MAS - Public Knowledge, LLC - 47QRAA23D005P

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage! ®, a menu-driven database system. The INTERNET address GSA

Advantage! ® is: GSAAdvantage.gov.

Multiple Award Schedule

FSC Group: Information Technology, Professional Services FSC Class: R408

Contract number: 47QRAA23D005P

Contract period: April 18, 2023 through April 17, 2028

Public Knowledge, LLC

600 Airport Rd.

Lakewood, NJ 08701

Phone Number: 800-776-4229

FAX: 720-684-5571

Website:

www.pubknow.com

Contract administration source

Whitney Agopian wagopian@pubknow.com

Business size: Small Business

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

Prices Shown Herein are Net (discount deducted)

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SINs Recovery SIN Title 611430TD 611430TDRC Talent Development 611430 611430RC Professional and Management Development Training 54151HEAL 54151HEALRC Health Information Technology 541612HC 54161HCRC Agency Human Capital Strategy, Policy and Operations 54151S 54151SRC Information Technology Professional Services 541611 541611RC Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See Page 4

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See Page 4

2. Maximum order:

SINs MOL

611430TD $1,000,000

611430 $1,000,000

54151HEAL $500,000

541612HC $1,000,000

54151S $500,000 541611 $1,000,000

3. Minimum order: $100

4. Geographic coverage (delivery area). Domestic

5. Point(s) of production (city, county, and State or foreign country). 600 Airport Road, Lakewood, NJ 08701

6. Discount from list prices or statement of net price. Government Net Prices (discounts already deducted.)

7. Quantity discounts. None

8. Prompt payment terms. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions. Net 30 days

9. Foreign items (list items by country of origin). Not Applicable

10a. Time of delivery. (Contractor insert number of days.) Contact Contractor

10b. Expedited Delivery. Items available for expedited delivery are noted in this price list. Contact Contractor

10c. Overnight and 2-day delivery. Contact Contractor

10d. Urgent Requirements. Contact Contractor

11. F.O.B. point(s). Destination

12a. Ordering address(es). 600 Airport Road, Lakewood, NJ 08701

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3

13. Payment address(es). 600 Airport Road, Lakewood, NJ 08701

14. Warranty provision. Standard Commercial Warranty Terms & Conditions

15. Export packing charges, if applicable. Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable

17. Terms and conditions of installation (if applicable). Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable

18b. Terms and conditions for any other services (if applicable). Not Applicable

19. List of service and distribution points (if applicable). Not Applicable

20. List of participating dealers (if applicable). Not Applicable

21. Preventive maintenance (if applicable). Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g.

contractor’s website or other location.) ICT accessibility standards can be found at:

https://www.Section508.gov/. Not Applicable

23. Unique Entity Identifier (UEI) number. QUWHSAZBGA39

24. Notification regarding registration in System for Award Management (SAM) database. Contractor registered and active in SAM

Labor Category Year 1 YEAR 2 YEAR 3 YEAR 4 YEAR 5 Human Capital Project Controller $108.61 $111.34 $114.12 $116.97 $119.89

Human Capital Analyst $133.30 $136.63 $140.05 $143.56 $147.14

Human Capital Consultant $157.98 $161.93 $165.98 $170.14 $174.39

Human Capital Senior Consultant $187.61 $192.30 $197.11 $202.04 $207.08

Human Capital Project Manager (PM) $217.23 $222.66 $228.22 $233.92 $239.77

Human Capital Subject Matter Expert (SME) $217.23 $222.66 $228.22 $233.92 $239.77

Human Capital Senior Project Manager (PM) $246.85 $253.03 $259.36 $265.84 $272.49

Human Capital Senior Subject Matter Expert (SME) $246.85 $253.03 $259.36 $265.84 $272.49

Human Capital Engagement Manager $281.41 $288.44 $295.66 $303.05 $310.63

Talent Management Project Controller $108.61 $111.34 $114.12 $116.97 $119.89

Talent Management Project Analyst $133.30 $136.63 $140.05 $143.56 $147.14

Talent Management QA Specialist $133.30 $136.63 $140.05 $143.56 $147.14

Talent Management Consultant $157.98 $161.93 $165.98 $170.14 $174.39

Talent Management Instructional Designer $157.98 $161.93 $165.98 $170.14 $174.39

Talent Management Media Artist $157.98 $161.93 $165.98 $170.14 $174.39

Talent Management Senior Consultant $187.61 $192.30 $197.11 $202.04 $207.08

Talent Management Project Manager (PM) $217.23 $222.66 $228.22 $233.92 $239.77

Talent Management Subject Matter Expert (SME) $217.23 $222.66 $228.22 $233.92 $239.77

Talent Management Senior Project Manager (PM) $246.85 $253.03 $259.36 $265.84 $272.49

