MAS - Sheila Lee & Associates, LLC - 47QREA19D000C

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create the electronic delivery order are available through GSA Advantage!, a menu-driven database system. The

INTERNET address for GSA Advantage! is: www.GSAAdvantage.gov.

Multiple Award Schedule FSC Group: Professional Services/Training FSC Class: R704

Contract number: 47QREA19D000C

Contract period: January 31, 2024 – January 30, 2029

Sheila Lee & Associates, LLC

5000 Sunnyside Avenue, Ste 303

Beltsville, MD 20705

Phone: 410-233-6922

Fax: 443-759-6526

Contractor’s internet address/web site where schedule information can be found:

www.learningeverywhere.com

Contract administration source:

Sheila Stenhouse Lee 410-233-6922 sheilalee@learningeverywhere.com

Business Size: Small Business

List of Socio-Economic Status: Woman Owned business, Women Owned (WOSB), Women Owned

(EDWOSB)

SBA Certified Small Disadvantaged business

For more information on ordering from Federal Supply Schedules go to the GSA

Schedules page at GSA.gov.

Price list current as of Modification #PO-0019 effective January 31, 2024

Prices Shown Herein are Net (discount deducted) http://www.gsaadvantage.gov/ http://www.learningeverywhere.com/ mailto:sheilalee@learningeverywhere.com

TABLE OF CONTENTS

General Contract Details p.1

Customer Information p.3

GSA Offering & SCLS p.6

Company Information p.24

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross reference to item descriptions and awarded prices(s):

SINs Recovery SIN Title

611430 611430RC Professional and Management Development

Training

541612EPM 541612EPMRC Employee Performance Management

541612ER 541612ERRC Employee Relations

541612HC 541612HCRC Agency Human Capital Strategy, Policy, and

Operations

541612LR 541612LRRC Labor Relations

OLM OLMRC Order-Level Materials (OLM)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See Page 6

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See Page 6

2. Maximum order:

SINs Maximum Order

611430 $ 1,000,000.00

541612EPM $ 1,000,000.00

541612ER $ 1,000,000.00

541612HC $ 1,000,000.00

541612LR $ 1,000,000.00

OLM $ 250,000.00

3. Minimum order: $100

4. Geographic Coverage (delivery area). Domestic

5. Point(s) of production: 5000 Sunnyside Avenue, Ste 303, Beltsville, MD 20705.

6. Discount from list prices or statement of net price: Government Net Prices (discounts already deducted.)

7. Quantity discounts: None

8. Prompt payment terms. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions. Net 30 days

9. Foreign items (list items by country of origin). Not Applicable

10a. Time of delivery. Contact Contractor

10b. Expedited Delivery. Items available for expedited delivery are noted in this price list. Contact

Contractor

10c. Overnight and 2-day delivery. Contact Contractor

10d. Urgent Requirements. Contact Contractor

11. F.O.B. point(s). Destination

12a. Ordering address(es). 5000 Sunnyside Avenue, Ste 303, Beltsville, MD 20705

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es). Ordering Address

14. Warranty provision. Standard Commercial Warranty Terms & Conditions

15. Export packing charges, if applicable. Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable

17. Terms and conditions of installation (if applicable). Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable

18b. Terms and conditions for any other services (if applicable). Not Applicable

19. List of service and distribution points (if applicable). Not Applicable

20. List of participating dealers (if applicable). Not Applicable

21. Preventive maintenance (if applicable). Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g.

contractor’s website or other location.) ICT accessibility standards can be found at:

https://www.Section508.gov/. Not Applicable https://www.section508.gov/

23. Unique Entity Identifier (UEI) number. ET8WP33DE9Y6

24. Notification regarding registration in System for Award Management (SAM) database. Contractor registered and active in SAM

GSA OFFERINGS

Labor Categories

SINs Labor Categories GSA Price w/IFF Unit

611430 Sr. Instructional System Designer $122.17 Hour

611430 Sr. Graphics Designer $122.17 Hour

611430

Learning Management System

Developer $219.90 Hour

611430 Sr. Project Manager $219.90 Hour

611430

Trainer/Facilitator - (Subject Matter

Expert) $366.50 Hour

611430 Sr. Quality Assurance Specialist $219.90 Hour

541612EPM Human Resource Consultant - EPM $161.26 Hour

541612ER Human Resource Consultant - ER $161.26 Hour

541612HC Human Resource Consultant - HC $161.26 Hour

541612LR Human Resource Consultant - LR $161.26 Hour

Labor

Category Labor Category Description

Minimum

Education

Minimum

Years of

Experience

Sr.

