MAS - 2Bfocused Inc. - 47QREA22D000S

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule

FSC Group: Professional Services FSC Class: R704

Contract number: 47QREA22D000S

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

Contract period: March 28, 2022 through March 27, 2027

2BFOCUSED INC.

18604 NASHVILLE BLVD

SPRINGFIELD GARDENS, NY 11413-1017

(845) 313-8345 Fax: 800-747-7980 https://2bfocused.com/

Business size: Small business Woman Owned business Women Owned (WOSB) Women Owned (EDWOSB) SBA Certified Small Disadvantaged business MAS 8(a) Pool- Competitive MAS 8(a) Pool- Sole Source and Competitive (exit date: Aug 1, 2030) Price list current as of Modification #PO-0005 effective 05/19/2025

Prices Shown Herein are Net (discount deducted)

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

Management Development Training

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

See Rate Table

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item.

See Pages 4-7

2. Maximum order: $1,000,000

3. Minimum order: $100

4. Geographic coverage (delivery area). Domestic

5. Point(s) of production (city, county, and State or foreign country).

2BFOCUSED INC.

18604 NASHVILLE BLVD

SPRINGFIELD GARDENS, NY 11413-1017

6. Discount from list prices or statement of net price. Government Net Prices

7. Quantity discounts. None

8. Prompt payment terms. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

Net 30 days

9. Foreign items (list items by country of origin). Not Applicable

10a. Time of delivery. (Contractor insert number of days.)

Contact Contractor

10b. Expedited Delivery. Items available for expedited delivery are noted in this price list.

Contact Contractor

10c. Overnight and 2-day delivery.

Contact Contractor

10d. Urgent Requirements.

Contact Contractor

11. F.O.B. point(s).

Destination

12a. Ordering address(es).

2BFOCUSED INC.

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es).

2BFOCUSED INC.

14. Warranty provision. Standard Commercial Warranty Terms & Conditions

15. Export packing charges, if applicable. Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable

17. Terms and conditions of installation (if applicable). Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable

18b. Terms and conditions for any other services (if applicable). Not Applicable

19. List of service and distribution points (if applicable). Not Applicable

20. List of participating dealers (if applicable). Not Applicable

21. Preventive maintenance (if applicable). Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g. contractor’s website or other location.) ICT accessibility standards can be found at: https://www.Section508.gov/.

Not Applicable

23. Unique Entity Identifier (UEI) number. 080333349

24. Notification regarding registration in System for Award Management (SAM) database. Contractor registered and active in SAM

Labor Category Descriptions

Clerk II *** Job Description:

1. Receive visitors and help as appropriate by responding to inquiries from various sources regarding location of patients, hospital clinics, wards, offices, visiting hours, and facility services by providing informational material and directional guidance.

2. Receive telephone calls, take messages, and route or deliver to appropriate office staff members. Utilize and manage communication pager or intercom system to page staff members. Answer telephone calls and take messages for the Command Suite telephone numbers during/after duty hours, weekends, and holidays. Monitor a mega system and report to the Administrative Office of the Day (AOD).

3. Comply with the Health Information Portability and Accountability Act, Joint Commission, and other appropriate governing directives regarding the management and release of medical information.

4. Assist with faxing, filing, copying, scanning, collating, and binding of materials. Generate and format reports, forms, and listings by sorting, selecting and merging documents. Type a variety of materials, reports, and/or reports. Ensure usage of correct spelling, format, and grammar. Help in maintaining designated forms in stock for office usage.

5. Maintain current on-call listings, alert rosters, and directories on designated offices and agencies.

6. Provide temporary security badges for pre-registered vendors.

7. Furnish pamphlets and brochures related to the various programs and support activities.

8. Monitor the Government-owned wheelchairs at each information desk, to include logging sheets, storage, lock up procedures, and provide occasional minimal assistance to patients. Report on breakage and safety issues regarding wheelchairs.

9. Ensure that no more than three wheelchairs are placed side-by-side within the front foyer.

10. Ensure the wheelchairs are neatly aligned.

11. Ensure that both brakes are engaged on each wheelchair (to prevent the chair from moving while transferring into the wheelchair).

14. Maintain log and inventory of emergency meals with Nutrition Services.

15. Monitor and report safety and facility violations/defects to appropriate hospital staff.

Minimum Education: High School Minimum Experience: 2 Years

Clerk III *** Job Description:

1. Record information relative to changes in physical location and/or telephone numbers and maps of offices, personnel, and /or organizations made available to both information desks and the Central Communications Room.

1. Provide hospital overhead paging services regarding announcements, pager calls and medical emergency codes from the Central Communications room in accordance with established procedures. Overhead announcements are also provided for Code Blue, Code Red, Code Pink, traumas, fire, and generator drills.

1. Provide dispatching and monitoring of Code Blue calls. Receive requests either by telephone call to the Central Communications Room or an Automatic Nurse Call System for Code Blue calls. Perform routine checks daily of the Code Blue Pager test.

1. Receive instructions for emergencies/accidents and provide dispatching and monitoring of trauma pager calls. Also receive Code Red (fire) hazardous material spill calls. Request specific information from the caller and pass it on to the appropriate authority. Coordinate with the Safety Officer, Facilities, and Security in emergency situations.