Talent Management Senior Subject Matter Expert (SME) $246.85 $253.03 $259.36 $265.84 $272.49

Talent Management Engagement Manager $281.41 $288.44 $295.66 $303.05 $310.63

Health IT Project Controller $108.61 $111.34 $114.12 $116.97 $119.89

Health IT Analyst $133.30 $136.63 $140.05 $143.56 $147.14

Health IT Consultant $157.98 $161.93 $165.98 $170.14 $174.39

Health IT Senior Consultant $187.61 $192.30 $197.11 $202.04 $207.08

Health IT Project Manager (PM) $217.23 $222.66 $228.22 $233.92 $239.77

Health IT Subject Matter Expert (SME) $217.23 $222.66 $228.22 $233.92 $239.77

Health IT Senior Project Manager (PM) $246.85 $253.03 $259.36 $265.84 $272.49

Health IT Senior Subject Matter Expert (SME) $246.85 $253.03 $259.36 $265.84 $272.49

Health IT Engagement Manager $281.41 $288.44 $295.66 $303.05 $310.63

IT Project Controller $108.61 $111.34 $114.12 $116.97 $119.89

IT Analyst $133.30 $136.63 $140.05 $143.56 $147.14

IT Consultant $157.98 $161.93 $165.98 $170.14 $174.39

IT Senior Consultant $187.61 $192.30 $197.11 $202.04 $207.08

IT Project Manager (PM) $217.23 $222.66 $228.22 $233.92 $239.77

IT Subject Matter Expert (SME) $217.23 $222.66 $228.22 $233.92 $239.77

IT Senior Project Manager (PM) $246.85 $253.03 $259.36 $265.84 $272.49

IT Senior Subject Matter Expert (SME) $246.85 $253.03 $259.36 $265.84 $272.49

IT Engagement Manager $281.41 $288.44 $295.66 $303.05 $310.63

Business Administrative Management Project Controller $108.61 $111.34 $114.12 $116.97 $119.89

Business Administrative Management Analyst $133.30 $136.63 $140.05 $143.56 $147.14

Business Administrative Management Consultant $157.98 $161.93 $165.8 $170.14 $174.39

Business Administrative Management Senior Consultant $187.61 $192.30 $197.11 $202.04 $207.08

Business Administrative Management Project Manager (PM) $217.23 $222.66 $228.22 $233.92 $239.77 Business Administrative Management Subject Matter Expert

(SME) $217.23 $222.66 $228.22 $233.92 $239.77

Business Administrative Management Senior Project Manager (PM) $246.85 $253.03 $259.36 $265.84 $272.49

Business Administrative Management Senior Subject Matter Expert (SME) $246.85 $253.03 $259.36 $265.84 $272.49

Business Administrative Management Engagement Manager $281.41 $288.44 $295.66 $303.05 $310.63

Management Training Project Controller $108.61 $111.34 $114.12 $116.97 $119.89

Management Training Project Analyst $133.30 $136.63 $140.05 $143.56 $147.14

Management Training QA Specialist $133.30 $136.63 $140.05 $143.56 $147.14

Management Training Consultant $157.98 $161.93 $165.98 $170.14 $174.39

Management Training Instructional Designer $157.98 $161.93 $165.98 $170.14 $174.39

Management Training Media Artist $157.98 $161.93 $165.98 $170.14 $174.39

Management Training Senior Consultant $187.61 $192.30 $197.11 $202.04 $207.08

Management Training Project Manager (PM) $217.23 $222.66 $228.22 $233.92 $239.77

Management Training Subject Matter Expert (SME) $217.23 $222.66 $228.22 $233.92 $239.77

Management Training Senior Project Manager (PM) $246.85 $253.03 $259.36 $265.84 $272.49

Management Training Senior Subject Matter Expert (SME) $246.85 $253.03 $259.36 $265.84 $272.49

Management Training Engagement Manager $281.41 $288.44 $295.66 $303.05 $310.63

541612HC

Human Capital Project Controller This position is responsible for analyzing financial information, preparing invoices and reports, and demonstrating the proper application of bookkeeping processes. Duties and Responsibilities May Include: •Accurate entry and posting of employee time cards and expense reports •Produces and distributes pre-bill reports for all entities • Invoices intercompany and clientele •Reviews proposals for specialized billing of fixed price projects •Audits unbilled aging reports for incorrect entries and unbilled projects •Analyzes aged accounts receivable reports •Generates monthly activity spreadsheets •Collaborates with management to perform monthly closeouts •May review and release accounts receivable and accounts payable batches •Researches financial issues, as required Min Education: Associates Min Years of Experience: 1

