MAS - Xotech L.L.C. - 47QRAA21D005B

GSA Federal Supply Schedule, Price List and Catalog

Multiple Award Schedule

Contract Number: 47QRAA21D005B

MULTIPLE AWARD SCHEDULE

Federal Supply Group: Professional Services

Contract number: 47QRAA21D005B

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov

Contract Period: 5/6/2021 – 5/5/2026

XOtech, LLC

150 Howell Road Suite B

Tyrone, GA 30290

Office: (770) 632-7219

FAX: (770) 632-1298

Website: http://www.XOtech-LLC.com

Contract administration source: Jessica Tejada, Director of Contracts

Email: Jessica.Tejada@XOtech-LLC.com

Business Size: Small Business, VOSB, SDVOSB

Prices Shown Herein are Net (discount deducted)

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Pricelist

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system.

The Internet address for GSA Advantage!TM is:http://www.gsaadvantage.gov.

http://www.xotech-llc.com/ mailto:Jessica.Tejada@XOtech-LLC.com http://www.gsaadvantage.gov/

Last updated: July 26, 2022

TABLE OF CONTENTS

1.0 COMPANY OVERVIEW

2.0 CORE FUNCTIONAL AREAS

3.0 COMPANY DEMOGRAPHICS

4.0 CUSTOMER INFORMATION

5.0 GOVERNMENT FACILITY RATES – EXEMPT GSA LABOR CATEGORIES

6.0 GOVERNMENT FACILITY RATES – NON-EXEMPT GSA LABOR CATEGORIES

7.0 SERVICE CONTRACT LABOR STANDARDS (SCLS) MATRIX

8.0 COMMERCIAL JOB TITLE DESCRIPTIONS (EXEMPT)

8.1 Applications Programmer, Junior

8.2 Applications Programmer

8.3 Application Programmer, Senior

8.4 Database Management Specialist

8.5 Database Management Specialist, Senior

8.6 Database Conversion Specialist

8.7 Foreman, Site

8.8 Functional Analyst I

8.9 Functional Analyst II

8.10 Functional Analyst III

8.11 Functional Analyst IV

8.12 Functional Analyst V

8.13 Help Desk Manager

8.14 Help Desk Specialist

8.15 Information Engineer

8.16 Logistics Management Specialist I

8.17 Logistics Management Specialist II

8.18 Logistics Management Specialist III

8.19 Logistics Management Specialist IV

8.20 Logistics Management Specialist V

8.21 Network Technician

8.22 Network Technician, Senior

8.23 Program Manager

8.24 Project Manager

8.25 Quality Assurance Manager

8.26 Quality Assurance Specialist

8.27 Software Engineer

8.28 Subject Matter Expert (SME) I

8.29 Subject Matter Expert (SME) II

8.30 Subject Matter Expert (SME) III

8.31 Systems Administrator

8.32 Systems Administrator, Senior

9.0 COMMERCIAL JOB TITLE DESCRIPTIONS (NON-EXEMPT)

9.1 Administrative Specialist II **

9.2 Communications Network Manager **

9.3 Communications Specialist **

9.4 Computer Security Systems Specialist I **

9.5 Computer Security Systems Specialist II **

9.6 Computer Security Systems Specialist III **

9.7 Computer Specialist (Operator), Junior**

9.8 Computer Specialist (Operator) **

9.9 Computer Systems Analyst I **

9.10 Computer Systems Analyst II **

9.11 Computer Systems Analyst III **

9.12 Drafter/Artist **

9.13 Instructor **

9.14 Instructor, Senior **

9.15 Storage Operations Specialist **

9.16 Technical Writer/Editor **

9.17 Technician, Maintenance **

9.18 Technician, Transportation **

10.0 COMMERCIAL LABOR CATEGORIES AND GUARANTEES

11.0 EQUIVALENCIES CHART

1.0 COMPANY OVERVIEW

XOtech, LLC is a well-known Defense Contractor and Service Disabled, Veteran Owned Small Business

(SDVOSB) located in Tyrone, GA, just south of Atlanta. XOtech’s focus is providing logistics and knowledge management expertise at strategic, operational and tactical levels for a variety of

Department of Defense agencies.

Comprised predominately of Army veterans, most of whom are senior NCOs and warrant officers, XOtech provides a highly skilled workforce at multiple sites throughout CONUS that specializes in providing subject matter expertise in; property accountability, asset visibility, distribution management, warehousing, supply, equipment maintenance, log AIS support, excess management, deployment/redeployment support and Enterprise Resource Program design, testing, fielding, training and support to its customers.

