MAS - Human Touch Translations LTD - 47QRAA18D001K

Contract Administration:

Ms. Erika Nagy

Email: enagy@humantouchtranslations.com Ordering:

Email: gsasales@humantouchtranslations.com

Multiple Award Schedule Professional Services

Contract Holder No. 47QRAA18D001K

Contract Period: November 17, 2017 through November 16, 2022 Business Size: Small, Woman Owned Business

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at http://www.gsa.gov/schedules-ordering

Human Touch Translations Ltd.

111 Great Neck Rd. Ste. 201B Phone: 646-358-4972 Fax: 888-679-7082 Website: www.humantouchtranslations.com

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov

Authorized Federal Supply Schedule Price List mailto:?subject=GSA%20%7C%20Contact%20Administration mailto:?subject=GSA%20%7C%20Contact%20Administration mailto:gsasales%40humantouchtranslations.com%20?subject=GSA%20%7C%20Sales http://www.gsa.gov/schedules-ordering https://www.humantouchtranslations.com

Copyright © 2017

All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechani-cal methods, without the prior written permission of the publisher, except in the case of brief quota-tions embodied in critical reviews and certain other noncommercial uses permitted by copyright law.

TABLE OF CONTENTS

Human Touch Translations Customer Information SIN 541930 Translation Services

Document Translation Fees Document Translation | DTP

Turnaround Times Document Translation Desktop Publishing (DTP)

SIN 541930 Interpretation Services Consecutive Interpreting Fees Simultaneous Interpreting Fees

HUMAN TOUCH TRANSLATION | Security Policy

A COMPANY WITH THE HUMAN TOUCH

With over 7 years of experience in the government sector, Human Touch Translations is a premier provider of lan-guage services to governing agencies in the US.

Government agencies trust Human Touch Translations because we guarantee them a seamless chain of custody and confidentiality for their source material, ISO 9001:2015 certified quality management system, 24/7 client support, and we are a registered supplier to the GSA Federal Supply Schedule 738 II. We can offer our government clients the ideal multilingual solutions to meet their needs because we have the talent, resources, exacting standards, experience and can deliver their projects on-time and within budget.

Some of the key differentiators that makes us an ideal lan-guage service provider to our Federal, state and local gov-ernment clients:

Trusted Experience – Human Touch Translations is woman owned, ISO 9001:2015 certified, and GSA approved language services supplier who has provided linguistic services to numerous federal, state and local government agencies.

Human Touch – Our very name - Human Touch Transla-tions, reflects our commitment to our philosophy. We are committed to capturing your personal voice and the nu-ances of your material, and ensuring that your message is properly conveyed across cultures and with the subtleties required by your audience. A translation or interpretation

Human Touch Translations in any field and in any language pair inevitably requires a strong human component. This, we believe, is truly the Hu-man Touch.

Security - There is a seamless end-to-end chain of custo-dy from the moment you upload your documents to Hu-man Touch Translations’ secure network until they are back in your domain.

24/7 Client support – We are there for you to meet re-quests from our government clients 24 hours a day seven days a week. Our worldwide team is always awake regard-less of your time-zone.

Quality Assurance – Our government clients benefit in various ways from using our ISO certified services. Due to our demonstrated commitment to quality, we will provide them with the confidence that they are partnering with a company dedicated to their best interest. Our quality policy is founded on principles of excellence, superior client ser-vice and quality deliverables, with a focus on thoroughly understanding and always meeting their requirements.

Human Touch Translations Ltd. | P. 646.358.4972 www.humantouchtranslations.com | info@humantouchtranslations.com mailto:info%40humantouchtranslations.com?subject=GSA%20%7C%20Information

Customer Information

1a. Table of Awarded Special Item Number(s) with appropriate cross-reference to page numbers:

SIN Recovery SIN Description Page No.

P. 646.358.4972 | Human Touch Translations Ltd.

info@humantouchtranslations.com | www.humantouchtranslations.com

541930

OLM

541930RC

OLMRC

Translation and Interpretation Svcs

Order Level Material

1.b. Identification of lowest priced model number: Not applicable.

