MAS - Tactis, LLC - 47QRAA18D00F9

GSA Contract #47QRAA18D00F9 Tactis, LLC, 2030 8th ST NW, Washington, DC 20001 Contract Period: Sept. 7, 2018 - Sept. 6, 2028 Telephone: 301-526-8255

General Services Administration

Federal Acquisition Service Authorized Federal Supply Schedule FSS Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is:

GSAAdvantage.gov

Multiple Award Schedule Federal Supply Group: Professional Services

FSC/PSC Code: R408, DA01

Contract #47QRAA18D00F9 For more information on ordering go to the following website: https://www.gsa.gov/schedules

Contract Period: Sept. 7, 2018 – Sept. 6, 2028

(Contract Offering/Pricing current through Mod PS-0032 - effective 10/23/23)

TACTIS, LLC

2030 8th ST NW, Unit 505 Washington, DC 20001 Telephone: 301-526-8255 www.tactis.com E-mail: todd.coen@tactis.com

Contract Administration Contact: Todd Coen Business Size: Small Business

SBA Certified HubZone https://www.gsa.gov/schedules

GSA Contract #47QRAA18D00F9 Tactis, LLC, 2030 8th ST NW, Washington, DC 20001 Contract Period: Sept. 7, 2018 - Sept. 6, 2028 Telephone: 301-526-8255

CUSTOMER INFORMATION:

1a. Table of Awarded Special Item Numbers (SINs):

SIN Recovery State/Local SIN Description

541430 541430RC N/A

Graphic Design Services: Planning, designing, and managing the production of visual communication in order to convey specific messages or concepts, clarify complex information, or project visual identities. Services may include services like the design of printed or digital materials, packaging, advertising, signage systems, and corporate identification (logos).

541511 541511RC N/A

Web Based Marketing: Encompasses a variety of strategies and techniques utilized to promote products, brands, or services via the internet, including services like search engine optimization, social media marketing, email marketing, content marketing, paid media and advertising, web analytics, and web design and development.

54151S 54151SRC N/A

IT Technology Professional Services: Writing, modifying, testing, and supporting software to meet the needs of a particular customer. Typical services include: Custom application software programming services, custom computer program or software development, custom computer software analysis and design services, custom computer software programming services, and custom computer software support services

541611 541611RC N/A

Project Management Support: Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services

541613 541613RC N/A

Marketing Consulting Services: Provide operating advice and assistance to organizations on marketing issues, such as developing marketing objectives and policies, sales forecasting, new product development and pricing, licensing and franchise planning, and marketing planning and strategy. This includes internet or web-based marketing strategies as a part of broader marketing consultancy.

541810 541810RC N/A

Advertising Services: Creating advertising campaigns and placing such advertising in periodicals, newspapers, radio, television, digital, or other media.

These establishments are organized to provide a full range of services including advice, creative services, account management, production of advertising material, media planning, and buying

541810ODC 541810ODCRC N/A

Other Direct Costs for Marketing and Public Relations Services:

Additional expenses incurred in the process of executing marketing and public relations campaigns beyond the core services provided. These costs are specific to the project or campaign and can vary depending on the specific requirements and strategies employed. Examples include printing and production costs, media placement fees, photography and videography expenses, event expenses, digital marketing expenses, market research and surveys, translation and localization services, and other software and technology costs.

541910 541910RC N/A

Market Research and Analysis Services: Systematically gathering, recording, tabulating, and presenting marketing and public opinion data. These activities may involve the collection of information from various sources, such as surveys, opinion polls, focus groups, interviews, and other methods. The collected data is then analyzed and interpreted to provide insights and recommendations to clients, which can be used for marketing, strategic planning, product development, public relations, or other purposes.

561422 561422RC N/A Automated Contact Center Solutions (ACCS): Telemarketing Bureaus and Other Contact Centers

OLM OLMRC OLMSTLOC Order Level Materials

1b. Lowest Price Item and Model: Not Applicable 1c. Hourly Rates: See Labor Descriptions and Hourly Rates below

2. Maximum Order: $1,000,000/Order - All SIN's (except 54151S and 561422) $ 500,000/Order - SIN's 54151S and 561422

3. Minimum Order: $100

4. Geographic Coverage (delivery area): Domestic

GSA Contract #47QRAA18D00F9 Tactis, LLC, 2030 8th ST NW, Washington, DC 20001 Contract Period: Sept. 7, 2018 - Sept. 6, 2028 Telephone: 301-526-8255

5. Point(s) of Production (city, county, state): Not Applicable

6. Basic Discount: Prices shown herein are net, discounts deducted.

7. Volume Discount: None

8. Prompt Payment Terms: Net 30 days (Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.)

9. Foreign Items (list by country of origin): None

10a. Time of Delivery: Specified in task order.

10b. Expedited Delivery: Contact Contractor.

10c. Overnight and 2-day Delivery: Contact Contractor.

10d. Urgent Requirements: Contact Contractor.