Instruction al System

Designer

Conducts research analysis, with input of Subject Matter Experts, about organizational issues to identify the appropriate learning objectives for a customer driven approach to increasing effectiveness while achieving individual effectiveness related to the missions critical goals. Adult learners will be challenged in an experiential learning environment that will include the use of classroom instruction, web based training, distance and self directed learning programs that include instructor and participant guides, scripts, story boards and case studies and the use of all media elements.

Masters 10

Sr.

Graphics

Designer

Ability to use a variety of electronic media tools to create appropriate size and scale images for Instructional System Design drafts revisions and final reports for multimedia and print content for Instructors and

Participants.

Graphics designs will be used to reinforce content and will compliment the narrative text provided for the learner.

Bachelors 3

Learning

Manageme nt System

Developer

Work requires the independent development of a system for tracking schedules, enrollment. Uses Information Technology Systems to create an on-line portal for tracking program participation from the registration, pre, post course benchmarks, course prerequisites and final evaluation.

Accessibility for each client’s restricted access for viewing and documentation purposes will be created.

Bachelors 3

Sr. Project

Manager

Interface regularly with clients for the purpose of creating complex project plans that will allow for the ongoing monitoring and updating of instructional systems designs and related tools. Must have a diverse

Bachelors

Labor Category Description

Minimum

Education

Minimum

Years of

Experience knowledge base and be capable of preparing extensive and complex data analysis. Oversees data collection, technical reviews, and ensures quality of product. Responsible to stakeholders and must serves as the Contract

Technical Representative at meetings and conferences having full technical responsibility for developing, interpreting and executing deliverables.

Trainer/Fac ilitator -

(Subject

Matter

Expert)

Deliver adult learning methodology to achieve prescribed learning objectives through the use of classroom instruction, web based training, distance and self directed learning programs that include instructor and participant guides, scripts, story boards and case studies and the use of all media elements. Must be prepared to adjust curriculum as necessary based on needs of learners while achieving the stated outcome.

Masters 10

Sr. Quality

Assurance

Specialist

Monitors all program activities to ensure all aspects and deliverables are achieved in a timely fashion. Apply knowledge of IT management principles, data processing functions and business management objectives to prepare regular reports that describe the efficiency and effectiveness of tools and application used and to provide routine recommendations regarding opportunities for improvement.

Bachelors 3

Human

Resource

Consultant

- EPM

Focuses on Employee Performance Management. Interface regularly with clients for the purpose of creating complex project plans that will allow for the on-going monitoring and updating of instructional systems designs and related tools. Must have a diverse knowledge base and be capable of preparing extensive and complex data analysis. Oversees data collection, technical reviews, and ensures quality of product. Responsible to stakeholders and must serves as the Contract Technical Representative at meetings and conferences having full technical responsibility for developing, interpreting and executing deliverables.

Masters 4

Human

Resource

Consultant

- ER

Is in charge of Employee Relations. Interface regularly with clients for the purpose of creating complex project plans that will allow for the on-going monitoring and updating of instructional systems designs and related tools. Must have a diverse knowledge base and be capable of preparing extensive and complex data analysis. Oversees data collection, technical reviews, and ensures quality of product. Responsible to stakeholders and must serves as the Contract Technical Representative at meetings and conferences having full technical responsibility for developing, interpreting and executing deliverables.

Masters 4

Human

Resource

Consultant

- HC

Manages Agency Human Capital Strategy, Policy and Operations.

Interface regularly with clients for the purpose of creating complex project plans that will allow for the on-going monitoring and updating of instructional systems designs and related tools. Must have a diverse knowledge base and be capable of preparing extensive and complex data analysis. Oversees data collection, technical reviews, and ensures quality of product. Responsible to stakeholders and must serves as the Contract

Technical Representative at meetings and conferences having full technical responsibility for developing, interpreting and executing

Masters

Labor Category Description

Minimum

Education

Minimum

Years of

Experience deliverables.