Human Capital Analyst This position is responsible for ensuring project tasks are carried out efficiently and effectively, while providing department support in a defined area of knowledge, including but not limited to Government Systems including Child Welfare, Medicare, Medicaid, Child Care, Child Support Enforcement, Integrated Eligibility and Labor. Duties and Responsibilities may Include: Assisting with executing assigned projects or tasks within a defined area of knowledge Examples of project tasks include:− Data collection and analysis− Curriculum development and/or delivery− Research− Focus group facilitation; and − Project reports and other deliverables •Collaborating with other departments, assisting with regular inquires •Organizing and prioritizing large volumes of technical assignments •Providing assistance with daily operations, as needed •Managing and maintaining highly confidential business information •Assisting with troubleshooting issues, and analyzing data trends to address problems •Composing and drafting documents, including correspondence and reports, within a defined area of knowledge •Ensuring accuracy and timeliness of all work performed •Creating maintaining, modifying, and/or ensuring accuracy of content for various assignments or tasks •Asserting independent judgment during consultations by designing training material and/or resolving individual cases •Providing expert advice to clients on recommendations for improvements •Using discretion on how to work with and coach clients •Establishing and maintaining effective customer and stakeholder relationships •Working independently and as part of a team on various projects Min Education: Associates Min Years of Experience: 2

Human Capital Consultant The Consultant is responsible for executing technical and programmatic activities while providing customer support in a defined area of knowledge, including but not limited to Government Systems including Child Welfare, Medicare, Medicaid, Child Care, Child Support Enforcement, Integrated Eligibility and Labor. Duties and Responsibilities may Include: Planning, facilitating, and executing assigned projects or tasks within a defined area of knowledge • Collaborating with others to ensure projects align with the team direction • Effectively administering project scope by ensuring significant changes are documented and approved by the Supervisor and/or Manager • Tracking project milestones and providing accurate and timely status reports to the Manager and/or Project Manager • Managing and maintaining highly confidential business information • Troubleshooting and responding proactively to issues, analyzing data trends to address problems • Establishing priorities and resolving problems for projects or tasks • Composing and drafting documents, including correspondence and reports, within a defined area of knowledge • Creating, maintaining, modifying, accuracy of content for various assignments or tasks • Providing clients with professional, courteous, and timely support and service •Asserting independent judgment during consultations, while providing expert advice to management • Executing major assignments in conducting the operations of the business • Ensuring project deliverables are completed within established due dates • Coaching or assisting staff on day-to-day activities of a defined area Min Education: Bachelors Min Years of Experience: 3

Human Capital Senior Consultant The Senior Consultant is responsible for supporting initiatives by providing advanced technical or program support in a designated area, including but not limited to Government Systems including Child Welfare, Medicare, Medicaid, Child Care, Child Support Enforcement, Integrated Eligibility and Labor. This position may work in conjunction with agency managers in order to train and develop employees in their respective areas. Duties and Responsibilities may Include: • Maintaining a high level of productivity to meet targets set by Management • Working independently as a subject matter expert, providing advice to other team members, as needed • Troubleshooting and responding proactively to issues, analyzing data trends to address problems while • Handling escalated project questions or issues • Tracking project milestones and provides accurate and timely status reports to leadership • Ensuring timeliness of all work performed, reporting any possible delays or issues to the Department Supervisor or Manager • Ensuring clients are provided professional, courteous, and timely support and service • Acting as a mentor for the team, setting clear performance standards • Monitoring the workload of a team and discuss observations with the Supervisor or Manager, as needed • Asserting independent judgment on proposals while working independently as a subject matter expert Min Education: Bachelors Min Years of Experience: 8

Human Capital Project Manager (PM) This position is responsible for providing overall management and execution of project(s) in a defined area of knowledge, including but not limited to Government Systems including Child Welfare, Medicare, Medicaid, Child Care, Child Support Enforcement, Integrated Eligibility and Labor. This position is responsible for accomplishing objectives by planning, administering all project activities and addressing any issues or discrepancies, as needed. This position may be responsible for the overall management and leadership of an assignment, project, department and/or group, as needed. Duties and Responsibilities may Include: Overall project management of all phases of assigned project(s) • Scheduling and administration of ongoing meetings • With direction from a Director or Vice President, creating clear project outlines, detailing the scope, goals, deliverables, required resources, budget, and timeline • Clearly communicating expectations to team members and leadership • Acting as mediator between team members and leadership regarding project details • Effectively managing the project scope by ensuring significant changes are documented and approved by business unit stakeholders • Tracking project milestones and provides accurate and timely status reports to leadership •Coordinating training for users within all applicable business units affected by the implementation of the project • Managing personnel, including direct and indirect responsibilities for interviewing, selecting, training, and performance evaluations • Assigning and allocating work in a manner that utilizes employee’s strengths to effectively maintain operations • Providing employees with resources, training, mentoring, and support necessary to complete work assignments • Handling escalated project questions or issues • Ensuring clients are provided professional, courteous, and timely support and service • Ensuring accuracy and timeliness of all work performed • Developing and implementing operational plans and teams for a specific project in a defined area of knowledge • Delegating execution of deliverables to team members for a specific project Min Education: Bachelors Min Years of Experience: 7

