MAS - Reliant Capital Solutions LLC - 47QRAA25D009F

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®.

The website for GSA Advantage!® is: https://www.GSAAdvantage.gov.

Multiple Award Schedule FSC Group: Professional Services FSC Class: 561440

Contract number: 47QRAA25D009F Contract period: May 14, 2024 – May 13, 2030

Business size: Small Woman-Owned Business

For more information on ordering, go to the following website: https://www.gsa.gov/schedules

Prices Shown Herein are Net (discount deducted)

Reliant Capital Solutions LLC 670 Cross Pointe Road Columbus, OH 43230

Phone: (614) 452-6100 | Fax: (614) 452-6099 www.reliantcapitalsolutions.com

Contract Administration Margie Brickner

(614) 452-6115 gsa@reliant-cap.com http://www.reliantcapitalsolutions.com mailto:gsa%40reliant-cap.com?subject=

Reliant Capital Solutions, LLC | Contract: 47QRAA25D009F | www.reliantcapitalsolutions.com

Customer Information

1a. Table of Awarded Special Item Number(s):

SINs Recovery SIN Title 561440 561440RC Debt Collection Services

OLM OLMSTLOC

OLMRC Order-Level Materials (OLM’s)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price.

Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply: Please see Page 4

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item: Not Applicable

2. Maximum order: $1,000,000.00

3. Minimum order: $100.00

4. Geographic coverage (delivery area): Domestic Delivery Only

5. Point(s) of production (city, county, and State or foreign country): 670 Cross Pointe Road, Gahanna, OH 43230

6. Discount from list prices or statement of net price: Government Net Prices (discounts already deducted)

7. Quantity discounts: None

8. Prompt payment terms: Net 30

Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items (list items by country of origin): Not Applicable

10a. Time of delivery: To be determined at the Task Order level

Reliant Capital Solutions, LLC | Contract: 47QRAA25D009F | www.reliantcapitalsolutions.com

10b. Expedited Delivery. Items available for expedited delivery are noted in this price list: To be determined at the Task Order level

10c. Overnight and 2-day delivery: To be determined at the Task Order level

10d. Urgent Requirements: To be determined at the Task Order level

11. F.O.B. point(s): Destination

12a. Ordering address(es): 670 Cross Pointe Road, Gahanna, OH 43230

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3

13. Payment address(es): 670 Cross Pointe Road, Gahanna, OH 43230

14. Warranty provision: Not Applicable

15. Export packing charges, if applicable: Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable): Not Applicable

17. Terms and conditions of installation (if applicable): Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): Not Applicable

18b. Terms and conditions for any other services (if applicable): Not Applicable

19. List of service and distribution points (if applicable): Not Applicable

20. List of participating dealers (if applicable): Not Applicable

21. Preventive maintenance (if applicable): Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g. contractor’s website or other location.) ICT accessibility standards can be found at: https:// www.Section508.gov/: Not Applicable

23. Unique Entity Identifier (UEI) number: QNNEDAE5DNW9

24. Notification regarding registration in System for Award Management (SAM) database: Contractor registered and active in SAM

Reliant Capital Solutions, LLC | Contract: 47QRAA25D009F | www.reliantcapitalsolutions.com

Service Rates

The rates shown below are inclusive of the Industrial Funding Fee (IFF) of 0.75%.

SIN Service Unit of Issue GSA Price 561440 Debt Collection Per Task 19.95% 561440 Student Loan Collection Per Task 15.16% 561440 Administrative Resolutions Per Task $149.62 561440 Administrative Wage Garnishment Per Task 15.16% 561440 Student Loan Rehabilitation Per Task $1,736.61 561440 Consolidation Per Task 2.74%

Reliant Capital Solutions, LLC | Contract: 47QRAA25D009F | www.reliantcapitalsolutions.com

Service Descriptions SIN 561440 - Debt Collection Services

Debt Collection

Description of Service: This service encompasses the professional collection and management of defaulted loans, focusing on efficient recovery processes and borrower engagement. Providers of this service handle end-to-end loan recovery, including borrower outreach, negotiation of repayment terms, and restructuring defaulted loans to create sustainable repayment plans. Activities may involve the design and execution of workout agreements tailored to the borrower’s financial circumstances, ensuring compliance with regulatory standards and ethical practices. The goal is to maximize loan recovery while maintaining respect and fairness in borrower interactions, safeguarding the lender’s reputation. These services are designed to address a variety of loan types, including personal, and commercial loans, employing advanced technology and skilled personnel to deliver optimal results.

