MAS - Arcsource Group, Inc. - 47QRAA24D00BV

Contract Number: 47QRAA24D00BV

GENERAL SERVICES ADMINISTRATION

FEDERAL ACQUISITION SERVICE AUTHORIZED

FEDERAL SUPPLY SCHEDULE FSS PRICE LIST

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®.

The website for GSA Advantage!® is: https://www.GSAAdvantage.gov

Multiple Award Schedule (MAS)

Large Categories: Professional Services, Information Technology, Office Management, Human Capital Sub-Categories: Business Administrative Services, Training, IT Services, Office Services, Training

Contract Period. August 8, 2024 – August 7, 2029

ArcSource Group, Inc.

6751 Columbia Gateway Dr., Suite 300 Columbia, MD 21046 Phone: 410-707-4115 www.arcsourcegroup.com

Cathryn (Kate) Perry kperry@arcsourcegroup.com

Business Size:

Small Business, Woman Owned Small Business (WOSB)

For more information on ordering go to the following website: https://www.gsa.gov/schedules

Price List Current as of Contract Award Date, Effective August 8, 2024.

Prices Shown Herein are Net (discount deducted)

Table of Contents

Customer Information

ArcSource Group Overview

Labor Category Price List

Education/Experience Substitutions

Customer Information

1a. Table of awarded Special Item Numbers with appropriate cross-reference to item descriptions and awarded prices.

SIN SIN Description

54151S Information Technology Professional Services

541611 Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services

611430 Professional and Management Development Training

611430TD Talent Development

611710 Educational Support Services

561110 Office Administrative Services

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract – not applicable.

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided.

See pages 6 - 13 for detailed qualifications descriptions.

2. Maximum order.

$1,000,000

3. Minimum order.

$100

4. Geographic coverage.

Worldwide for all SINs above

5. Point of production.

Company Address – 6751 Columbia Gateway Dr, Ste 300, Columbia, MD 21046

6. Discount from list prices or statement of net price.

Prices shown are NET Prices. Basic Discounts have been deducted.

7. Quantity/volume discounts.

0.025% Quantity/Volume discount for a single task order between $100,000.00 - $249,999.99 0.05% Quantity/Volume discount for a single task order between $250,000.00 - $499,999.99 0.75% Quantity/Volume discount for a single task order exceeding $500,000.00

8. Prompt payment terms.

0%, Net 30 days

9. Foreign items – not applicable.

10a. Time of delivery.

To be determined at the task order level for all SINs

10b. Expedited Delivery – not applicable.

10c. Overnight and 2-day delivery – not applicable.

10d. Urgent Requirements – not applicable.

11. F.O.B. point.

Destination

12a. Ordering address.

Company Address – 6751 Columbia Gateway Dr, Ste 300, Columbia, MD 21046

12b. Order Procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address.

Company Address – 6751 Columbia Gateway Dr, Ste 300, Columbia, MD 21046

14. Warranty provision – not applicable.

15. Export packing charges – not applicable.

16. Terms and conditions of rental, maintenance, and repair – not applicable.

17. Terms and conditions of installation – not applicable.

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices

– not applicable.

18b. Terms and conditions for any other services – not applicable.

19. List of service and distribution points – not applicable.

20. List of participating dealers – not applicable.

21. Preventive maintenance – not applicable.

22a. Special attributes such as environmental attributes – not applicable.

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g.

contractor’s website or other location.) ICT accessibility standards can be found at:

https://www.Section508.gov/.

23. SAM UEI number: VJJJUYFL66J5 Cage Code: 52RK7

24. Notification regarding registration in SAM.gov database. ArcSource is registered and active on SAM.gov

ArcSource Group Overview

Established in 2000, ArcSource Group is an award-winning, certified woman-owned small business that provides DoD and civilian agency customers with an exceptional level of service. Established capabilities include program management, budget analysis, Section 508 compliance and remediation, user-centered design, military medical readiness, training and professional development, and IT and administrative support services.

Our talented staff brings proactive and engaged expertise to day-to-day business operations support, measurable continuous improvement, innovation initiatives, medical force readiness, and digital accessibility efforts to help ensure mission success.

ArcSource has delivered these services on a range of contracts and holds CMMI DEV and SVC Level 3, ISO 9001:2015, ISO 27013:2015, and ISO 14001:2015 registrations that demonstrate a mature organizational structure, commitment to quality, and ability to manage sensitive projects and data. Our team members hold the appropriate professional certifications to get the job done.

