and/or Services

1b Lowest Priced Item: See Pricelist

1c Hourly Rates & Labor Category Descriptions:

See below

2 Maximum Order: SIN 132-52 - $500,000

SIN 132-100 - $150,000

3 Minimum Order: $100

4 Geographic Coverage: Continental U.S. and Washington, DC

5 Point of Production: Lakeland, FL (Polk County)

6 Discount: Prices shown are net of discount.

7 Quantity Discounts: None

8 Prompt Payment Terms:

Net 30 Days Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9a Government Purchase Cards

Government Purchase Cards are accepted at or below the micro-purchase threshold.

9b Contract will not accept the Government Commercial Credit Card above the micro-purchase threshold.

10 Foreign Items: None

11 Time of Delivery:

a. Normal: As Agreed Upon with Ordering Activity

b. Expedited Contact Contractor for Availability

c. Overnight & 2-day delivery

Contact Contractor for Availability

d. Urgent Requirements

Contact Contractor for Availability

12 FOB Point(s): Destination for Domestic Delivery in the Continental US

13a Ordering Address: Same as Contractor address

13b Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s), are found in Federal Acquisition Regulation

(FAR) 8.405-3.

14 Payment Address: P.O. Box 2355 Lakeland, FL 33806

15 Warranty Provision: Standard Commercial Warranty

16 Export packing charges, if applicable: N/A

17 Terms and conditions of Government purchase card acceptance (any thresholds above the micro-purchase level): N/A

18 Terms and conditions of rental, maintenance, and repair (if applicable): N/A

19 Terms and conditions of installation (if applicable). N/A

20 Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). N/A

20a Terms and conditions for any other services (if applicable). N/A

21 List of service and distribution points (if applicable): N/A

22 List of participating dealers (if applicable): N/A

23 Preventive maintenance (if applicable): N/A

24a Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): N/A

24b Section 508 Compliance for EIT: N/A

25 DUNS Number: 614203656

26 Notification regarding registration in CCR database:

Contractor has an Active Registration in the SAM database.

1. SCOPE

The prices, terms and conditions stated under Special Item Number 132-52 Electronic Commerce (EC) Services apply exclusively to EC Services within the scope of this Information Technology Schedule.

2. ELECTRONIC COMMERCE CAPACITY AND COVERAGE

The Ordering Activity shall specify the capacity and coverage required as part of the initial requirement.

3. INFORMATION ASSURANCE

a. The Ordering Activity is responsible for ensuring to the maximum extent practicable that each requirement issued is in compliance with the Federal Information Security Management Act

(FISMA)

b. The Ordering Activity shall assign an impact level (per Federal Information Processing Standards Publication 199 & 200 (FIPS 199, “Standards for Security Categorization of Federal Information and Information Systems”) (FIPS 200, “Minimum Security Requirements for Federal Information and Information Systems”) prior to issuing the initial statement of work. Evaluations shall consider the extent to which each proposed service accommodates the necessary security controls based upon the assigned impact level. The Contractor awarded SIN 132-52 is capable of meeting at least the minimum security requirements assigned against a low-impact information system (per

FIPS 200).

c. The Ordering Activity reserves the right to independently evaluate, audit, and verify the FISMA compliance for any proposed or awarded Electronic Commerce services. All FISMA certification, accreditation, and evaluation activities are the responsibility of the ordering activity.

4. DELIVERY SCHEDULE.

The Ordering Activity shall specify the delivery schedule as part of the initial requirement. The Delivery Schedule options are found in Information for Ordering Activities Applicable to All Special Item Numbers, paragraph 6. Delivery Schedule.

5. INTEROPERABILITY.

When an Ordering Activity requires interoperability, this requirement shall be included as part of the initial requirement. Interfaces may be identified as interoperable on the basis of participation in a sponsored program acceptable to the Ordering Activity. Any such access or interoperability with teleports/gateways and provisioning of enterprise service access will be defined in the individual requirement.