11. F.O.B. points(s): Destination

12a. Ordering Address(es): Tactis, LLC

2030 8th ST NW Unit 505 Washington, DC 20001

12b. Ordering Procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment Address(es): Tactis, LLC

2030 8th ST NW Unit 505 Washington, DC 20001

14. Warranty Provision: Contractor’s standard commercial warranty terms and conditions.

15. Export Packaging Charges (if applicable): Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable): Not Applicable

17. Terms and conditions of installation, (if applicable): Not Applicable

18a. Terms and conditions of repair parts (if applicable): Not Applicable 18b. Terms and conditions of for any other services (if applicable): Not Applicable

19. List of service and distribution points (if applicable): Not Applicable

20. List of participating dealers (if applicable): Not Applicable

21. Preventive maintenance (if applicable): Not Applicable

22a. Special Environmental Attributes: None 22b. Section 508 Compliance: Not Applicable

23. Unique Entity Identifier (UEI) Number: PDMJREMF5ED6

24. System for Award Management (SAM) Completed: Yes

GSA Contract #47QRAA18D00F9 Tactis, LLC, 2030 8th ST NW, Washington, DC 20001 Contract Period: Sept. 7, 2018 - Sept. 6, 2028 Telephone: 301-526-8255

LABOR CATEGORY DESCRIPTIONS

SIN Labor Category Description Education

Min.

Years Exp.

54151S, 541430, 541511, 541613, 541810, 541910

508 Compliance Specialist Responsible for the coordination and completion of all 508 compliance. Familiar with standard concepts ,practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor or manager.

Bachelors 2 years

54151S, 541430, 541511, 541613, 541810, 541910

Account Executive Oversees and manages all aspects of client account, including client contact, creative coordination, media production, and accounting. Reports to senior staff.

Bachelors 2 years

54151S, 541430, 541511, 541613, 541810, 541910

Administrative Assistant Provides administrative and clerical support for clients and staff. Duties may include word processing, research, proofreading, editing, copying and binding, maintaining department/client files, expense reports, and coordinating events/meetings. Working knowledge of applicable software applications.

Associates 3 Years

54151S, 541430, 541511, 541613, 541810, 541910

Art Director Specializes in development and concept of client's project. Is proficient in and familiar with all multi-media applications and materials. Provides supervision to junior staff.

Bachelors 3 Years

54151S, 541430, 541511, 541613, 541810, 541910

Beta Tester I Responsible for managing and completing the testing of specific websites and/or functionality. Uses insights for the front end of the project and the customer needs to help plan elements for much later testing - equipment needs, personnel needs etc. Involved in design reviews and more detailed test planning, as well as customer planning for beta tests and reviews of user documentation.

Associates 1 Year

541611, 561422

Business Analyst The Business Analyst will work with Operations to integrate performance reporting across multiple platforms leading to situational awareness and process improvement. The Business Analyst requires extensive, advanced excel skills (i.e. pivot tables, graphing, Visual Basic coding, macro coding, ODBC interfaces), experience with ETL processes, coding and tools, experience with a major reporting suite I.e. Tableau.

Bachelors 3 Years

541430, 541511 541613, 541810 541910

Communications Consultant Monitors progress of already written and approved five year strategic outreach plan and makes recommendations for adjustments.

Bachelors 2 years

541430, 541511 541613, 541810 541910

Communications Director Assists in developing communications materials to build brand and product awareness through targeted media campaigns.

Engages in advertising planning and placement for all media, both offline and online. Works under some supervision.

Bachelors 5 Years

GSA Contract #47QRAA18D00F9 Tactis, LLC, 2030 8th ST NW, Washington, DC 20001 Contract Period: Sept. 7, 2018 - Sept. 6, 2028 Telephone: 301-526-8255

541430, 541511 541613, 541810 541910

Contract Administrator Responsible for contract scope of work and budget compliance with client, government personnel, and/or other contractors. Works under supervision.

Associates 2 years

54151S, 541430, 541511, 541613, 541810, 541910

Creative Director Implements print and multimedia design projects, as well as animation and illustration. May design marketing materials, direct mail campaigns, and Web pages. Works under some supervision.

Bachelors 4 Years

541611, 561422

Customer Service Representative (CSR)**

Responsible for using the contact center hardware and software to respond to incoming and outgoing contacts for the customer. Contacts could include calls, emails, chats, web inquires or emails. Follow scripts when required handling customer concerns on different topics. Navigate and use software, scripts, and tools appropriately. Provide excellent customer service in accordance with the contract service levels and company standards. Escalate inquires to higher tiers of support as required.

High School

0 Years

54151S, 541430, 541511, 541613, 541810, 541910

Data Entry Implements database management techniques and marketing communications processes. Experience developing sales lead management programs for organizations.

Bachelors 2 years

54151S, 541430, 541511, 541613, 541810, 541910

Designer I This position is responsible for reviewing, analyzing and modifying web applications. Working closely with a manager or business analyst to develop the best solutions. Has knowledge of commonly used concepts, practices and procedures used in the web development environment. Relies on experience and judgment to plan, prioritize and complete assigned tasks. Works under the supervision of the project manager.

Bachelors 3 Years

54151S, 541430, 541511, 541613, 541810, 541910

Developer I This position is responsible for reviewing, analyzing, and modifying web applications, including coding, testing, debugging, and deploying to support the organizations web applications. Works closely with manager or business analyst to develop best solutions. Has knowledge of commonly used concepts, practices and procedures used in the web development environment. Relies on experience and judgment to plan; prioritize and complete assigned tasks.