2.1 CORE FUNCTIONAL AREAS

Logistics Providers o Maintenance - Field and Sustainment o Maintenance Management o Warehousing / COSIS o Transportation o Supply o Log STAMIS Support o Property Management

Distribution Management o Materiel Integration o Asset Visibility o Redistribution o Excess Management / Disposal

Software & Systems Engineering

Knowledge Management o Data Analysis o Integrated Master Scheduling

Bio-Medical Equipment Storage and Repair

GCSS-Army Support o Design Implementation o Data Preparation o Fielding/Training o Base Operating Support Integration o Information Technology Support o Current Operations Support

3.1 COMPANY DEMOGRAPHICS

Service Disabled Veteran Owned Small Business

DUNS Number: 090102646

UEI: UCTTB9MTNU77

CAGE Code: 1YH47

System for Award Management (SAM) Registered

4.0 CUSTOMER INFORMATION

1a. Special Item Numbers (SIN) Awarded:

SINs Recovery SIN Title

OLM OLMRC Order-Level Materials

541614SVC 541614SVCRC Supply and Value Chain Management

561210FAC 561210FACRC Facilities Maintenance and Management

541614 541614RC Deployment, Distribution and Transportation Logistics Services

611430 611430RC Professional and Management Development Training

1b. Identification of the lowest priced labor rate: Communications Specialist, $43.36/hr. based on

Year 1 (May 6, 2021 – May 5, 2022). This price applies to all SINs at all U.S. locations. Hourly rates for these positions are located in the tables on pages 5-7.

1c. Proposing Hourly Rates: XOtech is proposing hourly rates. Descriptions of all corresponding commercial job titles, to include experience, functional responsibility and education for these types of employees or subcontractors, are provided on pages 9-29 of this price list.

2. Maximum order: $1,000,000

3. Minimum order: $100

4. Geographic coverage: Worldwide

5. Point of production: Tyrone, GA USA

6. Discount from list prices or statement of net price: Government Net Prices (discounts already deducted.)

7. Quantity discounts: None.

8. Prompt payment terms: Information for Ordering Terms: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions. Net 30 days.

9. Foreign items: Not Applicable.

10a. Time of delivery: Contact Contractor.

10b. Expedited Delivery: Contact Contractor.

10c. Overnight and 2-day delivery: Contact Contractor.

10d. Urgent Requirements: Contact Contractor.

11. F.O.B. point: Destination

12a. Ordering address:

XOtech LLC

150 Howell Road, Suite B Tyrone, GA 30290

12b. Ordering procedures: For supplies and services, the ordering procedures, information on

Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR)

8.405-3.

13. Payment address:

XOtech LLC ATTN: Accounts Receivable

150 Howell Road, Suite B

Tyrone, GA 30290

14. Warranty provision: Standard Commercial Warranty Terms and Conditions.

15. Export packing charges, if applicable: Not Applicable.

16. Terms and conditions of rental, maintenance, and repair (if applicable): Not Applicable.

17. Terms and conditions of installation (if applicable): Not Applicable.

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): Not Applicable

18b. Terms and conditions for any other services (if applicable): Not Applicable.

19. List of service and distribution points (if applicable): Not Applicable.

20. List of participating dealers (if applicable): Not Applicable.

21. Preventive maintenance (if applicable): Not Applicable.

22a. Special attributes such as environmental attributes: Not Applicable.

22b. Section 508 compliance: Not Applicable.

23. Unique Entity Identifier (UEI) number: UCTTB9MTNU77

24. XOtech is registered and active in the System for Award Management (SAM) database.

5.0 GOVERNMENT FACILITY RATES – EXEMPT GSA LABOR CATEGORIES

Year 1 Year 2 Year 3 Year 4 Year 5

Rates good through: 5/6/2021-

5/5/2022

5/6/2022-

5/5/2023

5/6/2023-

5/5/2024

5/6/2024-

5/5/2025

5/6/2025-

5/5/2026

Applications Programmer, Junior $57.68 $58.95 $60.25 $61.57 $62.93

Applications Programmer $68.83 $70.34 $71.89 $73.47 $75.09

Applications Programmer, Senior $85.13 $87.00 $88.92 $90.87 $92.87

Data Base Mgmt. Spec. $71.66 $73.24 $74.85 $76.50 $78.18

Data Base Mgmt. Spec., Senior $84.06 $85.91 $87.80 $89.73 $91.71

Data Conversion Spec. $79.34 $81.09 $82.87 $84.69 $86.56

Foreman, Site $68.62 $70.13 $71.67 $73.25 $74.86

Functional Analyst I $62.76 $64.14 $65.55 $66.99 $68.47

Functional Analyst II $68.67 $70.18 $71.73 $73.31 $74.92

Functional Analyst III $76.69 $78.38 $80.10 $81.87 $83.67

Functional Analyst IV $80.36 $82.13 $83.93 $85.78 $87.67

Functional Analyst V $89.79 $91.76 $93.78 $95.84 $97.95

Help Desk Manager $71.13 $72.70 $74.29 $75.93 $77.60

Help Desk Specialist $62.76 $64.14 $65.55 $66.99 $68.47

Information Engineer $97.69 $99.84 $102.04 $104.28 $106.58

Logistics Mgmt. Specialist I $66.67 $68.14 $69.64 $71.17 $72.74

Logistics Mgmt. Specialist II $75.58 $77.24 $78.94 $80.68 $82.45

Logistics Mgmt .Specialist III $79.06 $80.80 $82.58 $84.40 $86.25

Logistics Mgmt. Specialist IV $84.14 $85.99 $87.88 $89.82 $91.79

Logistics Mgmt. Specialist V $91.46 $93.48 $95.53 $97.63 $99.78

Network Technician $59.49 $60.80 $62.14 $63.51 $64.90

Rates good through:

5/6/2021-

5/5/2022

5/6/2022-

5/5/2023

5/6/2023-

5/5/2024

5/6/2024-

5/5/2025

5/6/2025-

5/5/2026

Network Technician, Senior $71.13 $72.70 $74.29 $75.93 $77.60

Program Manager $111.84 $114.30 $116.82 $119.39 $122.01

Project Manager $93.25 $95.30 $97.40 $99.54 $101.73

Quality Assurance Manager $84.14 $85.99 $87.88 $89.82 $91.79

Quality Assurance Spec $67.38 $68.86 $70.38 $71.92 $73.51

Software Engineer $85.13 $87.00 $88.92 $90.87 $92.87

Subject Matter Expert (SME) I $76.69 $78.38 $80.10 $81.87 $83.67

Subject Matter Expert (SME) II $80.36 $82.13 $83.93 $85.78 $87.67

Subject Matter Expert (SME) III $109.47 $111.88 $114.34 $116.86 $119.43

Systems Administrator $71.13 $72.70 $74.29 $75.93 $77.60

Systems Administrator, Senior $76.71 $78.40 $80.12 $81.89 $83.69

6.0 GOVERNMENT FACILITY RATES – NON-EXEMPT GSA LABOR CATEGORIES

SCLS Labor categories are listed below. Prices shown are ceiling rates based on D.O.L. WD # 15-4195, Revision 13, December 21, 2020 for Monmouth and Ocean Counties, NJ. For those task/delivery orders quoted on that area outside of the ceiling rate location, the prices offered will be discounted accordingly for the area of performance.

Rates good through:

5/6/2021- 5/5/2022

5/6/2022- 5/5/2023

5/6/2023- 5/5/2024

5/6/2024-

5/5/2025

5/6/2025-

5/5/2026

Administrative Specialist II ** $57.17 $58.43 $59.71 $61.03 $62.37

Communications Network Mgr. ** $72.28 $73.87 $75.50 $77.16 $78.86

Communications Specialist ** $43.36 $44.31 $45.29 $46.29 $47.30

Computer Security Sys. Spec. I ** $67.86 $69.36 $70.88 $72.44 $74.04

Computer Security Sys. Spec. II ** $74.75 $76.39 $78.07 $79.79 $81.55

Computer Security Sys. Spec III ** $79.65 $81.41 $83.20 $85.03 $86.90

Computer Spec. (Oper.), Junior ** $59.62 $60.93 $62.27 $63.64 $65.04

Computer Spec. (Oper.) ** $84.94 $86.81 $88.72 $90.67 $92.66

Computer Systems Analyst I ** $62.76 $64.14 $65.55 $66.99 $68.47

Computer Systems Analyst II ** $68.67 $70.18 $71.73 $73.31 $74.92

Computer Systems Analyst III ** $76.69 $78.38 $80.10 $81.87 $83.67

Drafter/Artist ** $52.98 $54.14 $55.34 $56.55 $57.80

Instructor ** $44.51 $45.49 $46.49 $47.52 $48.56

Instructor, Senior** $55.10 $56.31 $57.55 $58.82 $60.11

Storage Operations Specialist ** $65.62 $67.06 $68.54 $70.04 $71.58

Technical Writer/Editor ** $60.67 $62.01 $63.37 $64.77 $66.19

Technician, Maintenance $59.02 $60.32 $61.64 $63.00 $64.38

Technician, Transportation $53.07 $54.24 $55.43 $56.65 $57.90

Last updated: July 26, 2022 10

7.0 SERVICE CONTRACT LABOR STANDARDS (SCLS) MATRIX

SCLS Eligible Contract

Labor Category

SCLS Equivalent Code Title WD

Number

Administrative Specialist II ** Administrative Assistant - 01020 15-4195

Communications Network Mgr. ** Computer Operator II - 14042 15-4195

Communications Specialist ** Computer Operator I - 14041 15-4195

Computer Security Sys. Spec. I ** Computer Systems Analyst I - 14101 15-4195

Computer Security Sys. Spec. II ** Computer Systems Analyst II - 14102 15-4195

Computer Security Sys. Spec III ** Computer Systems Analyst III - 14103 15-4195

Computer Spec. (Oper.), Junior ** Computer Operator III - 14043 15-4195

Computer Spec. (Oper.) ** Computer Operator IV - 14044 15-4195

Computer Systems Analyst I ** Computer Systems Analyst II - 14102 15-4195

Computer Systems Analyst II ** Computer Systems Analyst III - 14103 15-4195

Computer Systems Analyst III ** Computer Systems Analyst III - 14103 15-4195

Drafter/Artist ** Drafter/CAD Operator IV - 30064 15-4195

Instructor ** Technical Instructor - 15090 15-4195

Instructor, Senior ** Technical Instructor /Course Developer - 15095 15-4195

Storage Operations Specialist Warehouse Specialist - 21410 15-4195

Technical Writer/Editor ** Technical Writer III - 30463 15-4195

Technician, Maintenance ** Heavy Equipment Mechanic - 23430 15-4195

Technician, Transportation ** Truckdriver, Tractor-Trailer - 31364 15-4195

** The Service Contract Labor Standards, formerly the Service Contract Act (SCA), apply to this contract and it includes SCLS applicable labor categories. Labor categories and fixed price services marked with a (**) in this pricelist are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS/SCA matrix. The prices awarded are in line with the geographic scope of the contract (i.e., nationwide).