Our experienced teams understand that engagement is a multi-step process: requirements and objectives to meet the mission, and the demonstrated ability to communicate with transparency, effectively plan, check for process gaps, build in alignment with policies and regulations, implement, and refine. Across all our service-offerings, this is where ArcSource excels – stakeholder engagement, building trust, sharing knowledge, documenting progress and supporting customer success.

ArcSource is based in Maryland and provides services worldwide.

Labor Category Price List

All labor category unit pricing is per hour. All rates include IFF.

SIN(s) Labor Category / Service

Proposed Year 1 Year 2 Year 3 Year 4 Year 5

54151S, 541611, 611430, 611430TD,

611710, 561110

Program Manager $ 103.46 $ 106.97 $ 110.61 $ 114.37 $ 118.26

54151S Business Process Subject Matter Specialist

$ 82.14 $ 84.93 $ 87.82 $ 90.80 $ 93.88

54151S Software Systems Engineer $ 72.64 $ 75.11 $ 77.66 $ 80.30 $ 83.03

54151S Configuration Management Specialist

$ 73.72 $ 76.23 $ 78.82 $ 81.50 $ 84.27

54151S Configuration Management Specialist - Senior

$ 79.00 $ 81.69 $ 84.47 $ 87.35 $ 90.32

54151S Functional Specialist $ 66.85 $ 69.13 $ 71.48 $ 73.90 $ 76.41 54151S Database Administrator $ 90.10 $ 93.16 $ 96.32 $ 99.60 $ 102.98

54151S Computer Systems Specialist - Basic

$ 44.29 $ 45.79 $ 47.36 $ 48.97 $ 50.63

54151S Business Process Re- Engineering Specialist - Senior

$ 84.00 $ 86.85 $ 89.80 $ 92.86 $ 96.01

54151S Accessibility Engineer $ 110.52 $ 114.28 $ 118.17 $ 122.19 $ 126.34 54151S Web Project Coordinator $ 64.08 $ 66.26 $ 68.51 $ 70.84 $ 73.25 54151S Web/UI Designer $ 85.31 $ 88.21 $ 91.21 $ 94.32 $ 87.52

54151S Document Remediation Specialist II

$ 85.10 $ 87.99 $ 90.98 $ 94.08 $ 97.27

54151S 508 Analyst/Compliance Specialist

$ 74.22 $ 76.74 $ 79.35 $ 82.05 $ 84.84

54151S Web Developer $ 114.84 $ 118.75 $ 122.79 $ 126.96 $ 131.27

561110, 541611 Administrative Professional $ 70.62 $ 73.02 $ 75.50 $ 78.07 $ 80.72

541611, 611430, 611430TD,

611710

Sr. Project Manager $ 175.45 $ 181.41 $ 187.52 $ 193.95 $ 200.55

541611 Sr. Business/Financial Analyst

$ 138.59 $ 143.30 $ 148.18 $ 153.22 $ 158.43

541611 Financial Analyst $ 110.03 $ 113.76 $ 117.63 $ 121.63 $ 125.76

SIN(s) Labor Category / Service

Proposed Year 1 Year 2 Year 3 Year 4 Year 5

541611, 611430, 611430TD,

611710

Project Manager $ 139.95 $ 144.71 $ 149.62 $ 154.71 $ 159.97

541611, 611430, 611430TD,

611710 eLearning Specialist $ 79.27 $ 81.97 $ 84.77 $ 87.65 $ 90.63

541611, 611430, 611430TD,

611710

Lead Instructional Designer $ 120.81 $ 124.92 $ 129.17 $ 133.56 $ 138.11

541611, 611430, 611430TD,

611710

Sr. Instructional Designer $ 109.75 $ 113.48 $ 117.34 $ 121.33 $ 125.45

541611, 611430, 611430TD,

611710

Quality Assurance Specialist

$ 102.20 $ 105.67 $ 109.27 $ 112.99 $ 116.83

541611, 611430, 611430TD,

611710

Psychometrician $ 239.48 $ 247.62 $ 256.04 $ 264.75 $ 273.74

541611, 611430, 611430TD,

611710

Instructional Designer $ 94.56 $ 97.77 $ 101.10 $ 104.53 $ 108.09

541611 Compliance/Quality Specialist

$ 59.10 $ 61.11 $ 63.18 $ 65.33 $ 67.55

541611 Master Black Belt $ 139.69 $ 144.43 $ 149.34 $ 154.42 $ 159.67

541611 Black Belt $ 118.94 $ 122.98 $ 127.16 $ 131.49 $ 135.96

Service Contract Labor Standards (SCLS)

Not applicable at this time. ArcSource understands that if or when the contractor adds SCLS labor categories to the contract through the modification process, ArcSource will inform the Contracting Officer and establish an SCLS matrix identifying the GSA labor category titles, the occupational code, SCLS labor category titles, and the applicable WD number.

