MAS - Vitalis Consulting LLC - 47QREA23D0020

GENERAL SERVICE ADMINISTRATION

Vitalis is a Staffing Agency (Temporary/Contract placements and Direct Placements) headquartered in Morristown, NJ.

What sets Vitalis Consulting apart is the quality of professionals we present to our clients. Based on our in-house research, Vitalis provides clear, practical, quality, and strategic advice to our clients and candidates. Our candidates demonstrate technical excellence and professionalism. We differentiate ourselves based on:

Our SPEED and URGENCY of our service delivery:

We are nimble and agile; in most cases, our competition cannot compete.

COMPANY’S INFORMATION

VITALIS CONSULTING LLC

Address: 55 Madison Avenue Suite 400, Morristown, NJ 07960 Phone :973-285-3382 Fax: 973-358-4752 Website: https://vitalisconsultingus.com/ Duns: 08-019-0743

BUSINESS CERTIFICATION

· American Staffing Association, Member

· Better Business Bureau A+ accredited

· SBE (Small Business) Certified

· NJ Division of Consumer Affairs Certified

· MWBE Certified

CONTACT INFORMATION

· POC: Gottfried Oddoye 973-610-0200 gottfried@vitalisconsultingus.com

· POC: Nadia Mintah 862-348-1100 nadia@vitalisconsultingus.com

CONTRACT INFORMATION

1. Contract Number: 47QREA23D0020 SIN: 56131 Talent Acquisition Large Category: Human Capital Subcategory: Accounting, Finance and General Office Services

LABOUR CATEGORY DESCRIPTION

Bookkeeper/ Staff Accountant:

· The employee uses QuickBooks or other computer programs to oversee accurate accounts payable and accounts receivable processing.

· The bookkeeper is also responsible for cash deposits and bank reconciliations.

· The employee is also responsible for the following:

· Maintain department workflow in a timely manner.

· Assist the Controller in responding to special information requests.

· Assist/conduct internal audits on financial documentation and report findings to the Controller.

· Receive and record income and expenses, process payments, and print checks for representative payee accounts.

· Monthly internal and external reports for representative payee accounts.

· Accounting procedures and bank procedures, including transfers, for representative payee accounts.

Customer Service and Operations Representative:

· The employee is responsible for customer service activities, including preparing purchase orders, product distribution, and direct sales interface.

· Engage, interact, and respond in a prompt, accurate, courteous, and poised manner.

· Process all work in accordance with relevant working practices and standard operating procedures.

· Provide feedback and suggestions to improve service levels, internal processes, and customer support methodology.

· Provide support beyond standard hours as needed if call volume and/or workload require additional time.

· Support Sales Department by providing answers to questions generated by telephone, e-mails, and fax. Research responses with sales.

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

· Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.

· Participate in on-call rotation schedule.

· Coordinate sequence and release of back orders according to stock availability.

· Maintain customer pricing in ERP system, including entering contracts as required.

· Implement and support Quality initiatives throughout branch.

· Maintain accurate inventory records in the ERP system through proper billing and replenishment processes.

· Manage inventory shelf life and expiry records.

· Keep records on the use and/or damage of stock or stock handling equipment, inventory for expiration dates, etc.

· Support and participate in the inventory cycle counting process.

· Responsible for forwarding customer complaints to the company Corporate Complaint Coordinator.

· Interface with vendors in planning and placing contracts / purchase orders.

· Work closely with shipping associates towards fulfillment of customer orders.

Logistics Assistant:

· Our Logistics Assistant is responsible for: Receiving and checking deliveries to ensure that the correct amount and type of stock is delivered.

· Signing delivery notes upon receipt of shipments.

· Heeding notes about appropriate procedures for handling stock, particularly when fragile.

Senior Accountant:

· Prepare and examine accounting records, financial statements, taxes, and other financial reports.

· Preparation of tax projections

· Advising our clients from a financial and tax standpoint

· Preparation of individual, corporate and partnership tax returns

· Develop and analyze reporting for business operations and budgets.

· Assist with client books and preparation of monthly or quarterly financials.

· Analytical review of financials for accuracy

· Reviewing financials with clients on screenshare calls

· Assistance with forecasts and projections

· Assistance with State and IRS tax notices

· Perform audits, ensuring adherence to standard requirements.

· Create new processes to improve financial efficiency.

· Report analysis and findings to management team

Executive Assistant:

· Acting as back-up support for other senior professionals including coordination with external assistants.

· • prioritizing emails and phone calls

· • managing the schedules and communications of key company executives.

· • Scheduling and facilitating all meetings with involved parties.

· • Tracking receipts for expense reimbursement

· • Coordinating travel arrangements including flights, visas, cars, hotels, and other reservations

· • Maintaining and organizing files

· • Tracking and processing invoices; ensure invoices go through outlined internal approval procedures

· • Entering and maintaining contacts in Outlook

· • Working on various ad-hoc projects

Call center Representative:

· Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

· Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

· Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

· Building lasting relationships with clients and other call center team members based on trust and reliability.

· Utilizing software, databases, scripts, and tools appropriately.

· Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

· Making sales or recommendations for products or services that may better suit client needs.

· Taking part in training and other learning opportunities to expand knowledge of company and position.

· Adhering to all company policies and procedures

TERMS AND CONDITIONS:

· SYSTEM FOR AWARD MANAGEMENT MAINTENANCE (OCT 2018)

· SYSTEM FOR AWARD MANAGEMENT (OCT 2018)

· NOTICE OF TOTAL SMALL BUSINESS SET-ASIDE (MAR 2020)

· CONTRACT TERMS AND CONDITIONS - COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2021) (DEVIATION - JAN 2022) (ALTERNATE- NOV 2021) (DEVIATION - FEB 2007

· PRICE ADJUSTMENT - FAILURE TO PROVIDE ACCURATE INFORMATION (AUG 1997)

· ECONOMIC PRICE ADJUSTMENT - FSS MULTIPLE AWARD SCHEDULE CONTRACTS (SEP 1999) (ALTERNATE I - SEP 1999)

· CANCELLATION (MAY 2019)

· INDUSTRIAL FUNDING FEE AND SALES REPORTING (JUL 2020)

· PRICE REDUCTIONS (MAY 2019)

· MODIFICATIONS (FEDERAL SUPPLY SCHEDULE) (JAN 2022) (ALTERNATE MAR 2020)

· CONTRACT PRICE LISTS (DEC 2022)

· CONTRACT SALES CRITERIA (DEC 2022)

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