MAS - CW Government Travel Inc. - 47QMCB24D000A

Federal Acquisition Service Authorized Federal Supply Schedule Price List

General Services Administration Federal Acquisition Service Authorized Federal Supply Schedule (FSS) Price List

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for GSA Advantage!® is: https://www.GSAAdvantage.gov.

CW Government Travel Inc. (dba CWTSatoTravel) Multiple Award Schedule, Solicitation #47QSMD20R0001, Refresh 28 SIN 561510 Travel Agent Services SIN 561599L Lodging Negotiations & Management Services

Contract number: 47QMCB24D000A Contract period: May 3, 2024 - May 2, 2029

Point of Contact:

Mr. Marc Stec, Vice President Strategic Business Initiatives 4300 Wilson Boulevard, Suite 230 Arlington, VA 22203 Telephone: 703-682-7201 Fax: 703-682-7282 Email: mstec@cwtsato.com Website: www.cwtsatotravel.com Business size: Other than small business

For more information on ordering go to the following website: https://www.gsa.gov/schedules

Customer Information

1a. Table of awarded special item number(s) with appropriate cross reference to item descriptions and awarded price(s). See price list.

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment discounts, or any other concession affecting price. Contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. NA 1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility, and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, the Contractor shall insert “Not applicable” for this item. See price list.

2. Maximum order. $1,000,000

3. Minimum order. $2,500.

4. Geographic coverage (delivery area). Worldwide

5. Point of production (city, county, and State or foreign country). Arlington, VA, USA

6. Discount from list prices or statement of net price. List prices are ceiling rates.

7. Quantity discounts. Rates are negotiated at the task order level.

8. Prompt payment terms. Net 30, 0% discount. Information for Ordering Offices: prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items (list items by country of origin). NA 10a. Time of delivery. To be negotiated at the task order level.

10b. Expedited delivery. Items available for expedited delivery are noted in this price list.

10c. Overnight and 2-day delivery. Available. See price list.

10d. Urgent requirements. See contract clause I-FSS-14-B. Agencies can contact Contract Administration to obtain faster delivery.

11. F.O.B. point(s). Destination.

12a. Ordering address. CW Government Travel, Inc. 4300 Wilson Blvd., Suite 230, Arlington, VA 22203 12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address. CW Government Travel, Inc. 4300 Wilson Blvd., Suite 230, Arlington, VA 22203.

14. Warranty provision. NA

15. Export packing charges, if applicable. NA

16. Terms and conditions of rental, maintenance, and repair (if applicable). NA

17. Terms and conditions of installation (if applicable). NA 18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). NA 18b. Terms and conditions for any other services (if applicable). NA

19. List of service and distribution points (if applicable). NA

20. List of participating dealers (if applicable). NA

21. Preventive maintenance (if applicable). NA 22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). NA 22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services offered and show where full details can be found (e.g., Contractor’s website or other location). ICT accessibility standards can be found at https://www.section508.gov/. Section 508 compliance information is available for the information and communications technology (ICT) products and services offered.

23. Unique Entity Identifier (UEI) number. YAA1CKF2TJ14

24. Notification regarding registration in the System for Award Management (SAM) database. Registration valid until 04/15/2026.

CWTSatoTravel Price List—Definitions of Services

Accounts Receivable Billing Procedure - Air Arrangements: Processing and billing for travel reservations charged to a GTR/SGR (when a single GTR form is used to pay for an SF1113 or other billing for multiple air tickets, it is called a Single Government Request) or other accounts receivable forms of payment in lieu of charge card (where CWTSatoTravel pays the applicable vendor and re-bills the customer agency for procured arrangements).

Accounts Receivable Billing Procedures - Other Arrangements: Processing and billing for travel reservations charged to a GTR/SGR (When a single GTR form is used to pay for an SF1113 or other billing for multiple air tickets, it is called a Single Government Request) or other accounts receivable form of payment in lieu of charge card (where CWTSatoTravel pays the applicable vendor and re-bills the customer agency for procured arrangements).