Program Manager Duties: Performs day-to-day management of projects and service delivery for complex technology or service projects that involve teams, information systems professionals, and managers who have expertise in analyzing, designing, integrating, testing, documenting, converting, deploying and implementing automated information and telecommunications systems. Demonstrates proven skills in those technical areas addressed by the task order/service delivery to be managed, or in leading individuals and teams in the successful completion of tasks associated with these technical skills.

Education/Certifications: Bachelors. PMP Certification.

Years Experience: 10+ years' program management experience with 15-20 years' leadership.

Business Process Subject Matter Specialist Duties: Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases.

Education/Certifications: Bachelors.

Years Experience: 5+ years' relevant experience.

Software Systems Engineer Formulates/defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer.

Designs, codes, tests, debugs, and documents those programs. Provides overall operating system maintenance, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting, and advanced mathematical/scientific software packages. Assists in all phases of software systems programming applications. Evaluates new and existing software products.

Configuration Management Specialist Establishes and/or maintains a system to record modifications to hardware, software or documentation. Ability to maintain allocated, functional and physical baseline control and ability to perform audit support. Assists with the review of engineering change requests to assess impact upon configuration baseline and logistics support elements. Maintains configuration control records and technical documents. Works closely with quality assurance and management representatives to ensure accurate and well-documented product baseline.

Education/Certifications: Associates.

Years Experience: 2+ years' relevant experience.

Configuration Management Specialist – Sr.

Provides configuration management planning. Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits. Regulates the change process so that only approved and validated changes are incorporated into product documents and related software. Leads initiatives and provides guidance to junior staff. Provide daily supervision and direction to support staff.

Functional Specialist Analyzes user needs to determine functional and cross-functional requirements. Performs functional allocation to identify required tasks and their interrelationships. Identifies resources required for each task. Provides task-unique functional expertise necessary to interpret requirements, ensure responsiveness and achieve successful performance. Advises IT consultants with the analysis, evaluation and implementation of systems and other IT tasks.

Database Administrator Functions as Applications Administrator for financial management applications. Monitors database performance and implements SQL tuning; Performs system and database backups. Monitors application configurations and security checklists. Develops disaster recovery plan. Researches performance issues and monitors system for vulnerabilities.

Computer Systems Specialist - Basic

Performs software development tasks, including peer reviews of work products for correctness, adherence to the design concept and to user standards, and progress in accordance with schedules. Make recommendations, if needed, for approval of major systems installations. Prepare milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives.

Years Experience: 3+ years' relevant experience.

Business Process Re-Engineering Specialist - Sr Provides facilitation, training, methodology development and evaluation, process reengineering across all phases, identifying best practices, change management, business management techniques, organizational development, activity and data modeling, or information system development methods and practices, and supervision of business process reengineering. Applies process improvement and reengineering methodologies and principles to conduct process modernization projects. Duties include activity and data modeling, developing modern business methods, identifying best practices, and creating and assessing performance measurements.

Creates process change by integrating new processes with existing ones and communicating these changes to impacted Business Systems teams. Recommends and facilitates quality improvement efforts.

Years Experience: 7+ years' relevant experience.

Accessibility Engineer Follows Universal design principles to develop accessible information and communications technology (ICT) tools and products. Adopting universal design principles ensures that products are designed to be usable by all people to the greatest extent possible without the need for adoption or specialized design. Uses Section 12 of the Section 508 ICT Testing Baseline to test for compliance.

Education/Certifications: Bachelors. IAACP, DHS Trusted Tester Years Experience: 8+ years' relevant experience.

Web Project Coordinator Provides Administrative Support to the CDC Accessibility Program, including meeting and conference logistics, notetaking services, MS Excel spreadsheet development, style guide and formatting, policy comment and disposition tracking, resource material development, facilitating working meetings and subcommittees, compiling edits, and presenting drafts. Assists team lead with developing monthly reporting, reviewing deliverables before submission, notetaking for meetings, and monitoring remediation projects progress.

Web/UI Designer Provides accessibility testing support in upgrading, maintaining and creating content for websites. Performs terminology and labeling analysis to ensure Accessibility Program web pages are using logical and intuitive terminology based on users’ knowledge levels. Provides support in the location and pursuit of content and surveying internal customers to gather feedback for site improvement and enhancements. Provides information architecture and content organization recommendations after performing terminology and labeling analysis to ensure Accessibility Program web pages are using logical and intuitive terminology based on users’ knowledge levels. Develops and delivers relevant accessibility and Section 508 compliance training and reference materials.

