MAS - Concord Professional Services, Inc. - 47QRAA22D00FA

Multiple Award Schedule

Federal Supply Group: Office Management FSC Class: R699 Support-Administrative: Other

Contract Number: 47QRAA22D00FA

Contract Period: September 30, 2022 - September 29, 2027

Contractor: Concord Professional Services, Inc.

309 Ebenezer Road Knoxville TN 37923

Business Size: Small Business Telephone: 865-630-6527

Web Site: www.concordps.com Email: ghaas@concordps.com

Contract Administration: Geoff Haas

Price list current as of Modification #PS-0017 – effective 05-22-25

For more information on ordering, go to the following website: https://www.gsa.gov/schedules Prices shown Herein are Net (discount deducted)

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service Authorized Federal Supply Schedule FSS Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage! a menu-driven database system. The INTERNET address for GSA Advantage! is: http://www.GSAAdvantage.gov.

http://www.concordps.com/ mailto:ghaas@concordps.com https://www.gsa.gov/schedules http://www.gsaadvantage.gov/

CUSTOMER INFORMATION:

1a. Table of Awarded Special Item Number(s) with appropriate cross-reference to page numbers:

SINs Recovery SIN Title

561110 561110RC Office Administrative Services

541611 541611RC Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services

1b. Identification of the lowest-priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. N/A

1c. If the Contractor is proposing hourly rates a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate "Not applicable" for this item. See page 3

2. Maximum Order:

SINs Maximum Order

561110 $1,000,000

541611 $1,000,000

3. Minimum Order: $100.00

4. Geographic Coverage (Delivery Area): Domestic Only

5. Point(s) of production (city, county, and state or foreign country): Same as company address

6. Discount from list prices or statement of net price: Government net prices (discounts already deducted).

7. Quantity discounts: None

8. Prompt payment terms: Net 30 Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items (list items by country of origin): Not applicable

10a. Time of Delivery (Contractor insert number of days): Specified on the Task Order

10b. Expedited Delivery. Items available for expedited delivery are noted in this price list. Contact Contractor

10c. Overnight and 2-day delivery. Contact Contractor

10d. Urgent Requirements. Contact Contractor

11. F.O.B. Points(s): Destination

12a. Ordering Address(es): Same as Contractor

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA's) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es): Same as company address

14. Warranty provision.: Contractor's standard commercial warranty.

15. Export Packing Charges (if applicable): N/A

16. Terms and conditions of rental, maintenance, and repair (if applicable): N/A

17. Terms and conditions of installation (if applicable): N/A

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): N/A

18b. Terms and conditions for any other services (if applicable): N/A

19. List of service and distribution points (if applicable): N/A

20. List of participating dealers (if applicable): N/A

21. Preventive maintenance (if applicable): N/A

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): [Identify as applicable] N/A

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contactor’s website or other location.) The EIT standards can be found at:

www.Section508.gov/. N/A

23. Unique Entity Identifier (UEI) number: NZ7CS4E6R7K6

24. Notification regarding registration in System for Award Management (SAM) database:

Contractor registered and active in SAM.gov http://www.section508.gov/

AWARDED GSA PRICING

Below is the hourly pricing for the awarded labor categories under the awarded SINs 561110 and 541611 as shown; all prices are inclusive of the 0.75% IFF. SCLS labor categories are identified in the second column, and additional SCLS

Equivalent Code Titles and the Wage Determination Number are included in the SCLS Matrix at the end of the price list.

SIN

LCAT Type

Labor Category

Min. Edu.

Min.

Yrs.

Exp.