Last updated: July 26 2022 11

8.0 COMMERCIAL JOB TITLE DESCRIPTIONS (EXEMPT)

8.1 Applications Programmer, Junior

Minimum/General Experience: One year of experience is required. Relevant experience includes, but is not limited to, knowledge of management information systems and ADP knowledge of management information systems and ADP system concepts.

Functional Responsibilities: Duties include designing, programming, documenting, implementing and maintaining software applications. Knowledge of various software programs and applications such as

FORTRAN, COBOL, C, Fourth Generation Languages (4GL), CASE tools, systems programming, C++, Smalltalk, and other object-oriented programming or web-based programming languages is highly desirable.

Minimum Education/Experience: Requires a bachelor’s degree and one year of relevant experience.

8.2 Applications Programmer

Minimum/General Experience: Three years of experience required. Relevant experience includes, but is not limited to, knowledge of management information systems and Automated Data

Processing (ADP) knowledge of management information systems and ADP system concepts.

Functional Responsibilities: Duties include designing, programming, documenting, implementing, and maintaining software applications. This person will be responsible for supervising the work of junior programmers. Knowledge of various software programs and applications such as FORTRAN, COBOL, C, Fourth Generation Languages (4GL), CASE tools, systems programming, C++, Smalltalk, and other object-oriented or web-based programming languages is highly desirable.

Minimum Education/Experience: Requires a bachelor’s degree and three years of relevant experience.

8.3 Application Programmer, Senior

Minimum/General Experience: Six years of experience is required for this position. Relevant experience includes, but is not limited to, knowledge of management information systems and ADP knowledge of management information systems and ADP system concepts, and experience as a programming team leader.

Functional Responsibilities: Duties include designing, programming, documenting, implementing and maintaining software applications. This person will be responsible for supervising the work of more junior programmers and scheduling work. Knowledge of various software programs and applications such as

FORTRAN, COBOL, C, Fourth Generation Languages (4GL), CASE tools, systems programming, C++, Smalltalk, and other object-oriented, or web-based programming languages is highly desirable.

Minimum Education/Experience: Requires a bachelor’s degree and six years of relevant experience.

Last updated: July 26 2022 12

8.4 Database Management Specialist

Minimum/General Experience: Five years of direct experience working with and maintaining databases.

Functional Responsibilities: This person is responsible for performing data processing activities as assigned by the senior database management specialist. Duties include processing scheduled jobs, performing database maintenance functions, and producing reports as required.

Minimum Education/Experience: High school diploma and 5 years of relevant experience.

8.5 Database Management Specialist, Senior

Minimum/General Experience: Eight years working in database management is required.

Functional Responsibilities: Responsible for directing, planning and coordinating data processing activities. Specifically, the senior database management specialist analyzes the data processing workload requirements and assigns, schedules, and reviews the work of the database management specialists.

Minimum Education/Experience: High school diploma or GED and eight years of relevant experience.

8.6 Database Conversion Specialist

Minimum/General Experience: Four years of experience required. Specialized experience required includes: program management, system design, and system analysis. This person must have a high degree of technical proficiency in the design of database applications; must be knowledgeable of the operating interrelationships between the database and the organization’s other systems; and must have experience with current operating system software internals and data manipulation languages.

General experience required include: working on large, complex database design projects. This position requires experience as a technical lead, providing guidance and direction to less experienced database administrators and other support personnel in the design and monitoring of database management systems.

Functional Responsibilities: This person specializes in the design and installation of database applications; ensures that there are appropriate linkages to existing databases and to other data processing systems and business applications; ensures that adequate recovery procedures are included in all database designs; develops and monitors procedures for updating data dictionaries; directs the training of user groups in the protocols involved in updating and accessing the database; monitors database transactions to ensure correct usage of the database; provides technical assistance to less experienced database analysts in the identification and resolution of complex database design and maintenance problems; and provides technical expertise on the database system to user and data processing area personnel.

Minimum Education/Experience: Requires a bachelor’s degree and four years of relevant experience.

Last updated: July 26 2022 13

8.7 Foreman, Site

Minimum/General Experience: This position requires five (5) years of experience.

Functional Responsibilities: The Site Foreman (SF) directly supervises and coordinates the activities of the various tradespersons and personnel operating at the particular site or sites that he/she is responsible for. This individual is directly responsible for the personnel and activities at a particular site(s) or functional group. The Foreman advises customers on recommended services. Determines schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel. The

SF inspects and monitors work areas, examines tools and equipment, and provides employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules. S/he investigates accidents or injuries and prepare reports of findings, monitors employees' work levels and reviews work performance, requisitions materials and supplies, such as tools, equipment, or replacement parts. This individual confers with personnel, such as management, engineering, quality control, customer, or union workers' representatives, to coordinate work activities, resolve employee grievances, or identify and review resource needs. Provides advice to customers on recommending services and participates in budget preparation and administration, coordinating purchasing and documentation and monitoring departmental expenditures. The SF counsels’ employees about work-related issues and assists employees in correcting job-skill deficiencies. Recommends or initiates personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures. Compiles operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results.

