MAS - Health Services Advisory Group, Inc. - 47QRAA23D007L

General Services Administration Federal Acquisition Service Authorized Federal Supply Schedule FSS Price List

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!™. The website for GSA Advantage!™ is: http://www.GSAAdvantage.gov.

Multiple Award Schedule (MAS) Federal Supply Group: Professional Services Contract Number: 47QRAA23D007L Contract Period: June 16, 2023 – June 15, 2028

Health Services Advisory Group, Inc. (HSAG) 3133 E Camelback Rd, Ste 140 Phoenix, AZ 85016-4551 Telephone: 602-801-6701 Fax Number: 602-801-6051 Website: www.hsag.com Email: mdalton@hsag.com Contract Administration: Mary Ellen Dalton Business Size: Large Business For more information on ordering go to the following website: https://www.gsa.gov/schedules

Price list current as of Modification #PS-A815 effective June 20, 2023

Health Services Advisory Group, Inc.

Health Services Advisory Group, Inc. • 3133 E Camelback Rd, Ste 140 • Phoenix, Arizona 85016-4551

Customer Information

Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions

Final Pricing: The rates on the Pricing Schedule include the Industrial Funding Fee (IFF) of 0.75%.

Company Overview

HSAG possesses consulting expertise in the following areas:

· Medicare and Medicaid

· Medicine, nursing, and related medical/clinical disciplines including expertise in nursing home, home health, hospital, and physician practice settings, and managed care, pharmacy, and prescription drug plans

· Assisting health care providers in: (1) measuring and reporting quality; (2) producing and using electronic clinical information; (3) redesigning care processes; (4) transforming organizational culture

· Promotion, adoption and analysis of health information technology (HIT): electronic health records (EHR), computerized physician order entry (CPOE), bar coding, telehealth

· Health care issues related to rural and underserved populations

· Developing and implementing management systems to produce and maintain quality measures across all settings

· Identifying and studying high-performing providers

· Analysis of best-practice interventions used by external change agents to influence health care providers

· Health education, health promotion, social marketing and formative research, public relations, market research, media, Web design, and related communications disciplines

· Diagnostic coding/medical coding assessment and review

· Quality and safety of care and performance improvement disciplines

· Epidemiology, statistics, survey research, data analysis, information systems, computer science, and related empirical and analytic disciplines

· Social and behavioral sciences including human factors disciplines

· Administrative and clinical aspects of case review, including case management and the use of mediation to resolve complaints

· Data management and security

· NCQA HEDIS Compliance Audits

· Validation of Performance Measures

· Validation of Performance Improvement Projects (PIPs)

· Monitoring/Evaluating Managed Care Organizations/Pre-paid Inpatient Health Plans (MCOs/PIHPs) Compliance with State and Federal Medicaid Standards, including developing and monitoring Plans of Correction

· Encounter Data Validation/Omission Studies

· Focused Clinical Quality of Care Studies

· Credentialing and Recredentialing of Providers

· Medical chart review

· Operational Readiness Reviews

· Technical Assistance

HSAG offers facilitation and meeting expertise in the following areas:

· Event planning and coordination related to educational health care conferences and seminars

· Organization of community, state and national level partnerships

· Online marketing and communications support for events (i.e., Web promotion, opt-in html e-mail messaging, and online registration)

· Coordination of national experts as conference speakers and/or panel discussion participants HSAG is a nationally recognized leader in health care survey development, research, and analysis. HSAG has extensive experience in the following areas:

· Selection of appropriate research design

· Administration of surveys to beneficiaries, patients, and providers

· Data collection and management

· Management of survey vendors

· Selection of appropriate statistical models and their application to data analysis

· Design of user-friendly reports and automated report generation

· Presentation of research results to a wide variety of audiences

· Translating research results into practical quality improvement initiatives

· CAHPS® Survey Development and Administration

Pricing Schedule

**The labor categories that are subject to the SCLS are identified by (**) next to the labor category name.

Service Contract Labor Standards (SCLS) Labor Category Matrix

The Service Contract Labor Standards (SCLS), formerly the Service Contract Act (SCA), apply to this contract and it includes SCLS applicable labor categories. Labor categories and fixed price services marked with a (**) in this pricelist are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS/SCA matrix. The prices awarded are in line with the geographic scope of the contract (i.e., nationwide).”

