MAS - Greycells Technologies LLC - 47QTCA18D0025

GENERAL SERVICES ADMINISTRATION

FEDERAL ACUISITION SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE FSS PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage! ™, a menu- driven database system. The INTERNET address for GSA Advantage!™ is:

http://www.GSAAdvantage.gov.

SCHEDULE TITLE: Multiple Award Schedule

FSC GROUP: Information Technology

Contract Number: 47QTCA18D0025

Contract Period: 11/13/2017 to 11/12/2027

Greycells Technologies, LLC 5614 Swift Creek CT

Haymarket, VA 20169 www.greycellstech.com

571-758-7578

Contract Administration: Ashwin Karkera, Ashwin.Karkera@greycellstech.com

Business Size: Small Business

Price List current through PS A853 effective March 09, 2023

For more information on ordering on ordering go to the following website:

https://www.gsa.gov/schedules http://www.gsaadvantage.gov/

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)

SIN SIN Description 54151S Information Technology Professional Services OLM Order Level Materials

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN: N/A

1c. LABOR RATES: see page 29

2. MAXIMUM ORDER: $500,000

3. MINIMUM ORDER: $100.00

4. GEOGRAPHIC COVERAGE: 48 contiguous United States and the District of

Columbia.

5. POINT(S) OF PRODUCTION: USA

6. DISCOUNT FROM LIST PRICES: Prices listed are GSA Net, discount deducted

7. QUANTITY DISCOUNT(S): Over 500k - 1% Discount

8. PROMPT PAYMENT TERMS: 1 % - 10 days, Net 30 Days. Information for Ordering

Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. FOREIGN ITEMS: N/A

10a. TIME OF DELIVERY: 30 days

10b. EXPEDITED DELIVERY: N/A

10c. OVERNIGHT AND 2-DAY DELIVERY: N/A

10d. URGENT REQUIRMENTS: N/A

11. FOB POINT: Destination

12a. ORDERING ADDRESS:

Haymarket- VA 20169

12b. ORDERING PROCEDURES: See Federal Acquisition Regulation FAR 8.405-3

13. PAYMENT ADDRESS:

Haymarket- VA 20169

14. WARRANTY PROVISION: N/A

15. EXPORT PACKING CHARGES: N/A

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF

APPLICABLE): N/A

17. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

18a. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF

PARTS PRICE LISTS AND ANY DISCOUNTS FROM LIST PRICES (IF

AVAILABLE): N/A

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE):

N/A

19. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

20. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A

21. PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A

22a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g.

recycled content, energy efficiency, and/or reduced pollutants): N/A

22b. SECTION 508 COMPLIANCE FOR EIT: N/A

23. UNIQUE ENTITY IDENTIFIER (UEI) NUMBER: Q6F5KALGBXN9

24. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD

MANAGEMENT (SAM) DATABASE: Contractor has an Active Registration in the SAM database.

LABOR CATEGORY DESCRIPTIONS

Please note the following equivalency statements may apply to these labor categories:

•An Associate’s Degree is equivalent to 2 years of experience.

•A Bachelor’s Degree is equivalent to 4 years of experience.

•A Master’s Degree is equivalent to 6 years of experience.

Example: Labor Category NW Security Specialist I (163) has a minimum requirement of three years’ experience and an Associate’s Degree. An equivalent minimum requirement would be five years of experience without an Associate’s Degree.

100 SENIOR PROGRAM MANAGER

Functional Responsibility: Responsible for all aspects of the development and implementation of assigned projects and serves as the contractor's single Senior manager, and shall be the contractor's authorized interface with the Government Contracting Officer (CO), the contract level Contracting Officer's Representative (COR), government management personnel and customer agency representatives. Responsible for formulating and enforcing work standards, assigning work and contractor schedules, reviewing work discrepancies, supervising contractor personnel and communicating policies, purposes, and goals of the organization to subordinates. Ensures adherence to quality standards and reviews project deliverables. Shall be responsible for the overall contract performance and shall not serve in any other capacity under this contract.

Minimum/General Experience: This position requires a minimum of 10 years’ experience, of which at least six years must be specialized in formulating and enforcing work standards, assigning contractor schedules, reviewing work discrepancies, supervising contractor personnel and communicating policies, purposes, and goals of the organization to subordinates.