Works under the supervision of the project manager.

Bachelors 3 Years

541611, 561422

Director Provides corporate program oversight and interfaces directly with program personnel to ensure full program results and compliance for quality, service and budget. Provides management and technical direction of projects ensuring maximum effectiveness in the use of resources for the timely completion of projects. Coordinates efforts and provides leadership in industry meetings. Provides internal planning, guidance and management structure for tracking accomplishment of work assigned. Exercises independent judgment as well as a high level of analytical skill in solving complex and unusual managerial, technical and administrative problems. May act as Program Manager for complex or large-scale programs.

Bachelors 10 years

GSA Contract #47QRAA18D00F9 Tactis, LLC, 2030 8th ST NW, Washington, DC 20001 Contract Period: Sept. 7, 2018 - Sept. 6, 2028 Telephone: 301-526-8255

54151S, 541511, 541613, 541810, 541910

Director of Digital Services Responsible for computer and digital media playback support for both internal and external customers. Following established processes and developing improvements to those processes. Works in teams to ensure a high level of customer support and high quality products.

Bachelors 2 years

54151S, 541430, 541511, 541613, 541810, 541910

Email Specialist Supports, monitors, tests and troubleshoots hardware and software problems pertaining to LAN. Recommends and schedules repairs. Provides end users support for all LAN-based applications. Installs and configures workstations.

Assist users with hardware and software problems. Ability to maintain email server, email accounts and user mailboxes.

Associates 2 years

541611, 561422

Finance Support The finance director support the processes and systems related to timekepping, payroll, benefits, and accounting.

Establishes and maintains accounts. Supports all timekeeping issues, corrections, and audits. Ensures all employees have the correct charge accounts and montors and audits timecards for completness and accuracy. Primary interface for timekeeping to the CFO and all external contacts.

Bachelors 2 years

54151S, 541430, 541511, 541613, 541810, 541910

Graphic Designer Assists senior staff members in design and development of posters, exhibits, publications, photos, graphic designs, brochures, reports and other outreach materials. Designs and develops presentations, partner templates, kiosks, speeches, and fact sheets. Coordinates production process of all printed and interactive pieces. Works under some supervision.

Bachelors 2 years

541611, 561422

Help Desk Agent Provides technical and program support to customers via omni-channel communication. Manages and resolves support tickets and provide all documentation required for help desk system. Required to meet technical training requirements, service levels for technical and customer service skills.

High School

2 years

541611, 561422

HR Generalist Responsible for performing HR-related duties on a professional level and works closely with operations management in supporting MissionSide employees. This position carries out responsibilities in the following functional areas: benefits administration, employee relations, performance management, onboarding, policy implementation, payroll, affirmative action and employment law compliance. When the contract requirements or headcount requires dedicated, direct support these HR Generalists are added on a direct charge basis to support the Human Resources group.

Bachelors 2 years

541611, 561422

HR Recruiter Responsible for supporting programs by recruiting staff for our operational location. This direct charge position is required when contract requirements or staffing levels required a dedicated recruiting staff to meet the requirements.

Bachelors 2 years

54151S, 541430, 541511, 541613, 541810, 541910

Illustrator Creates, designs, and illustrates across all mediums, including original drawings. Works with clients and project team members. Position carries specialized and advanced drawing and media skills.

Bachelors 2 years

541611, 561422

Instructional Designer Focuses on the application and support of Learning Design, which includes the implementation of various approaches and strategies for incorporating instructional technology across diverse academic programs and disciplines.

Bachelors 2 years

GSA Contract #47QRAA18D00F9 Tactis, LLC, 2030 8th ST NW, Washington, DC 20001 Contract Period: Sept. 7, 2018 - Sept. 6, 2028 Telephone: 301-526-8255

541511, 541613, 541810, 541910

Internet Marketing Consultant

Provides support to the marketing manager in day to day project activities

Associates 1 Year

541611, 561422

IT Security Install software, such as firewalls, to protect computer networks. Information security analysts plan and carry out security measures to protect an organization’s computer networks and systems.

Bachelors 2 years

541611, 561422

Labor Hours Specialist Direct support of the timekeeping and budgeting process.

Establishes the baseline labor budget for operations. Assigns the budget and associated charge account information to the operations staff. Monitors charges daily for compliance.

Processes corrections as required. Includes extensive reporting and analysis. Contract and customer specific support that is dedicated to an individual contract or task order.

Bachelors 2 years

541611, 561422

Lead Customer Service Representative **

Responsible for using the contact center hardware and software to respond to incoming and outgoing contacts for the customer. Contacts could include calls, emails, chats, web inquires or emails. Follow scripts when required handling customer concerns on different topics. Navigate and use software, scripts, and tools appropriately. Provide excellent customer service in accordance with the contract service levels and company standards. Escalate inquires to higher tiers of support as required.

High School

1 year

541611, 561422

Lead Trainer** Conducts all contact center training activities. Trains contact center staff on the use and application of hardward and software tools. This includes the development and maintenance of training materials. All training is customer and contract specific training. This includes training on the use of all contract specific hardware and software. Includes training on workflow and form creation as required. Conducts all refresh training and training on new or modified procedures.

