MAS - Tuva LLC - 47QTCA18D0052

General Services Administration Federal Supply Service

Authorized Federal Supply Schedule Price List

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for GSA Advantage!® is: https://www.GSAAdvantage.gov.

SCHEDULE TITLE: Multiple Award Schedule

Special Item No. 518210C Cloud Computing and Cloud Related IT Professional Services

Special Item No. 54151S Information Technology Professional Services Special Item No. 54151HEAL Health Information Technology Services

Special Item No. 54151HACS Highly Adaptive Cybersecurity Services (HACS) Special Item No. 561422 Automated Contact Center Solutions (ACCS)

Special Item No. OLM Order-Level Materials (OLM)

FPDS Code D301 IT Facility Operation and Maintenance FPDS Code D302 IT Systems Development Services FPDS Code D306 IT Systems Analysis Services FPDS Code D307 Automated Information Systems Design and Integration Services FPDS Code D308 Programming Services FPDS Code D310 IT Backup and Security Services FPDS Code D311 IT Data Conversion Services FPDS Code D313 Computer Aided Design/Computer Aided Manufacturing (CAD/CAM) Services FPDS Code D316 IT Network Management Services FPDS Code D317 Creation/Retrieval of IT Related Automated News Services, Data Services, or

Other Information Services (All other information services belong under Schedule 76) FPDS Code D399 Other Information Technology Services, Not Elsewhere Classified

CONTRACT NUMBER: 47QTCA18D0052

Period covered by contract January 5th 2023 to January 4th 2028

TUVA, LLC

2553 Dulles View Drive Suite 700 Herndon VA 20171

TELEPHONE 703-766-7716

Fax 571-482-5340

Website: http://www.tuvallc.com/ Contract Administrator: Danielle Blakesley dblakesley@akima.com

Business size: Other Than Small Business For more information on ordering, go to the following website: https://www.gsa.gov/schedules

Price list current as of Modification: PA-0034

Prices Shown Herein are Net (discount deducted) http://www.tuvallc.com/ https://www.gsa.gov/schedules

CUSTOMER INFORMATION:

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)/NAICS

SIN 518210C, 54151S, 54151HEAL, 54151HACS, 561422, OLM

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN:

See Price List

1c. HOURLY RATES (Services only):

See Price List

2. MAXIMUM ORDER*: $500,000

NOTE TO ORDERING ACTIVITIES: *If the best value selection places your order over the Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contactor for a better price. The contractor may (1) offer a new price for this requirement (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

3. MINIMUM ORDER: $100

4. GEOGRAPHIC COVERAGE: Domestic, 50 states, Washington, DC, Puerto Rico, US

Territories and to a CONUS port or consolidation point for orders received from overseas activities

5. POINT(S) OF PRODUCTION: N/A

6. DISCOUNT FROM LIST PRICES: GSA Net Prices are shown on the attached GSA

Pricelist. The negotiated discount has been applied and the IFF has been added.

7. QUANTITY DISCOUNT(S): None

8. PROMPT PAYMENT TERMS: 0% Net 30 Days

9. FOREIGN ITEMS: N/A

10a. TIME OF DELIVERY: TBD at task order level

10b. EXPEDITED DELIVERY: TBD at task order level

10c. OVERNIGHT AND 2-DAY DELIVERY: TBD at task order level

10d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to affect a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery. TBD at task order level

11. FOB POINT: Destination

12a. ORDERING ADDRESS: Same as contractor

12b. ORDERING PROCEDURES: Ordering activities shall use the ordering procedures described in

Federal Acquisition Regulation 8.405-3 when placing an order or establishing a BPA for supplies or services. The ordering procedures, information on Blanket Purchase Agreements (BPA’s) and a sample BPA can be found at the GSA/FSS Schedule Homepage (fss.gsa.gov/schedules).

13. PAYMENT ADDRESS: Same as contractor

14. WARRANTY PROVISION: N/A

15. EXPORT PACKING CHARGES: N/A

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE):

N/A

17. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

18a. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS

AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE): N/A

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): N/A

19. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

20. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A

21. PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A

22a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): N/A

22b. Section 508 Compliance for Electronic and Information Technology (EIT): Section 508 compliance information on the supplies and services in this contract are available at the following website address (URL): N/A

The EIT standard can be found at: www.Section508.gov/.

