MAS - Netcentric Technology, LLC - 47QRAA19D00AU

NetCentric Technology, LLC 3301 Route 66 2nd Floor Bldg A, NEPTUNE, NJ 07753 USA

Telephone: 321-213-0793 FAX Number: 703-483-2500

Contract Administration: Holly S. Pilo Email:HPilo@asrcfederal.com Website: https://www.asrcfederal.com/netcentric-technology-mas

Federal Acquisition Service Authorized Federal Supply Schedule FSS Price List U.S. General Services Administration (GSA)

GSA Multiple Award Schedule (MAS) Federal Supply Group: Professional Services

Contract Number: 47QRAA19D00AU Period: Option Period 1: 8/1/2024-7/31/2029

Current through Modification # PA-0035, effective Jul 09, 2024

Business Size: Small, Disadvantaged

Business

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage! ® The website for GSA Advantage! ® is:

http://www.GSAAdvantage.gov

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

Prices Shown Herein are Net (discount deducted) mailto:HPilo@asrcfederal.com https://www.asrcfederal.com/netcentric-technology-mas http://www.gsaadvantage.gov/

NetCentric Technology, LLC GSA Contract Number: 47QRAA19D00AU Page | 2

1a. Table of awarded special item number(s) with appropriate cross reference to item descriptions and awarded price(s):

SIN Recovery State & Local Cooperative Purchasing

SIN Description

541330ENG 541330ENGRC Engineering Services 541380 541380RC Testing Laboratory Services 541420 541420RC Engineering System Design & Integration Services 541715 541715RC Engineering Research & Development & Strategic Planning 54151S 54151SRC 54151SSTLOC Information Technology Professional Service

54151HACS 54151HACSRC 54151HACSSTLOC Highly Adaptive Cybersecurity Services OLM OLMRC OLMSTLOC Order-Level Materials (OLM)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. See Rate Table beginning page 4.

Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

1c. If the Contractor is proposing hourly rates a description of all corresponding commercial job titles, experience, functional responsibility, and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See Labor Category Descriptions beginning page 8.

2. Maximum Order: $1,000,000.00

3. Minimum Order: $100.00

4. Geographic Coverage (delivery Area): Domestic Only

5. Point(s) of production (city, county, and state or foreign country): Same as company address

6. Discount from list prices or statement of net price: Government net prices (discounts already deducted).

7. Quantity discounts: None

8. Prompt payment terms. Note: Prompt payment terms must be followed by the statement Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.” Net 30.

9. Foreign items (list items by country of origin): None

10a. Time of Delivery (Contractor insert number of days): Specified on the Task Order

10b. Expedited Delivery. The Contractor will insert the sentence “Items available for expedited delivery are noted in this price list.” under this heading. The Contractor may use a symbol of its choosing to highlight items in its price list that have expedited delivery: Contact Contractor

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10c. Overnight and 2-day delivery. The Contractor will indicate whether overnight and 2-day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2-day delivery: Contact Contractor

10d. Urgent Requirements. The Contractor will note in its price list the “Urgent Requirements” clause of its contract and advise agencies that they can also contact the Contractor’s representative to affect a faster delivery: Contact Contractor

11. F.O.B Points(s): Destination

12a. Ordering Address(es): Same as Contractor

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es): Same as company address

14. Warranty provision: Contractor’s standard commercial warranty.

15. Export Packing Charges (if applicable): N/A

16. Terms and conditions of rental, maintenance, and repair (if applicable): N/A

17. Terms and conditions of installation (if applicable): N/A

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): N/A

18b. Terms and conditions for any other services (if applicable): N/A

19. List of service and distribution points (if applicable): N/A

20. List of participating dealers (if applicable): N/A

21. Preventive maintenance (if applicable): N/A

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): N/A

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services offered and show where full details can be found (e.g. Contactor’s website or other location.) ICT accessibility standards can be found at https://www.section508.gov/.

23. Unique Entity Identifier (UEI) number: T65LCYKJCW58

24. Notification regarding registration in System for Award Management (SAM) database: Registered

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Labor Rates for SINs 541330ENG, 541380,541420,541715, 54151S, 54151HACS