Labor Category Descriptions

ADMINISTRATIVE ASSISTANT I

Functional Responsibility: Performs secretarial, clerical, and/or general administrative tasks. Schedules and maintains calendars. Arranges travel and meetings. Requires strong computer skills.

Minimum/General Experience: One year of experience.

Minimum Education: High school diploma or GED.

ADMINISTRATIVE ASSISTANT II

Functional Responsibility: Provides overall administrative support. Specifically, performs secretarial, clerical, and/or general administrative tasks. Requires strong computer skills.

Minimum/General Experience: Three years of experience.

Minimum Education: High school diploma or GED.

ADVISOR III

Functional Responsibility: Responsible for oversight of research projects, educational activities, management of expert consultants, evaluation of staff performance, and serves as liaison with government agencies and other partner organizations. Acts as a program consultant where skills are relevant for both internal and external clients, consultants, and professional and provider groups.

Minimum/General Experience: Minimum of 10 years of experience in the healthcare field.

Minimum Education: Master’s degree in the healthcare field or social science; PhD preferred

ASSOCIATE DIRECTOR

Functional Responsibility: Responsible for maintaining and monitoring company-client relationships and ongoing client satisfaction for assigned contracts and projects. Ensures timely and high-quality contract deliverables and is accountable for the development and adherence to project time and task schedules for assigned projects.

Minimum/General Experience: Seven years of work experience in a healthcare-related field. At least five years of management experience in the healthcare field.

Minimum Education: Bachelor’s degree or Master’s degree or equivalent combination of certifications, degrees, and experience.

BUSINESS ANALYST I

Functional Responsibility: Supports the elicitation of business requirements and maintains project documentation. Serves as a liaison between business and technical teams. Requires the ability to create flowcharts based on business analysis.

Minimum/General Experience: One year of experience.

Minimum Education: Bachelor’s degree or equivalent combination of certifications, degrees, and experience.

BUSINESS ANALYST II

Functional Responsibility: Coordinates the elicitation of business requirements, maintains project documentation, and manages the testing process. Designs and draws business process models. Serves as a liaison between business and technical teams.

Minimum/General Experience: Two years of experience.

Minimum Education: Bachelor’s degree or equivalent combination of certifications, degrees, and experience.

COMMUNICATIONS SPECIALIST

Functional Responsibility: Designs, produces, and implements a variety of communications and project-related activities for various healthcare quality improvement initiatives.

Minimum/General Experience: One to three years of experience with communications, editing, or publishing. Excellent writing skills, including grammar, punctuation, spelling, and proofreading.

Minimum Education: Bachelor’s degree from an accredited college with an emphasis on journalism, communications, or health education or equivalent combination of certifications, degrees, and experience.

CONTRACT LIAISON

Functional Responsibility: Acts as program director and primary contact between client staff and project staff. Provides oversight to project directors and staff. Directs all contract activities, so that all contract deliverables and tasks are conducted accurately, timely, and within budget. Assists senior management with strategic, business and action planning for current operations and future business endeavors.

Minimum/General Experience: Ten years of experience in business or healthcare field, with three years of senior management experience in contract management/oversight.

Minimum Education: Master’s degree in health care administration, business administration, health education, public health administration or equivalent combination of certifications, degrees, and experience.

COORDINATOR I

Functional Responsibility: Supports team members with projects to meet deadlines. Coordinates travel when required, serves as the point of contact for client calls, and supports activities and workflow within the project team and between teams.

Minimum/General Experience: One year of experience.

Minimum Education: AA degree or equivalent combination of certifications and experience.

COORDINATOR II

Functional Responsibility: Coordinates projects to meet deadlines. Coordinates workflow within the team and between teams. Works with clients as directed.

Minimum/General Experience: Two years of experience.

Minimum Education: Bachelor’s degree or equivalent combination of certifications, degrees, and experience.