The Lead Trainer supports advanced training topics and assists in the management of the training staff.

High School

2 years

54151S, 541430, 541511, 541613, 541810, 541910

Marketing Manager Supervises day-to-day project marketing activities and team members. Responsible for keeping tasks on schedule and within budget. Organizes efforts with client, team members, and others.

Bachelors 4 Years

54151S, 541430, 541511, 541613, 541810, 541910

Network Administrator Configures, troubleshoots and maintains network systems.

Tracks network statistics such as bandwidth utilization, errors and outages. Assists in configuration management and network security. Reviews daily message traffic for required actions and responses. Maintains quality assurance through customer feedback. Develops test procedures and plans for network enhancements.

Bachelors 3 Years

54151S, 541430, 541511, 541613, 541810, 541910

Network Architect I Plans, installs, configures, monitors and maintains various infrastructure projects involving various operating systems.

Maintains directories, exchange, SCOM, SCCM, SharePoint, SQL servers, computer/ communication networks, hardware, security and system software. Designs, develops and implements disaster recovery plans, backup plans and system management. Uses Windows, UNIX, Linux Servers, AD, VMware,VPN, Remedy, JAVA, .Net, LAN/WAN, etc. Requires at least ten (10) or more years of experience.

Bachelors 10 years

GSA Contract #47QRAA18D00F9 Tactis, LLC, 2030 8th ST NW, Washington, DC 20001 Contract Period: Sept. 7, 2018 - Sept. 6, 2028 Telephone: 301-526-8255

541511, 541613, 541810, 541910

PMP Project Manager Coordinates and monitors and monitors status of projects.

Prepares status reports and briefs account team members, clients or others. Participates in the day to day activities for the project.

Bachelors 5 years

54151S, 541430, 541511, 541613, 541810, 541910

Program Manager I The Program Manager I has oversight of the purpose and status of all projects in a Program and can provide oversight to support project-level activity. This role will support compliance needs in a large scale, rapidly changing environment which is subject to operational practices that require high levels of availability and minimal cost, while meeting the needs of a robust program. Prepares reports, responds to inquiries. Leads and directs the work of others. A wide degree of creativity and latitude is required with at least five (5) years of experience.

Bachelors 5 years

54151S, 541430, 541511, 541613, 541810, 541910

Program Manager II The Program Manager II has oversight of the purpose and status of all projects in a Program and can use this oversight to support project-level activity to ensure the overall program goals are likely to be met, possibly by providing a decision-making capacity that cannot be achieved at project level or by providing the Project Manager with a program perspective when required, or as a sounding board for ideas and approaches to resolving project issues that have program impacts. Typically in a program, there is a need to identify and manage cross-project dependencies and often the PMO (Program or Project Management Office) may not have sufficient insight of the risk, issues, requirements, design or solution to be able to usefully manage these. Relies on extensive experience and judgment to plan and accomplish goals. Leads and directs the work of others. A wide degree of creativity and latitude is required with nine (9) or more years of related experience.

Masters 9 years

541611, 561422

Program Manager/Ops Director

Provides direct program oversight and interfaces directly with program personnel to ensure full program results and compliance. Exercises independent judgment as well as a high level of analytical skill in solving complex and unusual managerial, technical and administrative problems. Ultimately responsible for project planning, execution and performance.

Provides management and technical direction of projects ensuring maximum effectiveness in the use of resources for the timely completion of projects. Coordinates efforts and provides leadership in industry meetings. Provides internal planning, guidance and management structure for tracking accomplishment of work assigned. Performs day-to-day management of overall contract support operations possibly involving multiple projects and groups of personnel at multiple locations. Organizes, directs and coordinates the planning and production of all contract support activities. Demonstrates written and oral communication skills. Establishes and alters (as necessary) corporate management structure to direct effective contract support activities.

Bachelors 8 Years

541611, 561422

Project Lead Technical and management support for the planning and execution of major projects. Participates in project planning and project execution. Supports the identification of project critical success factors; the development of project milestones, schedule, budget and baseline; and project execution.

Bachelors 2 Years

GSA Contract #47QRAA18D00F9 Tactis, LLC, 2030 8th ST NW, Washington, DC 20001 Contract Period: Sept. 7, 2018 - Sept. 6, 2028 Telephone: 301-526-8255

541511, 541613, 541810, 541910

Project Manager Coordinates and monitors status of client projects. Prepares status reports and briefs for account team members, clients or others. Participates in the day-to-day activities of the project.

Reports to senior staff

Bachelors 2 Years

54151S, 541430, 541511, 541613, 541810, 541910

Project Manager I Responsible for planning and executing a project, working closely with other project staff. Drafts input to status reports for the client and works with program management team,in planning and executing a project. May supervise some project support staff.

Bachelors 2 Years

54151S, 541430, 541511, 541613, 541810, 541910

Project Manager II Responsible for planning a executing a project, working closely with other project staff. Drafts input to status reports for the client and works with program management team, in planning and executing a project. May supervise some project support staff.

Bachelors 5 years

54151S, 541430, 541511, 541613, 541810, 541910

Project Manager III Responsible for the coordination and completion of projects.