6. ORDER

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering electronic services under this contract. Blanket Purchase

TERMS AND CONDITIONS APPLICABLE TO

ELECTRONIC COMMERCE AND SUBSCRIPTION SERVICES (SPECIAL

IDENTIFICATION NUMBER 132-52)

Agreements shall not extend beyond the end of the contract period; all electronic services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003) Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

7. PERFORMANCE OF ELECTRONIC SERVICES

The Contractor shall provide electronic services on the date agreed to by the Contractor and the ordering activity.

8. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character.

9. RIGHTS IN DATA

The Contractor shall comply FAR 52.227-14 RIGHTS IN DATA – GENERAL and with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character.

10. ACCEPTANCE TESTING

If requested by the ordering activity the Contractor shall provide acceptance test plans and procedures for ordering activity approval. The Contractor shall perform acceptance testing of the systems for ordering activity approval in accordance with the approved test procedures.

11. WARRANTY

The Contractor shall provide a warranty covering each Contractor-provided electronic commerce service. The minimum duration of the warranty shall be the duration of the manufacturer’s commercial warranty for the item listed below:

The warranty shall commence upon the later of the following:

a. Activation of the user’s service

b. Installation/delivery of the equipment

The Contractor, by repair or replacement of the defective item, shall complete all warranty services within five working days of notification of the defect. Warranty service shall be deemed complete when the user has possession of the repaired or replaced item. If the Contractor renders warranty service by replacement, the user shall return the defective item(s) to the Contractor as soon as possible but not later than ten (10) working days after notification.

12. MANAGEMENT AND OPERATIONS PRICING

The Contractor shall provide management and operations pricing on a uniform basis. All management and operations requirements for which pricing elements are not specified shall be provided as part of the basic service.

13. TRAINING

The Contractor shall provide normal commercial installation, operation, maintenance, and engineering interface training on the system. If there is a separate charge, indicate below:

14. MONTHLY REPORTS

In accordance with commercial practices, the Contractor may furnish the ordering activity/user with a monthly summary ordering activity report.

15. ELECTRONIC COMMERCE SERVICE PLAN

(a) Describe the electronic service plan and eligibility requirements.

(b) Describe charges, if any, for additional usage guidelines.

(c) Describe corporate volume discounts and eligibility requirements, if any. N/A

SERVICE DESCRIPTION GSA PRICE

Full Fixed Fee This service includes network infrastructure set up and management. All network equipment is optimized and secure. Remote and onsite support is covered in this service. This includes a server and 5 workstations.

$473.60

Full Fixed Fee add'l Server This includes our agent that provides 24/7 remote monitoring and management. Server is optimized, given spyware and adware removal, Patch Management, unlimited remote support, and unlimited onsite support accrues the normal hourly rate.

$85.89

Full Fixed Fee add'l Workstation

This includes our agent that provides 24/7 remote monitoring and management. Desktop is optimized, given spyware and adware removal, Patch Management, unlimited remote support, and unlimited onsite support.

$33.00

Partial Fixed Fee This service includes network infrastructure set up and management. All network equipment is optimized and secure. Remote support is covered in this service, but onsite accrues our hourly fee. This includes a server and 5 workstations.

$235.82

Partial Fixed Fee add'l Server

This includes our agent that provides 24/7 remote monitoring and management. Server is optimized, given spyware and adware removal, Patch Management, and unlimited remote support. Onsite Support accrues the normal hourly rate.

$46.60

Partial Fixed Fee add'l Workstation

This includes our agent that provides 24/7 remote monitoring and management. Desktop is optimized, given spyware and adware removal, Patch Management, and unlimited remote support. Onsite Support accrues the normally hourly rate.

$23.68

The Following services may only be ordered in conjunction with the above Managed Services

TZ300 Consolidated threat prevention: Cloud‐based multi‐ engine sandboxing, anti‐malware, intrusion prevention, web filtering and more. SSL, TLS and SSH decryption and inspection. Firewall managed by Alltek Services. Updated signatures on a daily basis to ensure protection from latest threats. Designed for small networks including remote and branch offices.

$56.47

TZ400 Consolidated threat prevention: Cloud‐based multi‐ engine sandboxing, anti‐malware, intrusion prevention, web filtering and more. SSL, TLS and SSH decryption and inspection. Firewall managed by Alltek Services. Updated signatures on a daily basis to ensure protection from latest threats. Designed for small networks including remote and branch offices.