COORDINATOR III

Functional Responsibility: Plans and coordinates projects to meet deadlines. Leads workflow within the team and between teams.

Minimum/General Experience: Three years of experience.

Minimum Education: Bachelor’s degree or equivalent combination of certifications, degrees, and experience.

DATA ANALYST (ANALYST I)

Functional Responsibility: Conducts and validates accurate and verified descriptive and statistical analysis of patterns of care and outcomes and helps prepare reports for dissemination and presentations. Transforms data to support analytic activities. Conducts literature searches/reviews, assists in designing statistical analysis plans, and defines case selection criteria and variable parameters.

Minimum/General Experience: One year of experience with SAS, SPSS/SPSSX, and Excel, with healthcare data manipulation/analysis and development/interpretation of data analyses experience.

Minimum Education: Bachelor’s degree in statistics, mathematics, epidemiology, or other related business field or equivalent combination of certifications, degree, and experience.

DATA ANALYST (ANALYST II)

Functional Responsibility: Coordinates descriptive and statistical analysis for patterns of care, outcomes, and prepares reports for dissemination and presentations. Coordinates literature searches/reviews, leads in designing statistical analysis plans, and defining case selection criteria and variable parameters. Uses SAS, SPSS/SPSSX and/or Excel with healthcare data manipulation/analysis and development/interpretation of data analyses.

Minimum/General Experience: Two years of experience with SAS, SPSS/SPSSX, and Excel, with healthcare data manipulation/analysis and development/interpretation of data analyses experience.

Minimum Education: Bachelor’s degree in statistics, mathematics, epidemiology, or other related field or equivalent combination of certifications, degree, and experience.

DATA ANALYST (ANALYST III)

Functional Responsibility: Leads descriptive and statistical analysis of patterns of care and outcomes and prepares reports for dissemination and presentations. Leads literature searches/reviews, oversees designing statistical analysis plans, and defining case selection criteria and variable parameters. Uses SAS, SPSS/SPSSX and/or Excel with healthcare data manipulation/analysis and development/interpretation of data analyses.

Minimum/General Experience: Three years of work experience in healthcare, statistics, or quantitative analysis. One year of supervisory experience supervising analytic staff.

Minimum Education: Bachelor’s degree in statistics, mathematics, epidemiology, or another related field. Master’s degree preferred or equivalent combination of certifications, degree, and experience.

DATA ANALYST (ANALYTICS COORDINATOR)

Functional Responsibility: Develops workplans, tracks timelines, documents and oversees project tasks in the analytic arena. Organizes and maintains project files. Performs online research on healthcare topics. Supports client needs.

Minimum/General Experience: One year of work experience in public health, related social science, business, economics, mathematics, statistics, or another quantitative discipline.

Minimum Education: Bachelor’s degree, or AA degree with four years of experience or equivalent combination of certifications, degree, and experience.

DATA ANALYST (ANALYTICS MANAGER)

Functional Responsibility: Acts as a liaison between the company and outside agencies and organizations. Performs daily project management tasks for analytic projects. Coordinates internal and external client communications on behalf of the team.

Minimum/General Experience: At least three years of work experience; at least two years of project management experience, preferably in a healthcare field; experience managing national clients.

Minimum Education: Bachelor’s degree in statistics, mathematics, epidemiology, or another health-related field or equivalent combination of certifications, degree, and experience.

DATA ANALYST (ASSOCIATE DIRECTOR)

Functional Responsibility: Provides analytic oversight on a broad spectrum of healthcare data projects. Designs and implements appropriate data science methodologies requiring a broad range of technical sophistication and rigor. Proposes novel data science methods from other industries that could be incorporated into the company’s healthcare analytic activities. Leads multiple teams of analytic staff on several projects involving the development and implementation of research methods that provide healthcare decision and policy makers with actionable results that can be leveraged to transform healthcare delivery.

Minimum/General Experience: At least 10 years of work experience with at least eight of those years in health care; at least eight years of statistics and or quantitative analysis experience; at least five years’ managing analytic staff.

