MAS - The Thrival Company LLC - 47QRAA18D009X

47QRAA18D009X Page 1

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

Multiple Award Schedule (MAS)

Contract Number: 47QRAA18D009X

Contract Period: 05/29/2018 – 05/28/2028

Pricelist Current Through Modification PA-0012 effective August 16, 2022 and PO-0013 effective May 29, 2023

FSC Group: Professional Services

PSC Codes: R408, F999, R704, U006

Prices Shown Herein are Net (discount deducted)

THE THRIVAL COMPANY LLC

Mailing Address:

5701 W. Slaughter Lane, Bldg. A130 Ste. 444

Austin, TX 78749-6532

MAIN OFFICE (512) 481-2123

FAX (512) 857-1322

www.thrivalcompany.com

BUSINESS TYPE: Small Business, WOSB, DBE

Deanna Koelzer | Government Contracts Administration | Boise, ID |

Office: +1 208-991-8264 | deanna@thrivalcompany.com |

Elizabeth Frisch | Government Contracts Manager | Austin TX |

Office: +1 512.301.1451 | Cell: +1 512-656-7518 | elizabeth@thrivalcompany.com |

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!™, a menu-driven database system. The INTERNET address for GSA Advantage!™ is: http://www.GSAAdvantage.gov.

http://www.thrivalcompany.com/ mailto:deanna@thrivalcompany.com mailto:elizabeth@thrivalcompany.com

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Table of Contents

Section 1: CUSTOMER INFORMATION Section 2: FIRM OVERVIEW

541611 Capabilities 611430 Training Capabilities 541620 Environmental Consulting Services

Section 3: COURSE PRICING AND ASSOCIATED COURSE DESCRIPTIONS Section 3.1 Root Cause Mastery Course Description Section 3.2 Powerful Presentations Course Description Section 3.3 Change Yourself Change Others – How to shift your own behavior to support others in shifting Section 3.4 Lead Yourself Lead Others - How to master personal leadership and explode into personnel leadership Section 3.5 Mission to Million$ - Taking Big Ideas and Making Them Reality Section 3.6 Leadership in Auditing - Performance and behavior-based auditing Overview - Facilitation Mastery Trainings Section 3.7 Beginner Facilitation Training Section 3.8 Advanced Facilitation Training Section 3.9 Professional Level Facilitation Training (Content in Beginners and Advanced Courses plus topics below) Section 3.10 Management Mastery in a Mobile Work Environment Overview - Environmental Compliance Boot Camp Section 3.11 Beginner/Refresher Environmental Boot Camp (1-day) Section 3.12 Intermediate Environmental Boot Camp (2-day) Section 3.13 Advanced Environmental Boot Camp (3-day) Section 3.14 SPCC Training Section 3.15 Stormwater/SWPP Training Section 3.16 USDOT and/or RCRA Boot Camp Training

Section 4 - SERVICE PRICING AND ASSOCIATED LABOR CATEGORY DESCRIPTIONS Section 4.1 The Thrival Company Labor Category Job Descriptions

Section 5 Other Considerations

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Section 1: CUSTOMER INFORMATION

1a. Table of Awarded Special Item Number(s) with appropriate cross-reference to page numbers:

SIN PSC SIN Description

541611 R408 Administrative Management and General Management Consulting

541620 F999 Environmental Consulting Services

611430 R704, U006 Professional and Management Development Training

OLM

Order Level Materials

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price.

See course pricing in Section 3

1c. If the Contractor is proposing hourly rates a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item.

See service pricing per hour in Section 4.

2. Maximum Order:

541611 $1,000,000.00

541620 $1,000,000.00

611430 $1,000,000.00

OLM $ 250,000.00

3. Minimum Order: $100.00

4. Geographic Coverage (delivery Area): Domestic Only

5. Point(s) of production (city, county, and state or foreign country): Same as company address

6. Discount from list prices or statement of net price: Government net prices (discounts already deducted).

7. Quantity discounts: 1% for orders over $100,000.00

The negotiated discounts will apply only to service task orders (not courses) issued under the resultant MAS contract and must be stated on all invoices. Thrival is offering this discount for the base period of the task order only.

8. Prompt payment terms: Net 30 days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items (list items by country of origin): None

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10a. Time of Delivery (Contractor insert number of days): Specified on the Task Order

10b. Expedited Delivery. The Contractor will insert the sentence “Items available for expedited delivery are noted in this price list.” under this heading. The Contractor may use a symbol of its choosing to highlight items in its price list that have expedited delivery:

Expedited delivery is available. Contact Contractor.

10c. Overnight and 2-day delivery. The Contractor will indicate whether overnight and 2-day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2-day delivery:

Expedited delivery is available. Contact Contractor.

10d. Urgent Requirements. The Contractor will note in its price list the “Urgent Requirements” clause of its contract and advise agencies that they can also contact the Contractor’s representative to affect a faster delivery:

Urgent requirements can be addressed. Contact Contractor.

