MAS - Revolutionary Solutions LLC - 47QRAA22D003U

SBA Certified 8(a), Women-Owned Small Business

ISO 9001:2015 Certified

10790 Parkridge Blvd., Suite 350, Reston, VA 20191 Office: 703-815-6200; www.rev-sols.com

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GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage! a menu-driven database system. The INTERNET address for GSA Advantage! is: GSAAdvantage.gov.

MULTIPLE AWARD SCHEDULE

CONTRACT NUMBER: 47QRAA22D003U

CONTRACT PERIOD: December 21, 2021 through December 20, 2026

CONTRACTOR:

Revolutionary Solutions, LLC.

6417 Colchester RD

Fairfax Station, VA 22039

703.815.6200 (telephone)

N/A (facsimile) www.rev-sols.com

CONTRACTOR POINT OF CONTACT FOR CONTRACT ADMINISTRATION:

Rosemarie A. Floyd Revolutionary Solutions, LLC.

6417 Colchester RD Fairfax Station, VA 22039 703-357-7836 (telephone)

N/A (facsimile) Rosemarie.Floyd@rev-sols.com

BUSINESS SIZE:

SBA 8(a), Women Owned Small Business

For more information on ordering go to the following website:

https://www.gsa.gov/schedules.

Current Through Modification No. PS-0007, effective April 23, 2025 http://www.rev-sols.com/ https://www.gsa.gov/schedules

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Contents 1a. Table of awarded special item number(s) with appropriate cross reference to item descriptions and awarded price(s)

1b. Identification of lowest priced model number and corresponding price for each awarded Special

Item Number:

1c. Identification of Services and Hourly Rates:

2. Maximum Order:

3. Minimum Order:

4. Geographic Coverage (delivery Area):

5. Point(s) of production (city, county, and state or foreign country):

6. Discount from list prices or statement of net price:

7. Quantity Discounts:

8. Prompt Payment Terms:

9 Foreign items (list items by country of origin):

10a. Time of Delivery (Contractor insert number of days):

10b. Expedited Delivery

10c. Overnight and 2-day delivery

10d. Urgent Requirements

11. F.O.B Points(s):

12a. Ordering Address(es):

12b. Ordering Procedures:

13. Payment address(es):

14. Warranty provision:

15. Export Packing Charges (if applicable):

16. Terms and conditions of rental, maintenance, and repair (if applicable):

17. Terms and conditions of installation (if applicable):

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable):

18b. Terms and conditions for any other services (if applicable):

19. List of service and distribution points (if applicable):

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20. List of participating dealers (if applicable):

21. Preventive maintenance (if applicable):

22a. Special Attributes such as Environmental Attributes (E.G., Recycled Content, Energy Efficiency, and/or Reduced Pollutants):

22b. Section 508 Compliance

23. Unique Entity Identifier (UEI) Number:

24. Notification regarding registration in System for Award Management (SAM) database:

Labor Category Descriptions

Hourly Rates

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MULTIPLE AWARD SCHEDULE (MAS)

Category: Professional Services Subcategory: H01. Business Administrative Services Subcategory

SIN 541611 Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services Provide operating advice and assistance on administrative and management issues. Examples include:

strategic and organizational planning, business process improvement, acquisition and grants management support, facilitation, surveys, assessment and improvement of financial management systems, financial reporting and analysis, due diligence in validating an agency's portfolio of assets and related support services, strategic financial planning, financial policy formulation and development, special cost studies, actuarial services, economic and regulatory analysis, benchmarking and program metrics, and business program and project management.

FSC/PSC Code: R408

Category: Professional Services Subcategory: H03. Financial Services Subcategory

SIN 541219 Budget and Financial Management Services Services include accounting, budgeting, and complementary financial services such as: transaction analysis, transaction processing, data analysis and summarization, technical assistance in devising new or revised accounting policies and procedures, classifying accounting transactions, special studies to improve accounting operations, assessment and improvement of budget formulation and execution processes, special reviews to resolve budget formulation or budget execution issues, and technical assistance to improve budget preparation or execution processes.

FSC/PSC Code: R703

Category: Office Management Subcategory: A08. Office Services Subcategory

SIN 561110 Office Administrative Services Includes a range of turnkey day-to-day office administrative support services, such as clerical/ secretarial functions, data entry, payroll administration, recordkeeping, travel preparation, scheduling, notetaking, meeting management, drafting memos/notes/letters, purchasing/requisitioning supplies, and logistics.

FSC/PSC Code: R699

SIN 54151S Information Technology Professional Services

IT Professional Services and/or labor categories for database planning and design; systems analysis, integration, and design; programming, conversion and implementation support; network services, data/records management, and testing.

The Contractor shall not resell IT Professional Services, except that IT professional services may only be resold in direct support of products that are authorized to be sold via the schedule contract, e.g. SIN 54151 - Software Maintenance Services that supports SIN 511210 - Software Licenses. (This does not include SINs within the IT Services Subcategory).

NOTE: Subject to Cooperative Purchasing PSC Code: DE10

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SIN OLM Order-Level Materials (OLM)

OLMs are supplies and/or services acquired in direct support of an individual task or delivery order placed against a Schedule contract or BPA. OLM pricing is not established at the Schedule contract or BPA level, but at the order level. Since OLMs are identified and acquired at the order level, the ordering contracting officer (OCO) is responsible for making a fair and reasonable price determination for all OLMs.

OLMs are procured under a special ordering procedure that simplifies the process for acquiring supplies and services necessary to support individual task or delivery orders placed against a Schedule contract or BPA. Using this new procedure, ancillary supplies and services not known at the time of the Schedule award may be included and priced at the order level.

OLM SIN-Level Requirements/Ordering Instructions:

OLMs are:

• Purchased under the authority of the FSS Program

• Unknown until an order is placed

• Defined and priced at the ordering activity level in accordance with GSAR clause 552.238-

115 Special Ordering

Procedures for the Acquisition of Order-Level Materials. (Price analysis for OLMs is not conducted when awarding the FSS contract or FSS BPA; therefore, GSAR 538.270 and 538.271 do not apply to OLMs)

• Only authorized for use in direct support of another awarded SIN.

• Only authorized for inclusion at the order level under a Time-and-Materials (T&M) or Labor-Hour (LH) Contract Line Item Number (CLIN)

• Subject to a Not To Exceed (NTE) ceiling price

OLMs are not:

• "Open Market Items"

• Items awarded under ancillary supplies/services or other direct cost (ODC) SINs (these items are defined, priced, and awarded at the FSS contract level)

OLM Pricing:

• Prices for items provided under the Order-Level Materials SIN must be inclusive of the

Industrial Funding Fee (IFF).

• The value of OLMs in a task or delivery order, or the cumulative value of OLMs in orders against a FSS BPA awarded under an FSS contract, cannot exceed 33.33%.

NOTE: When used in conjunction with a Cooperative Purchasing eligible SIN, this SIN is Cooperative Purchasing Eligible.

FSC/PSC Code: 0000

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CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross reference to item descriptions and awarded price(s).

SINs SIN Title

541611 Management and Financial Consulting, Acquisition and Grants, Management Support, and Business Program and Project Management Services

541219 Budget and Financial Management Services

561110 Office Administrative Services

54151S Information Technology Professional Services

OLM

Order-Level Materials (OLM)

1b. Identification of lowest priced model number and corresponding price for each awarded Special

Item Number:

Special Item Number Labor Category GSA Price with IFF

541611 Financial Analyst I $47.67

541219 Financial Analyst I $47.67

561110 Administrator $49.25

54151S Functional Specialist I $83.51

1c. Identification of Services and Hourly Rates:

Please see Pages 10 through 16, below.

2. Maximum Order:

541611, 541219, 561110 - $1,000,000 54151S - $500,000

3. Minimum Order:

$100.00

4. Geographic Coverage (delivery Area):

Domestic, 50 States, DC, Puerto Rico, and U.S. Territories

5. Point(s) of production (city, county, and state or foreign country):

Reston, Virginia

6. Discount from list prices or statement of net price:

The GSA Net Prices published on the GSA Advantage website reflect the fully burdened price. The

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7. Quantity Discounts:

Not Applicable

8. Prompt Payment Terms:

None

Information for Ordering Offices: Prompt Payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9 Foreign items (list items by country of origin):

Not Applicable

10a. Time of Delivery (Contractor insert number of days):

Specified on the Task Order

10b. Expedited Delivery.

The Contractor will insert the sentence “Items available for expedited delivery are noted in this price list.” under this heading. The Contractor may use a symbol of its choosing to highlight items in its price list that have expedited delivery:

Please contact the Contractor for availability and rates.

10c. Overnight and 2-day delivery.

The Contractor will indicate whether overnight and 2-day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2-day delivery:

Please contact the Contractor for availability and rates.

10d. Urgent Requirements.

The Contractor will note in its price list the “Urgent Requirements” clause of its contract and advise agencies that they can also contact the Contractor’s representative to effect a faster delivery:

Ordering Activities can contact the Contractor’s Representative for the purpose of requesting accelerated delivery to meet urgent requirements.

11. F.O.B Points(s):

Destination

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12a. Ordering Address(es):

Rosemarie A. Floyd

6417 Colchester RD Fairfax Station, VA 22039 703-357-7846 (telephone) N/A (facsimile) Rosemarie.Floyd@rev-sols.com

12b. Ordering Procedures:

See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es):

Finance Department

6417 Colchester RD Fairfax Station, VA 22039

703.815.6200 (telephone) N/A (facsimile) finance@rev-sols.com

14. Warranty provision:

Standard commercial warranty. All services shall be performed in a good and workmanlike manner.

15. Export Packing Charges (if applicable):

Not Applicable.

16. Terms and conditions of rental, maintenance, and repair (if applicable):

17. Terms and conditions of installation (if applicable):

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable):

18b. Terms and conditions for any other services (if applicable):

19. List of service and distribution points (if applicable):

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20. List of participating dealers (if applicable):

21. Preventive maintenance (if applicable):

22a. Special Attributes such as Environmental Attributes (E.G., Recycled Content, Energy Efficiency, and/or Reduced Pollutants):

22b. Section 508 Compliance

If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g.

contractor’s website or other location.) ICT accessibility standards can be found at:

https://www.Section508.gov/.

23. Unique Entity Identifier (UEI) Number:

RCFHV16M5JS8

24. Notification regarding registration in System for Award Management (SAM) database:

Contractor has a current registration in SAM.

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Special Item Number 541611, 541219, 561110

Labor Category Descriptions

Acquisition Specialist II

Develops repeatable acquisition processes and acquisition artifacts (e.g., requirements documents, statements of work, requests for proposals, source selection plans, risk management plans, engineering plans, and other documents as necessary). Provides acquisition support, including market analysis, comparative data, cost analysis, performance requirements, and rough orders of magnitude. Participates and assists in source selection, recommending evaluation factors, evaluations, and analyzing proposal-provided data/information. Knowledge of the Federal Acquisition Regulation (FAR). Excellent written and verbal communication skills.

Minimum Education – Bachelor’s Degree Minimum/General Experience – 7 years

Acquisition Specialist III

Develops repeatable acquisition processes and acquisition artifacts (e.g., requirements documents, statements of work, requests for proposals, source selection plans, risk management plans, engineering plans, and other documents as necessary). Provides acquisition support, including market analysis, comparative data, cost analysis, performance requirements, and rough orders of magnitude. Participates and assists in source selection, recommending evaluation factors, evaluations, and analyzing proposal-provided data/information. Extensive knowledge of the Federal Acquisition Regulation (FAR). Excellent written and verbal communication skills. Will perform almost all work independently in a senior level role that will likely include management, oversight, and training responsibilities. Will provide formal briefings and/or training to others. Will be responsible for exercising much latitude over the approach and implementation of taskings, developing original solutions, prioritizing workload, and making recommendations on overall strategies.

Minimum Education – Bachelor’s Degree Minimum/General Experience – 10 years

Compliance Specialist

Ensures that organizations comply with already established industry specifications, standards, regulations, and laws. Reviews operational practices and creates and enforces compliance plans. Develops, implements, and enforces policies and procedures that keep a company's products, processes, and physical sites operating in a legal and ethical manner.

Minimum Education – Bachelor’s Degree Minimum/General Experience – 5 years

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**Administrator

Experienced and proficient with a wide variety of graphic and office automation tools and produces documents without errors. Knowledgeable about typical organizational support and staff management tasks. Schedules and coordinates taskings and appointments, manages documents and files, reviews documents, and may provide specialized event support and planning.

Minimum Education – High School Diploma Minimum/General Experience – 2 years

**Executive Administrator

Provides multi-faceted administrative support and assistance to ensure effective use of an executive's time and productive interactions with staff and the public. Handles a wide range of administrative and support tasks and independently initiates and implements processes to manage projects, information, and people.

Manages the executive's schedule, meeting preparations, follow-up tasks, and complex travel arrangements. Conducts research and information gathering on behalf of the executive and prepares summaries and reports. Develops positive and strategic relationships at all levels of the organization. Uses discretion, judgement, and knowledge of the organization to facilitate the executive's activities and maintain confidentiality. May be responsible for directing and deploying support staff or other resources. Typically reports to an executive. Occasionally directs several aspects of the work and gains exposure to some of the complex tasks within the job function.

Minimum Education – Associate’s Degree Minimum/General Experience – 5 years

Financial Analyst I

Assists in preparing, coordinating, and documenting financial analysis projects. Provides analytical support for forward-looking financial and business-related projects. Assists in preparing forecasts and analysis of trends in manufacturing, sales, finance, general business conditions, and other related areas. Assists in financial forecasting and reconciliation of internal accounts.

Minimum/General Experience – 1 year

Financial Analyst II

Prepares, coordinates, and documents financial analysis projects, such as financial and expense performance, rate of return, depreciation, working capital, and investments. Provides analysis for forward-looking financial and business-related projects. Prepares forecasts and analysis of trends in manufacturing, sales, finance, general business conditions, and other related areas. Reconciles internal accounts.