After-hours Reservations: Emergency after-hours en route assistance provided to travelers from our wholly owned emergency service center staffed by CWTSatoTravel employees trained in government and military travel policies and procedures. Support is provided to travelers outside of normal working hours via toll-free telephone access or collect calling in locations where toll-free capability does not exist. If an agency orders after-hours service, the additional fee is not applied when the ticket is issued, but at the time a traveler uses the service.

Centrally Billed Account (CBA) Reconciliation: Monthly reconciliation of charges to an agency CBA for air and other services and associated reporting.

Certified U. S. Mail: Documents sent via certified U.S. mail when an agency requires expedited delivery service in lieu of email or standard U.S. Mail.

Contractor (TMC) Non-Federal System with CUI (800-171) - MFR including Leveraged FedRamp for Software as a Service (SaaS) – CLIN 400B: Accounts for any additional cost associated with leveraging an existing FedRamp ATO for any cloud-based solutions (Infrastructure as a Service (IaaS) and Software as a Service (SaaS) or Platform as a Service (PaaS) that is part of CWTSatoTravel’s overall offering.

Contractor (TMC) Non-Federal System with CUI (800-171) - MFR including Leveraged FedRamp for Software as a Service (SaaS) – CLIN 401B: Accounts for any additional cost associated with assisting a third-party cloud-based offering in acquiring/achieving a FedRamp ATO.

Contractor (TMC) Traditional Assessment & Authorization in Agreement with NIST 800-37 Rev 2 and NIST 800-53 Rev.5 Security and Privacy Controls for Information Systems and Organizations at the FIPS 199 Moderate Impact Level 1: Support for ordering agency requirements for Assessment and Authorization following an agency’s specific security assessment and authorization policies and procedures aligned to NIST 800-37 Rev 2 and NIST 800-53 Rev.5.

Cost-Constructed Travel: Travel based on a cost comparison between the cost of official (i.e., direct) travel and the cost of personal (i.e., indirect) travel. When cost constructing travel, the traveler can only claim the cost of the fare(s) the U.S. government would have paid to the contract and/or common carrier or the cost of the commercial fare(s) the traveler actually paid to common carriers, whichever is less. Travelers are responsible for any costs that exceed the official portion of the trip. The fee is charged for all cost-constructed itineraries that are completed that require more than one cost-constructed itinerary (quote) but no more than a total of three itineraries (quotes). It is charged per itinerary (not per person) so, for example, a family of five with the same itinerary would be charged one fee. The transaction fee for cost-constructed services shall be charged directly to the traveler in conjunction with Leisure in Conjunction with Official (LICWO) travel.

Custom Reports/Ad Hoc Reports: Set up, development, and programming of custom and/or ad hoc reports not included as part of standard reporting (e.g., requiring data elements outside the scope identified in the GSA MAS contract.) This does not include ad hoc report creation capabilities available as part of CWTSatoTravel’s reporting solution.

CWTSato To Go: Our mobile application is available to all CWTSatoTravel customers. CWTSato To Go tracks itineraries, pushes flight alerts, facilitates mobile check-ins and syncs with most calendars. It is compatible with iPhone using iOS 15.0 or later and Androids with OS 9.0 and up.

Debit Memo: Charge to the agency for a traveler-caused debit memo, as defined by the MAS SIN 561599 SOW. The debit memo is passed through at cost and there is no reimbursement to the TMC for submitting the debit memo to the agency/customer.

Dedicated Account Manager: Dedicated full-time account manager assigned to oversee the operational activity and management of each project providing support to the user agency for analysis, advice and constant communication regarding the travel program, travel policies, customer service, vendor relations and industry trends. Includes providing traveler/travel arranger training services.