Human

Resource

Consultant

- LR

Focuses on Labor Relations. Interface regularly with clients for the purpose of creating complex project plans that will allow for the on-going monitoring and updating of instructional systems designs and related tools. Must have a diverse knowledge base and be capable of preparing extensive and complex data analysis. Oversees data collection, technical reviews, and ensures quality of product. Responsible to stakeholders and must serves as the Contract Technical Representative at meetings and conferences having full technical responsibility for developing, interpreting and executing deliverables.

Masters 4

Course Pricing

SIN Course Title

GSA

Price Unit

611430 Successful Supervisory skills $3,230.08 per course

611430 Leadership Coaching $3,230.08 per course

611430 Train-the-Trainer Program $3,616.12 per course

611430 Public Speaking and Briefing Skills $1,759.19 per course

611430 Management Diversity and Sensitivity $2,638.79 per course

611430 Leadership 101: From Staff Member to Lead $2,052.39 per course

611430 Art of Skillful Listening $2,052.39 per course

611430 Teambuilding $3,420.65 per course

611430 Strategic Coaching $2,150.13 per course

611430 Human Resources Leadership $38,965.17 per course

611430 Collaboration $3,127.46 per course

611430 Teamwork Skills for Non-Supervisors $3,127.46 per course

611430 Financial Literacy for Federal Employees $3,127.46 per course

611430 Public Speaking & Briefing Skills $3,127.46 per course

611430 Leading Effective Teams and Groups $3,127.46 per course

611430 Getting Things Done $3,127.46 per course

611430 Art of Skillful Listening $3,127.46 per course

611430 Evaluating and Analysis Results $3,127.46 per course

611430 Excel for Beginners $3,127.46 per course

611430 Intermediate Excel $3,127.46 per course

611430 Secret to Financial Success $3,127.46 per course

611430 Dealing with Conflict $3,127.46 per course

611430 Decision Making Implementation $3,127.46 per course

611430 Stress Management for Federal Employees $3,127.46 per course

611430 Contract Pre and Post Award $9,773.30 per course

611430 Emotional Intelligence $9,152.64 per course

611430 Transformational Leadership $24,777.11 per course

Course Title Course Description Course

Length

Minimum

Participants

Maximum

Participants

Successful

Supervisory skills

The biggest transition that people make in their career, and often the most difficult, is going from being led to leading. This class introduces classic management theories and their practical application in the workplace.

Leaders need to be forward thinkers and innovators in their pursuit of success. They should be expected to take responsibility for their jobs and anticipate that they will be held accountable for their performance and their staff. Core competencies include flexibility and adaptability, creative thinking, problem solving, and maintaining a high level of expertise. A successful manager must develop the perspective of a leader to understand the organizational culture, and be able to effectively communicate it to their staff in the form of strategically aligned goals. Insurance that work is completed in a efficient and effective manner is the result. This requires the capability to organize, plan, lead, and control within the contest of finite human capital and material resources. Performance must be executed with competency, effectiveness, and responsiveness to staff, peers, and senior management.

Investing in solid supervisory training is essential to retain the most talented managers. Learning Objectives:

✓ Adopt the broader perspective and consciousness of a manager. ✓ Use tools to breakdown projects and make assignments based on appropriate skill sets of staff and resources. ✓ Develop team-building skills needed for the group to stay on course. ✓ Create an environment of open communication where staff is encouraged to share opinions, values, and beliefs.

4 hours

This four phase process will include The Coaching Set

Up (Phase I); Pre Coaching Clarification and

Agreements, Intro meeting with Coach and Client, Approach setting meeting with Individual, Manager and

HR Representative (if appropriate), Data Gathering, Feedback and Planning (Phase II) Assessment; using

MBTI, 360 Feedback Evaluations and Disc Classic

Personal Profile System, Interviews (360 Feedback), Length

Minimum

Participants

Leadership

Coaching

Analysis of Data, Feedback given to individual, and setting goals, Coaching Sessions (Phase III); Ten (10) to twelve (12) coaching sessions (one every three –four weeks) based on established development goals, utilizing a variety of methods such as relationship analysis, discussion, role play, on the job observation, problem solving, etc. and Reinforcement Action

Planning; Assessment of individual’s progress through interview, Conduct review meeting with individual, manager and HR Representative if appropriate, follow up meeting (2 months later)

4 hours

Train-the-

Trainer

Program

This two (2) day course is designed for seasoned trainers/facilitators and is intended to refresh the basic principle of adult learning principles and presentation tips. Participants will be given an opportunity to experience the key learning objectives and activities of each component of the training program. Contents of the training program will include an introduction to the course, instructor preparation, classroom management and fielding questions, engaging the audience and effective facilitation. The objectives for this program are:

•How to prepare for the delivery of materials.

