MAS - Tekpro Support Services, LLC - 47QSMA22D08PE

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!®, a menu-driven database system. The INTERNET address for GSA Advantage!™ is: http://www.GSAAdvantage.gov.

Multiple Award Schedule

Contract Number: 47QSMA22D08PE Business Size: Small Business

Contract Period: March 30, 2022 to March 29, 2027 Year 1 (Base) March 30, 2022 – March 29, 2023 Year 2 (Base) March 30, 2023 – March 29, 2024 Year 3 (Base) March 30, 2024 – March 29, 2025 Year 4 (Base) March 30, 2025 – March 29, 2026 Year 5 (Base) March 30, 2026 – March 29, 2027

TekPro Support Services, LLC 1826 N Loop 1604 W., Suite 336C

San Antonio, TX 78248

(210) 899-1400 Office

(210) 899-1401 Fax TekProSupport.com http://www.gsaadvantage.gov/

CUSTOMER INFORMATION:

1. Table of Awarded Special Item Number(s):

SIN Description Large Category Subcategory 541620 Environmental Consulting Services Professional Services Environmental Services

561499M Mail Management, Systems, Processing Equipment and Related Solutions

Office Management Mail Management

541611O Office Management Needs Assessment and Analysis Services

Office Management Office Services

541611LIT Litigation Support Services Office Management Document Services

561410 Editorial, Publishing, and Library Media Services Office Management Media Services

541612ER Employee Relations Human Capital Human Resources

518210ERM Electronic Records Management Solutions Office Management Records Management

541612HC Agency Human Capital Strategy, Policy and Operations Human Capital Human Resources

541612EPM Employee Performance Management Human Capital Human Resources

561110 Office Administrative Services Office Management Office Services

541211 Auditing Services Professional Services Financial Services

541611 Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services

Professional Services Business Administrative Services

2. Maximum Order Limit: $0.00

3. Minimum Order Limit: $100.00

4. Geographic Coverage (delivery Area): Worldwide (all SIN Categories)

5. Point(s) of production (city, county, and state or foreign country): Same as company address

6. Discount from list prices or statement of net price: Prices shown are NET Prices; Basic Discounts have been deducted

7. Quantity discounts: None

8. Prompt payment terms: Net 30 days

9.

a. Notification that Government purchase cards are accepted up to the micro-purchase threshold: Yes

b. Notification whether Government purchase cards are accepted or not accepted above the micro-purchase threshold: Yes

10. Foreign items (list items by country of origin): None 11.

a. Time of Delivery: Specified on the Task Order

b. Expedited Delivery: Contact Contractor

c. Overnight and 2-day delivery: Contact Contractor

d. Urgent Requirements: Contact Contractor

12. F.O.B Points(s): Destination

13.

a. Ordering Address(es): Same as Contractor

b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket

Purchase Agreements (BPA’s), and a sample BPA can be found at the GSA/FSS Schedule homepage (fss.gsa.gov/schedules).

14. Payment address(es): TekPro Support Services, LLC

655 Discovery Drive, Suite 200 Huntsville, AL 35806

15. Warranty provision: Contractor’s standard commercial warranty.

16. Export Packing Charges (if applicable): N/A

17. Terms and conditions of Government purchase card acceptance (any thresholds above the micro-purchase level): Contact Contractor

18. Terms and conditions of rental, maintenance, and repair (if applicable): N/A

19. Terms and conditions of installation (if applicable): N/A

20.

a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): N/A

b. Terms and conditions for any other services (if applicable): N/A

21. List of service and distribution points (if applicable): N/A

22. List of participating dealers (if applicable): N/A

23. Preventive maintenance (if applicable): N/A

24.

a. Environmental attributes, e.g., recycled content, energy efficiency, and/or reduced pollutants: N/A

b. If applicable, indicate that Section 508 compliance information is available on Electronic and

Information Technology (EIT) supplies and services and show where full details can be found (e.g. contactor’s website or other location.) The EIT standards can be found at:

www.Section508.gov/.