1. Directly receive by a ring down method any calls from hospital elevators to the Central Communications Room from individuals having trouble with the elevator.

1. Maintain a current listing of pager numbers for BAMC physicians and staff members; provide pager numbers to callers who require this information.

1. Release overseas control numbers to authorized individuals and maintain a log of required accountability information.

1. Perform general clerical support services in conduct of Information Desk operations, assist and/or connect translation services.

1. Perform preventive maintenance on government equipment are fully functional to include video remote interpreter units, code pagers and all other equipment. Create work orders for any equipment that is not functional.

Minimum Education: High School

Minimum Experience: 4 Years

Program Manager Job Description: "Responsible for directing, planning and management of single or multiple programs and retains overall responsibility for performance including cost, schedule, deliverables, and performance measurements. Responsible for overall success for the project or project(s) and ensures goals and standards are successfully achieved. Coordinates activities of support contract personnel and acts as a liaison to client and their needs.

Minimum Education: Bachelor’s Degree

Minimum Experience: 3 Years

Senior Behavior Scientist

Job Description: "The Senior Behavior Scientist will conduct research on suicide prevention, strategic development, implementation, centralization, standardization, communication, evaluation, suicide programs, policies, research, and surveillance activities.

• The Senior BS will provide research to support for 6 Roundtable Events centered around priorities for suicide prevention policy oversight, compliance, and responsibilities.

• Make recommendations on plan design, administration, regulatory application, and compliance.

• Research and provide analysis and review, assessment of contract compliance and performance measurement, vendor evaluation, and auditing assistance.

• Identify Stakeholders based on Research.

• Provide Environmental Scan by conducting background research, data analysis, and stakeholder identification.

• Gather and consolidate input from staff.

• Attend each DSPO Event, when necessary, to take notes and assist with event setup.

• Develop, produce, and print event materials, (e.g., flyers, pamphlets, slides, etc.) for dissemination, if needed.

• Draft and organize research-informed agendas.

• Contribute to follow-up activities including the creation of reports and articles.

• Ensure the accuracy and relevance of information used for event planning and documentation.

• Attend all company and agency meetings regarding requirements.

• All other duties as required."

Junior Research Analyst

Job Description: Support the Senior Behavior Scientist with research on suicide prevention, strategic development, implementation, centralization, standardization, communication, evaluation, suicide programs, policies, research, and surveillance activities.

• Assist Senior BS with research support for 6 Roundtable Events centered around priorities for suicide prevention policy oversight, compliance, and responsibilities.

• Make recommendations on plan design, administration, regulatory application, and compliance.

• Research and provide analysis and review, assessment of contract compliance and performance measurement, vendor evaluation, and auditing assistance.

• Identify Stakeholders based on Research.

• Provide assistance with Environmental Scan by conducting background research, data analysis, and stakeholder identification.

• Conduct research on how to combat suicide in the military community and provide holistic support to Service members and their families through policy, oversight, and engagement to positively impact individual beliefs and behaviors, as well as instill systemic culture change.

• Gather and consolidate input from staff and update slide presentations and background papers needed for events.

• Attend each DSPO Event, when necessary, to take notes and assist with event setup.

• Develop, produce, and print event materials, (e.g., flyers, pamphlets, slides, etc.) for dissemination, if needed.

• Assist Senior BA with drafting and organizing research-informed agendas.

• Contribute to follow-up activities by gathering data and supporting the creation of reports and articles.

• Ensure the accuracy and relevance of information used for event planning and documentation.

• Attend all company and agency meetings regarding requirements.

• All other duties as required.

Senior Communications Specialist

Job Description: Draft and create attendee confirmation packets that include confirmation of the attendee’s registration, agenda, directions to venue, background information (e.g., One-paragraph bio, etc.) and attendee contact sheet.

• Distribute Government approved attendee confirmation packet to registered attendees via email.

• Design, create, and provide recommendations for agendas upon receipt of the agenda content from the Government.

• Gather and consolidate input from Government staff and update slide presentations and background papers needed for events.

• Develop, produce, and print event materials, (e.g., flyers, pamphlets, slides, etc.) for disseminating.

• Ensure Section 508 Compliance.

• Ensure all Electronic and Information Technology, as defined at FAR 2.101, conforms to Section 508 of the Rehabilitation Act of 1973 (29 U.S.C 794) and the Architectural and Transportation Barriers Compliance Board’s (U.S. Access Board) information and communication technology (ICT) accessibility standards at 36 CFR 1194.1 for final Government deliverables.

• Ensure 508 Compliance for all outreach and engagement materials including Contractor-produced content in any format that could be placed on a website or online application or intended for electronic distribution, unless otherwise directed by the Government; or Any contractor-produced content written, created, or produced for any communications materials intended for public or internal use; to include reports, documents, charts, posters, presentations (such as MS PowerPoint) or video material that could be placed on a Government website or online application, a Government-funded website or online application.

• Develop talking points, and thank you letters for use by DSPO to facilitate the participation of keynote speakers.

• Provide a follow-up report for each Roundtable event that includes a summary of event discussion and proceedings, recommendations for event improvements, and obtain feedback through participant’s surveys.

• Produce an article for publication based on the proceedings of each Roundtable event.