Year 3 9/30/2024 – 9/29/2025

Year 4 9/30/2025 – 9/29/2026

Year 5 9/30/2026 – 9/29/2027

561110

SCLS Labor Category

Accounting Clerk I

High School Equivalent

$35.59

$36.51

$37.46

Accounting Clerk

II

High

$39.20

$40.22

$41.27

Accounting Clerk

III

High School Equivalent

5 $43.13 $44.25 $45.40

Administrative Assistant

High School Equivalent

5 $63.14 $64.79 $66.47

Data Entry Operator I

High School Equivalent

0 $31.82 $32.64 $33.49

Data Entry Operator II

High School Equivalent

2 $33.99 $34.88 $35.79

Document Preparation Clerk

High School Equivalent

0 $35.91 $36.85 $37.80

General Clerk I High School Equivalent

0 $32.30 $33.14 $34.01

General Clerk II

$34.71

$35.62

$36.54

General Clerk III

$38.21

$39.20

$40.22

Secretary I

$37.31

$38.28

$39.27

Secretary II

$41.00

$42.07

$43.16

Secretary III High School Equivalent

5 $44.99 $46.16 $47.36

Supply Technician High School Equivalent

2 $63.14 $64.79 $66.47

Switchboard Operator/ Receptionist

High School Equivalent

0 $32.20 $33.04 $33.89

Travel Clerk I High School

0 $36.89 $37.84 $38.83

Travel Clerk II High School Equivalent

2 $39.67 $40.70 $41.75

Travel Clerk III High School

5 $42.31 $43.41 $44.53

Word Processor I

$33.95

$34.84

$35.75

Word Processor II High School Equivalent

2 $37.39 $38.36 $39.36

Word Processor III

$41.06

$42.13

$43.22

Computer Operator I

High

$43.73

$44.87

$46.04

Computer Operator II

High

$48.22

$49.47

$50.76

Computer Operator III

High

$53.03

$54.41

$55.82

Computer Operator IV

High School

Equivalent

8 $58.19 $59.70 $61.25

Computer Operator V

High School

Equivalent 10 $63.86 $65.52 $67.22

Computer Programmer I

High School Equivalent

2 $50.92 $52.24 $53.60

Computer Programmer II

High

$58.38

$59.90

$61.46

Computer Programmer III

Associates 5 $73.27 $75.17 $77.13

Computer Programmer IV

Bachelors 5 $103.08 $105.76 $108.51

Computer Systems Analyst I

High School Equivalent

3 $58.38 $59.90 $61.46

Computer Systems Analyst II

Associates 3 $73.27 $75.17 $77.13

Computer Systems Analyst

III

Bachelors 3 $103.08 $105.76 $108.51

Personal Computer Support Technician

High

$58.19

$59.70

$61.25

Medical Record Clerk

High School Equivalent

2 $41.39 $42.47 $43.58

Medical Record Technician

High School

2 $46.53 $47.74 $48.98

Shipping/Receiving Clerk

High

$33.28

$34.15

$35.03

Warehouse Specialist

High

$39.55

$40.57

$41.63

Recreation Specialist

High

$47.27

$48.50

$49.76

Exhibits Specialist I

High School Equivalent

0 $42.43 $43.53 $44.65

Exhibits Specialist

II

High School Equivalent

2 $51.07 $52.40 $53.76

Exhibits Specialist

III

Associates 5 $61.08 $62.67 $64.30

Illustrator I High School Equivalent

2 $42.69 $43.80 $44.94

Illustrator II High School Equivalent

5 $51.41 $52.75 $54.12

Illustrator III Associates 5 $61.50 $63.10 $64.75

Librarian Associates 3 $69.50 $71.30 $73.16

Librarian Aide/Clerk

High

$34.94

$35.85

$36.79

Librarian, Information Technology Systems Administrator

Bachelors

$63.34

$64.98

$66.67

Library Technician

$41.34

$42.42

$43.52

Media Specialist I

$47.45

$48.68

$49.94

Media Specialist II

$52.31

$53.67

$55.07

Media Specialist

III

Associates 5 $57.62 $59.12 $60.66

Photographer I

$36.45

$37.40

$38.38

Photographer II High School Equivalent

2 $40.28 $41.33 $42.41

Photographer III High School Equivalent

5 $48.89 $50.16 $51.46

Photographer IV

$57.87

$59.38

$60.92

Photographer V

$68.23

$70.01

$71.83

Video Teleconference Technician

High

$51.77

$53.12

$54.50

Graphic Artist

$63.22

$64.87

$66.55

Technical Instructor

High School Equivalent

2 $64.73 $66.41 $68.13

Test Proctor High School Equivalent

0 $44.82 $45.98 $47.18

Engineering Technician I

High School Equivalent

0 $40.35 $41.40 $42.48

Engineering Technician II

High School Equivalent

2 $44.53 $45.69 $46.88

Engineering Technician III

High School Equivalent

5 $49.12 $50.40 $51.71

Engineering Technician IV

Associates 2 $59.31 $60.86 $62.44

Engineering Technician V

Associates 5 $71.20 $73.06 $74.96

Engineering Technician VI

Bachelors 5 $84.84 $87.04 $89.31

Environmental Technician

High School Equivalent

2 $49.27 $50.55 $51.86

Laboratory Technician

High School Equivalent

2 $48.25 $49.51 $50.80

Paralegal/Legal Assistant I

High

$42.82

$43.94

$45.08

Paralegal/Legal Assistant II

High School Equivalent

4 $51.58 $52.92 $54.30

Paralegal/Legal Assistant III

Associates 2 $61.70 $63.30 $64.95

Paralegal/Legal Assistant IV

Associates 5 $73.34 $75.24 $77.20

Technical Writer I High School Equivalent

2 $52.70 $54.07 $55.48

Technical Writer II High School Equivalent

5 $63.06 $64.71 $66.39

Technical Writer

III

Associates 5 $75.00 $76.96 $78.96

541611

Commercial

Accountant I Bachelors 0 $69.16 $70.95 $72.80

Accountant II Bachelors 2 $82.37 $84.51 $86.71

Accountant III Bachelors 5 $121.82 $124.99 $128.24

Analyst I Bachelors 0 $69.93 $71.75 $73.61

Analyst II Bachelors 2 $92.27 $94.67 $97.13

Analyst III Bachelors 5 $113.83 $116.80 $119.83

Auditor I Bachelors 0 $66.57 $68.30 $70.08

Auditor II Bachelors 2 $76.42 $78.41 $80.44

Auditor III Bachelors 5 $97.50 $100.04 $102.64

Contract Administrator

Associates 2 $69.93 $71.75 $73.61

Contract Administrator, Senior

Bachelors 5 $98.62 $101.18 $103.81

Contract Specialist