Minimum Education/Experience: High school diploma or GED and five years of relevant experience.

8.8 Functional Analyst I

Minimum/General Experience: One year of experience required. Specialized experience required includes developing various functional requirements and data elements for complex, and oftentimes integrated functions, systems and/or processes. General experience required includes a demonstrated ability to work independently or with only general direction.

Functional Responsibilities: The Functional Analyst (FA) I recommends improvements or modifications in operational sequences, equipment utilization, and related matters. This person will examine and analyze current and contemplated operations for developing, defining, and coordinating user requirements that satisfy the total program need. Translates user requirements into system specifications, data management plans, configuration management plans, life cycle management documentation, integrated logistics support plans, and related operational summaries. Assists in the design, development, analysis, testing and maintenance of logical and physical databases. The FA1 will write specification manuals and user documentation for client or user personnel, and usually gathers information from users, defines work problems, and designs systems and procedures to resolve problems.

Last updated: July 26 2022 14

8.9 Functional Analyst II

Minimum/General Experience: Three years of experience is required. Specialized experience required includes: developing va r i o us functional requirements and data elements for complex, integrated functions, systems and/or processes. General experience required includes demonstrated ability to work independently or with only general direction.

Functional Responsibilities: The Functional Analyst (FA) II recommends improvements or modifications in operational sequences, equipment utilization, and related matters. This person will examine and analyze current and contemplated operations for developing, defining, and coordinating user requirements that satisfy the total program need. This person translates user requirements into system specifications, data management plans, configuration management plans, and life cycle management documentation; integrated logistics support plans, and related operational summaries. The FA II assists in the design, development, analysis, testing, and maintenance of logical and physical databases; writes specification manuals and user documentation for client or user personnel; gathers information from users, defines work problems, and designs a system and procedures to resolve problems.

8.10 Functional Analyst III

Minimum/General Experience: Five years of experience is required. Specialized experience required includes: superior functional knowledge of task-order specific requirements, a n d / or developing functional requirements for complex, integrated functions, systems and processes. General experience required includes: demonstrated ability to work independently or with only general direction.

Functional Responsibilities: The senior functional analyst performs advanced and complex systematic reviews of selected functions to determine application and design of systems or models. This person will participate in various testing functions (such as, string and acceptance tests) to verify that results are correct. This person develops and updates functional or operating manuals outlining established methods of performing work in accordance with organizational policy; trains clients or user personnel in the operation and capabilities of proposed models; provides functional guidance on more complex projects;

and may supervise and provide technical direction to lower level functional and data analysts.

Minimum Education/Experience: Requires a bachelor’s degree and five years of relevant experience.

8.11 Functional Analyst IV

Minimum/General Experience: Ten years of experience in the field is required.

Functional Responsibilities: The senior functional analyst enhances product workflow by analyzing and developing plans that affect production, distribution, and inventory. Creates and reviews procedures for distribution and inventory management to maximize customer satisfaction and minimize cost. This person is familiar with a variety of the field's concepts, practices, and procedures. This person relies on extensive experience and judgment to plan and accomplish goals and performs a variety of tasks. This person leads and directs the work of others and must have a wide degree of creativity and latitude. May report to an executive or a manager.

Last updated: July 26 2022 15

Minimum Education/Experience: A Bachelor’s degree is required and ten years of relevant experience.

8.12 Functional Analyst V

Minimum/General Experience: Fifteen years of experience in the field is required.

Functional Responsibilities: The senior functional analyst enhances product workflow by analyzing and developing plans that affect production, distribution, and inventory. This person creates and reviews procedures for distribution and inventory management to maximize customer satisfaction and minimize cost. This person must be familiar with a majority of the field's concepts, practices, and procedures. They rely on extensive experience and judgment to plan and accomplish goals as well as performing a variety of multiple tasks. This person leads and directs the work of others and often functions in a supervisory capacity for various projects. A wide degree of creativity and latitude is expected and often works independently with minimal supervision. May report to an executive or a higher- level manager.

Minimum Education/Experience: A Bachelor’s degree is required and fifteen years of relevant

8.13 Help Desk Manager

Minimum/General Experience: Six years in a customer assistance environment required.

Functional Responsibilities: Primary responsibilities are to supervise the daily operation of a customer assistance center; provide assistance to worldwide users of supported AIS; and maintaining the security and routing of user and customer assistance requests to the appropriate personnel. Additionally, this person is responsible for the submission of any required reports on user and customer problems.

Minimum Education/Experience: High school diploma or GED and six years of relevant experience.

8.14 Help Desk Specialist

Minimum/General Experience: Three years’ experience in automated information systems (AIS) is required. This person must be experienced in using office automation software for word processing, spreadsheets, and the preparation of presentations. This person must have a thorough knowledge of technical terminology and a working knowledge of the AIS being supported.

Functional Responsibilities: This person is responsible for receiving user and customer requests for assistance and routing them to the appropriate personnel for resolution

Minimum Education/Experience: High school diploma or GED and three years of relevant experience.

8.15 Information Engineer

Minimum/General Experience: This position requires five years of experience. Specialized experience includes: information systems development, functional and data requirement analysis, systems analysis and design, programming, program design, and document preparation. Demonstrated proficiency in the implementation of information engineering projects, systems analysis, design, and

Last updated: July 26 2022 16 programming using CASE and IE tools and methods, system planning, and business information planning are also required.