• Develop a current list of organizations, points of contact, email addresses, and phone numbers of DoD and non-governmental stakeholders, as well as suicide prevention activities and agencies that interact with DSPO and save the list in the governance structures folder on the DSPO shared drive.

• Attend each DSPO Event, when necessary, to take notes and assist with event setup.

• Develop, produce, and print event materials, (e.g., flyers, pamphlets, slides, etc.) for dissemination, if needed.

• Contribute to follow-up activities including the creation of reports and articles.

• Ensure the accuracy and relevance of information used for event planning and documentation.

• Attend all company and agency meetings regarding requirements.

• All other duties as required.

Minimum Education: Bachelor’s Degree

Minimum Experience: 3 Years

Technical Writer

Job Description: Prepare and edit technical and research documents for six suicide prevention Roundtable events.

• Review and revise, as needed, all documentation produced by the research team.

• Create and provide Research-Informed Agenda for Events.

• Draft and refine event-related documents such as agendas and confirmation packets while ensuring compliance accessibility standards.

• Draft and create attendee confirmation packets that include confirmation of the attendee’s registration, agenda, directions to venue, background information (e.g., One-paragraph bio, etc.) and attendee contact sheet.

• Design, create, and provide recommendations for agendas upon receipt of the agenda content.

• Ensure accuracy of any outreach and engagement materials to include Contractor-produced content produced in any format that could be placed on a website or online application or intended for electronic distribution; or any contractor-produced content written, created, or produced for any communications materials intended for public or internal use; to include reports, documents, charts, posters, presentations (such as MS PowerPoint) or video material.

• Gather and consolidate input from staff and update slide presentations and background papers needed for events.

• Develop, produce, and print event materials, (e.g., flyers, pamphlets, slides, etc.) for disseminating.

• Produce follow-up reports and articles based on event proceedings and supporting documentation to ensure clarity, accuracy, and professional presentation of all materials.

• Ensure the accuracy and relevance of information used for event planning and documentation.

• Adhere to compliance for legacy documents and products.

• Produce an article for publication based on the proceedings of each Roundtable event.

• Provide a follow-up report for each Roundtable event that includes a summary of event discussion and proceedings, recommendations for event improvements, and obtain feedback through participant’s surveys.

• Develop a current list of organizations, points of contact, email addresses, and phone numbers of government agency and non-governmental stakeholders, as well as suicide prevention activities and agencies that interacts with the Client.

• Attend each DSPO Event, when necessary, to take notes and assist with event setup.

• Develop, produce, and print event materials, (e.g., flyers, pamphlets, slides, etc.) for dissemination, if needed.

• Attend all company and agency meetings regarding requirements.

• All other duties as required.

Minimum Education: Bachelor’s Degree

Minimum Experience: 3 Years

Event Planner

Job Description: Provide event planning and coordination for up to 200 guests for each Roundtable event.

• Develop a program for a full-day event for each Roundtable topic and prepare invitations for speakers and approved participants.

• Provide a virtual communications plan and onsite meeting plan for each Roundtable event.

• Create and disseminate updates and announcements through email prior to the events.

• Produce registration data reports, attendee directory, tent cards (for each registered participant), and name cards (for each registered participant).

• Coordinate meeting logistics, research venue locations, manage invitations and track RSVPs, identify and reserve meeting space, arranging building access.

• Facilitate sessions during Roundtable events, prepare event agendas, consolidate slide presentations, and print and distribute read-ahead materials.

• Develop place cards, leadership binders, take meeting notes, and schedule pre-briefs.

• Set up meeting spaces, hand out materials, and manage registration and exhibit tables.

• Provide logistical and subject matter expertise support to implement and facilitate events.

• Develop talking points, and thank you letters for use by DSPO to facilitate the participation of keynote speakers.

• Identify Stakeholders based on Research.

• Gather and consolidate input from staff.

• Attend each DSPO Event, when necessary, to take notes and assist with event setup.

• Develop, produce, and print event materials, (e.g., flyers, pamphlets, slides, etc.) for dissemination, if needed.

• Contribute to follow-up activities including the creation of reports and articles.

• Ensure the accuracy and relevance of information used for event planning and documentation.

• Attend all company and agency meetings regarding requirements.

• All other duties as required.

Minimum Experience: 0 Years

Credentialing Specialist

Job Description: Ability to acquire and use basic computer skills such as MHS Genesis, Integrated Clinical Database (ICDB), Centralized Credentials Quality Assurance System (CCQAS).

• Expert knowledge of and skills in general management, organizational principles, and practices of credentialing and privileging to analyze, evaluate, advise, and coordinate on all aspects of the credentialing process.

• Extensive knowledge of individual states’ medical boards, national medical certifying medical boards, and other agency requirements regarding licensing and certification is required.

• Must possess extensive ability to analyze, identify, and resolve complex problems or unusual situations regarding the credentials and privileging process.

• Knowledge of Air Force healthcare directives related to medical practices and their association to credentialing actions a plus.

• Knowledge of medical terminology and procedures sufficient to oversee appropriateness of privileges requested and facilitate interaction with all levels of medical professionals.

• Extensive knowledge of and ability to effectively use automated data systems, spreadsheet, database, word processing, and other electronic computer applications in the collection and analysis of data pertaining to medical staff issues.