Item

SIN

Awarded Labor

Category

Site

Rates from 8/1/2024 to 7/31/2025

Rates from 8/1/2025 to 7/31/2026

Rates from 8/1/2026 to 7/31/2027

Rates from 8/1/2027 to 7/31/2028

Rates from 8/1/2028 to 7/31/2029

Year 1 Year 2 Year 3 Year 4 Year 5

541330ENG/RC,

541380/RC,

541420/RC,

541715/RC

Management Analyst IV

Both

$137.93

$140.83

$143.79

$146.81

$149.89

541380/RC,

Program Manager III

$183.45

$187.31

$191.24

$195.26

$199.36

541380/RC,

Information Specialist I

$81.73

$83.45

$85.20

$86.99

$88.81

541380/RC,

Information Specialist II

$98.43

$100.50

$102.61

$104.76

$106.96

541380/RC,

Information Specialist III

$100.49

$102.60

$104.75

$106.95

$109.20

541380/RC,

Information Specialist IV

$105.77

$107.99

$110.26

$112.57

$114.94

541380/RC,

Information Specialist V

$129.10

$131.81

$134.58

$137.40

$140.29

541380/RC,

Sr. Electrical / Control Engineer

$167.12

$170.63

$174.21

$177.87

$181.61

541380/RC,

Engineer Specialist Level II

$148.39

$151.50

$154.68

$157.93

$161.25

541380/RC,

Systems Engineer

$105.31

$107.52

$109.78

$112.09

$114.44

541380/RC,

Senior Systems Analyst

$130.45

$133.18

$135.98

$138.84

$141.75

541380/RC,

Test Engineer

$78.95

$80.61

$82.30

$84.03

$85.79

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Awarded Labor Category

8/1/2024 to 7/31/2025

Rates from 8/1/2025 to 7/31/2026

Rates from 8/1/2026 to 7/31/2027

Rates from 8/1/2027 to 7/31/2028

Rates from 8/1/2028 to 7/31/2029

Year 1 Year 2 Year 3 Year 4 Year 5

541380/RC,

Subject Matter Expert III

$125.64

$128.28

$130.97

$133.73

$136.53

541330ENG/RC

541380/RC

541420/RC

Subject Matter Expert IV

$207.72

$212.08

$216.54

$221.08

$225.73

15 54151S/RC Business Systems /Process Analyst I Both $70.24 $71.71 $73.22 $74.76 $76.33

16 54151S/RC Business Systems /Process Analyst II Both $86.27 $88.08 $89.93 $91.82 $93.75

17 54151S/RC Business Systems /Process Analyst III Both $116.97 $119.42 $121.93 $124.49 $127.11

18 54151S/RC Configuration Management Specialist I Both $74.27 $75.83 $77.43 $79.05 $80.71

19 54151S/RC Configuration Management Specialist II Both $98.52 $100.59 $102.70 $104.86 $107.06

20 54151S/RC Configuration Management Specialist III Both $115.80 $118.23 $120.71 $123.25 $125.83

21 54151S/RC User Support Analyst I Both $66.85 $68.26 $69.69 $71.15 $72.65 22 54151S/RC User Support Analyst II Both $75.08 $76.66 $78.27 $79.91 $81.59 23 54151S/RC User Support Analyst III Both $112.45 $114.81 $117.22 $119.68 $122.20 24 54151S/RC Data Scientist I Both $95.95 $97.97 $100.03 $102.13 $104.27 25 54151S/RC Data Scientist II Both $134.42 $137.25 $140.13 $143.07 $146.07 26 54151S/RC Data Scientist III Both $164.59 $168.05 $171.57 $175.18 $178.86 27 54151S/RC Database Administrator I Both $105.34 $107.55 $109.81 $112.11 $114.47 28 54151S/RC Database Administrator II Both $123.40 $125.99 $128.63 $131.33 $134.09 29 54151S/RC Database Administrator III Both $137.44 $140.33 $143.28 $146.29 $149.36 30 54151S/RC Field Service Engineer I Both $76.05 $77.64 $79.27 $80.94 $82.64 31 54151S/RC Field Service Engineer II Both $86.45 $88.26 $90.11 $92.01 $93.94 32 54151S/RC Field Service Engineer III Both $115.73 $118.16 $120.64 $123.18 $125.76 33 54151S/RC Hardware/Software Specialist I Both $93.87 $95.84 $97.85 $99.91 $102.00 34 54151S/RC Hardware/Software Specialist II Both $113.67 $116.05 $118.49 $120.98 $123.52 35 54151S/RC Hardware/Software Specialist III Both $137.37 $140.25 $143.20 $146.20 $149.28 36 54151S/RC IT Program Manager I Both $112.97 $115.34 $117.77 $120.24 $122.76 37 54151S/RC IT Program Manager II Both $175.03 $178.71 $182.46 $186.29 $190.20 38 54151S/RC IT Program Manager III Both $195.82 $199.93 $204.13 $208.42 $212.79 39 54151S/RC LAN/WAN Engineer I Both $79.28 $80.95 $82.65 $84.38 $86.16 40 54151S/RC LAN/WAN Engineer II Both $90.40 $92.30 $94.24 $96.22 $98.24 41 54151S/RC LAN/WAN Engineer III Both $112.47 $114.83 $117.25 $119.71 $122.22 42 54151S/RC Quality Assurance Engineer I Both $84.84 $86.62 $88.44 $90.30 $92.19