Functional Responsibilities: This person applies business process improvement practices to re-engineer methodologies and principles and business process modernization projects. This person applies, as appropriate, activity and data modeling, transaction flow analysis, internal control and risk analysis and modern business methods and performance measurement techniques. This person assists in establishing standards of information systems procedures; develops and applies organization wide information models for use in designing and building integrated, shared software and database management systems; constructs sound, logical business improvement opportunities consistent with corporate Information Management (IM) guiding principles, cost savings, and open system architecture objectives.

Minimum Education/Experience: Requires a bachelor’s degree in computer science, information management, business, or other related discipline and five years of relevant experience.

8.16 Logistics Management Specialist I

Minimum/General Experience: One year of experience is required. Relevant experience includes, but is not limited to, performing supply management functions in an automated logistics management environment.

Functional Responsibilities: Duties include providing technical and administrative direction for personnel performing logistics automation functions, and performing supply management functions in an automated logistics environment.

8.17 Logistics Management Specialist II

Minimum/General Experience: Three years of experience is required. Relevant experience includes, personnel performing logistics automation functions, and performing supply management functions in an automated logistics environment.

8.18 Logistics Management Specialist III

Minimum/General Experience: Five years of experience is required. Relevant experience includes, Last updated: July 26 2022 17 personnel performing supply management and logistics automation functions, and performing supply management functions in an automated logistics environment.

8.19 Logistics Management Specialist IV

Minimum/General Experience: Ten years of experience is required. Relevant experience includes, but is not limited to, performing supply management functions in an automated logistics management

Functional Responsibilities: This person organizes and handles a variety of logistics issues in a manufacturing and/or distribution environment. Duties involve but are not limited to supply chain services, inventory control, critical parts availability, material handling, maintenance management, import-export licensing, shipment of products, and third party warehousing. This person provides data analysis for production planning and volume studies; and participates in process/rating improvement efforts. The y assist in developing logistics and maintenance plans and procedures. This person demonstrates good judgment in selecting methods and techniques for obtaining solutions and interacts with senior internal and external personnel.

Minimum Education/Experience: Requires a Bachelor’s Degree and ten years of relevant experience.

8.20 Logistics Management Specialist V

Minimum/General Experience: Fifteen years of experience is required. Relevant experience includes, Functional Responsibilities: This person organizes and handles a variety of logistics issues in a manufacturing and/or distribution environment. Duties involve but are not limited to supply chain services, inventory control, critical parts availability, material handling, maintenance management, import-export licensing, shipment of products, and third party warehousing. This person provides data analysis for production planning and volume studies; and participates in process/rating improvement efforts. The y assist in developing logistics and maintenance plans and procedures. This person demonstrates good judgment in selecting methods and techniques for obtaining solutions and interacts with senior internal and external personnel. The often provides supervision to lower level Logistics

Management Specialists or functions as a project lead. A wide degree of creativity and latitude is expected and often works independently with minimal supervision. May report to an executive or a higher-level manager.

Minimum Education/Experience: Requires a Bachelor’s Degree and fifteen years of relevant

8.21 Network Technician

Minimum/General Experience: This position requires three years of experience. Specialized experience includes: supervision of installation technicians, analysis, design and installation of local

Last updated: July 26 2022 18 and wide area nets; and analysis and installation of communication systems. This person should be familiar with engineering documentation, network configuration and topologies, X.25, TCP/IP, Frame

Relay, Bridges, and Routers. General experience includes increasing responsibilities in technical management.

Functional Responsibilities: This person is responsible for conducting site surveys, installing networks and/or adding new users to existing networks; updating and maintaining the hardware, as required;

coordinating the work of the network technicians; and providing reports on the networks operation.

This person may also be required to assist users when they encounter problems while using the network.

8.22 Network Technician, Senior

Minimum/General Experience: This position requires six years of experience. Specialized experience includes: supervision of installation technicians, analysis, design and installation of local and wide area nets; and analysis and installation of communication systems. This person should be familiar with engineering documentation, network configuration and topologies, X.25, TCP/IP, Frame Relay, Bridges, and Routers. General experience includes increasing responsibilities in technical management.

Functional Responsibilities: This person is responsible for conducting site surveys, installing networks and/or adding new users to existing networks; updating and maintaining the hardware, as required;

coordinating the work of the network technicians; and providing reports on the networks operation.

This person may also be required to assist users when they encounter problems while using the network.

Minimum Education/Experience: High school diploma or GED and six years of relevant experience.

8.23 Program Manager

Minimum/General Experience: Fifteen years of experience is required. Relevant experience includes, but is not limited to, progressive experience in managing projects, contracts, funds, and resources (including personnel).

Functional Responsibilities: Duties include contract management, large project management, and interface with the customer. The program manager must be capable of planning, directing, and coordinating the work of technical personnel including requirement determination, system/program specification, system/program design-analysis, documentation, conversion, training, and installation/extension of AIS. This person is responsible for implementing a quality assurance program to ensure that services and products conform to applicable standards and are done IAW

Government regulations.

Minimum Education/Experience: Requires a bachelor’s degree and fifteen years of relevant experience.