Human Capital Subject Matter Expert (SME) This position is responsible for providing expertise during the execution of project(s) in a defined area of knowledge, including but not limited to Government Systems including Child Welfare, Medicare, Medicaid, Child Care, Child Support Enforcement, Integrated Eligibility and Labor. This position is responsible for providing expertise to accomplish objectives. This position may be responsible for the overall leadership of an assignment, project, department and/or group, as needed. Duties and Responsibilities may Include:

Providing expertise on a particular subject or methodology • Scheduling and administration of ongoing meetings • With direction from a Director or Vice President, creating clear project outlines, detailing the scope, goals, deliverables, required resources, budget, and timeline • Clearly communicating expectations to team members and leadership •Coordinating training for users within all applicable business units affected by the implementation of the project • Assigning and allocating work, in collaboration with the PM, in a manner that utilizes employee’s strengths to effectively maintain operations • Providing employees with resources, training, mentoring, and support necessary to complete work assignments • Handling escalated project questions or issues • Ensuring clients are provided professional, courteous, and timely support and service • Ensuring accuracy and timeliness of all SME work performed • Developing and implementing operational plans and teams for a specific project in a defined area of knowledge • Executing deliverables as assigned • Researching and analyzing issues as needed Min Education: Bachelors Min Years of Experience: 7

Human Capital Senior Project Manager (PM) This position is responsible for providing senior management and leadership for an assigned department, group, or project, including Government Systems including Child Welfare, Medicare, Medicaid, Child Care, Child Support Enforcement, Integrated Eligibility and Labor. This position is responsible for accomplishing department objectives by managing staff, planning, and evaluating overall project or department activities. Duties and Responsibilities may Include: Managing projects and/or department personnel, including direct and indirect responsibilities for interviewing, selecting, training, motivating, and performance evaluations • Assigning and allocating work in a manner that utilizes employee’s strengths to efficiently maintain operations • Developing and deploying processes and procedures to enhance efficiencies in the department or project • Ensuring accuracy and timeliness of all work performed • Educating staff regarding process as it relates to their position • Fielding concerns from Managers and upper Management • Handling escalated department questions or issues • Setting clear goals by communicating job expectations, appraising work performance and consistently evaluating employees • Providing recommendations for improving efficiency within the company • Providing employees with the resources, training, and support necessary to complete work assignments • Reviewing, approving, and submitting administrative work, including, but not limited to timecards and time off (Vacation/Sick) prior to established due dates • Providing updates on workload and personnel performance to upper management • Documenting employee’s performance using appropriate systems • Identifying poor performers and/or behavior issues and works with Human Resources to improve performance/ behavior, assisting with disciplinary action, up to and including termination, as necessary • Reporting concerns, complaints, or issues to Human Resources for investigation • Demonstrating professionalism and leadership • Recommending new hires/terminations Min Education: Bachelors Min Years of Experience: 10

Human Capital Senior Subject Matter Expert (SME) This position is responsible for providing senior expertise and leadership on an assigned project, including Government Systems including Child Welfare, Medicare, Medicaid, Child Care, Child Support Enforcement, Integrated Eligibility and Labor. This position is responsible for accomplishing department objectives by planning, and evaluating overall project or department activities for a specific area of expertise. Duties and Responsibilities may Include: • Assigning and allocating work, in collaboration with a project manager, in a manner that utilizes employee’s strengths to efficiently maintain operations • Developing and deploying processes and procedures to enhance efficiencies in the department or project • Ensuring accuracy and timeliness of all work performed • Educating staff regarding process as it relates to their position •• Setting clear goals for providing expertise to a client by communicating project objectives, research parameters, and reporting objectives • Providing employees with the resources, training, and support necessary to complete work assignments • Reviewing, approving, and submitting deliverable work • Providing updates on workload and personnel performance to upper management • Demonstrating professionalism and leadership • Providing value to clients through expertise and knowledge Min Education: Bachelors Min Years of Experience: 10

Human Capital Engagement Manager This position is responsible for providing overall direction and leadership for all activities, projects, and operations of a respective department and/or location(s), including but not limited to Government Systems including Child Welfare, Medicare, Medicaid, Child Care, Child Support Enforcement, Integrated Eligibility and Labor. This position is responsible for driving a departmental strategy to fulfill business goals or initiatives. Duties and Responsibilities may include: Providing overall management direction and technical leadership on the most complex issues, involving significant resources • Addressing critical internal project issues within PK and in client organizations • Managing workload and project assignments to ensure quality and efficiency • Evaluating and implementing procedures for maximum efficiency and cost containment • Developing strategic operating plans that reflect the longer-term objectives and priorities, delegating execution to management and other employees • Completing performance reviews on management personnel • Providing bench strength by building, developing and leading a high performing team • Providing recommendations for improving efficiency within the Company • Ensuring clients, both internal and external, are provided professional, courteous, and timely support and service • Responsible for the P&L of a defined group or location