Oversees all aspects of the projects, setting deadlines, assigning responsibilities and monitoring progress of the overall program. Prepares reports, responds to inquiries.

Performs a variety of tasks, while leading and directing the work of others. A wide degree of creativity and latitude is required.

Bachelors 10 years

54151S, 541430, 541511, 541613, 541810, 541910

Quality Assurance Manager Responsible for planning and executing a project, working closely with other project staff. Drafts input to status reports for the client and works with program management team, in planning and executing a project. May supervise some project support staff.

Bachelors 7 years

541611, 561422

Quality Assurance** Use of hardware and software tools to monitors contacts handled by the CSRs in accordance with the service level requirements of each task order and contract. Ensures performance standards are being met. Provides feedback and coaching to the CSRs. Provides reporting and metrics to management and the customer.

High School

2 Years

541611, 561422

Quality Operations Manager Manages teams of quality operations and auditors. This role will include support for all certifications maintained by the site and will provide analytical support to operations teams related to quality. Performs quality calibration and audit the auditor functions.

Bachelors 8 Years

541611, 561422

Quality Supervisor Manages a team of quality specialists. Ensures the assigned quality audits are done properly in line with calibrated results.

Coaches and develops staff to ensure consistent results.

Bachelors 5

54151S, 541430, 541511, 541613, 541810, 541910

Research Consultant Supports the production team members by conducting research as assigned. Has knowledge of film/video technical sources, library, Web and research tools, databases, etc.

Works

Associates 1 Year

GSA Contract #47QRAA18D00F9 Tactis, LLC, 2030 8th ST NW, Washington, DC 20001 Contract Period: Sept. 7, 2018 - Sept. 6, 2028 Telephone: 301-526-8255

541511, 541613, 541810, 541910

Senior Graphic Designer Defines and determines style, technique and medium best suited to produce desired effects. Designs appropriate graphics to be used in material to promote technologies and/or programs. Creates and produces graphic designs for Web pages, multimedia, 3-D modeling, animation, database management and other applications. Expert in all software programs related to graphic design. Serves as primary director of development of creative templates, printed materials, interactive materials (DVDs/CD ROMS, video and audio).

Bachelors 3 Years

54151S, 541430, 541511, 541613, 541810, 541910

Senior System Administrator Plans, installs, configures various infrastructures involving Windows & UNIX systems. Maintains Active Directory, Exchange, SCOM, SCCM, SharePoint, SQL servers, computer/communication networks, hardware, security and system software. Designs, develops and implements disaster recovery plans, backup plans and system management. Uses Windows, UNIX, Linux Servers, AD, VMware, VPN, Remedy, Java, .net, LAN/WAN.

Masters 2 Years

54151S, 541430, 541511, 541613, 541810, 541910

Senior Web Designer Creates and produces graphic designs for Web pages, multimedia, 3-D modeling, animation, database management, and other applications using the most advanced technology.

Skilled expert in all software programs related to graphic design. Works independently and provides supervision to junior staff.

Bachelors 6 Years

54151S, 541430, 541511, 541613, 541810, 541910

Senior Web Developer Programming experience in all database applications, database environments including system integration and low level driver development.

Bachelors 6 Years

541611, 561422

Site Quality Manager Manages the quality operations and certification programs at a site. This includes oversite of quality analysts and monitors and implementation of quality standards as defined for the program. Works with other site leadership to ensure program initiatives are implemented to improve customer satisfaction and the customer experience. Reviews and documents performance anomalies and issues and tracks to resolution.

Bachelors 10 Years

54151S, 541430, 541511, 541613, 541810, 541910

SME Web Developer Performs highly complex analysis, design, development, testing and debugging of computer software in support of distinct product hardware (computers or other electrical/electronic devices) or technical service lines of business.

Bachelors 8 Years

54151S, 541430, 541511, 541613, 541810, 541910

Software Engineer I Works independently to develop technical designs and specifications for software products and systems. Researches and integrates design strategies, product specifications, development schedules and user expectations into product capabilities. Provides technical leadership to lower-level engineers or supervise and direct a team. Uses software development technologies and tools to build, test, evaluate and maintain product modules, components, and subsystems.

Requires a minimum of seven (7) years of relevant experience.

Bachelors 5 Years

54151S, 541430, 541511, 541613, 541810, 541910

Software Engineer II Defines and implements IT quality assurance practices and procedures. Analyzes discrepancies in service or performance and makes recommendations for product or service updates.

Familiar with a variety of the field’s concepts, practices, and procedures. Performs a variety of tasks.A wide degree of creativity and latitude is expected. Typically reports to head of a unit/department.

Bachelors 7 years

GSA Contract #47QRAA18D00F9 Tactis, LLC, 2030 8th ST NW, Washington, DC 20001 Contract Period: Sept. 7, 2018 - Sept. 6, 2028 Telephone: 301-526-8255

541611, 561422

Sr. Operations Manager Manages operations of a site. Ensures that all teams receive operational guidance and that operational effectiveness metrics are attained. Ensures teams meet service level agreements. Interfaces with workforce optimization team. May act as client liaison in absence of Sr. Site Manager.