Education: Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

101 Project Manager

Functional Responsibility: Serves as the project manager for a large, complex task order (or a group of task orders affecting the same common/standard/migration system) and shall assist the Program Manager in working with the contract-level Contracting Officer's Representative (COR), the task order-level COR(s), government management personnel and customer agency representatives. Under the guidance of the Program Manager, responsible for the overall management of the specific task order(s) and insuring that the technical solutions and schedules in the task order are implemented in a timely manner.

Responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed and developing schedule to ensure the timely completion of project and deadlines.

Minimum/General Experience: This position requires a minimum of 8 years’ experience, of which at least four years must be specialized in management and supervision of the design, development, and implementation of IT systems.

Education: Bachelor's degree in Computer Science, Information Systems, engineering, 102 Task Leader

Functional Responsibility: Oversees a small project or phases of a larger project. Responsible for coordinating activities of project team, identifying appropriate resources needed, and developing schedules to ensure timely complete of project. Must be familiar with system’s scope and projects’ objectives, as well as the role and function of each team member, in order to effectively coordinate the activities of the team. Communicates with Project Manager regarding the status of specific projects.

Minimum/General Experience: This position requires a minimum of five years of experience, of which at least two years must be specialized in management and supervision of IT projects.

Education: Bachelor's degree in Computer Science, Information Systems, engineering, 103 Admin Analyst

Functional Responsibility: Works with management to develop database strategies to support client’s needs. Provides highly technical expertise in the use of DBMS. Evaluates and recommends available DBMS products to support validated user requirements. Defines file organization, indexing methods, and security procedures for specific user applications.

Minimum/General Experience: This position requires a minimum of three years of experience, of which at least one year must be specialized in the use of DBMS.

104 Admin Coordinator

Functional Responsibility: Directly supports management by providing general office functions, which include typing correspondence; filing, answering telephones and assisting other administrative support as necessary.

Minimum/General Experience: This position requires a minimum of four years of experience in general office administration. At minimum, three years of specialized experience using commercial automated word processing (e.g., WordPerfect, Word).

Education: Requires a high school diploma.

105 Admin Assoc

Functional Responsibility: Directly supports management by providing general office functions, which include typing correspondence; filing, answering telephones and assisting other administrative support as necessary.

Minimum/General Experience: This position requires a minimum of two years of experience in general office administration. At minimum, one year of specialized experience using commercial automated word processing (e.g., WordPerfect, Word).

Education: Requires a high school diploma.

106 Quality Assurance Analyst

Functional Responsibility: Responsible for the effective development and implementation of programs to ensure that all information systems products and services meet minimum client standards and end-user requirements, Provides technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, review of program documentation to assure government standards / requirements are adhered to, and for progress in accordance with schedules. Coordinates with the Project Manager and/or Quality Assurance Manager to ensure problem solution and user satisfaction. Makes recommendations, if needed, for approval of major systems installations. Prepares milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives.

Minimum/General Experience: This position requires a minimum of six years of experience, of which at least three years must be specialized. Experience includes: analysis and design of business applications on complex systems for large-scale computers, data base management, use of the programming languages.

Business, or other related discipline

107 Quality Assurance Specialist

Functional Responsibility: Under limited supervision, carries out procedures to ensure that all information systems products and services meet minimum client standards and end-user requirements.

Thoroughly tests software to ensure proper operation and freedom from defects. Documents all problems and work to resolve any issues; reports progress on problem resolution to management.

Devises improvements to current procedures and develops models of possible future configurations.

Performs work flow analysis and recommends quality improvements.

which at least one year must be specialized. Experience includes: analysis and design of business applications on complex systems for large-scale computers, data base management, use of the programming languages.

Business, or other related discipline

108 Management Analyst II

Functional Responsibility: Applies management, process improvement and reengineering methodologies and principles to projects. Duties include activity and data modeling, developing modern business methods, identifying best practices, and creating and assessing performance measurements.

Provides group facilitation, interviewing, training, and other forms of knowledge transfer. May be responsible for managing others on project.

Minimum/General Experience: This position requires a minimum of five years of experience, of which at least three years must be specialized. Experience includes facilitation, training, methodology development and evaluation, process reengineering, identifying best practices, change management, business management techniques, organizational development, activity and data modeling, or information system development methods and practices.

109 Management Analyst I

Functional Responsibility: Applies management, process improvement and reengineering methodologies and principles to projects. Duties include activity and data modeling, developing modern business methods, identifying best practices, and creating and assessing performance measurements.