$73.70

TZ500 Consolidated threat prevention: Cloud‐based multi‐ engine sandboxing, anti‐malware, intrusion prevention, web filtering and more. SSL, TLS and SSH decryption and inspection. Firewall managed by Alltek Services. Updated signatures on a daily basis to ensure protection from latest threats. Designed for small networks including remote and branch offices.

$119.65

TZ600 Consolidated threat prevention: Cloud‐based multi‐ engine sandboxing, anti‐malware, intrusion prevention, web filtering and more. SSL, TLS and SSH decryption and inspection. Firewall managed by Alltek Services. Updated signatures on a daily basis to ensure protection from latest threats. Designed for small networks including remote and branch offices.

$130.18

NSA2600 Consolidated threat prevention: On‐box and Cloud‐ based multi‐engine sandboxing, anti‐malware, intrusion prevention, web filtering and more. SSL, TLS and SSH decryption and inspection. Firewall managed by Alltek Services. Updated signatures on a daily basis to ensure protection from latest threats. the NSA Series scales to meet the performance demands of mid‐sized networks, branch offices and distributed enterprises.

$188.56

NSA3600 Consolidated threat prevention: On‐box and Cloud‐ based multi‐engine sandboxing, anti‐malware, intrusion prevention, web filtering and more. SSL, TLS and SSH decryption and inspection. Firewall managed by Alltek Services. Updated signatures on a daily basis to ensure protection from latest threats. the NSA Series scales to meet the performance demands of mid‐sized networks, branch offices and distributed enterprises.

$307.25

NSA4600 Consolidated threat prevention: On‐box and Cloud‐ based multi‐engine sandboxing, anti‐malware, intrusion prevention, web filtering and more. SSL, TLS and SSH decryption and inspection. Firewall managed by Alltek Services. Updated signatures on a daily basis to ensure protection from latest threats. the NSA Series scales to meet the performance demands of mid‐sized networks, branch offices and distributed enterprises.

$426.90

SSL VPN 5U The SonicWALL SSL VPN for UTM solution provides remote network level access for PC, Mac and Linux‐ based clients. This access allows SonicWALL UTM customers using SonicOS 5.2 or higher to have SSL VPN based client connectivity to their corporate network as part of their SonicWALL UTM system.

$7.66

SSL VPN 10U The SonicWALL SSL VPN for UTM solution provides remote network level access for PC, Mac and Linux‐ based clients. This access allows SonicWALL UTM customers using SonicOS 5.2 or higher to have SSL VPN based client connectivity to their corporate network as part of their SonicWALL UTM system.

$14.12

BDR NAS This includes 1 server license. 2 Terabyte local data backup with 300 Gigabyte offsite storage at a secure location.

$129.22

BDR Server Backup & Disaster Recovery Storage Server 1 Server License ‐ 2Tb Local Backup w/300Gb Offsite Onsite Virtualization

$191.94

SP DESKTOP LIC Ensures data is being backed up. $9.57

SP SERVER LIC Ensures data is being backed up. $39.40

SB VIRTUAL SERVER LIC Ensures data is being backed up. $33.50

OFFSITE ‐ 100GB BLOCK Ensures data is being backed up. $17.63

EXCHANGE PLAN 1 Secure and reliable business‐class email with a 50 GB mailbox per user.

$4.74

63BUSINESS ESSENTIALS Business‐class email hosting with 50gb mailbox.

Custom email domain addresses. Web versions of Word, Excel, and PowerPoint (desktop applications not included). 1 TB One Drive storage. Sharepoint included.HD video conferencing. Microsoft Planner, 2/7 phone and web support, for up to 33 users.

$7.61

BUSINESS PREMIUM Work across your devices to create, edit, and share your Word, PowerPoint, Excel, and OneNote files online. Store, sync, and share your files online so they’re always up to date. Edit documents with others in real time. Includes: Email and calendars, file storgae and sharing, online conferencing, instant messaging and Skype, office online, workflow automation, and more.