Bachelors 7 years

54151S, 541430, 541511, 541613, 541810, 541910

Subject Matter Expert II Works under limited supervision to develop technical designs and specifications for software products. Researches and integrates design strategies, product specifications, development schedules, and user expectations into product capabilities. Provides technical leadership to lower-level engineers. Builds, tests, evaluates and maintains product modules, components, and subsystems. Requires a minimum of five (5) years of experience in researching, developing and integrating design strategies, product specifications, and development schedules for the development and implementation of complex software systems.Also serves as a technical resource for lower-level engineers.

Bachelors 10 years

541611, 561422

Supervisor Supervise the work of contact center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed. Ensure all hardware and software tools are being used correctly by the staff. Interview and recommend hiring and promotion of contact center staff, through partnering with Human Capital.

Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Capital. Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Capital on resolving problems.

Ensure compliance with company Wage & Hour policy.

Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports. Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types, and providing coaching on a regular basis.

High School

2 years

54151S, 541430, 541511, 541613, 541810, 541910

System Administrator Runs and maintains network and server infrastructure including all peripherals. Provides full technical support.

Ongoing site optimization, domain name management and receipt of and staging management or 3rd code. Stages code in test and prod environments. Assists in website testing.

Creates test data and setup. Database admin and backup while testing.

Bachelors 3 Years

541611, 561422

Technical Writer Assists in collecting and organizing information for preparation of user manuals, training materials, installation guides, proposals and reports. Edits functional descriptions, system specifications, user manuals, special reports and any other customer deliverables and documents. Assists in performing financial and administrative functions. Must demonstrate the ability to work independently or under only general direction.

High School

1 Year

54151S, 541430, 541511, 541613, 541810, 541910

Technical Writer II Applies technical writing skills to direct marketing for technical industry. Skilled in creating promotional materials for high-tech firms to introduce new services and products. Works under supervision on assigned tasks.

Associates 1 Year

GSA Contract #47QRAA18D00F9 Tactis, LLC, 2030 8th ST NW, Washington, DC 20001 Contract Period: Sept. 7, 2018 - Sept. 6, 2028 Telephone: 301-526-8255

541511, 541613, 541810, 541910

Traffic Manager Manages daily activities including budgets, status reports, and creative and media processes.

Bachelors 2 years

541611, 561422

Trainer** Conducts all contact center training activities. Trains contact center staff on the use and application of hardward and software tools. This includes the development and maintenance of training materials. All training is customer and contract specific training. This includes training on the use of all contract specific hardware and software. Includes training on workflow and form creation as required. Conducts all refresh training and training on new or modified procedures

High School

1 Year

541611, 561422

Training Manager Training Manager is responsible for the management of the Customer Solution Center and ensures the learning and performance solutions created are impactful, engaging, and are aligned with organizational and departmental priorities.

This role will oversee the consistent design, development, implementation and evaluation across all delivered learning and performance solutions. The Senior Training Manager will oversee, coach and develop the Customer Service Trainers team.

Bachelors 3 Years

54151S, 541430, 541511, 541613, 541810, 541910

Translation Services / Translator

Responsible for translating written material to a different language. Carries extensive knowledge of and proficiency in languages.

Bachelors 3 Years

54151S, 541430, 541511, 541613, 541810, 541910

Usability Expert Identifies evaluation needs and methods. Ensures usability work is complete for all project features. Creates feature usability plans with designers. Provides objective usability support through planning, arranging, moderate, and analyzing usability evaluations. Responsible for usability lab facilities and environment. Benchmarks studies of competitor products.

Bachelors 3 Years

54151S, 541430, 541511, 541613, 541810, 541910

User Experience I Creates and assists in the creation of the “user experience” for websites, intranets,andWeb applications. This includes devising clear interaction strategies in sync with business and user goals, developing navigation and site structure, organizing content and advocating the rights of real people as “users”. Leads and assists with usability assessments and tests of interactive systems.

Bachelors 3 Years

54151S, 541430, 541511, 541613, 541810, 541910

User Experience II Provides expert consultation and support to a functional technical area of a project. Develops solutions to complex projects. Works closely with project team, particularly senior and management staff, to identify the best solutions to various development,maintenance and implementation problems.

Bachelors 7 years

541430, 541511 541613, 541810 541910

Web Designer Creates and supervises art and graphic designs, including graphics for print publication, website design, web user interface, mobile interface, interactivity, flash and animation.

Can supervise and provide Section 508 Compliance, adherence to style guides and web standards, cross browser compatibility and web design best practices. Works with Creative Director and other designers to ensure designs are consistent with vision and themes.

Bachelors 3 Years

GSA Contract #47QRAA18D00F9 Tactis, LLC, 2030 8th ST NW, Washington, DC 20001 Contract Period: Sept. 7, 2018 - Sept. 6, 2028 Telephone: 301-526-8255

541511, 541613, 541810, 541910

Web Developer I Experience in formatting documents in HTML, implementation and presentation of web sites, knowledge of basic client and server types used on the Internet; familiarity with text editing and graphics development programs; familiarity with multiple computer operating systems. Has extensive knowledge of application and system software and standards used to develop and implement web sites, including programming languages and CGI , Open Database Connectivity (OBDC).

Performs HTML editing, development of creative concepts for online projects. May assist with Internet training classes.