11. F.O.B Points(s): Destination

12a. Ordering Address(es): Same as company address on cover

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es): Same as company address on cover

14. Warranty provision.: Contractor’s standard commercial warranty.

15. Export Packing Charges (if applicable): N/A

16. Terms and conditions of rental, maintenance, and repair (if applicable): N/A

17. Terms and conditions of installation (if applicable): N/A

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): N/A

18b. Terms and conditions for any other services (if applicable): N/A

19. List of service and distribution points (if applicable): N/A

20. List of participating dealers (if applicable): N/A

21. Preventive maintenance (if applicable): N/A

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants: N/A

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22b. If applicable, indicate that Section 508 compliance information is available on Electronic and

Information Technology (EIT) supplies and services and show where full details can be found (e.g.

contactor’s website or other location.) The EIT standards can be found at: www.Section508.gov/. N/A

23. Unique Entity Identifier (UEI) number: HVJAW3E4DBC3

24. Notification Regarding SAM Registration: The Thrival Company is listed in the System for Award

Management (SAM) http://www.section508.gov/

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Section 2: FIRM OVERVIEW

The Thrival Company LLC (“Thrival”) is a global management consulting firm providing change management, turnarounds, business performance and compliance auditing/assessments, environmental, health, and safety compliance, training, and related services to organizational performance.

We believe that leaders are made not born and that simple practices mastered through daily practice, produce extraordinary results.

Known as organizational “fixers” with a heart of gold, Thrival provides team members to our clients with experience in engineering, technology, information technology, business, psychology, sociology, culture, combined using our trademarked approaches to deliver comprehensive services and trainings that address both the ‘head’ and ‘heart’ aspects of keeping an organization operating at peak performance. Our core value is EMPOWERMENT.

The Thrival Company was founded by Elizabeth Frisch. Best Selling Author of Mission to

Million$ - Taking Big Ideas and Making Them Reality. She started her career in the early 90’s as a chemical engineer working on processes and systems; but was frustrated at the lack of sustained performance around those engineered systems. In 2000, she decided to cross-train into human psychology and behavior change, adult learning, business performance, and change management after realizing "you can’t engineer humans".

The Thrival Company was founded on her passion for combining technological solutions with high performance leadership and culture change work. As a social entrepreneurial management consulting firm, The Thrival Company focuses on leading organizations to consistent high performance culturally, socially, financially, and environmentally (Our Quadruple Bottom Line).

Our staff and faculty are not just trained coaches, engineers, project managers, designers and facilitators, but recognized leaders and life-long learners in the areas of business transformation, culture change, leadership development, team building, strategy and the new social media environments.

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We also stay connected to the best and most effective models to drive performance through our strong connections with university research on these topic areas. Our personnel have provided services to more than fifty unique business sectors, federal, state, and local governments, non-profits, and the U.S. Military. Thrival has provided training and consulting services for more than 15 years. Under this GSA, Thrival personnel can provide the following services:

541611 Admin Management 611430 Professional 541620 Environmental

& General Mgt. Consulting & Mgt Development Consulting Services

Training

541611 Capabilities

Thrival personnel can provide the following integrative consulting services as required:

• Expert advice, assistance, guidance or counseling

• Change management & organizational and business improvement efforts.

• Strategy sessions, studies, analyses and reports

• Documenting developmental, consultative or implementation efforts.

• Consultations on strategic, business and action planning;

• People and systems alignment;

• High performance work environments;

• Leadership styles, systems, assessments

• Performance measures and indicators and metrics development;

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• Process and productivity improvement;

• Organizational, team, leadership and personnel assessments;

• Surveying services (methodologies, planning, design, and development, administration;

data validation and analysis)

• Reporting,

• Community and Stakeholder briefings;

• Program assessments, compliance audits, performance and compliance evaluations.

• Training assessments, re-design, design, optimization and evaluation

• Social/digital presence development and implementation

• Risk assessments

611430 Training Capabilities (including instructor led, web-based, course development and testing)

Thrival provides comprehensive leadership and compliance training. Our unique and engaging course work is facilitated by trainers competent in adult-learning behaviors, psychology as well as expertise in the content they are presenting. Training includes

• Individual topical courses in performance and compliance

• Train-the-trainer

• Facilitation training

• Compliance training

• Management/Leadership training

• Project Management/Implementation Training

• Audit training

• Mobility training, web-based training, and testing

• Boot Camps, Retreat, Summits, and Immersion Events

541620 Environmental Consulting Services Thrival personnel can provide environmental consulting services including permitting, modeling, auditing, program development and implementation, recordkeeping, reporting, design, regulatory negotiations, public notice, community meetings, etc. in the following programmatic areas:

• Clean Air Act (CAA) including Title V, RMP, NSR, PSD, ODS, M/B/GACT, etc.

• Clean Water Act (CWA) including NPDES/SWPPP/DW

• Resource Conservation and Recovery Act (RCRA), LQG/SQG/VSQG, TSDF, etc.

• Emergency Planning and Community Right to Know Act (EPCRA) – TRI, Tier I/II

• Comprehensive Environmental Response, Compensation and Liability Act (CERCLA)

• Toxic Substance Control Act (TSCA)

• Storage Tanks (AST/UST)

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Section 3: COURSE PRICING AND ASSOCIATED COURSE DESCRIPTIONS

Thrival provides both management and leadership as well as environmental training courses.

Detailed course content can be found in Sections 3.1 – 3.17.

PERFORMANCE/MANAGEMENT TRAINING

SIN Course Name Length Min.