Dedicated Program Manager: Assignment of a dedicated full-time program manager to oversee the operational activity and management of the customer account, providing support to the account manager and customer contracting personnel, supporting travel policies, customer service, vendor relations, and industry trends.

Domestic Travel: Domestic travel is defined as travel that takes place wholly within a country. For example, travel from a location in the U.S. to another location in the U.S, or travel from a location in Germany to another location in Germany.

Domestic Site Services: Core services for federal agency clients performed within the 48 contiguous states, Washington DC, Alaska, Hawaii, Puerto Rico, and U.S. territories.

Enhanced 800-171 Requirements: The costs, over and above the 800-171 MFR approach included in the transaction costs, associated with enhanced 800-171 requirements including, Assessment & Authorization (A&A), having an ATO or ATU issued by an ordering agency, in place of the GSA MFR for NIST SP 800-171 and/or require monthly submission of continuous monitoring deliverables and annual security assessments for one-third of the required security controls plus a full security assessment of all required controls every three years.

Emergency After-hours Assistance: Emergency after-hours en route assistance provided to travelers from our wholly owned and operated call center dedicated to government and military clients via toll free telephone or collect calls. If an agency orders after-hours service, the additional fee is not applied when the ticket is issued, but at the time a traveler uses the service.

Emergency Services - Establish New Temporary TMC: Establishing a new temporary TMC when our Emergency Response Plan is activated to expedite travel services affected by man-made (i.e., civil unrest, terrorist attacks, military mobilizations/ repatriations or civilian evacuations) or natural disasters (e.g., floods, hurricanes, volcanic eruptions). Includes coordinating with client agency and government/private emergency response organizations; extending office hours; increasing staffing; and establishing temporary staffed or remote ticketing sites (where adequate communications facilities are available).

Emergency Services - Extend Office Hours at Existing TMC: Extending office hours at an existing TMC when our Emergency Response Plan is activated to expedite travel services affected by man-made (i.e., civil unrest, terrorist attacks, military mobilizations/ repatriations or civilian evacuations) or natural disasters (e.g., floods, hurricanes, volcanic eruptions). Includes coordinating with client agency and government/private emergency response organizations; increasing staffing; establishing temporary staffed or remote ticketing sites (where adequate communications facilities are available).

Full-time On‐site Administrative Support - Lead Agent/Agent Manager: A lead agent/agent manager fully trained in government and client policies and procedures providing service on site at the client’s location. On-site staffing will be provided in accordance with all contract/task order requirements and will include walk-in reservation services and ticket delivery via on-site pickup and internal routing methods, GDS reservations and ticketing/document printers, office furniture and equipment. Basic phone service included. No service monitoring capabilities will be provided on site. Not included in our pricing are utilities, janitorial services and rent, any foreign site charges such as VAT, employment costs due to government laws and regulations regarding employee compensation, etc., which if charged to CWTSatoTravel, will be passed through to customer agency.

Full-time Domestic On‐site Agent Support (including support for reservations): A domestic travel agent fully trained in government and client policies and procedures providing service on site at the client’s location. On-site staffing will be provided in accordance with all contract/task order requirements and will include walk-in reservation services and ticket delivery via on-site pickup and internal routing methods, GDS reservations and ticketing/document printers, office furniture and equipment. Basic phone service included. No service monitoring capabilities will be provided on site. Not included in our pricing are utilities, janitorial services and rent, any foreign site charges such as VAT, employment costs due to government laws and regulations regarding employee compensation, etc., which if charged to CWTSatoTravel, will be passed through to customer agency.

Full-time On‐site International Agent Support (including support for reservations: An international travel agent fully trained in government and client policies and procedures providing service on site at the client’s location. On-site staffing will be provided in accordance with all contract/task order requirements and will include walk-in reservation services and ticket delivery via on-site pickup and internal routing methods, GDS reservations and ticketing/document printers, office furniture and equipment. Basic phone service included. No service monitoring capabilities will be provided on site. Not included in our pricing are utilities, janitorial services and rent, any foreign site charges such as VAT, employment costs due to government laws and regulations regarding employee compensation, etc., which if charged to CWTSatoTravel, will be passed through to customer agency.