Bachelors 2 Years

54151S, 541430, 541511, 541613, 541810, 541910

Web Developer II Responsible for completing the testing of specific web sites and/or functionality. Uses insights for the front-end of the project and the customer needs to help plan elements for later testing. Needs to be involved during the project in design reviews and more detailed test planning, as well as customer planning for beta tests, and reviews of user documentation

Bachelors 3 Years

54151S, 541430, 541511, 541613, 541810, 541910

Webmaster Supports all activities related to electronic marketing services.

Maintains programming and development for Websites, applications and usability testing. Works with team leads and graphic designers to construct layout and web solutions.

Upgrades hardware and software through administering of services, troubleshooting, management of equipment and logs and monitoring of website performance.

Bachelors 5 Years

541611, 561422

WFO Site Specialist ** Work Force Optimization Site Specialists. Use of contact center software tools and processes to manage the scheduling of the contact center operations. Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance. Analyze reports and query database from WFM Software. Determine Agent Adherence to schedule and agent performance. Create and design Ad hoc reports for data pertaining to agent scheduling, call volumes, Web Chat Volume, Agent -Performance Metrics.

High School

1 year

54151S, 541430, 541511, 541613, 541810, 541910

Writer / Editor Provides all writing, editing, proofreading and creative conception as requested, for any of the following materials:

reports, news releases, fact sheets, Web site text, and public speaking scripts.

Bachelors 3 Years

GSA Contract #47QRAA18D00F9 Tactis, LLC, 2030 8th ST NW, Washington, DC 20001 Contract Period: Sept. 7, 2018 - Sept. 6, 2028 Telephone: 301-526-8255

Education Equivalency:

Tactis, LLC - GSA Rates w/IFF

Year 6 -

9/7/23 - 9/6/24 Year 7 -

9/7/24 - 9/6/25 Year 8 -

9/7/25 - 9/6/26 Year 9 -

9/7/26 - 9/6/27 Year 10 -

9/7/27 - 9/6/28 508 Compliance Specialist $107.77 $110.46 $113.22 $116.05 $118.95

Account Executive $171.94 $176.24 $180.64 $185.16 $189.78

Administrative Assistant $55.08 $56.46 $57.87 $59.32 $60.81

Art Director $175.53 $179.92 $184.41 $189.03 $193.75

Beta Tester I $102.59 $105.16 $107.79 $110.48 $113.24

Business Analyst $130.05 $133.30 $136.63 $140.05 $143.56

Communications Consultant $110.39 $113.15 $115.98 $118.88 $121.85

Communications Director $181.04 $185.56 $190.20 $194.95 $199.83

Contract Administrator $80.68 $82.69 $84.76 $86.87 $89.05

Customer Service Representative (CSR)** $33.78 $34.63 $35.50 $36.38 $37.29

Creative Director $149.03 $152.76 $156.57 $160.49 $164.50

Data Entry $83.45 $85.53 $87.67 $89.86 $92.11

Designer I $118.17 $121.12 $124.15 $127.25 $130.44

Developer I $146.53 $150.20 $153.95 $157.80 $161.75

Director $223.86 $229.45 $235.18 $241.07 $247.09

Director of Digital Services $240.73 $246.74 $252.91 $259.23 $265.71

Email Specialist $137.55 $140.99 $144.51 $148.13 $151.84

Education/Experience Equivalency High School Degree • A High School Diploma and (4) years of additional experience equals a bachelor’s degree. A High School Diploma and (2) years of additional experience equals and associate degree.

• A High School Diploma and the completion of (2) years of additional higher education, which may or may not have resulted in a degree, may be counted as a year of experience.

Associate degree • Associate degree can be substituted for (2) years of related experience. An Associate Degree and (4) years of related experience can be substituted for a bachelor’s degree.

Bachelor’s Degree • A Bachelor’s Degree and (2) years of additional experience equals a master’s degree. A Bachelor’s degree can be substitute for (4) years of related experience.

Master’s Degree • A Master’s Degree can be substituted for (8) years of related experience. A Master’s Degree and (4) years of related experience can be substituted for a Doctorate degree.

Doctorate Degree • A Doctorate Degree may be substituted for (4) years of experience with master’s degree or (6) years with a bachelor’s degree. A Doctorate Degree may be substituted for (12) years of related experience.

Note: Relevant professional certifications and unique experience in specializing or emerging technologies may be substituted for (1) year of experience. Experience recognized in any relevant experience, both management and non-management, for the labor category.

GSA Contract #47QRAA18D00F9 Tactis, LLC, 2030 8th ST NW, Washington, DC 20001 Contract Period: Sept. 7, 2018 - Sept. 6, 2028 Telephone: 301-526-8255