Participants

Max*

Participants

Price

Including

IFF

611430

Root Cause Mastery (3.1)

Solve Pervasive Problems Permanently 1 day 1 25 $2,500.00

Powerful Presentations (3.2)

Ensuring Impact When Presenting 2 days 1 25 $5,000.00

Change Yourself Change Others (3.3)

Mastering Behavior Change 1 day 1 25 $2,500.00

Lead Yourself Lead Others (3.4)

Mastering Leadership 1 day 1 25 $2,500.00

Mission to Million$ (3.5)

Taking Big Ideas & Projects and Making Them Happen in Real-Time 3 days 1 25 $7,500.00

Leadership in Auditing (3.6)

Auditing to Drive Performance, Compliance, & Behavior Change 3 days 1 25 $9,000.00

Facilitation Master Training–Beginner (3.7) Basic Skills Building in Facilitation 1 day 1 25 $2,500.00

Facilitation Master Training –

Advanced (3.8) Facilitating Meetings & Events (incl. Basic) 2 days 1 25 $5,000.00

Facilitation Master Training –

Professional (3.9) Facilitation Teams and Complex Initiatives (incl. Basic/Advanced) 3 days 1 25 $7,500.00

Management Mastery in a Mobile

Work Environment (3.10) – Managing Employees in the New Mobile/De-Centralized Workplace

1 day 1 25 $4,000.00

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ENVIRONMENTAL TRAINING

SIN Course Name Length Min.

Participants

Max*

Participants

Price

Including

IFF**

Environmental Compliance Boot Camp

– Beginners (3.11) 1 day 1 25 $2,500.00

Environmental Compliance Boot Camp

– Intermediate (3.12) 2 days 1 25 $5,000.00

611430 Environmental Compliance Boot Camp

– Advanced (3.13) 3 days 1 25 $7,500.00

SPCC Training (3.14) 1 day 1 25 $2,500.00

Stormwater Training (3.15) 1 day 1 25 $2,500.00

USDOT and/or RCRA Boot Camp

Training (3.16) 1 day 1 25 $2,500.00

*Additional participants and days as well as customized content are available based on client request on an open market basis. Please contact contractor for more details.

**The course rates shown above include the Industrial Funding Fee (IFF) of 0.75%.

CONTINUING EDUCATION CREDITS (CEUs) MAY BE AVAILABLE TO YOUR

PERSONNEL FOR ANY OF THE COUSES LISTED ABOVE. CONTACT CONTRACTOR.

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Section 3.1 Root Cause Mastery Course Description The ability to conduct effective root cause analysis is an essential tool to have as a skill set for any effective manager, leader, auditor or project manager. Yet, root cause analysis methods are rarely taught to anyone but engineering or design professionals. This course is an intensive 8-hour or 12-hour hands-on, experiential learning course. We will teach the six most common methods of root-cause analysis that can be used powerfully by any auditor, project manager, or organizational leader. Mastery will be achieved by breaking into teams and practicing each method based on scenarios provided. You will leave this course with a practical, experiential basis to start incorporating root cause analysis into your own position at your organization and become one of the most valuable people in your organization.

Please note this course includes significant break-out time to practice skills learned; therefore, participants must be ready to master the content and spend less than 30% of time in receiving content and the bulk of the time practicing and building skills.

Introduction: Root Cause Analysis Overview

• Overview of Root Cause Analysis

• Problem Types

• Problem Definitions

• Case Studies, Method Selection

Lesson 2: Forming the Team

• Identifying key personnel

• Group problem solving

• Building root cause analysis into projects

• Problem solving simulations in small groups with feedback from instructor

Lesson 3: Finding the Root Cause

• Methods of completing root cause analysis

• Explore chains of causes, cause and effect charting

• Study interrelationships and the need for evidence

• Use data analysis & investigative tools

• Identify root causes

• Breakout sessions by team to practice choosing the appropriate root cause method

Lesson 4: Fix the Root Cause

• Propose potential solutions

• Solution brainstorming

• Solution qualification

• Develop action plan to implement solution

• Recommending effective solutions

• Breakout sessions by team to practice problem solving using the appropriate root cause method

Lesson 5: Overcoming Barriers

• Barriers to Root Causes Analysis

• Solutions to Barriers

Lesson 6: Tying it all together - Real world simulation of crisis requiring immediate solution

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Section 3.2 Powerful Presentations Course Description For your personnel to be successful in your desired outcomes in communicating and training effectively, your employees will not only need to be able to learn how to present very technical information in an impactful manner but also manage anxiety, engage the audience, create rapport, and keep people interested in what they are saying throughout the whole presentation. Our Powerful Presentations training addresses the three core elements to achieve these goals in a three-part approach which addresses the psychological aspects, the technical aspects, and the empowerment aspects of creating great presenters.

Part 1: The Psychology of Presenting

To be a great presenter you must know what makes you fascinate as a presenter and how to identify your audience and interact with them to engage and build rapport. The goal of part 1 is to allow the presenter to gain understanding of themselves and their audiences. It is critical that every presenter master how to leverage their own unique personality and style as well as understand the dynamics of presentations from the audience standpoint.

