MAS - Dix-Gra, Inc. - 47QRAA19D0095

General Services Administration

Federal Acquisition Service Authorized Federal Supply Schedule Price List

On‐line access to contract ordering information, terms and conditions, up‐to‐date pricing, and the option to create an electronic delivery order is available through GSA Advantage!™, a menu‐driven database system. The INTERNET address for GSA Advantage!™ is: http://www.GSAAdvantage.gov.

Schedule: Multiple Award Schedule

Category: Professional Services Class: R701 / R422 / R499

Contract Number: 47QRAA19D0095

For more information on ordering go to the following website: https://www.gsa.gov/schedules

Contract Period: June 13, 2024 – June 12, 2029

Business Size: Small Woman Owned Small Business

Contractor: DIX‐GRA, Inc. DBA: DG Solutions

Address: 2074 E Park DR NE Conyers, GA 30013‐5753

Contract Adminstrator: Denise Hindle

Telephone: 770.972.2354

E‐mail: DHindle@dgsolutionsinc.com

Website: http://dgsolutionsinc.com/

Pricelist current through Modification #: PO‐0007, dated 05/14/2024

DIX‐GRA, Inc. DBA: DG Solutions PH: 770‐972‐2354 info@dgsolutionsinc.com http://dgsolutionsinc.com/ http://www.gsaadvantage.gov/ http://www.gsa.gov/schedules mailto:DHindle@dgsolutionsinc.com http://dgsolutionsinc.com/ mailto:info@dgsolutionsinc.com http://dgsolutionsinc.com/

Contractor:

DIX‐GRA, INC. DBA: DG Solutions

Contract Number:

47QRAA19D0095

Page | 2

GSA Terms and Conditions

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINS)

SIN SIN Description

541430 Graphic Design Services

541810 Advertising Services

541910 Marketing Research and Analysis

OLM Order Level Materials

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN

See attached Price List.

1c. HOURLY RATES (Services Only)

See attached Price List.

2. MAXIMUM ORDER

541430: $1,000,000 541810: $1,000,000 541910: $1,000,000

OLM: $250,000

3. MINIMUM ORDER

$100.00

4. GEOGRAPHIC COVERAGE

50 Sates, DC Territories

5. POINT OF PRODUCTION

NA – Offering Services

6. DISCOUNT FROM LIST PRICES

Net GSA pricing is listed in attached Price List. Basic discounts have been deducted.

7. QUANTITY/VOLUME DISCOUNTS

None

8. PROMPT PAYMENT TERMS

Net Thirty (30) Days

9. FOREIGN ITEMS

None

Contract Number:

Page | 3

10a. TIME OF DELIVERY

To Be Determined by Task

10b. EXPEDITED DELIVERY To Be Determined by Task

10c. OVERNIGHT AND 2‐DAY DELIVERY

Please contact contractor for overnight and 2‐day delivery.

10d. URGENT REQUIREMENTS

When the Federal Supply Schedule contract delivery period does not meet the bona fide urgent delivery requirements of an ordering activity, ordering activities are encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery. The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by the Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the ordering activity, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.

11. F.O.B. POINT

Destination

12a. ORDERING ADDRESS

2074 E Park DR NE Conyers, GA 30013‐5753

12b. ORDERING PROCEDURES

For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405‐3.

13. PAYMENT ADDRESS

2074 E Park DR NE Conyers, GA 30013‐5753

14. WARRANTY PROVISION

No Warranty Policy for Services

15. EXPORT PACKING CHARGES

N/A

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR

Contract Number:

Page | 4

17. TERMS AND CONDITIONS OF INSTALLATION

18a. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY

DISCOUNTS FROM LIST PRICES

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES

19. LIST OF SERVICE AND DISTRIBUTION POINTS

20. LIST OF PARTICIPATING DEALERS

21. PREVENTIVE MAINTENANCE

22a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (E.G., RECYCLED CONTENT, ENERGY

EFFICIENCY, AND/OR REDUCED POLLUTANTS)

22b. SECTION 508 COMPLIANCE

If applicable, Section 508 compliance information on the supplies and services in this contract are available in Electronic and Information Technology (EIT) at the following: N/A

The EIT standard can be found at: www.Section508.gov/.