Min Years of Experience: 15

611430TD

Talent Management Project Controller This position is responsible for analyzing financial information, preparing invoices and reports, and demonstrating the proper application of bookkeeping processes. Duties and Responsibilities May Include: •Accurate entry and posting of employee time cards and expense reports •Produces and distributes pre-bill reports for all entities • Invoices intercompany and clientele •Reviews proposals for specialized billing of fixed price projects •Audits unbilled aging reports for incorrect entries and unbilled projects •Analyzes aged accounts receivable reports •Generates monthly activity spreadsheets •Collaborates with management to perform monthly closeouts •May review and release accounts receivable and accounts payable batches •Researches financial issues, as required Min Education: Associates Min Years of Experience: 1

Talent Management Project Analyst This position is responsible for ensuring project tasks are carried out efficiently and effectively, while providing department support in a defined area of knowledge, including but not limited to Government Systems including Child Welfare, Medicare, Medicaid, Child Care, Child Support Enforcement, Integrated Eligibility and Labor. Duties and Responsibilities may Include: Assisting with executing assigned projects or tasks within a defined area of knowledge Examples of project tasks include:− Data collection and analysis− Curriculum development and/or delivery− Research− Focus group facilitation; and − Project reports and other deliverables •Collaborating with other departments, assisting with regular inquires •Organizing and prioritizing large volumes of technical assignments •Providing assistance with daily operations, as needed •Managing and maintaining highly confidential business information •Assisting with troubleshooting issues, and analyzing data trends to address problems •Composing and drafting documents, including correspondence and reports, within a defined area of knowledge •Ensuring accuracy and timeliness of all work performed •Creating maintaining, modifying, and/or ensuring accuracy of content for various assignments or tasks •Asserting independent judgment during consultations by designing training material and/or resolving individual cases •Providing expert advice to clients on recommendations for improvements •Using discretion on how to work with and coach clients •Establishing and maintaining effective customer and stakeholder relationships •Working independently and as part of a team on various projects Min Education: Associates Min Years of Experience: 2

Talent Management QA Specialist This position is responsible for ensuring project tasks are carried out efficiently and effectively, while providing department support in a defined area of knowledge, including Government Systems including Child Welfare, Medicare, Medicaid, Child Care, Child Support Enforcement, Integrated Eligibility and Labor. Duties and Responsibilities may Include: Assisting with executing assigned projects or tasks within a defined area of knowledge Examples of project tasks include: •Collaborating with other departments, assisting with regular inquires •Managing and maintaining highly confidential business information •Assisting with troubleshooting issues •Ensuring accuracy and timeliness of all work performed • Creating maintaining, modifying, and/or ensuring accuracy of content for various assignments or tasks •Asserting independent judgment during consultations •Establishing and maintaining effective customer and stakeholder relationships •Working independently and as part of a team on various projects • Develops a test case for the training that maps out quality expectations • Reviews deliverables for quality expectations standards • Ensures functionality, formatting, and overall approach meet expectations Min Education: Associates Min Years of Experience: 2

Talent Management Consultant The Consultant is responsible for executing technical and programmatic activities while providing customer support in a defined area of knowledge, including but not limited to Government Systems including Child Welfare, Medicare, Medicaid, Learning, Child Care, Child Support Enforcement, Integrated Eligibility and Labor. Duties and Responsibilities may Include: Planning, facilitating, and executing assigned projects or tasks within a defined area of knowledge • Collaborating with others to ensure projects align with the team direction • Effectively administering project scope by ensuring significant changes are documented and approved by the Supervisor and/or Manager • Tracking project milestones and providing accurate and timely status reports to the Manager and/or Project Manager • Managing and maintaining highly confidential business information • Troubleshooting and responding proactively to issues, analyzing data trends to address problems • Establishing priorities and resolving problems for projects or tasks • Composing and drafting documents, including correspondence and reports, within a defined area of knowledge • Creating, maintaining, modifying, accuracy of content for various assignments or tasks • Providing clients with professional, courteous, and timely support and service •Asserting independent judgment during consultations, while providing expert advice to management • Executing major assignments in conducting the operations of the business • Ensuring project deliverables are completed within established due dates • Coaching or assisting staff on day-to-day activities of a defined area Min Education: Bachelors Min Years of Experience: 3

Talent Management Instructional Designer This position is responsible for instructional design while providing customer support in a defined area of knowledge, including Government Systems including Child Welfare, Medicare, Medicaid, Learning, Child Care, Child Support Enforcement, Integrated

Eligibility and Labor. Duties and Responsibilities may Include: Planning, facilitating, and executing assigned projects or tasks within a defined area of knowledge • Collaborating with others to ensure projects align with the team direction • Establishing priorities and resolving problems for projects or tasks • Creating, maintaining, modifying, accuracy of content for various assignments or tasks • Providing clients with professional, courteous, and timely support and service •Asserting independent judgment during consultations, while providing expert advice to management • Executing major assignments in conducting the operations of the business • Ensuring project deliverables are completed within established due dates • Analyses input content to determine the best approach to effective training • Designs the instructional strategies and approaches to training delivery for the need at hand • Collaborates with the SMEs and team to ensure communication of changes and updates as the project progresses.