In Part 1 you will discover:

• What your core default is in any presentation situation and how to use that to your advantage

• What is fascinating about you and your unique personality type and style

• How to remove your ‘baggage’ that everyone has, no matter how ‘great’ of a presenter you are. We teach the

7 Baggage’s that Presenters (and everyone else) in the room is holding onto during presentations

• How to define your audience from understanding the three learning types to the dynamics of consenters and disruptors and everyone in-between.

• Mastering your one-minute message (your OM2) and ensuring that everyone in your presentation takes home exactly what you intended to communicate.

Part 2: Building Powerful Presentations

What makes a presenter consistently great no matter the audience or the content? They know how to manage the three learning types and five personalities that sit in every audience as well as use a consistent template to deliver key information. Good presentations are uncommon, but great presentations are rare as red diamonds. That's because, when it comes to presentations, the jump from delivering a good presentation to delivering an absolutely great one is way larger than the jump from sitting through a bad presentation to acknowledging a good one. Technical presentations are even more challenging than other presentations because communicating data effectively is different than communicating results.

Part 2 focuses on how to consistently deliver powerful presentations no matter the topic or audience by understanding and applying key adult learning behavior and visual, auditory and kinesthetic triggers. We provide the best tactics from neurolinguistics programming to the psychology of using photos and graphics to engage and build rapport with your audiences.

Good presentations contain valid information that is useful to the audience (hopefully). You are presented with each piece of data in a way that is thoroughly fact-checked, accurate, and never misleading. Good presentations provide honest data in an honest way. Great presentations contain minimal information. All information that is not 100 percent relevant is stripped away, including information noise such as fancy slide work or pictures that have no relevance to the message. We teach you how to do that and master your core message.

Part 3: Empowerment through Skills Building

Training is great but what happens when you leave? This section ensures that attendees are walking out of the training event with the confidence to know that “I’ve got this!” when your next presentation opportunity comes up.

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Section 3.3 Change Yourself Change Others – How to shift your own behavior to support others in shifting.

It’s so easy to find fault in others and criticize them for their inability to change. We often get frustrated by our lack of control or power to get others to change. Yet, the key to mastering working with others to shift their behaviors is to master shifting your own behaviors and creating practices and opportunities for others to master shifting their own behaviors.

This fun, engaging course series provides 8 critical practices to shifting yourself so you can powerfully shift others.

Each practice is fun to practice, simple to implement and works across any organizational culture. This course is part of the Defying Gravity Leadership Series of Seminars and Retreat Events program series. Elizabeth Frisch, the course developer, is a best-selling author and business performance consultant to Fortune 100 – 1000 companies, local, state, and federal government agencies, non-profits and the U.S. Military. She is a graduate of Purdue University and holds a degree in Chemical Engineering. In 2002, after the birth of her first child, she was diagnosed with two autoimmune diseases, a failing thyroid, 140 pounds overweight, and desperately trying to help her son who was diagnosed with an autism spectrum disorder. Through that experience, Elizabeth realized she was going in the wrong direction with her career and life and that ‘you can’t engineer humans’. She quit her job, lost 100 pounds, put both diseases into remission, launched her first company, and cross-trained in psychology, health, organizational development and business transformation.

Fast forward 12 years, and she is now a best-selling author, keynote speaker, business auditor, high performance organizational coach and serial philanthropist. She founded The Thrival Company, a women-owned business head-quartered in Austin, Texas (www.thrivalcompany.com) helping clients make their big ideas happen locally and globally. Her first book, Mission to Million$ - Taking Big Ideas and Making Them Reality, has achieved bestseller status. In 2015, she was a Top 3 finalist out of hundreds of nominations for Small Business Leader of the Year by the

Austin Chamber of Commerce.

MODULE 1 – The power of hidden views

At the end of the day, your organization’s culture is just a collection of individual behaviors driving to a predictable outcome called ‘The Cycle of Self-Fulfilling Prophecy”. Learn how to identify these views, their impact, and how to shift them and break that cycle.

MODULE 2 – The power of being uncomfortable

All high performing people and organizations have mastered using discomfort to stay in the high performing zone.

Done incorrectly, this tool can create horribly toxic work environments and done correctly highly innovative and high performing teams. We will teach you how to do it the right way.

MODULE 3 – The toxic cycle of failure

What happens in your organization when something (or someone) fails? High performing organizations, regroup quickly, thrive and deliver even better success out of failure in a fraction of the time that other organizations do. In this module we teach you a powerful model for handling failure and coming out of failure to success.

MODULE 4 – Creating a ‘no drama’ work environment

Are you exhausted by the drama at work? Do you feel like everything is a roller coaster ride from crisis to crisis or issue to issue? What if in one powerful practice, you could eliminate that tomorrow? This module teaches one of the most effective crisis/personnel management tools used by the most effective leaders and change agents worldwide.

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Change Yourself/Change Others Modules (cont.)

MODULE 5 – Fault is your friend

Why is it common to blame the other person for something? What is our fear and others’ fears of ‘owning it’ when it comes to problems or breakdowns? This module dissects that culturally pervasive phenomena and delivers an easy solution to start changing your culture to one of accountability and ownership.

MODULE 6 – The Emotionally Resilient Employee

A search on Google can show a lot of theories on why emotional resilience is important, how it is important to be emotionally resilient and how emotionally resilient people are more successful in life. But what does that look like in your day-to-day work and home life? How do you develop emotional resilience? This module answers that question and provides a framework to build this skill in every employee at your organization.