Last updated: July 26 2022 19

8.24 Project Manager

Minimum/General Experience: Ten years of experience is required. Relevant experience includes, but is not limited to, progressive functional software development experience and management of contracts.

Functional Responsibilities: Primary responsibilities are managing functional and technical projects and serving as the focal point for questions about projects. Included in these responsibilities are:

maintaining the coordination and direction of the project during all phases of the project’s life cycle;

formulating statements of management and business problems and devising solutions to the problems;

evaluating proposed automated information systems to determine feasibility and costs; and managing a team to successfully accomplish the project.

Minimum Education/Experience: Requires a bachelor’s degree and ten years of relevant experience.

8.25 Quality Assurance Manager

Minimum/General Experience: Ten years of experience is required. Relevant experience includes, but is not limited to, configuration management, software testing, application of metrics to software quality assessment, and team leader responsibilities.

Functional Responsibilities: Responsible for ensuring that a high level of quality is maintained.

Duties include determining the resources required for quality control, establishing and maintaining a process for evaluating software and associated documentation at pre- determined points in the life cycle, and providing daily supervision and direction to support staff.

systems, or a related field and ten years of relevant experience.

8.26 Quality Assurance Specialist

Minimum/General Experience: Six years of experience is required. Relevant experience includes, but is not limited to, configuration management, software testing, application of metrics to software quality assessment, and team leader responsibilities.

Functional Responsibilities: Responsible for providing technical and administrative direction for personnel performing production tasks, including the review of work products for correctness, adherence to the design concept and user standards, and ensuring that a high level of quality is maintained. Duties also include coordinating with the project manager and/or quality assurance manager to ensure problem solution and user satisfaction.

systems or a related field and six years of relevant experience.

8.27 Software Engineer

Minimum/General Experience: Ten years of experience is required. Relevant experience includes, but is not limited to, use of programming languages and knowledge of database management systems, Last updated: July 26, 2022 20 and software development management experience. This person must have extensive experience in planning, executing, and managing the integration of software systems.

Functional Responsibilities: Duties include performing, leading, and coordinating activities in one or more of the following areas: requirements analysis, design analysis, design, programming, software integration, documentation, test and evaluation, and other technical tasks. This person is responsible for scheduling the workload of subordinates.

8.28 Subject Matter Expert (SME) I

Minimum/General Experience: Seven (7) years of experience in the field of expertise required.

Functional Responsibilities: Subject Matter Experts (SME) I serve as definitive sources of knowledge who contribute their expertise to enhance organizational efficiency. They understand business processes or areas well enough to answer questions from people in other groups who they support. They evaluate organizational needs, determine suitable technical solutions, and ensure that defined requirements are met.

Typical SME responsibilities include: Applying subject expertise in evaluating business operations and processes; Identifying areas where technical solutions would improve business performance; Identifying areas where technical solutions would improve business performance; Overseeing the development, testing, and implementation of technical solutions; Determining whether technical solutions meet defined requirements, and determining software development requirements.

Minimum Education/Experience: This position requires a bachelor's degree and seven years of relevant experience.

8.29 Subject Matter Expert (SME) II

Minimum/General Experience: Twelve (12) years’ experience in their subject matter field is required.

Functional Responsibilities: Subject Matter Experts (SME) II serve as definitive sources of knowledge who contribute their expertise to enhance organizational efficiency. They understand business processes or areas well enough to answer questions from people in other groups who they support. They evaluate organizational needs, determine suitable technical solutions, and ensure that defined requirements are met.

Typical SME responsibilities include: Applying subject expertise in evaluating business operations and processes; Identifying areas where technical solutions would improve business performance; Identifying areas where technical solutions would improve business performance; Overseeing the development, testing, and implementation of technical solutions; Determining whether technical solutions meet defined requirements, and determining software development requirements.

Minimum Education/Experience: Position requires a Bachelor’s degree and twelve years of relevant

Last updated: July 26 2022 21

8.30 Subject Matter Expert (SME) III

Minimum/General Experience: Sixteen (16) years comparative experience in their given field.

Functional Responsibilities: The Subject Matter Expert (SME) III is that individual who exhibits the highest level of expertise in performing a specialized job, task, or skill within an organization. This SME might be a logistics analyst, software engineer, a helpdesk support operative, an accounts manager, a scientific researcher: in short, anybody with in-depth knowledge of the applicable field. SMEs assist in the research phase of a documentation project and provide technical validation of draft documents.

Typical SME responsibilities include: Applying subject expertise in evaluating business operations and processes; Identifying areas where technical solutions would improve business performance; Identifying areas where technical solutions would improve business performance; Overseeing the development, testing, and implementation of technical solutions; Determining whether technical solutions meet defined requirements, and determining software development requirements. This level of SME often represents the highest level of achievement of an individual in a given field.

Minimum Education/Experience: Requires a Bachelor’s degree and sixteen years of relevant

8.31 Systems Administrator

Minimum/General Experience: This position requires two years of experience. Specialized experience required includes: administration of UNIX or another open, systems-compliant, multi-user system.

General experience required includes: administration of multi-user computer systems.

Functional Responsibilities: This position performs system installation and integration of computer operating system software, network software, application software, computer hardware, and supporting network or telecommunications systems; and investigates and resolves operational problems in conjunction with other engineering and technical personnel.