Minimum Education: Master’s degree in public health, related social science, business, economics, mathematics, statistics, or another quantitative discipline (or equivalent experience) or equivalent combination of certifications, degree, and experience.

DATA ANALYST (DIRECTOR, INFORMATICS ANALYSIS I)

Functional Responsibility: Provides leadership on a broad spectrum of healthcare data projects. Manages multiple large-scale and high-profile healthcare analytic projects through various stages, including implementation and day-to-day management. Oversees multiple teams in developing work plans and timelines. Leads project tasks. Leads client teleconferences and meetings. Presents on healthcare topics. Supervises junior staff.

Minimum/General Experience: At least 15 years of work experience; at least 10 years of healthcare experience; at least 10 years of project coordination and management experience; experience managing multiple large state contracts.

Minimum Education: Master’s degree in public health, related social science, business, economics, mathematics, statistics, or another quantitative discipline or equivalent combination of certifications, degree, and experience.

DATA ANALYST (DIRECTOR, INFORMATICS ANALYSIS II)

Functional Responsibility: Serves as a senior leader within the Data Science & Advanced Analytics division. Provides management oversight on a broad spectrum of healthcare data projects. Directs multiple large-scale and high-profile healthcare analytic projects through various stages, including implementation, day-to-day management, budgeting, forecasting, analysis, and reporting. Oversees multiple teams in developing work plans and timelines. Leads and oversees project tasks. Leads client teleconferences and meetings. Presents on healthcare topics. Supervises and/or mentor’s junior staff.

Minimum/General Experience: At least 18 years of work experience; at least 15 years of healthcare experience; at least 10 years of project coordination and management experience; experience managing multiple large state contracts.

Minimum Education: Master’s degree in public health, related social science, business, economics, mathematics, statistics, or another quantitative discipline or equivalent combination of certifications, degree, and experience.

DATA ANALYST (EXECUTIVE DIRECTOR)

Functional Responsibility: Directs multiple large-scale and high-profile healthcare analytic and audit projects through various stages, including implementation, day-to-day management, budgeting, forecasting, analysis, and reporting. Oversees multiple teams in developing work plans and timelines. Leads and oversees project tasks. Leads client teleconferences and meetings. Presents on healthcare topics. Supervises and/or mentor’s junior staff.

Minimum/General Experience: At least 20 years of work experience; at least 10 years of healthcare experience; at least 10 years of project coordination and/or management experience; experience managing at least two national contracts and multiple large state contracts.

Minimum Education: Master’s degree in public health, related social science, business, economics, mathematics, statistics, or another quantitative discipline (or equivalent experience) or equivalent combination of certifications, degree, and experience.

DATA ANALYST (EXECUTIVE DIRECTOR, INFORMATICS ANALYSIS)

Functional Responsibility: Directs multiple large-scale and high-profile healthcare analytic and audit projects through various stages, including implementation, day-to-day management, budgeting, forecasting, analysis, and reporting. Oversees multiple teams in developing work plans and timelines. Leads and oversees project tasks. Leads client teleconferences and meetings. Presents on healthcare topics. Supervises and/or mentor’s junior staff.

Minimum/General Experience: At least 20 years of work experience; at least 10 years of healthcare experience; at least 10 years of project coordination and/or management experience; experience managing at least two national contracts and multiple large state contracts.

Minimum Education: Master’s degree in public health, related social science, business, economics, mathematics, statistics, or another quantitative discipline or equivalent combination of certifications, degree, and experience.

EDUCATOR

Functional Responsibility: Develops curriculum and webinar plans for projects; develops educational materials; coordinates training programs; creates continuing education courses.

Minimum/General Experience: Three years of education and training experience.

Minimum Education: Master’s degree in education or Bachelor’s degree with combination of certifications and experience.

EXECUTIVE ASSOCIATE DIRECTOR

Functional Responsibility: Responsible for planning, directing, and managing overall operations of client contracts. Serves as a day-to-day contact for contracts. Communicates with Executive Management to ensure appropriate interaction, consultation, and exchange of project-specific ideas. Actively participates in budget planning, including recommendations for quality interventions, staffing, travel, equipment, and supplies needed.