Associates 2 $78.03 $80.05 $82.14

Engineer I Bachelors 0 $69.93 $71.75 $73.61

Engineer II Bachelors 2 $98.62 $101.18 $103.81

Engineer III Bachelors 5 $139.57 $143.19 $146.92

Information Technology (IT) Engineer I

Associates 2 $70.46 $72.29 $74.18

Information Technology (IT) Engineer II

Associates 5 $99.36 $101.93 $104.58

Information Technology (IT) Engineer III

Bachelors 5 $119.99 $123.11 $126.32

Program Manager Bachelors 5 $145.16 $148.94 $152.81

Project Manager I Bachelors 2 $69.93 $71.75 $73.61

Project Manager II Bachelors 5 $98.62 $101.18 $103.81

Project Manager III Bachelors 8 $143.71 $147.45 $151.27

Quality Assurance Specialist I

Bachelors 0 $69.93 $71.75 $73.61

Quality Assurance Specialist II

Bachelors 2 $89.06 $91.38 $93.75

Quality Assurance Specialist III

Bachelors 5 $108.15 $110.96 $113.84

Scientist I Bachelors 0 $50.92 $52.24 $53.60

Scientist II Bachelors 2 $69.93 $71.75 $73.61

Scientist III Bachelors 5 $98.62 $101.18 $103.81

Scientist IV Bachelors 8 $143.71 $147.45 $151.27

Technical Writer, Senior

Bachelors 8 $124.54 $127.78 $131.10

SCLS MATRIX

SCLS Eligible Contract Labor Category/Fixed Price Service

SCLS

Code Title

WD Number

Accounting Clerk I 01011 2015-4281 r28

Accounting Clerk II 01012 2015-4281 r28

Accounting Clerk III 01013 2015-4281 r28

Administrative Assistant 01020 2015-4281 r28

Data Entry Operator I 01051 2015-4281 r28

Data Entry Operator II 01052 2015-4281 r28

Document Preparation Clerk 01070 2015-4281 r28

General Clerk I 01111 2015-4281 r28

General Clerk II 01112 2015-4281 r28

General Clerk III 01113 2015-4281 r28

Secretary I 01311 2015-4281 r28

Secretary II 01312 2015-4281 r28

Secretary III 01313 2015-4281 r28

Supply Technician 01410 2015-4281 r28

Switchboard Operator/Receptionist 01460 2015-4281 r28

Travel Clerk I 01531 2015-4281 r28

Travel Clerk II 01532 2015-4281 r28

Travel Clerk III 01533 2015-4281 r28

Word Processor I 01611 2015-4281 r28

Word Processor II 01612 2015-4281 r28

Word Processor III 01613 2015-4281 r28

Computer Operator I 14041 2015-4281 r28

Computer Operator II 14042 2015-4281 r28

Computer Operator III 14043 2015-4281 r28

Computer Operator IV 14044 2015-4281 r28

Computer Operator V 14045 2015-4281 r28

Computer Programmer I 14071 2015-4281 r28

Computer Programmer II 14072 2015-4281 r28

Computer Programmer III 14073 2015-4281 r28

Computer Programmer IV 14074 2015-4281 r28

Computer Systems Analyst I 14101 2015-4281 r28

Computer Systems Analyst II 14102 2015-4281 r28

Computer Systems Analyst III 14103 2015-4281 r28

Personal Computer Support Technician 14160 2015-4281 r28

Medical Record Clerk 12160 2015-4281 r28

Medical Record Technician 12190 2015-4281 r28

Shipping/Receiving Clerk 21130 2015-4281 r28

Warehouse Specialist 21410 2015-4281 r28

Recreation Specialist 28515 2015-4281 r28

Exhibits Specialist I 13011 2015-4281 r28

Exhibits Specialist II 13012 2015-4281 r28

Exhibits Specialist III 13013 2015-4281 r28

Illustrator I 13041 2015-4281 r28

Illustrator II 13042 2015-4281 r28

Illustrator III 13043 2015-4281 r28

Librarian 13047 2015-4281 r28

Librarian Aide/Clerk 13050 2015-4281 r28

Librarian, IT Systems Administrator 13054 2015-4281 r28

Library Technician 13058 2015-4281 r28

Media Specialist I 13061 2015-4281 r28

Media Specialist II 13062 2015-4281 r28

Media Specialist III 13063 2015-4281 r28

Photographer I 13071 2015-4281 r28

Photographer II 13072 2015-4281 r28

Photographer III 13073 2015-4281 r28

Photographer IV 13074 2015-4281 r28

Photographer V 13075 2015-4281 r28

Video Teleconference Technician 13110 2015-4281 r28

Graphic Artist 15080 2015-4281 r28

Technical Instructor 15090 2015-4281 r28

Test Proctor 15110 2015-4281 r28

Engineering Technician I 30081 2015-4281 r28

Engineering Technician II 30082 2015-4281 r28

Engineering Technician III 30083 2015-4281 r28

Engineering Technician IV 30084 2015-4281 r28

Engineering Technician V 30085 2015-4281 r28

Engineering Technician VI 30086 2015-4281 r28

Environmental Technician 30090 2015-4281 r28

Laboratory Technician 30210 2015-4281 r28

Paralegal/Legal Assistant I 30361 2015-4281 r28

Paralegal/Legal Assistant II 30362 2015-4281 r28

Paralegal/Legal Assistant III 30363 2015-4281 r28

Paralegal/Legal Assistant IV 30364 2015-4281 r28

Technical Writer I 30461 2015-4281 r28

Technical Writer II 30462 2015-4281 r28

Technical Writer III 30463 2015-4281 r28

Accountant I N/A Professional

Accountant II N/A Professional

Accountant III N/A Professional

Analyst I N/A Professional

Analyst II N/A Professional

Analyst III N/A Professional

Auditor I N/A Professional

Auditor II N/A Professional

Auditor III N/A Professional

Contract Administrator N/A Professional

Contract Administrator, Senior N/A Professional

Contract Specialist N/A Professional

Engineer I N/A Professional

Engineer II N/A Professional

Engineer III N/A Professional

Information Technology (IT) Engineer I N/A Professional

Information Technology (IT) Engineer II N/A Professional

Information Technology (IT) Engineer III N/A Professional

Program Manager N/A Professional

Project Manager I N/A Professional

Project Manager II N/A Professional

Project Manager III N/A Professional

Quality Assurance Specialist I N/A Professional

Quality Assurance Specialist II N/A Professional