Full Time Onsite VIP/Executive Travel Agent: A VIP/executive travel agent fully trained in government and client policies and procedures providing service on site at the client’s location. On-site staffing will be provided in accordance with all contract/task order requirements and will include walk-in reservation services and ticket delivery via on-site pickup and internal routing methods, GDS reservations and ticketing/document printers, office furniture and equipment. Basic phone service included. No service monitoring capabilities will be provided on site. Not included in our pricing are utilities, janitorial services and rent, any foreign site charges such as VAT, employment costs due to government laws and regulations regarding employee compensation, etc., which if charged to CWTSatoTravel, will be passed through to customer agency.

GDS Connectivity/Equipment: Includes a terminal, monitor, printers, keyboard and mouse, and equipment delivery/implementation.

Group Air/Motor Coach (Bus) Charter Services – Domestic: Single point-of-contact to competitively procure aircraft/bus charters or group space, to include both standard and executive services as follows: central solicitation service to procure equipment and coordinate bus service from a specific point of origin to one or more destinations, for travel between metropolitan areas (regardless of whether CWTSatoTravel is your travel provider or not).

Group Air Arrangements: Procure competitive rates on air carriers for groups of 10 or more passengers traveling together on at least one common flight in any class of service to/from a specific origin/destination and provide ticketing for each passenger.

Guaranteed Document Delivery: Guaranteed document delivery via a shipping service (e.g., Federal Express) when the client requires expedited delivery (e.g., overnight, two-day, etc.) rather than document delivery via email or standard U.S. mail. (Fees do not apply if customer’s overnight delivery service account is used.)

International Rate Desk Services: May be applicable when no GSA City Pair Program (CPP) is available for international destinations. Includes capability for faring complex international itineraries using a comprehensive set of faring methods, exceptions and interpretations of airline policies, Department of Transportation (DOT) regulations, International Air Transport Association (IATA) policies, etc. to optimize best pricing for international travel. Provided for international multi-segment itineraries (defined as those requiring two or more stopovers) and/or itineraries not auto-priced by the GDS. Evaluations will include multiple fare combinations, currency exchange considerations, etc. to determine if a more cost-effective option can be found, with recommendations regarding alternate routings, carriers, class of service, issuance of split tickets to benefit from favorable foreign currency exchange rates and any rebooking required to obtain lower fares. Not applicable for CPP or combinations thereof or simple round trip air itineraries.

International Travel: International travel is defined as travel that takes place from one country to another country. For example, travel from the U.S. to Germany, or travel from Germany to Japan.

International Site Services: Core services for federal agency clients that are performed from international locations (e.g., an on-site TMC in Japan).

Leave in Conjunction with Official Travel (LICWO)/Leisure Travel: Any transaction for which the services of the TMC are used to book leisure travel requested by a traveler concurrent with and/or in addition to authorized official travel. Travelers are responsible for any costs that exceed the official portion of the trip. CWTSatoTravel will not invoice the government for any leisure-only reservations or services. The transaction fee for LICWO services will be charged directly to the traveler. CWTSatoTravel will separate costs for official travel from leisure travel costs. Transaction fees apply for the following transactions: issuance of airline/rail tickets; leisure exchange/reissue or refund; Hotel or car rental arrangements (without air/rail reservation); tour or cruise arrangements, air reservations using vendor-issued coupons/vouchers; reservations/ tickets for frequent traveler award trips; and theater, golf or dinner reservations (per event).