Minimum/General Experience: Ten years of work experience in a healthcare-related field. At least seven years of management experience.

Minimum Education: Bachelor’s degree in healthcare administration or related field required; Master’s degree and demonstrated healthcare management experience preferred or equivalent combination of certifications, degrees, and experience.

EXECUTIVE DIRECTOR I

Functional Responsibility: Provides leadership for the strategic planning, design, implementation, and execution of a program that includes several projects. Provides guidance and assistance to project managers and staff on projects. Provides oversight and acts as administrative liaison to all departments and programs. Develops and maintains administrative and regulatory compliance systems and optimal resource allocation criteria. Develops, monitors, and manages annual budgets.

Minimum/General Experience: Ten years of experience in business and healthcare fields with five years of Quality Improvement Organization (QIO) or External Quality Review Organization (EQRO) experience or senior management experience in healthcare administration.

Minimum Education: Master’s degree in healthcare administration, business administration or equivalent combination of certifications, degrees, and experience.

HEALTH POLICY RESEARCHER II

Functional Responsibility: Conducts evidence-based literature reviews; conducts environmental scans; drafts expert panel summaries; and contributes to technical documents.

Minimum/General Experience: Three years of experience in healthcare research. Experience with statistical methods and analytic experience preferred.

Minimum Education: Master’s degree in healthcare-related field, such as public health, health services research, or health policy, or equivalent combination of certifications, degrees, and experience.

HEALTH POLICY RESEARCHER III

Functional Responsibility: Conducts evidence-based literature reviews and environmental scans; reviews work from lower-level researchers; drafts expert panel summaries; and contributes to and conducts client and technical expert panel presentations, policy briefs, technical reports, option papers, and journal articles.

Minimum/General Experience: Five years of experience in healthcare research. Experience with statistical methods and analytic experience preferred.

Minimum Education: Master’s degree in healthcare-related field, such as public health, health services research, or health policy, or equivalent combination of certifications, degrees, and experience.

PROGRAM LEAD I

Functional Responsibility: Supports the work of specific components of a program. Works with other contractors and stakeholders, develops project communications, and conducts other duties as assigned by the director.

Minimum/General Experience: Two years of experience.

Minimum Education: Bachelor’s degree or equivalent combination of certifications, degrees, and experience.

PROGRAM LEAD II

Functional Responsibility: Coordinates the work of specific components of a program. Plans programmatic activities and guides team staff in their implementation. Documents and reports progress to communicate with the team and client.

Minimum/General Experience: Three years of experience.

Minimum Education: Bachelor’s degree or equivalent combination of certifications, degrees, and experience.

PROGRAM LEAD III

Functional Responsibility: Leads the work of specific components of a program. Plans programmatic activities and guides team staff in their implementation. Provides the client with updates on the progress and obstacles facing a program. Manages and resolves issues as they arise, identifies potential risks, and creates plans if they occur.

Minimum/General Experience: Five years of experience.

Minimum Education: Master’s degree or Bachelor’s degree with equivalent combination of certifications and experience.

PROJECT DIRECTOR I

Functional Responsibility: Provides oversight on a project. Responsible for the implementation and execution of a project. Provides guidance and assistance to project managers and staff on projects. Leads project activities and ensures the fulfillment of predicted timelines and deliverables.

Minimum/General Experience: Five years of experience in the business or healthcare field.

Minimum Education: Master’s degree or Bachelor’s degree with equivalent combination of certifications and experience.

PROJECT DIRECTOR III

Functional Responsibility: Directs the strategic planning, design, implementation, and execution of a project. Supervises and provides guidance and assistance to senior project managers and staff on projects. Leads project activities and ensures the fulfillment of predicted timelines and deliverables.

Minimum/General Experience: Ten years of management experience in a healthcare-related field.

Minimum Education: Master’s degree or Bachelor’s degree with equivalent combination of certifications and experience.

PROJECT MANAGER I

Functional Responsibility: Develops work plans and tracks timelines for all aspects of assigned contract tasks. Performs quality assurance reviews and conducts oversight teleconferences and on-site activities, as needed. Coordinates project elements and execution based on predicted timelines and goals. Provides updates on the project status for team and customer audiences.