Quality Assurance Specialist III N/A Professional

Scientist I N/A Professional

Scientist II N/A Professional

Scientist III N/A Professional

Scientist IV N/A Professional

Technical Writer, Senior N/A Professional

The Service Contract Labor Standards, formerly the Service Contract Act (SCA), apply to this contract and it includes SCLS applicable labor categories. Labor categories and fixed price services identified in this pricelist are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS matrix. The prices awarded are in line with the geographic scope of the contract (i.e., nationwide).

SIN 561110

Office Administrative Services

Occupation Title: Accounting Clerk I Occupation Code: 01011

Job Description: Performs very simple and routine accounting clerical operations, for example, recognizing and comparing easily identified numbers and codes on similar and repetitive accounting documents, verifying mathematical accuracy, and identifying discrepancies and bringing them to the supervisor's attention. A supervisor gives clear and detailed instructions for specific assignments.

Employee refers to supervisor all matters not covered by instructions.

Minimum Education Requirements: High School Equivalent Minimum Experience: 0 years

Occupation Title: Accounting Clerk II Occupation Code: 01012

Job Description: Performs one or more routine accounting clerical operations, such as: examining, verifying, and correcting accounting transactions to insure completeness and accuracy of data and proper identification of accounts, and checking that expenditures will not exceed obligations in specified accounts; totaling, balancing, and reconciling collection vouchers; posting data to transaction sheets where employee identifies proper accounts and items to be posted; and coding documentation accordance with a chart (listing) of accounts. Employees follow specific and detailed accounting procedures. Completed work is reviewed for accuracy and compliance with procedures.

Minimum Experience: 2 years

Occupation Title: Accounting Clerk III Occupation Code: 01013 Job Description: Performs routine accounting activities such as maintenance of the general ledger, preparation of various accounting statements and financial reports and accounts payable or receivable functions. Requires a high school diploma or its equivalent and at least 5 years of related experience.

Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Works under general supervision. Performs a variety of tasks.

May lead and direct the work of others. A wide degree of creativity and latitude is expected.

Minimum Experience: 5 years

Occupation Title: Administrative Assistant Occupation Code: 01020

Job Description: In addition to secretarial duties (filing, taking phone calls, scheduling appointments, making travel arrangements), this position will provide administrative support to executive staff with office management responsibilities to include budgeting, personnel records, and payroll. The Administrative Assistant may be required to work independently on projects requiring research and preparation of briefing charts and other presentation materials.

Minimum Education Requirements: High School Equivalent Minimum Experience: 5 years

Occupation Title: Data Entry Operator I Occupation Code: 01051

Job Description: Work requires the application of experience and judgment in selecting procedures to be followed and in searching for, interpreting, selecting, or coding items to be entered from a variety of source documents. Operates a data entry device to input lists, records, or other data points into an electronic format. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.

Minimum Experience: 0 years

Occupation Title: Data Entry Operator II Occupation Code: 01052 Job Description: Work requires the application of experience and judgment in selecting procedures to be followed and in searching for, interpreting, selecting, or coding items to be entered from a variety of source documents. Operates a data entry device to input lists, records, or other data points into an electronic format. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.

Occupation Title: Document Preparation Clerk Occupation Code: 01070

Job Description: Prepares documents such as brochures, books, periodicals, catalogs, and pamphlets for copying or photocopying, photographic, and other reproducing office machine. Cuts documents into individual pages of standard size and format when allowed by margin space, using paper cutter or razor knife. Reproduces document pages as necessary to improve clarity or to reduce one or more pages into single page of standard size for copying machine being used, using photocopying machine. Stamps standard symbols on pages or inserts instruction cards between pages of material to notify Duplicating Machine Operator of special handling, such as manual repositioning during copying procedure. Prepares cover sheet and document folder for material, and index card for organizations' files indicating information, such as organization's name and address, subject or product category, and index code to identify material. Inserts material to be copied in document folder, and files folder for processing according to index code and copying priority schedule.