•How to observe audience signals.

•Keeping the audience engaged.

•How to limit distractions and mange challenging participants.

•Techniques for fielding and asking questions.

•Gaining Program support.

16 hours 10 25

Public

Speaking and

Briefing

Skills

This course is designed for seasoned a group of 25 trainers/facilitators and is intended to refresh the basic principle of adult learning principles and presentation tips. Participants will be given an opportunity to experience the key learning objectives and activities of each component of the training program.

Training Contents:

• Instructor preparation o Four benefits of training o Trainer qualities o Key Components of Training

• Classroom management and fielding questions o Five principles of learning o Five ways adults learn o Three Learning Styles

• Engaging the audience

6.5 hours 10 25

Length

Minimum

Participants

Maximum

Participants o Identifying In/formal training needs o Structured Activities/demonstrations

• Effective facilitation.

o Using Support Materials o Questioning Techniques o Challenging Personality Types

Learning objectives will include:

• How to prepare for the delivery of materials

• How to observe audience signals

• Keeping the audience engaged

• How to limit distraction and mange challenging participants

• Techniques for fielding and asking questions

• Gaining Program support.

Management

Diversity and

Sensitivity

This two (2) day course is designed to blend values and an appreciation of differences amongst a diverse group.

It provides a non-threatening way for team members to reflect on and share their backgrounds and preferences.

It will open lines of communication and break down barriers among individuals who thought they had nothing in common. This is a skill building session that underlines (1) people must have a common purpose or objective as a team in order to coordinate their actions continuously, and (2) to affirm that all members are caring, respected individuals who matter and make contributions to others. Participants will be able to:

• Reaffirm their commitment to a shared vision of work.

• Appreciate and respect the individuals on the team and their collective role.

• Develop agreements about how team members will work together.

• Increase the awareness and understanding of the team’s work in achieving its mission.

6.5 hours 10 25

Are leaders born or made? This class will explore this question and offer a practical theory of situational leadership that can be effectively applied in any organization. There will be opportunities to explore the use of power and the ability to lead others in the accomplishment of organizational goals while building a positive and productive work culture.

The effectiveness of organizations begins with its’ leaders having a clear understanding of the goals and objectives.

Length

Minimum

Participants

101: From

Staff

Member to

Lead

They must have the ability to use knowledge, methods, and techniques to perform specific tasks whether or not it is their direct responsibility. They must use sound judgment in working with people, including an understanding of motivation and the application of effective leadership. Finally, they must have the ability to understand the complexities of the organization and where people fit to ensure they are acting in accordance with the organization’s mission, values, and goals.

Strong leaders bring a wealth of life experience with them to manage relationships effectively and possess the skill sets to achieve goals. Including but not limited to authentic decision making, the ability to pick up on non-verbal cues, listening to what is being said as well as what is not, and providing clear and direct performance feedback.

Learning Objectives:

✓ Analyze a situation and choose an appropriate leadership style.

✓ Use task and maintenance leadership actions.

✓ Serve as a role model to develop team spirit and leadership behaviors in their sphere of influence.

✓ Trust their own ability to effectively influence and inspire employees to accomplish organizational goals.

✓ Distinguish between personal and positional power, and the appropriate use of each to best motivate and lead employees.

6.5 hours

Art of

Skillful

Listening

The ability to effectively communicate with all people in an organization is a fundamental skill that all leaders must learn to master. This class is designed to teach state of the art dynamic communication skills.

Effective communication is knowing about what, when, and to whom information is shared. It is also an assessment of sensitivity to the manner in which the receiver will optimally understand the message.

Information is best understood when there is mutual consent by the receiver rather than compliance based on strict authority. If there are inconsistencies in the message’s presentation or application, receivers may distrust the sender’s intent. Whenever possible, there should be clarity while giving an opportunity for discussion, and compromise to reach mutual understanding.