$14.31

E1 ‐ ENTERPRISE O365 E1 is the “lightest” version of O365 for the Enterprise. It includes Email and Calendars via Microsoft Exchange; Workplace Social with Yammer, Video Sharing, and Sharepoint sites. You also can IM and hold online meetings with Skype for Business. You get access to OneDrive for Business too, with very healthy storage limits. Finally, all your users can edit their documents with Office Online, the browser version of Microsoft Office.

$9.52

E3 ‐ ENTERPRISE O365 E3 includes everything you get in E1 with two attractive additions: 1) access to the Office Client Apps (the “offline” Microsoft Office programs you’re probably used to using like Outlook, Word, Excel, Powerpoint…) and 2) document management functions like archiving, rights management, data loss prevention, and document‐level encryption.

$21.01

MIGRATIONWIZ per migration per mailbox $17.09

MIGRATIONWIZ HIPAA per migration per mailbox $13.66

Non-professional labor categories must be incidental to, and used solely to support professional services, and cannot be offered or purchased separately. Further, non-professional labor categories shall be offered under SIN 132-100 only and must be offered in conjunction with professional service SINs.

The Service Contract Labor Standards (SCLS) may be applicable to services offered under SIN 132 100. The following language shall be included at the end or beginning of each detailed position description. “Non-professional labor categories must be incidental to, and used solely to support professional services, and cannot be purchased separately.

Ancillary supplies and/or services are support supplies and services which are not within the scope of any other SIN under schedule 70.

Note: Commercially available products under this solicitation may be covered by the Energy Star or Electronic Product Environmental Assessment Tool (EPEAT) programs. For applicable products, offerors are encouraged to offer Energy Star-qualified products and EPEAT-registered products, at the Bronze level or higher. If offerors opt to offer Energy Star or Electronic Product Environmental Assessment Tool (EPEAT) products then they shall identify by model which products offered are Energy Star-qualified and EPEAT-registered, broken out by registration level of bronze, silver, or gold. Visit the Green Procurement Compilation, sftool.gov/greenprocurement for a complete list of products covered by these programs.

Ancillary/Support Services

SERVICE ‐ FIXED FEE (MSP

Clients)

This is our regular hourly rate for onsite technician support or project work for clients. Our Full Fix Fee clients do not accrue this fee on regular maintenance and support, but would accrue for separately quoted projects.

$105.29

SERVICE ‐ T&M This is our regular hourly rate for onsite technician support or project work for entities that are not clients.

$143.58

SERVICE ‐ TELCO This is our regular hourly rate for onsite technician support or project work for telecom/phone support.

$90.93

TERMS AND CONDITIONS APPLICABLE TO ANCILLARY SUPPLIES AND /OR SERVICES

(SPECIAL ITEM NUMBER 132-100)

Labor Category Descriptions

TECHNICIAN**

Minimum/General Experience: 2+ years in technology related field.

Functional Responsibility: Provides technical assistance with computer hardware and software.

Resolves issues for clients via phone, in person, or electronically. Recommends hardware and software improvements. Tracks customer issues and resolutions. Determines the best solution based on the issue and details provided by customers. Has working knowledge of office automation products, databases and remote control. Able to diagnose and resolve basic technical issues.

Minimum Education: High School diploma. CompTIA A+ and/or CompTIA Network+ Certification.

TELECOMMUNICATIONS TECHNICIAN**

Minimum/General Experience: 2 years of experience with hands on telecommunications equipment.

Functional Responsibility: Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, and switches. Maintains and repair telecommunications systems and equipment per manufacturer recommendations and specifications.

Diagnoses and resolves complex telecommunication issues and determines the best solution based on details provided by customer. Demonstrates knowledge of various telecommunications systems and practices.

Minimum Education: High School diploma. CompTIA A+ and/or CompTIA Network+ Certification.

The Service Contract Act (SCA) is applicable to this contract and it includes SCA applicable labor categories. The prices for the indicated (**) SCA labor categories are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCA matrix. The prices offered are based on the preponderance of where work is performed and should the contractor perform in an area with lower SCA rates, resulting in lower wages being paid, the task order prices will be discounted accordingly.