Occupation Title: General Clerk I Occupation Code: 01111 Job Description: Follows a few clearly detailed procedures in performing simple repetitive tasks in the same sequence, such as filing pre-coded documents in a chronological file or operating office equipment, e.g., mimeograph, photocopy, addressograph or mailing machine.

Minimum Education Requirements: High School Equivalent Minimum Experience: 0 years

Occupation Title: General Clerk II Occupation Code: 01112 Job Description: Follows a number of specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file, simple posting to individual accounts, opening mail, running mail through metering machines, and calculating and posting charges to departmental accounts. Little or no subject-matter knowledge is required, but the clerk needs to choose the proper procedure for each task.

Occupation Title: General Clerk III Occupation Code: 01113 Job Description: Work requires familiarity with the terminology of the office unit. Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.

Occupation Title: Secretary I Occupation Code: 01311 Job Description: Carries out recurring office procedures independently. Selects the guideline or reference, which fits the specific case. The supervisor provides specific instructions on new assignments and checks completed work for accuracy. Responds to routine telephone requests, which have standard answers. Refers calls and visitors to appropriate staff. Controls mail and assures timely staff response;

may send form letters. As instructed, maintains supervisor's calendar, makes appointments, and arranges for meeting rooms. Reviews materials prepared for supervisor's approval for typographical accuracy and proper format. Maintains recurring internal reports, such as time and leave records, office equipment listings, correspondence controls, and training plans. Requisitions supplies, printing, maintenance, or other services. Types, takes and transcribes dictation, and establishes and maintains office files.

Minimum Education Requirements: High School Equivalent Minimum Experience: 0 years

Occupation Title: Secretary II Occupation Code: 01312 Job Description: Handles differing situations, problems, and deviations in the work of the office according to the supervisor's general instructions, priorities, duties, policies, and program goals.

The supervisor may assist the secretary with special assignments. Screens telephone calls, visitors, and incoming correspondence.

Personally, responds to requests for information concerning office procedures. Determines which requests should be handled by the supervisor, appropriate staff member or other offices. May prepare and sign routine, non-technical correspondence in own or supervisor's name; Schedules tentative appointments without prior clearance. Makes arrangements for conferences and meetings and assembles established background materials, as directed. May attend meetings and record and report on the proceedings.

Reviews outgoing materials and correspondence for internal consistency and conformance with supervisor's procedures; assures that proper clearances have been obtained, when needed. Collects information from the files or staff for routine inquiries on office program(s) or periodic reports. Refers non-routine requests to supervisor or staff. Explains to subordinate staff supervisor's requirements concerning office procedures. Coordinates personnel and administrative forms for the office and forwards for processing.

Occupation Title: Secretary III Occupation Code: 01313 Job Description: Uses greater judgment and initiative to determine the approach or action to take in non-routine situations. Interprets and adapts guidelines, including unwritten policies, precedents, and practices, which are not always completely applicable to changing situations. Based on a knowledge of the supervisor's views, composes correspondence on own initiative about administrative matters and general office policies for supervisor's approval.

Anticipates and prepares materials needed by the supervisor for conferences, correspondence, appointments, meetings, telephone calls, etc., and informs supervisor on matters to be considered. Read publications, regulations, and directives and takes action or refers those that are important to the supervisor and staff. Prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other offices, etc., under general directions.

Advises secretaries in subordinate offices on new procedures. Requests information needed from the subordinate office(s) for periodic or special conferences, reports, inquiries, etc. Shifts clerical staff to accommodate workload needs.

Occupation Title: Supply Technician Occupation Code: 01410 Job Description: Performs limited aspects of technical supply management work (e.g., inventory management, storage management, cataloging, property utilization) related to depot, local, or other supply activities. Work usually is segregated by commodity area or function, and controlled in terms of difficulty, complexity, or responsibility. Assignments usually relate to stable or standardized segments of technical supply management operations; or to functions or subjects that are narrow in scope or limited in difficulty. The work generally involves individual case problems or supply actions. This work may require consideration of program requirements, together with specific variations in or from standardized guidelines. Assignments require (a) a good working knowledge of the governing supply systems, programs, policies, nomenclature, work methods, manuals, or other established guidelines; (b) an understanding of the needs of the organization serviced; and (c) analytical ability to define or recognize the dimension of the problems involved, to collect the necessary data, to establish the facts, and to take or recommend action based upon application or interpretation of established guidelines.

Occupation Title: Switchboard Operator/Receptionist Occupation Code: 01460 Job Description: This position greets visitors determines nature of visits and directs visitors to the appropriate persons. The Receptionist may also have other duties such as recording and transmitting messages, keeping records of calls placed and received, providing information to callers and visitors, making appointments, keeps a log of visitors and issues visitor passes. In this position, one may also work on computer and perform other routine clerical work that may occupy the major portion of the worker’s time.

Occupation Title: Travel Clerk I Occupation Code: 01531 Job Description Under close supervision or following specific procedures and detailed instructions, The Travel Clerk I arranges travel on one or two modes of transportation. Travel is usually recurrent by the same modes, carriers, routes and same major points of origin and destination, seldom involving special transportation privileges or requiring special allowances or planning for supplemental transportation facilities. When such services are required, they do not occur in such variety or with such frequency as to create problems of timing or coordination.