• Ability to provide guidance, counseling, training and professional evaluation necessary.

• Working experience with the military’s Composite Health Care System (CHCS) program is a plus.

Training Course Descriptions

Handling Difficult Conversations Course Length: 2 Days Number Attendees: Minimum 6 Maximum 20 Conflict is part of working together. Unresolved conflict undermines productivity, creates confusion and ill will and can lead to increased stress with physical and emotional consequences. Conflict Resolution is an opportunity to not only reduce these negative impacts, but also to cultivate a safe, civil workplace which allows a more creative, fully expressive, resilient and productive team. Each time we successfully resolve a conflict together, we improve the conditions for Civility.

In this two-day course we will explore a model for conflict resolution that relies on Positive Assertiveness, Emotional Intelligence and Facilitation.

Who Should Attend:

Individual Contributors Supervisors Managers Directors Executives Course Objectives Understand Workplace Conflict Develop Skills needed to Resolve Conflict A Conflict Resolution Model Dealing with Problems Learn Mediation and Facilitation Agenda

1 - INTRODUCTION: IDENTIFY CONFLICT

2 - CONFLICT RESOLUTION SKILLS

3 - A CONFLICT RESOLUTION PROCESS

4 - DEALING WITH DISRUPTION

5 - MEDIATION AND FACILITATION

6 - CIVILITY AND A BLAME-FREE ENVIRONMENT

7 - SUMMARY

How to Communicate and Collaborate on a Team Course Length: 2 Days Number Attendees: Minimum 6 Maximum 20 Leaders need to understand the importance of communicating their ideas, vison, and purpose to the people they lead and to the company, as a whole. They need to learn the art of listening to what others are saying, processing the information, and responding to it, in order to, clarify and elicit more information.

Understand the impact communication skills have on other people and explore how improving these skills are essential.

Course Objectives Identify the essential elements of effective communications within an organization Learn Self Awareness and Organizational Awareness Understand the communication process Define active listening and its key components Identify common communication problems Intervene to deal with situations assertively Use body language to reflect a positive listening attitude Practice building communication strategies that leverage interpersonal and organizational awareness Agenda

1 - ELEMENTS OF COMMUNICATION

2 - SELF-AWARENESS

3 - SOCIAL SKILLS

4 - INTERPERSONAL AWARENESS

5 - ORGANIZATIONAL AWARENESS

6 - FACILITATION

7 - COMMUNICATION STRATEGIES

Access 2016 -Part 2 Course Overview In this course, students add to their Access education in order to provide themselves with marketable job skills. This course builds on the foundational skills obtained by attending the Access 2016 - Part 1 course.

Course Objectives In this course, you will learn to create and manage a fundamental Access 2016 database. You will: Customize a form layout to improve usability and efficiency of data entry. Share data across applications. Use macros to improve user interface design. Use VBA to enhance tasks. Organize data into appropriate tables to ensure data dependency and minimize redundancy. Lock down and prepare a database for distribution to multiple users. Create and modify a database switchboard and set the startup options.

Course Outline 1 - Implementing Advanced Form Design Add Controls to Forms Enhance Navigation and Organization of Forms Apply Conditional Formatting

2 - Sharing Data Across Applications Import Data into Access Export Access Data Link Tables to External Data Sources Create a Mail Merge

3 - Using Macros to Improve User Interface Design Create a Macro Restrict Records Using a Condition Validate Data Using a Macro Automate Data Entry Using a Macro

4 - Using VBA Getting Started with VBA Enhance Access Using VBA

5 - Using Advanced Database Management Manage a Database Determine Object Dependency Document a Database

6 - Distributing and Securing a Database Splitting a Database for Multiple User Access Implement Security Convert an Access Database to an ACCDE File Package a Database with a Digital Signature

7 - Managing Switchboards Create a Database Switchboard Modify a Database Switchboard Set Startup Options

Excel 2016 -Part 1 Course Overview This course aims to provide students with a foundation for Excel knowledge and skills, which they can build upon to eventually become an expert in data manipulation.

Course Objectives Upon successful completion of this course, you will be able to create and develop Excel worksheets and workbooks in order to work with and analyze the data that is critical to the success of your organization. You will: Get started with Microsoft Office Excel 2016. Perform calculations. Modify a worksheet. Format a worksheet. Print workbooks. Manage workbooks.

Course Outline 1 - Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface Use Excel Commands Create and Save a Basic Workbook Enter Cell Data Use Excel Help

2 - Performing Calculations Create Worksheet Formulas Insert Functions Reuse Formulas and Functions

3 - Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows Search for and Replace Data Use Proofing and Research Tools

4 - Formatting a Worksheet Apply Text Formats Apply Number Formats Align Cell Contents Apply Styles and Themes Apply Basic Conditional Formatting Create and Use Templates

5 - Printing Workbooks Preview and Print a Workbook Set Up the Page Layout Configure Headers and Footers

6 - Managing Workbooks Manage Worksheets Manage Workbook and Worksheet Views Manage Workbook Properties

Excel 2016 -Part 2 Course Overview This course builds upon the knowledge presented in the Microsoft® Office Excel® 2016: Part 1 course and helps start students down the road to creating advanced workbooks & worksheets that can help deepen their understanding.