6.5 hours

Length

Minimum

Participants

Maximum

Participants

Learning Objectives:

✓ Effectively communicate.

✓ Actively listen.

✓ Take responsibility for the communication process.

✓ Conceptualize what to do to improve the communication process and apply it.

Teambuilding

This two (2) day session is designed as an opportunity for team members to build healthier and stronger relationships with one another, to affirm their collective purpose, and to plan steps to improve team effectiveness. This seminar is also intended to raise participant’s awareness of two critical characteristics of a highly effective team which are: (1) coordinated actions, and (2) agreement that each member of the team is a respected individual who adds value to the whole.

Participants will be able to:

• Reaffirm commitment to a shared vision of the team’s work.

• Appreciate and respect the individuals on the team and their collective role.

• Develop agreements about how team members will conduct themselves in working with others.

• Increase the awareness and understanding of the teams work in achieving its mission.

13 hours 10 25

Strategic

Coaching

Coaching services will provide a structured framework to enhance an executive’s skillset and create a lasting impact. This individual customized coaching program will involve asking questions to provoke self-discovery.

This will involve assessing the individual’s biases and impartiality in making decisions and the ability to treat colleagues and in/external customers fairly and equitably. This continuous reflection will expose individual comfort levels and the value attributed to giving and receiving substantive, symbolic, and emotional support. Resulting in performance improvements.

Our International Coaching Federation (ICF), Coaching and Positive Psychology (CaPP) and Enneagram certified coaches will empower and promote accountability. Through one-on-one activities, assessments, and the development of strategic action plans, participants will learn how to increase performance through goal setting, applying design strategies to overcome barriers, and conflict resolution

6 hours

Length

Minimum

Participants

Maximum techniques.

Learning Objectives will include:

(Session I) The Coaching Set Up; Pre-Coaching clarification and agreements, introductory meeting with coach and client, approach setting meeting with manager and HR Representative (if appropriate), data gathering, and planning.

(Session II) Assessment; using 360º Assessment:

analysis of data from interviews, evaluations, and feedback for goal setting.

(Session III, IV, V) Coaching Sessions; Three (3) sessions based on established development goals, using relationship analysis, discussion, and problem solving.

(Session VI) Reinforcement Action Planning;

Assessment of an individual’s progress and identification of future actions.

Human

Resources

Leadership

This five (5) day seminar will provide a review of supervisory responsibilities and authorities with regard to the merit system principles, classification, recruitment/selection, performance management, and awards. Significant time will be spent advising senior supervisors how to deal with human resource issues in these areas. Participants will be able to:

• Identify authorities and responsibilities in the areas of classification staffing, performance management, and awards.

• Develop solutions to HR problems or issues.

• Provide support to subordinate supervisors in dealing with their employees.

40 hours 10 25

Collaboration

Discuss and practice with tools that address trust, change, self-awareness, authority, decision making, communication, roles, rewards, and reflections.

Conflict can be healthy when it brings about new ideas and deeper relationships. The basis for this dealing with conflict must be a “win/win.” The goal of this program is to bring participants to the awareness that relationships with co-workers merit the investment in time and energy for disagreements to be resolved in such a way that both parties feel like winners.

• Understand the lifecycle value of collaborative teams

• Conditions for teams to work collaboratively

8 hours

Length

Minimum

Participants

Maximum

Participants

• Managing accountability\

• Tactics for identifying and addressing conflict

• Collaboration through problem solving and decision making

Teamwork

Skills for

Non-

Supervisors

Teams have become a principal building block of the strategy of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organizations in the private, non-profit, and government sectors. With teams at the core of organizational strategy, your success as an organization can often depend on how well you and other team members operate together.

• Provide an opportunity for participants to get to know one another and share ideas for developing their teams

• Understand the value of working as a team

• Recognize the critical role communication skills will play in building and maintaining a team atmosphere

• Explore your team player style and identify how it can be used effectively with your own team

• Identify ways that team members can be involved and grow in a team setting

Financial

Literacy for

Federal

Employees

Creating and maintaining a budget is one of the most basic aspects of staying on top of your finances. In this modern day, it’s easier than ever to create a budget with the help of websites and apps. It doesn’t matter if math isn’t your strong suit - thanks to these user-friendly tools, everyone can get help with keeping their finances on track. When utilized properly, they'll keep you in the know about where your money is actually going.