Occupation Title: Travel Clerk II Occupation Code: 01532 Job Description Travel usually involves the use of two or more modes of transportation. Information on carriers, modes and facilities is readily available since most carriers servicing the area maintain local facilities or publish information regularly. Single carriers or connecting carriers have schedules that are easily coordinated using readily obtainable timetables or guides.

Travel is frequently recurrent. A substantial number of problems arise because of rerouting, and there are often side trips requiring changes of transportation.

Travel is usually to areas accessible by direct line or established connecting points and normal modes of transportation. Travel is not always planned well in advance so there may be major problems of scheduling or accommodations. Travel involves special transportation privileges or special allowances and requires authorization or planning for supplemental or special transportation facilities, and when such services are required, they usually do not occur in such variety or with such frequency as to create major problems of timing or coordination.

Within general guidelines, employees select and apply appropriate travel guides, methods, techniques,and work sequences to effectively accomplish the work. The majority of assignments are performed without technical assistance, but unusually difficult travel situations or problem cases encountered during the course of the work are referred to the supervisor before decision or commitment. Review of work is for compliance with regulatory guides and program policies and for soundness of decisions and conclusions.

Occupation Title: Travel Clerk III Occupation Code: 01533

Job Description At this level, all major modes of transportation are used, as most individual trips involve combinations of more than one mode. Travel is varied, often not recurrent and periodically requires planning for relatively inaccessible intermediate or destination points. Routings are diverse and there is a necessity for frequent rerouting, re-planning, or rearranging, with many side trips requiring changes in modes of travel and creating substantial difficulty in routing and scheduling connections.

A substantial amount of travel involves special allowances or requires authorization and planning for supplementary or special transportation facilities. It is frequently difficult to obtain the required information.

The incumbent is characterized by independence of action, with very little instruction, guidance, and review, except for review of accomplishments of broad objectives and conformance to policy. The incumbent is viewed as the authority on travel matters, including the furnishing of advice and information to travelers, administrative officials and others; and has responsibility as the principal liaison with all elements, carriers, and facilities.

Occupation Title: Word Processor I Occupation Code: 01611 Job Description: Produces a variety of standard documents, such as correspondence, form letters, reports, tables and other printed materials. Work requires skill in typing; a knowledge of grammar, punctuation and spelling; and ability to use reference guides and equipment manuals. Performs familiar, routine assignments following standard procedures. Seeks further instructions for assignments requiring deviations from established procedures.

Occupation Title: Word Processor II Occupation Code: 01612

Job Description: Uses knowledge of varied and advanced functions of one software type, knowledge of varied functions of different types of software, or knowledge of specialized or technical terminology to perform such typical duties as: Editing and reformatting written or electronic drafts. Examples include:

Correcting function codes; adjusting spacing and formatting; and standardizing headings, margins, and indentations. Transcribing scientific reports, lab analyses, legal proceedings, or similar material from voice tapes or handwritten drafts.

Occupation Title: Word Processor III Occupation Code: 01613 Job Description: Requires both a comprehensive knowledge of word processing software applications and office practices and a high degree of skill in applying software functions to prepare complex and detailed documents. For example, processes complex and lengthy technical reports, which include tables, graphs, charts, or multiple columns. Uses either different word processing packages or many different style macros or special command functions. Independently completes assignments and resolves problems.

Occupation Title: Computer Operator I Occupation Code: 14041 Job Description: This is an entry-level position in the centralized operation of mainframe and micro-processing units. Sets up and operates computer peripheral devices, such as printers. Monitors the system for error messages and ensures efficiency. Performs routine preventative maintenance on equipment according to user manuals and installation standards. Submits job requests based on appropriate computer schedule. Observes operation of the computer to detect errors, machine stoppage or faulty output. Makes necessary adjustments or notifies supervisor of unusual or difficult problems with computer operations. May perform the role of Data Entry Operator, keying data and basic maintenance.

Develops and implements new processes and procedures when necessary.

Occupation Title: Computer Operator II Occupation Code: 14042 Job Description: This is intermediate level work in the operation of mainframe and micro-processing units. Perform all work of a Computer Operator I with a higher degree of judgment, discretion and technical expertise. Exercise judgment in troubleshooting hardware problems and in meeting performance objectives. Mentors and trains the Computer Operator I. Operates with minimum.

Occupation Title: Computer Operator III Occupation Code: 14043 Job Description: Perform all work of a Computer Operator II with a higher degree of judgment, discretion and technical expertise. Exercise judgment in responding to operation/production problems associated with an assigned shift. Receive and respond to customer questions/problems regarding on-line systems.

Participate in the training of Computer Operators and provide guidance and consultation as required.

Perform related work as required. Mentors the Computer Operator I and II. Observes operation of the computer to detect errors, machine stoppage or faulty output. Makes necessary adjustments or notifies supervisor of unusual or difficult problems with computer operations. May perform the role of Data Entry Operator, keying data and basic maintenance. Develops and implements new processes and procedures when necessary. Operates with minimum supervision and express discretionary authority.