Minimum/General Experience: Two years of experience.

Minimum Education: Master’s degree or Bachelor’s degree with equivalent combination of certifications and experience.

PROJECT MANAGER II

Functional Responsibility: Manages work plans and tracks timelines for all aspects of assigned contract tasks. Leads collaboration of project staff to identify system and process issues, root causes, and resolutions pertaining to assigned contracts/deliverables. Manages project elements and execution based on predicted timelines and goals.

Minimum/General Experience: Four years of experience.

Minimum Education: Master’s degree or Bachelor’s degree with equivalent combination of certifications and experience.

PROJECT MANAGER III

Functional Responsibility: Directs work plans and tracks timelines for all aspects of assigned contract tasks. Supervises the collaboration of project staff to identify system and process issues, root causes, and resolutions pertaining to assigned contracts/deliverables. Leads project elements and execution based on predicted timelines and goals.

Minimum/General Experience: Six years of experience.

Minimum Education: Master’s degree or Bachelor’s degree with equivalent combination of certifications and experience.

QUALITY IMPROVEMENT DIRECTOR I

Functional Responsibility: Implements quality improvement activities. Provides technical expertise on a particular subject to leadership staff, providers, partners, stakeholders, and community members.

Minimum/General Experience: Ten years of supervisory and managerial experience. Working knowledge of government healthcare-related programs.

Minimum Education: Master’s degree in public health, health care administration, gerontology, epidemiology, or other related field or equivalent combination of certifications, degrees, and experience.

QUALITY IMPROVEMENT DIRECTOR III

Functional Responsibility: Oversees the strategic planning, design, implementation, and execution of a program that includes several projects. Provides guidance and assistance to project managers and staff on projects. Provides oversight and acts as administrative liaison to all departments and programs. Develops and maintains administrative and regulatory compliance systems and optimal resource allocation criteria. Develops, monitors, and manages a $1 to $3 million annual budget. Assists senior management with strategic, business/financial, and action planning for current operations and future business endeavors.

Minimum/General Experience: Twenty years of experience in business and healthcare fields, with 10 years of senior management experience in healthcare administration, including management of a $1 million + budget. Requires extensive knowledge of utilization review, quality assurance (QA), quality improvement (QI), public relations, project planning/management, budgeting/fiscal management, project accounting, contract management, communications, and adult education.

Minimum Education: Master’s degree in healthcare administration, business administration, health education, or public administration or other related field or equivalent combination of certifications, degrees, and experience.

QUALITY IMPROVEMENT SPECIALIST I

Functional Responsibility: Supports the coordination and implementation of quality improvement (QI) activities with hospitals, skilled nursing facilities, physician offices, and community partners. Supports the coordination and evaluation of workshops. Problem solves to improve quality measures across the continuum of care.

Minimum/General Experience: Three years of experience in hospital, skilled nursing facility, or physician office.

Minimum Education: Bachelor’s degree in science, or related discipline such as nursing, public health, social work or nursing home administration, or AA degree with four years of experience, or six years of experience. CPHQ preferred. Certifications may be used in place of experience.

QUALITY IMPROVEMENT SPECIALIST II

Functional Responsibility: Responsible for coordinating and implementing quality improvement (QI) activities with hospitals, skilled nursing facilities, physician offices, and community partners. Coordinates and evaluates workshops. Problem solves to improve quality measures across the continuum of care.

Minimum/General Experience: Three years of experience in hospital, skilled nursing facility, or physician office.

Minimum Education: Bachelor’s degree in science, or related discipline such as nursing, public health, social work or nursing home administration, or AA degree with six years of experience, or eight years of experience. CPHQ preferred. Certifications may be used in place of experience.

QUALITY IMPROVEMENT SPECIALIST III

Functional Responsibility: Leads the coordination and implementation of quality improvement (QI) activities with hospitals, skilled nursing facilities, physician offices, and community partners. Conducts and evaluates workshops. Problem solves to improve quality measures across the continuum of care.