Provides group facilitation, interviewing, training, and other forms of knowledge transfer. May be under the supervision and direction of a Program/Project Manager or may work independently

Minimum/General Experience: This position requires a minimum of three years of experience, of which at least one years must be specialized. Experience includes facilitation, training, methodology development and evaluation, process reengineering, identifying best practices, change management, business management techniques, organizational development, activity and data modeling, or information system development methods and practices.

110 Senior IT Consultant

Functional Responsibility: Provide senior IT management support to assist with the establishment and coordination of an integrated project team (IPT) comprising participants from multiple organizations with mission objectives relating to IT systems. Duties include definition of roles, definition of project charter, support to Project Management Office to define deliverables, coordination of resources, and assistance with executive briefings.

May provide IT system specific senior management support.

Minimum/General Experience and Years of Experience: Minimum of 6 years progressive consulting and/or direct relevant IT industry related experience and/or educational training in related fields

Educational Requirements: Master’s Degree in Business Administration, Computer Science, Information Systems or other related field or equivalent experience

111 Executive IT Consultant

Minimum/General Experience and Years of Experience: Minimum of 10 years progressive IT consulting and/or direct relevant IT industry experience and/or educational training in related IT fields

Functional Responsibility: Executive level management and direction on IT related engagements, defining engagement strategy, objectives, and scope, including defining engagement deliverables (both IT systems and supporting business processes and support tools), working experience in project definition and process and systems analysis, creation of competitive strategies, and integration of global solutions. Proficient in project estimation, resource planning efforts, and resolving global project issues such an s, process and IT compatibility, client expectations, and timing. Fosters overall soundness of analytical approach and IT solutions and is able to suggest technical or business alternatives. Manages project resources; champions firm initiatives, and leads developments in new business enterprises through innovation. Other experience includes coordinating multiple projects and team, and assisting in achieving desired program results.

This position includes being a leader in strategic, business, and action planning, maintains responsibility for formulating work standards, creating strategic project objectives, and managing client issues and feedback.

Provides strong management and direction, and is focused on high performance-based work. Responsible for developing an engagement work plan as well as selecting, modifying, and using the appropriate consulting tools for each engagement. Serves in the role of team leader over assigned support areas, often filling the position of project team lead and instructing, directing, and monitoring the work of other project staff. Assumes responsibility for selecting and using appropriate consulting tools and resources for the engagement. Conducts analysis of work plan completeness, prepares status reports, and supports quality control practices. Performs analyses of fundamental client issues, assesses appropriate alternatives, and recommends solutions. Communicates client expectations to project team, and escalates appropriate issues to senior level project staff. Maintains technical knowledge within industry and service line. Conducts analyses of client problems and develops creative solutions and recommendations.

This position also may perform organizational assessments, program audits, and evaluations, system alignment, and process and productivity improvement

Educational Requirements: Master's Degree in Business Administration, Computer Science, Information Systems or other related field or equivalent experience

112 Project Control Specialist

Functional Responsibility: Directs all financial management and administrative activities, such as budgeting, manpower and resource planning, and financial reporting. Performs complex evaluations of existing procedures, processes, techniques, models, and/or systems related to management problems or contractual issues, which would require a report and recommend solutions. Develops work breakdown structures, prepare charts, tables, graphs, and diagrams to assist in analyzing problems. Provides daily supervision and direction to staff.

Minimum/General Experience: This position requires a minimum of 5 years of experience, of which at least three years must be specialized in financial management and administrative activities, such as budgeting, manpower and resource planning, and financial reporting

Business, Accounting, or other related discipline.

113 Training Specialist III

Functional Responsibility: Works with little or no supervision, organizes, prepares and conducts training and educational programs for information systems and user personnel. Conducts the research necessary to develop and revise training courses and prepares appropriate training catalogs. May design and develop in-house programs. Develops all instructor materials (course outline, background material, and training aids). Develops all student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms). Trains personnel by conducting formal classroom courses, workshops, seminars, and/or computer based/computer aided training. Provides daily supervision and direction to staff.

which at least three years must be specialized in information technology.