Management Fee: Our management fee encompasses all requested services and associated costs into a fixed periodic payment. Generally, the management fee is paid in 26 bi-weekly payment although other payment periods can be used. The management fee fixes the cost of travel for the entire contract period (other than required price escalation in accordance with positive changes in the Consumer Price Index), by insulating the contract from outside events that affect the travel industry and by ensuring that qualified staff is in place to meet its needs, whatever those needs are. If management fee pricing is requested, CWTSatoTravel will provide the agency with a detailed proposal which cross references the management fee pricing to the transaction fee pricing for the same services so that an agency can make an informed opinion as to its preferred pricing option. For the purposes of the IFF paid to GSA, the IFF is calculated by multiplying the number of transactions issued during the applicable time period by the maximum transaction fee on our schedule for that period and then deducting that amount from the management fee total. Any remaining amount is then multiplied by .75% to determine the IFF for the value-added services.

NDC Air Surcharge: Surcharge for processing air transactions through a New Distribution Capability (NDC) channel not in the GDS.

Non GDS Air/Rail Surcharge: Surcharge for processing air/rail transactions not available in the GDS (e.g., international rail).

Online Booking Tool - Single Site Setup: Offered to agencies not participating in ETSNext and/or subject to the Federal Travel Regulation. Includes assistance in selection of an online booking tool; deployment; implementation; training (limit of 25 persons per session); ongoing customer support; increasing adoption rates and help desk assistance; a product manager to perform administration, maintenance of online booking platform and traveler/travel arranger training; complete configuration of site to customer's specifications, including graphics, desired additions or customization within the site and one on-site; one administrative training session (setup of custom login page not included.)

Online Booking Tool Setup of Additional Agency Sites: Establishment of multiple agency sites to accommodate organizational policy and reporting differences.

Online Booking Tool Additional Administrator Training On Site: Administrator training for designated administrators of online booking tools, to include periodic tasks, such as adding and deleting travelers (maximum 25 participants).

Online Booking Tool Extended Support Services: Reasonable travel and related out-of-pocket expenses will be added to the fees for extended online booking tool support services.

Passport and or Visa Processing & Support: Advice on visa, passport, and other travel document requirements to travelers provided through an experienced preferred third party specializing in distribution, processing, pick-up and delivery of passport and visa applications; advising travelers of specific visa restrictions (single vs. multiple entry, official business vs. leisure restrictions and requirements, etc.) and maintaining individual files on each traveler to include passport and visa expiration dates; and sending alerts to travelers regarding expirations and the information necessary for timely renewals. Fees are in addition to costs imposed by the U. S. Passport Office and/or by embassies. Processing fees based on required services; country consulates may assess additional fees.

Profile Building and Maintenance Services. A Web-based profile management tool, meeting agency-specific security requirements, for the traveler to update profile information. Incorporates agency-specified fields that cannot be changed by the traveler and automatically synchronizes the traveler profiles with the global distribution systems (GDSs) and the agency’s preferred online booking tool.

Profile Data Upload into Online Booking Tool: Upload of new traveler profiles or updates to traveler profile information in the online booking tool.

Priority (VIP) Emergency After-hours Services: Emergency after-hours VIP calls are queued to designated fully trained VIP agents for priority service.

Programming Interfaces with Third-party/Client Systems: Includes consulting services, programming, development and testing of the applicable third-party/client system. Also includes providing subsequent training to applicable users.

Reservations Using Frequent Traveler Programs - Air Itinerary: Issuance of tickets and/or confirmation of other travel-related services (e.g., lodging, car rental, etc.) against carrier/vendor-issued vouchers or coupons as permitted by the applicable carrier’s/vendor’s ticketing regulations.

Reservations Using Frequent Traveler Programs - Non-ticketed Itinerary: Issuance of tickets and/or confirmation of other travel related services (e.g., lodging, car rental, etc.) against carrier/vendor-issued vouchers or coupons as permitted by the applicable carrier/vendor ticketing regulations.

Security-cleared Personnel: Obtaining security cleared agents who can meet or have met the appropriate security clearances as requested by the agency task order.