Minimum Education/Experience: Requires a Bachelor’s Degree and two years of relevant experience.

8.32 Systems Administrator, Senior

Minimum/General Experience: This position requires four years of experience. Specialized experience required includes: administration of UNIX or another open, systems-compliant, multi- user system.

General experience required includes administration of multi-user computer systems.

Functional Responsibilities: This position performs system installation and integration of computer operating system software, network software, application software, computer hardware, and supporting network or telecommunications systems; investigates and resolves operational problems in conjunction with other engineering and technical personnel; and performs supervisory functions as required for junior administrators.

Minimum Education/Experience: Requires a bachelor’s degree and four years of relevant experience.

Last updated: July 26 2022 22

9.0 COMMERCIAL JOB TITLE DESCRIPTIONS (NON-EXEMPT)

9.1 Administrative Specialist II **

Minimum/General Experience: Five years of office and/or clerical work experience required.

Experience required includes performing diversified clerical, administrative, and general office duties of a highly responsible and confidential nature for managers and staff.

Functional Responsibilities: This position requires knowledge of applicable policies, organization, and a high level of technical skills using automation tools, including word processing and graphics, transcribes dictation, often of a technical and/or confidential nature; composes and types routine letters and memoranda; and routes correspondence to proper individuals. The Administrative Specialist II communicates and/or coordinates instructions with various individuals and departments; furnishes and obtains information from multiple sources; organizes and maintains files of correspondence and records;

follows up on pending matters; acts as a receptionist, screens telephone calls, letters, and visitors, answers routine questions, and furnishes information; schedules appointments, coordinates arrangements for meetings and conferences, and or answers routine correspondence not requiring the manager’s attention;

prepares special reports, and gathers and summarizes data; organizes and expedites workflow through the manager’s office; and initiates follow-up action. This person may provide supervision, training, and guidance to lower level administrative assistants, and may operate a computer terminal and printer for data storage and retrieval.

9.2 Communications Network Manager **

Minimum/General Experience: Ten years of direct experience working with computer communications systems using modems, LANs, and routers to connect to e-mail, the Internet, and other computers is required.

Functional Responsibilities: This person is responsible for evaluating, analyzing, and designating data communications standards, interface criteria, transmission path capabilities and requirements, types of modems required, communications security equipment requirements, and operating characteristics.

9.3 Communications Specialist **

Minimum/General Experience: Five years of direct experience working with computer communications systems using modems, LANs, and routers to connect to e-mail, the Internet, and other computers is required.

Functional Responsibilities: Duties will include setting up and maintaining computer communications and assisting in installing office networks.

Last updated: July 26 2022 23

9.4 Computer Security Systems Specialist I **

Minimum/General Experience: Three years of working with automated information systems and a familiarity with common security practices.

Functional Responsibilities: This person is responsible for ensuring that the security of automated information systems is maintained. Duties include ensuring that only authorized users have access to the system, processing requests for access, and issuing required log INS and passwords to authorized personnel.

9.5 Computer Security Systems Specialist II **

Minimum/General Experience: Six years of working in security of automated information systems and a demonstrated proficiency in maintaining security records IAW accepted standards.

Functional Responsibilities: This person is responsible for ensuring that the security of automated information systems is maintained. Duties include ensuring that only authorized users have access to the system, processing requests for access, and issuing required log INS and passwords to authorized personnel.

Minimum Education/Experience: Requires a bachelor’s degree in computer science or a related field and six years of relevant experience.

9.6 Computer Security Systems Specialist III **

Minimum/General Experience: Ten years working in security of automated information systems with five years of specialized experience in security and a demonstrated proficiency in maintaining security records IAW accepted standards.

Functional Responsibilities: This person is responsible for ensuring that the security of automated information systems is maintained; analyzes and defines security requirements for multilevel security

(MLS) issues; designs, develops, engineers, and implements solutions to MLS requirements. Duties include ensuring that only authorized users have access to the system; processing requests for access and issuing required log ins and passwords to authorized personnel, performing risk assessment, advising management on AIS security, and supervising the activities of other security personnel.

Minimum Education/Experience: Requires a bachelor’s degree in computer science or a related field and ten years of relevant experience.

9.7 Computer Specialist (Operator), Junior**

Minimum/General Experience: Three (3) years of experience in computer operations is required.

Functional Responsibilities: Working from operating instructions prepared by programmers, users, Last updated: July 26 2022 24 or operations managers, computer operators set controls on the computer and on peripheral devices required to run a particular job. Duties include performing daily computer operations activities, and operator level maintenance. Operators will monitor the computer while it is running, and respond to any operating and computer messages. If an error message occurs, operators must locate and solve the problem or terminate the program.

9.8 Computer Specialist (Operator) **

Minimum/General Experience: Five years of experience is required. Relevant experience includes, but is not limited to, operating mainframe-, mini-, or client/server-based computer systems.

Functional Responsibilities: Working from operating instructions prepared by programmers, users, or operations managers, computer operators set controls on the computer and on peripheral devices required to run a particular job. Duties include performing daily computer operations activities, and operator level maintenance. Operators will monitor the computer while it is running and respond to any operating and computer messages.