MODULE 7 – Procrastination kills Productivity (and satisfaction and health)

We all do it. We are all guilty of it. Yet it grows and pervades in most organizations until someone consciously routes it out. In these sections we help you design your plan to eliminate procrastination from your organization.

MODULE 8 – Committing to the Infeasible and Unreasonable

Every great organization knows the power of this practice. Yet few do it…this section breaks down the barriers culturally, socially and organizationally to allow you to shift your organization to master this practice and reap the benefits of it.

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Section 3.4 Lead Yourself Lead Others - How to master personal leadership and explode into personnel leadership

This course and/or keynote is a great complement for Change Yourself/Change Others and is designed for organizations with teams and leadership interested in producing extraordinary results from ordinary practices we take for granted. You can read a lot of books about great companies and organization theory and yet see no change in your own organization.

This course was designed based on the best theoretical data on personal and organizational leadership yet takes all this one step further to provide practices and a framework to make theory a reality in your organization. In this course we prove that ordinary things done consistently produce extraordinary outcomes in leadership. You will come out of this workshop with a whole different view of leadership within yourself, at home, at work, and in your community.

This course is part of the Defying Gravity Leadership Series of Seminars and Retreat Events. Elizabeth Frisch is a best-selling author and business performance consultant to Fortune 100 – 1000 companies, local, state, and federal government agencies, non-profits and the U.S. Military. She is a graduate of Purdue University and holds a degree in

Chemical Engineering. In 2002, after the birth of her first child, she was diagnosed with two autoimmune diseases, a failing thyroid, 140 pounds overweight, and desperately trying to help her son who was diagnosed with an autism spectrum disorder.

Through that experience, Elizabeth realized she was going in the wrong direction with her career and life and that

‘you can’t engineer humans’. She quit her job, lost 100 pounds, put both diseases into remission, launched her first company, and cross-trained in psychology, health, organizational development and business transformation. Fast forward 12 years, and she is now a best-selling author, keynote speaker, business auditor, high performance organizational coach and serial philanthropist. She founded The Thrival Company, a women-owned business head-quartered in Austin, Texas (www.thrivalcompany.com) helping clients make their big ideas happen locally and globally. Her first book, Mission to Million$ - Taking Big Ideas and Making Them Reality, has achieved bestseller status. In 2015, she was a Top 3 finalist out of hundreds of nominations for Small Business Leader of the Year by the

Austin Chamber of Commerce.

Part 1 – Why Can’t We All Just Get Along? The 8 Essential Practices of Leaders

Day 1 focuses heavily on soft-skills development that all managers must master to maintain high performance for themselves and their teams.

• The 8 Aspects of Humanity all Managers/Leaders must master in the workplace

• The Illusion of Management Control in the Modern Workplace

• Which direction do you and your team point? The Leadership Compass

• The 7 Baggage’s that Sink Managers (and everyone else) in Organizations

• No body Nobody

• The Emotionally Resilient Manager

• The Power of Commitment

• Excellence Over Perfection – Making Peace with the “F” Word

• What, me worry?

• Win-win Solutions

• Four-square decision-making

• What you Speak You Create

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Lead Yourself Lead Others Content (cont.)

Part 2 - What Did You Say? Critical Communication (Written/Verbal)

Part 2 focuses on the various modes of communication involved in managing a team and how the manager can ensure they and their team have mastered communication tools and techniques that work for internal communication within the team and external communication to clients and partners. Topics covered include:

• Motivational Interviewing

• Neuro-linguistic Programming (NLP)

• Conflict Resolution & Mediation

• Team Communication

• Team Performance (giving and receiving positive and negative feedback and appraisal of leader/team)

• Essential Strategies for Reporting Findings (Exit Interviews/Written Reports/Management Briefings)

• Basic Facilitation Skills

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Section 3.5 Mission to Million$ - Taking Big Ideas and Making Them Reality Did you know that 99.9% of ideas fail to launch? Have you ever had a great idea or project, or goal and it never happened? How many of you in your job have felt frustrated watching idea after idea and goal after goal fail? Most big ideas never make it out of our heads, much less into our work, home or community.

We have been taught from a young age to let most ideas go, as it’s just ‘not possible’ or we stop trying to make an idea happen because there is too much resistance. Yet all positive change in our society can be attributed to people fulfilling on big ideas despite failures, resistance, and mistakes.

You can be one of those ‘goal’ leaders! This high energy keynote and/or course gets to the root of the problem and leaves attendees inspired and empowered to go out and make their ideas happen! You can be one of those ‘idea’ leaders! After 20+ years of working with people across every level of government, business, and non-profit, Elizabeth

Frisch, the course developer, has found that being a person who can take big ideas to reality has nothing to do with where you came from or what education you have had. It has everything to do with mastering simple practices to nurture the idea out of your head, sharing it, and spreading it into the world, whether it takes you 1 month or 100 years.

This course teaches practices to help you become a master at shepherding an idea out of your head and into your home, workplace, community and world. You will get a practical, replicable framework that scales to any size of organization. Featuring our trademarked ACCIB approach, you will turn your implementation success rate around.