Without following a budget, it’s difficult to be accountable as to where money is coming from and what it’s going toward, so mastering the basics of budgeting is where any financial novice should begin.

Learning Objectives

By the end of this session participants will be able to:

1. Basics of Budgeting

2. Understanding Interest Rates

Length

Minimum

Participants

Maximum

Participants

3. Prioritizing Saving

4. Credit-Debt Cycle Traps

5. Retirement and Tax Planning

6. Identity Theft Issues and Safety

Public

Speaking &

Briefing

Skills

During this training participants will learn the process of preparing and performing a speech in front of a live audience.

They should know public speaking or briefing is commonly understood as a formal, face-to-face speech by a person to a group of listeners. Traditionally, public speaking was considered to be a part of the art of persuasion. The act was often accomplished while informing, and entertaining. Additionally, differing methos, structures, and rules can be utilized according to the situation.

Although prominent thinkers from Rome and Greece, where this first began, influenced the development and evolutionary history of public speaking. Currently, technology continues to transform the art of public speaking through newly available technology such as videoconferencing, multimedia presentations, and other non-traditional formats.

• Understanding individual strengths and weaknesses

• Structuring presentations to motivate audiences

• Making technical information clear, concise, and compelling

• Leveraging non-verbal cues, visual aids, and body language (voice, hands, posture, eyes)

This course will give participants an understanding that the success of its organization begins with it leaders.

They must have the knowledge, methods, and techniques to model exemplary performance management, motivate others, and use sound judgment.

They must have the ability to understand the complexity of human nature as it relates to organization dynamics.

The return on investment for this course is an increased ability to effectively articulate vision and mission, better facilitation of change management agendas, increased productivity, greater team confidence and improved communication skills.

Length

Minimum

Participants

Maximum

Participants

Leading

Effective

Teams and

Groups

» Understand the nature of leadership

» Learn to lead change in the workplace

» Assess your personal leadership style

» Differentiate supervision from leadership

» Review traits of group

» Explore the roles and responsibilities of a group leader

» Identify the characteristics & stages of a successful team

» Effectively manage teams

» Understand what motivates people to be successful

» Enable, motivate & inspire high performing teams

Getting

Things Done

This course will give participants an understanding of how to manage priorities and crucial projects that require dealing with conflicting demands, reducing pressures and mastering multiple tasks with confidence.

Participants will be provided with techniques and tips to get more done in less time, keep on top of numerous projects and eliminate stress.

• Recognize the benefits of managing time

• Take a proactive approach to time

• Set goals and create realistic goals to achieve them

• Improve effectiveness by limiting distractions

• Improve personal effectiveness

This course will give participants an understanding of the art of being genuine in your communications, understanding the communication process, asking questions, probing for information, and use paraphrasing techniques. Active listening is technique that is used in counseling, training, and solving disputes or conflicts. It requires that the listener fully concentrate, understand, respond and then remember what is being said. This is opposed to other listening techniques like reflective listening and empathic listening. Reflective listening is where the listener repeats back to the speaker what they have just heard to confirm understanding of both parties.

Empathic listening is about giving people an outlet for their emotions before being able to be more open, Length

Minimum

Participants

Art of

Skillful

Listening sharing experiences and being able to accept new perspectives on the troubled topic that is the reason of emotional suffering. Listening skills may establish flow rather than closed mindedness, negative emotions include stress, anger and frustration.

• Use body language to reflect a positive listening attitude

• Understand the difference between sympathy and empathy, and when each is appropriate

• Create a listening mindset using framing, positive intent, and focus

• Use body language to reflect a positive listening attitude

• Understand the difference between sympathy and empathy, and when each is appropriate

• Create a listening mindset using framing, positive intent, and focus

Evaluating and Analysis

Results

Transforming analysis findings with information the agency can use to make effective decisions. Participants will l how to determine if an analysis has et the program goals and steps to take when finalizing analysis. The course will also include design and development of presentations, best practices for evaluation and completing a final report.

• Determine needs, purpose, and probable audiences.

• Identify most appropriate reporting format.

• Understand development of report outline, timeline and dissemination plan.

