36C77620Q0054-001.docx

Contract Opportunity Presolicitation Notice

CLASSIFICATION CODE

SUBJECT

CONTRACTING OFFICE'S

ZIP-CODE

SOLICITATION NUMBER

RESPONSE DATE (MM-DD-YYYY)

ARCHIVE

DAYS AFTER THE RESPONSE DATE

RECOVERY ACT FUNDS

SET-ASIDE

NAICS CODE

CONTRACTING OFFICE

ADDRESS

POINT OF CONTACT

(POC Information Automatically Filled from User Profile Unless Entered)

DESCRIPTION

See Attachment

AGENCY'S URL

URL DESCRIPTION

AGENCY CONTACT'S EMAIL

ADDRESS

EMAIL DESCRIPTION

ADDRESS

POSTAL CODE

COUNTRY

ADDITIONAL INFORMATION

GENERAL INFORMATION

PLACE OF PERFORMANCE

* = Required Field Contract Opportunity Presolicitation Notice G099 VHA Member Services Employee Assistance Program (EAP)

(VA-20-00031409)

44131 36C77620Q0054 02-25-2020 N 624190 Department of Veterans Affairs Program Contracting Activity Central 6150 Oak Tree Blvd, Suite 300 Independence OH 44131 Clement.Udeani Clement.Udeani@va.gov https://www.va.gov Department of Veterans Affairs Homepage Clement.Udeani@va.gov Contracting Officer

PERFORMANCE WORK STATEMENT

1. Title: Employee Assistance Program.

2. Purpose: Provide an Employee Assistance Program (EAP) for Veterans Health Administration, Member Services (VHA-MS) employees.

3. Background: Member Services is part of the Veterans Health Administration (VHA). It provides contact center services to our nations Veterans and beneficiaries.

4. Scope: VHA-MS seeks a Contractor to provide a comprehensive Employee Assistance Program (EAP) for up to 1,540 employees across geographically located facilities, which will help employees restore work and personal life balance through short-term counseling.

· Atlanta, GA (160 Employees)

· Canandaigua, NY (63 Employees)

· Fort Riley, KS (85 Employees)

· Hot Springs, SD (83 Employees)

· Topeka, KS (323 Employees)

· Waco, TX (325 Employees)

· and telework staff (501 Employees)

5. Specific tasks: The Contractor shall provide the services described in section 5.1. The following Personally Identifiable Information (PII) may be collected by the Contractor:

· Name

· Date of birth

· Address

· Phone number

· Email

· Name of employer

· Substance or safety issues or abuse

· Clinical information

If for any reason, any deliverable cannot be delivered on time according to the schedule below, the Contractor shall provide a written explanation three days prior to the due date to the Contracting Officer Representative (COR). This written transmittal shall include a firm commitment of when the work shall commence. This transmittal to the COR shall cite reasons for the delay, and the impact on the overall project, if any. The COR and the program office shall review the facts/issues and provide a response in accordance with the contract terms and conditions.

5.1 Tasks and Deliverables

Task One: The Contractor shall deliver an Employee Assistance Program (EAP) within 15 days of the effective date of contract.

Deliverable One: Deliver an Employee Assistance Program (EAP) that meets the current contract requirements, as shown below, for a Base Year plus four (4) Option Years plus an optional Six (6)-month Extension.

The EAP shall provide the following services:

· Stress Management

· Lifestyle Management

· Financial Management

· Parenting Skills

· Aging and Retirement Counseling

· Drug and Alcohol Counseling

· Mental Health Counseling

· Conflicts and Communication Management

· Problem Resolution Training

· Life Events Support

The EAP shall provide referrals for the following, as necessary:

· Child care services

· Elder care services

· Legal services

· Financial services

· Other referrals as appropriate

6. Period of Performance. The period of performance shall be from the date of award for a Base Year plus four (4) Option Years plus an optional six (6)- month extension to be exercised at the discretion of VHA-MS.

There are ten (10) Federal holidays set by law (U.S.C. Title 5 Section 6103):

Under current definitions, four are set by date:

If any of the above falls on a Saturday, then Friday shall be observed as a holiday. Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday.

The other six are set by a day of the week and month:

7. Place of Performance. The Contractor shall support this effort at its own location except if requested to attend a meeting at the Member Services Office located at 3401 SW 21st Street, Building 9, Topeka, KS 66604.

7.1 On-Site Contact Information.

8. Key Personnel. Certain skilled experience professional and/or technical personnel are essential for accomplishing the work to be performed. These individuals are defined as “Key personnel” and are those persons whose resumes shall be submitted by the Contractor, marked as “Key Personnel”.

8.1 Substitution of Key Personnel. The Contracting Officer may notify the Contractor and request the immediate removal of any personnel assigned to the task order by the Contractor that are deemed to have a conflict of interest with the government or if their performance is deemed unsatisfactory. The reason for removal will be documented and replacement personnel shall be identified within three business days of the notification. Employment and staffing difficulties shall not be justification for failure to meet this requirement.

Contractor requests for approval of substitutions shall be submitted in writing to the COR and the Contracting Officer at least thirty (30) calendar days in advance of the effective date, whenever possible, and shall provide an explanation of the circumstances necessitating the substitution and a copy of the resume of the proposed substitute. The COR and the Contracting Officer will evaluate such requests and promptly notify the Contractor of approval or disapproval in writing.

All requests for or proposals of substitutions shall be accompanied by a filled out copy of Attachment A.

8.2 Supervision and Management. The Contractor shall be responsible for managing and overseeing the activities of all Contractor personnel, as well as sub-Contractor efforts used in performance of this effort. The Contractor’s management responsibilities shall include all activities necessary to ensure the Accomplishment of timely and effective support, performed in accordance with the Requirements contained in the Performance of work.

8.3 Staff Qualifications. The Contractor shall provide professional practitioners and services to provide a comprehensive Employee Assistance Program. Current licenses, as required by law, shall be maintained at all times and shall be produced upon request.

9. Travel. Travel at the request of the VA is not anticipated in the performance of the Task Order.

10. Type of Contract. A Firm-Fixed Price Contract is anticipated to be issued for this effort.

11. Changes to the Performance Work Statement. Any changes to this Performance Work Statement shall be authorized and approved only through written correspondence from the Contracting Officer. Costs incurred by the Contractor through the actions of parties other than the Contracting Officer shall be borne by the Contractor.

12. Government Responsibilities.

12.1 VHA-MS shall provide the Contractor with copies of documents that the VA is required to provide.

13. Quality Standards:

13.1 Presentations. If required, written or oral presentations shall be clear, concise, executive- focused, and/or written in such a way as to be understood by lay persons.

13.2 Relevant materials, Publications and Other Documents. Relevant materials, publications and other documents shall be submitted in formats appropriate to target audiences; with consideration of best dissemination mechanisms; user friendly; clear, thorough and comprehensive.

13.3 Meetings. If meetings are required by VHA-MS, the Contractor shall demonstrate timely and thoughtful pre-meeting preparations.

13.4 Coordination. Contractor collaboration with VHA-MS is timely, appropriate and demonstrates cooperative support to VHA Executives and staff.

13.5 Analyses and Assessments. Analyses and assessments, if required, are performed with accuracy, comprehensiveness and adherence to industry best practices.

Attachment A Contractor Personnel Change Request Form

Reason:

Comments/Special Instructions:

COR Signature/Date:

The Contractor is responsible for updating the background investigation template as personnel are added to the contract. The Contractor must submit the updated roster to the contracting officer within five business days after the added personnel are approved by the COR. The background investigation forms and fingerprinting must be completed within three business days of the personnel being added to the contract.

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