1.c. Hourly Rates: See Page 10 2.Maxiumum Order: $350,000.00 for SIN 541930, $250,000.00 for OLM 3.Minimum Order: $100.00 4.Geographic Coverage (delivery area). Domestic and Overseas 5.Points of Production: Same as Company Address 6.Discounts from list prices: Government Net Prices (discounts already deducted) 7.Quantity discounts: None 8.Prompt payment Terms. Information for Ordering Offices: Net 30 days. Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9.Foreign items: None n/a

10a. Time of Delivery (Contractor insert number of days): Specified on the Task Order

10b. Expedited Delivery. Contact Contractor

10c. Overnight and 2-day delivery. Contact Contractor

10d. Urgent Requirements. Contact Contractor

11. F.O.B Points(s): Destination

12a. Ordering Address(es): Same as Contractor

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s), and a sample BPA can be found at the GSA/FSS Schedule homepage (fss.gsa.gov/schedules).

13. Payment address: Same as contractor

14. Warranty provision: Contractor’s standard commercial warranty.

15. Export Packing Charges (if applicable): N/A

16. Terms and conditions of rental, maintenance, and repair (if applicable): N/A

17. Terms and conditions of installation (if applicable): N/A

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): N/A

18b. Terms and conditions for any other services: N/A

19. List of service and distribution Points: N/A

20. List of participating dealers: N/A

21. Preventative maintenance: N/A

22a. Special attributes such as environmental attributes (e.g., recycled content, energy effeciency, and/or reduced pollutants): N/A

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/. N/A

Human Touch Translations Ltd. | P. 646.358.4972 www.humantouchtranslations.com | info@humantouchtranslations.com

23. Unique Entity Identifier (UEI) Number: 032073873

24. Notification regarding registration in System for Award Management (SAM) database: Contractor registered and active in SAM.

SCA Eligible Contract Labor Category

SCA Equivalent Code Title

WD Number

Interpreter/Translator/ Foreign Language

30110 FOREIGN LANGUAGE

TRANSLATOR

1987-0989

The Service Contract Labor Standards, formerly the Service Contract Act (SCA), apply to this contract and it includes SCLS applicable labor categories. Labor categories and fixed price services marked with a (**) in this pricelist are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS/SCA matrix. The prices awarded are in line with the geographic scope of the contract (i.e., nationwide).

P. 646.358.4972 | Human Touch Translations Ltd.

info@humantouchtranslations.com | www.humantouchtranslations.com

Human Touch Translations Ltd. | P. 646.358.4972 www.humantouchtranslations.com | info@humantouchtranslations.com

SIN 541930

Translation Services

Class 1

Class 2

Class 1 - Document translation based on large vol-umes (excludes editing)

The document is translated by a professional linguist who is a native speaker of the target language, has a minimum of five years of translation experience, possess a Bachelor’s degree in translation or its equivalent from non-US educational insti-tutions and demonstrable experience in the specialized field.

HTT linguists translate the source text to the target text, com-municating the meaning and intent of the source language in the required target language. After the translation is com-pleted, our translators proofread their work to ensure that the translated material reads well, as if it were originally written in the target language, while conveying linguistic and cultural nu-ances and producing accurate and high-quality translations.

Class 1 projects are based on document translation of 300,000 words or more per single order and do not include editing.

Class 2 – Document Translation of less than 300,000 words (excludes editing)

The document is translated by a professional linguist who is a na-tive speaker of the target language, has a minimum of five years of translation experience, possess a Bachelor’s degree in transla-tion or its equivalent from non-US educational institutions and demonstrable experience in the specialized field.

HTT linguists translate the source text to the target text, commu-nicating the meaning and intent of the source language in the required target language. After the translation is completed, our translators proofread their work to ensure that the translated material reads well, as if it were originally written in the target language, while conveying linguistic and cultural nuances and producing accurate and high-quality translations.

Class 2 projects are based on document translation of less than 300,000 words per single order and do not include editing.

SERVICE CATEGORY DESCRIPTIONS

Class 3

Class 3 – Document Translation: Restricted documents to be translated by US-based linguists (excludes editing)

The document is to be strictly translated by US-based linguists working in a highly secured environment. HTT understands the importance of security compliance and maintains highly se-cured procedures with restricted password-protected access to protect HTT client’s files. HTT will specifically work with lin-guists located in the United States who are required to sign and comply with confidentiality client agreements and treat all docu-ments as highly confidential by using a password-protected and encrypted email system where files are sent to and returned by lin-guists via a secure email to prevent unintended third-party access and maintain utmost security of the electronically submitted files.