Occupation Title: Computer Operator IV Occupation Code: 14044 Job Description: Perform all work of a Computer Operator III with a higher degree of judgment, discretion and technical expertise. Exercise judgment in responding to operation/production problems associated with an assigned shift. Receive and respond to customer questions/problems regarding on-line systems. Conducts training of Computer Operators and provide guidance and consultation as required. Perform related work as required. Mentors the Computer Operator I, II and III. Observes operation of the computer to detect errors, machine stoppage or faulty output. Makes necessary adjustments or notifies supervisor of unusual or difficult problems with computer operations. May perform the role of Data Entry Operator, keying data and basic maintenance.

Develops and implements new processes and procedures when necessary. Operates with minimum supervision and express discretionary authority. Acts as an intermediary with respect to upper management and the Computer support function.

Minimum Experience: 8 years

Occupation Title: Computer Operator V Occupation Code: 14045 Job Description: Perform all work of a Computer Operator IV with a higher degree of judgment, discretion and technical expertise. Exercise judgment in responding to operation/production problems associated with an assigned shift. Receive and respond to customer questions/problems regarding on-line systems. Conducts training of Computer Operators and provide guidance and consultation as required. Perform related work as required. Mentors the Computer Operator I, II and III. Observes operation of the computer to detect errors, machine stoppage or faulty output. Makes necessary adjustments or notifies supervisor of unusual or difficult problems with computer operations. May perform the role of Data Entry Operator, keying data and basic maintenance.

Develops and implements new processes and procedures when necessary. Operates with minimum supervision and express discretionary authority. Acts as an intermediary with respect to upper management and the Computer support function. Acts as a supervisor on an as needed basis.

Minimum Experience: 10 years

Occupation Title: Computer Programmer I Occupation Code: 14071 Job Description: Programmer includes providing software development and analysis to create Database management solutions and administration. Ability to provide reporting documents and live demonstrations of software projects to end users and other customers. Must demonstrate effective communication skills with business users and technical team members.

Occupation Title: Computer Programmer II Occupation Code: 14072

Job Description: Analyze, design, code, test and document programs and enhancements. Assist with defining and meeting business requirements. Prepare detailed software specifications. Utilize Mainframe COBOL. Java, C++ would be a plus. Provide program and system level estimates. Conduct code walkthroughs to assure quality of programs developed by other associates. Provide system support.

Mentor less-experienced programmer analysts. Assist with interviewing and selecting potential job candidates. Programmer includes providing software development and analysis to create Database management solutions and administration.

Occupation Title: Computer Programmer III Occupation Code: 14073 Job Description: The successful candidate must be able to perform the following:

1) be able to build and maintain Microsoft Access databases, construct data queries and generate analysis reports; 2) perform data analysis, data tracking, and quality assurance checks to assure data integrity and conformity to the data standards and file naming structures for various business systems; 3) develop and run complex queries for users related to the various business systems; 4) provide help desk support for business systems by logging and analyzing requests, researching the problem/request and recommending and implementing required technical expertise to solve the problem; 5) participate in action item meetings addressing issues, tracking, and documenting action items and resolutions of issues; 7) document and implement backup procedures for locally developed databases on shared drives; and 8) be responsible for developing and maintaining operational procedures documentation and knowledge base from problem/resolution documentation. Provide training to lower-level Computer Programmers.

Minimum Education Requirements: Associates

Occupation Title: Computer Programmer IV Occupation Code: 14074 Job Description: Must perform all of the duties of a level III operator with greater authority and expertise.

Must be able to build and maintain Microsoft Access databases, construct data queries and generate analysis reports; 2) perform data analysis, data tracking, and quality assurance checks to assure data integrity and conformity to the data standards and file naming structures for various business systems; 3) develop and run complex queries for users related to the various business systems; 4) provide help desk support for business systems by logging and analyzing requests, researching the problem/request and recommending and implementing required technical expertise to solve the problem; 5) participate in action item meetings addressing issues, tracking, and documenting action items and resolutions of issues; 7) document and implement backup procedures for locally developed databases on shared drives; and 8) be responsible for developing and maintaining operational procedures documentation and knowledge base from problem/resolution documentation. Provide training to lower-level Computer Programmers.

Minimum Education Requirements: Bachelors

Occupation Title: Computer Systems Analyst I Occupation Code: 14101 Job Description: At this level, initial assignments are designed to expand practical experience in applying systems analysis techniques and procedures. Provides several phases of the required systems analysis where the nature of the system is predetermined. Uses established fact finding approaches, knowledge of pertinent work processes and procedures, and familiarity with related computer programming practices, system software, and computer equipment. Carries out fact finding and analysis as assigned, usually of a single activity or a routine problem; applies established procedures where the nature of the system, feasibility, computer equipment and programming language have already been decided; may assist a higher level systems analyst by preparing the detailed specifications required by computer programmers from information developed by the higher level analyst, may research routine user problems and solve them by modifying the existing system when the solutions follow clear precedents.

When cost and deadline estimates are required, results receive closer review. The supervisor defines objectives, priorities, and deadlines.

Incumbents work independently; adapt guides to specific situations; resolve problems and deviations according to established practices; and obtain advice where precedents are unclear or not available.