Minimum/General Experience: Six years of experience in hospital, skilled nursing facility, or physician office.

Minimum Education: Bachelor’s degree in science, or related discipline such as nursing, public health, social work or nursing home administration, or AA degree with six years of experience, or eight years of experience. CPHQ preferred. Certifications may be used in place of experience.

QUALITY IMPROVEMENT SPECIALIST IV

Functional Responsibility: Understands, implements, and integrates a comprehensive, highly effective program to improve patient safety and quality. Leads and/or assists the development of action plans related to Quality and Patient Safety Improvement. Participates with the team to develop goals and objectives for areas of responsibility.

Minimum/General Experience: At least five years of direct clinical experience; extensive experience and progressive responsibility in a healthcare setting.

Minimum Education: Bachelor’s degree in a clinical field; Master’s degree preferred or equivalent combination of certifications, degrees, and experience.

QUALITY IMPROVEMENT SPECIALIST SENIOR

Functional Responsibility: Coordinates project management tasks, including planning, staffing, communication (written and oral), and training. Communicates/consults with healthcare providers and communities on a regular basis to assist with advancing their quality improvement objectives and to provide technical assistance and recommendations as needed. Assesses the current healthcare environment, provider and community processes, support systems, and barriers, and based upon assessment findings and in collaboration with providers, partners, and stakeholders, recommends appropriate interventions.

Minimum/General Experience: Ten or more years of healthcare experience in a hospital, nursing home, or other healthcare environment; experience in infection control in a healthcare setting a plus.

Minimum Education: Bachelor’s degree required, Master’s degree preferred in appropriate science or related discipline and holds a current healthcare-related license (RN, NP, PA, PharmD) or equivalent combination of certifications, degrees, and experience.

SUBJECT MATTER EXPERT

Functional Responsibility: Provides technical expertise on a particular subject to leadership staff, providers, partners, stakeholders, and community members.

Minimum/General Experience: Ten years of experience.

Minimum Education: PhD, MD, or PharmD or Master’s degree with equivalent combination of certifications and experience.

SUBJECT MATTER EXPERT SENIOR

Functional Responsibility: Coordinates technical expertise on a particular subject(s) for either internal or external clients, or for leadership staff, providers, partners, stakeholders, and community members.

Minimum/General Experience: Fifteen years of experience or other specific expertise.

Minimum Education: PhD, MD, or Master’s degree with equivalent combination of certifications and experience.

TECHNICAL WRITER I

Functional Responsibility: Conducts technical reviews of materials developed by a team.

Minimum/General Experience: Two years of experience.

Minimum Education: Bachelor’s degree in English, journalism, or related field or equivalent combination of certifications, degrees, and experience.

TECHNICAL WRITER II

Functional Responsibility: Reviews and edits technical documents, official communications, presentations, and other documents. Contributes to the finalization of materials supporting outward communication to target communities.

Minimum/General Experience: Four years of experience.

Minimum Education: Bachelor’s degree in English, journalism, or related field or equivalent combination of certifications, degrees, and experience.

TECHNICAL WRITER III

Functional Responsibility: Contributes to the finalization of materials supporting outward communication to target communities. Collaborates closely with the targeted community, key government, and private stakeholders to develop content. Contributes to developing technical documents. Reviews and edits official communications and complex documents.

Minimum/General Experience: Six years of experience.

Minimum Education: Bachelor’s degree in English, journalism, or related field or equivalent combination of certifications, degrees, and experience.

WEB DESIGNER

Functional Responsibility: Designs, manages and maintains content for external websites. This includes collaborating with external clients and internal project leads on researching solutions, investigating capabilities, developing requirements, and delivering system implementation.

Minimum/General Experience: Three years of experience. Strong knowledge of Internet technologies and scripting languages (PHP, JSP, HTML, JS, XML, DHTML, CSS, XSLT, XHTML, etc.)

Minimum Education: Bachelor’s degree in graphic design or IT related degree, or AA degree with four years of experience, or six years of experience or equivalent combination of certifications, degrees, and experience.

Contract 47QRAA23D007L

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