Education/Certifications: Bachelors.

Years Experience: 7 years' experience with user-centered design principles and methods and customer experience (CX) design. Experience with WCAG 2.0, usability and accessibility best practices.

Document Remediation Specialist II Tests and remediates accessibility issues with Word, PowerPoint, Excel, and PDF documents. Test documents using automated and manual methods where appropriate. Check files for usability by utilizing assistive technology as confirmation of usability.

Education/Certifications: Bachelors. IAACP.

508 Analyst/Compliance Specialist Tests and remediates accessibility issues with information communication and technology. Provides training on Section 508 best practices. Tests ICT against ICT Testing Baseline and checklists following the DHS Trusted Tester process.

Education/Certifications: Bachelors. IAACP. DHS Trusted Tester.

Years Experience: 1+ years' relevant experience.

Web Developer Responsible for planning and developing software solutions and web applications, supporting and maintaining websites and digital products. Communicates with clients to determine their needs and design preferences, creates code for the front and back-end of a website, and runs tests to ensure that they used the correct code strings.

Education/Certifications: Bachelors. DHS Trusted Tester.

Years Experience: 7 years' experience in application development and testing, at least 3 years of SDLC implementation experience, and proven knowledge of current programming languages and security protocols.

Administrative Professional Prepares reports and presentations, and compiles information and data needed for analysis, evaluation, or decision functions. Develops working schedules to assure that coordinated tasks and projects progress according to expectations. Coordinates meetings and planning sessions and interfaces with personnel and stakeholders to assure deadlines and deliverables are met. Follows up on and facilitates the completion of action items. Maintains calendars and assists with planning of off-site business functions. Interfaces effectively with all stakeholders and must be successful working in a multi-functional environment. Must possess excellent organizational and communication skills.

Sr. Project Manager Oversees all aspects of the project, leading larger teams on projects or a significant segment of large and complex projects. Analyzes new and complex project-related problems and creates innovative solutions that normally involve the schedule, technology, methodology, tools, solution components, and risk, quality, and financial management of the project. Works with government customers as a single POC with authority to act on behalf of the contractor. Commensurate experience and education for the specific level. PMP Required.

Education/Certifications: Bachelors. Project Management Professional.

Sr. Business/Financial Analyst High proficiency in financial modeling techniques; Fluency using MS Excel formulas and functions; Strong analytical and data gathering skills; Perform more complex financial or analysis functions of the team; Provide leadership and guidance to junior staff; Advise and assist in explaining account relationships, analyze complex variances, provide corrective actions and deliver report for abnormal U.S. Standard General Ledger (USSGL) account balances that may be present within the underlying financial data and provide performance metrics that give the status of abnormal balances; Provide support to ensure compliance to federal accounting standards at the transaction level; Monitor, document, and facilitate resolution of problem disbursements; Prepare and deliver reports, graphs, briefings, and talking papers on financial issues.

Education/Certifications: Bachelors. CDFM or equivalent.

Years Experience: 6+ years' relevant experience.

Financial Analyst Improves financial status by analyzing results; monitoring variances; identifying trends; recommending actions to management; Reconciles transactions by comparing and correcting data; Maintains database by entering, verifying, and backing up data; Proficiency in financial modeling techniques; Fluency using MS Excel formulas and functions; Strong analytical and data gathering skills.

Project Manager Oversees all aspects of the project and applies PMBoK best practices and processes for effective project management. Manages project scope, schedule, resources, and quality. Interfaces with government customers, like the CO/COR. Responsible for successful project execution. May provide support to a Senior PM managing large or complex projects. PMP preferred.

Education/Certifications: Bachelors. Project Management Professional.

eLearning Specialist Designs effective and engaging eLearning using Adobe Captivate, Articulate Storyline, or other eLearning software.

Education/Certifications: Associates. DHS Trusted Tester.

Years Experience: 1+ years' relevant experience.

Lead Instructional Designer Serves in a lead capacity to manage a team of instructional designers. Provides oversight, guidance, and ensures project is completed on time and within project parameters. Assesses, designs, and conceptualizes training scenarios, approaches, objectives, plans, tools, aids, curriculums, and other state of the art technologies related to training and behavioral studies. Identifies course materials that need revision and recommends appropriate remedial action. Reviews instructor and course participant evaluations for potential issues or changes that might be needed to course delivery design. Includes review for compliance with Style and Standards Guide, accepted Instructional Systems Design (ISD) methods (i.e., ADDIE), and adult learning theory. Maintains a record of analysis results so that issues may be addressed/corrected during the next course update cycle. Develops or reviews course or workshop development plan to include adult-learner centric course and lesson learning outcomes and appropriate presentation formats including electronic and blended training session activities and outline instructional content.