• ANCHOR your ideas and move out of survival mode.

• COMMIT to your ideas and write SMART goals to deliver on that commitment.

• COMMUNICATE your vision and mission statement clearly.

• IDENTIFY your baggage to start producing successful outcomes.

• BUILD your project plan, your right team, and case for action.

Module 1 – What is your big idea(s) and why isn’t it done yet?

• Why do 99.9% of ideas in your head fail to launch?

• Vision Paralysis

• Goals and gratitude’s – why goals and gratitude can fail

• Survival vs. Thrival states of being

• Individual level impacts of each state of being

• Corporate/organizational level impacts on revenue, profits, innovation and

• employee satisfaction

• Where did all those good ideas go?

Module 2 – The Stages of Idea Growth (or Death)

• The Stagnation Model of Project/Idea Development

• The Expansion Model of Project/Idea Development

Module 3 – Shift Your Mind (and your Culture) to Idea Implementation

• Awareness

• Anchoring your vision

• Action

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Mission to Million$ Course Content (cont.)

Module 4 – Why so many ideas fail when you try to communicate them…

• How we communicate versus how the human mind listens

• How to fertilize your idea through communication

• 5 words that sabotage all ideas/projects and increase change of failure

• Advocates, allies, and other important support systems

• Mastering your One-minute mission message (Your OM3)

Module 5 – Your emotional baggage

• The 7 Voices in Your Head that Kill Your Ability to Implement

• Overcoming objections (your own and others)

Module 6 – Building your Idea Project Team

• The key characteristics of high performing teams

• The Leadership Compass

• Identifying and capitalizing on learning and management styles to drive high performance

• Who people are being is often more important then what they know – building the right team to

• deliver high performance

• How big should your team be?

• How do you find the right team? (internal and external networking)

Module 7 – Building your call to action (Your business case)

• Do you speak the language of leadership, strategy, finances, technology, marketing & sales, human resources?

• The power of the new social media environments to drive change and idea implementation

• Excellence over perfection

• Effective case/project design

• Root cause analysis to solve the right problem the first time!

Module 8 – Building your ‘fan’ base

• Are you ‘donor-centric’ – Why most change initiatives fail to implement or fail once implemented

• Who are the five personalities that support (or kill) your idea

• Defining your ideal idea avatar(s)

• Building your idea to 1MM fans, supporters, customers (or whatever your goal is)

Module 9 – Commit or quit

• How we have been taught to write bad goals, bad plans and therefore, torpedo our execution

• Technology and culture – the intersection to making ideas succeed or fail

• The simple project framework and strategic plan

• Making it last – why most organizations and teams fail in the first five years and how you won’t

Module 10 – PLAN IT, PRACTICE IT, BUILD IT (Optional)

• This module is an optional and highly recommended practicum where the teams can work one-on-one in an intense immersion experience with the course facilitator to get their entire plan in place as well as practice key components ‘soft skills’ to be sure that they walk into work on Monday morning ready to go!

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Section 3.6 Leadership in Auditing - Performance and behavior-based auditing

What are the essential skills for people management versus project management in assessing performance and compliance? How does the auditor’s role as applied to an auditing function differ from the every-day management of a business division?

Leadership in an organization’s auditing division is far more challenging than most people realize. While external auditors come and go, internal auditors must be aware of, navigate, and maintain their personal and professional relationships in the organization each and every day.

Audit managers must be highly effective at their job, finding weaknesses of the organizational systems and culture, while still maintaining high performing working relationships with their organization leaders and their audit team members.

“As the internal audit function continues to evolve, we are seeing a transformation in the skills and attributes required for success. The most effective internal a auditor possesses a broad range of non-technical attributes in addition to deep technical expertise.”

Richard Chambers, President & CEO of The Institute on Internal Auditors (IIA).

All these dynamics must be managed while communicating what can be at times incredibly difficult and confronting findings and failures of the organization to leadership and teams on a routine basis.

• Why are there so many complaints about our managers in the workplace?

• Why do people who are promoted to a management position dread managing people?

• What are the essential skills for people management versus project management? H

• ow does the project manager’s role as applied to an auditing function differ from the every-day management of a business division?

Leadership in an organization’s auditing division is far more challenging than for those serving in regular employee roles. Auditors must be aware of, navigate, and maintain their personal and professional relationships in the organization each day.

Audit managers must be highly effective at their job, finding weaknesses of the organizational systems and culture, while still maintaining high performing working relationships with their organization leaders and their audit team members.

All these dynamics must be managed while communicating what can be at times incredibly difficult and confronting findings and failures of the organization to leadership and teams on a routine basis.

Leading an audit team requires a balance of people and project management as well as mastery of eight essential leadership skills. The goal of the Leadership in Internal Auditing Course is to empower attendees to:

• Master the prized attributes of highly effective internal audit managers including: leading with integrity, effective communication, team-building, giving and receiving positive and negative feedback, continuous learning through failures, relationship and trust building, effective management briefings and root-cause analysis.

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Leadership in Auditing Course Content (cont.)

• Become facile at using audit leadership tools and techniques that will enhance your role as a leader and improve the performance of the audit team. In addition, use the tools and techniques to boost your profile in the organization and inspire and motivate your staff. This will include modern goal-setting methods, effective coaching, establishing hiring practices that will attract the best people, leading productive team and departmental meetings and mastering the art of persuasion.