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Awarded Labor Category

8/1/2024 to 7/31/2025

Rates from 8/1/2025 to 7/31/2026

Rates from 8/1/2026 to 7/31/2027

Rates from 8/1/2027 to 7/31/2028

Rates from 8/1/2028 to 7/31/2029

Year 1 Year 2 Year 3 Year 4 Year 5 43 54151S/RC Quality Assurance Engineer II Both $100.56 $102.67 $104.83 $107.03 $109.27 44 54151S/RC Quality Assurance Engineer III Both $114.29 $116.69 $119.14 $121.64 $124.20 45 54151S/RC Software Engineer I Both $106.77 $109.01 $111.30 $113.64 $116.02 46 54151S/RC Software Engineer II Both $128.22 $130.91 $133.66 $136.47 $139.33 47 54151S/RC Software Engineer III Both $146.68 $149.76 $152.90 $156.12 $159.39 48 54151S/RC Subject Matter Expert I Both $177.18 $180.90 $184.70 $188.58 $192.54 49 54151S/RC Subject Matter Expert II Both $203.73 $208.01 $212.37 $216.83 $221.39 50 54151S/RC Subject Matter Expert III Both $224.40 $229.11 $233.92 $238.83 $243.85 51 54151S/RC Web Specialist I Both $84.19 $85.96 $87.76 $89.61 $91.49 52 54151S/RC Web Specialist II Both $103.38 $105.55 $107.76 $110.03 $112.34 53 54151S/RC Web Specialist III Both $123.78 $126.38 $129.03 $131.74 $134.51 54 54151HACS/RC Cyber Security Engineer I Both $118.45 $120.94 $123.48 $126.07 $128.72 55 54151HACS/RC Cyber Security Engineer II Both $143.44 $146.45 $149.53 $152.67 $155.88 56 54151HACS/RC Cyber Security Engineer III Both $164.09 $167.54 $171.05 $174.65 $178.31 57 54151HACS/RC Cyber Security SME I Both $111.93 $114.28 $116.68 $119.13 $121.63 58 54151HACS/RC Cyber Security SME II Both $130.40 $133.14 $135.94 $138.79 $141.71 59 54151HACS/RC Cyber Security SME III Both $181.48 $185.29 $189.18 $193.15 $197.21 60 54151HACS/RC Cyber Security Program Manager Both $169.52 $173.08 $176.72 $180.43 $184.22 61 54151HACS/RC Information Assurance Analyst I Both $109.98 $112.29 $114.64 $117.05 $119.51 62 54151HACS/RC Information Assurance Analyst II Both $122.57 $125.15 $127.77 $130.46 $133.20 63 54151HACS/RC Information Assurance Analyst III Both $155.59 $158.86 $162.19 $165.60 $169.08 64 54151HACS/RC Penetration Tester I Both $106.79 $109.03 $111.32 $113.66 $116.05 65 54151HACS/RC Penetration Tester II Both $128.71 $131.41 $134.17 $136.99 $139.86 66 54151HACS/RC Penetration Tester III Both $179.04 $182.80 $186.63 $190.55 $194.55 67 54151HACS/RC Risk and Vulnerability Analyst I Both $93.45 $95.42 $97.42 $99.47 $101.56

68 54151HACS/RC Risk and Vulnerability Analyst II Both $108.67 $110.95 $113.28 $115.66 $118.09

69 54151HACS/RC Risk and Vulnerability Analyst III Both $133.66 $136.47 $139.33 $142.26 $145.25

70 54151HACS/RC Incident Response Analyst I Both $91.28 $93.20 $95.16 $97.15 $99.19 71 54151HACS/RC Incident Response Analyst II Both $121.71 $124.26 $126.87 $129.54 $132.26

72 54151HACS/RC Incident Response Analyst III Both $130.40 $133.14 $135.94 $138.79 $141.71

73 54151HACS/RC Information Security Engineer I Both $110.84 $113.17 $115.55 $117.97 $120.45

74 54151HACS/RC Information Security Engineer II Both $129.32 $132.03 $134.80 $137.63 $140.52 75 54151HACS/RC Information Security Engineer III Both $149.96 $153.11 $156.33 $159.61 $162.96 76 54151HACS/RC Security Data Analyst I Both $79.33 $80.99 $82.69 $84.43 $86.20

77 54151HACS/RC Security Data Analyst II Both $106.49 $108.73 $111.01 $113.35 $115.73 78 54151HACS/RC Security Data Analyst III Both $147.79 $150.89 $154.06 $157.30 $160.60

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OLM - Order-Level Materials Note: Prices for (Order Level Materials) OLM’s are not established in the Schedule contract or BPA.

OLM’s are identified and acquired at the Order level.