Class 3 projects do not include editing.

DTP

P. 646.358.4972 | Human Touch Translations Ltd.

info@humantouchtranslations.com | www.humantouchtranslations.com

Desktop Publishing

Desktop Publishing (DTP) is an essential service and a critical ele-ment of a complex translation process. HTT has expert typesetters and use various desktop publishing and graphic design software to recreate the layout of the source documents. The most commonly used software includes, Adobe Creative Cloud (Adobe InDesign, Adobe PageMaker, Adobe Photoshop, Adobe Illustrator, etc.), Corel Draw Suite, QuarkXPress, among others. Our desktop publishing team specializes in high-quality design services, including type-setting and graphic design, precisely mirroring the layout of the source documents utilizing the DTP applications mentioned above.

Document Translation Fees

Translation Services Per Word Language Combination Class 1 Class 2 Class 2

(Legal) Class 2

(Medical) Class 3

English into Chinese Traditional $0.1209

Chinese Simplified into English $0.2317

English into French $0.1209 $0.1612

French into English $0.1864

English into Haitian Creole $0.1209

English into Italian $0.1209

Italian into English $0.1562

English into Korean $0.1209 $0.1864

English into Russian $0.1209 $0.1612

English into Spanish $0.1209 $0.1461 $0.2015

Croatian into English $0.1562

English into Arabic $0.1612

English into Chinese Mandarin $0.1864

English into Gujarati $0.2267

English into Hindi $0.2116

Document Translation | All Classes10

Human Touch Translations Ltd. | P. 646.358.4972 www.humantouchtranslations.com | info@humantouchtranslations.com

DESKTOP PUBLISHING - per hour

All languages $34.76

Desktop Publishing

Translation Services Per Word Language Combination Class 1 Class 2 Class 2

(Legal) Class 2

(Medical) Class 3

English into Korean $0.1864

English into Polish $0.1864

English into Russian $0.1612

Spanish into English $0.1562 $0.2217

English into Tagalog $0.2468

English into Urdu $0.1965

Document Translation | All Classes 11

P. 646.358.4972 | Human Touch Translations Ltd.

info@humantouchtranslations.com | www.humantouchtranslations.com

Turnaround Times HTT estimated turnaround times are for standard document translation. Additional time might be needed in the case of specialized subject matter.

Document Translation

Size Delivery Deadline <= 2,000 words 3 business days

2,001 - 5,000 words 6-8 business days

5,001 - 10,000 words 7-9 business days

10,001 - 15,000 words 8-11 business days

15,001 - 50,000 words 16-19 business days

50,001 - 300,000 words 25 business days

300,001 - 550,000 words 35+ business days

Human Touch Translations Ltd. | P. 646.358.4972 www.humantouchtranslations.com | info@humantouchtranslations.com

Desktop Publishing (DTP)

Time Increments applicable for DTP in addition to turnaround times indicated for docu-ment translation.

Size Delivery Deadline Number of pages of documents subject to DTP Days (normal terms of delivery in business days based on number of pages)

1-10 Pages 3 business days

11-30 Pages 5-6 business days

31-50 Pages 7-8 business days

51 Pages or more 9+ business days

P. 646.358.4972 | Human Touch Translations Ltd.

info@humantouchtranslations.com | www.humantouchtranslations.com

Normal terms for ordering interpreting services is a minimum of 4 business days for consecutive interpreting and 7 days for simultaneous interpreting.

Human Touch Translations Ltd. | P. 646.358.4972 www.humantouchtranslations.com | info@humantouchtranslations.com

SIN 541930

Interpretation Services

Class 1

Consecutive Interpreting

In consecutive interpretation, the interpreter waits for the speaker to finish a sentence, an idea or pause for interpreting, and then renders the speaker’s message into the target language. Inter-preting skills include note-taking and memory techniques to re-construct the message. In general, no specialized equipment is necessary for this mode of interpretation. Consecutive interpre-tation is usually bi-directional, i.e. between two languages where each one functions as both source and target language and is best suited for business meetings, interviews, teleconferences, educational setting or any type of one-on-one communication.

Class 1 – Consecutive Interpretation – Non-Technical

General subject matter consecutive interpreters are highly quali-fied linguists with extensive background knowledge and at least five (5) years of experience in the interpreting industry. Class 1 refers to non-technical interpretations where no specialization is required. It can be performed in various settings, but is mainly used in the educational setting - for parent teacher conferences, special education meetings and exams – regular business meet-ings, escort interpretations or general presentations at diverse institutions, among others.