• Learn a project management framework to successfully lead any internal audit program function to success within the organization including scoping, planning, application of the IPPF Standards and the GAO Yellow

Book, surveying, team responsibilities, general and application controls, audit and staffing plans, supervisory roles, work papers, quality control, and records.

• Hone your communication skills, both oral and written, and find new ways to help your team members reach their highest potential including facilitation, mediation, neuro-linguistic programming techniques, motivational interviewing and conflict resolution.

This transformational and interactive learning design that includes experiential methods using the VAK (Visual-

Auditory-Kinesthetic) approach and through actual case studies and real-life scenarios.

Extensive team-work, coaching, and movement will be included as well as humor and fun.

Each topic listed below will be followed by an actual exercise to cement the concept.

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Overview - Facilitation Mastery Trainings Do you have a big idea that needs to get launched, is something stuck or mired up in bureaucracy, or you may have a high stakes meeting around strategy, team building, leadership, organizational change, community engagement, or other big goal you seek to achieve?

Consider using a professional facilitator to train your team or lead your next engagement. Our facilitators are highly trained in leading any discussion for any organization from strategic planning to leadership and team retreats, to large transformation or change initiatives to success.

Every Thrival facilitator has 15+ years in facilitation, mediation, strategy, negotiation, business planning, training, and other facilitation skills. When you have something big you want to make happen, consider our senior facilitators to train your team on mastery of facilitation - we offer Beginner, Advanced and Professional Level Training!

Section 3.7 Beginner Facilitation Training

• International facilitation ethics and core values

• Structuring a facilitated process

• Basic Meeting Facilitation Skills

• Icebreakers

• Brainstorming methods

• Effective and ineffective meetings and facilitators

• Active listening

• Creating team expectations and Code of Honor

• Giving and Receiving Feedback

• Basic Guided Decision-Making

Section 3.8 Advanced Facilitation Training (Content of Beginner’s Training plus topics below)

• Effective recording and visual aids

• Process design and essential ingredients of a meeting agenda

• Learning Style Typing and Group Practice

• Personality Typing and Group Practice

• Problem-solving Techniques and Group Practice

• Consensus: what is it, and how to build consensus and Consensus Building Exercises

• Advanced Decision-making Methods and Simulations

Section 3.9 Professional Level Facilitation Training (Content in Beginners and Advanced Courses plus topics below)

• Root Cause/Problem Solving Methods and Group Practice

• Motivational Interviewing and Group Practice

• Neuro-linguistic Programming Basics & Methodology Practice

• Behavior Management Techniques

• Case Studies and Facilitation ‘Curve-balls’

• Personal and Social Identities Facilitation – The 8-Aspects of Human Interactions

• Facilitating Through Resistance and Conflict

• Mediation Methods

• Reading Room Dynamics

• Role-playing Facilitation Simulations – Tying it all Together Competency Testing

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Section 3.10 Management Mastery in a Mobile Work Environment What are the essential skills for successful management of employees in a telework environment? This course provides a replicable framework for managers to successfully incorporate telework into their work environments while maintaining and increasing worker productivity. While traditional offices are conducive to a high degree of visual oversight of employees, mobile environments require the use of other performance measures. In addition, managers must be facile at maintaining team relationships and employee performance across large physical distances. a performance-based management system must evolve to successfully manage remote employees whether they be working in other offices or from a home-office environment.

Leading a mobile team that can be 100% remote or managing a mix of in-office and remote employees requires a balance of people and project management as well as mastery of eight essential leadership skills. In this course you will: Master the prized attributes of highly effective mobility managers. Enhance your role as a mobile manager by becoming facile at using leadership tools and techniques. Learn a telework program management framework as a business to successfully lead any mobility team; study other companies, nPOs, nGOs, and federal, state and local agencies that have succeeded and failed at implementing mobility programs.

MODULE 1 - BUSINESS AND HR STRATEGY, CSR, AND RISK MANAGEMENT USING MOBILITY

PROGRAMS FOR EMPLOYEES

• What are mobility programs

• How mobility programs are enhancing business performance and HR programs

• Using Mobility programs for risk management

• How to determine what mobility strategies will work best for your organization (surveying to support your case)

• Critical business and HR metrics that mobility programs improve

• Making the Case: Communicating the Value of Remote Work to Executive Leadership

• Making the Case - tactics for earning buy-in & support:

• Executive level

• Middle management

• How to integrate mobility into business strategy

• Reporting mobility programs under public CSR reports and communicating results

MODULE 2 - TALENT ACQUISITION & RETENTION AND TOTAL REWARDS

• Attract & Retain the Best: Why a Remote / Flexible Workplace is Essential for Organizational Success

• What the data shows about mobility and employee recruitment and retention

• Building Mobility Programs into Employee Benefit/Reward Structures

• How to promote mobility programs during recruitment

• Social media

• Printed media

• Interviewing process

MODULE 3 – BUILDING A MOBILE WORK PROGRAM

TECHNOLOGY AND DATA, LEARNING AND DEVELOPMENT

• The 10-Step Framework for Success (Expectation, Communication, Mission, Strategy, Risk Assessment, Planning/Budgets, Assessing Skill Sets, Infrastructure Development, Launch, Measurement)

• Making the case - tactics for earning buy-in & support:

• Executive level

• Middle management

Management Mastery in a Mobile Environment Course Content (cont.)