Student Loan Collection

Description of Service: Student loan collection services focus on the recovery of delinquent or defaulted student loans, ensuring borrowers meet their repayment obligations while complying with federal and state regulations. These services typically include outreach to borrowers, counseling on repayment options, negotiation of payment plans, and assistance with programs such as loan rehabilitation, consolidation, or forgiveness. Providers employ tailored strategies to address the unique challenges of student loan recovery, balancing the need for efficient debt recovery with an understanding of borrowers’ financial circumstances.

With a strong emphasis on ethical practices, student loan collection services aim to minimize defaults, promote borrower compliance, and protect the reputation of lending institutions. Advanced technology and analytics are often utilized to optimize contact strategies and streamline account management.

Administrative Resolutions

Description of Service: Administrative resolution services involve the structured management and resolution of disputes, claims, or compliance issues within an organizational or regulatory framework. These services are designed to address challenges efficiently and fairly, ensuring adherence to applicable policies, laws, and procedures. Activities may include reviewing and analyzing claims, facilitating negotiations, drafting settlement agreements, and providing guidance on compliance measures. The focus is on achieving equitable outcomes while minimizing disruptions to operations and maintaining transparency and accountability. By leveraging expertise in regulatory requirements and administrative processes, these services help organizations mitigate risks, resolve conflicts, and maintain effective governance.

Administrative Wage Garnishment

Description of Service: This service involves notifying the debtor of the intent to garnish wages, providing an opportunity for the debtor to contest or negotiate repayment terms, and coordinating with the debtor’s employer to implement the garnishment. AWG is conducted in compliance with federal laws, such as the Debt Collection Improvement Act, and ensures that the garnishment amount adheres to limits set by the Consumer Credit Protection Act (CCPA) to protect the debtor from undue financial hardship. This process

Reliant Capital Solutions, LLC | Contract: 47QRAA25D009F | www.reliantcapitalsolutions.com aims to recover outstanding debts efficiently while upholding the debtor’s rights and ensuring transparency throughout the collection process.

Student Loan Rehabilitation

Description of Service: Student Loan Rehabilitation is a program designed to help borrowers with defaulted federal student loans regain good standing by establishing a series of on-time, affordable monthly payments.

This service involves evaluating the borrower’s financial situation to determine a reasonable and manageable repayment amount, typically based on income and expenses. Upon successful completion of the required payments, the default status is removed from the borrower’s credit report, restoring eligibility for benefits such as deferment, forbearance, and access to additional federal student aid. Loan rehabilitation also prevents further collection actions, such as wage garnishment or tax refund offsets, and provides a pathway to improved financial health for borrowers. The process emphasizes clear communication, compliance with federal regulations, and personalized support to ensure borrowers can sustainably manage their loan obligations.

Consolidation

Description of Service: Loan consolidation is a financial service that combines multiple loans into a single new loan with one monthly payment, simplifying debt management for borrowers. This process is particularly beneficial for borrowers with multiple federal student loans or other debts, as it streamlines repayment and may provide access to alternative repayment plans or lower monthly payments. Loan consolidation may also extend the repayment term, reducing the monthly financial burden, though it can increase the total interest paid over time. For federal student loans, consolidation can restore eligibility for certain benefits, such as deferment, forbearance, or Public Service Loan Forgiveness (PSLF). The service emphasizes convenience, improved financial organization, and compliance with applicable regulations, offering borrowers a structured path to regain financial stability while meeting their debt obligations.

Service Contract Labor Standards Matrix:

SCLS Eligible Contract Labor Category SCA Equivalent Code Title WD Number

Customer Service Representative I 1111 - Customer Service Representative I WD 2015-4729 General Clerk I 1041 - General Clerk I WD 2015-4729

The Service Contract Labor Standards, formerly the Service Contract Act (SCA), apply to this contract and it includes SCLS applicable labor categories. Labor categories and fixed price services marked with a (**) in this pricelist are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS matrix. The prices awarded are in line with the geographic scope of the contract (i.e., nationwide).