SERVICE CATEGORY DESCRIPTIONS

Class 2

Class 2 – Consecutive Interpretation – Technical

Consecutive interpretations requiring highly qualified linguists with industry-specific expertise with extensive specialized vocabu-lary and techniques. Interpreters under this class are experts in the field of specialization with a solid academic foundation in interpret-ing and +10 years of practice in the field. Areas of specialization in-clude but are not limited to pharmaceutical, medical, engineering, legal and financial. Interpreters work in settings that require ad-vanced interpreting competence and in depth understanding of the field of interpreting such as legal, business and medical settings.

P. 646.358.4972 | Human Touch Translations Ltd.

info@humantouchtranslations.com | www.humantouchtranslations.com

Simultaneous Interpretation

In simultaneous interpretation, the interpreter renders the speak-er’s message into the target language in real-time, as he or she is speaking. Owing to the tremendous level of concentration required to perform this type of interpretation, simultaneous interpreters al-ways work in teams of two or more. Usually, the interpreters work in a sound-proof booth that enables everyone involved to focus on their work without the distraction of hearing another language.

This mode of interpretation requires special equipment such as sound-proof booth, headphones and audio equipment and is mostly used in international conferences, seminars, lec-tures or any event involving a large number of participants.

Consecutive Interpreting Fees

Consecutive Interpreting - Per Hour

Language Combination Class 1 (Non-Technical)

Class 2 (Technical)

English <> Arabic $120.91

English <> Bengali $120.91

English < > Chinese Cantonese $94.71

English <> Chinese Mandarin $120.91

English <> French $125.94

English <> German $177.58

English <> Haitian Creole $120.91

English <> Hebrew $120.91

English <> Hungarian $120.91

English <> Korean $94.71

English <> Lakota $94.71

English <> Lingala $94.71

English <> Malayalam $120.91

English <> Polish $120.91

English <> Punjabi $120.91

English <> Russian $94.71

Human Touch Translations Ltd. | P. 646.358.4972 www.humantouchtranslations.com | info@humantouchtranslations.com

Simultaneous Interpreting Fees

Consecutive Interpreting - Per Hour

Language Combination Class 1 (Non-Technical)

Class 2 (Technical)

English <> Spanish $70.03

English <> Tagalog $94.71

English <> Tamil $94.71

English <> Telugu $120.91 $142.07

English <> Ukrainian $120.91

English <>Urdu $120.91

English <> Vietnamese $104.79

Simultaneous Interpreting Services

Language Combination Half Day (4 Hours Per Day)

Full Day (8 Hours Per Day)

English <> Arabic $352.64 $544.08

English <> Dari (Afgan Persian) $352.64 $564.23

English <> French $352.64 $544.08

English <> Portuguese (Brazilian) $302.27

English <> Russian $352.64 $544.08

English <> Spanish $403.02 $574.31

P. 646.358.4972 | Human Touch Translations Ltd.

info@humantouchtranslations.com | www.humantouchtranslations.com

T R A I N E D P E R S O N N E L Only Human Touch Translations’ authorized personnel are granted viewing or editing rights, limited and exclusively to the files that they have been authorized for. All employ-ees are required to install Internet security software on their client PCs, including Symantec Endpoint Protection antivirus.

F I L E M A N A G E M E N T Inbound and outbound file access is facilitated through secure socket encrypted data transmission and virtual private network with double authentication factor.

D ATA C E N T E R S

Multiple data centers ensure a high level of availability and provide a fault-tolerant design for disaster recover.

C O N T R O L U S E R A C C E S S To access applications residing on our platform, Human Touch Translations utilizes virtual private network and https network and https protocols, and requires multiple levels of authentication by Human Touch Translations’ internal systems. Files are rest are stored in the ES3-AWS Cloud and are encrypted with advancedStandard AES-256.

HUMAN TOUCH TRANSLATION | SECURITY POLICY

Human Touch Translations Ltd. | P. 646.358.4972 www.humantouchtranslations.com | info@humantouchtranslations.com

Human Touch Translations Ltd.

111 Great Neck Rd. Ste 201B, Great Neck, NY 11021

Phone: 646-358-4972 Fax: 888-679-7082

Untitled