Completed work is reviewed for conformance to requirements, timeliness, and efficiency. May supervise technicians and others who assist in specific assignments.

Minimum Experience: 3 years

Occupation Title: Computer Systems Analyst II Occupation Code: 14102 Job Description: Applies systems analysis and design skills in an area such as record keeping or scientific operation. A system of several varied sequences or formats is usually developed, e.g., develops systems for maintaining depositor accounts in a bank, maintaining accounts receivable in a retail establishment, maintaining inventory accounts in a manufacturing or wholesale establishment, or processing a limited problem in a scientific project. Requires competence in most phases of system analysis and knowledge of pertinent system software and computer equipment and of the work processes, applicable regulations, workload, and practices of the assigned subject-matter area.

Recognizes probable interactions of related computer systems and predicts impact of a change in assigned system.

Reviews proposals which consist of objectives, scope, and user expectations; gathers facts, analyzes data, and prepares a project synopsis which compares alternatives in terms of cost, time, availability of equipment and personnel, and recommends a course of action; and upon approval of synopsis, prepares specifications for development of computer programs. Determines and resolves data processing problems and coordinates the work with program, users, etc.; orients user personnel on new or changed procedures. May conduct special projects such as data element and code standardization throughout a broad system, working under specific objectives and bringing to the attention of the supervisor any unusual problems or controversies.

Occupation Title: Computer Systems Analyst III Occupation Code: 14103 Job Description: Applies systems analysis and design techniques to complex computer systems in a broad area such as manufacturing; finance management; engineering, accounting, or statistics; logistics planning; material management, etc. Usually, there are multiple users of the system, however, there may be complex one-user systems, e.g., for engineering or research projects.

Requires competence in all phases of systems analysis techniques, concepts, and methods and knowledge of available system software, computer equipment, and the regulations, structure, techniques, and management practices of one or more subject-matter areas. Input data usually come from diverse sources is responsible for recognizing probable conflicts and integrating diverse data elements and sources. Produces innovative solutions for a variety of complex problems. Maintains and modifies complex systems or develops new subsystems such as an integrated production scheduling, inventory control, cost analysis, or sales analysis record in which every item of each type is automatically processed through the full system of records. Guides users in formulating requirements; advises on alternatives and on the implications of new or revised data processing systems; analyzes resulting user project proposals, identifies omissions, and errors in requirements and conducts feasibility studies;

recommends optimum approach and develops system design for approved projects. Interprets information and informally arbitrates between system users when conflicts exist. May serve as lead analyst in a design subgroup, directing and integrating the work of one or two lower-level analysts, each responsible for several programs. Supervision and nature of review are like level II; existing systems provide precedents for the operation of new subsystems.

Occupation Title: Personal Computer Support Technician Occupation Code: 14160 Job Description: The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations. This technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

Occupation Title: Medical Record Clerk Occupation Code: 12160 Job Description: The Medical Record Clerk compiles, verifies, and files medical records of hospital or clinic patients and compiles statistics for use in reports and surveys, prepares folders and maintains records of newly admitted patients. MRC reviews contents of patients' medical record folders, assembles into standard order, and files according to established procedure, reviews inpatient and emergency room records to insure presence of required reports and physician's signatures, and routes incomplete records to appropriate personnel for completion or prepares reports of incomplete records to notify administration, checks list of discharged patients to ensure receipt of all current records, compiles daily and periodic statistical data, such as admissions, discharges, deaths, births and types of treatment rendered.

Occupation Title: Medical Record Technician Occupation Code: 12190 Job Description: The Medical Record Technician (Medical Record Administrator) maintains medical records of hospital and clinic patients, reviews medical records for completeness and accuracy, codes diseases, operations, diagnoses and treatments, compiles medical care and census data for statistical reports, and maintains indexes on patient, disease, operation, and other categories. The Medical Record Technician directs routine operation of medical record department, files, or directs Medical Record Clerk to file, patient records, maintains flow of medical records and reports to departments, and may assist medical staff in special studies or research.

Occupation Title: Shipping/Receiving Clerk Occupation Code: 21130 Job Description: Performs clerical and physical tasks in connection with shipping goods of the establishment in which employed and receiving incoming shipments. In performing day-to-day, routine tasks, follows established guidelines. In handling unusual non-routine problems, receives specific guidance from supervisor or other officials. May direct and coordinate the activities of other workers engaged in handling goods to be shipped or being received. Shipping duties typically involve the following: Verifying that orders are accurately filled by comparing items and quantities of goods gathered for shipment against documents; ensuring that shipments are properly packaged, identified with shipping information, and loaded into transporting vehicles; and preparing and keeping records of goods shipped, e.g., manifests, bills of lading. Receiving duties typically involve the following: Verifying the correctness of incoming shipments by comparing items and quantities unloaded against bills of lading, invoices, manifests, storage receipts, or other records; checking for damaged goods; insuring that goods are appropriately identified for routing to departments within the establishment; preparing and keeping records of goods received.

Occupation Title: Warehouse Specialist Occupation Code: 21410 Job Description: As directed, performs a variety of warehousing duties which require an understanding of the establishment's storage plan.