23. UEI NUMBER: LHXMU1JZKJU5 and CAGE CODE: 70XD3

24. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT

(SAM) DATABASE: Contractor has an Active Registration in the SAM database.

http://www.section508.gov/

LABOR CATEGORY DESCRIPTION

SIN 54151S

Labor Category Title Years Minimum Experience

Functional Responsibilities Minimum Education

Applications Systems Analyst/Programmer

5+ An Applications Systems Analyst / Programmer will be responsible for performing any or all of the tasks below:

• Consult, design and maintain Oracle Form solutions

• serve as a subject matter expert/TIER 3 expert in the assigned area of responsibility

• Be familiar with Oracle Forms management and concepts

• Have familiarization with engineering, administrating, and securing of Oracle forms

• Experience in application development and programming

BA

or

** BA May be substituted with an associate degree and 2 years of related experience

Middleware Engineer

5+ A Middleware Engineer will be responsible for performing any or all of the tasks below:

• Review the current environments to analyze the existing configurations and setup

• Identify various deployment actions which need to be automated

• Determine the parameters and attributes for deployments and design the invocation methodologies and process

• Leverage IT automation tools to plan, design and develop playbooks and utilize various tools, like Python-based plug-ins, to manage the application deployments

• Showcase expertise in automating the deployments of middleware-based applications hosted in a shared environment

• Show expertise in drafting design documentation, SOPs, architecture diagrams, etc.

• Research and explore new solutions, technologies, and best practices and quickly prototype those to determine the validity of those for our environment

• Experience with industry-standard authentication and authorization protocols such as SAML

BA

or

** BA May be substituted with an associate degree and 2 years of related experience

Oracle Database Administrator

5+ An Oracle Database Administrator will be responsible for performing any or all of the tasks below:

• Responsible for the maintenance and operations of various database form

• Familiar with different database management and concepts, and engineering, and administrating.

• Experience in database maintenance and management, development of software requirements

BA

or

** BA May be substituted with an associate degree and 2 years of related experience

Labor Category Title Years Minimum Experience

Functional Responsibilities Minimum Education

SQL Server Database

3+ A SQL Server Database Administrator will be responsible for

• Perform data modeling and optimization, preliminary data received from customer designs, data analysis, and creation of new records and information updates as needed. Perform installation and maintenance of contract data into primary and third-party applications provide technical support and training to members of the team. Perform feasibility studies, cost/benefit analysis, and user training in response to user requests. Responsible for backup of all local databases and file directories applications. Perform and maintain daily backup, transaction log and full backups of data.

• Define, analyze, design, develop, test, and implement software applications with accuracy and timeliness

• Ensure development standards are followed. Ability to write reports and develop AD-HOC reports

• Assist with patches and version upgrades

• Experience working with databases

BA

or

** BA May be substituted with an associate degree and 2 years of related experience

SharePoint, Administrator

6+ A SharePoint, Administrator will be responsible for performing any or all of the tasks below:

• Manages the administration of SharePoint

• Responds to SharePoint inquiries and conducts basic troubleshooting

• Regularly validate and implement update to the SharePoint site

• Provide training to personnel on how to use SharePoint, Adobe Acrobat Pro, Microsoft Outlook, Excel, and PowerPoint

• Helps develop and revise user guides, SOPs Bachelor's degree from an accredited university or college

• Experience working with Microsoft Office

• Experience with SharePoint knowledge

BA

or

** BA May be substituted with an associate degree and 2 years of related experience

Network Monitoring Engineer

3+ A Network Monitoring Engineer will be responsible for performing any or all of the tasks below:

• Provides Technical Leadership for enterprise network monitoring technologies

• Responsible for Leading the testing, configuration, documentation, implementation, and maintenance of network monitoring capabilities

• Ensure that all Change Management processes are followed in support of lifecycle engineering activities

• Lead the Development of new and/or upgraded Network Monitoring capabilities used at the Department of State

• Ensure maximum uptime is maintained for network monitoring systems to include load balancing, authentication and high availability/disaster recovery

Associate Degree or

Relevant Certifications

Minimum Experience

Functional Responsibilities Minimum Education

VMWare Engineer

5+ A VMWare Engineer will be responsible for performing any or all of the tasks below:

• Support infrastructure with expertise and fundamentals in a variety of concepts including:

• Vsphere 6.7, vMotion, vRealize, vSAN and SRM.

• Cisco UCS Chassis 5100 series and B200 M5 Blades.

• SAN storage including Dell Data Domains, Pure Storage

Flash Arrays, and EMC ECS

• SAN storage switches

• Hyper Converged Infrastructures

• Establish and maintain standards by supplying functional documentation, including diagramming, for cross training and support purposes as directed

• Review network activity logs and security system

• Works with end users, peers, and Tenants to resolve network hardware and connectivity issues

• Expertise with Azure and cloud security preferred.

• Active Directory Domain controller and local network

Administration

• VMware certifications preferred

• Knowledge of Microsoft Windows Server

• Knowledge of Genetec Security Software

• Knowledge of Veeam Backup & Replication

• Utilize system monitoring tools like Solarwinds and Whats Up

Gold (WUG) to create snmp/syslog/traps

BA

or

** BA May be substituted with an associate degree and 2 years of

VMWare Solutions

10+ A VMWare Solutions Engineer will be responsible for performing

• Evaluate, improve, and maintain the information security throughout the virtualized infrastructure

• Monitor and correct critical storage issues and create recovery processes and hardware for failures and performance bottlenecks

• Install, configure, test and maintain system management tools, infrastructure and server plugins

• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes

• Maintain security, backup, and redundancy strategies

BA

or

** BA May be substituted with an associate degree and 2 years of

Minimum Experience

Functional Responsibilities Minimum Education

SAN Engineer- Intermediate

10+ A SAN Engineer- Intermediate will be responsible for performing

• Be a subject matter expert on storage and backup technologies available. Maintain skill set on all related technologies

• Select, deploy, configure and maintain new enterprise storage systems

• Provide capacity, configuration, performance and availability management services and reporting for all storage related technologies/infrastructure

• Engineer and maintain storage environment characteristics, including physical array characteristics, logical disk layout, standard configurations, storage network

• Analyze data and develop meaningful reports to be used by technical and business leaders

• Manage advanced data protection functions such as replication, cloning, encryption and snapshots as required by the customer

• Analyze capacity and performance for all storage infrastructure to ensure availability growth and readiness for new customers

• Design and implement a disaster recovery and backup plan

• Possess skills to design, select, configure, implement and maintain an enterprise storage solution

• Have Storage Technology related certifications or training highly desirable (HP, EMC, NetApp, etc.)

• Possess a strong technical knowledge of server, storage, operating systems and network infrastructures highly are desirable

BA

or

** BA May be substituted with an associate degree and 2 years of

Minimum Experience

Functional Responsibilities Minimum

SAN Engineer- Junior

5+ A SAN Engineer- Junior will be responsible for performing any or all of the tasks below:

• Knowledgeable on storage and backup technologies available. Maintain skill set on all related technologies.

• Select, deploy, configure and maintain new enterprise storage systems

• Provide capacity, configuration, performance and availability management services and reporting for all storage related technologies/infrastructure

• Engineer and maintain storage environment characteristics, including physical array characteristics, logical disk layout, standard configurations, storage network

• Analyze data and develop meaningful reports to be used by technical and business leaders

• Manage advanced data protection functions such as replication, cloning, encryption and snapshots as required by the customer

• Analyze capacity and performance for all storage infrastructure to ensure availability growth and readiness for new customers

• Design and implement a disaster recovery and backup plan

• Possess skills to design, select, configure, implement and maintain an enterprise storage solution

• Have Storage Technology related certifications or training highly desirable (HP, EMC, NetApp, etc.)

• Possess a strong technical knowledge of server, storage, operating systems and network infrastructures highly are desirable

BA

or

** BA May be substituted with an associate degree and 2 years of related experience

Microsoft Engineer 5+ A Microsoft Engineer will be responsible for performing any or all of the tasks below:

• Able to field or assist in the fielding of Microsoft solutions, modifications and upgrades

• serve as a subject matter expert/TIER 3 expert in the assigned area of responsibility

• familiar with Microsoft technologies and concepts, and engineering, administrating, and securing various Microsoft systems and applications

BA

or

** BA May be substituted with an associate degree and 2 years of

Minimum Experience

Functional Responsibilities Minimum Education

Microsoft Solutions Engineer

5+ A Microsoft Solutions Engineer will be responsible for performing

• Maintaining, modifying, and enhancing the customer network capabilities and services

• Maintaining existing network standards, equipment, and designs

• Identify, engineer and propose beneficial upgrades, modifications, and technology insertion

• assess and understand Microsoft technologies and develop proposed beneficial technical solutions for our customer’s environment

BA/BS

or

** BA May be substituted with an associate degree and 2 years of related experience, or applicable certifications

IBM AIX Server Administrator

5+ An IBM AIX Server Administrator will be responsible for performing any or all of the tasks below:

• Responsible for the engineering of IBM Tivoli Storage solutions

• serve as a subject matter expertise and design expert in the assigned area of responsibility

• be familiar with IBM Tivoli Storage Management technologies along with design concepts, engineering, analysis and securing various IBM Tivoli Storage systems

Associate Degree or

Relevant Certifications

Linux Engineer 8+ A Linux Engineer will be responsible for performing any or all of the tasks below:

• Experience with engineering Linux environments, including developing software on Linux, systems automation & engineering on Linux, and debugging Linux applications and performance problems

• Possess a broad grasp of theory and practice in areas such as Linux, networking, security, cryptography, cloud computing, systems administration, computer science, and software development, together with substantial depth in some areas of particular expertise

• Experience in DevOps or Site Reliability Engineering is also desirable

• Although senior-level facility with Linux, systems engineering, and programming

** BA May be substituted with an associate degree and 2 years of

Minimum Experience

Functional Responsibilities Minimum

Linux Administrator

5+ A Linux Engineer will be responsible for performing any or all of the tasks below:

• Experience with administration of Linux (Redhat or CENTOS) servers

• Experience with Linux deployment and patch management

• Familiarity with administration of Wildfly application server runtime environment

• Familiarity with administration of SQL database

(PostgreSQL) servers

• Experience troubleshooting operational systems

• Experience with shell scripting and basic programming skills

• Understanding of Linux internals and performance tuning

• Familiar with DevOps tools such as GitHub, JenkinsFamiliar with programming (Java, Python, etc.)

BA

or

** BA May be substituted with an associate degree and 2 years of related experience

Storage Management Engineer

5+ A Storage Management Engineer will be responsible for performing any or all of the tasks below:

• Strong exposure to various technologies like, NetApp storage, fibre channel zoning, VMware vSphere, Windows operating systems, and Cisco UCS

• Experience with public cloud storage services, backup technologies, and Linux operating systems

• Thorough understanding of network, firewall, server, virtualization, and security technologies

• Experience with scripting and process automation, with a willingness to implement these practices in an enterprise environment

• Problem-solving in all areas of infrastructure management.

• Maintain high quality with tasks, project deliverables, and documentation

• Design, deploy, manage, administer, and document the logical and physical storage infrastructure within a multivendor environment

BA

or

** BA May be substituted with an associate degree and 2 years of

Minimum Experience

Functional Responsibilities Minimum Education

Storage Management Administrator

5+ A Storage Management Administrator will be responsible for performing any or all of the tasks below:

• Work with teams to manage, maintain, deploy, troubleshoot and support servers and storage systems

• Assist with implementing new system hardware and software, and provide input for developing local operating procedures and policies as needed

• Monitor the ongoing operation of the systems and provide utilization reports using existing tools to identify problems and corrective actions as needed

• Responsible for design, installation, configuration, security and maintenance of highly available enterprise data storage systems

• Monitor performance, errors, and warnings on network and attached storage systems

• Maintain storage and network policies and standards.

• Troubleshoot performance problems and propose short-term fixes and long-term solutions

• Refresh data from one environment to another at the request of the application development staff

• Follow, maintain, and produce in-house documentation for repeatable processes, including database feature installation, disaster recovery, and common problem resolution

• Follow Information Technology Infrastructure Library (ITIL) practices for Change Management

BA

or

** BA May be substituted with an associate degree and 2 years of related experience

Apple OS X Server Administrator

2+ An Apple OS X Server Administrator will be responsible for performing any or all of the tasks below:

• Field or assist in the fielding of Apple OS X Server architecture and solutions, modifications and upgrades

• Serve as a subject matter expert/TIER 3 expert in the assigned area of responsibility

• Be familiar with Apple OS X server hardware and software products, technologies and concepts

• Have familiarization with administrating, maintaining and securing various Apple OS X solutions and applications

Associate Degree or

Relevant Certifications

Network Engineer 5+ A Network Engineer will be responsible for performing any or all of the tasks below:

• Able to field or assist in networking architecture and solutions, modifications and upgrades

• Must have familiarization with engineering, administrating, and securing various networking solutions and applications

Associate Degree or

Minimum Experience

Functional Responsibilities Minimum Education

Cisco Network Administrator

3+ A Cisco Network Administrator will be responsible for performing any or all of the tasks below:

• Responsible for the design, analysis, development, implementation, modification, capacity planning, performance and hardware, software and network systems such as network servers, routers, switches and printers

• Ability of identifying and implementing software and hardware security measures as well as identifying, analyzing and directing the purchase of new and replacement electronic equipment and software

Associate Degree or

Relevant Certifications

Solution Engineer 5+ A Solution Engineer will be responsible for performing any or all of the tasks below:

• Ability to analyze and understand a variety of existing and emerging infrastructure requirements, perform risk analysis, and provide the technical leadership interface with technology peers and architects in delivering best in class solutions that align to our Business Partners application integration goals

• Lead complex and multi generation projects with multiple deadlines, priorities and diverse set of application requirements

• Lead and design application infrastructure integration framework, outline best practices and standards

• Responsible for High Level design as it pertains to load balancing infrastructure and changes

• Ability to do Network IP Services and Design

• Subject Matter expert with load balancing products and technology (GTM, LTM, SSL offloading etc.)

• Working knowledge of leveraging various devices for web acceleration and caching

• Understanding of routing and switching protocols as well as application layer protocols

BA

or

** BA May be substituted with an associate degree and 2 years of

Minimum Experience

Functional Responsibilities Minimum Education

VOIP Engineer 3+ A VOIP Engineer will be responsible for performing any or all of the tasks below:

• Provide advanced support and administration of various vendor Call Managers, Contact Center, IVR's, and other legacy voice systems in our 100+ locations

• Architect and implement voice technology-related technology projects that provide new features to our internal and external customer

• Collaborate with other IT and Development engineers

• Implement and maintain security best practices on all voice infrastructure

• Document voice infrastructure with diagrams, runbooks, and disaster recovery procedures

• Assist with other network projects as needed

• Strong knowledge of the SIP protocol and troubleshooting at the packet level

• Strong knowledge of cloud architectures, solutions and product offerings. AWS or Azure preferred

• Working with traditional telecom carriers, circuits, PRI's

• Collaboration tools such as Cisco Webex, Amazon Chime, and Microsoft Teams using voice integration

• Virtual SBC and CUBE administration and configuration

BA

or

** BA May be substituted with an associate degree and 2 years of

Minimum Experience

Functional Responsibilities Minimum Education

Quality Assurance Analyst- Junior

5+ A Quality Assurance Analyst-Junior will be responsible for performing any or all of the tasks below:

• Responsible to field or assist in the testing and reporting of architecture and solutions, modifications and upgrades

• Familiar with quality assurance testing and concepts, and technologies validation and reporting, and the testing of engineering, administration, and securing of various hardware and software solutions and applications.

• Analyze business requirements and assess impact with existing database architecture

• Create, maintain and automate test scripts for operations

• Experience with the following: performance and/or security testing; source code and version repository

• Establish and execute automated regression tests using

Automated Testing scripts

• Transform Requirements into Design Concepts and ERDs

Troubleshoot and Debug Issues

• Strong knowledge of software QA methodologies, tools, and processes

• Experience with performance and/or security testing.

• Execution including functional testing, integration, and regression testing, database testing, user acceptance testing, reliability, performance and security testing particularly for web-based UI front end applications

• WEB services and Service Oriented Architecture based application testing

• Soap UI, Load UI, Secure UI, HP Load Runner Professional software

Associate Degree or

Minimum Experience

Functional Responsibilities Minimum Education

Quality Assurance Analyst - (Testing)

5+ A Quality Assurance Analyst - (Testing)will be responsible for

• Able to field or assist in the testing and reporting of architecture and solutions, modifications and upgrades

• Familiar with quality assurance testing and concepts, and technologies validation and reporting, and testing of engineering, administration, and securing of various hardware and software solutions and applications

• Strong knowledge of software QA methodologies, test tools, and process

• Experience in writing clear, concise and comprehensive test plans and test cases

• Create, maintain and automate test scripts for operations

• WEB and Service Oriented Architecture based application testing

• Strong knowledge of software QA methodologies, tools, and processes

• Experience with performance and/or security testing.

• Execution including functional testing, integration, and regression testing, database testing, user acceptance testing, reliability, performance and security testing particularly for web-based UI front end applications

• Knowledge to establish and execute automated regression tests using IBM Rational Functional

Associate Degree or

Relevant Certifications

Release Manager- Junior

5+ A Release Manager-Junior will be responsible for performing any or all of the tasks below:

• Responsible for release management services

• Responsible for coordination between test and production environments of hardware and software products associated with a single or multiple release packages and the operation and maintenance support environments

• IT experience in Release management

• Experience in monitoring and coordination of production release of software, firmware, and major hardware configurations

• Experience in verification of release activities which are being conducted prior to any production usage or fielding

• Experience in facilitation of Release Management meetings and other meetings for review status and updates

• Review and monitoring of utilization plans and strategies throughout the lifecycle phases

• Coordinate lifecycle management events and working with an Integrated Master Schedule (IMS)

• Experience in creating reports and monitoring metrics

• Experience in coordinating System Maintenance Events

Associate Degree or

Minimum Experience

Functional Responsibilities Minimum Education

Quality Assurance Application Administrator

5+ A Quality Assurance Application Administrator will be responsible for performing any or all of the tasks below:

• Design, development and execution of custom test plans by application

• Defect tracking, resolution and documentation via QA rework system

• Design and creation of test scenarios (i.e., test cases, conditions) for inclusion in test plans

• Execution of test cases for software programs

• Development and execution of software program functionality tests. Development and execution of software program regression tests. Preparation of defect reports as needed

• Interaction / communication/ follow through with development team throughout testing phase to facilitate iterative cycle.

Ability to create technical Master Test plans from functional business requirements

• Ability to identify and catalogue software defects and work effectively with development team throughout the iterative functional testing phase of software development

• Ability to create test plans / test cases for each system enhancement / fix and integrate ongoing test cases into Master Test plan

• Knowledge and understanding of SDLC

• Working knowledge of manual testing methods

• Hands-on knowledge of SQL Server database query tools

(ex. SQL / TOAD or equivalent)

Associate Degree or

Relevant Certifications

IT Subject Matter Expert

10+ An IT Subject Matter Expert will be responsible for performing any or all of the tasks below:

• Responsible to consult, design and engineer various IT solutions

• Serve as a subject matter expert/TIER 3 expert in the assigned area of responsibility

• Familiar with networking, database, and other IT methodologies and concepts, engineering, and administrating

BA

or

** BA May be substituted with an associate degree and 2 years of

Minimum Experience

Functional Responsibilities Minimum Education

Business Systems Analyst

5+ A Business Systems Analyst will be responsible for performing any or all of the tasks below:

• Responsible for the analysis and planning support of solutions

• Be familiar with the IT Systems analysis and project requirements and be able to ensure the solutions meet business objectives

• Must possess good written and oral communication skills and be able to clearly report to leadership

• Experience in Business Systems Analysis and Planning Support

• Experience in integration, verification, and assistance for IT systems analysis similar in magnitude and complexity

• Experience in development and delivery of briefing, research, and documentation support

• Experience in analysis and planning support providing successful IT systems analysis and project requirements of similar magnitude and scope

• Knowledge of IA controls

• Strong troubleshooting and conflict resolution skills

Associate Degree or

Relevant Certifications

Technical Writer/Editor

5+ A Technical Writer/Editor will be responsible for performing any or all of the tasks below:

• Responsible for the creation, modification and maintenance of all technical documentation

• Familiar with the development of technical documentation libraries and be able to clearly document all processes for continuity creation.

• IT experience in technical writing, editing and documentation creation

• Experience technical writing and editing for technical documentation support

• Experience technical documentation writing and editing for briefings and training

• Experience technical writing and editing for communication delivery

• Experience technical writing and editing for user and operations documentation

Associate Degree or

Minimum Experience

Functional Responsibilities Minimum Education

IT Manager 10+ An IT Manager will be responsible for performing any or all of the tasks below:

• Oversees the administration, operation, back‐up, and support of automation, including networking, servers (Linux, Windows, VMware), remote access, desktop computers and applications, hardware, websites, courtroom technologies, audio‐video systems, telephones, mobile devices and any new and emerging technologies

• Oversees the daily operation of the department including analyzing workflow, establishing priorities and setting deadlines. Manage, develop and mentor supervisory staff.

• Plan, manage and coordinate the IT budget, expenditures, and property and equipment procurement activities in consultation with senior management. Develops an annual spending plan consistent with the short and long range goals

• Allocates resources to support the cyclical replacement and maintenance of all systems. Maintains oversight of unit’s automation equipment and property inventory

• Develop and implement both short and long‐range automation improvement plans including anticipation of future requirements and problems

• Manage the information technology Continuity of Operations Plan (COOP) and ensure annual testing and plan updates.

• Meets regularly with managers, Judges IT Committee, court unit executives and vendors to determine

• IT needs, provide recommendations and maintain relationships

• Knowledge of software testing methods, practices, and preventive maintenance activities

• Proficiency in maintaining multiple information technologies systems and operating systems

Associate Degree or

Minimum Experience

Functional Responsibilities Minimum Education

Architect IT 15+ An Architect IT will be responsible for performing any or all of the tasks below:

• Design, develop, and implement Information Technology strategies and platforms

• Manage the development of strategies, multiple and/or sizeable projects and ensure proper support services to meet customer goals and objectives

• Coach, mentor, delegate, and provide technical leadership to administrators, engineers and developers to facilitate their development

• Experience in IT solutions design and development

• Experience as a technical architect, senior system engineer, or senior system designer

• Excellent interpersonal, listening, written and oral communications

• Demonstrated decision-making ability

• Excellent analytical ability

• Excellent organization and prioritization skills

• Ability to demonstrate understanding of customer goals and objectives and customer business needs by using IT methodologies to ensure appropriate solutions are implemented

• Experience in developing and maintaining “Best Practices” policies/procedures for the technical implementation developed within the customer enterprise

• Experience in developing high-level architectures and design documents to facilitate integration of in-house development project and/or vendor-based solutions that will work within the existing enterprise architecture

• Experience in coordinating cross-functional IT departments to resolve issues

• Ability to work with Project and Program Managers

BA

or

** BA May be substituted with an associate degree and 2 years of

Minimum Experience

Functional Responsibilities Minimum Education

CISCO Network Engineer- Senior

10+ A CISCO Network Engineer- Senior will be responsible for performing any or all of the tasks below:

• Responsible for, under general supervision, the planning and design of enterprise IP LAN/WAN network infrastructure and evaluation of current network systems

• Designs, develops, analyzes, troubleshoots, and documents computer networks and infrastructure

• Facilitates major network projects to support capacity growth, upgrades and new products/features, and integration

• Maintains in-depth up-to-date knowledge of standards, guidelines, industry trends, and best practices, for the networking discipline, including LAN, WAN, Wireless, Data Center networking and interconnection

• Performs scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training)

• Drives improvements in network process, efficiency and standardization

• Contributes to the development and analyses of network designs and protocols including prototyping and assessment

• Performs planning, engineering, forecasting and implementation, and identification of resource requirements for network systems of moderate complexity

• Evaluates current network systems; recommends changes in maintenance and network standards; and train support personnel on the conversion and implementation of new systems

• Ensures compliance with change control processes and adherence to standards

• Participates in the diagnosis, isolation and resolution of network problems. Identifies and documents the root cause identifies potential issues in the production environment

BA

or

** BA May be substituted with an associate degree and 2 years of related experience

Senior Database Administrator/DBA III (Oracle)

3+ A Senior Database Administrator/DBA III (Oracle) will be responsible for performing any or all of the tasks below:

• Install and maintain the performance of database servers.

• Develop processes for optimizing database security

• Set and maintain database standards

• Manage database access

• Performance tuning of database systems

• Install, upgrade, and manage database applications.

• Diagnose and troubleshoot database errors

• Recommend and implement emerging database technologies

• Create and manage database reports, visualizations, and dashboards

• Advanced knowledge of database security, backup and recovery, and performance monitoring standards

• Understanding of relational and dimensional data modeling

BA

or

** BA May be substituted with an associate degree and 2 years of

Minimum Experience

Functional Responsibilities Minimum Education

Network Admin- Secure Web Gateway

5+ A Network Admin- Secure Web Gateway will be responsible for performing any or all of the tasks below:

• Analyze network security requirements and implement perimeter security changes

• Knowledge in disaster recovery, business continuity, change control, the engineer will design, configure, manage and troubleshoot a variety of network firewall technologies.

• Develop network documentation of security infrastructure.

• Monitor network performance and implement performance tuning as necessary

• Responsible for installing software, applying patches, managing file systems, and monitoring performance of Firewall systems

• Performs data backups and restoration of managed systems.

• Assist in the certification and accreditation process for managed systems and networks

• Install and deploy of new Firewall hardware and software.

• Solid experience configuring and troubleshooting routing and switched infrastructure (e.g. CCNA, CCNP Security) and security certifications highly desirable

• Experience in network security including Device Hardening and patching, IDS/IPS, SIEM, Firewalls, and vulnerability assessment and intrusion detection

• Experience with packet capture and analysis methodologies.

• Position requires a strong understanding of Firewall functions and operations (proxy, proxy-arp, NAT, stateful packet inspection, circuit layer gateways, and application layer gateway)

• Requires shell scripting experience and basic knowledge of various types of Operating Systems including Microsoft Windows, Linux and Unix and their network inter-communications

• Diagnose and resolve complex network problems and improve network performance and reliability

BA

or

** BA May be substituted with an associate degree and 2 years of

Minimum Experience

Functional Responsibilities Minimum Education

Quality Assurance Analyst- Intermediate

8+ A Quality Assurance Analyst- Intermediate will be responsible for performing any or all of the tasks below:

• Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status

• Collects and analyzes data for software process evaluation and improvements, and integrates them into business processes to address the business needs

• Delivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners

• Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed

• Good understanding of quality assurance process, tools and methodologies

• Understanding of database schemas and querying tools

• Strong understanding of software development life cycle

(SDLC)

BA

or

** BA May be substituted with an associate degree and 2 years of related experience

Release Manager-

10+ A Release Manager- Intermediate will be responsible for

• Manages and appropriately escalates delivery impediments, risks, issues, and changes associated to the product development initiatives

• Troubleshoot build and deployment problems, suggest improvements and technical solutions

• Manages analysis and approval of new code through security and performance gates that you will design and develop for feature-complete software. Be an advocate for security and performance standards in the organization

• Identifies technical and process improvement opportunities and socialize/advocate to get them implemented

• Possesses expert technical understanding of the intersection of development and operations (DevOps), monitoring and management tools, and deployment processes and tools.

• Possesses high-level understanding in the areas of application programming, content management systems, API, databases, and system design

• Provides process improvement recommendations based on best practices and industry standards

• Develop standards and processes for Release Management and Build Engineers that proactively prevent problems from occurring

• Working Knowledge in .NET, SQL, C#, ASP.NET, XML, MSBUILD, TFS and Powershell

• Full understanding of software development lifecycle and DevOps best practices

BA

or

** BA May be substituted with an associate degree and 2 years of

Minimum Experience

Functional Responsibilities Minimum Education

Change Manager 6+ A Change Manager will be responsible for performing any or all of the tasks below:

• Direct the coordination of change efforts across Procurement

Organization

• Conduct change impact assessments and convert to actionable steps

• Lead team to develop accompanying change management tools and resources

• Define and launch appropriate strategic engagement initiatives to support vision

• Implement integrated l change management structures to minimize risk and encourage user adoption

• Develop methodologies and tools that enable smooth and seamless organization transitions to better realize the benefits associated with strategic business programs

BA

or

** BA May be substituted with an associate degree and 2 years of related experience

Project Manager- Senior

10+ A Project Manager - Senior will be responsible for performing any or all of the tasks below:

• Manage and drive multi-module enterprise-class technical projects and their performance 'end to end' across all platforms

• Present oral and written reports defining plans, problems and resolutions to appropriate levels of management

• Identify potential problems or situations that are new or without clear precedent and document appropriately.

Evaluate alternatives, find solutions using a systematic, multi-step approach and escalate issues when necessary.

• Understand the client and their needs; provide realistic expectations; establish specific client satisfaction standards and actively monitor client satisfaction - especially when unforeseen circumstances may need to invoke the change management process

• Experience successfully managing various projects and leadership experience managing direct reports. Firm grasp on information technology concepts and processes

• Demonstrated aptitude for strong and effective leadership of projects

• Known for effectively creating a sense of belonging and ownership among team members; delegating responsibility;

promoting mutual support and interaction; motivating team members into action

• Interact regularly with existing clients to determine their needs in order to set and meet realistic deadlines. Forecast changes and communicate current and projected issues.