Course Objectives Upon successful completion of this course, you will be able to leverage the power of data analysis and presentation in order to make informed, intelligent organizational decisions. You will: Work with Functions Work with Lists Analyze Data Visualize Data with Charts. Create advanced formulas. Analyze Data with PivotTables and PivotCharts.

Course Outline 1 - Working with Functions Work with Ranges Use Specialized Functions Work with Logical Functions Work with Date & Time Functions Work with Text Functions

2 - Working with Lists Sort Data Filter Data Query Data with Database Functions Outline and Subtotal Data

3 - Analyzing Data Create and Modify Tables Apply Intermediate Conditional Formatting Apply Advanced Conditional Formatting

4 - Visualizing Data with Charts Create Charts Modify and Format Charts Use Advanced Chart Features

5 - Analyzing Data with PivotTables and PivotCharts Create a PivotTable Analyze PivotTable Data Present Data with PivotCharts Filter Data by Using Timelines and Slicers

Excel 2016 -Part 3 Course Overview This course builds off of the foundational and intermediate knowledge presented in the Microsoft® Office Excel® 2016: Part 1 and Part 2 courses to help you get the most of your Excel experience. The ability to collaborate with colleagues, automate complex or repetitive tasks, and use conditional logic to construct and apply elaborate formulas and functions will put the full power of Excel right at your fingertips. The more you learn about how to get Excel to do the hard work for you, the more you'll be able to focus on getting the answers you need from the vast amounts of data your organization generates.

Course Objectives Upon successful completion of this course, you will be able to perform advanced data analysis, collaborate on workbooks with other users, and automate workbook functionality. You will:

Work with multiple worksheets and workbooks.

Use lookup functions and formula auditing Share and protect workbooks.

Automate workbook functionality.

Create sparklines and map data.

Forecast data.

Course Outline 1 - Working with Multiple Worksheets and Workbooks Use Links and External References Use 3-D References Consolidate Data

2 - Using Lookup Functions and Formula Auditing Use Lookup Functions Trace Cells Watch and Evaluate Formulas

3 - Sharing and Protecting Workbooks Collaborate on a Workbook Protect Worksheets and Workbooks

4 - Automating Workbook Functionality Apply Data Validation Search for Invalid Data and Formulas with Errors Work with Macros

5 - Creating Sparklines and Mapping Data Create Sparklines Mapping Data

6 - Forecasting Data Determine Potential Outcomes Using Data Tables Determine Potential Outcomes Using Scenarios Use the Goal Seek Feature Forecasting Data Trends

Outlook 2016 -Part 1 Course Overview In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create Tasks and Notes for yourself, and customize the Outlook interface to suit your working style.

Course Objectives In this course, you will use Outlook to manage your email communications, including:

Composing, reading, and responding to emails Schedule appointments and meetings Manage contact information Schedule tasks and create notes Customize message response options, and organize your mail Navigate Outlook 2016 to read and respond to email Use the Address Book, format and spell check new messages Attach files and insert illustrations to messages Customize read and response options Use flags, categories, and folders to organize messages Create and work with Contacts Create appointments and schedule meetings in Calendar Create and work with Tasks and Notes.

Next Steps and Related Courses Course Outline 1 - Getting Started with Outlook 2016 Topic A: Navigate the Outlook Interface Topic B: Work with Messages Topic C: Access Outlook Help

2 - Formatting Messages Topic A: Add Message Recipients Topic B: Check Spelling and Grammar Topic C: Format Message Content

3 - Working with Attachments and Illustrations Topic A: Attach Files and Items Topic B: Add Illustrations to Messages Topic C: Manage Automatic Message Content

4 - Customizing Message Options Topic A: Customize Reading Options Topic B: Track Messages Topic C: Recall and Resend Messages

5 - Organizing Messages Topic A: Mark Messages Topic B: Organize Messages Using Folders

6 - Managing Your Contacts Topic A: Create and Edit Contacts Topic B: View and Print Contacts

7 - Working with the Calendar Topic A: View the Calendar Topic B: Create Appointments Topic C: Schedule Meetings Topic D: Print the Calendar

8 - Working with Tasks and Notes Topic A: Create Tasks Topic B: Create Notes

Outlook 2016 -Part 2 Course Overview In this course, you will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate many management tasks, work with calendars and contacts, manage tasks, protect data with archiving and data files, as well as share and delegate access to your workspaces. In short, you'll work with a wide range of features and options and, in so doing, understand why Outlook is a leading personal management system.

Course Objectives In this course, you will use Outlook’s advanced features to customize and manage your email communications, including using advanced features to organize emails; managing calendar settings and options; managing contact information; scheduling tasks; and managing Outlook backups and data file settings. You will:

Modify messages and set global options.

Organize, search, and manage messages.

Manage your mailbox.

Automate message management.

Work with calendar settings.

Manage contacts and groups.

Manage activities by using tasks.

Share workspaces with others.

Manage Outlook data files.

Suggested Prerequisites Course Outline 1 - Modifying Messages and Setting Global Options Insert Advanced Characters and Objects Modify Message Settings and Options Configure Global Outlook Options Customize the Outlook Interface

2 - Organizing, Searching, and Managing Messages Group and Sort Messages Filter and Manage Messages Search Outlook Items

3 - Managing Your Mailbox Use the Junk E-Mail Filter to Manage Messages Manage Your Mailbox

4 - Automating Message Management Use Automatic Replies Use the Rules Wizard to Organize Messages Create and Use Quick Step

5 - Working with Calendar Settings Set Advanced Calendar Options Create and Manage Additional Calendars Manage Meeting Responses

6 - Managing Contacts Import and Export Contacts Use Electronic Business Cards Forward Contacts

7 - Managing Activities by Using Tasks Assign and Manage Tasks

8 - Sharing Workspaces with Others Delegate Access to Outlook Folders Share Your Calendar Share Your Contacts

9 - Managing Outlook Data Files Use Archiving to Manage Mailbox Size Back Up Outlook Items Change Data File Settings

PowerPoint 2016 -Part 1 Course Overview In this course, students will use PowerPoint 2016 to begin creating engaging, dynamic multimedia presentations.

Course Objectives Upon completing this course, you will be able to create and deliver engaging multimedia presentations that convey the key points of your message through the use of text, graphics, and animations. You will: Identify the basic features and functions of PowerPoint 2016. Develop a PowerPoint presentation. Perform advanced text editing operations. Add graphical elements to your presentation. Modify objects in your presentation. Add tables to your presentation. Add charts to your presentation. Prepare to deliver your presentation.

Course Outline 1 - Getting Started with PowerPoint Topic A: Navigate the PowerPoint Environment Topic B: View and Navigate a Presentation Topic C: Create and Save a PowerPoint Presentation Topic D: Use PowerPoint Help

2 - Developing a PowerPoint Presentation Topic A: Select a Presentation Type Topic B: Edit Text Topic C: Build a Presentation

3 - Performing Advanced Text Editing Operations Topic A: Format Characters Topic B: Format Paragraphs Topic C: Format Text Boxes

4 - Adding Graphical Elements to Your Presentation Topic A: Insert Images Topic B: Insert Shapes

5 - Modifying Objects in Your Presentation Topic A: Edit Objects Topic B: Format Objects Topic C: Group Objects Topic D: Arrange Objects Topic E: Animate Objects

6 - Adding Tables to Your Presentation Topic A: Create a Table Topic B: Format a Table Topic C: Insert a Table from Other Microsoft Office Applications

7 - Adding Charts to Your Presentation Topic A: Create a Chart Topic B: Format a Chart Topic C: Insert a Chart from Microsoft Excel

8 - Preparing to Deliver Your Presentation Topic A: Review Your Presentation Topic B: Apply Transitions Topic C: Print Your Presentation Topic D: Deliver Your Presentation

PowerPoint 2016 -Part 2 Course Overview In this course, students learn different tools & features within PowerPoint that will help them deliver content in an informative & memorable manner. Students will create presentations that not only stand out, but also don't consume all of their time.

Course Objectives Upon completing this course, you will be able to customize the PowerPoint 2016 application, and effectively create, collaborate on, secure, and distribute complex multimedia presentations for a variety of situations. You will: Modify the PowerPoint environment. Customize design templates. Add SmartArt and math equations to a presentation. Work with media and animations. Collaborate on a presentation. Customize a slide show. Secure and distribute a presentation.

Course Outline 1 - Modifying the PowerPoint Environment Topic A: Customize the User Interface Topic B: Set PowerPoint 2016 Options

2 - Customizing Design Templates Topic A: Modify Slide Masters and Slide Layouts Topic B: Add Headers and Footers Topic C: Modify the Notes Master and the Handout Master

3 - Adding SmartArt and Math Equations to a Presentation Topic A: Create SmartArt Topic B: Modify SmartArt Topic C: Write Math Equations

4 - Working with Media and Animations Topic A: Add Audio to a Presentation Topic B: Add Video to a Presentation Topic C: Customize Animations and Transitions

5 - Collaborating on a Presentation Topic A: Review a Presentation Topic B: Store and Share Presentations on the Web

6 - Customizing a Slide Show Topic A: Annotate a Presentation Topic B: Set Up a Slide Show Topic C: Create a Custom Slide Show Topic D: Add Hyperlinks and Action Buttons Topic E: Record a Presentation

7 - Securing and Distributing a Presentation Topic A: Secure a Presentation Topic B: Broadcast a Slide Show Topic C: Create a Video or a CD

Project 2016 -Part 1 Course Overview This course is designed to familiarize students with the basic features and functions of Microsoft Project Professional 2016 so they can use it effectively and efficiently in a real-world environment. NOTE: This course will earn you 7 PDUs.

Course Objectives In this course, you will learn to create and engage in basic management of a project using Microsoft Project Professional 2016. You will: Identify project management concepts and navigate the Project 2016 environment. Create and define a new project plan. Create and organize tasks. Manage resources in a project plan. Finalize a project plan Course Outline 1 - Getting Started with Microsoft Project Topic A: Identify Project Management Concepts Topic B: Navigate the Microsoft Project 2016 Environment

2 - Defining a Project Topic A: Create a New Project Plan Topic B: Define a Project Topic C: Assign a Project Calendar

3 - Creating and Organizing Tasks Topic A: Add Tasks to a Project Plan Topic B: Import Tasks From Other Programs Topic C: Create a Work Breakdown Structure Topic D: Define Task Relationships Topic E: Schedule Tasks

4 - Managing Project Plan Resources Topic A: Add Resources to a Project Plan Topic B: Create a Resource Calendar Topic C: Enter Costs for Resources Topic D: Assign Resources to Tasks Topic E: Resolve Resource Conflicts

5 - Finalizing a Project Plan Topic A: Optimize a Project Plan Topic B: Set a Baseline Topic C: Share a Project Plan

Project 2016 -Part 2 Course Overview This course covers the skills a project manager needs to update a project plan during the execution, monitoring, and controlling phases of a project. This course will enable students to manage the project so that it is completed on time & within budget. NOTE: This course will earn you 7 PDUs.

Course Objectives Upon successful completion of this course, you will be able to manage an existing Microsoft Project 2016 project plan. You will: Update a project plan to reflect progress as you execute the project. Monitor project progress in the project plan. Adjust the project plan to control constraints. Create project reports to share a project’s status. Customize project settings and share customizations with other projects.

Course Outline 1 - Executing a Project Topic A: Enter Task Progress Topic B: Update Task Progress with SharePoint Topic C: Update Work Topic D: Update Costs

2 - Monitoring Project Progress Topic A: View Project Progress Topic B: Add Custom Fields Topic C: Create Custom Views Topic D: Create a Network Diagram Topic E: Analyze a Project Plan

3 - Controlling a Project Plan Topic A: Edit the Task List Topic B: Reschedule Tasks Topic C: Update a Baseline

4 - Reporting on Progress Topic A: Format and Share a Chart View Topic B: View Existing Reports Topic C: Create Custom Reports Topic D: Create a Visual Report

5 - Customizing the Application Topic A: Change Project Options Topic B: Create a Project Plan Template Topic C: Share Resources Topic D: Link Project Plans

Visio 2016 -Part 1 Course Overview This course provides students with a tool to easily create a professional-looking visual product. Students will create visually engaging diagrams, maps, and drawings, using graphical elements to make information easier to comprehend.

Course Objectives In this course, you will design, modify, and manage basic diagrams. You will: Identify the basic elements of Visio and their use. Create a workflow diagram. Build organization charts. Design a floor plan. Build a cross-functional flowchart. Design a network diagram. Style a diagram.

Course Outline

1 - GETTING STARTED WITH VISIO 2016

Topic A: Perform Basic Tasks in the Visio Environment Topic B: Use Backstage Commands Topic C: Save a File

2 - WORKING WITH WORKFLOW DIAGRAM TOOLS

Topic A: Use Drawing Components Topic B: Modify a Drawing Topic C: Insert Callouts and Groups

3 - BUILDING ORGANIZATION CHARTS

Topic A: Create an Organization Chart Manually Topic B: Create Organization Charts by Using Starter Diagrams and the Organization Chart Wizard Topic C: Modify an Organization Chart

4 - DESIGNING A FLOOR PLAN

Topic A: Make a Basic Floor Plan Topic B: Model a Room Layout

5 - BUILDING A CROSS-FUNCTIONAL FLOWCHART

Topic A: Create a Cross-Functional Flowchart Topic B: Format a Cross-Functional Flowchart

6 - DESIGNING A NETWORK DIAGRAM

Topic A: Create Network Diagrams Topic B: Use Shape Data Topic C: Use Layers

7 - STYLING A DIAGRAM

Topic A: Modify Shape and Connector Styles Topic B: Apply Themes and Variants Topic C: Use Containers

Visio 2016 -Part 2 Course Overview In Microsoft® Visio® 2016 : Part 2, students will learn about more advanced features, making themselves more efficient and effective as a Visio user.

Course Objectives In this course, you will examine advanced features to make you more efficient and effective. You will: Design advanced plans and diagrams. Enhance the look of drawings. Create shapes, stencils, and templates. Connect drawings to external data. Leverage development tools. Share drawings. Use diagram standards (optional).

Course Outline

1 - DESIGNING ADVANCED PLANS & DIAGRAMS

Topic A: Create a Microsoft Account and Log Into Visio Topic B: Build Advanced Plans Topic C: Build Advanced Diagrams

2 - ENHANCING THE LOOK OF DRAWINGS

Topic A: Use 3-D Shapes Topic B: Work with Shape Styles Topic C: Define Shape Styles Topic D: Apply Backgrounds, Borders, and Titles

3 - WORKING WITH CUSTOM SHAPES, STENCILS, & TEMPLATES

Topic A: Create Simple Custom Shapes Topic B: Create Custom Stencils Topic C: Create Custom Templates

4 - CONNECTING DRAWINGS TO EXTERNAL DATA

Topic A: Make an Organization Chart from an Excel Spreadsheet Topic B: Generate a Pivot Diagram from an Excel Spreadsheet Topic C: Create a Gantt Chart from a Project File Topic D: Create a Timeline from a Project File Topic E: Connect a Map to an Access Database

5 - LEVERAGING DEVELOPMENT TOOLS

Topic A: Create Macros Topic B: Modify ShapeSheets Topic C: Build Advanced Shapes

6 - SHARING DRAWINGS

Topic A: Save and Share Drawings with OneDrive Topic B: Review Drawings Topic C: Insert Drawings Into Other Office Files Topic D: Export Drawings Topic E: Print Drawings

Word 2016 -Part 1 Course Overview In this course, students learn how to use Word 2016 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.

Course Objectives In this course, you will learn fundamental Word 2016 skills. You will: Navigate and perform common tasks in Word, such as opening, viewing, editing, saving, and printing documents, and configuring the application. Format text and paragraphs. Perform repetitive operations efficiently using tools such as Find and Replace, Format Painter, and Styles. Enhance lists by sorting, renumbering, and customizing list styles. Create and format tables. Insert graphic objects into a document, including symbols, special characters, illustrations, pictures, and clip art. Format the overall appearance of a page through page borders and colors, watermarks, headers and footers, and page layout. Use Word features to help identify and correct problems with spelling, grammar, readability, and accessibility.

Course Outline 1 - Getting Started with Word Topic A: Navigate in Microsoft Word Topic B: Create and Save Word Documents Topic C: Manage Your Workspace Topic D: Edit Documents Topic E: Preview and Print Documents Topic F: Customize the Word Environment

2 - Formatting Text and Paragraphs Topic A: Apply Character Formatting Topic B: Control Paragraph Layout Topic C: Align Text Using Tabs Topic D: Display Text in Bulleted or Numbered Lists Topic E: Apply Borders and Shading

3 - Working More Efficiently Topic A: Make Repetitive Edits Topic B: Apply Repetitive Formatting Topic C: Use Styles to Streamline Repetitive Formatting Tasks

4 - Managing Lists Topic A: Sort a List Topic B: Format a List

5 - Adding Tables Topic A: Insert a Table Topic B: Modify a Table Topic C: Format a Table Topic D: Convert Text to a Table

6 - Inserting Graphic Objects Topic A: Insert Symbols and Special Characters Topic B: Add Images to a Document

7 - Controlling Page Appearance Topic A: Apply a Page Border and Color Topic B: Add Headers and Footers Topic C: Control Page Layout Topic D: Add a Watermark

8 - Preparing to Publish a Document Topic A: Check Spelling, Grammar, and Readability Topic B: Use Research Tools Topic C: Check Accessibility Topic D: Save a Document to Other Formats

Word 2016 -Part 2 Course Overview In this course, students learn the features which enable them to create complex documents with a consistent look and feel. Students will also learn how to automate tedious tasks such as preparing a letter to send to every customer of your organization.

Course Objectives In this course, you will learn to create and modify complex documents and use tools that allow you to customize those documents. You will: Organize content using tables and charts. Customize formats using styles and themes. Insert content using quick parts. Use templates to automate document formatting. Control the flow of a document. Simplify and manage long documents. Use mail merge to create letters, envelopes, and labels.

Course Outline 1 - Organizing Content Using Tables and Charts Topic A: Sort Table Data Topic B: Control Cell Layout Topic C: Perform Calculations in a Table Topic D: Create a Chart Topic E: Add an Excel Table to a Word Document (Optional)

2 - Customizing Formats Using Styles and Themes Topic A: Create and Modify Text Styles Topic B: Create Custom List or Table Styles Topic C: Apply Document Themes

3 - Inserting Content Using Quick Parts Topic A: Insert Building Blocks Topic B: Create and Modify Building Blocks Topic C: Insert Fields Using Quick Parts

4 - Using Templates to Automate Document Formatting Topic A: Create a Document Using a Template Topic B: Create a Template Topic C: Manage Templates with the Template Organizer

5 - Controlling the Flow of a Document Topic A: Control Paragraph Flow Topic B: Insert Section Breaks Topic C: Insert Columns Topic D: Link Text Boxes to Control Text Flow

6 - Simplifying and Managing Long Documents Topic A: Insert Blank and Cover Pages Topic B: Insert an Index Topic C: Insert a Table of Contents Topic D: Insert an Ancillary Table Topic E: Manage Outlines Topic F: Create a Master Document

7 - Using Mail Merge to Create Letters, Envelopes, and Labels Topic A: The Mail Merge Feature Topic B: Merge Envelopes and Labels

Word 2016 -Part 3 Course Overview Microsoft® Word 2016 enables you to do far more than simple word processing. Word includes advanced image manipulation tools, collaboration features, cross-referencing and linking tools, entry forms and data collection, security features, and tools to automate document production.

Course Objectives In this course, you will:

Use images in a document. Create custom graphic elements.

Collaborate on documents. Add reference marks and notes.

Secure a document. Create and manipulate forms.

Create macros to automate tasks.

Course Outline 1 - Manipulating Images Integrate Pictures and Text Adjust Image Appearance Insert Other Media Elements

2 - Using Custom Graphic Elements Create Text Boxes and Pull Quotes Add WordArt and Other Text Effects Draw Shapes Create Complex Illustrations with SmartArt

3 - Collaborating on Documents Prepare a Document for Collaboration Mark Up a Document Review Markups Merge Changes from Other Documents

4 - Adding Document References and Links Add Captions Add Cross-References Add Bookmarks Add Hyperlinks Insert Footnotes and Endnotes Add Citations and a Bibliography

5 - Securing a Document Suppress Information Set Formatting and Editing Restrictions Restrict Document Access Add a Digital Signature…