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• Designing a Mobile Work Policy for Your Company

• Designing Job Descriptions and Selecting the Right Candidates for Remote Work

• Onboarding Mobile Workers

• Training Mobile Workers / Rules for Success for Mobile Workers

• Fundamentals for Managing Remote Workers

• Measuring Success: How to Effectively Measure Program Performance

• Measuring Success: How to Effectively Measure Mobile Worker Performance

MODULE 4 - BUILDING A MOBILITY CULTURE THAT LASTS - ORGANIZATIONAL EFFECTIVENESS

AND DEVELOPMENT AND EMPLOYEE ENGAGEMENT

• Best Practices for Managing Mobile Workers

• Mobility Program Etiquette• Setting the Foundation: Mobile Work Policy

• Onboarding Mobile Workers

• Strategies for Success for Mobile Workers

• Guidelines for Effective Team Communication

• Technology Essentials for the Mobile Team

• Supporting Innovation, Collaboration, and Corporate Culture

• Delivering Constructive Feedback to Mobile Workers

• Measuring mobile worker performance

• Conflict Resolution & Mediation Within Mobile Teams

• Working Together Remotely

• Team Communication Protocols

• Team Performance (giving and receiving positive and negative feedback and appraisal of leader/team)

• Essential Strategies for Reporting/Resolving Issues

MODULE 5 - DEVELOPING YOUR MANAGERS ABILITY TO LEAD MOBILE WORKERS & REMOTE

TEAMS WORKFORCE MANAGEMENT

• The 8 Essential Practices of Mobility Program Managers

• Supervising and Evaluating Mobile Work

• The Illusion of Management Control in the Modern Workplace

• Which direction do you and your team point today? The Leadership Compass

• The 7 Baggage’s that Sink Mobile Managers (and everyone else) in Organizations and How You Can Fix it

• It’s Your Fault (And that’s a good thing!) – Conflicts and Performance Issues in Mobile Workplaces

• The Emotionally Resilient Manager – Avoiding Telework Perception Panic

• The Power of Commitment, Culture, and Etiquette in a Mobile Environment

• Excellence Over Perfection/Performance Over Perception – Driving Performance in a Mobile Environment

• What you Speak You Create – Communicating in a Mobile Work Environment

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Overview - Environmental Compliance Boot Camp Are you tired of sitting in boring, content-based trainings being lectured to about environmental regulations? Thrival

Compliance Boot Camps are intense immersive experiences that provide maximum learning and skills mastery in the minimum amount of time.

Practical, instantly applicable and focused on the critical knowledge you need to know to maintain compliance with environmental regulations at your facility, our Boot Camps receive rave reviews. These are customized for your facility and industries. You are taught what you need to know to maintain compliance.

Section 3.11 Beginner/Refresher Environmental Boot Camp (1-day)

• Introduction to the Regulations o Environmental Compliance and Management Perspectives o Evolution of US environmental laws o Applicability and interrelationship of environmental requirements o Enforcement principles and current trends

• Air Emissions Permitting/Clean Air Act Compliance

• Hazardous and Solid Wastes Regulation Review

• Hazardous Materials Management Regulation Review

• Hazard Communication and Reporting

• EPCRA (Emergency Planning and Community Right to Know Act) Compliance

• Release Notifications Overview

• Annual Reports

• Water Quality Regulations and Permit Criteria and Management o NPDES, SDWA, SWPPP, SPCC

• Comprehensive Environmental Response, Compensation, and Liability Act (CERCLA) o Release reporting

• Lead, Asbestos, and PCB Management

• Aboveground Storage Tank Requirements/Underground Storage Tank Requirements

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Section 3.12 Intermediate Environmental Boot Camp (2-day)

Introduction to Environmental Law - This module of the course provides a brief introduction to all major environmental laws and regulations:

• Clean Air Act (CAA),

• Clean Water Act (CWA),

• Resource Conservation and Recovery Act (RCRA),

• Emergency Planning and Community Right to Know Act (EPCRA),

• Comprehensive Environmental Response, Compensation and Liability Act (CERCLA), and

• Toxic Substance Control Act (TSCA).

Clean Air Act (CAA) - This module of the course covers the federal Clean Air Act (CAA).

• Criteria Pollutants (NAAQS)

• New Source Review Permitting

• Title V Air Permitting

• MACT/GACT/BACT

• NSPS/NESHAPS

• Ozone Depleting Substances

• Case Studies and Quiz

Clean Water Act (CWA) - This module of the course provides insight on the controls focused on discharges to water:

• National Pollution Discharge Elimination System (NPDES)

• Technology-based requirements,

• Effluent limitations,

• Water quality standards,

• Permitting,

• Enforcement

• Control of polluted runoff

Safe Drinking Water Act (SDWA) - This module of the course is designed to present a summary of the MAJOR components of the SDWA as it exists today.

• Quiz

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Intermediate Environmental Boot Camp Training Course Content (cont.)

Resource Conservation and Recovery Act (RCRA) - This module of the course is an…