Education: BA or BS degree in any field

114 Training Specialist II

Functional Responsibility: Under general direction, organizes and conducts moderately complex training and educational programs for information systems or user personnel. Maintains records of training activities, employee progress and program effectiveness. Competent to work at the highest phases of information systems training. Conducts the research necessary to develop and revise training courses. Develops and revises these courses and prepares appropriate training catalogs. Prepares instructor materials (course outline, background material, and training aids). Prepares student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms). Trains personnel by conducting formal classroom courses, workshops and seminars.

which at least two years must be specialized in training.

Education: BA or BS degree in any field.

115 Training Specialist I

Functional Responsibility: Under general supervision, organizes and conducts moderately complex training and educational programs for information systems or user personnel. Maintains records of training activities, employee progress and program effectiveness. Competent to work on most phases of information systems training. Conducts the research necessary to develop and revise training courses.

Develops and revises these courses and prepares appropriate training catalogs. Prepares instructor materials (course outline, background material, and training aids). Prepares student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms). Trains personnel by conducting formal classroom courses, workshops and seminars.

Minimum/General Experience: This position requires a minimum of one years of experience in training.

Education: BA or BS degree in any field.

116 Training Course Developer III

Functional Responsibility: Coordinate with software and information developers to understand the technical complexity of a product architecture and translating it into effective course material;

maintaining a continuing high level of knowledge about the complexities of the products and/or systems, as well as related technologies; developing courses for an application development audience.

Responsibilities may also include defining curricula, creating course materials, guides, grading schemes, student handouts, exercises, test and presentation materials. May be responsible for setting up and conducting classes, soliciting student feedback and reporting on student performance.

Minimum/General Experience: Five years of experience researching, designing, developing, delivering and maintaining training courses

Education: Bachelor's degree in Computer Science, Information Systems, and Education, Instructional Technology or other related discipline.

117 Training Course Developer II technical complexity of a product architecture and translating it into effective course material; maintaining a continuing high level of knowledge about the complexities of the products and/or systems, as well as related technologies; developing courses for an application development audience. Responsibilities may also include defining curricula, creating course materials, guides , grading schemes, student handouts, exercises, test and presentation materials. May be responsible for setting up and conducting classes, soliciting student feedback and reporting on student performance.

Minimum/General Experience: Three years’ experience researching, designing, developing, 118 Training Course Developer I technical complexity of a product architecture and translating it into effective course material; maintaining a continuing high level of knowledge about the complexities of the products and/or systems, as well as related technologies; developing courses for an application development audience. Responsibilities may also include defining curricula, creating course materials, guides , grading schemes, student handouts, exercises, test and presentation materials. May be responsible for setting up and conducting classes, soliciting student feedback and reporting on student performance.

Minimum/General Experience: One-year experience researching, designing, developing, 119 Business Process Re-engineering Manager

Functional Responsibility: Responsible for the most complex systems process analysis, design and simulation. Applies process improvement and reengineering methodologies and principles to conduct process modernization projects. Responsible for effective transitioning of existing project teams, and the facilitation of project teams in the accomplishment of project activities and objectives. Provides group facilitation, interviewing, training, and provides additional forms of knowledge transfer. Key coordinator between multiple project teams to ensure enterprise-wide integration of reengineering efforts. Provides daily supervision and direction to Business Process Reengineering staff and other team members.

Minimum/General Experience: This position requires a minimum of eight years of experience, of which at least five years must be specialized in reengineering methodologies and principles.

Education: A Master's degree in Computer Science, Information Systems, Engineering, Business, Education, Management Sciences, Psychology, Human Resources Development/Management, or other related discipline.

120 Business Process re-engineering Analyst III

Functional Responsibility: Under general direction, formulates and defines systems scope and objectives through research and fact finding combined with a basic understanding of business systems and industry requirements. Applies process improvement and reengineering methodologies and principles to conduct process modernization projects. Includes analysis of business and user needs, documenting requirements and revising existing systems as necessary. Applies process improvement and reengineering methodologies and principles to conduct process modernization projects.

which at least four years must be specialized in reengineering methodologies and principles.

Education: A Master's degree in Computer Science, Information Systems, Engineering, 121 Business Process Reengineering Specialist II

Functional Responsibility: Under general supervision, formulates and defines systems scope and objectives through research and fact finding combined with a basic understanding of business systems and industry requirements. Applies process improvement and reengineering methodologies and principles to conduct process modernization projects. Includes analysis of business and user needs, documenting requirements and revising existing systems as necessary. Applies process improvement and reengineering methodologies and principles to conduct process modernization projects.

which at least three years must be specialized. Experience may include: facilitation, training, methodology development and evaluation, process reengineering across all phases.

Education: A Bachelor's degree in Computer Science, Information Systems, Engineering, 122 Business Process Reengineering Specialist I

Functional Responsibility: Under direct supervision, assists in formulating and defining systems scope and objectives through research and fact finding combined with a basic understanding of business systems and industry requirements. Applies process improvement and reengineering methodologies and principles to conduct process modernization projects. Includes analysis of business and user needs, documenting requirements and revising existing systems as necessary. Applies process improvement and reengineering methodologies and principles to conduct process modernization projects.

which at least two years must be specialized. Experience may include: facilitation, training, methodology development and evaluation, process reengineering across all phases.

123 Business Apps/Resource Analyst

Functional Responsibility: Analyze user needs to determine functional and cross-functional requirements. Performs functional allocation to identify required tasks and their interrelationships.

Identifies resources required for each task.

which at least two years must be specialized in determining functional requirements.

124 IT Project Coordinator

Functional Responsibility: Provide project management support to coordinate IT projects. Duties may include point of contact for client team, develop and update of Microsoft project plan, interface with client IT management and technical staff to schedule tasks in accordance with master integrated project plan, participate and lead meetings with client to review and finalize IT migration plans and other documentation, identify all project dependencies and develop resolution and/or work-a-round to maintain schedule and finalize (based on client and other input) the Communications Plan, Migration Schedule, Risk/Mitigations, etc., participate in regular client and IT operations conference calls and meetings, point of escalation or facilitate resolutions to issues/incidents during project, take meeting notes and define/track action items.

Minimum/General Experience: Minimum of 3 years progressive consulting and/or direct relevant IT industry related experience and/or educational training in related fields

Education: Bachelor's Degree in Business Administration, Computer Science, Information Systems or other related field or equivalent experience

125 Computer Programmer IV

Functional Responsibility: Supervises activities of application programming personnel for a large project, several small projects or a small department. Responsible for quality assurance. Makes decisions on personnel actions, controls revenue and/or expenses within operating unit. Responsible for client deliverables and schedule. Provides input to policy level direction regarding standards, budget constraints.

Minimum/General Experience: This position requires a minimum of 8 years work experience.

Education: Bachelor’s degree in Computer Science, Information Systems, Engineering or other related discipline or technical training/certification.

126 Computer Programmer III

Functional Responsibility: Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Responsible for program design coding, testing, debugging and documentation. Has full technical knowledge of all phases of application programming. Also has duties instructing, directing and checking the work of other programming personnel. Responsible for quality assurance review. Acts as project leader for project with small budgets or limited duration. Responsible for directing and monitoring the work of team members.

Note: this position does not perform systems analysis functions.

Minimum/General Experience: This position requires a minimum of 5 years work experience.

Education: Associates degree in Computer Science, Information Systems, and Engineering or other related discipline or technical training/certification.

127 Computer Programmer II

Functional Responsibility: Under general direction, monitors and supports computer processing.

Coordinates input, output, and file media. Distributes output and controls computer operation, which may be mainframe, mini, or client/server based or peripheral equipment. May devise or modify procedures to solve complex problems considering computer Design, codes, test, debugs and documents those programs. Note: this position does not perform systems analysis functions.

Minimum/General Experience: This position requires a minimum of 3 years work experience.

Education: Requires a High School diploma or technical training

128 Computer Programmer I

Functional Responsibility: Under immediate supervision monitors and supports computer processing.

Coordinates input, output, and file media. Distributes output and controls computer operation, which may be mainframe, mini, or client/server based or peripheral equipment. May code, test, debug, document and maintain computer programs. Note: this position does not perform systems analysis functions.

Minimum/General Experience: This position requires a minimum of one year work experience.

Education: Requires a High School diploma or technical training

129 Help Desk Manager

Functional Responsibility: Has overall responsibility for help desk staff and the activities associated with the identification, prioritization, and resolution of reported problems. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked and resolved appropriately. May maintain responsibility for development, maintenance and integrity of help desk software. Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed or deployed. Assigns personnel to various operations and directs their activities; reviews and evaluates their work and prepares performance reports.

Minimum/General Experience: This position requires a minimum of five years of experience, of which at least two years must be specialized. Experience includes: management experience, knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk.

Business, or other related discipline or technical training/certification.

130 Help Desk Lead

Functional Responsibility: Under general direction of the Help Desk Manager, is responsible for ensuring the timely process through with problems are controlled. Includes problem recognition, research, isolation, resolution and follow-up steps. Requires experience and understanding of MIS environment.

Typically involves the use of problem management database ad help desk system. May provide guidance/training for less experienced personnel.

Minimum/General Experience: This position requires a minimum of three years of experience, of which at least two years must be specialized. Experience includes: knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk.

Business, or other related discipline or technical training/certification.

131 Hardware Software Specialist III

Functional Responsibility: Monitors and responds to complex technical control facility hardware and software problems utilizing a variety of hardware and software testing tools and techniques. Provides primary interface with vendor support service groups or provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance. May provide LAN server support. Requires strong knowledge of PC/LAN communications hardware/software in a multi-protocol environment, and network management software. Prepares functional requirements and specifications for hardware acquisitions. Ensures that problems have been properly identified and solutions will satisfy the user's requirements.

Minimum/General Experience: This position requires a minimum of five years of experience, of which at least three years must be specialized in system analysis, evaluation of hardware capabilities and configurations. Experience includes: system analysis and evaluation of hardware capabilities and configurations. Must demonstrate the ability to work independently, may function as lead job providing guidance and training for less experienced technicians.

Education: Bachelor’s Degree in Computer Science, Information Systems, Engineering, Business, or other related discipline or certificate is required.

132 Hardware Software Specialist II

Functional Responsibility: Monitors and responds to complex technical control facility hardware and software problems utilizing a variety of hardware and software testing tools and techniques. Provides primary interface with vendor support service groups or provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance. May provide LAN server support. Requires strong knowledge of PC/LAN communications hardware/software in a multi-protocol environment, and network management software. Prepares functional requirements and specifications for hardware acquisitions. Ensures that problems have been properly identified and solutions will satisfy the user's requirements.

Minimum/General Experience: This position requires a minimum of two years of experience.

Experience includes: system analysis and evaluation of hardware capabilities and configurations. Must demonstrate the ability to work independently or under only general supervision.

Education: An Associate's Degree in Computer Science, Information Systems, Engineering, or other related discipline is required.

133 Hardware Software Specialist I

Functional Responsibility: Monitors and responds to technical control facility hardware and software problems utilizing hardware and software testing tools and techniques. May interface with vendor support service groups to ensure proper escalation during outages or period of degraded system performance. May assist with installation of terminals and associated hardware. May provide LAN server support. Reviews computer systems in terms of machine capabilities and man-machine interface. Prepares reports and studies concerning hardware. Prepares functional requirements and specifications for hardware acquisitions. Ensures that problems have been properly identified and escalated if necessary.

Minimum/General Experience: This position requires a minimum of 6 months experience.

Experience includes increasing responsibilities with software systems, Works under immediate supervision.

Education: Requires a High School diploma or technical training.

134 Help Desk Specialist III

Functional Responsibility: Under immediate direction of the Help Desk Manager or senior help desk personnel, responds to and diagnoses problems through discussions with users. Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. Includes problem recognition, research, prioritization isolation and resolution steps. Typically is able to resolve less complex problems immediately. May involve use of problem management database and help desk systems.

Minimum/General Experience: This position requires a minimum of three years of experience of which one years are specialized. Experience includes: knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk.

Education: Associates Degree in Computer Science, Information Systems, Engineering, Business, or other related discipline is required.

135 Help Desk Specialist II

Functional Responsibility: Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems. Includes problem recognition, research, prioritization isolation and resolution steps. May involve use of problem management database and help desk systems.

Minimum/General Experience: This position requires a minimum of 3 years of experience.

Experience includes: knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk.

136 Help Desk Specialist I

Functional Responsibility: Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed for client.

Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Minimum/General Experience: This position requires a minimum of one year experience.

Experience includes: knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk.

137 IT Management Consultant

Functional Responsibility: Proficiency in analysis and defining business needs relating to IT programs, applying methodologies, support of IT program management, exposure to client issues, and development of project deliverables relating to IT solutions. Provides assistance on completing work plan activities, analyzes relevant data and information, and institutes and supports business solutions. Other experience includes process improvement diagnoses, process modeling and documentation, benchmarking activities, and exposure to change management principles.

Provides analytical and IT program support, and is focused on high performance work and has an understanding of business needs and related IT methodologies and solutions.

Minimum/General Experience: Minimum of 2 years progressive IT consulting and/or direct relevant IT industry experience and/or educational training in related fields such as computer science, Microsoft technologies, IT Organizational Change Management, etc.

Education: Bachelor's Degree in Business Administration, Computer Science, Information Systems or other

138 Senior IT Management Consultant

Functional Responsibility: Support program management and assistance with design issues, leading client teams, analysis of project data, and development of appropriate deliverables for IT programs.

Proficient in the use of firm tools and enablers to better support the overall objectives and goals of the IT program objectives. Demonstrates these skills by performing status reports, verifying work plan completeness, and communicating with team members. Development of leadership/management skills, performing benchmark analyses, building organizational design models, and defining business and technical needs.

Provides senior-level analytical and program support, and is focused on providing high performance work and has an understanding of business needs and related IT issues and solutions. Regarding IT consulting services, contributes to engagement work plan development and often leads assigned engagement tasks to completion within scope and budget. Assists in the development of engagement deliverables and contributes to status reporting.

Applies business modeling, process modeling, and software design techniques to meet project objectives.

Conducts analysis of appropriate consulting tools to satisfy IT program requirements, and creates IT project deliverables. Formulates diagnoses through financial or statistical modeling, assesses appropriate alternatives relating to, but not limited to, IT technologies, Information Technology Infrastructure Library (ITIL) or similar IT related best practices, methodologies, approaches and offers conclusions to the Team Lead or Project Manager.

This position performs analyses and makes diagnoses, as well as defines symptoms and problems, and develops conclusions. Also participates in organizational IT infrastructure (and other infrastructure areas) assessments, and leads systems performance measures and system performance indicators analysis.

Minimum/General Experience: Minimum of 4 years progressive IT consulting and/or direct relevant IT industry experience and/or educational training in IT related fields

Education: Bachelor's Degree in Business Administration, Computer Science, Information Systems or other

139 Expert IT Management Consultant

Functional Responsibility: Senior-level management and direction on client IT engagements, extensive experience in all aspects of leading a IT related project, understanding of business needs and associated IT issues/solutions, experience in formulating project definition, isolating success factors(technology related and/or business related), and aligning firm objectives with client needs. Fostering successful IT program management through performance reviews, assessment and analysis, design and development of solutions IT, monitoring budget allotments, issues resolution, and implementation. Other experience includes management of local resources, administration of project work plans and processes, and core capabilities in information systems design and technical solutions.

Provides strong management and direction, and is focused on high performance-based work. Responsible for developing an engagement work plan as well as selecting, modifying, and using the appropriate consulting tools for each engagement. Serves in the role of team leader over assigned support areas, often filling the position of project team lead and instructing, directing, and monitoring the work of other project staff. Conducts analysis of work plan completeness, prepares status reports, and supports quality control practices. Performs analyses of fundamental client issues, assesses appropriate alternatives, and recommends solutions. Communicates client expectations to project team, and escalates appropriate issues to senior level project staff. Maintains technical knowledge within industry and service line. Conducts analyses of client problems and develops creative solutions and recommendations. This position also may perform organizational assessments, program audits, and evaluations, system alignment, and process and productivity improvement.

Minimum/General Experience: Minimum of 8 years progressive consulting and/or direct relevant IT industry experience and/or educational training in related fields

Education: Master's Degree in Business Administration, Computer Science, Information Systems or other related field or equivalent experience

140 Technical Info Specialist III

Functional Responsibility: Provides technical expertise and support in one or more technology areas including, but not limited to, knowledge discovery, policy development, training, wireless communications, Internet technologies, enterprise engineering, information assurance, security and critical infrastructure protection. Reviews and recommends solutions to customer problems based on prior experience and hands-on understanding of how products and services interrelate and support the customer mission.

Minimum/General Experience: This position requires a minimum of 5 years of experience must have IT knowledge and demonstrated hands-on experience and/or training in areas of emerging technologies.

These areas include, but are not limited to, national policy development, continuity of government and operations, crisis management, disaster recovery, database frameworks, enterprise resource planning, HyperText Markup Language (HTML), HyperText Transfer Protocol (HTTP), Web portals, firewalls, geographic information systems, visual simulation applications, and remote sensing/satellite imagery.

Education: Bachelor’s Degree in Computer Science, Information Systems, Engineering, 141 Technical Info Specialist II

Functional Responsibility: Provides technical expertise and support in one or more technology areas including, but not limited to, knowledge discovery, policy development, training, wireless communications, Internet technologies, enterprise engineering, information assurance, security and critical infrastructure protection. Reviews and recommends solutions to customer problems based on prior experience and hands-on understanding of how products and services interrelate and support the customer mission.

Minimum/General Experience: This position requires a minimum of 3 years of experience must have IT knowledge and demonstrated hands-on experience and/or training in areas of emerging technologies.

These areas include, but are not limited to, national policy development, continuity of government and operations, crisis management, disaster recovery, database frameworks, enterprise resource planning, HyperText Markup Language (HTML), HyperText Transfer Protocol (HTTP), Web portals, firewalls, geographic information systems, visual simulation applications, and remote sensing/satellite imagery.

Education: Associates Degree in Computer Science, Information Systems, Engineering, 142 Technical Info Specialist I

Functional Responsibility: Under general supervision, assists in supporting one or more technology areas including, but not limited to, knowledge discovery, policy development, training, wireless communications, Internet technologies, enterprise engineering, information assurance, security and critical infrastructure protection.

Minimum/General Experience: This position requires a minimum of 1 year experience. Must have IT knowledge and demonstrated hands-on experience and/or training in areas of emerging technologies.

These areas include, but are not limited to, national policy development, continuity of government and operations, crisis management, disaster recovery, database frameworks, enterprise resource planning, HyperText Markup Language (HTML), HyperText Transfer

Protocol (HTTP), Web portals, firewalls, geographic information systems, visual simulation applications, and remote sensing/satellite imagery.

143 LAN Network Administrator II

Functional Responsibility: Establishes all related practices and standards, and ensures conformance with the overall IT systems policies, goals and procedures. Experience in network activities and overall systems.

Minimum/General Experience: This position requires a minimum of five years of experience with network resource requirements including personnel, software, equipment, and facilities. Makes recommendations to management as well as stays abreast of new developments and technologies.

144 LAN Network Administrator I

Functional Responsibility: Establishes all related practices and standards, and ensures conformance with the overall IT systems policies, goals and procedures. Experience in network activities and overall systems.

Minimum/General Experience: This position requires a minimum of three years of experience with network resource requirements including personnel, software, equipment, and facilities. Makes recommendations to management as well as stays abreast of new developments and technologies.

145 Senior Network Architect

Functional Responsibility: Responsible for designing, architecting and implementing IT Network configurations to support connectivity, availability and integrity of the network. The engineer will work on new and existing network implementation to meet the business needs. The engineer will be required to understand the networking, security and firewall technologies from different vendors such as Microsoft, Cisco, etc. The engineer will support and maintain new and existing computer networks and will also provide security architecture to implement all departmental policies and procedures.

Minimum/General Experience: Minimum of 2-4 years of increasingly complex and progressive experience in computer systems/network architecture

Education: Bachelor's Degree in Engineering, Computer Science, Information Systems or related field or applicable technical training certificate from an accredited training institute or equivalent experience.

146 Admin Computer SW Aid

Functional Responsibility: Assists with the analysis of information requirements. Aids in the evaluation of problems with workflow, organization, and planning and helps develop appropriate corrective action.

Minimum/General Experience: This position is for recent college graduates and requires no experience

Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, Business or other related discipline

147 Senior Systems Engineer IV

Functional Responsibility: Supervises activities of all software systems programming personnel for a major project, several smaller projects, or a small department. Responsible for quality assurance.

Analyzes and studies complex system requirements. Designs software tools and subsystems to support software reuse and domain analyses and manages their implementation. Selects commercially available off-the-shelf software and develops interface design to meet functional requirements. Manages software development and support using formal specifications, data flow diagrams, other accepted design techniques and Computer Aided Software Engineering (CASE) tools. Estimates software development costs and schedule. Reviews existing programs and assists in making refinements, reducing operating time, and improving current techniques. Supervises software configuration management. Makes decisions on personnel actions. Controls revenues and/or expenses within operating unit and responsible for meeting budget goals and objectives. .

Minimum/General Experience: This position requires a minimum of eight years of…