25. Data Universal Numbering System (DUNS) number: 080-42-4750

Unique Entity ID: G6WGYB8SKE53

26. Notification regarding registration in Central Contractor Registration (CCR) database: Registered

SIN 518210ERM Vendor Certification for Electronic Records Management Solutions Version 3.0 (As of MAS Refresh 18)

For the purposes of the MAS Solicitation, eight (8) specific elements of Electronic Records Management (ERM) Services have been identified. These 8 elements are fully defined and the corresponding requirements are identified in NARA’s Universal Electronic Records Management Requirements spreadsheet attachment to the Solicitation.

These requirements have been established and are administered by the National Archives and Records Administration (NARA). Vendors may provide any combination of the 8 elements of ERM solutions; however, vendors must certify that they are capable of meeting all standards associated with the elements they propose by completing this self-certification. Vendors must include a completed copy of this certification in their published GSA MAS Contract Price List to help illustrate their ERM capabilities to federal customer agencies.

Proposed Elements of Electronic Records Management Services:

By selecting the below Elements, you are self-certifying you meet NARA’s Universal ERM Requirements for that Element. Select all Elements that apply.

x Element 1 - Office Management Applications ☐ Element 2 - Electronic Messages x Element 3 - Social Media x Element 4 - Websites ☐ Element 5 - Photographs (Born-Digital and Scanned Images) x Element 6 - Digital Audio and Video x Element 7 - Structured Data x Element 8 - Shared Drives

In the space below you must provide a brief summary description for each of the above Elements that you have checked off. The summary must include which ERM products/ services/ solutions — currently awarded under SIN 518210ERM of your MAS contract — are related to the respective Element. Example questions are provided for each Element to assist with your response. Those questions are based on NARA’s Universal Electronic Records Management Requirements and reflect common questions from agencies. If you cannot provide a summary description for a given Element, or you do not currently offer products/services/solutions under SIN 518210ERM related to that Element, you cannot self-certify that Element on this form. Please use as much space as you need below but be concise! Please respond as “Not applicable” for any Element you did not select above.

The specifics of your below responses are not part of the evaluation criteria for adding SIN 518210ERM. The intention of the below section is to assist agencies with market research and help agencies understand your offerings / capabilities as they relate to the above ERM Elements you have selected.

If you have questions about the above ERM Elements and the information on NARA’s Universal ERM Requirements spreadsheet, please contact NARA’s Records Management Policy Team at rmpolicy@nara.gov.

Element 1 - Office Management Applications Please provide a brief summary of your awarded offerings (products/services/solutions) under SIN 518210ERM that help agencies meet Element 1. Some example questions to consider are: Which office management applications does your service/solution manage (e.g. Microsoft 365, Google Workspace, etc.)? How do you associate Office Management documents with a records schedule? How do you apply metadata to Office Management documents?

TekPro Support Services, LLC (TSS) Records Management professionals are adept at using Microsoft products to include Microsoft 365 and SharePoint, and customer-specific databases as fundamental office management applications for the records management process. The work TSS performs is included in our customer’s records schedule to ensure agency-level compliance. Our specialists convert over 15,000 hard-copy reports per year to the appropriate digital formats. After scanning the documents, they perform Optical Character Recognition (OCR) and then ensure the correct metadata is included when uploading the files to the appropriate SharePoint site or database.

Element 2 - Electronic Messages Please provide a brief summary of your awarded offerings (products/services/solutions) under SIN 518210ERM that help agencies meet Element 2. Some example questions to consider are: Which electronic messages does your service/solution manage (e.g. SMS/MMS, iMessage, WhatsApp, social media messages, voicemail, etc.)? Are you able to capture SMS/MMS at the carrier-level? How do you apply metadata to electronic messages? Where are records stored (e.g. managed in the system in which they were created or in a dedicated recordkeeping system)?

Not Applicable

Element 3 - Social Media Please provide a brief summary of your awarded offerings (products/services/solutions) under SIN 518210ERM that help agencies meet Element 3. Some example questions to consider are: Which social media platforms does your solution/services capture and manage (e.g. Facebook, YouTube, Instagram, WordPress)? What technology is used to capture social media records? What frequency can your solution/services capture? How do you address changes in what social media platforms allow for capture?

TSS performs communications management support which includes content implementation on social media platforms including Facebook, X (formerly Twitter), and YouTube. TSS uses additional tools including Drupal and Hootsuite to drive content creation and management. We utilize Hootsuite to capture social media records and support scheduling and archiving capabilities. We work with the Agency-level Public Affairs Office community of practice to ensure the content provided on their social media accounts complies with government regulations.