Satellite Ticket Printers (STPs): Installation and technical support of STPs at customer agency locations with user agency staffing and security of accountable documents. ARC regulations for STP sites require the host location (customer personnel) to comply with ARC security regulations and assume comprehensive legal responsibility for ticket stock.

Strategic Meetings Management - Labor Categories: A disciplined approach to managing enterprise-wide meeting and event activities, processes, suppliers, and data to achieve measurable business objectives that align with the organization's strategic goals and vision, and deliver value in the form of quantitative savings, risk mitigation, and service quality. Fees vary by position providing strategic meetings management to meet client requirements. Labor categories available include: program director, program manager, associate program manager, technology manager, technology coordinator, lead analyst, data analyst, data coordinator, training manager, senior sourcing specialist, sourcing specialist, senior web builder/designer, web specialist, financial coordinator, meeting coordinator, associate meeting coordinator, meeting planner, and senior meeting planner. See position descriptions at the end of this document for services provided.

Subcontracting Administration Services: Administering subcontracts on behalf of customer agency, to include identifying qualified subcontractors, developing and issuing RFPs for subcontracting opportunities, reviewing and evaluating submitted proposals, and oversight of subcontractor performance after award.

Supplemental Customer Service: General travel-related services that are not specifically defined in the client’s Statement of Work (SOW) (i.e., auditing, CBA clerks, training).

Tour Bus Services: Central solicitation service to procure equipment and coordinate tour bus service from a specific point of origin to one or more destinations, for travel within a given metropolitan area. Includes procuring competitive offers of service, monitoring the tour bus from origin to destination.

Travel Arrangements for Services Not Available in the GDS or Other Content Sources: These may include but are not limited to: charter bus, Alaska Marine Highway System, boats/ships including cruise ships and ferries, bush pilots in Alaska and other remote locations, snowmobiles, dog sleds, horses, etc. This service may include direct billing by the TMC, when credit cards cannot be used, and passed through “at cost” to the agency for the services acquired. Includes negotiating with applicable vendors to submit all invoices directly to CWTSatoTravel, billing the applicable agency/organization and tracking through to payment resolution.

Travel Document Research/Copies: Conducting research and providing copies of travel documents 60 or more days after completion of travel.

Training: Development of customer-specific curriculum in support of end-to-end travel management solutions, security, etc.

Transaction A: All fees shown below for Transactions A (Air/Rail), include the Industrial Funding Fee of $3.10 payable to GSA per indicated unit of delivery. CWTSatoTravel uses the definition for Transaction A provided in the MAS SIN 561599 SOW.

Transaction B: All fees shown for Transactions B (Hotel/Car only), include the Industrial Funding Fee of .75%. CWTSatoTravel uses the definitions for Transaction B provided in the MAS SIN 561599 SOW.

Very Important Person (VIP) (Remote or Hybrid): Enhanced reservations support for designated VIP Personnel. (e.g., dedicated toll-free number, originate and/or change reservations (air/rail, lodging, car rental), and ticketing, for one or multiple locations, loyalty program support (air/rail, lodging, car rental), notification of changes, etc.). Menu of custom-designed services (e.g., special seat confirmation/accommodation services; travel and touring information; airline upgrades; extended leisure/business travel information contacting vendors to obtain additional amenities).

Web Based Management Reporting. Management reporting via our online tool; near real time pre- and post-ticketing data available 24/7 to create standard and ad hoc reports, custom queries, and perform benchmarking.

ETSNext CLINs

International

International

Equipment

Per Card Provisioned

NA

GSA SIN 561510

International

GSA Ancillary SIN

delivery

delivery

to an international location, from a domestic location

International site service

$64.26/hour

travel booked from a domestic location

Ancillary

Domestic and International

Strategic Meetings Management

$217.00

$159.00

$105.00

$151.00

$86.00

$138.00

$85.00

$55.00

$140.00

$99.00

$92.00

$125.00

$85.00

$75.00

$76.00