This course familiarizes course participants with the structure of Excel and gives an overview of Excel capabilities. It questions the type of analysis that must be applied to data when creating content in Excel.

Participants will have the opportunity to apply theory and use Excel capabilities to create the given sample projects.

• Understand the orientation of Excel and the structure

Length

Minimum

Participants

Excel for

Beginners of worksheets via the Excel tour.

• Be practiced in analyzing basic data and applying theory to Excel by creating formulas.

• Understand and apply the commands on the File tab by setting up a worksheet’s personalization settings, error-checking settings, auto-correct settings, Auto Recover settings, accessibility settings, editing settings, and print settings, as well as customizing the Excel Ribbon and the Quick Access Toolbar and sharing worksheets.

• Understand and apply the commands on the Home tab by inserting cells, merging and centering columns and rows, applying cell data formatting, applying conditional formatting, and protecting worksheets.

• Understand and apply the commands on the View tab by creating additional customizations for printing, hiding/unhiding cells, and creating simple macros.

• Understand and apply other Excel capabilities by creating blank worksheets, selecting and importing

Excel templates, creating column and row headings, entering worksheet data, applying common Excel functions, creating workbooks, using relative cell references, referencing data between multiple worksheets, and troubleshooting common issues.

Intermediate

Excel

This course re-familiarizes course participants with the concepts learned in Introduction to Excel. Participants will learn intermediate skill via 10 labs, which are each comprised of demonstrations, theory and application practice exercises, and reviews.

• Be practiced in the different ways to format cells, to include resizing, grouping, applying cell styles.

• Know how to watermarks and hide/unhide spreadsheets.

• Understand the application and use of drop-down lists and Named Ranges.

• Understand and know when to apply relative and absolute references.

• Know how to create line, bar, and pie charts of Excel data, as well as updating and modifying charts and chart data.

• Use more complex Excel functions, to include SUM, IF, AVERAGE/AVERAGEA, COUNT/COUNTA

Length

Minimum

Participants

Maximum

Participants

• Understand how to use the VLOOKUP function.

• Understand how to read a workbook.

• Introduction to PivotTables.

Secret to

Financial

Success

The Secrets to Financial Success. Creating and maintaining a budget is one of the most basic aspects of staying on top of your finances. In this modern day, it’s easier than ever to create a budget with the help of websites and apps. It doesn’t matter if math isn’t your strong suit - thanks to these user-friendly tools, everyone can get help with keeping their finances on track. When utilized properly, they'll keep you in the know about where your money is actually going. Without following a budget, it’s difficult to be accountable as to where money is coming from and what it’s going toward, so mastering the basics of personal finance is where any financial novice should begin.

• Understand the definition of Personal

Finance/Financial Planning

• Understand Personal Financial Assessment

• Basics of Budgeting

• Digital Banking/Identity Theft Protection

• Money Management

• Spending Habits

• Personal Financial Strategies

• Consolidating and Automating Accounts

• Retirement and Tax Planning

• Being Future-Focused

Dealing with

Conflict

Teams that don’t just talk about conflict resolution, but actually do it usually realize strong results. These groups share a common purpose, see value in contributions and abilities of each member of the team.

It all sounds good, but getting out of the “silo” structure or changing a culture isn’t easy. The words “manage”, “handle” and “resolve or resolution” will be used interchangeable throughout this program.

• Understand value of dealing with conflict.

• Conditions for teams to work collaboratively

• Managing accountability

Length

Minimum

Participants

Maximum

Participants

• Tactics for identifying and addressing conflict

• Dealing with conflict through problem solving and decision making

Decision

Making

Implementati on

In this session participants will discuss how decisions are made more efficiently and what applications that process has to problem solving. The process of evaluating, reflecting, and reasoning that allows you to make more effective choices and smarter decisions.

Evaluating the data used as a foundation for smart decision-making includes recognizing the distinctions between assessments and assertions and then making informed assumptions when all of the facts are not present. Reflecting on how personal experience and beliefs influence thoughts and also form the lens used to observe the world is instrumental in establishing objectivity and limiting bias.

• Recognize the many influences on how you think

• Learn when you have control over events, when you have no control, and when you can influence outcomes

• Develop a practice to check and maintain your state of mind, which influences your thoughts and actions.

• Consider the result you want to achieve and the thoughts that will lead to the necessary actions.