Min Education: Bachelors Min Years of Experience: 3

Talent Management Media Artist This position is responsible for media activities while providing customer support in a defined area of knowledge, including Government Systems including Child Welfare, Medicare, Medicaid, Learning, Child Care, Child Support Enforcement, Integrated Eligibility and Labor. Duties and Responsibilities may Include: Planning, facilitating, and executing assigned projects or tasks within a defined area of knowledge • Collaborating with others to ensure projects align with the team direction • Establishing priorities and resolving problems for projects or tasks • Creating, maintaining, modifying, accuracy of content for various assignments or tasks • Providing clients with professional, courteous, and timely support and service •Asserting independent judgment during consultations, while providing expert advice to management • Executing major assignments in conducting the operations of the business • Ensuring project deliverables are completed within established due dates • Responsible for the overall look and feel of the project • Creates course elements based on client branding • Generates visuals (animations, photo-based, and illustrations) on a screen-by-screen basis Min Education: Bachelors Min Years of Experience: 3

Talent Management Senior Consultant The Senior Consultant is responsible for supporting initiatives by providing advanced technical or program support in a designated area, including but not limited to Government Systems including Child Welfare, Medicare, Medicaid, Child Care, Child Support Enforcement, Integrated Eligibility and Labor. This position may work in conjunction with agency managers in order to train and develop employees in their respective areas. Duties and Responsibilities may Include: • Maintaining a high level of productivity to meet targets set by Management • Working independently as a subject matter expert, providing advice to other team members, as needed • Troubleshooting and responding proactively to issues, analyzing data trends to address problems while • Handling escalated project questions or issues • Tracking project milestones and provides accurate and timely status reports to leadership • Ensuring timeliness of all work performed, reporting any possible delays or issues to the Department Supervisor or Manager • Ensuring clients are provided professional, courteous, and timely support and service • Acting as a mentor for the team, setting clear performance standards • Monitoring the workload of a team and discuss observations with the Supervisor or Manager, as needed • Asserting independent judgment on proposals while working independently as a subject matter expert Min Education: Bachelors Min Years of Experience: 8

Talent Management Project Manager (PM) This position is responsible for providing overall management and execution of project(s) in a defined area of knowledge, including but not limited to Government Systems including Child Welfare, Medicare, Medicaid, Child Care, Child Support Enforcement, Integrated Eligibility and Labor. This position is responsible for accomplishing objectives by planning, administering all project activities and addressing any issues or discrepancies, as needed. This position may be responsible for the overall management and leadership of an assignment, project, department and/or group, as needed. Duties and Responsibilities may Include: Overall project management of all phases of assigned project(s) • Scheduling and administration of ongoing meetings • With direction from a Director or Vice President, creating clear project outlines, detailing the scope, goals, deliverables, required resources, budget, and timeline • Clearly communicating expectations to team members and leadership • Acting as mediator between team members and leadership regarding project details • Effectively managing the project scope by ensuring significant changes are documented and approved by business unit stakeholders • Tracking project milestones and provides accurate and timely status reports to leadership •Coordinating training for users within all applicable business units affected by the implementation of the project • Managing personnel, including direct and indirect responsibilities for interviewing, selecting, training, and performance evaluations • Assigning and allocating work in a manner that utilizes employee’s strengths to effectively maintain operations • Providing employees with resources, training, mentoring, and support necessary to complete work assignments • Handling escalated project questions or issues • Ensuring clients are provided professional, courteous, and timely support and service • Ensuring accuracy and timeliness of all work performed • Developing and implementing operational plans and teams for a specific project in a defined area of knowledge • Delegating execution of deliverables to team members for a specific project Min Education: Bachelors Min Years of Experience: 7

Talent Management Subject Matter Expert (SME) This position is responsible for providing expertise during the execution of project(s) in a defined area of knowledge, including but not limited to Government Systems including Child Welfare, Medicare, Medicaid, Child Care, Child Support Enforcement, Integrated Eligibility and Labor. This position is responsible for providing expertise to accomplish objectives. This position may be responsible for the overall leadership of an assignment, project, department and/or group, as needed. Duties and Responsibilities may Include:

Providing expertise on a particular subject or methodology • Scheduling and administration of ongoing meetings • With direction from a Director or Vice President, creating clear project outlines, detailing the scope, goals, deliverables, required resources, budget, and timeline • Clearly communicating expectations to team members and leadership •Coordinating training for users within all applicable business units affected by the implementation of the project • Assigning and allocating work, in collaboration with the PM, in a manner that utilizes employee’s strengths to effectively maintain operations • Providing employees with resources, training, mentoring, and support necessary to complete work assignments • Handling escalated project questions or issues • Ensuring clients are provided professional, courteous, and timely support and service • Ensuring accuracy and timeliness of all SME work performed • Developing and implementing operational plans and teams for a specific project in a defined area of knowledge • Executing deliverables as assigned • Researching and analyzing issues as needed Min Education: Bachelors Min Years of Experience: 7

Talent Management Senior Project Manager (PM) This position is responsible for providing overall management and leadership of an assigned department, group, or project, including Government Systems including Child Welfare, Medicare, Medicaid, Child Care, Child Support Enforcement, Integrated Eligibility and Labor. This position is responsible for accomplishing department objectives by managing staff, planning, and evaluating overall project or department activities. Duties and Responsibilities may Include: Managing projects and/or department personnel, including direct and indirect responsibilities for interviewing, selecting, training, motivating, and performance evaluations • Assigning and allocating work in a manner that utilizes employee’s strengths to efficiently maintain operations • Developing and deploying processes and procedures to enhance efficiencies in the department or project • Ensuring accuracy and timeliness of all work performed • Educating staff regarding process as it relates to their position • Fielding concerns from Managers and upper Management • Handling escalated department questions or issues • Setting clear goals by communicating job expectations, appraising work performance and consistently evaluating employees • Providing recommendations for improving efficiency within the company • Providing employees with the resources, training, and support necessary to complete work assignments • Reviewing, approving, and submitting administrative work, including, but not limited to timecards and time off (Vacation/Sick) prior to established due dates • Providing updates on workload and personnel performance to upper management • Documenting employee’s performance using appropriate systems • Identifying poor performers and/or behavior issues and works with Human Resources to improve performance/ behavior, assisting with disciplinary action, up to and including termination, as necessary • Reporting concerns, complaints, or issues to Human Resources for investigation • Demonstrating professionalism and leadership • Recommending new hires/terminations Min Education: Bachelors Min Years of Experience: 10

Talent Management Senior Subject Matter Expert (SME) This position is responsible for providing senior expertise and leadership on an assigned project, including Government Systems including Child Welfare, Medicare, Medicaid, Child Care, Child Support Enforcement, Integrated Eligibility and Labor. This position is responsible for accomplishing department objectives by planning, and evaluating overall project or department activities for a specific area of expertise. Duties and Responsibilities may Include: • Assigning and allocating work, in collaboration with a project manager, in a manner that utilizes employee’s strengths to efficiently maintain operations • Developing and deploying processes and procedures to enhance efficiencies in the department or project • Ensuring accuracy and timeliness of all work performed • Educating staff regarding process as it relates to their position •• Setting clear goals for providing expertise to a client by communicating project objectives, research parameters, and reporting objectives • Providing employees with the resources, training, and support necessary to complete work assignments • Reviewing, approving, and submitting deliverable work • Providing updates on workload and personnel performance to upper management • Demonstrating professionalism and leadership • Providing value to clients through expertise and knowledge Min Education: Bachelors Min Years of Experience: 10

Talent Management Engagement Manager This position is responsible for providing overall direction and leadership for all activities, projects, and operations of a respective department and/or location(s), including but not limited to Government Systems including Child Welfare, Medicare, Medicaid, Child Care, Child Support Enforcement, Integrated Eligibility and Labor. This position is responsible for driving a departmental strategy to fulfill business goals or initiatives. Duties and Responsibilities may include: Providing overall management direction and technical leadership on the most complex issues, involving significant resources • Addressing critical internal project issues within PK and in client organizations • Managing workload and project assignments to ensure quality and efficiency • Evaluating and implementing procedures for maximum efficiency and cost containment • Developing strategic operating plans that reflect the longer-term objectives and priorities, delegating execution to management and other employees • Completing performance reviews on management personnel • Providing bench strength by building, developing and leading a high performing team • Providing recommendations for improving efficiency within the Company • Ensuring clients, both internal and external, are provided professional, courteous, and timely support and service • Responsible for the P&L of a defined group or location

54151HEAL

Health IT Project Controller This position is responsible for analyzing financial information, preparing invoices and reports, and demonstrating the proper application of bookkeeping processes. Duties and Responsibilities May Include: •Accurate entry and posting of employee time cards and expense reports •Produces and distributes pre-bill reports for all entities • Invoices intercompany and clientele •Reviews proposals for specialized billing of fixed price projects •Audits unbilled aging reports for incorrect entries and unbilled projects •Analyzes aged accounts receivable reports •Generates monthly activity spreadsheets •Collaborates with management to perform monthly closeouts •May review and release accounts receivable and accounts payable batches •Researches financial issues, as required Min Education: Associates Min Years of Experience: 1