Identifies trends and developments in competitive environments and presents findings to senior management. Gains exposure to some of the complex tasks within the job function.

Minimum/General Experience – 3 years

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Financial Analyst III

Prepares, coordinates, and documents financial analysis projects, such as financial and expense performance, rate of return, depreciation, working capital, and investments. Provides analysis for forward-looking financial and business-related projects. Prepares forecasts and analysis of trends in manufacturing, sales, finance, general business conditions, and other related areas. Identifies trends and developments in competitive environments and presents findings to senior management. Creates and analyzes monthly, quarterly, and annual reports, and ensures financial information has been recorded accurately. May conduct special financial and business-related studies and cooperates with other departments in the preparation of analyses. Contributes to moderately complex aspects of a project.

Minimum Education – Bachelor’s Degree.

Minimum/General Experience – 6 years

Program Manager

Coordinates and monitors the scheduling, pricing, and technical performance of programs. Negotiates and prepares contracts by considering financial conditions, resources, and contractual requirements. Ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to program from various departments. Ensures projects are completed on time and within budget. Acts as advisor to program team regarding projects, tasks, and operations.

Minimum/General Experience – 8 years

Project Analyst I

Collects data and prepares organization-wide project status analysis and reporting. Supports the Program

Management Office (PMO) that oversees the program and project control of an organization. Coordinates efforts to optimize cross-project resources. Assists individual project participants with resources and guidance for documentation, training, and best practices. Works on projects/matters of limited complexity in a support role.

Project Analyst II

Collects data and prepares organization-wide project status analysis and reporting. Supports the Program

Management Office (PMO) that oversees the program and project control of an organization. Coordinates efforts to optimize cross-project resources. Assists individual project participants with resources and guidance for documentation, training, and best practices. Participates in the financial auditing and assessment of completed projects and the development of future project roadmaps. Works complex project tasks within the job function.

Minimum/General Experience – 4 years

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Project Analyst III

Collects data and prepares organization-wide project status analysis and reporting. Supports the Program

Management Office (PMO) that oversees the program and project control of an organization. Coordinates efforts to optimize cross-project resources. Assists individual project participants with resources and guidance for documentation, training, and best practices. Participates in the financial auditing and assessment of completed projects and the development of future project roadmaps. Support is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project.

Project Manager

Manages a project from planning through delivery. Liaises between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, cost, and meeting plans are communicated. Utilizes appropriate tools to plan project timelines, tasks, milestones, and deadlines. Communicates schedule and changes to all stakeholders. Plans and facilitates project meetings to align the project team to methods and goals and to track project tasks. Prepares agendas, meeting notes, and project summaries. Monitors task completion status to identify at risk project tasks and to develop mitigation plans. Allocates resources, budgets, and hours to the project and adjusts allocations when necessary.

Senior Human Resources (HR) Specialist

Manages recruiting efforts, develops and delivers employee on-boarding, conducts benefits enrollment and tracking, and works with leadership to develop and cultivate an energetic and engaging employee experience. Creates, implements, and evaluates all HR department policies, procedures, and structures.

Manages health and life insurance programs, designs, and implements effective training and development plans, ensures that all employee records are maintained and updated with new hire information or changes in employment status, identifies the company's hiring needs and manages the recruitment process to ensure it runs smoothly, responds to employee queries, and resolves issues in a timely and professional manner.

Minimum/General Experience – 7 years

SharePoint Administrator

Plans, designs, implements, and supports information sharing and document collaboration processes utilizing Microsoft SharePoint and SharePoint-related technologies. Provides subject matter expertise in implementing the technical infrastructure and business rules and governance for enterprise deployments of SharePoint. Facilitates or conducts envisioning sessions by identifying candidate business processes and data for conversion to SharePoint. May design and develop custom SharePoint applications and integrations using Microsoft design and development tools and third-party applications.

Minimum/General Experience – 10 years

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Subject Matter Expert I

Initiates, supervises, and/or develops requirements from a project’s inception to conclusion for complex to extremely complex programs. Provides strategic advice, technical guidance, and expertise to program and project staff. Provides detailed analysis, evaluation, and recommendations for improvements, optimization development, and/or maintenance efforts for client-specific or mission critical challenges/issues. Consults with client to define need or problem, supervises studies, and leads surveys to collect and analyze data to provide advice and recommend solutions.

Minimum/General Experience – 8 years

Subject Matter Expert II

Consults on highly specialized, leading-edge technologies and methodologies. Initiates, supervises, and/or develops requirements from a project’s inception to conclusion for complex to extremely complex programs.

Provides strategic advice, technical guidance, and expertise to program and project staff. Provides detailed analysis, evaluation, and recommendations for improvements, optimization development, and/or maintenance efforts for client-specific or mission critical challenges/issues. Consults with client to define need or problem, supervises studies, and leads surveys to collect and analyze data to provide advice and recommend solutions. Performs cost/benefit analysis and provides recommendations.

Minimum Education – Bachelor’s Degree Minimum/General Experience – 10 years

**Technical Writer I

Collects and interprets technical data or information and coordinates layout for publication. Creates and publishes technical documentations and manuals. Additional administrative responsibilities include document tracking, filing, and knowledge management. Ensures correct grammar, format, style, and logic while using a variety of word processing, spreadsheet, and graphics tools. Edits narratives and graphic products to identify and correct typographical and grammatical errors, and to identify logical inconsistencies that may require author attention.

Minimum Education – Associate’s Degree Minimum/General Experience – 2 years

**Technical Writer II

Able to understand engineering and business information and communicate the information in standard documents for coordinated reviews and approval. Additional administrative responsibilities include document tracking, filing, and knowledge management. Explains technical data and information in styles that are tailored for specific audiences (non-technical and technical). Ensures correct grammar, format, style, and logic while using a variety of word processing, spreadsheet, and graphics tools. Gathers and converts data into a written narrative. Elicits, defines, refines, and traces documentation requirements of a business and technical nature. Edits narratives and graphic products to identify and correct typographical and grammatical errors, and to identify logical inconsistencies that may require author attention.

Business Analyst I

Assist in gathering and documenting business requirements from stakeholders to identify business needs and technical solutions. Support the analysis of current business processes and identify areas for improvement. Collaborate with project managers, developers, and other stakeholders to define project scope, goals, and deliverables. Help translate business requirements into functional specifications for IT

P a g e | 15 systems and solutions. Participate in the design and implementation of new IT systems or enhancements to existing systems. Conduct data analysis and generate reports to assist with decision-making and project tracking. Assist in testing and validating IT systems to ensure they meet business requirements. Support the preparation of user manuals, documentation, and training materials. Monitor and report on project progress, identifying risks and issues as they arise. Provide ongoing support for business users and assist with troubleshooting and resolving issues. Participate in meetings and communicate with stakeholders to ensure that business needs are understood and addressed.

Business Analyst II

Lead the analysis of business processes, identifying areas for improvement and proposing technical solutions. Work closely with stakeholders to gather, document, and refine detailed business requirements and translate them into functional specifications for IT systems. Analyze and prioritize business needs, ensuring that proposed solutions align with business goals and objectives. Collaborate with IT teams to design and implement solutions, ensuring technical feasibility and alignment with business needs. Conduct thorough data analysis, create reports, and provide actionable insights to support decision-making. Manage requirements traceability throughout the project lifecycle, ensuring that solutions meet business expectations. Conduct user acceptance testing (UAT) to validate the functionality of developed solutions and ensure they meet business requirements. Develop and maintain documentation including business requirements, user stories, workflows, and system specifications. Act as a liaison between business stakeholders and technical teams, facilitating clear communication and understanding. Assist in the development of project plans, timelines, and risk assessments for IT projects. Provide ongoing support and troubleshooting assistance to business users post-implementation.

Business Analyst III

Lead and manage the end-to-end business analysis process for large-scale and complex IT projects.

Collaborate with senior business stakeholders and technical teams to gather, refine, and document comprehensive business requirements and technical specifications. Evaluate and analyze existing business processes and systems to identify opportunities for optimization and process improvements.

Develop detailed business cases, cost-benefit analyses, and risk assessments to support decision-making for new IT solutions. Ensure that business requirements are clearly defined, prioritized, and aligned with the organization’s strategic objectives. Facilitate workshops, meetings, and presentations to engage stakeholders and ensure effective communication across teams. Work closely with IT teams to ensure technical solutions meet business needs and are implemented on time and within budget.

Oversee and coordinate user acceptance testing (UAT), ensuring that the developed solution meets defined business requirements. Provide leadership and mentorship to junior Business Analysts, offering guidance on methodologies, tools, and techniques. Drive continuous improvement initiatives, leveraging business analysis tools and methodologies to enhance operational efficiency and business performance.

Serve as a subject matter expert (SME) on business analysis best practices, IT solutions, and industry trends. Act as a liaison between business units and IT, managing expectations and ensuring successful project outcomes. Monitor project progress, resolve issues, and mitigate risks to ensure timely delivery of high-quality solutions. Develop and maintain project documentation, including detailed requirements, process flows, use cases, and system specifications.

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Data Analyst I

Assist in collecting, organizing, and analyzing large datasets from multiple sources to provide insights into business operations and IT systems. Work with team members to clean and preprocess data, ensuring accuracy, consistency, and completeness. Generate regular and ad-hoc reports, dashboards, and visualizations to support business stakeholders. Support data validation efforts, ensuring that data meets business requirements and is properly formatted for analysis. Collaborate with cross-functional teams to understand business needs and help translate them into data-driven solutions. Assist in the development and maintenance of databases, data pipelines, and data models. Conduct basic statistical analysis to identify trends, patterns, and anomalies in data. Monitor data quality and ensure data integrity across systems and platforms. Provide data support to IT and business teams for decision-making and project tracking. Assist with preparing data for presentations and reports, making complex data easy to understand for non-technical stakeholders. Participate in the documentation of data processes, procedures, and methodologies. Stay up to date with industry best practices and emerging technologies in data analytics and IT.

Data Analyst II

Collect, clean, and organize large datasets from multiple sources to ensure data quality, accuracy, and consistency. Analyze data trends, patterns, and anomalies to provide insights and support business decisions. Develop and maintain data models, reports, dashboards, and visualizations to present findings clearly and effectively. Use advanced analytical techniques such as statistical analysis, predictive modeling, and data mining to identify key business opportunities. Collaborate with business stakeholders and IT teams to understand data requirements and translate them into actionable insights. Support the design and implementation of data pipelines, ensuring smooth data flow between systems and tools.

Perform ad-hoc analyses to support business initiatives and project tracking. Monitor data integrity and recommend improvements to data management practices and processes. Assist in the preparation of presentations and reports to communicate data insights to stakeholders at all levels of the organization.

Continuously evaluate emerging data tools, technologies, and industry trends to enhance analytics capabilities. Provide mentorship and guidance to junior data analysts and collaborate with cross-functional teams to achieve business objectives. Ensure compliance with data privacy and security standards while working with sensitive information.

Data Analyst III

Lead data analysis efforts on large-scale, complex projects to deliver actionable insights that support business strategy and decision-making. Design and implement advanced data models, reports, dashboards, and visualizations to present key performance metrics and trends. Analyze and interpret

P a g e | 17 large datasets to identify patterns, trends, and correlations that drive business improvements. Provide expert guidance on data management, data governance, and data quality best practices to ensure data accuracy and integrity across systems. Lead efforts to design and optimize data pipelines, integrating data from various internal and external sources to create cohesive datasets. Collaborate with business leaders and stakeholders to understand their needs and translate those into data-driven solutions. Drive the development and use of advanced analytical techniques such as machine learning, predictive analytics, and statistical modeling to uncover deeper insights. Mentor and guide junior data analysts in best practices, methodologies, and tools to build team expertise and foster growth. develop and maintain best practices for data collection, transformation, and analysis to ensure consistency across all data analysis processes. Lead efforts to implement and maintain business intelligence tools, ensuring that data insights are easily accessible and actionable across the organization. Provide recommendations to senior management on process improvements, cost reductions, and opportunities for innovation based on data analysis. Communicate complex data findings and insights to senior executives and non-technical stakeholders in a clear, concise, and actionable manner. Stay up to date with industry trends, emerging data tools, technologies, and best practices to continuously enhance the organization's data analytics capabilities. Ensure compliance with data privacy and security standards, including regulations like

GDPR, when handling sensitive data.

Database Administrator I

Assist in the installation, configuration, and maintenance of databases, ensuring proper performance, availability, and security. Monitor database performance and troubleshoot issues as they arise. Help with database backups, restoration, and disaster recovery planning. Assist in database tuning and optimization for better performance. Perform routine database maintenance tasks, including updating and patching systems. Collaborate with development teams to optimize database queries and processes.

Support data migration and database integration efforts. Ensure data integrity and security by implementing appropriate measures and compliance protocols. Document database configurations, procedures, and system changes.

Database Administrator II

Manage and maintain the organization’s databases, including performance tuning, security management, and troubleshooting. Perform database backups, restore operations, and implement disaster recovery plans. Optimize database performance, including query optimization and indexing. Design and implement database structures, including tables, indexes, and schemas. Support the development and integration of new database systems and applications. Collaborate with application developers to optimize database access and support business applications. Maintain database documentation, including schema diagrams, maintenance schedules, and configurations. Ensure database security by implementing access controls and security protocols. Provide support for data migration, replication, and database

P a g e | 18 synchronization. Monitor database health and perform regular audits to ensure compliance with best practices.

Database Administrator III

Lead the design, implementation, and management of high-performance and scalable database solutions. Manage and monitor the organization’s databases to ensure high availability, performance, and security. Oversee database backup, disaster recovery, and failover strategies, ensuring data protection and business continuity. Provide expertise in database tuning, query optimization, and indexing strategies to enhance performance. Lead database integration and migration projects, ensuring smooth transitions and minimal downtime. Collaborate with cross-functional teams, including developers, system administrators, and business analysts, to design and implement database solutions. Implement and maintain database security protocols, ensuring data integrity and compliance with regulations.

Troubleshoot and resolve complex database issues, including performance bottlenecks, data corruption, and application failures. Mentor and train junior DBAs, helping to improve team knowledge and skills.

Stay up-to-date with the latest database technologies, tools, and industry best practices.

Functional Specialist I

Responsible for applying expertise in industry, process, or technology areas to support the execution of key organizational initiatives. Assist in the planning and management of information systems project teams, as well as the design and implementation of new organizational structures. Contributes to the conceptual design and development of training curricula, and helping organizations align their vision and strategy with core human resource and business processes. Leads clients through the streamlining, reengineering, and transformation of business processes, while developing and executing project budgets. The role focuses on routine tasks and operates under the supervision of higher-level specialists.

Functional Specialist II

Responsibilities may include: Plan and manage the work of information systems project teams, Design and implement new organization structures, conceptual design and development of training curricula, Assist an organization to translate its vision and strategy into core human resource and business process, Lead clients through streamlining, reengineering and transforming business processes, Develop and execute project budgets The role performs more varied and difficult tasks compared to Level I, yet has less autonomy than Level III.

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Programmer I

Assist in the design, coding, and testing of software applications and systems.

Write clean, maintainable, and efficient code in programming languages such as Java, C#, Python, or

JavaScript. Collaborate with senior developers to troubleshoot and debug software issues. Participate in code reviews to ensure quality and adherence to best practices. Write and maintain technical documentation for code and software systems. Perform unit testing and assist in integration testing.

Participate in the development of software features according to project requirements. Assist in the maintenance and enhancement of existing software applications. Continuously learn and apply new programming techniques and technologies.

Programmer II

Develop, test, and maintain software applications and systems, ensuring they meet business requirements and technical specifications. Write efficient, scalable, and maintainable code in languages such as Java, C#, Python, or JavaScript. Participate in system design, architecture planning, and technical decision-making. Collaborate with project managers, business analysts, and other stakeholders to ensure software solutions meet business needs. Conduct code reviews and provide feedback to junior developers to ensure quality and adherence to best practices. Troubleshoot and resolve technical issues, bugs, and performance problems. Write and maintain technical documentation for system designs, code, and user guides. Participate in the deployment and integration of software applications into production environments. Continuously improve programming skills and stay updated with emerging technologies and industry trends.

Programmer III

Lead the design, development, and implementation of large-scale, complex software applications and systems. Write high-quality, efficient, and maintainable code in languages such as Java, C#, Python, or

JavaScript. Architect and design software systems, databases, and APIs that are scalable, secure, and optimized for performance. Review and improve existing software code to increase efficiency, scalability, and functionality. Work closely with business stakeholders to gather requirements and translate them into technical solutions. Provide mentorship and guidance to junior and mid-level developers, fostering professional growth and development. Ensure adherence to best practices, coding standards, and software development methodologies. Lead the troubleshooting and resolution of critical software issues, bugs, and performance bottlenecks. Manage software deployment, integration, and release processes in coordination with cross-functional teams. Stay current with emerging technologies, tools, and industry trends and evaluate their potential to improve development processes. Drive continuous improvement efforts within the development team, including automation, testing, and process optimization.

Minimum Education – Bachelor’s Degree

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IT Subject Matter Expert I

Provide basic support for specialized IT systems and applications, including troubleshooting issues and escalating complex problems as needed. Assist in implementing IT solutions and providing guidance on best practices for the systems and technologies you specialize in. Work closely with senior SMEs and other IT professionals to develop and maintain technical documentation for systems, processes, and solutions. Collaborate with IT teams and business stakeholders to understand the needs and requirements for system improvements or issue resolution. Participate in system updates, upgrades, and troubleshooting to ensure the optimal functioning of systems. Stay updated on emerging technologies and trends in your area of expertise. Support training initiatives by assisting in the creation of materials and documentation for end-users and team members.

IT Subject Matter Expert II

Serve as a subject matter expert for specialized IT systems, tools, or processes, offering technical guidance and support to both IT and business teams. Analyze and troubleshoot complex technical issues, providing solutions that enhance system performance, security, and usability. Develop and implement strategies for optimizing IT solutions and ensuring they meet business requirements. Lead or participate in system upgrades, migrations, and integrations, ensuring smooth transitions and minimal downtime.

Work closely with stakeholders to define and implement new IT solutions that align with business goals.

Review, create, and update technical documentation to ensure that all systems and processes are well-documented for future reference. Mentor junior IT team members, providing guidance on best practices, technical approaches, and problem-solving techniques. Stay informed about industry trends and emerging technologies, assessing their potential impact and benefits for the organization. Ensure compliance with security protocols, regulations, and standards within your area of expertise.

Minimum/General Experience – 10 years

IT Subject Matter Expert III

Lead the strategy, design, and implementation of specialized IT solutions that align with business objectives and organizational needs. Provide expert-level guidance and support for complex technical issues, ensuring the optimization, scalability, and security of IT systems. Lead cross-functional teams in system integration, migration, and upgrades, ensuring that projects are completed on time, within scope, and with minimal risk. Identify opportunities for innovation, process improvement, and cost-efficiency within your specialized domain. Serve as the primary point of contact for all issues related to your area of expertise, providing guidance to senior management and technical teams. Develop and implement IT policies, procedures, and standards to ensure systems are secure, reliable, and compliant with regulations. Mentor and develop junior and mid-level SMEs, fostering a culture of continuous improvement and knowledge sharing. Conduct in-depth research and analysis to stay ahead of emerging technologies and industry trends, identifying ways to leverage them within the organization. Communicate

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Minimum/General Experience – 12 years

IT Technical Writer

Develop, write, and maintain technical documentation for software applications, systems, and IT processes, including user guides, API documentation, system manuals, and troubleshooting guides.

Collaborate with software developers, engineers, and IT specialists to gather and understand technical information to accurately document IT solutions. Organize and structure technical content in a logical and clear manner to ensure ease of use for various audiences (e.g., technical staff, non-technical users).

Update and revise existing documentation to reflect changes, updates, and new features of IT systems or software products. Ensure all technical documents comply with company standards, guidelines, and quality assurance processes. Work with cross-functional teams to obtain technical details and clarify technical content when necessary. Create and maintain an internal knowledge base and documentation repositories for IT systems, workflows, and troubleshooting solutions. Edit and proofread documentation for clarity, grammar, and consistency. Ensure that all documents are consistent in style, tone, and format.

Manage and prioritize multiple documentation projects and meet deadlines.

IT Program Manager

Lead and manage large-scale IT programs, ensuring that all projects within the program are executed efficiently and deliver high-quality results. Define program objectives, timelines, scope, and deliverables in alignment with business goals. Work closely with project managers, technical teams, and other stakeholders to ensure that project tasks are completed on time, within scope, and on budget. Identify and manage risks, issues, and dependencies across the program and ensure that mitigation strategies are in place. Establish and maintain program governance frameworks, ensuring consistent and transparent reporting of progress to stakeholders. Collaborate with internal teams and external vendors to ensure seamless delivery of program components. Lead cross-functional teams and foster collaboration between departments to ensure successful program outcomes. Develop and maintain program documentation, including detailed plans, schedules, and progress reports. Monitor and track program performance, using key performance indicators (KPIs) and metrics to measure success and identify areas for improvement. Manage budgets, resources, and timelines for multiple concurrent projects within the program. Act as the primary point of contact for program-related communications and serve as a liaison between stakeholders, including senior leadership and business units. Ensure adherence to industry standards, best practices, and IT governance frameworks throughout the program lifecycle. Continuously evaluate and refine processes to improve efficiency and effectiveness in program delivery.

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IT Project Manager

Plan, initiate, and manage IT projects, ensuring they are delivered on time, within scope, and within budget. Define project scope, goals, and deliverables in collaboration with business stakeholders and technical teams. Develop detailed project plans, including schedules, resource allocation, and milestones, and ensure effective project execution. Coordinate with cross-functional teams, including developers, IT staff, business analysts, and external vendors, to ensure all project tasks are completed on time. Monitor and track project progress using project management software (e.g., Microsoft Project, JIRA, Asana, Trello) and provide regular updates to stakeholders. Identify project risks and issues, develop mitigation strategies, and ensure they are effectively managed. Facilitate project meetings, including kickoffs, status updates, and reviews, ensuring clear communication across all team members. Manage project budgets, ensuring that resources are allocated effectively and within financial constraints. Ensure that all project deliverables meet quality standards and align with business requirements. Maintain clear and comprehensive project documentation, including project plans, reports, and other related materials.

Develop and maintain positive relationships with stakeholders, vendors, and team members to ensure alignment and collaboration throughout the project lifecycle. Ensure adherence to IT governance and industry best practices, including security, compliance, and quality assurance standards. Lead post-project reviews to assess successes, challenges, and lessons learned, and contribute to process improvements for future projects.

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CRITERIA FOR EXPERIENCE/EDUCATION SUBSTITUTIONS

Due to the availability or limitation of education, occasionally, substitution of experience (as referenced below) for a professional labor type with additional years of experience will be provided to the Federal Agency when responding to their requirements.