Stress

Management for Federal

Employees

During this training participants will learn the process to identify, reduce, and manage stress. Stress management is a set of techniques intended to help people deal more effectively with stress in their lives by analyzing the specific stressors and taking positive actions to minimize their effects.

• Use tools and techniques that segment a problem into manageable components.

• Develop specific skills that planners use to reach goals.

• Create an analysis strategy to determine if planning is

“on target.”

• Solicit and leverage input from internal and external stakeholders

Office of Federal Procurement Policy (OFPP)-mandated general business competencies, technical competencies and aligned skills identified as necessary to perform the duties required of a Contracting Officer (CO) before, Length

Minimum

Participants

Contract Pre and Post

Award during, and after award.

• Properly executing the roles and responsibilities of the

CO in post-award contract performance.

• Defining the scope of the acquisition.

• Conducting market research and effectively collaborating with industry.

• Planning and implementing a performance-based services acquisition.

• Developing a performance work statement.

• Understanding the basis for an Independent

Government Cost Estimate.

24 hours

Emotional

Intelligence

Emotional Intelligence is a set of practical knowledge and skills that help individuals to become fluent in understanding the language of emotions. This training aims at developing long lasting and strong interpersonal professional relationships

• Self-awareness.

• Self-regulation.

• Motivation.

• Empathy.

• Social skills.

Transformati onal

This course has been designed to be highly interactive.

It introduces and allows them to practice skills that can be transferred into daily practice. It will allow participants to experience, observe, reflect and apply the information shared. This is considered to be the experiential learning cycle. Transformational leaders create a vision based on identified needs and guide their teams toward that unified goal through inspiration and motivation. Transformational leadership is focused on changing the systems and processes that aren’t working

- unlike transactional leadership or bureaucratic leadership, which don’t aim to shake up the status quo.

• Motivating a team

• Building strong relationships and encouraging collaboration

24 hours

Length

Minimum

Participants

• Giving team members autonomy to do their jobs

• Leading to more creativity, growth, and empathy on teams

Service Contract Labor Standards: The Service Contract Labor Standards (SCLS), formerly known as the Service Contract Act (SCA), is applicable to this contract as it applies to the entire Multiple

Award Schedule (MAS) and all services provided. While no specific labor categories have been identified as being subject to SCLS/SCA due to exemptions for professional employees (FAR 22.1101,

22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for

SCLS/SCA eligible labor categories. If and / or when the contractor adds SCLS/SCA labor categories to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS/SCA matrix identifying the GSA labor category titles, the occupational code, SCLS/SCA labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.

COMPANY INFORMATION

Sheila Lee and Associates, LLC – Learning Everywhere® provides customer-driven approaches for designing, executing, managing, and assessing organization-wide learning that increases performance.

With a large cadre of multi-lingual Organizational Development Subject Matter Experts, we bring decades of experience working with Senior Executives, Supervisors, Managers, and Employees in the private and public sectors, colleges and universities, and non-profit organizations. Our distance learning and instructor-led development programs include innovative, competency-based, experiential learning activities for diverse audiences throughout the world.

PROFESSIONAL TRAINING & COACHING

We focus on organizational training success, built on the premise of literally and figuratively meeting people where they are. We engage learners in experiential activities that allow them to use their experience, apply new theories, and use new models to affect change.

METHODOLOGY

By engaging participants in active discussions, facilitators build relevance and meaning for the participants, thereby enhancing retention and maximizing the likelihood that skills learned will be applied in everyday work and life settings.

COMPETENCIES

Training Management

1. Instructional/Curriculum Design

• Training Facilitation

• Learning Management Systems

• Monitoring & Evaluation

• Executive Coaching

2. Individual/Organizational Assessments

• 360° Assessment

• Life Cycle Profile

• Myers Briggs Type Indicator

• DiSC® Assessment

• Strength Finder 2.0

• ICF Certified Executive Coaches

PHILOSOPHY

We create communities of learning where participants are forward-thinking have good energy and lively expectations. By tapping into the group's diverse work and life experiences, learning is enriched through a sharing of opinions, values, and beliefs. Our environments of trust foster open communication and collaboration, which is highly valued. From the beginning until the end, participants are held accountable for sharing fresh and innovative ideas.