23. DATA UNIVERSAL NUMBER SYSTEM (DUNS) NUMBER

010642114

24. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT (SAM)

WEBSITE

Active http://www.section508.gov/

Contract Number:

Page | 5

Approved MAS Prices

All Prices Include the Industrial Funding Fee (IFF)

SIN

Labor Category Location Yr 6 Yr 7 Yr 8 Yr 9 Yr 10

541430 541810 541910

Senior Project Manager Both $152.37 $156.18 $160.08 $164.09 $168.19

541430 541810 541910

Intermediate Project Manager Both $121.89 $124.94 $128.06 $131.27 $134.55

541430 541810 541910

Senior Graphic Specialist Both $96.17 $98.57 $101.04 $103.56 $106.15

541430 541810 541910

Graphic Specialist Both $76.19 $78.10 $80.05 $82.05 $84.10

541430 541810 541910

Data Capture Manager Both $168.52 $172.73 $177.05 $181.48 $186.01

541430 541810 541910 **Data Entry Both $62.23 $63.79 $65.38 $67.02 $68.69

541430 541810 541910

Proof Reader Both $58.83 $60.30 $61.81 $63.36 $64.94

541430 541810 541910

Call Center Supervisor Both $138.65 $142.12 $145.67 $149.31 $153.04

541430 541810 541910

Senior Call Center Interviewing Agent Both $98.44 $100.90 $103.42 $106.00 $108.65

541430 541810 541910

Junior Interviewing Agent Both $55.44 $56.82 $58.24 $59.70 $61.19

541430 541810 541910

Senior Programmer Both $224.69 $230.30 $236.06 $241.96 $248.01

541430 541810 541910

Intermediate Programmer Both $136.90 $140.32 $143.83 $147.42 $151.11

Contract Number:

Page | 6

The Service Contract Labor Standards (SCLS) is applicable to this contract and it includes SCLS applicable labor categories. The prices for the indicated (**) SCLS labor categories are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS matrix. The prices awarded are in line with the geographic scope of the contract (i.e. nationwide).

SCLS Eligible Labor Category SCA Equivalent Code Title Wage Determination No

Data Entry 01051 ‐ Data Entry Operator I 2015‐4471

Revision 11 Dated 12/26/18

Contract Number:

Page | 7

Labor Category Descriptions

Labor Title

Description

Minimum Years of

Experience

Minimum Education

Level

Senior Project Manager

Serves as Program Director and the contractor counterpart to the government program/technical manager for a program requiring integration of multiple project components. Functions as the primary point of contact for customers in the areas of contract performance and technical direction. Organizes, directs, and coordinates planning and output of task order objectives and ensures the quality and timeliness of contract deliverable items. Designs data collection processes to properly support the data collection methodology.

Ensures that all deliverable items conform to contract and applicable government/client standards. Plans, assigns, schedules, and reviews work to subordinates. Explains policies, purpose and objective of tasks to project staff. Estimate hours needed to complete assigned projects, identify areas of concern and provide recommendations.

Obtain information and requirements from clients regarding their product or service needs. Design data collection processes to properly support the date collection methodology. Develop client project reports. Manage effectiveness of team members by communicating project information, setting priorities, coordinating associate’s activities, determining staff training needs, providing ongoing mentoring and leadership and assessing their performance. Review information from outside vendors to regarding best price, oversee purchase of materials, monitor contract specifications, revisions, pricing, billing, and costs. Assume ultimate responsibility for the accurate, timely, cost–effective completion of client projects to ensure customer client satisfaction. Design, implement, and communicate procedures within the department and monitor for compliance.

6 Bachelors

Intermediate Project

Manager

Manages facets of contract operations. Interacts with current clients to obtain information regarding product and service needs.

Formulates strategic plans and approves contract deliverables. Plans, organizes and oversees work efforts, assigns project resources, supervises subordinate personnel, provides risk management, ensures quality control, and monitors task and sub‐project contract performance. Obtains bids from outside vendors to ensure best price, purchases materials, monitors contract specifications, revision, pricing, billing and costs. Provide leadership and guidance to support activities of process design, process improvement, and quality assurance. Assist in estimating the hours and resources needed to complete project. Assume responsibility for accurate, timely completion of projects by organizing/scheduling work to be completed and resolving issues. Interact with team members to coordinate activities, obtain or provide information regarding projects and changes to projects, assign tasks, and set priorities.

Provide work direction to Associate Project Specialist as needed and monitor quality of work. Provide information to appropriate departments (survey production, overprinting, mailing services, 4 Bachelors

Contract Number:

Page | 8

Years of

Experience

Minimum Education

Level survey receiving, survey processing, data collection) regarding job parameters and changes to current projects. Develop client project reports to meet the client requirements.

Senior Graphic Specialist

Provides graphics and design consulting to staff, produces graphics and design work, provides advanced technical support and guidance to information specialists and others. Implements report and graphic standards of the company and provides advanced technical support and guidance to others. Possesses strong knowledge of multiple PC and MacIntosh application packages including word processing, spreadsheets, graphics, and drawing packages. Responsible for overall management of budget for graphics unit and for cost recovery for work done on projects. Recruits, trains, and provides ongoing supervision to support staff in unit. Negotiates with vendors and consultants for services and subcontractors or service bureaus media.

3 Bachelors

Graphic Specialist

Produces graphics and design work, possesses strong knowledge of multiple PC and MacIntosh application packages including word processing, spreadsheets, graphics, and drawing packages. Is responsible for data merge programming utilizing enterprise data driven XMPIE Software from Xerox enterprise partner. Prepares all print ready PDF files to for print production on digital presses.

1 Bachelors

Data Capture Manager

This position is responsible for managing day to day operations for incoming survey mail. Assigns appropriate resources to meet all SLA’s for data capture. Trains and mentors data collection staff to maintain appropriate levels of accuracy and compliance for all projects. Ensure that all proper procedures are followed for receiving and scanning completed mail return surveys. Evaluates potential software enhancements and equipment improvements.

3 Bachelors

**Data Entry The primary responsibilities of this position are to read questionnaires to capture appropriate returned response, input written comments from surveys into data capture program. Will be responsible for maintaining acceptable rate of speed and accuracy and meet commenting performance standards. Also includes tasks and other responsibilities as assigned. Minimum/ General Experience One year experience in typing or data entry computer skills required.

Typing speed of 50 words per minute is required. Must be able to read and interpret typed and/or handwritten text and be able to work independently. Candidate must have high attention to detail.

0 High School

Proof Reader The proofreader is responsible for review of all documents and survey layouts to ensure accuracy for text and design specifications before production. All files must be free of any errors and meet requirements for production equipment. This includes all CATI Call scripts as well as survey, letter and marketing material.

2 Associates

Call Center Supervisor

Responsible for hiring, training, and preparing call center representatives to conduct survey interviews. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Answering agent questions regarding best

3 Bachelors

Contract Number:

Page | 9

Years of

Experience

Minimum Education

Level practices or difficult calls. Identifying operational issues and suggesting possible improvements. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Preparing reports and analyzing data to assist management as they determine call center goals.

Working with other supervisors and management team members to support agents and maximize customer satisfaction.

Senior Call Center

Interviewing Agent

Senior agents must be capable of managing large amounts of inbound and outbound interviews and FAQ’s in a timely manner. They must be able to follow communication scripts when conduction various interviews. They must be able to identify and engaged with respondents in various circumstances to garner cooperation to complete interviews. They must be well versed on all FAQ’s for each project to respond to any questions. Must utilize CATI programs to capture all responses and disposition of call status. Senior Agents frequently attend educational seminars to improve knowledge and performance

1 High School

Junior Interviewing

Agent

Conducts outbound and inbound phone interviews. Agent must possess proper skills for utilizing CATI programs to input responses as well as disposition the status of all calls. Agent must possess good verbal communication skills and a confident phone presence.

0 High School

Senior Programmer

Estimates hours needed to complete assigned projects, identify areas of concern and provide recommendations. Architect applications with system performance expectations for application being developed. Re‐architect systems utilizing technology advances to streamline processes and improve performance. Manage the design and analysis for each assigned project including creation of Technical System Design. Follow adopted processes/methodologies and identify process improvements. Produce code to meet standards for each assigned task. Perform unit testing; strive for zero defects.

Document steps throughout application development process and identify areas for improvement. Conduct project meetings and development meetings (Design Review, Code Review, Output Review, etc.). Identify and track changes in scope of work as they occur and notify appropriate team members. Provide work direction / assignments to others. Define development schedules and prioritize workloads and resources. Demonstrate an understanding of business and technical requirements for each assigned project. Train and mentor Intermediate and Junior Programmers. Create Logical Architecture and Data Model for complex systems. Create user interface/deliverable mockups for assigned projects. Assist with creation of Physical Data Model and Physical Architecture Design.

Recommend new processes to improve projects’ effectiveness.

Attend and support client meetings as well as conducting technical meetings with client technical staff

8 Bachelors

Intermediate Work with senior programmers to create accurate estimates of hours needed to complete assigned tasks. Provide input to schedules and

4 Bachelors

Contract Number:

Page | 10

Years of

Experience

Minimum Education

Level Programmer follow accordingly to meet project deadlines. Document steps throughout application development process. Follow and demonstrate an understanding of adopted processes / methodologies. Demonstrate an understanding of business and technical requirements for each assigned project. Demonstrate an understanding of system performance expectations for application being developed. Lead design and analysis for each assigned project including creation of Technical System Design. Create Logical Architecture and Data Model for less complex systems. Create user interface/deliverable mockups for assigned projects. Produce code to meet standards for each assigned task. Perform unit testing; strive for zero defects. Implement, maintain and support application following approval by Software Quality Assurance (i.e., production release).

Participate in project meetings and development meetings (Design Review, Code Review, Output Review, etc.). Identify changes in scope of work as they occur and notify appropriate team members. Provide work direction/assignments to Junior Programmers

Approved MAS Prices