All non-professional labor categories must be incidental to and used solely to support hardware, software, training and/or professional services, and cannot be purchased separately.

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Labor Category Descriptions SINs 541330ENG, 541380, 541420, 541715, 54151S, 54151HACS

Labor Category

Labor Category Description Minimum

Education Minimum

Yrs of Experience

541330ENG/RC

541380/RC

Management

Analyst IV

Functional Responsibility: Performs analyses and or development of various facets of the acquisition or business management functions.

Minimum/General Experience: 9 years of experience Minimum Education: Bachelor's degree in business or a related field

Bachelors

541380/RC

Program Manager

III

Functional Responsibility: Provides technical project leadership/supervision to assigned projects or major phases of significant projects or programs.

Minimum/General Experience: a minimum of 15 years of general experience Minimum Education: Bachelor’s degree or equivalent. An additional 5 years’ experience may be substituted for the degree requirement

Information Specialist I

Functional Responsibility: Plans, designs, implements, and maintains computer and management information systems and/or designs, develops, codes, debugs, and maintains software programs Minimum/General Experience:0 years of experience

Minimum Education: Bachelor’s degree or equivalent. Five years of experience may be substituted for the degree requirement

Specialist II

Functional Responsibility: Plans, designs, implements, and maintains computer and management information systems and/or designs, develops, codes, debugs, and maintains software programs Minimum/General Experience: a minimum of 1 year of general experience Minimum Education: Bachelor’s degree or equivalent. An additional 5 years of experience may be substituted for the degree requirement.

541380/RC

Specialist III

Functional Responsibility: Plans, designs, implements, and maintains lead and management information systems and/or designs, develops, codes, debugs, and maintains software programs.

Minimum/General Experience: a minimum of 3 years of general experience Minimum Education: Bachelor’s degree or equivalent. An additional 5 years of experience may be substituted for the degree requirement

Specialist IV

Functional Responsibility: Plans, designs, implements, and maintains computer and management information systems and/or designs, develops, codes, debugs, and maintains software programs Minimum/General Experience: A minimum of 5 years of general experience.

Minimum Education: Bachelor’s degree or equivalent. An additional 5 years of experience may be substituted for the degree requirement. An advanced degree may be substituted for 3 years of experience.

Specialist V

Functional Responsibility: Plans, designs, implements, and maintains computer and management information systems and/or designs, develops, codes, debugs, and maintains software programs Minimum/General Experience: a minimum of 10 years of general experience Minimum Education: Bachelor’s degree or equivalent. An additional 5 years of experience may be substituted for the degree requirement. An advanced degree may be substituted for 5 years of experience.

Sr. Electrical /

Control Engineer

Functional Responsibility: Electrical and control system design, analysis, configuration, fabrication assistance, and test. May provide documentation and configuration management of specified electrical and control system hardware and software development. Task order management, including budget and schedule definition and control.

Minimum/General Experience: 8 years of experience in electrical/controls engineering design, analysis, fabrication, and testing.

Minimum Education: BSEE

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Minimum

Yrs of Experience

Engineer Specialist Level II

Functional Responsibility: Provides unique system design, analysis, performance evaluation, or system integration support that exceeds the standards set for senior level design and senior level systems engineering positions. Substantial experience in the use of applicable finite element analysis, model-based systems engineering, or dynamic system performance analysis tools is required for candidates who will be assigned to related tasks.

Minimum/General Experience:12 years of experience in any combination of aerospace engineering, mechanical engineering, electrical engineering, controls engineering, or systems engineering.

Minimum Education: BSME, BSEE, BSCS, or BSAE.

Systems Engineer

Functional Responsibility: Provides one or more of the following: technical organization, system design requirements, potential system safety hazards identification, system integration oversight, system performance evaluation Minimum/General Experience: 1 year of experience in engineering design and/or analysis associated with aerospace engineering, mechanical engineering, electrical/electronic engineering, controls engineering, or IT disciplines. Minimum one 1 year of experience providing systems engineering support as specified herein. Depending on position requirements, knowledge, and experience with computerized engineering tools such as Extend®, Satellite Tool Kit®, PATRAN/NASTRAN®, Pro/Engineer®, Matlab®, may be required Minimum Education: BS Degree

541380/RC

Senior Systems

Analyst

Functional Responsibility: Provides task leadership and primary customer support for customer; provides direct technical support of electronic communications systems and equipment Minimum/General Experience: 3 years of related experience Minimum Education: BS Degree

Test Engineer

Functional Responsibility: Provides unique environmental and system performance testing for aerospace systems, components, and materials.

Minimum/General Experience: 1 year of related experience. Requires capability/training associated with system test activities including vibration, modal analysis, temperature testing, pressure/vacuum testing, tensile testing, spin balancing, shock, acceleration, component reliability testing, system functional performance testing, and calibration. Requires complementary knowledge/training in installation and operation of test instrumentation and data acquisition equipment.

Minimum Education: BSME, BSEE, or BSAE

Subject Matter

Expert III

Functional Responsibility: Serves as an advisor/analyst that has specialized acquisition, logistics, technical and/or business expertise in the specific functional tasks required for performance in an individual task order. May serve as the project lead for either a contract or task. May serve as the primary customer point of contact for an activity.

Minimum/General Experience: 10 Years defense/industrial experience in the field of expertise Minimum Education: Master Degree in field related to Task. Bachelor degree with an additional 3 years of applicable experience may be substituted for the advanced degree requirement.

Masters

Expert IV

Functional Responsibility: Serves as a senior advisor/analyst that has acknowledged specialized acquisition, logistics, technical and/or business expertise in the specific functional tasks required for performance in an individual task order. May serve as the project software for either a contract or task. May serve as the primary customer point of contact for an activity.

Minimum/General Experience: 15 years of experience of defense/industrial or acquisition experience in the field of expertise Minimum Education: Master or Doctorate degree in either a technical, Masters

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Minimum

Yrs of Experience business, or management area or a Bachelor's degree in an engineering or related technical field. Bachelor degree with an additional 3 years of applicable experience may be substituted for the degree requirement.

54151S/RC

Business Systems / Process Analyst I

Functional Responsibility: Under general supervision, formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. With this knowledge, develops or modifies moderately complex information systems. Includes analysis of business and user needs, documenting requirements, and revising existing system logic difficulties as necessary. Guides and advises less-experienced Business Systems Analysts. Competent to work in some phases of systems analysis and considers the business implications of the application of technology to the current business environment.

Minimum Education: Bachelors - (computer science, engineering, math or information technology related field)

/ Process Analyst

II

Functional Responsibility: Limited direction from supervisor, formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications. Guides and advises less-experienced Business Systems Analysts. Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. Minimum Education: Bachelors - (computer science, engineering, math or information technology related field)

/ Process Analyst

III

Functional Responsibility: Formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

Guides and advises less-experienced Business Systems Analysts.

Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. In addition, can provide consulting to agency heads, directors, and senior managers on quality improvement, ISO9000 certification, business process reengineering and strategic implementation of information technology techniques.

Designs, organizes, leads, and conducts executive level workshops, benchmarking, and surveys.

Configuration

Specialist I

Functional Responsibility: Under general supervision. Provides configuration management planning. Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits. Regulates the change process so that only approved and validated changes are incorporated into product documents and related software. May supervise other CM professional and lead CBD groups.

Minimum Education: Associates - (liberal arts degree)

Associates

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Minimum

Specialist II

Functional Responsibility: Under minimal supervision, responsible for configuration management of computer systems, networks and their configurations, workstations and their configuration, software development activity, performance tool development and distribution. Configuration change tracking and documentation control to include, but not limited to concepts of operation, requirements identification and documentation, preliminary and detailed system definition, system design review, performance monitoring tools and production software. Provides support at meetings, enters or updates configuration tracking information in appropriate databases, develops board agendas, notifies board attendees of meetings, enters board related data in appropriate databases, installs, maintains and troubleshoots problems related to Configuration Control Board action items/issues. Assist in changes to the CM process, responsible for establishing and maintaining both new and existing, schedules. Must be knowledgeable in computer systems and gathering/identifying requirements. Must be knowledgeable in life-cycle support, including maintenance, administration, and management. Security clearance may be required.

Minimum Education: Bachelors - (liberal arts degree or computer science, engineering or information technology related field)

Specialist III

Functional Responsibility: Provides supervision to the CM team and for leading efforts related to the configuration management of computer systems, networks and their configurations, workstations and their configuration, software development activity, performance tool development and distribution. Configuration change tracking and documentation control to include, but not limited to concepts of operation, requirements identification and documentation, preliminary and detailed system definition, system design review, performance monitoring tools and production software. Responsible for all board meeting minutes and action items, and scheduled activities. Assist in changes to the CM process, responsible for establishing and maintaining both new and existing, schedules. Must be knowledgeable in computer systems and gathering/identifying requirements.

Must be knowledgeable in life-cycle support, including maintenance, administration, and management. Security clearance may be required.

User Support Analyst I

Functional Responsibility: Under general supervision, could be assigned to help desk services could provide first-tier support responsible for diagnosing problems through discussions with users. Includes problem recognition, research, isolation, and resolution steps. Typically, is able to resolve less complex problems immediately, while more complex problems are assigned to senior level support. May involve use of problem management database and help desk systems. Must have good communication skills and could require a security clearance.

Analyst II

Functional Responsibility: Under general direction, could be assigned to help desk services and could provide first-tier support and be responsible for ensuring the timely process through which problems are controlled.

Includes problem recognition, research, isolation, resolution, and follow-up steps. Requires experience and understanding of IT environment. Typically involves use of problem management database and help desk system. May provide guidance/training for less-experienced personnel. Must have good communication skills. May be required have an understanding of an ITIL-based help desk management processes within Service Desk framework.

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Minimum

Analyst III

Functional Responsibility: Has overall responsibility for help desk operations associated with the identification, prioritization and resolution of reported problems. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked and resolved appropriately. May maintain responsibility for development, maintenance and integrity of help desk software such as the automatic call distributor (ACD) system. May be required to implement an ITIL-based help desk management process within a Service Desk framework. May be required to have a security clearage.

Data Scientist I

Functional Responsibility: Under general supervision, should be highly analytical with the ability to perform analysis, math and statistics. Critical thinking and problem-solving skills are essential for interpreting data. Need knowledge of machine-learning and research. Have the ability to identify valuable data sources and automate collection processes, undertake preprocessing of structured and unstructured data. Need to analyze large amounts of information to discover trends and patterns. May need to build predictive models and machine-learning algorithms. Knowledge of R, SQL and Python; familiarity with Scala, Java or C++ may be required.

Experience using business intelligence tools and data frameworks, have strong math skills (e.g. statistics, algebra). Need to collaborate with engineering and product development teams and excellent communication and presentation skills. Position may require a security clearance.

Data Scientist II

Functional Responsibility: Under minimal supervision, should be highly analytical with the ability to perform analysis, math and statistics. Critical thinking and problem-solving skills are essential for interpreting data. Need knowledge of machine-learning and research. Have the ability to identify valuable data sources and automate collection processes, undertake preprocessing of structured and unstructured data. Need to analyze large amounts of information to discover trends and patterns. May need to build predictive models and machine-learning algorithms. Knowledge of R, SQL and Python; familiarity with Scala, Java or C++ may be required.

Experience using business intelligence tools and data frameworks, have strong math skills (e.g. statistics, algebra). Need to collaborate with engineering and product development teams and excellent communication and presentation skills. Position may require a security clearance.

Data Scientist III

Functional Responsibility: Supervises data scientist team and should be highly analytical with the ability to perform analysis, math and statistics.

Critical thinking and problem-solving skills are essential for interpreting data.

Need knowledge of machine-learning and research. Have the ability to identify valuable data sources and automate collection processes, undertake preprocessing of structured and unstructured data. Need to analyze large amounts of information to discover trends and patterns. May need to build predictive models and machine-learning algorithms.

Knowledge of R, SQL and Python; familiarity with Scala, Java or C++ may be required. Experience using business intelligence tools and data frameworks, have strong math skills (e.g. statistics, algebra). Need to collaborate with engineering and product development teams and excellent communication and presentation skills. Position may require a security clearance.

Minimum Education: Master - (computer science, engineering, math or

Master

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Database

Administrator I

Functional Responsibility: Under general supervision, participates in the design, creation, and maintenance of computerized databases. Responsible for quality control and auditing of databases to ensure accurate and appropriate use of data. Works with management to develop database strategies to support customer needs. Consults with and advises users on access to various databases. Works directly with users to resolve data conflicts and inappropriate data usage. Directs the maintenance and use of the enterprise data dictionary and maintains database dictionaries and integration of systems through database design. Designs, implements and maintains moderately complex databases. Competent to work on most phases of database administration but may require some instruction and guidance in other phases. May require a security clearance.

Minimum Education: Associates - (computer science, engineering, math or

Administrator II

Functional Responsibility: Participates and may lead in the design, creation, and maintenance of computerized databases. Responsible for quality control and auditing of databases to ensure accurate and appropriate use of data. Works with management to develop database strategies to support customer needs. Consults with and advises users on access to various databases. Works directly with users to resolve data conflicts and inappropriate data usage. Directs the maintenance and use of the enterprise data dictionary and maintains database dictionaries and integration of systems through database design. Designs, implements and maintains moderately complex databases. Competent to work on most phases of database administration but may require some instruction and guidance in other phases. May require a security clearance.

Administrator III

Functional Responsibility: Provide supervision to other members of the database team and may lead in the design, creation, and maintenance of computerized databases. Responsible for quality control and auditing of databases to ensure accurate and appropriate use of data. Works with management to develop database strategies to support customer needs.

Consults with and advises users on access to various databases. Works directly with users to resolve data conflicts and inappropriate data usage.

Directs the maintenance and use of the enterprise data dictionary and maintains database dictionaries and integration of systems through database design. Designs, implements and maintains moderately complex databases. Competent to work on most phases of database administration but may require some instruction and guidance in other phases. May require a security clearance.

Field Service Engineer I

Functional Responsibility: Under general supervision, will be assigned to the help desk services and could second-tier support to end users for either PC, server, or mainframe applications and hardware. Handles problems that the first tier of help desk support is unable to resolve in the event they are assigned to second-tier support. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to senior level. Have very good communication skills and ability to communicate with customers. Security clearance may be required.

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Yrs of Experience

Minimum Education: Associates - (computer science, engineering, math or

Engineer II

Functional Responsibility: Under general direction, will be assigned to the help desk services and could provide second-tier support to end users for either PC, server, or mainframe applications and hardware. Handles problems that the first tier of help desk support is unable to resolve in the event they are assigned to second-tier support. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to senior level. Have very good communication skills and ability to communicate with customers. Security clearance may be required.

Engineer III

Functional Responsibility: Provide supervision to other members of the help desk services operations. Will be assigned to the help desk services and could provide second-tier support to end users for either PC, server, or mainframe applications and hardware. Handles problems that the first tier of help desk support is unable to resolve in the event they are assigned to second-tier support. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Will be responsible for handling complex problems. Have very good communication skills and ability to communicate with customers.

Security clearance may be required.

Hardware/Software

Specialist I

Functional Responsibility: Under general supervision, will support the analysis and study complex system requirements. Design software subsystems to support software and hardware topology and reuse and domain analyses and manage their implementation. Translates detailed design into computer hardware and software. Implement COTS packages.

Test, debug, and refine the computer software to produce the required product. Prepare required documentation, including both program-level and user-level documentation. Enhance software to reduce operating time or improve efficiency. Provide technical guidance in software engineering techniques and automated support tools. May require a security clearance.

Specialist II

Functional Responsibility: Will support the analysis and study complex system requirements. Support in the analysis of hardware and software problems. Design software subsystems to support software and hardware topology and reuse and domain analyses and manage their implementation.

Translates detailed design into computer hardware and software. Implement COTS packages. Test, debug, and refine the computer software to produce the required product. Prepare required documentation, including both program-level and user-level documentation. Enhance software to reduce operating time or improve efficiency. Provide technical guidance in software engineering techniques and automated support tools. Provide technical direction to programmers to ensure program deadlines are met. May require a security clearance.

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Yrs of Experience

Specialist III

Functional Responsibility: May direct and support Hardware and Software teams for the analysis and study of complex system requirements. Support in the analysis of hardware and software problems. Design software subsystems to support software and hardware topology and reuse and domain analyses and manage their implementation. Translates detailed design into computer hardware and software. Implement COTS packages.

Test, debug, and refine the computer software to produce the required product. Prepare required documentation, including both program-level and user-level documentation. Enhance software to reduce operating time or improve efficiency. Provide technical guidance in software engineering techniques and automated support tools. Provide technical direction to programmers to ensure program deadlines are met. May require a security clearance.

IT Program Manager I

Functional Responsibility: May serve as the counterpart to the client program/technical manager for a program. Manages information technology program/technical support operations involving multiple tasks/projects and personnel at diverse locations. Organizes, directs and coordinates planning and execution of all program/technical support activities. Shall have demonstrated information technology expertise and communication skills to be able to interface with all levels of management. Assigns duties and reviews work of subordinates. Establishes and alters (as necessary) management structure within the program to effectively direct program/technical support activities. Meets and confers with client management officials regarding the status of specific Contractor program/technical activities and progress. Resolves problems, issues or conflicts as required. Ensures that program schedule, performance, and deliverables are met. May require a security clearance.

Manager II

Functional Responsibility: May serve as the counterpart to the client program/technical manager for intermediate to complex programs. Manages information technology program/technical support operations involving multiple tasks/projects and personnel at diverse locations. Organizes, directs and coordinates planning and execution of all program/technical support activities. Shall have demonstrated information technology expertise and communication skills to be able to interface with all levels of management. Assigns duties and reviews work of subordinates. Establishes and alters (as necessary) management structure within the program to effectively direct program/technical support activities. Meets and confers with client management officials regarding the status of specific Contractor program/technical activities and progress. Resolves problems, issues or conflicts as required. Ensures that program schedule, performance, and deliverables are met. May require security clearance.

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Manager III

Functional Responsibility: May serve as the counterpart to the client program/technical manager for a complex program. Manages program/technical support operations involving multiple tasks/projects and personnel at diverse locations. Organizes, directs and coordinates planning and execution of all program/technical support activities. Shall have demonstrated information technology expertise and communication skills to be able to interface with all levels of management. Assigns duties and reviews work of subordinates. Establishes and alters (as necessary) management structure within the program to effectively direct program/technical support activities. Meets and confers with client management officials regarding the status of specific Contractor program/technical activities and progress. Resolves problems, issues or conflicts as required. Ensures that program schedule, performance, and deliverables are met. May require security clearance.

Minimum Education: Master’s - (computer science, engineering, math or

LAN/WAN

Functional Responsibility: Under general supervision, will assist in the design and implementation of LAN/WANs using switch and router Technology. Detailed knowledge of network systems engineering practices.

May perform hardware/software analysis to provide comparative data of performance characteristics and suitability within the existing systems environment. Prepare trade-off studies and evaluations for vendor equipment. Assists in generating network monitoring and performance reports for LAN/WAN utilization studies. Recommends network design changes/enhancements for improved systems availability and performance.

Knowledge includes demonstrated capability in at least one primary network element, such as operating systems, platform or protocols.

Functional Responsibility: Under minimal supervision, monitors and responds to complex hardware, software and network problems utilizing a variety of hardware and software testing tools and techniques. Provides primary interface with vendor support service groups or provides internal analysis and support to ensure appropriate notification during outages or periods of degraded system performance. Provides LAN server support.

Requires extensive knowledge of PC/LAN communications hardware and software in multi-protocol environment, and network management software.

Provides training for less experienced technicians. In support of microcomputer applications, analyzes requirements; in required media;

provides program support; tests, debugs and writes documentation as required. May have responsibilities for providing customer assistance support in setting up microcomputers and/or installing software packages.

Functional Responsibility: Supervises LAN/WAN Engineering team and monitors and responds to complex hardware, software and network problems utilizing a variety of hardware and software testing tools and techniques. Provides primary interface with vendor support service groups or provides internal analysis and support to ensure appropriate notification during outages or periods of degraded system performance. Provides LAN server support. Requires extensive knowledge of PC/LAN communications hardware and software in multi-protocol environment, and network management software. Provides training for less experienced technicians.

In support of microcomputer applications, analyzes requirements; in required media; provides program support; tests, debugs and writes documentation as required. May have responsibilities as task leader and for

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Yrs of Experience providing customer assistance support in setting up microcomputers and/or installing software packages.

Quality Assurance

Functional Responsibility: Under general supervision, will support the development and implementation of quality control methodologies to ensure compliance with quality assurance standards, guidelines and procedures in a small logistical computer-based organization. Supports the development and definition efforts of major and minor characteristics of quality including quality metrics and scoring parameters and determines requisite quality control resources for an actual effort. Maintains a process for evaluating hardware, software, and associated documentation and/or assists in the evaluation. Conducts and/or participates in formal and informal reviews at pre-determined points throughout the development cycle.

Functional Responsibility: Supports the development and implementation of quality control methodologies to ensure compliance with quality assurance standards, guidelines and procedures in a small to mid-sized logistical computer-based organization. Supports the development and definition efforts of major and minor characteristics of quality including quality metrics and scoring parameters and determines requisite quality control resources for an actual effort. Maintains a process for evaluating hardware, software, and associated documentation and/or assists in the evaluation. Conducts and/or participates in formal and informal reviews at pre-determined points throughout the development cycle.

Minimum Education: Bachelors - (liberal arts degree)

Functional Responsibility: Acts as task leader or supervisor as required.

Develops and implements quality control methodologies to ensure compliance with quality assurance standards, guidelines and procedures in a large logistical computer-based organization. Develops and defines major and minor characteristics of quality including quality metrics and scoring parameters and determines requisite quality control resources for an actual effort. Establishes and maintains a process for evaluating hardware, software, and associated documentation and/or assists in the evaluation.

Conducts and/or participates in formal and informal reviews at pre-determined points throughout the development cycle. Trains and supervises lower-level quality assurance/control specialist.

Software Engineer I

Functional Responsibility: Under direct supervision, supports efforts for research, designs and develops simple computer software systems in conjunction with hardware product development. Applies principles of computer science, engineering, and mathematical analysis. Supports the preparation of documentation and manuals for users. Requires regular supervision.

II

Functional Responsibility: Supports (with supervision) research designs and develop simple computer software systems in conjunction with hardware product development. Applies principles of computer science, engineering, and mathematical analysis. Supports the preparation of documentation and manuals for users. Requires regular supervision.

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Functional Responsibility: May act as a lead for a project for the research designs and develop simple computer software systems in conjunction with hardware product development. Applies principles of computer science, engineering, and mathematical analysis. Supports the preparation of documentation and manuals for users. May require a security clearance.

Expert I

Functional Responsibility: Provides subject matter expertise for work described in the program/task. Provides technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, training, and/or implementation advice on problems which require knowledge of the subject matter for effective implementation. From computer systems standpoint, participates as needed in all phases of software and hardware development with emphasis on the planning, analysis, testing, integration, documentation, training, and presentation phases. From a business process standpoint, provides technical advice, guidance and direction for the improvement, modification, and re-engineering of business processes, policies and procedures for any functional area under consideration or review.