Questions for Element 4 - Websites Please provide a brief summary of your awarded offerings (products/services/solutions) under SIN 518210ERM that help agencies meet Element 4. Some example questions to consider are: What technology do you use to crawl websites? Do you have the capability to capture internal and external sites? What formats do you use for web captures? Can you capture websites in NARA-acceptable formats? What quality assurance processes/tools do you offer?

For website capture, TSS currently uses Google search and analytics. We are evaluating Cision for media monitoring to implement and use at the agency level. We capture website data in NARA-acceptable formats.

Questions for Element 5 - Photographs (Born-Digital and Scanned Images) Please provide a brief summary of your awarded offerings (products/services/solutions) under SIN 518210ERM that help agencies meet Element 5. Some example questions to consider are: How do you associate Photographs with a records schedule?

How do you apply metadata for categorization and searchability to Photographs?

Not Applicable

Questions for Element 6 - Digital Audio and Video Please provide a brief summary of your awarded offerings (products/services/solutions) under SIN 518210ERM that help agencies meet Element 6. Some example questions to consider are: How do you associate Digital Audio and Video files with a records schedule? How do you apply metadata for categorization and searchability to Digital Audio and Video?

TSS’ experience is in the creation of digital audio and video which is included in our customer’s records schedule to ensure agency-level compliance. Our personnel utilize Animaker which has the capability of producing both Audio and Video Digital Media. The creation of videos using this digital media software serves as training tools for the customer. This technology is used to create animated videos for the customer with staff-generated voiceovers, that foster ease of understanding the various training required. In addition, the software is 508 compliant (Section 508 of the Rehabilitation Act).

Questions for Element 7 - Structured Data Please provide a brief summary of your awarded offerings (products/services/solutions) under SIN 518210ERM that help agencies meet Element 7. Some example questions to consider are: What is your approach to managing structured data? Do you offer solutions in addition to what the agency uses, work with their current systems, or both?

TSS’ Records Management team members specialize in structured data management. They receive millions of records from other contractors and review the data for accuracy and that it meets the correct structured format for uploading into the customer’s database, which is also managed by TSS. These specialists are also responsible for uploading all records and associated metadata to ensure they can be quickly and efficiently retrieved per customer requests.

Questions for Element 8 - Shared Drives Please provide a brief summary of your awarded offerings (products/services/solutions) under SIN 518210ERM that help agencies meet Element 8. Some example questions to consider are: What capabilities does your solution/services provide for identifying duplicates? What other organizational methods do you employ for managing shared drives?

When managing shared drives and SharePoint sites, TSS personnel follow the customer’s Standard Operating Procedures (SOPs) and make recommendations for improvements if necessary. Additionally, our team employs strict QA/QC procedures to identify duplicates. This includes checking metadata, and opening files as necessary.

Our records management specialists process documents and maintain associated databases and tracking systems to ensure proper document control.

TekPro Support Services, LLC hereby certifies that we are capable of meeting all standards described in the solicitation and NARA’s Universal Electronic Records Management Requirements attachment for each of the sections of ERM Elements we have proposed, as indicated above.

Offeror (To be signed only by an authorized principal, with authority to bind the undersigned contractor)

_Regina Monroe______________________________________ Name (Printed)

_General Manager____________________________________ Title

_2 April 2025______________________________________ Date

Change log for Version 3.0

1. The following ERM Elements were removed or updated in order to remain at parity with the Elements listed in NARA’s Universal Electronic Records Management Requirements spreadsheet (Version 3)

○ Removed Cloud Services

○ Removed Engineering Drawings

○ Changed Digital Media (Photo) to Photographs

○ Combined Digital Audio and Video

2. The following ERM Elements names have been updated to remove the reference to their former name used in Version 1 of this document:

○ Element 1 - Office Management Applications: removed “(formerly ‘Desktop Applications’)” from the Element name

○ Element 7 - Structured Data: removed “(formerly ‘Databases’)” from the Element name

3. Added requirement for contractors to provide a brief summary of awarded offerings for each ERM Element that they self-certify.

Added instructional language along with example questions for each Element to assist contractors with their responses.