Consistently ensure open communication within the project team. Address delicate situations and handle conflicts in such a way as to maximize opportunity and minimize exposure to risk

BA

or

** BA May be substituted with an associate degree and 2 years of

Minimum Experience

Functional Responsibilities Minimum Education

SME I 6+ A SME I will be responsible for performing any or all of the tasks below:

• Demonstrates expertise in a variety of the field’s concepts, practices, and procedures

• Relies on extensive experience and judgment to plan and accomplish goals

• Performs a variety of tasks, some of high complexity with minimal supervision

• Skilled in developing scenarios for analyzing requirements and solutions

• Works with end user groups to evaluate and solve technical problems

• Coordinates and manages the preparation of gathering information, analysis, evaluations, and recommendations for proper implementation of programs

• Defines critical intelligence topics and initiate comprehensive or unique research efforts on topics as related to extensive or speculative analytical projects

• Oversees requirements for new databases and information services and develop new research methodologies.

• Assists in meeting the overall analytical objectives in relation to existing or proposed policy and identifies required analytical resources

• Performs planning in support of existing and projected organizational mission requirements.

• Makes assessments as to overall resource capability to answer existing/projected requirements and identifies resource shortfall

BA

or

** BA May be substituted with an associate degree and 2 years of

Minimum Experience

Functional Responsibilities Minimum Education

SME II 10+ A SME II will be responsible for performing any or all of the tasks

• Relies on extensive experience and judgment to plan and accomplish goals

• Performs a variety of tasks, some of high complexity with minimal supervision

• Skilled in developing scenarios for analyzing requirements and solutions

• Works with end user groups to evaluate and solve technical problems

• Coordinates and manages the preparation of gathering information, analysis, evaluations, and recommendations for proper implementation of programs

• Defines critical intelligence topics and initiate comprehensive or unique research efforts on topics as related to extensive or speculative analytical projects

• Oversees requirements for new databases and information services and develop new research methodologies

• Assists in meeting the overall analytical objectives in relation to existing or proposed policy and identifies required analytical resources

• Performs planning in support of existing and projected organizational mission requirements

• Makes assessments as to overall resource capability to answer existing/projected requirements and identifies resource shortfalls

BA

or

** BA May be substituted with an associate degree and 2 years of

Minimum Experience

Functional Responsibilities Minimum Education

SME III 12+ A SME III will be responsible for performing any or all of the tasks

• Relies on extensive experience and judgment to plan and accomplish goals

• Performs a variety of tasks, some of high complexity with minimal supervision

• Skilled in developing scenarios for analyzing requirements and solutions

• Works with end user groups to evaluate and solve technical problems

• Coordinates and manages the preparation of gathering information, analysis, evaluations, and recommendations for proper implementation of programs

• Defines critical intelligence topics and initiate comprehensive or unique research efforts on topics as related to extensive or speculative analytical projects

• Oversees requirements for new databases and information services and develop new research methodologies

• Assists in meeting the overall analytical objectives in relation to existing or proposed policy and identifies required analytical resources

• Performs planning in support of existing and projected organizational mission requirements

• Makes assessments as to overall resource capability to answer existing/projected requirements and identifies resource shortfalls

BA

or

** BA May be substituted with an associate degree and 2 years of

Minimum Experience

Functional Responsibilities Minimum Education

SME IV 15+ A SME IV will be responsible for performing any or all of the tasks

• Relies on extensive experience and judgment to plan and accomplish goals

• Performs a variety of tasks, some of high complexity with minimal supervision

• Skilled in developing scenarios for analyzing requirements and solutions

• Works with end user groups to evaluate and solve technical problems

• Coordinates and manages the preparation of gathering information, analysis, evaluations, and recommendations for proper implementation of programs

• Defines critical intelligence topics and initiate comprehensive or unique research efforts on topics as related to extensive or speculative analytical projects

• Oversees requirements for new databases and information services and develop new research methodologies

• Assists in meeting the overall analytical objectives in relation to existing or proposed policy and identifies required analytical resources

• Performs planning in support of existing and projected organizational mission requirements

• Makes assessments as to overall resource capability to answer existing/projected requirements and identifies resource shortfalls

BA

or

** BA May be substituted with an associate degree and 2 years of

Minimum Experience

Functional Responsibilities Minimum Education

SME V 20+ A SME V will be responsible for performing any or all of the tasks

• Relies on extensive experience and judgment to plan and accomplish goals

• Performs a variety of tasks, some of high complexity with minimal supervision

• Skilled in developing scenarios for analyzing requirements and solutions

• Works with end user groups to evaluate and solve technical problems

• Coordinates and manages the preparation of gathering…