Finance Support $124.46 $127.58 $130.77 $134.04 $137.39

Graphic Designer $103.76 $106.35 $109.01 $111.73 $114.52

Help Desk Agent $91.19 $93.47 $95.81 $98.21 $100.66

HR Generalist $85.58 $87.72 $89.91 $92.16 $94.47

HR Recruiter $69.83 $71.58 $73.37 $75.20 $77.09

Illustrator $121.89 $124.94 $128.06 $131.26 $134.55

Instructional Designer $95.59 $97.97 $100.42 $102.93 $105.50

Internet Marketing Consultant $137.55 $140.99 $144.51 $148.13 $151.84

IT Security $162.28 $166.34 $170.50 $174.76 $179.13

Labor Hours Specialist $66.69 $68.35 $70.07 $71.82 $73.61

Lead Customer Service Representative ** $47.67 $48.86 $50.08 $51.32 $52.60

Lead Trainer** $84.66 $86.78 $88.95 $91.17 $93.45

Marketing Manager $133.56 $136.90 $140.32 $143.83 $147.43

Network Administrator $105.71 $108.35 $111.06 $113.84 $116.69

Network Architect I $183.40 $187.98 $192.68 $197.49 $202.43

PMP Project Manager $185.44 $190.08 $194.83 $199.70 $204.70

Program Manager I $157.87 $161.82 $165.87 $170.03 $174.28

Program Manager II $177.73 $182.18 $186.73 $191.40 $196.18

Program Manager/Ops Director $159.60 $163.59 $167.68 $171.87 $176.16

Project Lead $119.40 $122.38 $125.44 $128.57 $131.79

Project Manager $125.84 $128.99 $132.21 $135.52 $138.90

Project Manager I $99.25 $101.73 $104.27 $106.88 $109.55

Project Manager II $109.66 $112.40 $115.21 $118.10 $121.05

Project Manager III $121.01 $124.03 $127.13 $130.31 $133.56

Quality Assurance Manager $140.87 $144.39 $148.00 $151.70 $155.49

Quality Assurance** $62.52 $64.08 $65.68 $67.32 $69.01

Quality Operations Manager $82.04 $84.09 $86.20 $88.35 $90.56

Quality Supervisor $71.87 $73.66 $75.51 $77.39 $79.32

Research Consultant $84.83 $86.94 $89.12 $91.35 $93.63

Senior Graphic Designer $118.36 $121.32 $124.35 $127.47 $130.65

Senior System Administrator $121.89 $124.94 $128.06 $131.26 $134.55

Senior Web Designer $142.40 $145.95 $149.60 $153.34 $157.17

Senior Web Developer $161.16 $165.19 $169.32 $173.55 $177.89

Site Quality Manager $99.29 $101.77 $104.32 $106.93 $109.60

SME Web Developer $199.80 $204.80 $209.91 $215.16 $220.54

Software Engineer I $146.53 $150.20 $153.95 $157.80 $161.75

Software Engineer II $156.94 $160.86 $164.88 $169.00 $173.22

GSA Contract #47QRAA18D00F9 Tactis, LLC, 2030 8th ST NW, Washington, DC 20001 Contract Period: Sept. 7, 2018 - Sept. 6, 2028 Telephone: 301-526-8255

Sr. Operations Manager $111.83 $114.62 $117.48 $120.42 $123.44

Subject Matter Expert II $177.73 $182.18 $186.73 $191.40 $196.18

Supervisor $74.47 $76.33 $78.24 $80.19 $82.20

System Administrator $105.71 $108.35 $111.06 $113.84 $116.69

Technical Writer $87.34 $89.52 $91.76 $94.06 $96.40

Technical Writer II $91.62 $93.90 $96.25 $98.66 $101.13

Traffic Manager $137.56 $141.00 $144.52 $148.14 $151.85

Trainer** $62.14 $63.69 $65.28 $66.91 $68.58

Training Manager $132.13 $135.44 $138.82 $142.29 $145.84

Translation Services / Translator $132.77 $136.08 $139.49 $142.97 $146.55

Usability Expert $169.99 $174.25 $178.60 $183.06 $187.64

User Experience I $130.46 $133.72 $137.07 $140.49 $144.01

User Experience II $216.48 $221.89 $227.45 $233.13 $238.95

Web Designer $115.69 $118.58 $121.54 $124.58 $127.70

Web Developer I $127.62 $130.81 $134.09 $137.44 $140.88

Web Developer II $161.64 $165.68 $169.82 $174.07 $178.42

Webmaster $166.70 $170.87 $175.14 $179.53 $184.01

WFO Site Specialist ** $50.22 $51.48 $52.77 $54.09 $55.44

Writer / Editor $98.25 $100.71 $103.22 $105.80 $108.45

Service Contract Labor Standards Matrix:

SCLS Matrix SCLS Eligible Labor Category/Fixed Price Service**

SCLS Equivalent Code & Title WD Number

Customer Service Representative (CSR)**

01041 – Customer Service Representative I

2015-5427, Rev #21 12/27/2022

Lead Customer Service Representative**

01043 – Customer Service Representative III

Lead Trainer** 15095 - Technical Instructor/Course Developer

Quality Assurance** 01113 – General Clerk III 2015-5427, Rev #21 12/27/2022

Trainer** 15090 – Technical Instructor 2015-5427, Rev #21 12/27/2022

WFO Site Specialists** 01270 - Production Control Clerk 2015-5427, Rev #21 12/27/2022

The Service Contract Labor Standards, formerly the Service Contract Act (SCA), apply to this contract and it includes SCLS applicable labor categories. Labor categories and fixed price services marked with a (**) in this pricelist are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS/SCA matrix. The prices awarded are in line with the geographic scope of the contract (i.e., nationwide).

Education Equivalency: