MAS - ACI Federal Inc. - 47QREA21D001D

General Services Administration

Federal Acquisition Services Authorized Federal Supply Schedule FSS Price List

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for GSA

Advantage!® is: https://www.GSAAdvantage.gov

Schedule: Multiple Award Schedule (MAS)

Category: Office Management / Information Technology Class: DA01

Contract Number: 47QREA21D001D

For more information on ordering go to the following website: https://www.gsa.gov/schedules

Contract Period: September 15, 2021 – September 14, 2026

Business Size: Small Business

For more information, please contact:

Tony Asefi: 703-568-5428

ACI Federal Inc.

500 Lafayette Blvd, Ste 200 Fredericksburg, VA 22401

Phone: (540) 993-1066 Email: tonyasefi@acifed.com Web Site: www.acifed.com

For more information on ordering from Federal Supply Schedules, go to http://www.gsa.gov/schedules.

Pricelist current through Modification #: PS-0009 Effective 08/08/24 https://www.gsa.gov/schedules http://www.acifed.com/ about:blank

Customer Information

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS:

SIN 561110 Office Administration Services SIN 54151S Information Technology Professional Services SIN OLM Order Level Materials

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN:

Please see the pricelist below for details.

1c. HOURLY RATES (services only): See attached Pricelist.

2. Maximum Order:

SIN 561110: $1,000,000.00

SIN 54151S: $500,000.00

SIN OLM: $250,000.00

3. Minimum Order: $100.00

4. Geographic Coverage (delivery Area):

Domestic Delivery only.

5. Point(s) of production:

Same as Company Address.

6. Discount from list prices or statement of net price:

Government Net Prices (discounts already deducted)

7. Quantity discounts:

None

8. Prompt payment terms:

Net 30 days. Information for ordering offices: Prompt Payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items (list items by country of origin):

Not applicable.

10a. Time of Delivery:

Specified in each task order.

10b. Expedited Delivery:

10c. Overnight and 2-Day Delivery:

10d. Urgent Requirements:

Specified in each task order.

11. F.O.B Points(s):

Destination

12a. Ordering Address:

Fredericksburg, VA 22401

12b. Ordering procedures:

See Federal Acquisition Regulation (FAR) 8.405-3

13. Payment addresses:

Fredericksburg, VA 22401

14. Warranty provision:

Not applicable

15. Export Packing Charges (if applicable):

Not applicable.

16. Terms and conditions of rental, maintenance, and repair (if applicable):

Not applicable.

17. Terms and conditions of installation (if applicable):

Not applicable.

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable):

18b. Terms and conditions for any other services (if applicable):

19. List of service and distribution points (if applicable):

20. List of participating dealers (if applicable):

21. Preventive maintenance (if applicable):

Not applicable.

22a. Special attributes:

Not applicable.

22b. Section 508:

If applicable, Section 508 compliance information on Information and Communications Technology (ICT) supplies and services will be addressed on a task order basis. The ICT standards can be found at www.Section508.gov. N/A.

23. Unique Entity Identifier (UEI):

CLG1P7Q3MH64

24. Notification regarding registration in The System for Award Management:

ACI Federal is registered in SAM.

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GSA MAS Proposed Rates

SIN Labor Category GSA Price with IFF

561110 **Clerk $27.22

561110 **Administrative Assistant $34.39

54151S IT Specialist Junior $35.37

54151S IT Specialist Mid-Level $47.15

54151S IT Specialist Senior $52.07

54151S NetOps Junior $33.60

54151S NetOps Junior Mid-Level $56.89

54151S NetOps Senior $59.93

54151S Enterprise Service Desk Junior $37.82

54151S Enterprise Service Desk Mid-Level $42.25

54151S Enterprise Service Desk Senior $44.21

54151S Systems Administrator Mid-Level $52.13

54151S Virtual Server Administrator $71.38

54151S Project Manager $53.05

54151S ISP/OSP Specialist $42.44

The Service Contract Labor Standards, formerly the Service Contract Act (SCA), apply to this contract and it includes SCLS applicable labor categories. Labor categories and fixed price services marked with a (**) in this pricelist are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS/SCA matrix. The prices awarded are in line with the geographic scope of the contract (i.e., nationwide).

SCLS Eligible Contract Labor Category SCLS Equivalent Code Title WD Number

**Clerk 011113 - General Clerk III WD 2015-4287 **Administrative Assistant 01020 - Administrative Assistant WD 2015-4287

Labor Category Descriptions

SIN Labor Category Description Minimum Education

Minimum Experience

561110 **Clerk Draft correspondence using prescribed style and format. Assist with front desk and receptionist duties. Perform word processing, filing, scanning, copying, and faxing tasks.

Receive and place telephone calls on behalf of managerial staff. Handle support of diverse projects for other employees as necessary.

High School

2 Years

561110 **Administrative Assistant

Performs administrative duties in accordance with decisions and policies delegated by the supervisor. Assists with daily workflows and provides support for their initiatives, to include significant phone/email communication as well as database, website, and calendar upkeep.

Handles sensitive or confidential matters with discretion. Works in a fast-paced environment while juggling competing priorities. Edits, formats, and revises a variety of documents and materials created by others. Proofreads for grammatical, typographical, and basic content errors. Composes responses to routine inquiries in accordance with general instructions. Develops, implements, and maintains paper and electronic filing systems.

Enters, updates, and retrieves information as needed. Screens telephone calls and visitors, independently handles routine matters, and forwards remainder to appropriate parties.

Schedules and coordinates meetings and appointments. Prepares background and support materials ahead of staff meetings. May attend meetings and takes minutes. Makes travel arrangements as needed. Performs necessary follow-up for vouchers, expense reports, and reimbursements. Gathers and consolidates background information for reports, utilizing available resources such as departmental files, policy and procedure documents, Internet research, and communication with internal and external contacts. Orders supplies and equipment. Other duties as assigned.

High School

2 Years

54151S IT Specialist Junior Under immediate supervision, install, configure, service, repair, and maintain information technology systems in both a stand-alone and client-server environment, including MS server, Defense Message Systems, and other authorized information technology systems.

Install, configure, service, repair, and maintain hardware and software for network services, storage networking devices, and servers. Integrate multiple information systems in a networked environment, evaluate and resolve customer information system problems, effect required hardware upgrades and repair to maintain mission capability. Install and configure wireless hubs, routers, switches, and various transmission media, server

High School

Equivalent

2 Years

Education

Minimum Experience hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network. Install, optimize and troubleshoot Local Area and Base Area Networks. Familiar with Internet Protocol version 6 (IPv6), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Virtual Local Area Networks (VLANs), Virtual Private Networks (VPNs), and Network Address Translation (NAT). Possess a Computing Technology Industry Association (CompTIA) A+, CompTIA Network+, Cisco Certified Network Associate (CCNA), Microsoft Technology Associate (MTA), Microsoft Certified Technology Specialist (MCTS), or a Microsoft Certified Solutions Associate (MCSA) certification. Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level I for Enterprise Services, and IAT Level II for Transport Services. IAT I (ES)IAT II (TXS)

54151S IT Specialist Mid- Level

Under general direction, applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution. Applies specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through application of appropriate software development life cycle methodology.

Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction. defines scope, plans and deliverables for assigned projects. Collects, identifies, defines and organizes detailed user and information technology requirements. Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. Confirms and prioritizes project plans and deliverables with the customer. participates in business and technical information technology solution implementations, upgrades, enhancement and conversions. Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems.

Applies metrics to monitor performance and measure key project criteria. Prepares system documentation. establishes and maintains security, integrity and business continuity controls and documents. Participates in special studies. Stays current on emerging tools, techniques and technologies. Assists information engineers on application of specialized knowledge to coding, testing, implementation and documentation projects.

High School

3 Years

Education

Minimum Experience

54151S IT Specialist Senior

Under broad direction, oversee and perform advanced systems installation, operation, integration, and troubleshooting in order to maintain optimum information technology (IT) system operations. Design and oversee upgrades and new installs of IT systems and services ensuring coordination with Cyber Security Specialist. Perform Tier III upgrades of networking systems, IT systems, and storage networking. Perform Tier III troubleshooting, optimization, and performance management of Internet Protocol, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and routing protocols. Integrate enterprise, regional, and local IT systems ensuring current network operations are sustained or oversee their recovery. Knowledge of Internet Protocol version 6 (IPv6), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Virtual Local Area Networks (VLANs), Virtual Private Networks (VPNs), and Network Address Translation (NAT). Possess a Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP), Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), or a Microsoft Certified Technology Specialist (MCTS) certification

High School

Equivalent

4 Years

54151S NetOps Junior Under immediate supervision, monitor the infrastructure and network, responding appropriately to alerts and events. Respond to incidents from triage through resolution, including escalations, where appropriate. Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services. Provide root cause analysis documentation in accordance with Government procedures. Provide data center support where appropriate. Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. Provide incident notification to Government representatives. Work is performed in 24/7 environment and must be able to work second/third shifts, weekends, and holidays. Possess at least two or more of the following: Computing Technology Industry Association (CompTIA) APLUS, NetworkPLUS, Microsoft Technology Associate (MTA) certification. Certified in accordance with DOD 8570.1 Information Assurance Technician I, II or III, as required by the environment.Required Certifications: APLUS Cert, NetworkPLUS Cert, MTA Cert, SecurityPLUS or CISSP (depending on environment).

High School

Equivalent

2 Years

54151S NetOps Junior Mid-Level

Under general supervision, manages the day-to-day activities of the Network Operations Center (NOC), including all Cyber Security activities. Ensures effective and efficient operation of network systems, architecture and topology through deployment and

High School

Education

Minimum Experience oversight of network operations specialists, that all operating systems are adequate, functional, and conform to operation security policies and procedures. Assists with the development and application of business processes to ensure appropriate service levels.

Develops and implements standards, procedures, and processes for the NOC. Participates in strategic network planning, steady state operations planning, and development of contingency operation plans. Plans and supports injection of new technologies and implementation of technology refresh. Confers with and advises administrators, user representatives, and technical personnel regarding development and design of integrated network solutions. Prepares recommendations based on monitoring results, tools analyses, and forensics. Participates in the development and implementation of policies and procedures regarding network equipment, maintenance, and monitoring. Prepares status reports. Schedules routine system maintenance, oversees application of proactive Cyber Security measures, and manages reaction to Network Defense requirements. Develops and maintains system architecture and operational documentation. Possess CCNA under Transport Services. Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II or Level III as required by environment

54151S NetOps Senior Under broad direction, oversee the infrastructure and network operation, responding appropriately to alerts and events. Oversee incident resolution, ensuring appropriate response to escalations. Coordinate infrastructure repairs, including directing remote activities to ensure continuity for service delivery. Review root cause analysis documentation to address performance management and incident correlation issues.

Provide data center support where appropriate. Oversee daily shift activities and document in appropriate reporting and ticketing tools and ensure continuity for any outstanding issues. Provide incident notification to Government representatives. Possess at least two of the following: a CISCO Certified Network Professional (CCNP), CISCO Certified Design Professional (CCDP), Microsoft Certified Technology Specialist (MCTS), or a Microsoft Certified Solutions Associate (MCSA) certification. Certified in accordance with DoD 8570.01-M Information Assurance Technician Level (IAT) III. Two of the following are required: MCTS, MCSA, CCNP, or CCDP

High School

4 Years

Education

Minimum Experience

54151S Enterprise Service Desk Junior

Under immediate supervision, conduct operations in support of the Enterprise Service Desk and existing non-local Service Desks, execute scripts, produce tailored reports, conduct audits, conduct Tier 1 analysis for Service Desk escalation, open and close tickets, correlate events and incidents for management of Information Technology Services. Experience using Remedy. Certified in accordance with DODD 8570.1 Information Assurance Technician I.

Familiar with Information Technology Infrastructure Library (ITIL) version 3.Required Certifications: SecurityPLUS Cert (APLUS, NetworkPLUS, TICSA, SSCP are minimum but Navy- Marine Corps Account Training uses SecurityPLUS as Minimum).

High School

Equivalent

2 Years

54151S Enterprise Service Desk Mid-Level

Under general supervision, conduct operations in support of the Enterprise Service Desk and existing non-local Service Desks, develop scripts, analyze tailored reports, review and correlate audits, conduct Tier 1 and higher tiered analysis in response to Service Desk escalation, monitor tickets to correlate events and incidents for maintaining overall required levels of performance of Information Technology Services. Perform patching of ticket management system and perform Remedy System Administration. Experience using Remedy. Certified in accordance with DODD 8570.1 Information Assurance Technician I.

High School

Equivalent

3 Years

54151S Enterprise Service Desk Senior

Under broad direction, oversee operations in support of the Enterprise Service Desk and existing non-local Service Desks, review and correlate tailored reports, oversee review and correlation of audits, oversee Tier 2 or higher analysis in response to Service Desk escalation, oversee ticket management process, maintain overall required levels of performance of Information Technology Services. Manage all SysAdmin activities and overall operation of Remedy software. Experience using any automated ticketing tool/system required with experience using Remedy. Certified in accordance with DOD Directive 8570.1 Information Assurance Technician II. Information Technology Infrastructure Library (ITIL) version 3 Foundation with additional ITILv3 certifications recommended.

High School

Equivalent

4 Years

54151S Systems Administrator

Mid-Level

Under minimal direction, coordinates operational designs, develops support plans, coordinates implementations, and provides second level support for local area network (LAN), campus area network (CAN), and wide area network (WAN) solutions encompassing heterogeneous platforms. Develops system support requirements by reviewing and analyzing customer business processes and evaluating available ES and/or supplier

High School

Education

Minimum Experience capabilities. Leads project teams in implementing new or upgraded designs and coordinates project efforts with support groups. Creates plans that support implementation of changes.

Participates in system support design and performance evaluation reviews. Advises on distributed network computing issues. Establishes and maintains security and integrity standards and controls. Ensures support plans and services meet customer needs and expectations. Assists in the evaluation, testing and recommendation of hardware, software, and network configurations based on customer need. Coaches others in the application of new operational support technologies. Analyzes user requirements and statistics to identify trends and resolve performance issues. Coordinates and approves updates of the site administration documentation. Keeps abreast of emerging operational support technologies and industry trends. Recommends appropriate price/performance improvement opportunities.

54151S Virtual Server Administrator

Under general supervision, manage and operate a virtualized Microsoft environment.

Perform daily system checks, review and respond to events reflected in various management tools, perform server patch management. Notify Government representative of issues involving performance of the operating environment. Conduct system audit reviews and perform maintenance functions as required to ensure system health.

Coordinate efforts with other work centers and personnel to resolve incidents or events related to systems and supporting infrastructure. Knowledge of Active Directory, clustering, Domain Name System, and Dynamic Host Configuration Protocol. Knowledge of and adherence to change control standards and procedures, problem resolution, and troubleshooting techniques, the use of remote server management tools. Work is performed in 24/7 environment and must be able to work second/third shifts, weekends, and holidays. Must possess VMware Certified Associate (VCA) certification. Must obtain VMware Certified Professional (VCP) certification within 6 months. Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II.

High School

Equivalent

2 Years

54151S Project Manager Requires knowledge of project management methodologies. Under direct supervision assist in planning, direct, and co-ordinate a cross-functional team’s activities to manage and implement project and/or interrelated projects from contract/proposal initiation to final operational stage. Determines, monitors, and reviews all project/program economics to includes costs, operational budgets, staffing requirements, sub-contractors, resources and

High School

4 Years

Education

Minimum Experience risk. Identifies and assembles the appropriate blend of resources to meet project/program needs and requirements, including sub-contractor selection. Plans, schedules, monitors, and reports on activities related to the project/program. Leads the project/program team(s) in determining client requirements and translating requirements into operational plans.

Ensures adherence to legally binding requirements and client’s long-term goals. Facilitates status review meetings among project team members and clients. Works with senior management on project/program proposals, bids, contracts, estimates, and schedules.

Proposes and develops add-on program opportunities. Mentors and trains the customer and/or vendor in project management methods, procedures, and activities. Controls project/program requirements, scope, and change management issues. Coaches and counsels members of cross-functional teams to accomplish project/program goals, to meet established schedules, and resolve technical/operational issues. Establishes appropriate metrics for measuring key program criteria. Determines and installs appropriate automated systems for management of projects. Identifies and recommends contingency measures.

Facilitates the creation of communication plans, ensuring that appropriate information is exchanged among key stakeholders. Advises senior management on project management capability and risk. Maintains awareness on emerging technologies and project/program management techniques.

54151S ISP/OSP Specialist Under immediate supervision, operate tools and equipment required to install, repair, and maintain copper and fiber optic cabling, associated media, and related infrastructure.

Demonstrate an understanding of Telecommunications Industry Association (TIA) / Electronic Industries Alliance (EIA) standards and appropriate Building Industry Consulting Services International (BICSI) certifications.

High School