Health IT Analyst This position is responsible for ensuring project tasks are carried out efficiently and effectively, while providing department support in a defined area of knowledge, including but not limited to Government Systems including Child Welfare, Medicare, Medicaid, Child Care, Child Support Enforcement, Integrated Eligibility and Labor. Duties and Responsibilities may Include: Assisting with executing assigned projects or tasks within a defined area of knowledge Examples of project tasks include:− Data collection and analysis− Curriculum development and/or delivery− Research− Focus group facilitation; and − Project reports and other deliverables •Collaborating with other departments, assisting with regular inquires •Organizing and prioritizing large volumes of technical assignments •Providing assistance with daily operations, as needed •Managing and maintaining highly confidential business information •Assisting with troubleshooting issues, and analyzing data trends to address problems •Composing and drafting documents, including correspondence and reports, within a defined area of knowledge •Ensuring accuracy and timeliness of all work performed •Creating maintaining, modifying, and/or ensuring accuracy of content for various assignments or tasks •Asserting independent judgment during consultations by designing training material and/or resolving individual cases •Providing expert advice to clients on recommendations for improvements •Using discretion on how to work with and coach clients •Establishing and maintaining effective customer and stakeholder relationships •Working independently and as part of a team on various projects Min Education: Associates Min Years of Experience: 2

Health IT Consultant The Consultant is responsible for executing technical and programmatic activities while providing customer support in a defined area of knowledge, including but not limited to Government Systems including Child Welfare, Medicare, Medicaid, Child Care, Child Support Enforcement, Integrated Eligibility and Labor. Duties and Responsibilities may Include: Planning, facilitating, and executing assigned projects or tasks within a defined area of knowledge • Collaborating with others to ensure projects align with the team direction • Effectively administering project scope by ensuring significant changes are documented and approved by the Supervisor and/or Manager • Tracking project milestones and providing accurate and timely status reports to the Manager and/or Project Manager • Managing and maintaining highly confidential business information • Troubleshooting and responding proactively to issues, analyzing data trends to address problems • Establishing priorities and resolving problems for projects or tasks • Composing and drafting documents, including correspondence and reports, within a defined area of knowledge • Creating, maintaining, modifying, accuracy of content for various assignments or tasks • Providing clients with professional, courteous, and timely support and service •Asserting independent judgment during consultations, while providing expert advice to management • Executing major assignments in conducting the operations of the business • Ensuring project deliverables are completed within established due dates • Coaching or assisting staff on day-to-day activities of a defined area Min Education: Bachelors Min Years of Experience: 3

Health IT Senior Consultant The Senior Consultant is responsible for supporting initiatives by providing advanced technical or program support in a designated area, including but not limited to Government Systems including Child Welfare, Medicare, Medicaid, Child Care, Child Support Enforcement, Integrated Eligibility and Labor. This position may work in conjunction with agency managers in order to train and develop employees in their respective areas. Duties and Responsibilities may Include: • Maintaining a high level of productivity to meet targets set by Management • Working independently as a subject matter expert, providing advice to other team members, as needed • Troubleshooting and responding proactively to issues, analyzing data trends to address problems while • Handling escalated project questions or issues • Tracking project milestones and provides accurate and timely status reports to leadership • Ensuring timeliness of all work performed, reporting any possible delays or issues to the Department Supervisor or Manager • Ensuring clients are provided professional, courteous, and timely support and service • Acting as a mentor for the team, setting clear performance standards • Monitoring the workload of a team and discuss observations with the Supervisor or Manager, as needed • Asserting independent judgment on proposals while working independently as a subject matter expert Min Education: Bachelors Min Years of Experience: 8

Health IT Project Manager (PM) This position is responsible for providing overall management and execution of project(s) in a defined area of knowledge, including but not limited to Government Systems including Child Welfare, Medicare, Medicaid, Child Care, Child Support Enforcement, Integrated

Eligibility and Labor. This position is responsible for accomplishing objectives by planning, administering all project activities and addressing any issues or discrepancies, as needed. This position may be responsible for the overall management and leadership of an assignment, project, department and/or group, as needed. Duties and Responsibilities may Include: Overall project management of all phases of assigned project(s) • Scheduling and administration of ongoing meetings • With direction from a Director or Vice President, creating clear project outlines, detailing the scope, goals, deliverables, required resources, budget, and timeline • Clearly communicating expectations to team members and leadership • Acting as mediator between team members and leadership regarding project details • Effectively managing the project scope by ensuring significant changes are documented and approved by business unit stakeholders • Tracking…