Years Experience: 10+ years' relevant experience.

Sr. Instructional Designer Provides guidance to junior staff. Independently assesses, designs, and conceptualizes training scenarios, approaches, objectives, plans, tools, aids, curriculums, and other state of the art technologies related to training and behavioral studies. Identifies course materials that need revision and recommends appropriate remedial action. Reviews instructor and course participant evaluations for potential issues or changes that might be needed to course delivery design. Includes review for compliance with Style and Standards Guide, accepted Instructional Systems Design (ISD) methods (i.e., ADDIE), and adult learning theory. Maintains a record of analysis results so that issues may be addressed/corrected during the next course update cycle. Develops or reviews course or workshop development plan to include adult-learner centric course and lesson learning outcomes and appropriate presentation formats including electronic and blended training session activities and outline instructional content.

Instructional Designer Assesses, designs, and conceptualizes training scenarios, approaches, objectives, plans, tools, aids, curriculums, and other state of the art technologies related to training and behavioral studies. Identifies course materials that need revision and recommends appropriate remedial action. Reviews instructor and course participant evaluations for potential issues or changes that might be needed to course delivery design. Includes review for compliance with Style and Standards Guide, accepted Instructional Systems Design (ISD) methods (i.e., ADDIE), and adult learning theory. Maintains a record of analysis results so that issues may be addressed/corrected during the next course update cycle. Develops or reviews course or workshop development plan to include adult-learner centric course and lesson learning outcomes and appropriate presentation formats including electronic and blended training session activities and outline instructional content.

Quality Assurance Specialist Reviews products to identify defects from customer specifications. Performs peer reviews and gives feedback to staff. Follows a quality assurance checklist.

Education/Certifications: Bachelors. DHS Trusted Tester.

Psychometrician Conducts test generation to include statistical validation and norms generation. Provides psychometric services required to set passing score utilizing modified angoff method or other industry standard practice in setting cut scores. Provides psychometric services required for equating the three versions of the exam to ensure each exam is comparable in difficulty and cut score. Ensures the accurate assessment of psychological test scores as well as provides detailed behavioral observations to aid in the interpretation of psychological tests. Key functions of this role include patient scheduling, demographic data collection, and other administrative tasks.

Education/Certifications: Masters. Certified Specialist in Psychometry.

Years Experience: 10+ years' relevant experience.

Compliance/Quality Specialist Develops and implements quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures in a large computer-based organization. Develops and defines major and minor characteristics of quality including quality metrics and scoring parameters and determines requisite quality control resources for an actual task order. Conducts and/or participates in formal and informal reviews at pre-determined points throughout the program life cycle. Develops processes, tools, and resources for compliance and quality monitoring. Conducts site visits and facilitates training as needed.

Master Black Belt Analyzes and interprets complex data and processes. Provides Master Black Belt advice and recommendations, briefings, and training on all elements of ASQ MBB Book of Knowledge (BOK) or equivalent industry-recognized quality organization (i.e., NCQA and others) to senior leadership, functional directors, and other Government personnel. Supports process improvement initiatives. Develops tools for tracking and reporting.

Oversight and leadership of contractor personnel.

Education/Certifications: Bachelors. LSS Master Black Belt.

Black Belt Analyzes and interprets complex data and processes. Understands and applies Lean Six Sigma tools and methods to improve business processes. Provides Black Belt advice and recommendations, briefings, and training on all elements of ASQ BB Book of Knowledge (BOK) or equivalent industry-recognized quality organization (i.e., NCQA and others) to senior leadership, functional directors, and other Government personnel.

Provides training and mentoring on LSS best practices.

Education/Certifications: Bachelors. LSS Black Belt.

Education/Experience Substitutions

Each category includes minimum education and experience requirements. The years of experience are associated with the level of education that is acceptable for each category. Unless otherwise specified, minimum education and experience requirements can be substituted with equivalencies as follows:

Degree Equivalence Related Experience

Associate Degree

(AA/AS)

Is equivalent to HS plus 2 years related experience

Bachelor’s Degree

(BA/BS)

Is equivalent to HS plus 4 years, or AA/AS degree plus 2 years related experience

Master’s Degree

(MA/MS)

Is equivalent to HS plus 6 years, AA/AS plus 4 years, or BA/BS plus 2 years related experience

Doctorate Degree (PhD)

Is equivalent to HS plus 8 years, AA/AS plus 6 years, BA/BS plus 4 years, or MA/MS plus 2 years related experience